Novotel Makassar Grand Shayla Hotel 4 stars

TripAdvisor rating 4.5/5 846 reviews
Novotel Makassar Grand Shayla
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+ 18 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28
South Sulawesi
90115
makassar
indonesia

Tel: +624113619444

Fax: (+62)411/3624222

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SULTAN HASANUDDIN At 25km / 15 miles

GPS :-5.139171, 119.41429

Our accommodations

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

SUPERIOR - 1DB BED

  • Max. number of persons: 3
  • Area: From 28
  • Views: Harbour view, Pool side, City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

SUPERIOR - 2SG BEDS

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side, Harbour view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

DELUXE ROOM - 1 DB BED DLX

  • Max. number of persons: 3
  • Area: From 32
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

DELUXE ROOM - 2 SG BEDS DLX

  • Max. number of persons: 3
  • Area: From 32
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

EXECUTIVE - 1DB BED

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

EXECUTIVE - 2SG BEDS

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side, Harbour view, Historic side view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

JUNIOR SUITE

  • Max. number of persons: 3
  • Area: From 60
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

BUSINESS SUITE

  • Max. number of persons: 3
  • Area: From 91
  • Views: City side, Harbour view, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

PRESIDENTIAL SUITE

  • Max. number of persons: 4
  • Area: From 204
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Apartment Suite

  • Max. number of persons: 4
  • Area: From 64
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

Our restaurants and bars

SQUARE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our bar is the place to unwind with its soothing, relaxing music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 500

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,443 reviews

tripadvisor

TripAdvisor Rating 4.5/5

846 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Overall very satisfied, reasonable price ..... will return on my next trip

Customer review rating 4.3/5

Robby H. W. Business - 01/12/2019 Confirmed reviews ALL

Hotel in a nice location, near city center but not in the crowed of the city. Nice building . Good service, nice interior atmosphere

Dear Mr. Robby Hermanto W., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Great spacious room

Customer review rating 4.3/5

Bila Business - 28/11/2019 Confirmed reviews ALL

I lovee love the spacious room. The room itself feels clean and luxurious. However, there are few notes I would like to mention: 1. For a room that big, the TV could be bigger (42"). One other chain hotel have started using smart TV, maybe you can, too ;) 2. The closet shower was leaking unless I turn the handle and close it, it was kind of a hassle. 3. The pool could be cleaner and I could hear sound of machine when I was inside the water.

Dear Mrs. Aisha S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. We're delighted to read that you enjoyed our spacious and comfy room and It is always a pleasure to receive positive feedback. I will share your comments with our team and follow up straightly to department related. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and product. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Front Office Manager
Customer review rating 4.3/5

Ahmad S. Business - 25/11/2019 Confirmed reviews ALL

Nice place with large room and strategic location

Dear Mr. Ahmad S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
Customer review rating 4.3/5

Settapong Business - 25/11/2019 Confirmed reviews ALL

Nice place, good service and good BF.

Dear Mr. Settapong S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Nice hotel in the heart of Makassar

Customer review rating 4.3/5

Yulia Families - 21/11/2019 Confirmed reviews ALL

The room and the bathroom are sparkling clean. I love that the hotel has sofa inside the room.

Dear Ms. Yulia d., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Satisfied

Customer review rating 4.3/5

Ria A. Families - 19/11/2019 Confirmed reviews ALL

Overall is very good, just the internet connection in my room didn't work well. I've tried to restart my phone several times but the connection remained down.

Dear Ms. Djuwairiah A., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience for our internet connection did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

excellent room and service, but better maintenance is needed

Customer review rating 4.3/5

Yudhy Business - 19/11/2019 Confirmed reviews ALL

I enjoy my time staying in novotel. But please check the shower it is shaking and does not look sturdy

Dear Mr. Yudhyanto w., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also please accept our apology regarding the defect of shower. An action has taken to fix the issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
Customer review rating 4.3/5

Thomas W. Business - 18/11/2019 Confirmed reviews ALL

Great staff

Dear Mr. Thomas James W., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Large room and delucious food

Customer review rating 4.3/5

Rahmat I. M. Business - 18/11/2019 Confirmed reviews ALL

The room is large and the food is delicious

Dear Mr. Rahmat Iman m., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Another stay novotel makassar

