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Novotel Makassar Grand Shayla Hotel 4 stars

Customer review rating 4.3/5 2,586 reviews

Novotel Makassar Grand Shayla
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+ 18 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28
South Sulawesi
90115
makassar
indonesia

Tel: +624113619444

Fax: (+62)411/3624222

Check-in from 14h00

Check out up to 12h00

  • By plane

    SULTAN HASANUDDIN At 25km / 15 miles

GPS :-5.139171, 119.41429

Our accommodations

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

SUPERIOR - 1DB BED

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

SUPERIOR - 2SG BEDS

Accessible room
  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

DELUXE ROOM - 1 DB BED DLX

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

DELUXE ROOM - 2 SG BEDS DLX

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

EXECUTIVE - 1DB BED

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

EXECUTIVE - 2SG BEDS

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe
Rooms

Our restaurants and bars

SQUARE

Type of cuisine: International

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 500 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,586 reviews

tripadvisor

TripAdvisor Rating 4.5/5

924 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good service, clean room

Customer review rating 4.3/5

Dewinta A. Business - 11/04/2020 Confirmed reviews ALL

Its been while I don't stay in this hotel, but overall they have great service. But I remember one time, I got the room that the bathroom in the area of shower had the bad smell. But it was gone when I put the water running. Sorry for late respons the email because I rarely check my email

Dear Ms. Dewinta Andini, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve A. an encouragement to all of our staff A. we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be A. pleasant A. the previous one. Sincerely, Front Office Manager

good stay

Customer review rating 4.3/5

Muhammad A. Couples - 26/03/2020 Confirmed reviews ALL

Novotel Hotel is the best place with family that is highly recommended. so, cool anyway

Dear Mr. Muhammad A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Good location

Customer review rating 4.3/5

Andreas W. Business - 12/03/2020 Confirmed reviews ALL

Nice ambience, clean room, location is good, bed is nice, but the pillow is a bit hard i wish the hotel have a little softer pillow that would be nice. Breakfast is good, dinner was really tasty. Overall is good.

Dear Mr. Andreas W., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Strategic Location and Good Stay

Customer review rating 4.3/5

Beni I. Business - 11/03/2020 Confirmed reviews ALL

I did late check-in, but the staff was so friendly and responsive. Welcome drink was so good for accor member, i felt i was very special. My Executive Room was so comfort, spacious, and there was nothing to complaint. Breakfast was also good and full of variety. The egg station chef was little bit confused when i asked him to provide me with a poached egg. But overall, i was nice to stay in Novotel Makassar Grand Shayla. Thanks for all the teams.

Dear Mr. Beni I., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Good stay

Customer review rating 4.3/5

Syukriyah Business - 11/03/2020 Confirmed reviews ALL

Always satisfied with this hotel, not only the room...but also the food, thanq for providing an excellent service! Looking forward for another stay...

Dear dr. Syukriyah Sofyan, Sp.M, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Well located and very good stay

Customer review rating 4.3/5

Joce B. Business - 10/03/2020 Confirmed reviews ALL

Nicely located and easy reach to nearby places such as Losari Beach, souvenir shops etc

Dear Mr.Joce B. Rorong, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Good location in makassar

Customer review rating 4.3/5

Mohammad S. Couples - 10/03/2020 Confirmed reviews ALL

Politely crew/staff and good free parking.

Dear Mr. Mohammad S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

so good

Customer review rating 4.3/5

Puls Friends - 10/03/2020 Confirmed reviews ALL

fun. happy

Dear Ms. Putri Nur Saraswati M.Hum , We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Not a good response for Gold Accor member

Customer review rating 4.3/5

Ivon M. Business - 09/03/2020 Confirmed reviews ALL

I was waited for more than 30 mins for check in And when I was enter there no fruit for welcome me. At evening I was asked the manager or staff at FO ,why no fruit for me ? He replied only for specific guest only. And when I went out for gym , in sneak they put 1 small pan for me for 1 apple,1 orange 1 salak and 3 pcs of cookies . I don't like this kind of gesture to be honest.

