Hotel Costanero Montevideo - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,414 reviews

Hotel Costanero Montevideo - MGallery Collection - Image 1
Hotel Costanero Montevideo - MGallery Collection - Image 2
Hotel Costanero Montevideo - MGallery Collection - Image 3
Hotel Costanero Montevideo - MGallery Collection - Image 4

Description

Hotel extras

  • Pet-friendly hotel in Montevideo! Small pets allowed

  • Hotel for families! Up to one child in the same room as the parents

  • Restaurant overlooking the sea and the Rambla de Montevideo

  • Space for corporate and social events with capacity for up to 100 people

  • Hotel in Montevideo with pool, gym and sauna

Our accommodation(s)

Book this hotel
Room 1

Superior Room (322 sq. ft.) with 2 twin beds, dressing room, minibar, 55" TV and safe.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Single bed(s)

Deluxe Room (322 sq. ft.) with 1 King Size bed, view of Río de la Plata, dressing room, minibar, 55" TV and safe.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Deluxe Room with 1 King Size bed, view of Río de la Plata, dressing room, minibar, 55" TV and safe. These rooms can be converted into a double twin.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Executive Room (376 sq. ft.) with splendid view of Río de la Plata, walk-in closet, separate bathroom, living area, 55" TV and safe.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Junior Suite with 1 king size bed

Spectacular Junior Suite (613 sq. ft.) with 1 King Size bed, interior patio view, living room, 65" TV, minibar, dressing room, compartmentalized bathroom and safe.

Max. number of persons
4
Area
From 57 m² / 613 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Hotel Costanero Montevideo - MGallery Collection

11300 Montevideo
Uruguay

GPS:-34.909391, -56.143877

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 92 rooms
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • 92 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

Outdoor swimming pool

  • Outside

Fitness Center

  • On site
  • On site
  • Parking pricing: 12.46 € 14 USD Per day

Restaurante Cauce

Located on the first floor of the hotel with a stunning view of the Sea, Cauce Restaurant offers a variety of culinary styles, mainly Uruguayan and international cuisine. It only cooks with Uruguayan raw materials produced with fresh, top quality and heal

Cooking style
Gourmet
Capacity
54
Accessibility
Accessible service
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

Located on the first floor of the hotel with a stunning view of the Sea, Cauce Restaurant offers a variety of culinary styles, mainly Uruguayan and international cuisine. It only cooks with Uruguayan raw materials produced with fresh, top quality and heal

Enjoy tapas, drinks, cafeteria service, snacks, variety of cold and warm sandwiches, desserts & pastries

Enjoy your stay at our hotel by relaxing by the pool. A real moment of relaxation with your feet in the water.

Enhance your workout in our fitness center, which features state-of-the-art equipment, personalized training, and a refined, energetic environment.

Escape to a haven of tranquility, where bespoke treatments and refined wellness rituals rejuvenate body and mind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,414 reviews

Customer review rating 5.0/5

Mara S. T. V. Business - Confirmed reviews ALL

Estimada Mara, Agradecemos sinceramente sus amables palabras sobre nuestro personal y nos complace saber que disfrutó de su estancia en nuestro hotel. Su satisfacción es muy importante para nosotros y esperamos nos visites nuevamente. Atentamente, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Jennifer S. Families - Confirmed reviews ALL

Dear Jennifer, Thank you for your kind words regarding your recent stay at Hotel Costanero Montevideo - MGallery. We are thrilled to hear that our staff's hospitality, the stunning views, and the dining experience contributed to your delightful stay. Your feedback is invaluable, and we look forward to welcoming you back for another memorable visit. Best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Michael J. B. Business - Confirmed reviews ALL

Dear Michael, Thank you for your kind words about our friendly atmosphere and courteous staff. We are pleased to hear that you enjoyed our services and facilities during your business stay. Your feedback motivates us to maintain high standards for our guests. Best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Jason S. B. Families - Confirmed reviews ALL

Dear Jason, Thank you for your generous feedback. We are delighted to hear that you enjoyed our prime location, accommodations, and the warm service from our team. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Daniela R. B. Friends - Confirmed reviews ALL