Customer review rating 4.3/5

Judhi H. Solo - 09/11/2019 Confirmed reviews ALL

Great pleasure to stay at novotel

Dear Mr. Judhi H., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Good experience

Customer review rating 4.3/5

Eko Business - 07/11/2019 Confirmed reviews ALL

Overall excellent

Dear Mr. Eko Fery n., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Very Nice Hotel

Customer review rating 4.3/5

Didi A. Business - 04/11/2019 Confirmed reviews ALL

Clean, nice, syariah, good services

Dear Mr. Didi A., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

The best hotel in Makassar

Customer review rating 4.3/5

Ari W. Business - 04/11/2019 Confirmed reviews ALL

Staying almost 7 nights at Novotel Grand Shayla Makassar was the best experience I have ever had, even though visiting the biggest city in the eastern part of Indonesia was a routine schedule for me. It offers to its guests the lovely, spacious, shiny, and clean rooms combining with a striking city view. The female reception staffs are friendly and helpful. Meanwhile, the male ones look like robots and soldiers in the battlegrounds. It should improve the breakfast in terms of food variety. I stopped coming for breakfast after founding in the third day, there were similar menus for the three-consecutive-days. However, generally, Novotel Grand Shayla Makassar is the best hotel in Makassar.

Dear Mr. Ari W., We appreciate the time you have taken to write review for Novotel Makassar Grand Shayla during your stay with us. It is a real pleasure that you are satisfied with your stay and loves our room and services from our female reception. Apologies with the services from our male reception and food variety that didn't meet your expectations and thank you for the suggestion. as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us. We are looking forward to welcoming you back in the near future. Best Regards, Front Office Manager

Overwhelming Stay

Customer review rating 4.3/5

Yunita S. Business - 26/10/2019 Confirmed reviews ALL

Large and clean room, delicious breakfast with lots of options, friendly staffs. Beyond my expectation. Superb!

Dear Mrs. Yusnita S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

comfy

Customer review rating 4.3/5

Hendra F. Business - 23/10/2019 Confirmed reviews ALL

everything was ok and will stay at Novotel Makassar in future

Dear Mr. Hendra F., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

So sooo

Customer review rating 4.3/5

Yuke Business - 22/10/2019 Confirmed reviews ALL

Good service but quite long respond asking for something like glass, forks, beers.

Dear Doctor Yuke Rustan, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, please accept our apologize regarding the slow respond for inquiry cutlaries, plate etc, we have taken noted your concern and rest assure an action has been taken for improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Comfortable and very good location

Customer review rating 4.3/5

Tony Business - 11/10/2019 Confirmed reviews ALL

I think Nice to stay at Novitel Makassar Grand Shayla, with comfortable quality of bed and nice room facility... also surprice with welcome fruit and peanut disco as delicious lokal snack... i love to stay

Dear Mr. Tony W., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Nothing impressive

Customer review rating 4.3/5

Th Business - 10/10/2019 Confirmed reviews ALL

Plus: breakfast variety, clean room, complete amenities, has praying mat is a plus, bed is comfortable. Minus: dinning service poor, lack of service management from waitress even for ala carte standard is very low i have to wait more than 1 hour just waiting for beef steak, order ready not FIFO, air con in the room is noisy even with minimum fan speed (1202), smells in bathroom drainage, long queue during check-in and nonone at next desk even they're empty, hotel rate is bit expensive with that kind service.

Dear Mr. Triari Hartasura, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience about dining services, waitress service, defect in the room also the unpleasant experience during registration did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Extremely satisfied

Customer review rating 4.3/5

Indri K. Families - 09/10/2019 Confirmed reviews ALL

Stayed at Novotel for 4 nights, had a really wonderful stay. Arrived with early flight from Jakarta and asked for early check-in, the front desk staff processed our request without hassle. The room was fresh n clean. I’m impressed by the hospitality of one of your pool attendance at the swimming pool area named Indra, he was very patience and genuinely nice in handling us.

Dear Ms. Indri Kurniati, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Enjoyable

Customer review rating 4.3/5

Niken Business - 09/10/2019 Confirmed reviews ALL

I only stayed for 2 nights. The 2 nights I was there was very enjoyable. I really could rest well after a tiring day. With helpful staff, delicious food, I was happy. And Novotel would definitely be my choice whenever I visit Makassar

Dear Ms. Niken, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager
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