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Mercure Montevideo Punta Carretas 4 stars

Customer review rating 4.6/5 4,352 reviews

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Mercure Montevideo Punta Carretas
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Hotel extras

This cutting-edge urban hotel with the best views of the Bay of Montevideo is located in the residential neighborhood of Punta Carretas. 41 uniquely designed rooms, English-style courtyard, gym and business center.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (nearby)
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPUERTO CARRASCO Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
Leisure and activities
  • Fitness centre
  • Bicycles rental (nearby) Paying
Business services
  • 1 Meeting room(s)
  • Self service business centre
  • Copy/print service available Paying

Hotel location

Mercure Montevideo Punta Carretas

Rambla Gandhi 371
11300 montevideo
uruguay

Tel: +59827161114

Fax: (+598)2/7161117

Check-in from 14h00

Check out up to 12h00

  • Tres Cruces :  174 Club de Golf

  • By plane

    AEROPUERTO CARRASCO At 19.2km / 11.93 miles - Shuttle paying

  • By boat

    PUERTO MONTEVIDEO At 8km / 4.97 miles

GPS :-34.925014, -56.155145

Our accommodation(s)

Equipped with exclusive furnishings of the highest comfort and quality, each of our rooms boasts views of the city or the bay, comfortable beds, Smart TV, minibar, safe, hair dryer and individually-controlled A/C The hotel boasts 2 exclusive Junior Suites with large terraces and whirlpool baths. Their unbeatable views, decor and warmth make these two rooms the best place to stay. They are equipped with 42" Smart TV, minibar, safe and individually-controlled A/C

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30 m²

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 1 people

Find out more

Our guest reviews for
Mercure Montevideo Punta Carretas

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,352 reviews

tripadvisor

TripAdvisor Rating 4.5/5

853 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great staff

Customer review rating 5.0/5

Sr, E. Couples - 23/03/2020 Confirmed reviews ALL

4 days, great reception staff, likewise the breakfast and housekeeping teams

Dear Samuel Nicol R., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Good location

Customer review rating 4.0/5

Chris Solo - 09/03/2020 Confirmed reviews ALL

The room was quite but rather small

Dear Chris S., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mercure Montevideo, Punta Carretas offers 3 different categories of rooms, they differ on size and view. Please let us know when you will be back at Mercure Montevideo and we will accommodate you following your preferences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Excellent stay

Customer review rating 5.0/5

Jose R. Couples - 27/02/2020 Confirmed reviews ALL

Great room. Friendly staff. Nice breakfast selection. I asked to use an iron but it was broken. That was the only dark cloud...

Dear Jose R. Cezanne, We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We regret the iron was out of order, now a days the iron is already fixed, thanks a lot for letting us know! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Well located

Customer review rating 4.5/5

Sydney M. S. Business - 25/02/2020 Confirmed reviews ALL

Near punta carretas shopping

Dear Sydney S., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

get a suite with river view is an incredible experience

Customer review rating 5.0/5

Fabrice Business - 13/02/2020 Confirmed reviews ALL

as usual, hotel crew is always receptive to every request or needs !!

Dear MR. FABRICE, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. MERCURE PUNTA CARRETAS has a courtesy GRAB & GO kiosk service at La Jolie Bar, where you can enjoy complementary home-made croissants, water and fresh coffee. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Sincerely, Ilana Gateno Gerente General

excellent location

Customer review rating 5.0/5

Anonymous Couples - 08/02/2020 Confirmed reviews ALL

Excellent location, friendly staff, next to sea beach. Good breakfast, wi-fi, and other services. I recommend highly.

Dear Madhumita B., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Average. Mediano.

Customer review rating 2.0/5

Marcelo K. A. Solo - 30/01/2020 Confirmed reviews ALL

Dirty room and towels (stains, hair), left-overs from previous room guest, housekeeper Mrs. Nazarena that did not replenish goods before my arrival causing, later on, upon check-out, Mr. Jose from reception trying to charge me for things that I did not consume. Overall, lack of proper cleanliness and housekeeping organization.

Dear Mr. Marcelo, thank you for your comment. We regret that the service was not up to your expectations, please accept our sincere apologies. Mercure hotels always want to provide the best quality of service; therefore your opinion is fundamental to us. At Mercure Montevideo we are interested in your opinion, they help us keep growing and improving every moment. The hotel is located in one of the city's most prestigious neighborhoods, offering visitors a variety of tours and options at their fingertips. The Hotel has complimentary GRAB & GO service at La Jolie Bar, where you can enjoy freshly prepared pastries. Looking forward to welcoming you again. Sincerely, Ilana Gateno Gral Manager.

Agreeable stay

Customer review rating 4.0/5

Arnaldo R. Families - 30/01/2020 Confirmed reviews ALL

The team was very helpful and wellcoming.

Dear Arnaldo Luiz R., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Well located, friendly staff

Customer review rating 4.0/5

Patricia E. Couples - 24/01/2020 Confirmed reviews ALL

We stayed for 2 nights. The staff were amazing, very helpful, in particular Jose at reception. He gave us excellent advice on what to see and where to eat and was very friendly and competent. The negative side were the sheets, which appeared to be 100% nylon and slipped from the mattress. Horrible quality. Also we only got one hand towel for a double bedroom.

