Novotel Makassar Grand Shayla Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 2,702 reviews

ALLSAFE approved hotel

Information message

Novotel Makassar Grand Shayla
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+ 17 Services

Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28
South Sulawesi
90115 makassar
indonesia

Fax: (+62)411/3624222

Check-in from 14h00

Check out up to 12h00

  • By plane

    SULTAN HASANUDDIN At 25km / 15 miles

GPS:-5.139171, 119.41429

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SQUARE

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Our accommodation(s)

Our 32 m² rooms can accommodate 2 adults and 2 children under 12.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 762

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Novotel Makassar Grand Shayla

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,702 reviews

TripAdvisor Rating 4.5/5

1,150 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good Stay

Customer review rating 5.0/5

Anwar R. Business - 07/01/2022 Confirmed reviews ALL

Comfortable hotel to live in, good service, strategic hotel location and delicious hotel food

Dear Mr Anwar R., We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our strategic location, our best services and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Sincerely, Front Office Manager

Located in central town, room big

Customer review rating 5.0/5

Marsel Families - 06/01/2022 Confirmed reviews ALL

Very recommended for family n business leisure.

Dear Mr Marselino Yosef Mandagi, We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of your overall experience with us and your kind recommendation for our hotel. Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Sincerely Yours, Front Office Manager

Happy travel business

Customer review rating 5.0/5

Anonymous Business - 02/01/2022 Confirmed reviews ALL

Service excelent

Dear Mr Vincentius Aditya Harwanto Nugroho, We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our hospitality and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Sincerely Yours, Front Office Manager

Good stay

Customer review rating 4.0/5

Adrian G. Business - 02/01/2022 Confirmed reviews ALL

Warm hospitality

Dear Mr Hartanto G., We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our warm hospitality and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Sincerely Yours, Front Office Manager

Very cozy and satisfied

Customer review rating 4.5/5

Risal V. Families - 16/12/2021 Confirmed reviews ALL

Its exceed my expectation. Thank You Novotel

Dear Mr Risal Valentino Simon, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback and very grateful to known that we could exceed your overall experience with us. We will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Amazing Experience!

Customer review rating 5.0/5

Mario Solo - 13/12/2021 Confirmed reviews ALL

I had such a tremendous experience staying at Novotel Grand Shayla Makassar. Big thanks to Ms. Alicia for helping my stay become very enjoyable :) I'll definitely stay at here again when I'm back in town!

Dear Mr Mario Leonardus Soriton, We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our best services and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team especially Ms Alicia. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Front Office Manager

NOT a standard Accor hospitality level of service

TripAdvisor rating 1.0/5

eriek571 Business - 27/11/2021 TripAdvisor review

It was a less pleasant experience, hot water on so called "executive floor" was small & not hot enough, there are still some dirts on the carpets. Complaining to the reception by phone & promised that they will prepare another room, but no follow up until 8pm in the evening. Have to come down to the reception & complaint directly before they provide another room.

Dear Bpk Eriek571, We would like to thank you for taking the time in sharing your experience during your recent stay and thanks for your kind loyalty. We're sorry to read that your experience didn't meet your expectation, therefore please accept our sincere apologize for the issue happened to you. We're really regret to hear that and we have no intention to make you disappointed. Your kind review and complain already escalate and follow up to all department related to ensure it will not happen again in the future and make sure your room was ready including all the equipment and facilities working properly before check in. We most certainly appreciate the opportunity to recover your impressions of our hotel and are looking forward to welcoming you back for a flawless and memorable stay as it should have been. Stay Safe and Keep Health.. Warmest Regards, Front Office Manager

