Mercure Montevideo Punta Carretas

Mercure Montevideo Punta Carretas 4 stars

Customer review rating (ALL Rating) 4.6/5 583 reviews

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Hotel extras

This cutting-edge urban hotel with the best views of the Bay of Montevideo is located in the residential neighborhood of Punta Carretas. 41 uniquely designed rooms, English-style courtyard, gym and business center.

Hotel location

Mercure Montevideo Punta Carretas

Rambla Gandhi 371
11300 MONTEVIDEO
Uruguay

  • Tres Cruces:  174 Club de Golf

  • By plane

    AEROPUERTO CARRASCO At 19km / 11 miles - Shuttle paying

  • By boat

    PUERTO MONTEVIDEO At 8km / 4 miles

GPS:-34.925014, -56.155145

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Breakfast

A LA CARTE

Our accommodation(s)

Equipped with exclusive furnishings of the highest comfort and quality, each of our rooms boasts views of the city or the bay, comfortable beds, Smart TV, minibar, safe, hair dryer and individually-controlled A/C The hotel boasts 2 exclusive Junior Suites with large terraces and whirlpool baths. Their unbeatable views, decor and warmth make these two rooms the best place to stay. They are equipped with 42" Smart TV, minibar, safe and individually-controlled A/C

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  583 reviews

TripAdvisor Rating  4.5/5  873 reviews

No hot water

Customer review rating 3.0/5

Marcos Business - Confirmed reviews ALL

Hotel is clean and well located. Too bad there was no hot water in the morning. I had to make a cold shower (in winter). When checking out I told the management. They thanked me an charged me for the 3 usd bottle of water I consumed. Not the best client oriented people

Dear Mr. Marco, Thank you very much for taking the time to write about your experience with us at MERCURE PUNTA CARRETAS Hotel. It's a delight to hear how much you enjoyed our accommodations and service. We apologize for the inconvenience with the water temperature, there was an electricity shortage in the neighborhood during that night and it was successfully solved in the early morning, please accept our apologies. We hope to welcome you back again soon. Kind regards, Staff & Management MERCURE Punta Carretas - Montevideo Ilana Gateno, General Mgr.

They make you feel like home!

Customer review rating 4.5/5

Jean A. T. F. Couples - Confirmed reviews ALL

It was a really nice surprise staying at Mercure Punta Carretas! The staff is very friendly and they make everything possible to make you feel at home. The only point that needs urgent improvement is the breakfast louge; it's really small! All in all, we had a wonderful time there. The room was comfortable and clean, and the bed sheets were new. Though there was a construction next to the hotel, the window was efficient enough to block any noise. For sure, we'll be staying there again next time we go to Montevideo!

Dear Mr. Jean Antonie, We value and appreciate your comments. We are glad to hear that your experience was positive and that the breakfast was to your liking. Our goal is to maintain the quality with the added value of variety so that you can discover new flavors in each stay. We will pass your feedback to our staff, specially to Helen our housekeeping manager, and if there is anything else we can improve, we will gladly consider it. We appreciate your comment about our breakfast room, we started to enable the Co-Work area for the days that there are more guests and so we can give a better service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Great Staff

Customer review rating 5.0/5

Grisell Families - Confirmed reviews ALL

Professional Staff and very clean hotel

Dear Mrs. Grisell, We truly appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Nice stay and great staff !!!

Customer review rating 5.0/5

Linda Solo - Confirmed reviews ALL

My experience at the hotel was terrific. Again the staff is incredibly friendly and professional.

Dear Mrs. Linda, We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Well located, good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good service

Dear Mrs. Jens, We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

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Other web-users rate our hotel

  • 213 reviews 9.1/10 Location
  • 226 reviews 7.1/10 Room
  • 356 reviews 9.7/10 Service
  • 9 reviews 7.5/10 WiFi
  • 146 reviews 7.8/10 Breakfast
  • 106 reviews 4.2/10 Comfort
  • 75 reviews 8.1/10 Cleanliness
  • 33 reviews 4.9/10 Amenities

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