Sofitel Montevideo Casino Carrasco and Spa Hotel 5 stars

Excellent

My adult son and I stayed for two nights before heading to the interior to fish. Room was very nice although the air conditioning was not functioning. The weather was nice so it was not a big deal.

EXCELLENT FRONT DESK STAFF; ALL STAFF WERE GREAT; AND GOOD SECURITY. BEAUTIFUL HOTEL. IT'D BE NICE TO USE THE ROOM WITH THE GLASS CEILING AS A BAR AGAIN. ROOMS VERY WELL APPOINTED. STARTING TO NEED A FEW TOUCHUPS LIKE PAINTING LONG BLACK SCRATCHES ON THE WALLS. PORTIONS ARE VERY SMALL IN RESTAURANT AND PRICES TOO HIGH. BEAUTIFUL RESTAURANT THOUGH. THE LIGHTS ON THE HORSES HAVE TO GO. IT'S ONE OF FAVOURITE HOTELS. I NEVER RESPOND TO THESE QUESTIONNAIRES BUT I'D LIKE TO COMMENT ON IT BECAUSE IT DOESN'T NEED MUCH TO STAY GREAT.

The hotel and restoration re-use updating of the grand building is superb in many ways. In an attempt to be "hip" the architect/designer could have been a bit more guest friendly in the public space. The staff is perfect. Gracious and welcoming from the moment of arrival to departure. The Lobby, few places to sit and wait for friends or transportation. Very low furniture with only 2 chairs for private sitting. Chandelier hung over the cocktail table blocks view and no chance to talk if need be across the very large table. Otherwise, very nice, definitely needs more individual or 2 person seating. The breakfast was very good, severed very well, exceptional music for the morning in the background, staff very attentive and interested in your well being. Same for the restaurant at dinner. Good food, excellent staff, nice surroundings. The Casino very nice and well done, not too loud and thankfully no smoking so one could linger wihout fear of lung cancer. The BAR in the casino well equipted and the staff again exceptional. Very pleasant experience. The suite 207 was another story. Very poor design. No towel bars so towels were either on the floor or on the tub. No assist bars in the shower, and no non slip mats or tiles so very dangerous for elderly or unstable guests. Surfaces at a minimum and awkward for travel kits, shavers, etc. The air conditioning worked well. I had to ask for a sheet, as there were no top sheets and the comforter to heavy and hot for a summer or beach climate. The joining of the tile and carpet at the bath area had no transition or the tile cut so you could trip or very unpleasant and painful step on the edge of the tile. Sadly no art on the walls and hard as a rock sofa with straight back no pillows, no other seating so really not well thought out. The closets and drawers, along with the water closet were in the outer or entrance corridor so lots of walking to and from for dressing or toilet use. Over all, a nice imposing place and I will stay again, but those items mentioned should be addressed. It seems more attention paid to a funky look than what really makes a rather expensive suite work.

Great first impression; check in staff, bell men, all perfect. The restaurant food is very good, especially the breakfast selections, and the staff is extremely efficient and attentive. Elevators are fast and clean. The Casino on the lower level of the hotel has a large traditional bar with incredible staff and drinks. Unfortunately, my individual suite had numerous issues that detracted from my comfort and safety. Inadequate air conditioning in Suite 208 due to inadequate sun shading for the entry area glass wall resulting in the inability for the room to reach a comfortable temperature even after the AC running constantly at high fan speed. This resulted in my developing a nasty sinus infection after 2 days there. Additional issues in Room 208: No safety or "grab" rails in the shower (very dangerous and slippery) and really amateur interior design flaws such as hanging large (ugly) bed lamps too low over the bed. They were a constant hazard in the dark. The overall highly creative design of the room resulted in constant hiking from one end to the other to access everything from clothing to the toilet. The LED recessed lights flash erratically in some locations. There are no towel bars, resulting in damp and wet linens to be draped over the bathtub, sink and shower door....not attractive. The shower door scrapes on the stone door sill below it. The control for the hand shower on the shower valve does not work, so one cannot use the hand shower at all. There are no throw pillows on the sofa (which is the only seating in the room other than the bed) which makes it completely useless...the back and end are both straight and like sitting against a wall... large throw pillows would correct that problem, but the entire room looks as if the architects (not an interior design firm) designed everything and then someone else installed it all, without anyone every looking at the final product with a critical eye toward functional use as well as appearance. It is a shame that this type of detail is lacking in what could be an elegant space. Finally, to illustrate the "architect designed this" scenario, there is not a single item on any wall surface to relieve the stark empty spaces....no art, no interesting wallcoverings, no color and no relief to the barren look. There is an adjustable recessed light at the end of the room that was obviously meant to light an art piece, but it just shines bleakly against a blank painted wall. The very beautiful fabric of the draperies is diminished by the over-long "puddles" of fabric on the floor; meant to look extravagant and chic, but they just look like someone mis-measured ! And worst of all, the tile edge at the transition of carpet (from the bath area) is not a bull-nose or softened detail and is very sharp! In addition to bruising and cutting, this sharp tile edge is also a trip hazard. This, among other items above, may result in injuries that could cause liability issues for the hotel. A few careful adjustments and additions would successfully correct all these problems (at little cost) resulting in a space that is as impressive and comfortable as it was originally envisioned. D. Gordon P. Perry & P. Interior Design Inc Raleigh, North Carolina USA

