Sofitel Montevideo Casino Carrasco and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 980 reviews

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Rbla Republica de Mexico 6451, 11500 MONTEVIDEO, Uruguay

Description

Hotel extras

  • 5 event spaces for up to 250 people

  • Year-round heated indoor and outdoor swimming pool

  • Exclusive spa, beauty salons, massage rooms and saunas

  • Exclusive bar with modern décor and beach view

  • Restaurant featuring unique, sustainable and organic culinary creations

Our accommodation(s)

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Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

GPS:-34.890555, -56.055278

Telephone
Fax +598 2601 9127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  980 reviews

Customer review rating 4.5/5

Elliot M. H. H. Couples - Confirmed reviews ALL

staff was courteous, extremely helpful (a back injury required repeated freezing of an ice pack which would be delivered if we asked), the breakfast was excellent and specialty coffees were supplied. Only issue was the gym was sub-standard -- anyone with modest strength could not a work-out and the compact machine was almost impossible to manoeuvre -I found one not too far away called Perlin.

Dear Elliot M. H. H., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.0/5

Eric F. W. Couples - Confirmed reviews ALL

The money suite was gorgeous but the coffee and water was never replenished in our room. There was no turndown on the second evening. The restaurant service was impersonal and the gym was to small for the size of the hotel.

Dear Eric W., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

David K. Couples - Confirmed reviews ALL

Best location. Had a wonderful relaxing stay.

Dear Mr K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan M Peña Rooms Division Manager

Customer review rating 3.0/5

Shailendra S. C. Business - Confirmed reviews ALL

Customer service can be better. I requested for couple of things urgently and the were not delivered till i myself came to front desk to ask for them. Calling from Room was not helpful. All the time , Person at front desk acknowledged but things were never delivered. Room AC was not working and had to change room after i was completely settled and no help was given to move my stuff. Will look for other options on my next visit

Dear Shailendra S. C., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you experienced with the items delivery and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan M Peña Rooms Division Manager

Customer review rating 5.0/5

John W. K. Families - Confirmed reviews ALL

Outstanding service by staff members (not at the front desk). In particular, I would like to GREATLY COMMEND Senor Damian Bornia. My husband had a health scare and he went out of his way and above and beyond to assure he received the emergency care he needed. I’m so grateful. He even checked on him later. SUPERB EMPLOYEE AND SUCH A FINE GENTLEMAN!

Dear John W. K., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan M Peña Rooms Division Manager

Other web-users rate our hotel

  • 547 reviews 9.4/10 Location
  • 870 reviews 6.4/10 Room
  • 1,730 reviews 8.8/10 Service
  • 16 reviews 3.8/10 WiFi
  • 472 reviews 8.9/10 Amenities
  • 421 reviews 8.9/10 Vibe
  • 240 reviews 7.9/10 Food
  • 228 reviews 7.9/10 Breakfast

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