Dear Daniela, Thank you for your kind words regarding your recent stay at Hotel Costanero Montevideo - MGallery. We are delighted to hear that you appreciated our prime location and the friendliness of our staff. It is particularly gratifying to know that Alex made a positive impact on your experience with his expertise and insights into Uruguay's history and culture. We strive to create memorable experiences for our guests and your feedback is invaluable. Best regards, Hotel Costanero Montevideo - MGallery

Estimada Mara, Agradecemos sinceramente sus amables palabras sobre nuestro personal y nos complace saber que disfrutó de su estancia en nuestro hotel. Su satisfacción es muy importante para nosotros y esperamos nos visites nuevamente. Atentamente, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Jennifer S. Families - Confirmed reviews ALL

After two days of travel, walking into the Hotel Costanero lobby was bliss. The staff were warm, accommodating, and highly professional. The view from our room was spectacular, and the restaurant has a lovely, well-presented, and varied menu. We will be returning! All-in-all a delightful experience.

Dear Jennifer, Thank you for your kind words regarding your recent stay at Hotel Costanero Montevideo - MGallery. We are thrilled to hear that our staff's hospitality, the stunning views, and the dining experience contributed to your delightful stay. Your feedback is invaluable, and we look forward to welcoming you back for another memorable visit. Best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Michael J. B. Business - Confirmed reviews ALL

Spent a week at the hotel on business. The place has a friendly atmosphere, courteous and helpful staff with great services. Gym facilities and sauna also well setup.

Dear Michael, Thank you for your kind words about our friendly atmosphere and courteous staff. We are pleased to hear that you enjoyed our services and facilities during your business stay. Your feedback motivates us to maintain high standards for our guests. Best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Jason S. B. Families - Confirmed reviews ALL

Since we arrive we received a warm welcome, premium attention, fast check in and everything was great during our entire stay.

Dear Jason, Thank you for your generous feedback. We are delighted to hear that you enjoyed our prime location, accommodations, and the warm service from our team. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Daniela R. B. Friends - Confirmed reviews ALL

We spent a couple of nights and appreciate the professionalism and friendship from your team. Very attentive to our requests aiming to make our stay the best experience possible. We loved the bartender Alex, who is very talented at his craft but also took the time to explain about the history and culture of Uruguay.

Dear Daniela, Thank you for your kind words regarding your recent stay at Hotel Costanero Montevideo - MGallery. We are delighted to hear that you appreciated our prime location and the friendliness of our staff. It is particularly gratifying to know that Alex made a positive impact on your experience with his expertise and insights into Uruguay's history and culture. We strive to create memorable experiences for our guests and your feedback is invaluable. Best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 4.5/5

Raul J. P. G. Couples - Confirmed reviews ALL

All went smooth and gentle. Staff friendly and extremely helpful

Dear Raul, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location and found our staff to be friendly and helpful. Your feedback is greatly appreciated. Goodbye and best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Shauna W. M. Business - Confirmed reviews ALL

I have stayed here at least 3 times now and the fact that Andres at the front desk remembers me and calls me by my first name goes a very long way. We maybe come to MVD once or twice a year for work and have always enjoyed staying at the Costanero. It is always nice to see the same faces working there as well. Concierge is also wonderful! There are 3 different men that I recall, but the gentleman that works mainly during the day is incredible and always so pleasant. There are several pros with this hotel and the only con that I can think of is the restaurant food as it is just okay and nothing to rave about. This also goes for the room service food. It would also be nice to have more gluten free options (e.g. pizza, hamburger bun, etc.).

Dear Shauna W. M., Thank you for your kind words about your experiences at Hotel Costanero Montevideo - MGallery. We are delighted to hear that you appreciate the personalized service from our staff, particularly from Andres at the front desk and our attentive concierge team. It is always rewarding to know that our returning guests feel welcomed and valued. We appreciate your feedback regarding the dining options. While we strive to provide a diverse menu that caters to various dietary needs, we acknowledge that there may be room for improvement in our restaurant and room service offerings, particularly in gluten-free alternatives. Your comments will be taken into consideration as we review our menu and strive to enhance the dining experience for all our guests. We look forward to welcoming you back on your next visit to Montevideo. Best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 4.5/5

Kendra L. Families - Confirmed reviews ALL

This is an extraordinary staff that provided exemplary service, particularly in the restaurant & bar. I observed complete dedication to professionalism in all areas of food/beverage, lobby/hospitality and cleaning staff. Awesome room. High standards of cleanliness were delivered by cleaning staff in my individual room on all days.

