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Novotel Makassar Grand Shayla Hotel 4 stars

Customer review rating 4.3/5 2,621 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Makassar Grand Shayla
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+ 18 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28
South Sulawesi
90115
makassar
indonesia

Tel: +624113619444

Fax: (+62)411/3624222

Check-in from 14h00

Check out up to 12h00

  • By plane

    SULTAN HASANUDDIN At 25km / 15 miles

GPS :-5.139171, 119.41429

Our accommodation(s)

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

SUPERIOR - 1DB BED

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Views: Harbour view, Pool side, City View, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

SUPERIOR - 2SG BEDS

Accessible room
  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Views: City View, Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

DELUXE ROOM - 1 DB BED DLXNon contractual photo

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

DELUXE ROOM - 2 SG BEDS DLXNon contractual photo

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

EXECUTIVE - 1DB BED

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Views: City View, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

EXECUTIVE - 2SG BEDS

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Views: City View, Harbour view, Historic side view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe
Rooms

Our restaurants and bars

SQUARE

Type of cuisine: International

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 762 m²

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,621 reviews

tripadvisor

TripAdvisor Rating 4.5/5

957 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent service

Customer review rating 4.3/5

Mario S. Families - 07/01/2021 Confirmed reviews ALL

Rooms are clean and comfy, complete service (gym and pool), friendly staffs especially Ms. Alicia!

Dear Mr Mario S., We would like to thank you for taking the time in sharing your experience during your recent stay. We are grateful for your genuine appreciation of our service, cleanliness and overall our hotel facilities. And thank you for your kind appreciation of our team member Ms Alicia that have already connected with you as a response to your concern during your stay. Again thank you and we hope you will think of us again when you are planning your next stay, so please do not hesitate to contact us when you have the dates. Warmest regards, Front Office Manager

Very good services

TripAdvisor rating 4.5/5

LightPacker739939 Business - 05/11/2020 TripAdvisor review

Ms Arafah and Mr Bagas is friendly staff and very helpful. The pillow in my room was a bit too hard for sleep. Maybe u can check the pillow at Melia hotel makassar. But overall novotel grand shaula was the best hotel to stay. Thank you very much for the hospitality Best regards, Randy Baan

Dear Mr. Randy Baan, Thank you for choosing to stay at our hotel during your trip to Makassar and thanks for your loyalty. We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. We will share your comments with our team especially to Ms Arafah and Mr Bagas, and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However please accept our sincere apologize regarding your uncomfortable pillow and we will ensure to prepare more soft pillow for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe and Keep Health ! Heartist Regards, Front Office Manager

Good stay

Customer review rating 4.3/5

Dimas S. Business - 13/10/2020 Confirmed reviews ALL

Nice place, beautiful waitress

Dear Mr. Dimas S., Thank you for sharing your remarkable experience and it is gratifying to learn that you have had a pleasant experience during your stay with us. Your kind review definitely be shared to the all team and We’re happy to learn that you truly enjoyed your stay with us. It is our priority to maintain quality of service at all level. Again thank you for sharing your experience and we look forward to your upcoming visit. Sincerely Yours, Front Office Manager

Very Good Service hotel

Customer review rating 4.3/5

Ragil S. Business - 13/10/2020 Confirmed reviews ALL

Nice dan strategis hotel location in town

Dear CAPT Ragil S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive your positive feedback, and We are grateful for your genuine appreciation of our location and overall our services during your stay with us. We do hope to have the pleasure of welcoming you back again in the near future. Warmest regards, Front Office Manager

Bright and spacy design

Customer review rating 4.3/5

Adim Families - 01/10/2020 Confirmed reviews ALL

The staff was friendly, tasty breakfast, complete facilties

Dear Mr/ Mrs Ahmad Dimyati, We would like to thank you for taking the time in sharing your experience during your recent stay. We are grateful for your genuine appreciation of our service and our breakfast taste. It is our priority to maintain quality of service at all level. Again thank you for sharing your experience and we look forward to your upcoming visit. Sincerely, Front Office Manager

Best Experience

Customer review rating 4.3/5

Bayu P. Business - 28/09/2020 Confirmed reviews ALL

Good service

Dear Mr Bayu P., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. We will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe and Keep Health Pak.. Sincerely, Front Office Manager

Good stay

Customer review rating 4.3/5

Anonymous Solo - 24/09/2020 Confirmed reviews ALL

Good service and good protocol

Dear Mrs. Vidjerinalisa Handojo, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It was such a delight for us to read your comments and see that you enjoyed our overall services and our health protocol implementation that we called ALLSAFE. Our team worked very hard to ensure that our guests had a safe and stay experience and this is a great motivation for us. Everyone in Novotel Makassar look forward to welcoming you back for more memorable experiences. Thank you again for sharing your experience, stay safe and keep health ! Sincerely, Front Office Manager

strategis location

Customer review rating 4.3/5

Yuandha D. Business - 22/09/2020 Confirmed reviews ALL

All staff help full, cleanliness room in every floor is very good i got twice in 5th dan 7th and very satisfied with gym condition.

