Novotel Makassar Grand Shayla 4 stars

Customer review rating (ALL Rating) 4.5/5 62 reviews

Novotel Makassar Grand Shayla - Image 1
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Description

Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

Our accommodation(s)

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Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28, South Sulawesi
90115 MAKASSAR
Indonesia

GPS:-5.139171, 119.41429

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SQUARE

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  62 reviews

TripAdvisor Rating  5.0/5  2,101 reviews

Great hospitality ms.Meyy

TripAdvisor rating 5.0/5

Voyager43614670473 Solo travel - TripAdvisor review

Very great stay at Novotel Makassar. Handled by meisyia at lobby and breakfast. Wonderful stay. Ada kolam renang and gym at second floor. Breakfast ramai tapi terkendali. Penyamputan luar biasa dari team front office. Will be back next month insyaallah for some event

Dear Mr/Ms. Voyager43614670473, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Guest Experience Executive

Feels like home.

TripAdvisor rating 4.0/5

Connector26752944835 TripAdvisor review

Feels like home. Clean, comfortable, everything is good. The service is worth to give 5-star. Food is delicious. You should try this hotel. It just take 5 min to Losari and so close to every other good place. Feels like home. Clean, comfortable, everything is good. The service is worth to give 5-star. Food is delicious. You should try this hotel. It just take 5 min to Losari and so close to every other good place.

Dear Mr/Mrs. Connector26752944835, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Guest Experience Executive

Very good service

TripAdvisor rating 5.0/5

Pioneer28497456793 TripAdvisor review

Such a wonderful stay at Novotel Makassar, came to makassar for business and i will stay again in this hotel if i come to makassar. Friendly staff, comfort room, i love the lobby vibes, and love to talk with Ms. Vivi. It was a pleasant stay, thank you Novotel team.

Dear Mr/Mrs. Pioneer28497456793, We very much appreciate your comments regarding your stay at Novotel Makassar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Guest Experience Executive

Warm welcome

TripAdvisor rating 5.0/5

Trail55514017665 Families - TripAdvisor review

Very good experience stay here….. Warm welcome from all of the staff especially Ms.Meisa. …. Datang disediakan dan ditawarkan welcome drink jadi segerr sambil nunggu proses check in jadinyaa ademm ayemm. Pokok e best best. Terus tingkatkan kualitas💪🏻

Dear Bpk/Ibu Trail55514017665, Sebelumnya kami ucapkan terima kasih atas kepercayaan Anda memilih Hotel Novotel Makassar sebagai tempat menginap selama berada di Kota Makassar. Kami sangat senang mengetahui bahwa Anda mendapatkan pengalaman dan pelayanan yang menyenangkan selama menginap di hotel kami terutama mengenai keramahan staff kami sdri Meisya selama berada di hotel kami. Sekali lagi terima kasih dan sampai berjumpa lagi dalam waktu dekat. Salam hangat, Guest Experience Executive

"The breathtaking experiences at Novotel Grand Shayla Makassar"

TripAdvisor rating 5.0/5

Sinar K TripAdvisor review

As an Accor Plus Platinum member, I found the facilities provided at Novotel Grand Shayla Makassar consistent with those offered at other Accor Hotels worldwide. The complimentary upgrade to a Deluxe room and additional breakfast for two guests enhanced the experience. The Executive Lounge menu aligned well with my expectations based on previous visits to other Accor Hotels. Hosting an event for Paskah TELKOMGroup KTI at The Attic on the 15th floor was a remarkable experience. The facilities exceeded my expectations and contributed to the event's success. I must commend the exemplary service provided by the staff, particularly Mr. Ardi, along with Pak Yadi, Pak Paldi, Mba Wana, and the entire team. Their warm welcome and attention to detail, as well as our collaborative efforts to ensure the event's success, were highly appreciated. The satisfaction expressed by all attendees reflected the quality of service provided. Furthermore, as a performer, I was impressed by the quality of the Shure microphone provided. Overall, Novotel Grand Shayla Makassar surpassed my international standards as a meeting planner, with all services and facilities meeting expectations.

Dear Mr/Mrs. Roving444730, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Guest Experience Executive

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Other web-users rate our hotel

  • 77 reviews 9.4/10 Location
  • 306 reviews 8.5/10 Room
  • 414 reviews 9.1/10 Service
  • 9 reviews 7.1/10 WiFi
  • 183 reviews 8.3/10 Cleanliness
  • 166 reviews 9/10 Food
  • 134 reviews 8.9/10 Amenities
  • 94 reviews 8.4/10 Breakfast

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