Novotel Makassar Grand Shayla 4 stars

Name: Novotel Makassar Grand Shayla - ALL
Address: Jalan Charil Anwar N 28, South Sulawesi, MAKASSAR, 90115, ID
Telephone: +624113619444
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 81 reviews

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Jalan Charil Anwar N 28, South Sulawesi, 90115 MAKASSAR, Indonesia

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Novotel Makassar Grand Shayla

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Novotel Makassar Grand Shayla located near to the tourist attraction include Fort Rotterdam, Losari Beach, Somba Opu, Karebosi Field & Chinatown. This 4 star hotel well known with its best location for business travelers. The Novotel Makassar Grand Shayla offers the perfect base to explore "Daeng" City. Easily accessible from Sultan Hasanuddin International Airport as well as the other public transportation.

Novotel Makassar Grand Shayla offers the perfect base to explore "Daeng" City. Easily accessible from Sultan Hasanuddin International Airport as well as other public transports.

Salamaki Ka Battuanta, Enjoy a unique and memorable experience for family, business and leisure travellers in the heart of Makassar . Welcome "home" at Novotel Makassar, where your laughter never ends with our lively staff.

Posma M Silitonga, Hotel Management

Hotel extras

Prime location, just a 7-minute walk to Losari Beach for iconic sunset views.
Modern, spacious rooms designed for family comfort and business productivity.
Family-friendly: features an inviting outdoor pool and a dedicated Kids Club.
Exclusive Executive Lounge for members and business travelers, ensuring premium productivity.
Instant access to local culinary gems and shopping in the heart of Makassar.

Our accommodation(s)

Room

SUPERIOR - 1DB BED

3 pers. max
28 m² / 301 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Harbour view or Ocean/Sea view or Pool side

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Room

SUPERIOR - 2SG BEDS

3 pers. max
28 m² / 301 sq ft

Bedding 1 x Twin bed(s)
Views: City View or Harbour view or Ocean/Sea view
Accessible room

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Room

DELUXE ROOM - 1 DB BED DLX

3 pers. max
32 m² / 344 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Harbour view or Historic side view

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Room

DELUXE ROOM - 2 SG BEDS DLX

3 pers. max
32 m² / 344 sq ft

Bedding 1 x Twin bed(s)
Views: City View or Harbour view or Historic side view

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Room

EXECUTIVE - 1DB BED

3 pers. max
28 m² / 301 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Harbour view or Historic side view

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Room

EXECUTIVE - 2SG BEDS

3 pers. max
28 m² / 301 sq ft

Bedding 1 x Twin bed(s)
Views: City View or Harbour view or Historic side view or Ocean/Sea view

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Suite

JUNIOR SUITE

3 pers. max
60 m² / 645 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Harbour view or Historic side view

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Suite

BUSINESS SUITE

3 pers. max
91 m² / 979 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Harbour view or Historic side view

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Suite

PRESIDENTIAL SUITE

4 pers. max
204 m² / 2195 sq ft

Bedding 1 x King size bed(s) and 1 x Twin bed(s)
Views: City View or Ocean/Sea view

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Suite

Apartment Suite

4 pers. max
64 m² / 688 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Ocean/Sea view

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Room

SUPERIOR - 2SG BEDS

3 pers. max
28 m² / 301 sq ft

Bedding 1 x Twin bed(s)
Views: City View or Harbour view or Ocean/Sea view
Accessible room

See availabilities

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28, South Sulawesi
90115 MAKASSAR
Indonesia

GPS:-5.139171, 119.41429

+62 411 3619444

SOEKARNO HATTA

Marine terminal

Access: 1 km / 0.62 mi 25 min walk / 15 min drive

Shuttle

Additional charge

Shuttle on call

KAREBOSI SQUARE

Sports centre

Access: 1 km / 0.62 mi 20 min walk / 17 min drive

Shuttle

Additional charge

Shuttle on call

FORT ROTTERDAM

Museums

Access: 1.5 km / 0.93 mi 20 min walk / 17 min drive

Shuttle

Additional charge

Shuttle on call

LOSARI BEACH

Tourist attraction

Access: 1.5 km / 0.93 mi 7 min walk / 15 min drive

Shuttle

Additional charge

Shuttle on call

TRANS STUDIO

Amusement park

Access: 3.5 km / 2.17 mi 30 min walk / 17 min drive

Shuttle

Additional charge

Shuttle on call

BANTIMURUNG

Botanical gardens

Access: 60 km / 37.28 mi 1 hrs 30 min drive

Shuttle

Additional charge

Shuttle on call

KAREBOSI LINK

Shopping district

Access: 500 m / 0.31 mi 20 min walk / 17 min drive

Shuttle

Additional charge

Shuttle on call

MALL RATU INDAH

Shopping centre/mall

Access: 1.5 km / 0.93 mi 30 min walk / 17 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Room service

SQUARE

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Meetings & Events

Number of Meeting Room: 2
Surface of the largest room: 762 m² / 8202.092 sq ft
Maximum seats capacity: 140
Maximum capacity for banquets: 90

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 81 reviews

Suryadi H. K. Business - 7/5/2026 Confirmed reviews ALL

Dear Suryadi H. K., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Officer Yana

I G. A. H. Business - 7/1/2026 Confirmed reviews ALL

Overall, I had a pleasant stay at Novotel and was generally satisfied with the experience. The room was clean, comfortable, and well-maintained, making it an enjoyable place to relax. However, there are a few areas that could be improved. First, the breakfast selection could be more diverse, especially for guests staying multiple nights. A wider variety of dishes would certainly enhance the dining experience. Second, although I arrived for check-in in the late afternoon, I still had to wait approximately 30 minutes before my room was ready. The delay was due to the hotel staff preparing and combining the beds to match my reservation. While I appreciated their effort to accommodate my request, a shorter waiting time would have been preferable. Lastly, I felt that the reception staff could be more efficient and welcoming. The check-in process seemed slower than expected, and the staff appeared less enthusiastic in assisting guests. A warmer attitude and more proactive service would leave a much better first impression. Despite these points, I still enjoyed my stay and appreciate the hotel's comfortable facilities. With some improvements in service efficiency, breakfast variety, and customer service, I believe the overall guest experience would be even better. I would consider staying here again in the future.

