Sofitel Montevideo Casino Carrasco and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 953 reviews

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Rbla Republica de Mexico 6451, 11500 MONTEVIDEO, Uruguay

Description

Hotel extras

  • 5 event spaces for up to 250 people

  • Year-round heated indoor and outdoor swimming pool

  • Exclusive spa, beauty salons, massage rooms and saunas

  • Exclusive bar with modern décor and beach view

  • Restaurant featuring unique, sustainable and organic culinary creations

Our accommodation(s)

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Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

GPS:-34.890555, -56.055278

Telephone
Fax +598 2601 9127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  953 reviews

TripAdvisor Rating  4.5/5  1,625 reviews

Certificate of excellence 2025

Sofitel Mt Video Nightmare

TripAdvisor rating 1.0/5

Luziah H TripAdvisor review

On my hotels to AVOID list the Sofitel in Mt Video is amongst the top five. Post 23hr flight Doha- Madrid- Mt Video I was looking forward to a good rest. There was a tropical cyclone upon arrival thus a dramatic entrance of fighting doors that had to be closed by force. My ocean front room 307 was in pole position for the wind and rain. One side of the window was properly sealed and the left side not. The noise was deafening as the wind came through the badly sealed ocean front window. The hotel surely knew this as they did not send someone when I complained. I asked twice to talk to the manager who avoided me. I found her and she conceded I could leave the hotel without penalty. I found a room through trip advisor and left for the lovely boutique Hotel Constanero. I have an ocean front room and absolutely NO noise from the raging gale outside. The staff are charming and very attentive and friendly contrary to the Sofitel.

Dear Mrs. Luziahh, good morning. I am writing to offer our sincerest apologies for the inconvenience you experienced during your recent stay at the Sofitel Montevideo Casino Carrasco & Spa, especially regarding your request for a manager on two separate occasions. I am truly sorry that the weather conditions and the emergency situation we were dealing with due to the extreme weather factors experienced last Saturday meant that our on-duty manager (Housekeeping Manager) was attending to complex situations at that time. I understand that she was eventually able to meet with you. Thank you for your comment regarding the room and the wind noise. It is true that this room was very exposed to the storm, and given the high occupancy on Saturday, the reception team was able to offer you a room with less exposure. In any case, since yesterday, Sunday, now that the storm has passed, our maintenance team has inspected each window to repair any latches and seals that were insufficient during the storm. We apologize for this. Unfortunately, due to the style of our building and the lack of adjacent buildings, our property is more exposed to the effects of exceptional storms like this one. Regarding the service and the missed opportunity on our part, your reservation was entered into our system on Saturday morning, a couple of hours before your 11:00 AM arrival at the hotel. We were unaware of your long flight, and although we handed over the room early, breakfast was no longer available. I imagine that arriving in Montevideo after a 23-hour flight and in tornado-like conditions was not the best impression we could have made. I am truly sorry. Finally, we are very pleased that our sister hotel, the MGallery Costanero, was a more welcoming alternative for you in this situation, and that their staff, already aware of your experience here, contributed to your well-being. I remain at your complete disposal, and I am sure that in another setting you will be able to enjoy our facilities and the type of service we typically provide to our guests even more. We appreciate you bringing this matter to our attention, as it helps us to improve. If you wish to discuss this issue further, please do not hesitate to contact me directly. Sincerely, Diego Marcone General Manager diego.marcone@sofitel.com Sofitel Montevido Casino Carrasco & Spa

Customer review rating 3.5/5

Rapti N. M. Families - Confirmed reviews ALL

It was a great stay with a welcome bottle of sparkling wine and macaroons. The only dissatisfaction was when we were checking out from the hotel and carrying our bags to the taxi, the couple of doormen just ignored us and did not provide any assistance. Housekeeping was below the expected standard with tea and provisions etc for the room having to be requested by us.

Customer review rating 5.0/5

Hector B. Families - Confirmed reviews ALL

Very consistent

Dear Mr B., It was great to receive one more time! Thank you for your kind words and for recognizing the consistency of our service. We are thrilled to hear that you continue to enjoy your experiences at Sofitel Montevideo Casino Carrasco and Spa. Goodbye and best wishes, Diego Marcone Sofitel Montevideo Casino Carrasco and Spa

Customer review rating 4.0/5

Leonardo L. L. Families - Confirmed reviews ALL

The breakfast was amazing. Every employee was promptly solving our requests.

Dear Leonardo L. L., Thank you for your kind words regarding our location, architecture, and breakfast offerings. We are pleased to hear that our team addressed your requests promptly. Your feedback is invaluable to us. Goodbye, and we look forward to welcoming you back. Sofitel Montevideo Casino Carrasco and Spa

Customer review rating 2.0/5

Michael A. M. Business - Confirmed reviews ALL

I stayed in the hotel for only 1 night. The exterior is stunning and the lobby is impressive. The staff was friendly. The guest room itself was very underwhelming, tired decor, very worn and overdue for a refresh, poor quality towels and linens

Dear Michael A. M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our stunning exterior and friendly staff. However, we regret that your guest room did not meet your expectations in terms of decor and amenities. Your comments regarding the condition of the room and the quality of towels and linens have been duly noted for future improvements. During 2026, part of our guest rooms enters into a soft renovation or actualization, so your comments are very well received from you to help us on this improvement project. Our best wishes to you and your loved ones for 2026. Best regards, Sofitel Montevideo Casino Carrasco and Spa

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Other web-users rate our hotel

  • 558 reviews 9.5/10 Location
  • 875 reviews 6.5/10 Room
  • 1,718 reviews 8.8/10 Service
  • 17 reviews 4/10 WiFi
  • 479 reviews 8.8/10 Amenities
  • 421 reviews 8.9/10 Vibe
  • 240 reviews 8/10 Food
  • 233 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.