I had such a tremendous experience staying at Novotel Grand Shayla Makassar. Big thanks to Ms. Alicia for helping my stay become very enjoyable :) I'll definitely stay at here again when I'm back in town!

It was a less pleasant experience, hot water on so called "executive floor" was small & not hot enough, there are still some dirts on the carpets. Complaining to the reception by phone & promised that they will prepare another room, but no follow up until 8pm in the evening. Have to come down to the reception & complaint directly before they provide another room.

Pelayanan is ok

friendly staff and appreciate the compliments prior of my arrival concerning room upgrade

Best place 4 family staycation

The Linen is clean and still new look, very different with some other hotels which their linen is very old.. The staff also very welcome to greet. My objections are internet not stabil and a bit difficult to find a parking lot for my car.

1.Check In Process to late and bored waiting at the time. 2.Breakfast very minim menu and make like PRISIONER. 2.Bad sheets & Towel dirty. 3.Parking full and security not to give solution and im parking in other side at hotel.

Well Located, at the center point of Makassar, good breakfast meal and services, clean room and great hospitality service, the two minus point for me is the stained bed sheets and burned sofa, and the very bad WiFi / internet connection I got in room 613 (CMIIW), but overall Novotel Makassar still one of my options to stay for business trip

Novotel is place to stay with highly recomended. My children like to stay, play in the bath up, sleep, using bath room and also having breakfast. Novotel serving their menu for breakfast very hygene, so we felt save to eat with our family. Thank you Novotel

Have stayed at Novotel Makassar before and love coming back there. The staff are so welcoming and make the start of the staycation so nice. The hotel is meticulously maintained and such a pleasure to walk into, whether the foyer, restaurant or rooms. The rooms are light, bright with a feeling of space and tastefully furnished as well as being relaxing and comfortable. The restaurant has a good selection of food with something to suit everyone and the food is well presented and tasty. The upgrade to the Junior Suite due to my Accor Plus status was lovely and as we had a few people visit for a surprise it was a delight for them to see, all who absolutely loved the hotel. A big thank you to Alicia who has greeted us every time we have checked in and is such a pleasure to meet again and be welcomed with her effervescent personailty . She is a great ambassador for the hotel and makes all guests feel valued and appreciated. Also thank you to Mesya (reception) and Anto (security) who both made our stay more enjoyable. We must also remember all of the staff such as housekeeping, kitchen etc who also contribute to the guest experience in these difficult times. We will be back soon

Always feel homey and welcome at Novotel , i'm one of accor plus member and repeater guest at Novotel Makassar , and their service always top notch and execelent . Thankyou Ms. Alicia and team for a great service everytime I stay there . Breakfast is good , room is always comfy and all the staff service is awesome . Thankyou Novotel Makassar !

We're enjoy stay

Simply holiday in Makassar city. Meet with my another family and cousin. And for the stay, I choose Novotel Makassar Grand Shayla. It's well located in the city. Novotel has a friendly staff. When I first come, they serve the welcome drink. It's so fresh. And I was very satisfied for the room. Very comfortable, clean, and having good view. Also another facility such swimming pool, gym and spa. Hope another holiday, I will come to Novotel again, and I'll recommend to my colleague and my Family. Good luck Novotel Makassar

Thanks for ur warm greating n good stay of course good place in center makasar.

There is so much better improvement to their staff. Friendly and kindness.