Novotel Makassar Grand Shayla 4 stars

Customer review rating (ALL Rating) 4.5/5 63 reviews

Novotel Makassar Grand Shayla - Image 1
Novotel Makassar Grand Shayla - Image 2
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Jalan Charil Anwar N 28, South Sulawesi, 90115 MAKASSAR, Indonesia

Description

Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

Our accommodation(s)

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28, South Sulawesi
90115 MAKASSAR
Indonesia

GPS:-5.139171, 119.41429

Telephone
Fax +62 411 3624222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SQUARE

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  63 reviews

TripAdvisor Rating  5.0/5  2,284 reviews

Impressed with the services

TripAdvisor rating 5.0/5

Sonin66379der TripAdvisor review

Staying at Novotel Makassar for my business trip was the best decision I made. Impressed with their services. Service was started a two days before my arrival in Makassar. I was reached out by their Guest Relation Officer Nisa and reka, they prepared the essentials for my stay. Security’s very helpfull. Arrival and check in was smooth. Room was neatly prepared. Breakfast was outstanding and tasty. Thank you for all the welcomes and looking forward to be back to Makassar and stay at Novotel

Dear Mr/ Mrs Sonin66379der We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest Regards, Guest Relation Officer

Novotel Makassar Review

TripAdvisor rating 3.0/5

Lanny Arthatika A TripAdvisor review

The room is excellent, the food is good. The Amount of the breakfast menu is quite less compared to the hotel star and price. Must improve the go-to-parking elevator, which smell very bad. Despite all plus minus mentioned above, 3.9/5 is a fair score.

Dear Mr/Mrs Lannyarthikaa We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Guest Relation Officer

Great business trip!

TripAdvisor rating 5.0/5

Debra N Business - TripAdvisor review

Great experience while staying here, and very close to pantai Losari. Shoutout to Bagas Duty Manager for greeting us throughout our stay, and Hikmah & Alya from F&B for the great service during breakfast. Engineering was very fast in fixing water heater problem but overall great hospitality - looking forward to coming back. Also delicious nasi goreng from room service

Dear Ibu Debra N, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Duty Manager

Good stay

Customer review rating 4.5/5

Hen Business - Confirmed reviews ALL

Good location. Great food. Clean. Comfort. Dah itu aja.

Dear Mr.Henry, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GUest Experience Executive

Still OK Hotel for short trip

TripAdvisor rating 4.0/5

Farah2002 Business - TripAdvisor review

The room is OK. Only the pillow is hard so I sleep without any pillow. More comfortable for me. The bathroom is OK. The breakfast is so so since the restaurant situation like crowded. The chair and the table is not arrange properly, make it looks like not a hotel with 4 stars.

Dear Mrs.Farah2002, Sebelumnya kami ucapkan terima kasih atas kepercayaan Ibu memilih Hotel Novotel Makassar sebagai tempat menginap selama berada di Kota Makassar. Kami memohon maaf atas hal yang kurang memuaskan khususnya mengenail bantal yang disediakan di kamar serta keadaan restoran saat sarapan. Hal tersebut akan kami sampaikan ke tim dan menjadi motivasi bagi kami untuk memberikan pelayanan terbaik kedepan nya. sekali lagi Kami memohon maaf dan kami berharap dapat bertemu kembali di lain kesempatan. Salam hangat, Guest Experience Executive

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Other web-users rate our hotel

  • 64 reviews 9.8/10 Location
  • 291 reviews 8.3/10 Room
  • 347 reviews 8.8/10 Service
  • 7 reviews 8.9/10 WiFi
  • 174 reviews 8.1/10 Cleanliness
  • 144 reviews 8.7/10 Food
  • 109 reviews 8.4/10 Amenities
  • 82 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.