Mercure Montevideo Punta Carretas 4 stars

Customer review rating (ALL Rating) 4.3/5 425 reviews

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Description

Hotel extras

  • Children up to 2 years stay free with parents

  • Suites with Smart TV, terrace and hydromassage.

  • Rooms for conferences and coffee breaks for 30 people.

  • 12 minutes by car from Mercado del Puerto.

  • 38 minutes by car from Carrasco International Airport.

Our accommodation(s)

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Hotel location

Mercure Montevideo Punta Carretas

Rambla Gandhi 371
11300 MONTEVIDEO
Uruguay

GPS:-34.925014, -56.155145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

A LA CARTE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  425 reviews

Customer review rating 5.0/5

Fernando R. Business - Confirmed reviews ALL

This a excellent hotel, with the most wonderfull staff in all areas. Location is front of the river and the view are priceless.

Customer review rating 3.5/5

Jerome W. Couples - Confirmed reviews ALL

Fine, but I requested a sea view several times and didn't get it.

Customer review rating 5.0/5

Andrea B. Solo - Confirmed reviews ALL

Comfortable and well located hotel. Personnel was extremely friendly, knowledgeable and helpful!

Estimada Sra. Andrea, valoramos y agradecemos sus comentarios. Nos alegra saber que su experiencia ha sido positiva y que el desayuno fue de su agrado. Nuestro objetivo es mantener la calidad con el valor agregado de la variedad para que descubran nuevos sabores en cada estadía. Le haremos llegar su opinion a nuestros colaboradores y si hay algo más que podamos mejorar, con gusto lo tendremos en cuenta. Esperamos verlo nuevamente por nuestro Hotel. Agradecemos su comentario sobre nuestro salón de desayuno, comenzamos a habilitar el area de Co-Work para los dias que asi lo requieran. Sinceros saludos, Ilana Gateno Gerente Gral.

Customer review rating 3.5/5

Paulo D. S. D. Business - Confirmed reviews ALL

Loved the staff and location, but the hotel itself needs a facelift. I’ve stayed in Mercure hotels all over the world and I’d say this one is not up to the standard.

Estimado Sr. Paulo, valoramos y agradecemos sus comentarios. Nos es grato saber que su estadía ha sido positiva y ha quedado muy conforme con el servicio que brindamos en nuestro Hotel. Le haremos llegar su feedback a nuestro equipo para seguir trabajando con esmero y atención a los detalles que menciona. Esperamos verlo nuevamente por nuestro Hotel. Cordialmente, Ilana Gateno Gerente Gral.

Customer review rating 2.0/5

Michele B. Families - Confirmed reviews ALL

lack of maintenance, smelly

Dear Mrs. Michele, Thank you very much for sharing your feedback. We are glad to know that you enjoyed our location. We are truly sorry to hear that the cleanliness and maintenance did not meet your expectations. This is certainly not the standard we aim to offer. Your comments have already been shared with our Housekeeping and Maintenance teams to address the issues immediately. We hope to have the opportunity to welcome you back and provide a much improved experience. Kind regards, Staff & Management MERCURE Punta Carretas - Montevideo Ilana Gateno

Other web-users rate our hotel

  • 316 reviews 8.9/10 Location
  • 293 reviews 5.2/10 Room
  • 356 reviews 8.8/10 Service
  • 5 reviews 9.4/10 WiFi
  • 209 reviews 6.7/10 Breakfast
  • 138 reviews 3.5/10 Comfort
  • 117 reviews 2.6/10 Cleanliness
  • 70 reviews 3.7/10 Vibe

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