Dear Kendra L., Thank you for your wonderful feedback regarding your recent stay at Hotel Costanero Montevideo - MGallery. We are thrilled to hear that our staff provided exemplary service, particularly in the restaurant and bar. Your recognition of their professionalism across various departments is greatly appreciated. We take pride in maintaining high standards of cleanliness, and it is gratifying to know that our cleaning staff met your expectations throughout your stay. Thank you once again for your kind words. We look forward to welcoming you back in the future. Best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Kenneth A. B. J. Couples - Confirmed reviews ALL

We had a three day stay in Montevideo while traveling though the region. Hotel Costanero was a lovely respite on our two week trip. Attention to detail and customer service remain at the forefront of their operations. The location is great with sweeping water views from the hotel restaurant and water front rooms. The lobby is welcoming and modern with a hip bar and lounge area. The staff were all very friendly and you could tell enjoyed working at the hotel. I would stay again.

Dear Kenneth, Thank you for your kind words regarding your recent stay at Hotel Costanero Montevideo - MGallery. We are delighted to hear that you found our hotel to be a lovely respite during your travels. It is wonderful to know that you appreciated our attention to detail, customer service, and the welcoming atmosphere of our lobby and bar area. We take great pride in our location and are pleased that you enjoyed the sweeping views from both our restaurant and waterfront rooms. Your positive feedback about our staff is greatly appreciated, and we look forward to welcoming you back on your next visit to Montevideo. Warm regards, Hotel Costanero Montevideo - MGallery

Customer review rating 3.5/5

Oliver L. G. F. Business - Confirmed reviews ALL

Great place, great location, great decoration and staff. Problem with the invoice.

Estimado Sr. Oliver, Agradecemos sinceramente sus comentarios sobre la decoración y el servicio de nuestro personal. Lamentamos los inconvenientes que experimentó con la factura, y le aseguramos que su retroalimentación es valiosa para nosotros. Atentamente, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Mara S. T. V. Business - Confirmed reviews ALL

Amazing my favorite hotel in Montevideo. The best sauna ever

Estimada Mara, Agradecemos sinceramente sus amables palabras sobre su reciente estancia en nuestro hotel. Nos complace saber que disfrutó de nuestras instalaciones, especialmente de la sauna. Esperamos poder recibirla nuevamente en Hotel Costanero Montevideo - MGallery. Atentamente, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Emily A. J. Business - Confirmed reviews ALL

I stayed here for business travel and was super comfortable. I didn't need to leave the hotel at all (had to for work.) The views were great and the breakfast was a great bonus.

Dear Emily, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations comfortable and that our staff made a positive impact on your experience. We hope to welcome you back on your next visit. Best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Laura C. V. Business - Confirmed reviews ALL

Great hotel, nice room, great service, bar and restaurant. The gym could be improved, it has just a few equipments - I had to go elsewhere and pay for it. And breakfast could be improved, more options like cakes, etc.

Prezada Laura, Agradecemos por compartilhar sua experiência positiva conosco. É gratificante saber que você apreciou a sua estadia, o conforto do quarto e o atendimento. Iremos considerar suas observações sobre o ginásio e as opções no café da manhã para futuras melhorias. Atenciosamente, Hotel Costanero Montevideo - MGallery.

Customer review rating 5.0/5

Lewis S. D. Business - Confirmed reviews ALL

Always stay here in Montevideo Excellent Service And facilities

Dear Lewis, Thank you for your kind words regarding your experiences at our hotel. We are delighted to hear that you consistently enjoy our location and services. Your satisfaction is our priority, and we look forward to welcoming you back during your future visits to Montevideo. Best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Joao P. S. Families - Confirmed reviews ALL

Excellent hotel with good infrastructure and great service. We had a great experience everytime we approached the bar at night.

