Sofitel Montevideo Casino Carrasco and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 361 reviews

Rbla Republica de Mexico 6451, 11500 MONTEVIDEO, Uruguay

Hotel extras

  • The most luxurious hotel in Montevideo

  • The most exclusive part of the city

  • Relaxation and well-being

  • Exclusive restaurant

  • Spa with indoor and outdoor swimming pool

Our accommodation(s)

The hotel offers 93 rooms and 23 suites, with six different room categories and room sizes that range from 377 sq. ft (35 m2) to 1722 sq. ft (160 m2). Stunning views overlook the Río de la Plata or the lush green surroundings of the district of Carrasco.

Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

GPS:-34.890555, -56.055278

Telephone +598 2604 6060

Fax +598 2601 9127

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Take advantage of our Flight + Hotel offers

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  361 reviews

TripAdvisor Rating  4.5/5  1,443 reviews

Good stay

Customer review rating 5.0/5

Marc Business - Confirmed reviews ALL

Good stay , clean room, nice bed . What is missing, more light in the bathroom.

Dear Marc J., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good 4 Night Stay at Hotel

Customer review rating 3.5/5

Markus H. Business - Confirmed reviews ALL

Pro's: Good Breakfast, easy access, everyday room service. Con's: Pretty noisy air conditioning, No hot water at shower, light switches are confusing in room, elevator card reader barely works

Dear Markus H., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A Grand Facade with a Poor Interior

Customer review rating 1.5/5

Charles D. Couples - Confirmed reviews ALL

At check-in, which I thought was via Amex Platinum, I was informed it was made through Expedia, and therefore ineligible for any benefits, such as room upgrade, breakfast, etc. The hotel reception and reservations were adamant that they could not extend any courtesies, despite acknowledging that this was our sixth stay at this hotel. The Reservations Manager was gracious enough to allow a late checkout, at 5 pm, as we had a late-night flight home. But this is not our main objection….the hotel is majestic and beautiful on the outside, and we’ll-situated in the village-like suburb of Carrasco - and also near the airport. There is good shopping and dining within walking distance. So unfortunate then that the public rooms and guest rooms have been left to languish in deferred maintenance. Masking tape on the bar walls, dents and scratches and stains on the walls and cabinetry throughout. The main restroom for diners out of order. The toilet in our junior suite - which we paid USD $441 was not flushing properly. And while service is generally pleasant and courteous, the door staff won’t even open a door for the ladies? Where are their manners? Not to mention the $30 pp buffet breakfast, no longer offering a la carte items, and charging $5 extra for cappuccinos (this is expensive for Uruguay). Only our bellmen were courteous and friendly. Despite this, we are sorry to say that we will never be back, and that’s a shame. This hotel is in serious need of some management training!

Dear Charles D., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Beautiful hotel

Customer review rating 4.0/5

Chi Y. Business - Confirmed reviews ALL

The hotel is beautiful and well located, I wish it was a bit more modern... The upsides: the staff was so nice and helpful, the ocean views amazing, the breakfast amazing, the wine shop amazing. The downsides: the plumbing needs repair. Very often the toilet room smelled like sewage and one of my colleagues rooms got flooded from the toilet room's drainage... the humidity in the rooms left all my clothes feeling permanently damp. I also wish the room service menu had more choices, it was a bit limited.

Dear Chi Young Y., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Need better management

TripAdvisor rating 3.0/5

sandrine c TripAdvisor review

I stayed there at least on 5 occasions and really sorry to see the overall experience getting poorer, not at the level of a Sofitel. In my more recent experience first reception was a bit disappointing, I did not like to be hosted at 130 pm with a « check in is at 2 pm but your room is ready » then there was no replacement of water nor any sign of welcome in my room for a week stay, cleaning was average. Breakfast is nice but under staff ,so you better be patient if you want eggs our style, finally and as a French person for a French brand I found shocking, the coffer was purely discussing and any alternative charged extra

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Other web-users rate our hotel

  • 166 reviews 9.2/10 Location
  • 301 reviews 4.9/10 Room
  • 379 reviews 7.4/10 Service
  • 10 reviews 5.2/10 WiFi
  • 166 reviews 8.1/10 Amenities
  • 156 reviews 7.8/10 Vibe
  • 120 reviews 7.8/10 Breakfast
  • 94 reviews 4.6/10 Comfort

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