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Novotel Makassar Grand Shayla Hotel 4 stars

Customer review rating 4.3/5 2,674 reviews

ALLSAFE approved hotel

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Novotel Makassar Grand Shayla
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+ 17 Services

Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing Paying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28
South Sulawesi
90115 makassar
indonesia

Tel: +624113619444

Fax: (+62)411/3624222

Check-in from 14h00

Check out up to 12h00

  • By plane

    SULTAN HASANUDDIN At 25km / 15 miles

GPS :-5.139171, 119.41429

Our accommodation(s)

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

Our restaurants and bars

SQUARE

Type of cuisine: International

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

LOBBY BAR

Our bar is the place to unwind with its soothing, relaxing music.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 762 m²

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,674 reviews

TripAdvisor Rating 4.5/5

1,079 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Endah Families - 07/09/2021 Confirmed reviews ALL

Novotel is place to stay with highly recomended. My children like to stay, play in the bath up, sleep, using bath room and also having breakfast. Novotel serving their menu for breakfast very hygene, so we felt save to eat with our family. Thank you Novotel

Dear Ibu Endah Sulistyo Haryani, We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our breakfast and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Heartist Regards, Front Office Manager

Perfect Stay

TripAdvisor rating 5.0/5

geoffmark 07/09/2021 TripAdvisor review

Have stayed at Novotel Makassar before and love coming back there. The staff are so welcoming and make the start of the staycation so nice. The hotel is meticulously maintained and such a pleasure to walk into, whether the foyer, restaurant or rooms. The rooms are light, bright with a feeling of space and tastefully furnished as well as being relaxing and comfortable. The restaurant has a good selection of food with something to suit everyone and the food is well presented and tasty. The upgrade to the Junior Suite due to my Accor Plus status was lovely and as we had a few people visit for a surprise it was a delight for them to see, all who absolutely loved the hotel. A big thank you to Alicia who has greeted us every time we have checked in and is such a pleasure to meet again and be welcomed with her effervescent personailty . She is a great ambassador for the hotel and makes all guests feel valued and appreciated. Also thank you to Mesya (reception) and Anto (security) who both made our stay more enjoyable. We must also remember all of the staff such as housekeeping, kitchen etc who also contribute to the guest experience in these difficult times. We will be back soon

Dear Mr Geoffmark, We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla and thank you very much for your kind loyalty. We are grateful for your genuine appreciation of our hotel ambiance , our best services and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team especially Alicia, Meisya and Anto. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Stay Safe and Keep Health... Heartist Regards, Front Office Manager

Luxury stay with affordable price.

Customer review rating 4.5/5

Willy Families - 03/09/2021 Confirmed reviews ALL

Always feel homey and welcome at Novotel , i'm one of accor plus member and repeater guest at Novotel Makassar , and their service always top notch and execelent . Thankyou Ms. Alicia and team for a great service everytime I stay there . Breakfast is good , room is always comfy and all the staff service is awesome . Thankyou Novotel Makassar !

Dear Mr. Willy Wangsa, We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our cleanliness, our best services and overall experience with us especially Ms. Alicia . Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Sincerely,

Good Stay

Customer review rating 4.0/5

John Families - 28/08/2021 Confirmed reviews ALL

We're enjoy stay

Dear Bpk Yohanes Subianto, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback and known that you enjoy your stay with us. We will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Well Located

Customer review rating 4.5/5

Fahry A. H. Families - 27/08/2021 Confirmed reviews ALL

Simply holiday in Makassar city. Meet with my another family and cousin. And for the stay, I choose Novotel Makassar Grand Shayla. It's well located in the city. Novotel has a friendly staff. When I first come, they serve the welcome drink. It's so fresh. And I was very satisfied for the room. Very comfortable, clean, and having good view. Also another facility such swimming pool, gym and spa. Hope another holiday, I will come to Novotel again, and I'll recommend to my colleague and my Family. Good luck Novotel Makassar

Dear Bpk Fahry Ahmad H., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive your positive feedback and really happy to know that you have a memorable experience during your stay with us. We will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe and Keep Health.. Sincerely, Front Office Manager

Good stay

Customer review rating 4.0/5

Benny T. Couples - 16/08/2021 Confirmed reviews ALL

Thanks for ur warm greating n good stay of course good place in center makasar.

Dear Bpk Benny Tjandra , We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our warm services and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Front Office Manager

Pleasant Stay with Novotel

Customer review rating 4.5/5

Abdul R. M. Families - 21/07/2021 Confirmed reviews ALL

There is so much better improvement to their staff. Friendly and kindness.

