Sofitel Montevideo Casino Carrasco and Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 884 reviews

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Description

Hotel extras

  • 5 event spaces for up to 250 people

  • Year-round heated indoor and outdoor swimming pool

  • Exclusive spa, beauty salons, massage rooms and saunas

  • Exclusive bar with modern décor and beach view

  • Restaurant featuring unique, sustainable and organic culinary creations

Our accommodation(s)

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Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

GPS:-34.890555, -56.055278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  884 reviews

TripAdvisor Rating  4.5/5  1,538 reviews

Certificate of excellence 2024

French luxury in Montevideo.

Customer review rating 5.0/5

D’artagnan Business - Confirmed reviews ALL

Excellent staff making every guest experience unforgettable.

Dear Jean Marie Rene B., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excelente

Customer review rating 5.0/5

Claudia Business - Confirmed reviews ALL

Impecable. Inmejorable.

Dear CLAUDIA Maria B., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Significant improvement are nedded.

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

The property is underperforming at all levels. A lot of areas of improvement are needed, in addition a lot of staff employees turn-around.

Dear Sebastian P., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located for hotel, nice breakfast.

Customer review rating 2.0/5

Peter Business - Confirmed reviews ALL

I got welcome drink vouchers and wanted to go to bar, but both restaurant and bar were closed. Disappointing experience, no alternative provided by staff. Room was very hot, aircon not working. Could open window only early morning, because of noise outside.

Dear Peter Z., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

hotel I trust most

Customer review rating 3.5/5

Marcel K. Couples - Confirmed reviews ALL

I have stayed many times at this sofitel since it opened. I like its location and the service

Dear Marcel Pierre K., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 274 reviews 9/10 Location
  • 505 reviews 5.3/10 Room
  • 629 reviews 7.8/10 Service
  • 19 reviews 5.7/10 WiFi
  • 277 reviews 8.4/10 Amenities
  • 215 reviews 8.2/10 Vibe
  • 206 reviews 7.7/10 Breakfast
  • 167 reviews 7.3/10 Food

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