Sofitel Montevideo Casino Carrasco and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 951 reviews

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Rbla Republica de Mexico 6451, 11500 MONTEVIDEO, Uruguay

Description

Hotel extras

  • 5 event spaces for up to 250 people

  • Year-round heated indoor and outdoor swimming pool

  • Exclusive spa, beauty salons, massage rooms and saunas

  • Exclusive bar with modern décor and beach view

  • Restaurant featuring unique, sustainable and organic culinary creations

Our accommodation(s)

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Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

GPS:-34.890555, -56.055278

Telephone
Fax +598 2601 9127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  951 reviews

TripAdvisor Rating  4.5/5  1,620 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Ricardo B. G. Couples - Confirmed reviews ALL

Dear Accor Guest Experience Team, I would like to formally report a deeply disappointing and unacceptable experience during my recent stay at Sofitel Montevideo Casino Carrasco & Spa. I had booked a Junior Suite, expecting the comfort, and high standards traditionally associated with Sofitel. However, the room that was assigned to us was clearly not in an acceptable condition for a luxury property. It presented serious issues including: • a strong and unpleasant odor coming from the bathroom • visible lack of cleanliness in multiple areas • poor maintenance, including deteriorated shower sealing and damaged fixtures • dirty carpet and stained floors • marked and poorly maintained walls • an overall worn and neglected appearance These conditions made the stay extremely uncomfortable and completely incompatible with what Sofitel promises as a luxury experience. Because of this, I made the difficult decision to cancel my reservation and leave the hotel immediately. This is something that has never happened in my life. I have never before had to leave a hotel due to unacceptable conditions, and certainly did not expect this from a Sofitel Suite, especially while staying in another country, relying on the trust and reputation of the brand. would also like to acknowledge that the front desk team provided exceptional and discreet service. They were very understanding of the situation, handled it professionally, and cancelled our reservation without any difficulties. Another room was kindly offered, but given the overall condition we found in the assigned room, we chose to leave the hotel instead.

Estimado Sr. G.: Buen día, y espero se encuentre usted muy bien al recibir esta carta. Hace un par de días recibí su calificación y comentario desde nuestro portal de alerta y por lo que le agradezco mucho se tomara el tiempo en redactarme su correo y feedback. En primer lugar, lamento muchísimo haber frustrado su ilusión al otorgar un producto, en este caso una habitación que no está a la altura de las expectativas de un establecimiento como en nuestro o la marca a la que representamos. Por supuesto no es una excusa, pero si una realidad que el tipo de habitación a la que le fue asignada tiene un diseño que no colabora a una experiencia de lujo, pero, además por su estado general de mantenimiento que requiere una actualización inmediata. Es verdad que la ocupación de nuestro hotel en los últimos dos años a crecido mucho y eso está generando un desgaste mayor que trae aparejados procesos de mantenimiento más recurrentes y capacitación en nuestro personal para cumplir con estos tiempos. Para 2026, contamos con un plan de inversión importante en el hotel que estará destinado en un 70% en habitaciones que es en este momento nuestro principal objetivo. Una vez más lamentamos mucho no haber tenido la oportunidad de ofrecerle una alternativa de habitación a gusto para que puedan tener una estadía confortable en Sofitel Montevideo o bien haberlo asistido con nuestro personal para ayudarlo con el cambio a otra propiedad Accor en nuestra ciudad. Como compromiso y agradecimiento por su feedback, el cual es siempre una oportunidad de mejora para todos en mi equipo, deseo dejarle mi contacto y confirmar por este medio, que si en un futuro tiene previsto regresar a la ciudad por placer o negocios, le pido me lo haga saber para poder tener una atención especial con usted asegurándonos de que tenga la experiencia que caracteriza a Sofitel. Desde ya la saludo muy atentamente, quedo a su entera disposición y le deseo una feliz navidad y excelente 2026. Diego Marcone Gerente General

Customer review rating 1.5/5

Naela S. Business - Confirmed reviews ALL

The hotel location is excellent and the views are great but the hotel itself is outdated, and the rooms do not feel very clean. The hotel beds desperately needs new pillows, the current pillows hardly provide any support.

Dear Naela S., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. We sincerely regret that the condition of the hotel and the comfort of the pillows did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and do not hesitate to ask for different pillows options we have harder ones. Sincerely, Juan M Peña Rooms Division Manager

Customer review rating 4.5/5

Philip F. Business - Confirmed reviews ALL

Comfortable room, great location, will be back

Dear Mr F., Thank you for your positive feedback. We are delighted to hear that you enjoyed our great location and comfortable accommodations. We look forward to welcoming you back in the future for another wonderful stay. Best regards, Juan M Peña Rooms Division Manager

Customer review rating 3.0/5

Franciscus J. B. Solo - Confirmed reviews ALL

Having completed the online check-in process (resulting in the message to only show an identity document and get you key upon arrival) i was forced to do a complete check-in with all the personal data, nothing pre-filled, and the credit card data had to be provided manually.

Dear Mr. B., Thank you for sharing your feedback regarding your check-in experience. Unfortunately in our property and due to local legislation the online registration in is not working. We apologize for any inconvenience caused by the process not aligning with your expectations as we strive to make every aspect of your stay seamless and enjoyable. Regarding your bill, I will ask the front desk to send it asap, please check your junk mail folder Best regards, Juan M Peña Rooms Division Manager

Customer review rating 4.5/5

Juan F. M. B. Families - Confirmed reviews ALL

Amazing experience.

Estimado Sr M., Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en relación a la ayuda con el equipaje en el hotel. Con respecto al desayuno, en Sofitel contamos con diferentes tarifas donde algunas lo incluyen y otras no. En esta oportunidad pude notar que la reserva fue hecha a través de Booking, por favor no dude en guardar mi contacto para poder asistirlo en el futuro. Atentamente, Juan M. Peña Rooms Division Manager

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Other web-users rate our hotel

  • 559 reviews 9.4/10 Location
  • 865 reviews 6.7/10 Room
  • 1,723 reviews 8.9/10 Service
  • 17 reviews 4.3/10 WiFi
  • 483 reviews 8.8/10 Amenities
  • 418 reviews 9.1/10 Vibe
  • 243 reviews 8/10 Food
  • 225 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.