Mercure Montevideo Punta Carretas 4 stars

Customer review rating (ALL Rating) 4.5/5 1,490 reviews

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Description

Hotel extras

  • Children up to 2 years stay free with parents

  • Suites with Smart TV, terrace and hydromassage.

  • Rooms for conferences and coffee breaks for 30 people.

  • 12 minutes by car from Mercado del Puerto.

  • 38 minutes by car from Carrasco International Airport.

Our accommodation(s)

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Hotel location

Mercure Montevideo Punta Carretas

Rambla Gandhi 371
11300 MONTEVIDEO
Uruguay

GPS:-34.925014, -56.155145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

A LA CARTE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,490 reviews

TripAdvisor Rating  4.5/5  900 reviews

Satisfactory

Customer review rating 4.0/5

Guillermo Business - Confirmed reviews ALL

The staff is welcoming, warm and courteous from front desk to breakfast and room making staff. The rooms are too small and would appreciate a coffee station, chair, desk, couch. The breakfast is too repetitive. Should have more fruits, better coffee and also not overcrowd the breakfast room with so many tables. The location is very good. I consider the cost is high for the overall experience. But again, you have a wonderful warm staff ! keep it and make some adjustments to the facility and menu and gladly pay a bit more to come back and stay with you guys !

Dear Luis Guillermo S., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mercure Montevideo, Punta Carretas offers 3 different categories of rooms, but they differ in size and view. Please let us know when you will be back at Mercure Montevideo and we will surprise you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Friendly staff, great location, comfortable room

Customer review rating 4.0/5

Elly G. Couples - Confirmed reviews ALL

We arrived without a booking and were offered a choice of 2 rooms at a price similar to that online - this was a refreshing change to some hotels which offer you an insane inflated rack rate in person! Staff were helpful and friendly, we took a standard room which was very small but comfortable and had everything we needed. Location is great - right on the waterfront and very close to restaurants and Punta Carretas Shopping Mall Breakfast is basic with limited choice but the things they have are fresh and the eggs are cooked to order

Great location and Kind staff

Customer review rating 4.5/5

Natalia Business - Confirmed reviews ALL

The location is too amazing, near Punta Carretas mall, just beside the rambla and in a quiet safe area. Can walk a lot in the area. Maybe the rooms are a bit small for this kind of hotel but the rest is quite good. I had a small issue the first night when I walked to the toilette in the middle of the night using nothing on my feet I hurt my feed with a clip it was on the floor, and found another in the morning. I reported that to reception and they clean it all again so it was ok and they offered a doctor check for my feet.

Dear Mrs. Natalia Gisela, We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Helpful Front Desk

Customer review rating 4.0/5

Kristine Friends - Confirmed reviews ALL

Alexander was very helpful and spoke English which helped with communication. He referred us places to eat and where to park downtown when we went shopping.

Dear Mrs. Kristine, We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Great staff, disappointing infrastructure.

Customer review rating 4.0/5

Raul Families - Confirmed reviews ALL

Served its purpose with comfort, but was ultimately a lackluster experience. The hotel is very well located and the staff was extremely friendly and helpful. Breakfast seemed exceedingly simple and lacking for a 4 star hotel, but was nicely enough made. The lobby shows sings of aging and is not very inviting; it sets the tone for an underwhelming experience. The room was aged and poorly kept: the curtains falling and moldy, the plants in the balcony half dead, the tv far too old to use any streaming service other than netflix, the minibar so small and packed I could barely fit my own purchases, the closet was filled with dust, and the towels were rough and uninviting. On a plus side, the bed was very comfortable though the pillows could have been much, much better. Not to mention the pool and gym were closed. Overall, I'm happy with my stay but this experience has drastically lowered my expectations for what Accor calls a 4 star hotel.

Dear Mr. Raul, We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback towards our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry we didn't meet your expectations, please accept our apologies, we hope we did not cause you any inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

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Other web-users rate our hotel

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  • 464 reviews 6.7/10 Breakfast
  • 287 reviews 3.7/10 Comfort
  • 252 reviews 4.7/10 Cleanliness
  • 107 reviews 4.5/10 Amenities

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