Sofitel Montevideo Casino Carrasco and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 282 reviews

Rbla Republica de Mexico 6451, 11500 MONTEVIDEO, Uruguay

Hotel extras

  • The most luxurious hotel in Montevideo

  • The most exclusive part of the city

  • Relaxation and well-being

  • Exclusive restaurant

  • Spa with indoor and outdoor swimming pool

Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

GPS:-34.890555, -56.055278

Telephone +598 2604 6060

Fax +598 2601 9127

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Our accommodation(s)

The hotel offers 93 rooms and 23 suites, with six different room categories and room sizes that range from 377 sq. ft (35 m2) to 1722 sq. ft (160 m2). Stunning views overlook the Río de la Plata or the lush green surroundings of the district of Carrasco.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  282 reviews

TripAdvisor Rating  4.5/5  1,432 reviews

Very nice area and the hotel is very elegant.

Customer review rating 4.0/5

Monica Solo - Confirmed reviews ALL

The hotel is beautiful and elegant. My room was very comfortable and stylish. The staff in general was very polite but I had to wait quite a lot to do the check in.

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Very impressive building. Lobby is stunning. Staff very welcoming. I was concerned that after our room had been cleaned, someone, presumably Housekeeping, left our room door was wide open. I'm unsure how long it was open but clearly unsatisfactory. I reported this to the front of house team who noted it but did not seem unduly concerned and did not even enquire if anything had been lost or stolen. Fortunately, we had put all valuables in the room safe so didn't lose anything. Aside from that, enjoyed the stay.

Dear Grant George Alexander C., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Jkurp Couples - Confirmed reviews ALL

Building is beautiful,service very attentive,but the rooms could use a big upgrade,little bit shabby,bathrooms very unpractical.

Dear Joanna K., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Could be better

Customer review rating 3.0/5

Mario T. Solo - Confirmed reviews ALL

Awful noise from something wrong in the fan of the air conditioning, nearly impossible to sleep. Much as I tried, I could not find the switch to turnoff the light in the bethroom. No instruction paper on the TV remote control, which was quite difficult to work (only after having pressed all of the buttons.

Dear mario T., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A little jewel

Customer review rating 4.5/5

Michael Couples - Confirmed reviews ALL

First time there, nice renovation work on the hotel side. Decoration is pleasant except the four huge horses with lights in their heads. The lights at the bar are lacking warmth. Some spaces lack a bit of character.

Dear Miguel Roberto R., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 140 reviews 9.1/10 Location
  • 255 reviews 5.2/10 Room
  • 330 reviews 7.2/10 Service
  • 9 reviews 2.1/10 WiFi
  • 148 reviews 7.7/10 Vibe
  • 102 reviews 7.6/10 Breakfast
  • 76 reviews 4.9/10 Comfort
  • 58 reviews 3.5/10 Cleanliness

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