Novotel Makassar Grand Shayla 4 stars

Customer review rating (ALL Rating) 4.6/5 70 reviews

Jalan Charil Anwar N 28, South Sulawesi, 90115 MAKASSAR, Indonesia

Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

ALLSAFE approved hotel

Our accommodation(s)

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28, South Sulawesi
90115 MAKASSAR
Indonesia

GPS:-5.139171, 119.41429

Telephone +62 411 3619444

Fax +62 411 3624222

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SQUARE

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Take advantage of our Flight + Hotel offers

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  70 reviews

TripAdvisor Rating  4.5/5  1,583 reviews

Certificate of excellence 2022

Great staff, good location

TripAdvisor rating 5.0/5

geoffmark Couples - TripAdvisor review

My stay here was very enjoyable from checkin to checkout. All of the staff here a very friendly and always smiling making a great atmosphere. I have a jusniour suite which had a seperate bedroom, lounge area and huge bathroom and was well appointed with a mix of contemporary furniture and colours that all blended well. Breakfast was a buffet which had a good selection of hot and cold foods, was well presented and always looked fresh and inviting. Thank you Nur for taking care of my changing booking and it wsa lovely to meet you and your staff again. My choise of hotel when in Makassar.

Dear Mr. Geoffmark Thank you for choosing to stay at our hotel during your recent trip to Makassar. We very much appreciate your comments regarding your stay at the Novatel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. We will share your comments with our team espesially Ms. Nur and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe and Keep Health! Heartist Regards, Front Office Manager

Review

TripAdvisor rating 5.0/5

gadispajjoka1103 Families - TripAdvisor review

Nice view from the executive lounge, delicious breakfast, clean n neat room, good friendly hospitality from the front officer called Mr Agam, also all the waiter and waiters. Will back to this hotel in the future, for sure.

Dear Mrs Gadispajjoka1103, We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our best services, our food and overall experience with us that made your stay more memorable. Your kind review was very valuable for us, and we will share your comments with our team especially Mr Agam. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Front Office Manager

Staycation with my daughters

TripAdvisor rating 5.0/5

Nasriah N Families - TripAdvisor review

Hotel yg keren kamar yg bersih dipusat kota makassar pula with good nice hospitality... Especially to Ibu Rifka Baan as reservation executive who helped me for booking and followed all my request... Im so satisfied with this... Oh iya pernah September 2020 lalu aku nginep dikasih surprise birthday cake oleh pak duty manager saat itu pak Akbar and FB team... So happy and thankful.. Once again thank you so much Novotel Makassar Grand Shayla💙

Dear Ibu Nasriah N Terima kasih telah meluangkan waktu mengirimkan ulasan terbaik tentang pengalaman menginap di Novotel Makassar Grand Shayla. Kami sangat senang dan bersyukur bisa memberikan pelayanan terbaik bagi Ibu dan kamar yang kami siapkan sesuai dengan espektasi Ibu Ulasan dan rekomendasi Ibu sungguh sangat berharga bagi kami dan akan kami sampaikan ke tim khususnya Sdri Rifka dan Sdra Akbar. Kami yakin ulasan ini akan memberikan motivasi bagi seluruh tim agar kedepannya lebih baik lagi. Sekali lagi terima kasih dan kami berharap setiap kunjungan Ibu akan sama menyenangkannnya dengan kunjungan kali ini. Stay Safe and Keep Health.. Salam Hangat, Front Office Manager

Birthday staycation

TripAdvisor rating 5.0/5

dyaninurula Couples - TripAdvisor review

My first experience staycation in hotel was Novotel Makassar and at that time I was quickly falling in love. The room, the treatment also the food. Second then third, I even held my reunion with my friends here when Ramadhan. Now, I spend my special day in this hotel, my "first love", so grateful and memorable as well. Still love the ambiance, the staffs are so friendly, don't afraid for asking help, they even always say greeting and smile when they meet you. The breakfast? Don't ask, it's always fantastic as usual. Totally have no regret spend my time at Novotel Makassar. Thank you for the staffs who bring the cake, so touching and felt the warmth. Keep improving for the best and stay friendly till the end. Thank you for the great day ^^

Dear Ibu Dyaninurula, We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla and again we wish you have a very happy birthday. We are grateful for your genuine appreciation of our best services, our food and overall experience with us that made your stay and birthday more memorable. Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Front Office Manager

Cheating

TripAdvisor rating 1.0/5

juwithahamid Families - TripAdvisor review

I booked on the phone the day before I check in for 2 Queens bed in one rooms for 4 people as we are one family, I and husband confirmed again and again before check in and paid for the room. As soon as we entry the room the only bed we got were 2 single bed which what so ever it does not fit us at all, the guy at the counter is soo dumb cant you see 4 people? How can 4 people fit with 2 single bed? And in the email confirmation we got it is said the room fit for 4 people. How could you cheat sooo much? They said because mistaken they heard twin bed not quenn? Is this a joke? On top of that for their mistake they want me to pay for extra bed for the room that they suggested wow? I hope you refund my $ or I am gonne come again in 3 days. Shame on you Novotel Makassar

Dear Mrs Juwithahamid, Thank you for taking the time in sharing your experience during your recent visit to our hotel and please accept our sincere apologize due to your experience didn't meet your expectation. Your kind review was very valuable for us, however kindly be assured that your payment already canceled on the day and cardver (open card) transaction will automatically back into your account as soon as possible since we don't create any transaction or offline transaction yet. We most certainly appreciate the opportunity to recover your impressions of our hotel and are looking forward to welcoming you back for a flawless and memorable stay as it should have been. Warmest Regards, Front Office Manager

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Other web-users rate our hotel

  • 51 reviews 8.4/10 Location
  • 158 reviews 8.4/10 Room
  • 249 reviews 9/10 Service
  • 11 reviews 7.9/10 WiFi
  • 112 reviews 8.7/10 Food
  • 105 reviews 8.4/10 Cleanliness
  • 68 reviews 8.2/10 Breakfast

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