Sofitel Montevideo Casino Carrasco and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 1,007 reviews

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Rbla Republica de Mexico 6451, 11500 MONTEVIDEO, Uruguay

Description

Hotel extras

  • 5 event spaces for up to 250 people

  • Year-round heated indoor and outdoor swimming pool

  • Exclusive spa, beauty salons, massage rooms and saunas

  • Exclusive bar with modern décor and beach view

  • Restaurant featuring unique, sustainable and organic culinary creations

Our accommodation(s)

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Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

GPS:-34.890555, -56.055278

Telephone
Fax +598 2601 9127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,007 reviews

Customer review rating 3.5/5

Jean H. S. Couples - Confirmed reviews ALL

The hotel is very well located, but attention to detail leaves much to be desired. The internet connection in the room is practically non-existent; it only worked after much insistence when they installed a repeater in the room, which proves that there are units with connection issues and that the hotel is aware of it (since they have repeaters to solve the problem). The daily coffee replenishment was also not done, and the outlets and switches are old and malfunctioning.

Dear Jean H. S., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Cherie A. C. Business - Confirmed reviews ALL

Luxury Stay

Customer review rating 5.0/5

Stephen R. B. Couples - Confirmed reviews ALL

The Sofitel Montevideo is a most beautiful hotel, with excellent staff and good management. We loved our stay in the lovely village of Carrasco, with a long beach and excellent restaurants. The Sofitel is the place to stay in Montevideo.

Dear Stephen R. B., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Elisabeth D. T. Friends - Confirmed reviews ALL

I asked by mail prior to stay at the hotel about their early check in/out policy as is not published in their website. They answered upon availability. They do have one that they don’t like to publish . If you get lucky you may be able to get an hour for early check in/out, after that they charge you half the rate of that day, not the one you may have paid . Hotels with less stars, for my experience, are much nicer with the early check in/out policy. Another issue is the the on/off lights in the room, sometimes you are not able to turn them all off. In general, staff was nice.

Estimada Elisabeth D. T., Le agradecemos enormemente sus comentarios en relación a su estancia en Sofitel Montevideo Casino Carrasco and Spa. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Customer review rating 2.0/5

Jorge E. M. Families - Confirmed reviews ALL

Bad odor issue has to be solved or room disabled.

Dear Jorge E. M., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 538 reviews 9.5/10 Location
  • 866 reviews 6.5/10 Room
  • 1,729 reviews 8.9/10 Service
  • 16 reviews 3.8/10 WiFi
  • 467 reviews 8.6/10 Amenities
  • 420 reviews 9/10 Vibe
  • 241 reviews 7.9/10 Food
  • 227 reviews 7.8/10 Breakfast

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