Sofitel Montevideo Casino Carrasco and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 937 reviews

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Rbla Republica de Mexico 6451, 11500 MONTEVIDEO, Uruguay

Description

Hotel extras

  • 5 event spaces for up to 250 people

  • Year-round heated indoor and outdoor swimming pool

  • Exclusive spa, beauty salons, massage rooms and saunas

  • Exclusive bar with modern décor and beach view

  • Restaurant featuring unique, sustainable and organic culinary creations

Our accommodation(s)

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Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

GPS:-34.890555, -56.055278

Telephone
Fax +598 2601 9127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  937 reviews

TripAdvisor Rating  4.5/5  1,618 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Roy A. H. Couples - Confirmed reviews ALL

I’m baffled that the Sofitel in Montevideo carries the same name as the brand I’ve trusted for years. The front desk staff set the tone right away with curt, condescending service that made check-in feel like an inconvenience to them. Housekeeping wasn’t any better; requests went unanswered, and the team seemed impossible to reach. Breakfast was the final frustration. The staff spent more time chatting with one another than paying attention to guests, leaving tables waiting while they caught up with their coworkers. This “grand dame” of Montevideo may have a storied past, but it’s coasting on old reputation. The current service level is nowhere near what travelers expect from Sofitel, and it shows at every turn. I wouldn’t return.

Dear Roy A. H., Thank you for taking the time to share your concerns regarding your recent stay at Sofitel Montevideo Casino Carrasco & Spa. I sincerely apologize for the experience you encountered, particularly with the service at the front desk and throughout our dining facilities. We pride ourselves on providing exemplary service, and it is disheartening to learn that we fell short during your visit. Your feedback regarding the responsiveness of our housekeeping team and the attentiveness of our breakfast staff is invaluable. We strive to foster a welcoming environment for all our guests, and your observations will certainly be addressed within our team to enhance our service standards. While we aim to honor the storied legacy of our hotel, it is clear we must continuously evolve to meet our guests' expectations. I appreciate your feedback and hope you might consider giving us another opportunity in the future to provide you with the high-quality experience synonymous with the Sofitel brand. Kind regards, Sofitel Montevideo Casino Carrasco & Spa

Very disappointing

TripAdvisor rating 1.0/5

Tony H TripAdvisor review

I’m baffled that the Sofitel in Montevideo carries the same name as the brand I’ve trusted for years. The front desk staff set the tone right away with curt, condescending service that made check-in feel like an inconvenience to them. Housekeeping wasn’t any better; requests went unanswered, and the team seemed impossible to reach. Breakfast was the final frustration. The staff spent more time chatting with one another than paying attention to guests, leaving tables waiting while they caught up with their coworkers. This “grand dame” of Montevideo may have a storied past, but it’s coasting on old reputation. The current service level is nowhere near what travelers expect from Sofitel, and it shows at every turn. I wouldn’t return.

Customer review rating 3.5/5

Eduardo S. Business - Confirmed reviews ALL

Average room for such nice hotel.

Dear Eduardo S., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and will take them into consideration as we strive to enhance our guests' experiences. Our aim is to provide exceptional accommodations in line with our hotel's reputation. Goodbye, Sofitel Montevideo Casino Carrasco & Spa

Customer review rating 4.5/5

Milton C. V. J. Couples - Confirmed reviews ALL

Esperava mais da comida do restaurante

Prezado Milton C. V. J., Agradecemos sinceramente por seus comentários sobre a beleza e o luxo do nosso hotel. Lamentamos que a experiência no banheiro e a qualidade da comida do restaurante não tenham atendido suas expectativas. Sua opinião é muito valiosa para nós e será considerada para melhorias futuras. Atenciosamente, Sofitel Montevideo Casino Carrasco & Spa

Customer review rating 2.5/5

Galo P. A. Families - Confirmed reviews ALL

Bad smell in the rooms, cold food in the restaurant, old pastry in the breakfast.

Dear Galo P. A., Thank you for sharing your feedback. We regret to learn about your experience regarding the odor in your room, the temperature of the food in the restaurant, and the quality of the breakfast pastries. Your comments are valued as we continuously strive to enhance our guests' experiences. Goodbye, and best regards, Sofitel Montevideo Casino Carrasco & Spa

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Other web-users rate our hotel

  • 564 reviews 9.4/10 Location
  • 872 reviews 6.8/10 Room
  • 1,718 reviews 9.1/10 Service
  • 17 reviews 4.3/10 WiFi
  • 486 reviews 8.9/10 Amenities
  • 429 reviews 9.1/10 Vibe
  • 248 reviews 8/10 Food
  • 231 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.