Sofitel Montevideo Casino Carrasco and Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,065 reviews

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Sofitel Montevideo Casino Carrasco and Spa - Image 1
Sofitel Montevideo Casino Carrasco and Spa - Image 2
Sofitel Montevideo Casino Carrasco and Spa - Image 3
Sofitel Montevideo Casino Carrasco and Spa - Image 4
Rbla Republica de Mexico 6451, 11500 MONTEVIDEO, Uruguay

Description

Hotel extras

  • 5 event spaces for up to 250 people

  • Year-round heated indoor and outdoor swimming pool

  • Exclusive spa, beauty salons, massage rooms and saunas

  • Exclusive bar with modern décor and beach view

  • Restaurant featuring unique, sustainable and organic culinary creations

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM, 2 Single Size Beds and city views

Photo out of - SUPERIOR ROOM, 2 Single Size Beds and city views

Room measuring 344 sq. ft. (32 m2) with MyBed, 32'' LCD TV, high-speed Internet and WIFI, telephone, air conditioning, shower, hair dryer, minibar, safe and access to SoSPA and SoFit.

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
See availabilities

409 sq. ft. (38 m2) with MyBed, 32'' LCD TV, high-speed Internet and WIFI, two telephones, air conditioning, hair dryer, minibar, safe and access to SoSPA and SoFit.

  • Views:

    River side

Max. number of persons
2
Area
From 38 m² / 409 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

409 sq. ft. (38 m2) with MyBed, 32'' LCD TV, high-speed Internet and WIFI, two telephones, air conditioning, hair dryer, minibar, safe and access to SoSPA and SoFit.

  • Views:

    River side

Max. number of persons
2
Area
From 38 m² / 409 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Accessible room with 1 double bed. Free WIFI, safe, coffee- and tea-making facilities and bathroom with shower.

Max. number of persons
2
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Illy coffee machine
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Prestige Suite with 1 King Size Bed and views of Río de la Plata

Photo out of - Prestige Suite with 1 King Size Bed and views of Río de la Plata

Suite measuring 915 sq. ft. (85 m2) with foyer, spacious living area, dressing room and bedroom. 32'' LCD TV, high-speed Internet and WIFI, telephone, bathtub and shower, Hermès products, hair dryer, minibar, safe and access to SoSPA and SoFit.

  • Views:

    River side

Max. number of persons
3
Area
From 85 m² / 914 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

OPERA SUITE with 1 King Size Bed and views of the city and Río de la Plata

Photo out of - OPERA SUITE with 1 King Size Bed and views of the city and Río de la Plata

Suite measuring 1507 sq. ft. located in the hotel's towers and split over three levels, featuring a 32'' LCD TV, high-speed Internet and WIFI, telephone, bathtub and shower, Hermès toiletries, hair dryer, minibar, safe, access to the So Spa and So Fit

  • Views:

    River side

Max. number of persons
3
Area
From 140 m² / 1506 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

IMPERIAL SUITE with 1 King Size Bed and views of Río de la Plata

Photo out of - IMPERIAL SUITE with 1 King Size Bed and views of Río de la Plata

Suite measuring 1938 sq. ft. (180 m2) and terrace measuring 2045 sq. ft. (190 m2). 32" LCD TV, high-speed Internet and WIFI, telephone, bathtub and shower, Hermès products, minibar, safe, access to SoSPA/SoFit. Optional connection to 3 additional rooms.

  • Views:

    River side

Max. number of persons
3
Area
From 180 m² / 1937 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Toilet with side and rear grab bars
  • Sink lever hardware
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Shoe polisher
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

GPS:-34.890555, -56.055278

Telephone
Fax +598 2601 9127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 116 rooms
  • 3 rooms for people with reduced mobility
  • 6 connecting rooms
  • 116 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Casino

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Children''s TV Channels

Well-being

Spa

  • Outside
  • On site

Spa

  • Covered

So Spa

  • On site
  • Sauna room
  • On site
  • Outdoor parking
  • Private
  • Parking opened 24/7

Services & equipment

  • Stairs
  • Valet parking
  • Electric car recharging units 11 kVA

Vehicles

  • Truck parking

RESTAURANT 1921

Photo out of - RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Cooking style
Regional
Chef name
Pilar ILLARRAGA
Capacity
100
Accessibility
Accessible service
Rbla Republica de Mexico 6451, 11500 Montevideo, Uruguay
Telephone +598 2601 1601
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View
  • Musical Entertainment
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Vegetarian menu

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Enjoy sunsets and nights in our bar, and enjoy our tea service, international cocktails and Uruguayan wine list from all regions. With a modern atmosphere, with the chic style characteristic of Sofitel.