Dear Bpk Abdul Rahman M., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive your positive feedback. I will share your comments with our team. We are delighted to know that we have exceeded your expectations. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Front Office Manager

The breakfast is like 3 stars hotel

Customer review rating 2.0/5

Edwin Business - 14/07/2021 Confirmed reviews ALL

The menu is very few and qty also very little. I don't think its happened to Novotel I stay in AP these years, only in this hotel

Dear Mr Edwin Ginting, Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We're sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Following that since pandemic, our buffet breakfast move to behind and served by our talent, therefore we realized that our talent should be more creative and active to present and offering our dish to our guest. However, your valuable feedback will review by department concern and taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Great service, Strategic Location, and Comfortable Stay

Customer review rating 5.0/5

Beni I. Business - 22/06/2021 Confirmed reviews ALL

1. Strategic location, in the heart of Makassar City 2. All staffs are friendly and customer satisfaction oriented 3. Rooms are modern and comfortable. Perhaps, their twin bed could be larger to 120 cm.

Dear Bpk Beni I., We would like to thank you for taking the time in sharing your experience during your recent stay. We are grateful for your genuine appreciation of our service, our room facility, our best location hotel and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Front Office Manager

Good, overall

Customer review rating 4.0/5

A. Friends - 16/06/2021 Confirmed reviews ALL

everything is good, the costumer service is friendly, the breakfast is delicious, the children are happy with the swimming pool, the health protocol is very good, it's just that there are some towels in the room that need to be updated, got a package of sliced ​​fruit when we first arrived, unfortunately there was no welcome drink like other Novotel we've been visited. Thankyou Novotel, thankyou Accor.

Dear Ibu Zulfaidah A., We would like to thank you for taking the time in sharing your experience during your recent stay. We are grateful for your genuine appreciation of our service, our food, oand overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team. However, please accept our sincere apologize for missing welcome drink during your check in time indeed it was not our standard and please rest assured that we will review and follow up to the Team to ensure that it will not happen again in the future. Again thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Front Office Manager

Wish I get better experience and service for the next stay

Customer review rating 4.0/5

Maman Business - 16/06/2021 Confirmed reviews ALL

As ALL Accor Platinum’s Member I expect to get all the benefits from check in to check out. However, the room isn’t ready yet and I have to wait. They set up the minibar after I get into the room and give it to me all the stuff like soft drink, snack, candy by hand. The FO didnt give me the welcoming drink voucher and so on. That is not what I expected for. Wish I get better experience for the next stay!

Dear Abdul Rahman M., We would like to thank you for taking the time in sharing your experience during your recent stay and thanks for your kind loyalty. We're sorry to read that your experience didn't meet your expectation, therefore please accept our sincere apologize. Your kind review will escalate and follow up to department related to ensure it will not happen again in the future and take preventive action by find out information for your ETA to make sure your room was ready including all the amenities. We most certainly appreciate the opportunity to recover your impressions of our hotel and are looking forward to welcoming you back for a flawless and memorable stay as it should have been. Warmest Regards, Front Office Manager

Completeness of Room Service

Customer review rating 4.0/5

J S. Business - 14/06/2021 Confirmed reviews ALL

Some day when check in there is SAJADAH but the last check in there is no SAJADAH in the room

Dear Mr Joko S., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive your positive feedback and please accept our sincere apologize for unpleasant experience regarding prayer math set up. Please make sure that we will escalate your kind comment to department related and make sure that your next stay will be more pleasant. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Front Office Manager

Well located, good stay, nice room

Customer review rating 4.0/5

Fadilla J. Couples - 13/06/2021 Confirmed reviews ALL

The hotel is located in city centre. The room is quite nice. However, the sofa is quite dirty look. Please take a good care of it

Dear Ibu Fadilla J., We would like to thank you for taking the time in sharing your experience during your recent stay. We are grateful for your genuine appreciation of best location hotel and overall your experience with us. However, please accept our sincere apologize regarding our sofa at the room, please make sure that we will follow up to department related. Your kind review was very valuable for us, and We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Front Office Manager

great birthday surprise

Customer review rating 5.0/5

I. Families - 08/06/2021 Confirmed reviews ALL

spent 3 nights for celebrating my eldest son birthday alicia got us upgraded rooms went extra miles to decorate the room for birthday party and a little but meaningful birthday cake surprise the boys love it so much rooms are clean in every little detail breakfast buffet serve in all high hygiene protocol down side is the air con in the business suite not cold enough even at night and the pillow is on the hard side but it is personal preference for me , it is better if novotel can provide another type of pillow. the mattress is comfortable like always feels like 2nd home for me. thanks for all novotel staff you are all heartist. keep safe and healthy always

