Mercure Makassar Nexa Pettarani 4 stars

Kepada Bapak Sinto yang terhormat, Terima kasih banyak atas ulasan positif Anda tentang pengalaman menginap di Hotel Mercure Makassar Nexa Pettarani! Kami senang mendengar bahwa Anda merasa puas dengan: - Pelayanan Mas Syaiful yang ramah dan membantu dalam proses pendaftaran member Accor - Penjelasan lengkap tentang benefit menjadi member Accor yang membuat Anda tertarik - Fasilitas hotel yang sangat bagus dan lengkap Kami sangat menghargai pujian Anda tentang pelayanan Mas Syaiful dan berharap dapat menyambut Anda kembali di masa depan. Terima kasih atas kepercayaan Anda menjadi member Accor dan kami berharap Anda akan sering mengunjungi kami! Salam hormat, Wahyu Nursekha Wijayanti General Manager

Dear Mr. Sasikumar R.,, We are deeply grateful for your wonderful review and for taking the time to share your exceptional experience at Mercure Makassar Nexa Pettarani. It was an absolute pleasure to have you stay with us, and we\'re thrilled that you felt so warmly welcomed and cared for throughout your visit and we\'re so glad you enjoyed the seamless service we provided. We\'re delighted to hear that our hotel\'s cleanliness, comfort, and welcoming atmosphere met your expectations. Our entire team strives to create a warm and inviting atmosphere, and we\'re thrilled you noticed the care and attention that goes into every detail. Your kind words about our staff\'s courtesy, helpfulness, and professionalism mean a great deal to us, and we\'ll be sure to pass on your appreciation to the team. We would be honored to welcome you back to Mercure Makassar Nexa Pettarani in the future. Please don\'t hesitate to reach out to us if you have any questions or need further assistance. We look forward to serving you again and providing you with another exceptional experience. Thank you once again for your review and for choosing Mercure Makassar Nexa Pettarani. We wish you all the best and hope to see you again soon. Best Regards, Wiwied Nursekha Wijayanti General Manager

Dear Mrs. Vie V., Thank you for taking the time to share your feedback about your recent stay at Mercure Makassar Nexa Pettarani. We\\'re delighted to hear that you enjoyed our hotel\\'s facilities, such as the hot water and air conditioning, and appreciated the friendly and helpful nature of our receptionists and restaurant staff. We also appreciate your kind words about the hand soap in the bathroom. However, we acknowledge that there are areas where we can improve. We\\'ll make sure to provide additional training to our housekeeping staff to ensure that rooms are cleaned to the highest standards. We\\'ll also consider upgrading our tissues to a higher quality and increasing the variety of our breakfast options. Furthermore, we\\'ll look into refreshing our linens and towels to ensure they meet your expectations. Thank you for your constructive feedback. We\\'re committed to continually improving our service and facilities to ensure that our guests have a wonderful stay with us. We hope to welcome you back to Mercure Makassar Nexa Pettarani soon. Warm regards, Wahyu Nursekha Wijayanti General Manager

Dear Mr. K., Sorry to hear that you experienced issues with the cleanliness of the bed at our hotel. We apologize for the inconvenience and will immediately review and enhance our cleaning standards to ensure all facilities are clean and comfortable for our guests. If you have more information about this issue, please contact us directly. We hope to rectify this and welcome you back in the future. Best regards, Wahyu Nursekha Wijayanti General Manager

Dear Andrew J, Thank you for sharing your feedback with us. We apologize if you felt unwelcome or uncomfortable during your stay at Hotel Mercure Makassar Nexa Pettarani. We take your concerns about the behavior of some of our staff very seriously and will conduct an internal investigation to understand what happened and take necessary actions to ensure all our guests feel valued and respected. We appreciate the good work of our apprentice housekeeper and apologize for the dry cakes and pastries. We will review our staff's interaction with guests and provide additional training on professionalism and hospitality. We hope to have the opportunity to serve you better in the future and welcome you back to Hotel Mercure Makassar Nexa Pettarani. Warm regards, Wahyu Nursekha Wijayanti General Manager