The tempting in/out pool, lined in its entirety with a brown marble set with flecks of gray, reflecting the colors of the river that has seen the rise of the Hotel Casino Carrasco and its rebirth as the Sofitel Montevideo.

Enjoy the facilities on offer in the fitness center, which has the latest equipment and an area for relaxation and well-being at a time that suits you.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,065 reviews

Customer review rating 3.5/5

Freddy G. P. Business - Confirmed reviews ALL

Dear Freddy G. P., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mendel Veltman Front Desk Manager

Customer review rating 1.5/5

Maria G. S. Couples - Confirmed reviews ALL

Dear Maria G. S., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the partial tax refund, we saw, the credit card didnt gived to you the discount, we are aplaying the corresponding amount as devolution on the credit card payment you made We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mendel Veltman Front Desk Manager

Customer review rating 5.0/5

Allyson K. S. Families - Confirmed reviews ALL

Dear Allyson K. S., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mendel Veltman Front Desk Manager

Customer review rating 3.5/5

Ronald F. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Rafael R. Couples - Confirmed reviews ALL

Dear Mr R., I very much appreciate your comments regarding your stay at Sofitel Montevideo Casino Carrasco and Spa and once again, I would like to thank you for your understanding the minor incident during your last visit. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Juan M Peña Rooms Division Manager

Dear Peter A., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mendel Veltman Front Desk Manager

Customer review rating 3.5/5

Freddy G. P. Business - Confirmed reviews ALL

I had no ironing board from the get go. Was given a plain wood one, with no support for clothing, and it was left in the middle of the room, not a good idea for a hotel. Breakfast can improve: Hash browns where not crunchy and the eggs where runny.

Dear Freddy G. P., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mendel Veltman Front Desk Manager

Customer review rating 1.5/5

Maria G. S. Couples - Confirmed reviews ALL

Food and beverages are very expensive compare to other high end hotels in Uruguay. Stuff doesn’t open entrance doors for guests. They just stand inside which is really weird especially when it’s cold outside. Wonder what are they for there!? At the checkout partial tax refund wasn’t applied for food and beverages and when I asked about it a checkout guy acted like he doesn’t know what I was talking about. Very different experience compare to other high end hotels in Uruguay.

Dear Maria G. S., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the partial tax refund, we saw, the credit card didnt gived to you the discount, we are aplaying the corresponding amount as devolution on the credit card payment you made We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mendel Veltman Front Desk Manager

Customer review rating 5.0/5

Allyson K. S. Families - Confirmed reviews ALL

Amazing

Dear Allyson K. S., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mendel Veltman Front Desk Manager

Customer review rating 3.5/5

Ronald F. Couples - Confirmed reviews ALL

The stay was mostly really nice but the breakfast service is in need of a change of attitude.

Customer review rating 5.0/5

Rafael R. Couples - Confirmed reviews ALL

Incredible experience, from the check in to the check out.

Dear Mr R., I very much appreciate your comments regarding your stay at Sofitel Montevideo Casino Carrasco and Spa and once again, I would like to thank you for your understanding the minor incident during your last visit. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Juan M Peña Rooms Division Manager

Customer review rating 5.0/5

Marcelo A. S. Families - Confirmed reviews ALL

There are some maintenance details that are worth attention. The shower had a small leakage which reduced water pression, the lobby bar’s ceiling needs a new painting near the air vent, etc

Dear Marcelo A. S., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Cristiane R. Families - Confirmed reviews ALL

Wonderful as I mentioned above

Dear Cristiane R., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Blake R. Business - Confirmed reviews ALL

All of the staff were very pleasant and hospitable. The hotel lobby, restaurant and rooms were immaculate.