Dear CAPT Yuandha D., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive your positive feedback and We are grateful for your genuine appreciation of our services, gym facilities and our cleanliness. We will share your comments with our team, and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay safe and Keep health Capt.. Heartist Regards, Front Office Manager

All employees are humble

Customer review rating 4.3/5

Hj.siti N. N. Families - 21/09/2020 Confirmed reviews ALL

I feel so happy because i got surprised birthday cake when i was there... The hospitality of all employee was satisfied me... I love novotel makassar

Dear Hj St Nasriah N., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback, again we wish all the best and happy birthday Ibu. We will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe and Keep Health Ibu ... Sincerely, Front Office Manager

Generall is good

Customer review rating 4.3/5

Andriyanto A. Business - 12/09/2020 Confirmed reviews ALL

Generall is good Delivery time for cockpit crew laundry must be on time, wa are aline and can not yake a shower before receive laundry. More tidier, often doble ironing lines on trouser.

Dear CAPT Andriyanto A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. We will share your comments with our team especially Laundry Team to be reviewed and taking an appropriate action. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Warmest Regards, Front Office Manager

Good stay

Customer review rating 4.3/5

Anthony K. Business - 04/09/2020 Confirmed reviews ALL

Good and happy

Dear Mr. Anthony k., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Newly Stay

Customer review rating 4.3/5

Mass K. Business - 16/08/2020 Confirmed reviews ALL

Located in the city and easy to get there while there's a lot of any attraction and sightseeing sites around, you can go taste Makassar culinary.

Dear Mr. Fahmi Indraprana, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. We are so happy to read that you enjoyed your 24 hours stopover in Makassar and find our hotel a delight. Our hotel is indeed located in a city center of business district in Makassar, culinary place and Losari Beach as icon of Makassar City. Convince that these feedback also will encourage all team to maintain the level of service. Again thank you and everyone look forward to welcoming you back to our hotel. Stay Safe and Keep Health ! Warmly Regards, Front Office Manager

Very good hotel

Customer review rating 4.3/5

Anonymous Business - 15/08/2020 Confirmed reviews ALL

Good hygiëne rueles without exagerating too much. Alcaholic drinks available alltough not allowed to drink them in the public areas of the hotel. This is maybe a bit exagerated. Also in a muslim country people must understand that not everyone shares the same religion.

Dear Mr. J Geertse, Thank you for taking time off to share your kind feedback during your stay with us. We deeply apologize for the inconvenience caused to you in regard to the alcohol beverages. We will elevate you sharing concern to our Management for further attention. At the same time, we do appreciate your good review of our Hygiene Protocol implementation in our hotel, It is a motivation for all the team at Novotel Makassar to do it better day by day. Thank you again for sharing your experience, and we hope to welcome you back for another fantastic stay. Please stay safe and keep health. Warmly Regards, Front Office Manager

Comfort

Customer review rating 4.3/5

Alexander H. K. Business - 11/08/2020 Confirmed reviews ALL

The Hotel atmosphere made me comfort since first step into the lobby until I leaved the hotel. After long working hours, I need place to relax. The hotel has given everything that I need.

Dear CAPT Alexander Harry Krismadi, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback and known that you enjoyed our services overall during your stay with us. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Heartist Regards, Front Office Manager

Good service, clean room

Customer review rating 4.3/5

Dewinta A. Business - 11/04/2020 Confirmed reviews ALL

Its been while I don't stay in this hotel, but overall they have great service. But I remember one time, I got the room that the bathroom in the area of shower had the bad smell. But it was gone when I put the water running. Sorry for late respons the email because I rarely check my email

Dear Ms. Dewinta Andini, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve A. an encouragement to all of our staff A. we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be A. pleasant A. the previous one. Sincerely, Front Office Manager

good stay

Customer review rating 4.3/5

Muhammad A. Couples - 26/03/2020 Confirmed reviews ALL

Novotel Hotel is the best place with family that is highly recommended. so, cool anyway

Dear Mr. Muhammad A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Good location

Customer review rating 4.3/5

Andreas W. Business - 12/03/2020 Confirmed reviews ALL

Nice ambience, clean room, location is good, bed is nice, but the pillow is a bit hard i wish the hotel have a little softer pillow that would be nice. Breakfast is good, dinner was really tasty. Overall is good.

Dear Mr. Andreas W., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Strategic Location and Good Stay

Customer review rating 4.3/5

Beni I. Business - 11/03/2020 Confirmed reviews ALL

I did late check-in, but the staff was so friendly and responsive. Welcome drink was so good for accor member, i felt i was very special. My Executive Room was so comfort, spacious, and there was nothing to complaint. Breakfast was also good and full of variety. The egg station chef was little bit confused when i asked him to provide me with a poached egg. But overall, i was nice to stay in Novotel Makassar Grand Shayla. Thanks for all the teams.

Dear Mr. Beni I., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Good stay

Customer review rating 4.3/5

Syukriyah Business - 11/03/2020 Confirmed reviews ALL

Always satisfied with this hotel, not only the room...but also the food, thanq for providing an excellent service! Looking forward for another stay...

Dear dr. Syukriyah Sofyan, Sp.M, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Well located and very good stay

Customer review rating 4.3/5

Joce B. Business - 10/03/2020 Confirmed reviews ALL

Nicely located and easy reach to nearby places such as Losari Beach, souvenir shops etc

Dear Mr.Joce B. Rorong, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

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