Mercure Makassar Nexa Pettarani 4 stars

Customer review rating (ALL Rating) 4.7/5 555 reviews

Hotel extras

  • Features 174 elegantly designed rooms.

  • Close proximity to the famous Masjid Apung, Masjid Kubah 99 and iconic Losari Beach.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Ballroom ready to welcome 500 people.

ALLSAFE approved hotel

Hotel location

Mercure Makassar Nexa Pettarani

Jl A P Pettarani No 4, Gunung Sari, Rappocini
90222 MAKASSAR
Indonesia

GPS:-5.171376, 119.430229

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LOSARI

Losari restaurant serves a wide variety of famous local, Asian and Western cuisine. The restaurant and its cozy outdoor terrace, are open from breakfast to midnight.

Our accommodation(s)

Each room features comfortable beds with a modern touch, locally inspired interior, stylish amenities, high speed internet, cozy working space, 42" LED TV and safe deposit box for a great staying experience.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  555 reviews

TripAdvisor Rating  5.0/5  378 reviews

Horrible to avoid absolutely

TripAdvisor rating 1.0/5

Ronan G TripAdvisor review

This is the dirtiest hotel I have ever seen in my life. The floor was dirty, with many hairs. The sheets were stained, the sofa was so dirty that I didn't even dare to sit on it. They have a wine list in the restaurant with completely stupid prices and of course the most affordable wines (sic!) were not available. At check out I thought about the dirtiness of the room, the receptionist didn't care. This hotel does not deserve to use the Mercure brand. Run away, do not go to this hotel !!!

Dear Mr. Ronan G, Thank you for choosing Mercure Makassar Nexa Pettarani as your place to stay during your trip in Makassar. We are saddened to read about your stay experience with us. Please accept our humble apologies for the inconvenience caused and the poor experience. As this is not the level of service that we expect from our colleagues, we have shared this with the respective teams for their review and improvement. We appreciate the time taken to share this with us as as this can only help us improve our service and improve the way we host future celebrations. Once again, thank you for taking the time to share your experience with us. Kind regards, Muhammad Aras Rahman Room Division Manager

Great property, good value for money.

Customer review rating 2.5/5

Oma B. Solo - Confirmed reviews ALL

It was very bad. The property is very good, well maintained and tastefully decorated. I appreciated the upgrade to junior suite. But, breakfast was a disaster. Inexplicably, the hotel management decided to rent the breakfast room for a private function and served breakfast in the lobby. This is one of the poorest hotel managerial decisions ever made. Staff was stressed, the lobby reeked of the smell of food, there were not enough chairs, the quality of breakfast was substandard. The reputation of Mercure destroyed over one breakast. You should take measures so this never happens again.

Dear Mr. Omar B., Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Wiwied Nursekha General Manager

Good Building

Customer review rating 5.0/5

Ahmad Friends - Confirmed reviews ALL

Very isntagramable

Dear IRKAWATY M., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wiwied Nurseka General Manager

Good service ever

Customer review rating 5.0/5

J. Families - Confirmed reviews ALL

good service, good experience, good check in and good check out. Good AC

Dear Mr, J., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wiwied Nurseka General Manager

Good Location

Customer review rating 5.0/5

Amrullah Friends - Confirmed reviews ALL

Quick check in, & fast respon

Dear Mr. Amrullah Y., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wiwied Nurseka General Manager

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Other web-users rate our hotel

  • 69 reviews 8.3/10 Location
  • 355 reviews 8.6/10 Room
  • 452 reviews 9.2/10 Service
  • 15 reviews 5.6/10 WiFi
  • 241 reviews 8.6/10 Cleanliness
  • 102 reviews 8.9/10 Vibe
  • 83 reviews 7.8/10 Breakfast

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