Sofitel Montevideo Casino Carrasco and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 1,041 reviews

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Rbla Republica de Mexico 6451, 11500 MONTEVIDEO, Uruguay

Description

Hotel extras

  • 5 event spaces for up to 250 people

  • Year-round heated indoor and outdoor swimming pool

  • Exclusive spa, beauty salons, massage rooms and saunas

  • Exclusive bar with modern décor and beach view

  • Restaurant featuring unique, sustainable and organic culinary creations

Our accommodation(s)

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Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

GPS:-34.890555, -56.055278

Telephone
Fax +598 2601 9127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,041 reviews

Customer review rating 4.0/5

Laureen A. K. Business - Confirmed reviews ALL

Beautiful hotel, great front desk staff and restaurant staff. Excellent location. Our room was not very good, but the management offered us another room, but we declined since we were already unpacked and settled in--so that was our choice. No air conditioning or heat; the system was not working so the room became stuffy and we had to open the window. The bathroom smelled very bad, like fumes were coming up from the vent in the floor. Housekeeping forgot to clean our room one day, and we needed towels for an event we were attending that night; the towels arrived late. But again, we did not complain because everything else was good. The set up of the room was odd; the sink area--no place to put toiletries at all, except in the sink! And no hooks anywhere except where you can hang one bathrobe. We had swim suits to dry, and towels we wanted to dry but there are no hooks. Odd! Room M7. The food in the restaurant was A++++excellent!! And the manager gave us a free lunch because of any inconvenience, so we really appreciated that. Overall I would stay again, because it was a positive experience. Just some bad luck with the room AC/heating and strange set up.

Dear Laureen A. K., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.5/5

Moussa W. B. Business - Confirmed reviews ALL

I chose Sofitel Montevideo with high expectations because I have previously stayed at Sofitel properties in Sydney and Munich, where I had excellent experiences. Unfortunately, this stay did not meet the standards I have come to expect from the Sofitel brand. My first disappointment was the breakfast. There was a large selection of pastries and sweet items, but very little that felt unique or premium. The savory options consisted mainly of cold cuts, cheese, eggs, and sausages. Coffee, tea, hot chocolate, yogurt, fruit, ham, cheese, eggs, and pastries are things you can find at many Ibis, Mercure, or Novotel hotels. I expected a much wider selection of hot dishes, some local specialties, or at least made-to-order options such as personalized omelets. During my stay, nothing like that was offered. The breakfast was not bad, but it simply did not feel like a Sofitel breakfast. Cleanliness was my second major concern. I have been involved with Airbnb for more than 15 years, so I naturally pay attention to details when entering a room. Very quickly, I noticed small plastic pieces on the carpet. Looking under the sofa, I found more plastic debris and candy remnants. Under the wardrobe, I found a small container of modeling clay that had clearly been left by a previous guest, as well as a bottle cap. Even outside my room, near the entrance door, there was a piece of candy left on the floor. Individually, these are small things. Together, however, they create the impression that the room was not thoroughly cleaned before my arrival. It did not even look as if a proper vacuuming had been done. When a guest sees such obvious debris left behind, it naturally raises questions about the overall cleaning standards. If these visible areas were overlooked, it becomes difficult not to wonder what attention was given to other aspects of room preparation. The same issue was visible in the breakfast area. The mirrored surfaces around the central buffet display were covered with fingerprints, stains, and marks. They did not appear to have been properly cleaned for quite some time. These were highly visible surfaces in a public area, and their condition reinforced the impression that attention to detail was lacking throughout the property. I also stayed in a suite where one of the curtains could not fully close because it was blocked by part of the curtain mechanism. As a result, daylight entered the room early in the morning, affecting sleep quality. Another disappointment was the arrival experience. I arrived with four pieces of luggage and my six-year-old child. To reach the hotel interior, I had to pass through several doors. Despite seeing my situation, none of the staff members near the entrance offered assistance with the doors or luggage. At other Sofitel properties I have visited, staff members were proactive in welcoming guests and helping them upon arrival. Here, nobody offered any assistance, which felt more like the experience of a budget hotel than a luxury property. Would I stay again? Probably yes, because I am not a particularly demanding traveler and I enjoyed the location. However, I left feeling disappointed. The breakfast lacked anything memorable, the cleanliness standards did not meet five-star expectations, and the level of service fell short of what I have experienced at other Sofitel hotels. With better attention to detail, this property could provide a much stronger guest experience.

Dear Ms. B., Thank you very much for taking the time to share such a detailed review of your recent stay at Sofitel Montevideo. We particularly value feedback from guests such as yourself, who have extensive travel experience and are familiar with the Sofitel brand standards across different destinations. We are sincerely sorry to hear that your experience did not meet the expectations created by your previous stays at other Sofitel properties. Our goal is to deliver a memorable experience at every stage of our guests’ journey, and it is disappointing to know that several aspects of your visit left you feeling let down. We have carefully noted your observations regarding the cleanliness of both your suite and the public areas. The issues you described do not reflect the standards we strive to maintain, and your comments have already been shared with our Housekeeping and Quality teams so that we may review our procedures and reinforce our inspection processes. We also regret the inconvenience caused by the curtain issue in your suite, as well as the lack of assistance upon your arrival. Personalized service, anticipation of our guests’ needs, and attention to every detail are fundamental elements of the Sofitel experience, and we are sorry that we did not meet your expectations during these important moments of your stay. With regard to breakfast, we truly appreciate your feedback. We are constantly looking for opportunities to enhance our guest experience, and it would be extremely valuable for us to learn more about the specific offerings, products, or experiences you believe would elevate our breakfast selection and make it feel more aligned with what you expect from a Sofitel property. Your perspective would be greatly appreciated by our team. We are grateful that, despite the concerns you have shared, you highlighted our location and would consider returning in the future. It would be a genuine pleasure to have the opportunity to regain your confidence. Should you decide to visit us again, I would like to personally invite you to contact me prior to your arrival. I would be delighted to arrange a complimentary room category upgrade, subject to availability, and to personally welcome you to the hotel to ensure that your next stay truly reflects the level of excellence, service, and attention to detail that we are committed to providing to each and every guest. Kind regards,

Customer review rating 4.0/5

Bonnie L. B. Friends - Confirmed reviews ALL

Great spot to stay beautifully decorated and good service. My only disappointment was the food at the bar and dinner time in the dining room.P

Dear Bonnie L. B., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Jean M. R. B. Business - Confirmed reviews ALL

Fantastic upgrade.

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Montevideo Casino Carrasco and Spa. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Customer review rating 4.5/5

William J. M. Solo - Confirmed reviews ALL

The Sofitel Spa & Casino, on La Rambla of Montevideo, Uruguay in Historic & present dau thrieving Carrasco, we’ll recognize the possibilities for hospitality & connection & excellence inherent in each moment & moment to moment rises to the occasion. Curated each moment exquisitely.

Dear William J. M., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 277 reviews 9/10 Location
  • 516 reviews 5.3/10 Room
  • 683 reviews 8/10 Service
  • 14 reviews 2.9/10 WiFi
  • 294 reviews 8/10 Amenities
  • 228 reviews 8.3/10 Vibe
  • 200 reviews 7.8/10 Breakfast
  • 179 reviews 5.6/10 Comfort

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