Mercure Makassar Nexa Pettarani 4 stars

Customer review rating (ALL Rating) 4.7/5 929 reviews

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Description

Hotel extras

  • Features 174 elegantly designed rooms.

  • Close proximity to the famous Masjid Apung, Masjid Kubah 99 and iconic Losari Beach.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Ballroom ready to welcome 500 people.

Our accommodation(s)

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Hotel location

Mercure Makassar Nexa Pettarani

Jl A P Pettarani No 4, Gunung Sari, Rappocini
90222 MAKASSAR
Indonesia

GPS:-5.171376, 119.430229

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LOSARI

Losari restaurant serves a wide variety of famous local, Asian and Western cuisine. The restaurant and its cozy outdoor terrace, are open from breakfast to midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  929 reviews

TripAdvisor Rating  4.9/5  1,370 reviews

Suitable for high mobility activities

TripAdvisor rating 5.0/5

Ditha T TripAdvisor review

Very strategic location & friendly staff. I even got free room upgrade to Jr Suite with the best view, proper ammenities, just the pillow cases felt aged & need renewal, that’s the only thing to improve.

Kepada dithat2022 yang terhormat, Thank you for your positive review about Mercure Makassar Nexa Pettarani! We're delighted to hear that you found our hotel suitable for your high mobility activities and that you appreciated the strategic location and friendly staff. We're also pleased to hear that you enjoyed your stay in the Jr Suite with the best view and proper amenities. We strive to provide the best service and ensure that our guests feel comfortable and satisfied during their stay. We appreciate your suggestion about renewing the pillow cases, which we will address promptly. Thank you again for your appreciation, and we hope to welcome you back to Mercure Makassar Nexa Pettarani! Best regards, Wahyu Nursekha Wijayanti General Manager

Customer review rating 4.5/5

Toufik G. Business - Confirmed reviews ALL

I had a pleasant stay at this hotel. The location is excellent — very close to the Telkom office, which made my business trip much easier. There are also plenty of food options around the hotel, so finding something to eat is never a problem, whether during the day or at night. From the airport, the access is very convenient as well. You simply take the flyover and exit at the end of Pettarani, and the hotel is easy to reach from there. Overall, it’s a comfortable and strategic place to stay, especially for those who travel for work.

Customer review rating 4.5/5

Irwan S. Business - Confirmed reviews ALL

overall good

Dear Irwan S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our staff and had a good experience overall. We look forward to welcoming you back in the future. Ahmad DIMYATI Assistant Front Office Manager

Customer review rating 2.5/5

Ribka M. Couples - Confirmed reviews ALL

the hotel is not match my standard. when i check in there's party downstairs and last till 10.30 PM and it was super loud i can't rest. they don't provide towels on the bathroom, i need to call & ask. the color of the mat even more white than the color of the towel 😅 the room is dusty, i dont think they clean it very well. when i call for a plate & spoon they deliver it 45 mins after i call and need to call 3 times to the restaurant. the water from the dispenser also taste weird, like its been there for a long time. the wifi is very slow though i log in as a member.

Dear valued guest, We are deeply sorry to hear that your recent stay at Mercure Makassar Nexa Pettarani did not meet your expectations. We apologize for the inconvenience caused by the noise disturbance, lack of towels, dusty room, slow service, and poor water quality. Please accept our sincerest apologies for these shortcomings. We take your feedback very seriously and will take immediate action to address these issues. We are committed to providing exceptional service and ensuring that our guests have a comfortable and enjoyable stay with us. Thank you for bringing these matters to our attention, and we hope you will give us the opportunity to welcome you back in the future. Sincerely, Wahyu Nursekha Wijayanti General Manager

Customer review rating 0.5/5

Yann P. Business - Confirmed reviews ALL

Besides the fact that the staff is not very responsive, I suspect that my sheets were not changed before my arrival.

Dear our beloved guest, I apologize for the discomfort you've experienced during your stay with us. We take cleanliness and staff responsiveness very seriously, and we're deeply sorry that our standards weren't met in your case. Regarding your concern about the sheets, I assure you that we will investigate this matter thoroughly and take immediate action to rectify the situation. Please be assured that housekeeping protocols will be reviewed and reinforced with our team to prevent such incidents in the future. As a gesture of apology, we'd like to offer you a complimentary upgrade or a discount on your next stay with us. We value your feedback and hope you'll give us another opportunity to serve you better. Please let us know how we can make things right. We appreciate your feedback and look forward to welcoming you back soon. Best regards, Wahyu Nursekha Wijayanti General Manager

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Other web-users rate our hotel

  • 79 reviews 8.9/10 Location
  • 618 reviews 8.2/10 Room
  • 714 reviews 9.4/10 Service
  • 18 reviews 6.2/10 WiFi
  • 483 reviews 7.3/10 Cleanliness
  • 128 reviews 6.2/10 Comfort
  • 99 reviews 7.5/10 Breakfast

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