Dear Pak I., We would like to thank you for taking the time in sharing your experience during your recent stay and Happy Birthday again for your Son. We are grateful for your genuine appreciation of our service, our facilities, our health protocol implementation and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team especially about pillow option. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Front Office Manager

Well locate

Customer review rating 3.0/5

Phil Families - 29/05/2021 Confirmed reviews ALL

Nothing special

Dear Mr Philip R., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. We're sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

good stay, clean, nice breakfast

Customer review rating 5.0/5

Grace Business - 09/05/2021 Confirmed reviews ALL

overall good and i'm truly satisfied

Dear Mrs Gracelynn Angela, We would like to thank you for taking the time in sharing your experience during your recent stay. We are grateful for your genuine appreciation of our service and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Front Office Manager

Perfect short escape

Customer review rating 4.5/5

Ivan O. Families - 16/04/2021 Confirmed reviews ALL

I'm so satisfied with the room and breakfast. My family really love it and we would like to have another stay at Novotel.

Dear Mr Ivan O., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our room and breakfast also overall experience with us. It is our priority to maintain quality of service at all level. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Heartist Regards, Front Office Manager

Great stays with excellent staff and service

TripAdvisor rating 5.0/5

geoffmark 18/02/2021 TripAdvisor review

I have stayed here twice this month with family and would highly recommend this hotel for it's excellent staff, service, well maintained rooms and food quality. Check in was easy and all services were explained then we were escorted to our room. The room was tastefully decorated and extremely well maintained with a super comfy bed. We had access to the executive lounge were we had a light snack and breakfast. The snacks were beautifully presented and looked fresh and inviting. Breakfast had a wide range of options with both western and Indonesian foods which ensured there was something for everyones taste. Service was excellent from all of the staff making our stay more enjoyable. Security at the hotel were very friendly and welcoming every time we came in or out, always asked how our day was and if we needed any help. A special thank you to Alicia who ensured our stay was fantastic on both occasions. We will be back for sure soon

Dear Mr Geoffmark, First of all we would like to say thank you for choosing Novotel Makassar Grand Shayla during your recent stay in Makassar City, also thanks for sharing your positive feedback with the readers of Trip Advisor. It is truly a pleasure knowing that you loved the ambiance of our hotel and having a good experience during your stay with us . Your kind review mentioning the services of our Team also our snack and breakfast will definitely be shared to the entire team especially to Ms Alicia and we’re happy to learn that you truly enjoyed your stay with us. It is our priority to maintain quality of service at all level. Again thank you again for sharing your experience and we look forward to your upcoming visit. Stay safe and Keep Health... Sincerely, Front Office Manager

Very good services

TripAdvisor rating 5.0/5

LightPacker739939 Business - 05/11/2020 TripAdvisor review

Ms Arafah and Mr Bagas is friendly staff and very helpful. The pillow in my room was a bit too hard for sleep. Maybe u can check the pillow at Melia hotel makassar. But overall novotel grand shaula was the best hotel to stay. Thank you very much for the hospitality Best regards, Randy Baan

Dear Mr. Randy Baan, Thank you for choosing to stay at our hotel during your trip to Makassar and thanks for your loyalty. We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. We will share your comments with our team especially to Ms Arafah and Mr Bagas, and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However please accept our sincere apologize regarding your uncomfortable pillow and we will ensure to prepare more soft pillow for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe and Keep Health ! Heartist Regards, Front Office Manager

Great

TripAdvisor rating 4.0/5

erick_erland Business - 16/12/2019 TripAdvisor review

Not planning to stay in Makassar, but have to stay overnight and automatically chose Novotel Makassar. My 3rd visit there and always the hotel of priority. Overall stay was as expected, the properties are great. Don't have enough time to try the pool yet.

Dear Mr, Erick Erland, Thank you for choosing our hotel as your accommodation in Makassar We are happy to hear that you enjoy stay in our hotel. Your positive review about our hotel facilities & services we appreciate. Thank you again for sharing your experience on Trip Advisor, and we do look forward to welcoming you again in the near future. Best Regards Front Office Manager

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