Dear Ms. Ivon Elim Leo /VIP , Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We are sorry that your experience did not meet your expectations; please allow me on behalf of Novotel Makassar to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

I have a good stay since I arrived in Novotel

Customer review rating 4.3/5

Cory T. Business - 04/03/2020 Confirmed reviews ALL

I am satisfied! All employee was good and well serviced.

Dear Ms. Cory Tandirerung, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Good Stay

Customer review rating 4.3/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

Service Excellent

Dear Mr/s. Micke Setiyawati, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

It was okay but the room need some improvements

Customer review rating 4.3/5

Luthfi A. Business - 28/02/2020 Confirmed reviews ALL

It was okay but need some improvements. One thing i look forward is to have breakfast, i like the whole wheat bread and the guy at the egg counter, he always made the right half boiled egg for me. I know it aint something big but for me it matters when someone pay attention to what I asked for. Check out was always quick. The staff, not all were friendly, but most of them are. One thing though, local or foreigner, they should not treat them differently. They are the guests after all. The shuttle car from the hotel to the office (vice versa) was always on time.

Dear Ms. Luthfi A., Thank you for writing g review in our survey page. We are super thrilled when we know that you enjoyed our room and breakfast by our dedicated team were able to leave a warm and long lasting impression on you. Also allow us to apologize for the unpleasant experience you had about some of staff that did not offered same warm hospitality. We are sure this feedback is something to improve our service, We are all looking forward to seeing you again at Novotel Makassar Grand Shayla for another Magnifique experience with us. Sincerely yours, Front Office Manager
Customer review rating 4.3/5

Ag Business - 28/02/2020 Confirmed reviews ALL

Warm staff, delicious bfast

Dear Ms. Agnes Indra Putri, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Good stay

Customer review rating 4.3/5

Alexander C. Business - 25/02/2020 Confirmed reviews ALL

Overall it was good, my room clean and convi. and i hope every room clean and vacuum before new guest stay.

Dear CAPT Alexander C. , We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Room needs renovation

Customer review rating 4.3/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

Stayed in deluxe room. Check-in process took a long time. The carpet was soaked/mouldy from bathroom leakage, located next to bed Bathroom blinds was also broken. Had no time to request change to other room as my meeting schedule was packed until late. Have not tried other facilities.

Dear Ms. Winda Ekayanti, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Good stay

Customer review rating 4.3/5

Achmad Business - 23/02/2020 Confirmed reviews ALL

Confort room and roomy

Dear CAPT Achmad CM, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Very strategic

Customer review rating 4.3/5

Sri K. H. W. Families - 18/02/2020 Confirmed reviews ALL

I stayed 2 nights and had wonderful experience. The sofa bed in the room was exceptional and Novotel provided baby crip as well. The breakfast was superb. But, I had to Wait 30 minutes until my room ready. It needs to be improved!

Dear Ms. Sri Konsep Harum W. , MR. We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also please accept our sincerest apology regarding the unpleasant experience you had during check in process. An action has taken to prevent occure future issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Hommy

Customer review rating 4.3/5

Agira Business - 11/02/2020 Confirmed reviews ALL

Very warmfull personel... easy access location

Dear Mr. Agira Darma, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Good services

Customer review rating 4.3/5

Ferry T. Families - 05/02/2020 Confirmed reviews ALL

Warm n friendly hospitality since check in process and didn't stop until checking out

Dear Bpk. Ferry Tumbelaka, First of all we would like to thanks for your kind loyalty guest of Novotel and AccorHotels Group. Thank you for sharing your remarkable experience and it is gratifying to learn that you have had a pleasant experience during your stay with us. Your kind review will definitely be shared to the entire team and We’re happy to learn that you truly enjoyed your stay with us. It is our priority to maintain quality of service at all level. Again thank you Pak Ferry for sharing your experience and we look forward to your upcoming visit. Sincerely, Front Office Manager

Good stay

Customer review rating 4.3/5

Sih K. W. Business - 04/02/2020 Confirmed reviews ALL

Overall my stay is great

Dear Mr. Sih Keng W. We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback and found that you have a great stay with us. We will share your comments with our team and surely that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
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