Sofitel Montevideo Casino Carrasco and Spa Hotel 5 stars

Top notch service, excellent food and a world class historic location. It was obvious that everyone was super proud the the hotel’s history.

I felt I was treated in a special way!

My wife and I stayed for an anniversary get away! Friendly staff, beautiful hotel and great location!

When we arrived we were greeted by your doorman who was pleasant and helpful. The young Cuban girl at the check in desk was impressive and friendly. She made us feel welcome as if we were members of her own family. Her warmth, smile and professionalism set the stage for us to experience a very pleasant stay at Sofitel Montevideo. I also had a pleasant conversation with Max Adoue. I assured him that he and each member of your staff in Montevideo provided us with a much higher level of customer care, concern and service than we expected, And the closest to excellent of my stays at many other hotels. Please relay my appreciation and accolades to all of your stall members for a job well done.

Everything was really nice

One night stay as "get away" from Buenos Aires. Room was beautiful.. Staf was very friendly and first rate. In particular front desk staff member "Camilla" extremely helpful, professional and friendly. Experience was "A+"

nice hotel and room The food was not great. I only had a Chivito that was not good. Bread was not good and overall it was not at the level that should be.

The Hotel is gorgeous, elegant room the ocean view was perfect. The room service was on point. The casino had a very nice atmosphere we also enjoyed a great Show on Saturday night. The spa has a great Indoor and outdoor heated pool . I would like the water a little hotter on my opinion Plenty of massage rooms and saunas, all the girls that work there are very nice and they will help you with any extra accommodation you might need specially Ana Maria that made my Mother's birthday super special.

nice location, nice staff, room needs renovation

The hotel was lovely, though we were sorry to be there during the construction. The front desk staff fantastic - very very pleasant and helpful. The enclosed bathroom flooded at one point, and even before that happened, the smell was offensive - ventilation or something needs to be improved. We'd also suggest more hooks and/or shelves in the large closet.

Warm reception, spectacular setting and exteriors and interiors. The spa is very nice. The breakfast buffet and cooked to order eggs are excellent. The staff is all very good at their jobs and very accommodating. I think they are slightly understaffed. Great place to visit. This was our second visit.

Enjoyed our two days as a first visit to Montevideo. The hotel felt a bit empty and we might have preferred staying closer to the old city considering this was our first visit. The staff could not have been more professional. The hotel needs to be more attentive to routine management. There were chips in the wood work and cracks in plaster that would be easy to keep up with.

Wonderful experiences staying in the Palace. Check in and check out was quick, with a beautiful friendly smiles from the staffs. The restaurant were immaculate , delicious and staffs were very friendly. Breakfast has a lot of selections of fruits, pastry or you can choose continental breakfast. The bed was very comfortable with beautiful view outside. It was clean with modern bathroom. Huge and spacious room. Above all it was excellent stay. 10 stars to this Sofitel hotel Montevideo

I first have to say that I work for a very large luxury hotel and casino and I am a total hotel snob when I stay at other properties. With that said, I can say that this hotel knocks it out of the park! The building has been beautifully restored, inside and out. The lobby is spectacularly beautiful! The rooms are spacious and very tastefully decorated. The staff was very helpful and friendly. The spa was amazing and prices were very reasonable for the level of service. The food was excellent at the restaurant and even at the little pool side trailer. I absolutely loved everything about this hotel, and the price per night for a stay at a properly of this caliber was extremely reasonable. The location was a bit far away from the Old Town, but it is really close to the airport (15 minutes), and it is right along the river and the rambla and it is in a lovely neighborhood. It was easy enough to gram an Uber or taxi to anywhere we wanted to go. I did visit the casino but did not gamble. I will say that the casino is a little dated, but I most definitely would not hold that against my overall experience at this hotel. If you're thinking about staying here, don't think twice and BOOK IT, you won't be disappointed!

This is the second year I spend Christmas at the hotel. Again, the common areas are great, service is very attentive. I would definitely stay there again. Points to improve in my view: - bathroom - too small - Xmas party menu - i thought it was much better in 2017 - you should build a real bar (not at the restaurant) and price the drinks according to local prices. This would make to a much more enjoyable experience.