Mercure Makassar Nexa Pettarani 4 stars

Customer review rating (ALL Rating) 4.7/5 860 reviews

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Description

Hotel extras

  • Features 174 elegantly designed rooms.

  • Close proximity to the famous Masjid Apung, Masjid Kubah 99 and iconic Losari Beach.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Ballroom ready to welcome 500 people.

Our accommodation(s)

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Hotel location

Mercure Makassar Nexa Pettarani

Jl A P Pettarani No 4, Gunung Sari, Rappocini
90222 MAKASSAR
Indonesia

GPS:-5.171376, 119.430229

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LOSARI

Losari restaurant serves a wide variety of famous local, Asian and Western cuisine. The restaurant and its cozy outdoor terrace, are open from breakfast to midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  860 reviews

Customer review rating 3.5/5

S. S. Business - Confirmed reviews ALL

Good location, good receptionis.. but things need to be improved breakfast quality and house keeping.

Warmest greetings from Mercure Makassar Nexa Pettarani Management. Thank you for taking the time to share your review. We are pleased to know that you appreciated our hotel’s location and the service provided by our reception team. We also sincerely thank you for your constructive feedback regarding the breakfast quality and housekeeping service. We apologize that your experience did not fully meet your expectations in these areas. Your comments have been noted and will be shared with the relevant departments for further review and improvement. We look forward to welcoming you back in the future with a better and more satisfying experience. Kind regards, Management

Customer review rating 2.0/5

Kusuma P. Families - Confirmed reviews ALL

Prolonge hotel check in, hotel room carpet were dusty, linens were not white clean, as there were stains and strands of hair. Bathroom water from bathtub was “black coffee”colour. In the morning, water from shower was also “black coffee” colour. I assumed the hotel is in shortage of hotel staffs. Housekeeping could not clean the room by hotel standards.

Dear Mrs. Kusuma p., Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joice BAKKER General Manager

Customer review rating 5.0/5

Andi T. /. M. Business - Confirmed reviews ALL

Last time I visited there was a small cockroach in the bathroom toilet

Dear Andi T. /. M., Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joice BAKKER General Manager

Customer review rating 1.0/5

Larasayuwedaning T. Business - Confirmed reviews ALL

I asked to pay them deposit meanwhile my friend from another room didnt asked to. Also they didnt check nor remind me before check out to return my deposit money. I have to call and hard complain for them process my money yet till now i still havent receive it yet. It quite disappointing experience. Since i use your service for a long time. Do better and please check your service quality.

Dear LarasAyuWedaning T., Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wahyu Nursekha Wijayanti General Manager

Customer review rating 3.5/5

Sitti F. Business - Confirmed reviews ALL

The restaurant must be clean

Dear Sitti F., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Nursekha Wijayanti General Manager

Other web-users rate our hotel

  • 72 reviews 8.8/10 Location
  • 627 reviews 8.5/10 Room
  • 702 reviews 9.4/10 Service
  • 14 reviews 4.1/10 WiFi
  • 481 reviews 7.8/10 Cleanliness
  • 117 reviews 7.9/10 Breakfast

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