Is ok

Customer review rating 4.0/5

Karta F. Friends - 17/11/2021 Confirmed reviews ALL

Pelayanan is ok

Dear Bpk Karta f. Terima kasih atas waktunya mengirimkan ulasan positif dan mengirimkan survey yang kami kirimkan tentang pengalaman menginap di Novotel Makassar. Kami sangat senang dan bersyukur bisa memberikan pelayanan dan pengalaman terbaik selama Bapak berada di hotel kami. Ulasan Bapak sungguh sangat berharga bagi kami dan kami yakin akan membawa manfaat positif serta motivasi bagi seluruh Tim untuk semakin semangat meningkatkan kualitas pelayanan ke seluruh tamu-tamu hotel kami. Sekali lagi terima kasih dan kami berharap bisa menyambut Bapak kembali dalam waktu dekat. Stay Safe and Keep Health.. Salam Hangat, Front Office Manager

good stay

Customer review rating 4.0/5

Johan T. Couples - 15/11/2021 Confirmed reviews ALL

friendly staff and appreciate the compliments prior of my arrival concerning room upgrade

Dear Mr Johan T., First of all thank you for being our family of Accor Live Limitless Program. We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful to known that we could met your expectation and for your genuine appreciation of our best services and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Stay Safe and Keep Health Heartist Regards, Front Office Manager

Kebersihan

Customer review rating 4.5/5

Sartika Families - 13/11/2021 Confirmed reviews ALL

Best place 4 family staycation

Dear Ibu A St Sartika Rachman, Terima kasih atas waktunya mengirim ulasan positif dan mengisi survey yang kami kirimkan tentang pengalaman menginap di Novotel Makassar Grand Shayla. Kami sangat senang dan bersyukur bisa memberikan pengalaman terbaik selama Ibu menginap khususnya terkait masalah kebersihan yang menjadi konsen kami. Sekali lagi terima kasih dan kami berharap bisa menyambut Ibu dan keluarga kembali dengan pengalaman yang tidak kalah menyenangkan dari kunjungan sebelumnya. Salam Hangat, Front Office Manager

Clean and Welcome Hotel

TripAdvisor rating 5.0/5

donotknowwhatisthis 11/11/2021 TripAdvisor review

The Linen is clean and still new look, very different with some other hotels which their linen is very old.. The staff also very welcome to greet. My objections are internet not stabil and a bit difficult to find a parking lot for my car.

Dear Mr/ Mrs donotknowwhatisthis, We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our cleanliness, our warm services and overall experience with us . However, please also accept our sincere apologize for unpleasant experience related to the wifi services, we will review and follow up to related department to ensure everything working properly and not happen again in the future. Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Stay Safe and Keep Health, Heartist Regards, Front Office Manager

CHECK IN,KEBERSIHAN,PARKING & BREAKFAST

Customer review rating 3.5/5

Anonymous Couples - 10/11/2021 Confirmed reviews ALL

1.Check In Process to late and bored waiting at the time. 2.Breakfast very minim menu and make like PRISIONER. 2.Bad sheets & Towel dirty. 3.Parking full and security not to give solution and im parking in other side at hotel.

Dear Bpk Ardi Albert First of all, please accept our sincere apologize for inconvenience caused during your stay with us. We deeply regret for your unacceptable experienced during check in process, linen cleanliness, and parking experience Kindly be assured that we are looking seriously into the matter to ensure that it won’t happen again in the future as it does not reflect the standard of our service at Novotel Makassar. Regarding our breakfast buffet that served by our Talent and some of dish already set up in portion due to ensure our safety and health protocol implemented as maximum as we can. Thank you for bringing up your concerns to us, once again apologize for the inconvenience, and we hope you could give us a chance to welcome you again with a much better experience. Sincerely, Front Office Manager

Good place for business trip in Makassar

Customer review rating 3.5/5

Tiyar R. Business - 01/11/2021 Confirmed reviews ALL

Well Located, at the center point of Makassar, good breakfast meal and services, clean room and great hospitality service, the two minus point for me is the stained bed sheets and burned sofa, and the very bad WiFi / internet connection I got in room 613 (CMIIW), but overall Novotel Makassar still one of my options to stay for business trip

Dear Bpk Tiyar R., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive your positive feedback and following that please accept our sincere apologize for your unpleasant experience regarding our wifi connection. We will follow up this issue to related department and take an appropriate action to avoid this issue happen again in the future. Thank you again for sharing your experience and we take serious concern on it, and we hope your next visit will be as pleasant as the previous one. Stay Safe and Keep Health.. Sincerely, Front Office Manager

