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Mercure Makassar Nexa Pettarani 4 stars

Customer review rating (ALL Rating) 4.7/5 605 reviews

ALLSAFE approved hotel

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Mercure Makassar Nexa Pettarani
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+ 21 Services

Hotel extras

  • Features 174 elegantly designed rooms.

  • Close proximity to the famous Masjid Apung, Masjid Kubah 99 and iconic Losari Beach.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Ballroom ready to welcome 500 people.

Hotel location

Mercure Makassar Nexa Pettarani

Jl A P Pettarani No 4
Gunung Sari
Rappocini
90222 makassar
indonesia

Tel: +624113605000

Fax: (+62)411/3605001

Check-in from 14h00

Check out up to 12h00

  • By plane

    SULTAN HASANUDDIN At 22km / 13.67 miles

GPS:-5.171376, 119.430229

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LOSARI

Losari restaurant serves a wide variety of famous local, Asian and Western cuisine. The restaurant and its cozy outdoor terrace, are open from breakfast to midnight.

Our accommodation(s)

Each room features comfortable beds with a modern touch, locally inspired interior, stylish amenities, high speed internet, cozy working space, 42" LED TV and safe deposit box for a great staying experience.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 519 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Mercure Makassar Nexa Pettarani

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

605 reviews

TripAdvisor Rating 5.0/5

209 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice stay

Customer review rating 4.5/5

Sl Business - 11/01/2022 Confirmed reviews ALL

Clean room, check in no room available, was upgraded.

Dear Mrs. T., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tussi Iswandani General Manager

Great stay, except for one upsetting incident

Customer review rating 3.5/5

Aswin Families - 07/01/2022 Confirmed reviews ALL

My mother was accused of lying by the staff when she went to the restaurant to have her breakfast because their records indicted that someone else had already claimed the breakfast buffet. We have not had our breakfast, so this is due to a stranger pretending to be from our room to get free meal. This happened in the morning of 1st Jan. This is upsetting because: 1) the hotel does not do any proper checks, 2) If they do not do any checking, is the hotel secure? Can strangers just walk into the hotel willy-nilly? 3) the staff readily jumped to the conclusion that my mother was lying without even checking anything; not even something as simple as asking my mother to show her guest card to prove that she is a guest Which is a shame because other than this disappointing episode, the rest of the stay have been satisfactory.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry that you experience an unhappy moment, we convey this matter to the related department. surely this will be our lesson learn that you and another guest would not experience the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tussi Iswandani General Manager

Location is excellent with nice friendly staff

Customer review rating 4.5/5

Dns Business - 04/12/2021 Confirmed reviews ALL

The room design was very nice and comfy

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager

Best location n good stay

TripAdvisor rating 5.0/5

ferry2402 Business - 29/11/2021 TripAdvisor review

Easy n fast access from hasanuddin airport thru fly over n highway. Cozy ambience felt since entering the lobby area accompanied by friendly staff. Check in process simple n smooth. Room n bed are so comfy. Varies menu available for breakfast with tasty food

Dear Mr. Ferry2402, Thank you for having your times on reviewing our hotel, it is very much appreciated. We are glad to hear that you were enjoyed your stay in our hotel, we wish to see and welcoming you again in the future with more enjoyable experience. Sincerely yours, Rury Mashuri (Mr.) General Manager
Customer review rating 5.0/5

Maiki Business - 25/11/2021 Confirmed reviews ALL

STRATEGIC LOCATION

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager
Customer review rating 5.0/5

Maryam M. Solo - 02/10/2021 Confirmed reviews ALL

Nice

Dear Mrs. Maryam M. Hasan, We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rury Mashuri General Manager

Tottally HEARTIST and genuine service!

TripAdvisor rating 5.0/5

andidanilridwan 14/01/2021 TripAdvisor review

I booked the hotel on 8 January 2021 only for a night. I arrived in Makassar city after 12 hours long drive from Luwu utara, and it was so exhausted. FATIN the receptionist who helped me to check in, was extremely awesome I asked if it would be possible to check in earlier and she explained there is additional charge for early check in. But I am sure that the hotel was not fully booked so I asked for help if I do it early as I am one of the ACCOR Loyalty member. She recognized it and politely explain to me that there’s a room available with 2 single bed. I accepted it and that’s ok because all I needed just sleep. I went to the room and I saw the team has prepared the amenity and welcome note for me it was so clever and so hospitable. Also, Thanks to IKRAM who I believe the room attendant who I found in the floor and being so helpful to me and gave me couple of shaving kit and soaps. The only thing I’d like to share for HOUSEKEEPING team that the room is a bit moldy and the body fat was stained the wall in the bathroom. I hope that in the future they could’ve cleaned more as it was bit brown underneath the wall in the standing shower. Over all it was amazing stay and everybody I have encountered during my stay was helpful and nice. I would definitely recommended this new hotel to people out there! Thank you!

Dear Pak Andi Danil Ridwan, Thank you for having your time on reviewing our hotel. It such a compliment receiving pleasant reviews from our loyal member. I will share this happy moment with the teams, especially Fatin and might be Iswal (not Ikram) who served you with their heart. We noted all the matters in the room and bathroom, we made some progress on it. Thanks again for your loyalty, we are expecting to welcoming you again. Sincerelly Yours, Rury MASHURI (Mr.) General Manager

Clean & Comfort

TripAdvisor rating 5.0/5

jefriputra 22/11/2020 TripAdvisor review

We are very enjoy with the Mercure hotel, all we can get in this hotel, the location near from anywhere, the service excellent, the room and the hotel area very clean and comfort. All facility excellent and very recomended to stay here.

Dear Jefriputra, Thank you for choosing to stay in our hotel, we are glad knowing that you were enjoyed your stay. Your feedback is very helpful and I am sure this will become a good motivation for our team's member to always deliver our best services. Thanks again and we are expecting to welcoming you back here. Sincerely, Rury Mashuri (Mr.) General Manager

Great Staycation!

TripAdvisor rating 5.0/5

ashjuniardi 09/11/2020 TripAdvisor review

Living in Mercure Makassar sent one of the great hospitality in Town, Asrul as the reservation agent helps me well in term of making the reservation truly smootly, neither to Yosua in Reception really good in taking care of my check-in process nor Febby in Restaurant superb great in taking care all of my Beverages (she noted very well to what I need in term of Less Sugar and Ice for my special Watermelon Juice). Hopefully to see you guys in the next occasion!

Dear Ashjuniardi, Thank you for sharing your recent stay experience with us. We are happy to know that in overall you had an enjoyable stay, and feel our staff made an effort to serve and meet your requirements. I hope this good experience will make you come and stay with us again in the future. Once again thank you, and we are all looking forward to welcome you again. Sincerelly Yours, Rury MASHURI (Mr.) General Manager

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