Mercure Makassar Nexa Pettarani 4 stars

Customer review rating (ALL Rating) 4.7/5 678 reviews

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Description

Hotel extras

  • Features 174 elegantly designed rooms.

  • Close proximity to the famous Masjid Apung, Masjid Kubah 99 and iconic Losari Beach.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Steps away to Mall Panakkukang, Mall Nipah, Mall Ratu Indah, and Trans Studio Mall.

  • Ballroom ready to welcome 500 people.

Our accommodation(s)

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Hotel location

Mercure Makassar Nexa Pettarani

Jl A P Pettarani No 4, Gunung Sari, Rappocini
90222 MAKASSAR
Indonesia

GPS:-5.171376, 119.430229

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LOSARI

Losari restaurant serves a wide variety of famous local, Asian and Western cuisine. The restaurant and its cozy outdoor terrace, are open from breakfast to midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  678 reviews

TripAdvisor Rating  5.0/5  984 reviews

well located

Customer review rating 5.0/5

Friska Solo - Confirmed reviews ALL

it’s well located and such a nice experience to stay there. lovely ambiance.

Dear Friska Olivia M., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Nursekha Wijayanti General Manager

Could have been Better

Customer review rating 2.5/5

Fatimah Solo - Confirmed reviews ALL

The staff's English was very limited, which made communication difficult. Even though I speak Malay, it wasn't enough to get my basic needs met at the hotel. I had to request extra towels for my beach trip and soap for the bathroom. There was some confusion when I asked for soap - they kept saying it would be in the shower, but eventually they kindly delivered a press pump soap dispenser separately. The room service staff seemed unaware of the hotel's ongoing promotions. I had to show them a picture of the promotion displayed in the elevator before they understood what I was requesting, which was rather frustrating. On a positive note, the lobby offered a nice touch with complimentary drinks and traditional bolo for guests.

Dear Ms. Fatimah, Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you faced during your stay with us. This is certainly not reflective of the standards we strive to uphold at Mercure. I am deeply sorry to hear about the struggle to communicate with our team and the incomplete room amenities. We will be conducting a thorough investigation to understand what went wrong and to ensure that such incidents do not occur in the future. Your feedback is invaluable to us, and it will be used to improve our service delivery. Please accept my heartfelt apologies for the distress this situation has caused you. I hope you will give us another chance to provide you with the exceptional service that Mercure Makassar Nexa Pettarani is known for. Thank you once again for bringing this to our attention. Warm regards, Wahyu Nursekha Wijayanti General Manager

Nice hotel

Customer review rating 5.0/5

Rudi Families - Confirmed reviews ALL

Nice stay, breakfast ok, room was clean, helpful reception

Dear Mr. Rudi, We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Nursekha Wijayanti General Manager

Best hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Best hotel in Makassar, friendly front desk, clean room

Dear Mr. Xin J., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Nursekha Wijayanti General Manager

Friendly staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The front desk staff very friendly!

Dear Mr. Edwin M., We very much appreciate your comments regarding your stay at the Mercure Makassar Nexa Pettarani. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wahyu Nursekha Wijayanti General Manager

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Other web-users rate our hotel

  • 77 reviews 8.5/10 Location
  • 508 reviews 8.2/10 Room
  • 548 reviews 9.2/10 Service
  • 19 reviews 6.8/10 WiFi
  • 350 reviews 7.8/10 Cleanliness
  • 110 reviews 5.9/10 Comfort
  • 92 reviews 7.6/10 Breakfast
  • 6 reviews 2.7/10 Wellness Area

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