Novotel Phnom Penh BKK 1 5 stars

Customer review rating (ALL Rating) 4.7/5 684 reviews

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Novotel Phnom Penh BKK 1 - Image 1
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Street 51 corner street 294, Boeung Keng Kang 1, 120102 PHNOM PENH, Cambodia

Description

Hotel extras

  • Gateway to Phnom Penh, and just a 5-minute walk to Independence Monument or Langka Lane

  • Modern rooms with river or city view Phnom Penh, natural lights from full-heights windows

  • Affordable all day dining at Makila restaurant, enjoy the international and local cuisine

  • Host up to 350 guests in ballroom or 150 guests in meeting rooms with full-heights windows

  • Few minutes to riverside area to enjoy the sunset, visit Royal Palace or National Museum.

Our accommodation(s)

Hotel location

Novotel Phnom Penh BKK 1

Street 51 corner street 294, Boeung Keng Kang 1
120102 PHNOM PENH
Cambodia

GPS:11.55348, 104.92628

Telephone
Fax +855 23 900 001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAKILA RESTAURANT

Discover Makila, our signature all-day dining restaurant. Enjoy affordable, flavorful dishes crafted by our talented chef-perfect for lunch, dinner, or our signature seafood buffet experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  684 reviews

Customer review rating 4.5/5

Steen P. Business - Confirmed reviews ALL

It is always a pleasure to come back to Novotel BKK 1. It is a nice, modern hotel in a convenient location. The staff are awesome. The F&B offer is excellent (the roof top bar is awesome) and the facilities like gym and pool are great.

Dear Steen P., Greetings from Novotel Phnom Penh BKK 1| Cambodia. Thank you for your kind feedback regarding your recent with us. We are thrilled to hear that you enjoyed our modern facilities, convenient location, and the exceptional service provided by our team. It is always a pleasure to welcome you back, and we appreciate your positive comments about our food and beverage offerings, especially the rooftop bar. We look forward to your next visit. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

Customer review rating 4.0/5

Joel A. H. Business - Confirmed reviews ALL

All staff very happy and friendly.

Dear Joel A. H., Greetings from Novotel Phnom Penh BKK 1| Cambodia. Thank you for your kind words regarding our welcoming atmosphere and the friendliness of our staff. We are delighted to hear that you had a positive experience during your stay. Your feedback motivates us to maintain our high standards of service. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

Customer review rating 4.5/5

Paul M. Business - Confirmed reviews ALL

Thank you for another exceptional stay at the Novotel Phnom Penh BKK1 - your hotel feels like home when I'm in Cambodia. Liza continues to go above and beyond - the lounge is always an exceptional experience. Thank you for a wonderful upgrade, it always make a difference. My only feedback is on the coffee at breakfast (I am a coffee 'snob' so my standards are very high - so I understand that I have higher expectations than most guests). The manager tried to tell me that the coffee coming out of the automatic machine is the same as the proper Barista made coffee - yes, the beans might be the same, but the quality of the coffee is no where near the same. Barista made coffee should be way better, and given the quality of the machine you have, you coffee should be better than getting one from Browns. I ended up just going to browns for good coffee as having it from the automatic machine isn't great. I didn't feel like the quality of breakfast was as good as before, and the muesli definitely wasn't as good as previous times.

Dear Paul M., Greetings from Novotel Phnom Penh BKK 1| Cambodia. Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you feel at home with us and appreciate your kind words about Liza and the lounge experience. We value your comments regarding the coffee served during breakfast. While we strive to provide a pleasant dining experience, we understand that our automatic coffee machine may not meet the preferences of all guests, particularly those with high standards for coffee. Your insights will assist us in evaluating our offerings. Additionally, we appreciate your feedback on the quality of breakfast, and we will review our food selection to ensure we maintain the high standards our guests expect. We look forward to welcoming you back for another enjoyable stay. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

Customer review rating 4.5/5

Mohd S. R. Families - Confirmed reviews ALL

Family of 6 booked for 3 rooms. We were there from 31stMay to 2June 2026. From the first step into the hotel, we were treated with much professionalism and courtesy. They have gone the extra mile to ensure that we are located on the same floor and also ensure that our queries being resolved in minutes. Special mentioned for the following staff who made our stay GREAT. Miss Monika, Miss Sieklyn, Mr Sanith and the Manager on duty Mr Sopheap. You guys are a bunch of great staff who really take care of us! Thank you - kindly. Will definitely stay here again. Double thumbs up and highly recommended.

Dear Mohd S. R., Greetings from Novotel Phnom Penh BKK 1| Cambodia. Thank you for your kind words and for taking the time to share your experience at our hotel. We are delighted to hear that you and your family enjoyed your stay and that our team provided you with the high level of service we strive for. It is wonderful to know that our staff members, including Miss Monika, Miss Sieklyn, Mr. Sanith, and Mr. Sopheap, made a positive impact on your visit. We pride ourselves on our commitment to hospitality, and it is gratifying to hear that their efforts contributed to a memorable experience for you. Your recommendation means a great deal to us, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you once again for your feedback. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

Customer review rating 4.5/5

Kevin P. Solo - Confirmed reviews ALL

Excellent local serving staff, always with a smile on their face

Dear Kevin P., Greetings from Novotel Phnom Penh BKK 1| Cambodia. Thank you for your positive feedback regarding our excellent location and the friendly demeanor of our staff. We are delighted to hear that our team made your stay enjoyable. We look forward to welcoming you back for another memorable experience. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

Other web-users rate our hotel

  • 383 reviews 9.8/10 Location
  • 472 reviews 8.3/10 Room
  • 792 reviews 9.7/10 Service
  • 11 reviews 8.5/10 WiFi
  • 274 reviews 8.9/10 Food
  • 266 reviews 9.5/10 Vibe
  • 195 reviews 9.6/10 Cleanliness
  • 172 reviews 8.3/10 Breakfast

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