Dear Blake R., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Evan S. Friends - Confirmed reviews ALL

The stay was nice, the hotel itself is lovely. The room heating was too high and the thermostat seemed to not be working correctly. Also, my massage at the spa was not good and the therapist did not use high pressure and seemed untrained. I wouldn’t return to the spa based on the experience there.

Dear Evan S., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Cristina A. C. Families - Confirmed reviews ALL

Customer service was excellent

Dear Cristina A. C., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Laureen A. K. Business - Confirmed reviews ALL

Beautiful hotel, great front desk staff and restaurant staff. Excellent location. Our room was not very good, but the management offered us another room, but we declined since we were already unpacked and settled in--so that was our choice. No air conditioning or heat; the system was not working so the room became stuffy and we had to open the window. The bathroom smelled very bad, like fumes were coming up from the vent in the floor. Housekeeping forgot to clean our room one day, and we needed towels for an event we were attending that night; the towels arrived late. But again, we did not complain because everything else was good. The set up of the room was odd; the sink area--no place to put toiletries at all, except in the sink! And no hooks anywhere except where you can hang one bathrobe. We had swim suits to dry, and towels we wanted to dry but there are no hooks. Odd! Room M7. The food in the restaurant was A++++excellent!! And the manager gave us a free lunch because of any inconvenience, so we really appreciated that. Overall I would stay again, because it was a positive experience. Just some bad luck with the room AC/heating and strange set up.

Dear Laureen A. K., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.5/5

Moussa W. B. Business - Confirmed reviews ALL

I chose Sofitel Montevideo with high expectations because I have previously stayed at Sofitel properties in Sydney and Munich, where I had excellent experiences. Unfortunately, this stay did not meet the standards I have come to expect from the Sofitel brand. My first disappointment was the breakfast. There was a large selection of pastries and sweet items, but very little that felt unique or premium. The savory options consisted mainly of cold cuts, cheese, eggs, and sausages. Coffee, tea, hot chocolate, yogurt, fruit, ham, cheese, eggs, and pastries are things you can find at many Ibis, Mercure, or Novotel hotels. I expected a much wider selection of hot dishes, some local specialties, or at least made-to-order options such as personalized omelets. During my stay, nothing like that was offered. The breakfast was not bad, but it simply did not feel like a Sofitel breakfast. Cleanliness was my second major concern. I have been involved with Airbnb for more than 15 years, so I naturally pay attention to details when entering a room. Very quickly, I noticed small plastic pieces on the carpet. Looking under the sofa, I found more plastic debris and candy remnants. Under the wardrobe, I found a small container of modeling clay that had clearly been left by a previous guest, as well as a bottle cap. Even outside my room, near the entrance door, there was a piece of candy left on the floor. Individually, these are small things. Together, however, they create the impression that the room was not thoroughly cleaned before my arrival. It did not even look as if a proper vacuuming had been done. When a guest sees such obvious debris left behind, it naturally raises questions about the overall cleaning standards. If these visible areas were overlooked, it becomes difficult not to wonder what attention was given to other aspects of room preparation. The same issue was visible in the breakfast area. The mirrored surfaces around the central buffet display were covered with fingerprints, stains, and marks. They did not appear to have been properly cleaned for quite some time. These were highly visible surfaces in a public area, and their condition reinforced the impression that attention to detail was lacking throughout the property. I also stayed in a suite where one of the curtains could not fully close because it was blocked by part of the curtain mechanism. As a result, daylight entered the room early in the morning, affecting sleep quality. Another disappointment was the arrival experience. I arrived with four pieces of luggage and my six-year-old child. To reach the hotel interior, I had to pass through several doors. Despite seeing my situation, none of the staff members near the entrance offered assistance with the doors or luggage. At other Sofitel properties I have visited, staff members were proactive in welcoming guests and helping them upon arrival. Here, nobody offered any assistance, which felt more like the experience of a budget hotel than a luxury property. Would I stay again? Probably yes, because I am not a particularly demanding traveler and I enjoyed the location. However, I left feeling disappointed. The breakfast lacked anything memorable, the cleanliness standards did not meet five-star expectations, and the level of service fell short of what I have experienced at other Sofitel hotels. With better attention to detail, this property could provide a much stronger guest experience.