Dear Mr.I G. A. H. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Heri L. Business - 6/18/2026 Confirmed reviews ALL

Overall experience was poor. Ive been to alot of Accor Hotels, and also Novotel in other city. But this one is probably the least maintained. The elevator buttons were so horrible, i had to press it so many times to just go down from my 11th floor room, its incredibly frustrating. In room condition also not properly maintained. My team also stayed in this hotel and they had to change rooms several times, broken fridge, even broken bathroom handle. When i went to the gym at like 8.30 in the morning, the AC was not even on. Even the receptionist handle me they keyrooms in this worn out paper envelope thing that hotels usually give. Most hotels would give out the keys in fresh one paper envelope. But here, i saw the receptionist ripped out the old room number from the envelope and put my room number on it. Sinple thing but it is an embarrassment to Novotel name. When i come back here to Makassar, i definitely wont be staying in Novotel anymore. Thats for sure.

Dear Mr.Heri L. Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We do apologize that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for our loyalty member; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guest Experience Team

Steven S. Business - 6/15/2026 Confirmed reviews ALL

Dear Mr.Steven S. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious rooms, our lounge and our hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Eric T. Business - 6/11/2026 Confirmed reviews ALL

Novotel Makassar Grand Shayla Rooms: I chose the Executive Room. The room is clean, modern and spacious. The beds are comfortable and well supported. Standard room amenities were provided such as kettle, iron, ironing board , beverages, bath robes, luggage holder, hangers, toiletries, work and a window couch. Facilities: Level 2 have several meeting rooms, swimming pool and a gym with basic equipment. Purchasing the executive floor gives you access to the executive lounge at level 12 that has a great view of Makassar and serves light savory and sweet snacks and beverages. Nearby activities: Novotel is close to many attractions in Makassar reachable by foot. There are many restaurants , cafes and bars close by. Safety: The hotel is secured 24 hours 7 days a week. Security access card is required on all levels and rooms. Access: The hotel is accessible via private and public transportation. Food and drinks: The hotel have only one restaurant; The Square. Within 1 km radius of the hotel there are many restaurants catered to both local and foreign. For breakfast, it starts from 6:00am to 10:00am and has a decent spread catering to both local and international cuisine. Noteworthy details : Customer service is credit worthy as they are there to assist the customers from the time of arrival until checkout. It helps if one is also an All Accor member as well. Different benefits for different customer tiering. Hotel highlights: Great hospitality, comfortable, and modern .

Dear Mr. Eric T. Thank you for your review about Novotel Makassar. We are happy to know that you have a pleasant experience while staying at our hotel especially that you enjoy our spacious room , facilities and our hospitality. Thank you again and we hope to welcome you back with an equally pleasant experience from your previous visit. Best Regards, Guest Experience Team

Web-users rating

Other web-users rate our hotel

44 reviews 9.6/10 Location
292 reviews 8.6/10 Room
370 reviews 9.2/10 Service
170 reviews 8.6/10 Cleanliness
93 reviews 9/10 Breakfast
66 reviews 7.9/10 Comfort

11 reviews 7.1/10 Room
9 reviews 9/10 Service
7 reviews 7.8/10 Amenities
5 reviews 8.2/10 Vibe

10 reviews 8.1/10 Room
12 reviews 9.4/10 Service
7 reviews 8.4/10 Amenities
6 reviews 7.5/10 Comfort

Frequently asked questions

Where is the hotel located and how can I get there?

The Novotel Makassar Grand Shayla is located at Jalan Charil Anwar N 28, South Sulawesi, 90115 Makassar, Indonesia. Our central location is near Fort Rotterdam, Losari Beach, and Chinatown, with Sultan Hasanuddin International Airport easily accessible. Nearby transport and attractions include:

Losari Beach - 7 minute walk
Karebosi Square - 20 minute walk
Fort Rotterdam - 20 minute walk
Karebosi Link - 20 minute walk
Soekarno Hatta Marine terminal - 25 minute walk
Shuttle service - available for an additional charge

What types of rooms are available?

The Novotel Makassar Grand Shayla offers a variety of accommodations including:

Superior rooms with 1 double bed or 2 single beds
Deluxe rooms with 1 double bed or 2 single beds
Executive rooms with 1 double bed or 2 single beds and lounge access
Junior Suite, Business Suite, and Presidential Suite
Apartment Suite with a separate living room

Rooms offer views of the city, harbour, ocean, or pool.

What services and amenities are available?

At Novotel Makassar Grand Shayla, we provide a range of amenities for your comfort:

Free Wi-Fi and high-speed internet
On-site car park and outdoor/indoor parking
Buffet breakfast for an additional charge
Outdoor swimming pool and In Balance Fitness Center
Square Kitchen restaurant and Lobby Bar
Wheelchair accessible facilities and meeting rooms
Air conditioning and SMART TV in all rooms
Laundry and valet services for an additional fee

What dining options are available?

What are the check-in and check-out times?

At Novotel Makassar Grand Shayla, check-in is available from 02:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Makassar Grand Shayla regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What amenities are available for business travelers?

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I can take advantage of the Members' rate
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