Dear Mrs. Patricia, thanks a lot for your comments. We are glad you enjoy your stay with us. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. We appreciate your suggestion about the water, please be advice the Hotel has a courtesy GRAB & GO kiosk service at La Jolie Bar, where you can enjoy complementary home-made croissants, water and fresh coffee. Thanks a lot for you suggestion about the linen, the bed sheets are 60% cotton. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Hope to see you soon at Mercure Punta Carretas. Best regards, Ilana Gateno General Mgr.

Good location and nice hosts

Customer review rating 3.5/5

André C. Couples - 17/01/2020 Confirmed reviews ALL

The hotel is located in a very nice location. The hosts are very kindly and always available to help. However, the leisure options are useless, like fitness center and open areas -- so small and useless. The breakfast isn't according the hotel level and price.

Dear Andres Rosini C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

The staff is super-mega Friendly

Customer review rating 5.0/5

Kael T. Couples - 13/01/2020 Confirmed reviews ALL

The staff of the Mercure is always trying to give you the best experience they can, without feeling forced. They made me feel I was welcome at the hotel and at their city of Montevideo. Also the breakfast was great!

Dear MR.KAEL, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. La Jolie Lounge team dedicates precious time to provide homemade breads and selects the menu for every breakfast. The Hotel has a courtesy GRAB & GO service at La Jolie Bar, where you can enjoy home-made croissants and fresh coffee. Sincerely, Ilana Gateno Gerente General

Fantastico

Customer review rating 4.5/5

Alfredo Couples - 31/12/2019 Confirmed reviews ALL

Nothing more to say, we had Great Experience. Most wonderful people.

Dear Alfred Jacob R., We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Good place to stay

Customer review rating 4.5/5

Marc Families - 29/12/2019 Confirmed reviews ALL

The team is very friendly and helpful. The room is clean and confortable. Good localization near the city center.

Dear Marc C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Great hotel, wonderful experience

Customer review rating 4.5/5

Gal K. Families - 22/12/2019 Confirmed reviews ALL

Great location, clean, good breakfast, I will surely return next time I'm in Montevideo!

Dear Gal K., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. HAPPY HOLIDAYS AND HAPPY NEW YEAR! Sincerely, Ilana Gateno Gerente General

Just ok!

Customer review rating 3.5/5

Mario C. C. Business - 09/12/2019 Confirmed reviews ALL

Reception well trained, gentle. Room a little small if you are a couple with luggage. Breakfast nice, nothing special. Location very good. Price, fair.

Dear Mario Alberto De Oliveira Cintra C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Excellent lodging

TripAdvisor rating 5.0/5

A1778TZdavid Couples - 20/04/2018 TripAdvisor review

Nice clean hotel with very good service. Located right on the beach and with a very good breakfast. Close to Shopping Punta Carretas and several good restaurants. Special attention is given to a receptionist named Cindy.

Dear Mr. David, thanks a lot for your comments. We are glad you enjoy your stay with us. Hope to see you soon at Mercure Punta Carretas. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. We appreciate your mention about Cindy, we will let her know your recognition. Best regards, Ilana Gateno General Mgr.

As usual, excellent service

TripAdvisor rating 5.0/5

CaptDiaz Business - 05/03/2018 TripAdvisor review

Very well located, rate price/ quality a 10 , customer service excellent which not common at uruguayean hotels . Cleanliness and maintennce very good as well as breakfast served at the lower floor. Plenty restaurants nearby.

Dear guest, thanks a lot for your comments. We are glad you enjoy your stay with us. Hope to see you soon at Mercure Punta Carretas. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Best regards, Ilana Gateno General Mgr.

A very good hotel in every aspect, from the accommodation to the accommodation. I can say that it was one of the best ho

TripAdvisor rating 5.0/5

betostorti Friends getaway - 20/12/2016 TripAdvisor review

A very good hotel in every aspect, from the accommodation to the accommodation. I can say that it was one of the best hotels I have ever stayed in. Thanks to all officials for humility, education and competition. to the next.

Dear Betostorti, Thank you for the great review!. We are so happy that you had a good experience in our hotel. We hope to see you soon at Mercure Montevideo.! Sincerely, Marcelo Chiappino General Manager

Practical hotel with good location

TripAdvisor rating 3.0/5

rahul_updhy Business - 08/12/2016 TripAdvisor review

Good location, small but comfortable rooms. Superior rooms with river view but stadard rooms have a city view and very cramped. Breakfast, Restaurant and room service really disappointing especially for business travellers.

Dear rahul_updhy, Thank you for comment and highlight out location and rooms.!. We are sorry about your experience with F&B in general. It will be very helpfull for us to know about what was our fault in this department. Regards, Marcelo Chiappino General Manager

An Mercure that should be qualified as an IBIS

TripAdvisor rating 3.0/5

MMXS Family - 06/10/2016 TripAdvisor review

The hotel is well situated just in Rambla fronting the Rio da Prata. But the hotel is very small, no lounge, no lobby. The area of the front desk is minimal. And the breakfast is served in the same area that serves as a lounge!!!

Dear MMXS, Thank you for your review. It's a pity that you didn´t rescue anything positive about our hotel. We are a small hotel of 41 rooms with a boutique caracter in the best city location, just one block to the main shopping mall of the city. We enjoy offering the best sevice we can provide, but it seems that the building aspects clouded any perception of our work. The breakfast is not served in the lounge, we have a restaurant especifically for this service as anyone can see in the web. We rae sorry for the negative experience You had. Sincerely, Marcelo Chiappino Gerente General

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