Mercure Makassar Nexa Pettarani 4 stars

Customer review rating (ALL Rating) 4.7/5 889 reviews

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Mercure Makassar Nexa Pettarani - Image 1
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Jl A P Pettarani No 4, Gunung Sari, Rappocini, 90222 MAKASSAR, Indonesia

Description

Hotel extras

  • Features 174 elegantly designed rooms.

  • Close proximity to the famous Masjid Apung, Masjid Kubah 99 and iconic Losari Beach.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Ballroom ready to welcome 500 people.

Our accommodation(s)

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Hotel location

Mercure Makassar Nexa Pettarani

Jl A P Pettarani No 4, Gunung Sari, Rappocini
90222 MAKASSAR
Indonesia

GPS:-5.171376, 119.430229

Telephone
Fax +62 411 3605001

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LOSARI

Losari restaurant serves a wide variety of famous local, Asian and Western cuisine. The restaurant and its cozy outdoor terrace, are open from breakfast to midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  889 reviews

Customer review rating 3.5/5

Hal K. J. Solo - Confirmed reviews ALL

Internet issues, water leaks in the hallway caused unpleasant smell

Dear Hal K. J., Thank you for taking the time to tell us about your experience at the Mercure Makassar Nexa Pettarani. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wahyu Nursekha Wijayanti General Manager

Customer review rating 5.0/5

Sheilla Families - Confirmed reviews ALL

our stay in here was so good. the room is so clean, comfortable. The staffs were so nice. We love it

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management Mercure Makassar Nexa Pettarani

Customer review rating 3.5/5

Bayu R. S. Business - Confirmed reviews ALL

The hotel is located in a strategic area. During my stay, I requested to borrow eating utensils, but the response was quite slow (faster responsiveness is highly needed). I also noticed that the cleanliness of the toilet needs to be improved.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Mercure Makassar Nexa Pettarani

Customer review rating 5.0/5

Novita P. Couples - Confirmed reviews ALL

We had a wonderful stay at this hotel. The hotel is beautiful, and the deluxe room was spacious and comfortable making our stay very relaxing. A very pleasant surprise to receive a room upgrade despite my last-minute booking as an Accor Platinum member. The staff were extremely friendly and welcoming throughout our stay. The breakfast was also excellent, with a wide variety of delicious options to choose from. It was a lovely surprise to receive a fruit platter with out favorite fruits that weren’t offered at the buffet. A special thank you to Mrs. Rima at the reception for her warm hospitality and assistance, and Mr. Erik at the restaurant during breakfast, who made our dining experience even more memorable. Keep up the great work. Overall, we had a fantastic experience and would be back and definitely recommend this hotel. Thank you for making our stay so enjoyable!

Novita P. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Makassar Nexa Pettarani. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Wahyu Nursekha Wijayanti General Manager

Customer review rating 5.0/5

Irgi E. P. Families - Confirmed reviews ALL

unforgettable happy moment here, I was with my son, everyone is happy. the swimming pool and the facility is family friendly. and the most important is the location of the hotel was great.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wahyu Nursekha Wijayanti General Manager

Other web-users rate our hotel

  • 83 reviews 9/10 Location
  • 636 reviews 8.5/10 Room
  • 710 reviews 9.5/10 Service
  • 17 reviews 4/10 WiFi
  • 480 reviews 7.8/10 Cleanliness
  • 134 reviews 7/10 Comfort
  • 114 reviews 8.2/10 Breakfast

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