Novotel Makassar Grand Shayla 4 stars

Customer review rating (ALL Rating) 4.7/5 37 reviews

Novotel Makassar Grand Shayla - Image 1
Novotel Makassar Grand Shayla - Image 2
Novotel Makassar Grand Shayla - Image 3
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Jalan Charil Anwar N 28, South Sulawesi, 90115 MAKASSAR, Indonesia

Description

Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

Our accommodation(s)

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28, South Sulawesi
90115 MAKASSAR
Indonesia

GPS:-5.139171, 119.41429

Telephone
Fax +62 411 3624222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

SQUARE

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  37 reviews

TripAdvisor Rating  4.8/5  2,600 reviews

AccorAllful, Novotel Makassar, It Failed.

TripAdvisor rating 1.0/5

robdubluu TripAdvisor review

From the other reviews, obviously standards are different in this part of the world. 3 days I will never get back. I am not sure what it is about Accor brands and me, but they just cannot get it right. The Novotel Makassar was my abode for 3 nights. I was recommended by a colleague, despite my better judgement booking into an Accor Allful Hotel. I was even convinced to pay for the “Executive” Room at double the price of a Standard Room. Clearly they are having a laugh. The Room was on the 12th floor, The “Executive” Floor. and yes, I had access to the “Executive” Lounge. I am mystified as to what benefits it offered. One of the staff told me the “Executive Room” was no different to any other room. The “King” bed was 2 single beds pushed together, which does my head in. The Safety Box did not work for the whole time, until finally on the last day they came and replaced the whole Safety Box. That’s right folks, they just picked up the unbolted box that did not work, and they replaced it with another unbolted box. So much for security. The wi-fi was a step back in time. It was such low-speed it would not even allow a lo-res You Tube video to download and play. On the last day, I had their IT guy come to have a look for me and he connected me to the Hotels management wi-fi network and it went well for an hour or so. Then crash. The wi-fi was useless in the Dining Room, it was useless in the “Executive” Lounge and it was useless in the “Executive” Room. The IT chap told me there was only 1 access points on the “Executive” Floor for 35 rooms. Accor Allful, you failed. it’s an “Executive” Floor folks, most likely the majority of Guests are Business people and they need good, fast, reliable wi-fi. It failed. Back to the so called “Executive” Lounge. It is the only Executive Lounge I know of in the world where it’s coffee or tea only. That’s it. Nothing else. They provided some hot food in the evening. Not sure why the bothered. If one wanted a cold drink, pay. A soft-drink. Pay extra, in the “Executive” Lounge for goodness sake. No happy hour and certainly no alcohol. This is an alcohol free city, like Saudia Arabia, except we aren’t told before we get there. The A-C worked very well, thank goodness for that. The bathroom was an OK size for 1 person with water that dribbles. No pressure here folks. I never received Housekeeping for the 3 days I was in. I baled up a cart in the corridor and asked for more room coffee. As for the breakfast, the restaurant was filthy, the food had mostly run-out when I went after 09.00. Nothing was replenished. I found some fresh tomato. And as I was about to eat, I noticed what I thought was mould. Yep, it was. I gave it to the waiter. He did nothing. Just looked at me with a blank, vacant stare and did nothing. Oh, except, look at his phone. Whilst the food buffet remained un-replenished, the majority of the staff were all staring down at their phones. I have been in 147 countries, and I can honestly say, the most chronic users of mobile phones in the world, from my experiences, are our Indonesian friends. While on duty, while working, walking along the streets, at airline check-in counters, gate attendants at Airports, Grab drivers, car drivers, bus drivers. No one is spared. Even when they are talking with their friends. Every man, woman, child has chronic mobile phone overuse. Back to the Novotel Makassar, an Accor Allful hotel, you failed this Guest on every level. It’s clearly a Hotel that needs new management. It’s poorly run, the staff are lethargic, the hotel is run-down. The little things, like the carpet on the floor on the “Executive” floor, ripped in certain places and patched together in an unsightly manner, the jug in the room with the lid that is broken, the safety box that didn’t work, the 2 single beds pushed together to make a King, the wi-fi speed. The lack of detail points to poor management. I started by saying I don’t get along with the Accor Allful brands. I don’t get them and they don’t get me. And they don’t care that they don’t get me. And for that matter, I don’t care either. Against my better judgement, I stayed at Novotel Makassar because a colleague recommended so, plus I thought I was getting a good rate. Of the 200+ hotels I have stayed in this year alone, and the over 300 nights this year alone, Novotel Makassar goes to the bottom of the Class of 2025. It failed.

Dear Mr. Robdublu Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Best Regards, Guest Relation Officer

Customer review rating 5.0/5

Ibas B. Business - Confirmed reviews ALL

Spacious room. Friendly staff. Good service

Dear Mr.Ibas B. Thank you for your rating review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best regards, Guest Relation Officer

what a great hospitality from Novotel

TripAdvisor rating 5.0/5

Road20305282494 TripAdvisor review

the moment we came in, kita disambut dengan ramah.. lobby nya luas dan looks faboulus.. smooth check in, kami hanya tidak dapat pnjelasan untuk akses executive lounge. but overall very good. kamar bersih, luas.. we enjoy the afternoon tea at the executive lounge, dan mba reka was very helpfull.. she explain everything. ohh tidak lupa dengan playground nya, anak saya sangat happy berada disini. definitely will coming back here.

Dear Mr/Mrs. Road20305282494 Thank you for your rating review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best regards, Guest Relation Officer

Executive loungenya nyaman

TripAdvisor rating 5.0/5

Camper15657722804 TripAdvisor review

During the stay, the facilities were comfortable and adequate, the staff were friendly, thank you for the service, Ms. Rifka.

Dear Mr/Mrs.Camper15657722804 We very much appreciate your comments regarding your stay at Novotel Makassar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Guest Relation Officer

Amazing staycation at Novotel Grand Shayla Makassar

TripAdvisor rating 5.0/5

pantouwjr Couples - TripAdvisor review

What an amazing experience with Novotel Makassar Grand Shayla for my family trip during my vacation this time, as usual no complaint at all regarding the facilities and room itself.. thanks for HK staff who make up our room, as we arrived we got some welcome drink and complimentary Dessert in the room. Would love to mention some staff who have an outstanding services, Ms. Reka and Yana from Front Office, Mr. Adhy & Bagas as Duty Mgr, Ms. Apryn as HK Mgr, Ms. Vina as Sales Mgr, Chef Mr. Subhan, Ms. Aika and the team from F&B for the great dinner. Last but not least for those who didn’t mention here, kindly accept our huge thanks! You guys deserved it! Will definitely back here next time!

Dear Mr.Pantouwjr, We very much appreciate your comments regarding your stay at Novotel Makassar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Guest Relation Officer

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Other web-users rate our hotel

  • 42 reviews 9.4/10 Location
  • 252 reviews 9/10 Room
  • 297 reviews 9.3/10 Service
  • 133 reviews 8.8/10 Cleanliness
  • 72 reviews 9/10 Breakfast
  • 55 reviews 8.7/10 Comfort
  • 14 reviews 9.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.