The hotel should add a shaded area.

We had a brief stay as a result of a flight cancellation on Copa Airlines. The Sofitel staff were experienced with this type of situation and were attentive to our needs.

Just stayed there for 1 night as I got married in Montevideo and it was a great option for us

The most difficult issue when running a luxury hotel is not to say bonjour but to meet all requirements from guests and that is where Luciano Fontana and team make the difference

The hotel is beautiful, the staff are warm and attentive, the room was spacious and clean and had excellent views of the beach.

Excellent location in Carrasco, minutes away from the airport, with the unlimited Rambla and the beach right across the street! Ideal for early morning runners. And at decent distance from the different business centers.

really nice staff, from the desk/concierge till restaurant.... all staff members are fantastic... quality of the food and drinks are outstanding... nice Hotel area! needs improvement on cleaning services...

We enjoyed breakfast dining and use of extensive pool, exercise and spa facilities at the hotel. We were also happy with easy access to excellent restaurants nearby, and used taxis to tour the old city, parks, museums and the waterfront market.

The Front of House Staff were exceptional on an international standard. Each one I dealt with.I was particularly impressed with the local greeting from my home country on arrival by the young man, and his colleague the female with brown hair,They were a welcome pleasure after travelling.They really did make the stay worth it, unfortunately other than them, there were a few areas that did not live up to that same service.SO SPA:Advertise deep tissue massage however had no staff well we were there could do a deep tissue massage, instead of advising us they proceeded to give us relaxation massages. I gave the benefit of the doubt until my friend came out complaining the same.The temperature of the Wet Room Sauna is far cooler than it should be.The temperature of the pool inside the hotel is only slightly to cool.The outdoor furniture fittings through out the hotel need maintenance, every single outdoor chair or lounger I used was broken in some way over the whole stay.The room service food was far from desirable, after ordering once we decided not to do room service again.The restaurant 1921 we only dined in for breakfast. There is nothing wrong with it. But probably for the cost in USD it lacks what many 3-4 stars have for a lower price, of having a chef make omelettes and eggs any style etc.We did not try 1921 for dinner. After our room service experience and “decent” breakfast experience, we decided the prices were unlikely to be worth the value of the food. In saying this we simply don’t know as did not dine.Instead we went to a restaurant 2 min walk down the road called “Garcia” and enjoyed the Baby Garcia Steak three nights in a row. Phenomenal! The atmosphere and meals definitely worth walking down the road for.The city is a good 20 mins away and we realised after the second day that where we should have been was Punta del Este, in saying that we were seeking sun and beach, as ppposed to historic and heritage.The Sofitel building itself is absolutely beautiful, and almost looks like the back drop of a movie set. The hotel upgraded me to suite 408, as part of having a high tier membership with Accor. The view in this suite was stunning of both the sunset and ocean/beach.The casino provided great entertainment as was open until 6am which meant with jet lag we had something to do!We found it tastier eating downstairs in the casino than the hotel itself.The reception staff avoided me being upset about anything serious.

A dream hotel with amazing architecture and atmosphere. Restored accurately. Very kind service. Restaurant with great sensations. Privileged location a a noble neighborhood, facing the sea.Highly recommendable.