Dear Ms. B., Thank you very much for taking the time to share such a detailed review of your recent stay at Sofitel Montevideo. We particularly value feedback from guests such as yourself, who have extensive travel experience and are familiar with the Sofitel brand standards across different destinations. We are sincerely sorry to hear that your experience did not meet the expectations created by your previous stays at other Sofitel properties. Our goal is to deliver a memorable experience at every stage of our guests’ journey, and it is disappointing to know that several aspects of your visit left you feeling let down. We have carefully noted your observations regarding the cleanliness of both your suite and the public areas. The issues you described do not reflect the standards we strive to maintain, and your comments have already been shared with our Housekeeping and Quality teams so that we may review our procedures and reinforce our inspection processes. We also regret the inconvenience caused by the curtain issue in your suite, as well as the lack of assistance upon your arrival. Personalized service, anticipation of our guests’ needs, and attention to every detail are fundamental elements of the Sofitel experience, and we are sorry that we did not meet your expectations during these important moments of your stay. With regard to breakfast, we truly appreciate your feedback. We are constantly looking for opportunities to enhance our guest experience, and it would be extremely valuable for us to learn more about the specific offerings, products, or experiences you believe would elevate our breakfast selection and make it feel more aligned with what you expect from a Sofitel property. Your perspective would be greatly appreciated by our team. We are grateful that, despite the concerns you have shared, you highlighted our location and would consider returning in the future. It would be a genuine pleasure to have the opportunity to regain your confidence. Should you decide to visit us again, I would like to personally invite you to contact me prior to your arrival. I would be delighted to arrange a complimentary room category upgrade, subject to availability, and to personally welcome you to the hotel to ensure that your next stay truly reflects the level of excellence, service, and attention to detail that we are committed to providing to each and every guest. Kind regards,

Customer review rating 4.0/5

Bonnie L. B. Friends - Confirmed reviews ALL

Great spot to stay beautifully decorated and good service. My only disappointment was the food at the bar and dinner time in the dining room.P

Dear Bonnie L. B., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Jean M. R. B. Business - Confirmed reviews ALL

Fantastic upgrade.

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Montevideo Casino Carrasco and Spa. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Customer review rating 4.5/5

William J. M. Solo - Confirmed reviews ALL

The Sofitel Spa & Casino, on La Rambla of Montevideo, Uruguay in Historic & present dau thrieving Carrasco, we’ll recognize the possibilities for hospitality & connection & excellence inherent in each moment & moment to moment rises to the occasion. Curated each moment exquisitely.

Dear William J. M., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Allen W. G. Friends - Confirmed reviews ALL

Great!

Dear Allen W. G., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Ana C. B. C. Families - Confirmed reviews ALL

I grew up listening to my grandmother’s “Hotel Carrasco” Stories, Orchestras & Events … “ La Belle Epoque “ Staying at the Hotel for the first time with my Daughter was really emotional Hotel Stuff is very welcoming & helpful Stopped by without Reservation. Micaela, front desk did her best to find us a solution for the night

Dear Ana C. B. C., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Maximo P. L. N. Business - Confirmed reviews ALL

Great service from checkin to doormen. Stayed in a junior suite. The room is a bit tired and in need of an upgrade. Phone did not work well.

Dear Mr P. L. N., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem of your Jr Suite and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan M Peña Rooms Division Manager

Customer review rating 5.0/5

Lisa A. M. Couples - Confirmed reviews ALL

We stayed only one evening but enjoyed the hotel. The pool area is very pretty. We enjoyed a swim before a massage. Lunch in the dining room was very good. We enjoyed dining here on other occasions so we knew it was delicious. The hotel lobby bar was perfect for a lighter dinner. Next time we will try tea time. The room was great comfortable beds, shower, linens. Love the historic architecture.

Dear Lisa A. M., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 271 reviews 9.2/10 Location
  • 506 reviews 5.4/10 Room
  • 676 reviews 8.2/10 Service
  • 14 reviews 2.9/10 WiFi
  • 293 reviews 8.1/10 Amenities
  • 225 reviews 8.1/10 Vibe
  • 209 reviews 8.1/10 Breakfast
  • 117 reviews 4.2/10 Cleanliness

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