Good stay

Customer review rating 4.0/5

Endah Families - 07/09/2021 Confirmed reviews ALL

Novotel is place to stay with highly recomended. My children like to stay, play in the bath up, sleep, using bath room and also having breakfast. Novotel serving their menu for breakfast very hygene, so we felt save to eat with our family. Thank you Novotel

Dear Ibu Endah Sulistyo Haryani, We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our breakfast and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Heartist Regards, Front Office Manager

Perfect Stay

TripAdvisor rating 5.0/5

geoffmark 07/09/2021 TripAdvisor review

Have stayed at Novotel Makassar before and love coming back there. The staff are so welcoming and make the start of the staycation so nice. The hotel is meticulously maintained and such a pleasure to walk into, whether the foyer, restaurant or rooms. The rooms are light, bright with a feeling of space and tastefully furnished as well as being relaxing and comfortable. The restaurant has a good selection of food with something to suit everyone and the food is well presented and tasty. The upgrade to the Junior Suite due to my Accor Plus status was lovely and as we had a few people visit for a surprise it was a delight for them to see, all who absolutely loved the hotel. A big thank you to Alicia who has greeted us every time we have checked in and is such a pleasure to meet again and be welcomed with her effervescent personailty . She is a great ambassador for the hotel and makes all guests feel valued and appreciated. Also thank you to Mesya (reception) and Anto (security) who both made our stay more enjoyable. We must also remember all of the staff such as housekeeping, kitchen etc who also contribute to the guest experience in these difficult times. We will be back soon

Dear Mr Geoffmark, We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla and thank you very much for your kind loyalty. We are grateful for your genuine appreciation of our hotel ambiance , our best services and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team especially Alicia, Meisya and Anto. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Stay Safe and Keep Health... Heartist Regards, Front Office Manager

Luxury stay with affordable price.

Customer review rating 4.5/5

Willy Families - 03/09/2021 Confirmed reviews ALL

Always feel homey and welcome at Novotel , i'm one of accor plus member and repeater guest at Novotel Makassar , and their service always top notch and execelent . Thankyou Ms. Alicia and team for a great service everytime I stay there . Breakfast is good , room is always comfy and all the staff service is awesome . Thankyou Novotel Makassar !

Dear Mr. Willy Wangsa, We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our cleanliness, our best services and overall experience with us especially Ms. Alicia . Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Sincerely,

Good Stay

Customer review rating 4.0/5

John Families - 28/08/2021 Confirmed reviews ALL

We're enjoy stay

Dear Bpk Yohanes Subianto, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback and known that you enjoy your stay with us. We will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Well Located

Customer review rating 4.5/5

Fahry A. H. Families - 27/08/2021 Confirmed reviews ALL

Simply holiday in Makassar city. Meet with my another family and cousin. And for the stay, I choose Novotel Makassar Grand Shayla. It's well located in the city. Novotel has a friendly staff. When I first come, they serve the welcome drink. It's so fresh. And I was very satisfied for the room. Very comfortable, clean, and having good view. Also another facility such swimming pool, gym and spa. Hope another holiday, I will come to Novotel again, and I'll recommend to my colleague and my Family. Good luck Novotel Makassar

Dear Bpk Fahry Ahmad H., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive your positive feedback and really happy to know that you have a memorable experience during your stay with us. We will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe and Keep Health.. Sincerely, Front Office Manager

Good stay

Customer review rating 4.0/5

Benny T. Couples - 16/08/2021 Confirmed reviews ALL

Thanks for ur warm greating n good stay of course good place in center makasar.

Dear Bpk Benny Tjandra , We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation of our warm services and overall experience with us . Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again thank you for sharing your experience and we look forward to your upcoming visit. Heartist Regards, Front Office Manager

Pleasant Stay with Novotel

Customer review rating 4.5/5

Abdul R. M. Families - 21/07/2021 Confirmed reviews ALL

There is so much better improvement to their staff. Friendly and kindness.

Dear Bpk Abdul Rahman M., We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive your positive feedback. I will share your comments with our team. We are delighted to know that we have exceeded your expectations. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Front Office Manager

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