Sofitel Montevideo Casino Carrasco and Spa

Sofitel Montevideo Casino Carrasco and Spa 5 stars

Customer review rating (ALL Rating) 4.2/5 65 reviews

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Hotel extras

  • The most luxurious hotel in Montevideo

  • The most exclusive part of the city

  • Relaxation and well-being

  • Exclusive restaurant

  • Spa with indoor and outdoor swimming pool

Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

GPS:-34.890555, -56.055278

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Our accommodation(s)

The hotel offers 93 rooms and 23 suites, with six different room categories and room sizes that range from 377 sq. ft (35 m2) to 1722 sq. ft (160 m2). Stunning views overlook the Río de la Plata or the lush green surroundings of the district of Carrasco.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  65 reviews

TripAdvisor Rating  4.5/5  1,399 reviews

Adequate

Customer review rating 4.0/5

Ken H. Couples - Confirmed reviews ALL

Nice hotel facility. Good neighborhood with nice shops. Staff was friendly. Room Service was not up to par; we ordered the tortellini one evening and it arrived cold, when it should have been hot. There was no English language menu available for room service. We called Guest Services, and they told us to scan the QR code on a card in the room. We did that. There was still no English language menu. We called Guest Services again. They came to the room and scanned our QR code, and said, "Oh, you have the old QR code, which does not have the English language menu!" The gentleman from Guest Services did have a new card with the new QR code with him. He told us he could not leave it with us because he "needed it at the front desk, since it is the only one." We asked if the Hotel Manager was available? He replied, "He is traveling." This all seemed very unprofessional for a 5-star hotel.

Outstanding service on the river bank in an historic palace!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very convenient for business, easy to organize multiple meeetings 10 minutes away from the airport. Staff very efficient, always with a solution whatever is your problem.

Dear Jean Marie Rene B., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Magnificent Location and building, confusing decor...

Customer review rating 4.0/5

Leonel P. Business - Confirmed reviews ALL

Obviously the overall experience was very pleasant. The building is magnificent and the location is great. However there were a few missing but very important points. We have arrived at 3:30PM and the room wasn't ready, however the check-in time is for 3:00PM. The front desk was trying to make the checking in process more extensive that it should have been to gain time and when it was nothing else to do, she confirmed that the room wasn't available. I asked if she could give us a Jr. Suite, since we were going to stay only 1 night and she started to make excuses until the room that I have reserved magically became available. In exchange for the inconvenience, she assumed that we were going to be satisfied with 2 drinks on the house. Not to say that we liked or didn't like the drinks, but it goes to say that she wasn't listening the request of the guest and just pushed what she wanted to do, when a Jr. Suite was available and was all the same for the hotel. In the evening we went to the bar and the bartender was great very friendly and attentive. We had dinner at the restaurant and the staff was also friendly but a bit all over the place. I had to ask for three different wines because the first two that were showing on the wine list weren't in stock and each of their recommendations were more expensive, maybe it was by chance... The two Sweetbreads and the Octopus were fabulous, well cooked and balanced. As a main course we asked for the Lamb (Shank and Ribs). The Ribs were overcooked and the shank was very fatty. The carrot puree, was the best I ever tasted!!! My girlfriend went to the gym and spa, while I was in meetings and she liked it very much. She also mentioned that the staff there were very friendly. The decor, in my opinion, a bit confusing and while the hotel is architectonically beautiful, there are parts with the decor, that seems like they run out of money... The dining room is designed in a way that such a magnificent room doesn't flow and is not creating the ambiance that it should. The illumination is not cozy and the flower arrangements are just not there. Don't give me wrong, it shows that there the hotel is spending money on the flowers, the arrangements are just horrible, talk to the florist, please... Again, nothing terribly wrong, just a few things to change...

Dear Leonel Alfredo P., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ambiente agradable

Customer review rating 4.5/5

Eduardo Business - Confirmed reviews ALL

Excelente

Dear Eduardo Jorge T., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing tea party

TripAdvisor rating 5.0/5

Pa123ola Friends getaway - TripAdvisor review

Beautiful and delicated hotel. Its decorations has style, plenty of natural light Delicious sandwiches, scons and petit foods. First level about the service offered to Ricardo, his reccommendations were perfect 10/10. I `ll come back, I`m sure

Bonsoir Thank you so much for your comments. Its a pleasure to know that you enjoyed a Magnifique Tea at Sofitel Bar. Ricardo and our team will be waiting for you to have a great afternoon at Sofitel Montevideo. Best regards

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Other web-users rate our hotel

  • 100 reviews 8.2/10 Location
  • 156 reviews 5.1/10 Room
  • 220 reviews 7.8/10 Service
  • 117 reviews 8.5/10 Vibe
  • 95 reviews 8.2/10 Amenities
  • 66 reviews 8/10 Breakfast
  • 49 reviews 5.5/10 Comfort
  • 33 reviews 4.5/10 Wellness Area

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