Mercure Montevideo Punta Carretas 4 stars

Customer review rating (ALL Rating) 4.5/5 956 reviews

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Mercure Montevideo Punta Carretas - Image 1
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Rambla Gandhi 371, 11300 MONTEVIDEO, Uruguay

Description

Hotel extras

  • Children up to 2 years stay free with parents

  • Suites with Smart TV, terrace and hydromassage.

  • Rooms for conferences and coffee breaks for 30 people.

  • 12 minutes by car from Mercado del Puerto.

  • 38 minutes by car from Carrasco International Airport.

Our accommodation(s)

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Hotel location

Mercure Montevideo Punta Carretas

Rambla Gandhi 371
11300 MONTEVIDEO
Uruguay

GPS:-34.925014, -56.155145

Telephone
Fax +598 2716 1117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

A LA CARTE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  956 reviews

TripAdvisor Rating  4.5/5  905 reviews

Disappointed

Customer review rating 2.0/5

Raul P. Couples - Confirmed reviews ALL

We really expected much more from a Mercure, based on our past experiences at hotels of the brand. Mercure Montevideo is much closer to an Ibis than any other hotel we have stayed before, even some Ibis in Europe are much better. Room was teeny-tiny, with too little storage space, the floor of the balcony filthy, the whole premises looked neglected. The room has been careless made up, the coffee machine was dirty and besides, it did not work properly (not to mention a fee of U$S 3 per serving...). The bright side was the helpfulness and kindness of the staff, and a really good breakfast.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Ilana Gateno Gerente General

Both Titles, great location and short but very good stay.

Customer review rating 4.5/5

Sandra M. M. Families - Confirmed reviews ALL

Everyone was very nice and the place very clean, great location; it was a brief stay to evaluate completely.

Good service

Customer review rating 4.5/5

Carlos Couples - Confirmed reviews ALL

Probably our fifth stay here. Average rooms but always good service and well located.

Dear Mr. Carlos, We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Good location, terrible room

Customer review rating 1.5/5

Jess Business - Confirmed reviews ALL

My room was full of black mould and it absolutely also stunk of it too.

Dear Jessica Olwen S., Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Ilana Gateno Gerente General

Doves and Birds wake you up

Customer review rating 2.5/5

Mariano Business - Confirmed reviews ALL

I couldn't sleep well, Doves nesting in the window make scratching and annoying sounds. When I talked about this with my Office colleagues they told me that they don't choose this hotel because of the birds noise. I don't think I'll stay there again..

Dear Mariano Agustin M., Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilana Gateno Gerente General

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Other web-users rate our hotel

  • 472 reviews 9.1/10 Location
  • 452 reviews 5.2/10 Room
  • 633 reviews 9.1/10 Service
  • 5 reviews 8.3/10 WiFi
  • 348 reviews 6.1/10 Breakfast
  • 199 reviews 3.2/10 Comfort
  • 185 reviews 3.9/10 Cleanliness
  • 90 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.