Prezado Joao P. S., Agradecemos sinceramente pelo seu feedback positivo. É gratificante saber que nossa localização, infraestrutura e a excelência no atendimento, especialmente no bar, contribuíram para a sua experiência conosco. Atenciosamente, Hotel Costanero Montevideo - MGallery

Customer review rating 2.0/5

Enrique E. Couples - Confirmed reviews ALL

We paid extra for the beach view room only to find out that the glass window has almost no sound insulation. The rambla directly in front of our room was our alarm clock every morning at 7am. Every car, motorcycle and person was heard say and night. The bed was clearly date, soft and indented. The trash cans were so small, they barely fit one Starbucks cup. This turned out to be really annoying. $30 breakfast for a mediocre buffet is almost insulting. The room service pizza we ordered was delicious and we enjoyed it.

Dear Enrique E., Thank you for sharing your feedback regarding your recent stay at Hotel Costanero Montevideo - MGallery. We appreciate your comments as they assist us in identifying areas for improvement. Your insights are valuable to us, and we will take them into consideration as we strive to enhance our guests' experiences. Thank you once again for your review. Best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Danielle M. B. Couples - Confirmed reviews ALL

The room was immaculate and comfortable, overlooking the water. The daily breakfast was amazing. We spent a nice evening at the hotel bar learning about Uruguay and the science behind the cocktails from Alexis. They should listen to him about what to stock the bar with. Good location and easy Uber pick-up to anywhere you would want to go.

Dear Danielle M. B., Thank you for your kind feedback regarding your recent stay at Hotel Costanero Montevideo - MGallery. We are delighted to hear that you enjoyed the immaculate accommodations, the delightful breakfast, and your evening at the bar with Alexis. Your comments about the bar offerings will be noted, as we continuously seek to enhance our guests' experiences. We appreciate your positive remarks about our location and accessibility as well. We hope to welcome you back in the future for another memorable stay. Best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Julie L. B. Friends - Confirmed reviews ALL

Everything was perfect, from start to finish!

Dear Julie, Thank you for your kind words regarding your recent stay at Hotel Costanero Montevideo - MGallery. We are delighted to hear that you found everything perfect from start to finish. Your satisfaction is our priority, and we look forward to welcoming you back. Goodbye, Hotel Costanero Montevideo - MGallery

Customer review rating 5.0/5

Milan P. Solo - Confirmed reviews ALL

Awesome. Friendly staff. Clean. Great view. Breakfast was delicious. Don't overthink. Book it.

Dear Milan, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location, the cleanliness of our facilities, and the quality of our breakfast. Your feedback about our friendly staff is also greatly appreciated. Goodbye and best regards, Hotel Costanero Montevideo - MGallery

Customer review rating 1.0/5

Giverny A. R. Friends - Confirmed reviews ALL

I was only in Montevideo for one night and my bed did not have a fitted sheet - just a top sheet that was not tucked in and was super thin. Because of this my asthma then began to act up because of easily breathing in whatever dust/particles were on the mattress under the thin sheet. When I reported this to the front desk, I was told “sorry about the inconvenience” and nothing further was done. Moreover, when I was checking out, there were two additional checks that did not belong to me which were charged to my room, when the front desk reviewed them they clearly were written with different handwriting and the other person neither signed them nor wrote their name. However, if I did not catch that these additional charges were not and could not have been from me because I was only there for one night and only charged dinner to the room, I was not even offered an apology about the mix up. Very disappointing, especially for a 5 star hotel. I will not be returning or recommending this hotel or brand to others in the future.

Other web-users rate our hotel

  • 512 reviews 9.4/10 Location
  • 806 reviews 8.8/10 Room
  • 1,007 reviews 8.8/10 Service
  • 6 reviews 10/10 WiFi
  • 421 reviews 8.8/10 Breakfast
  • 324 reviews 7.8/10 Food
  • 272 reviews 8.8/10 Amenities
  • 254 reviews 9.3/10 Vibe

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