Novotel Phnom Penh BKK 1 5 stars

Customer review rating (ALL Rating) 4.6/5 581 reviews

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Novotel Phnom Penh BKK 1 - Image 1
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Street 51 corner street 294, Boeung Keng Kang 1, 120102 PHNOM PENH, Cambodia

Description

Hotel extras

  • Gateway to Phnom Penh, and just a 5-minute walk to Independence Monument or Langka Lane

  • Modern rooms with river or city view Phnom Penh, natural lights from full-heights windows

  • Affordable all day dining at Makila restaurant, enjoy the international and local cuisine

  • Host up to 350 guests in ballroom or 150 guests in meeting rooms with full-heights windows

  • Few minutes to riverside area to enjoy the sunset, visit Royal Palace or National Museum.

Our accommodation(s)

Hotel location

Novotel Phnom Penh BKK 1

Street 51 corner street 294, Boeung Keng Kang 1
120102 PHNOM PENH
Cambodia

GPS:11.55348, 104.92628

Telephone
Fax +855 23 900 001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAKILA RESTAURANT

Discover Makila, our signature all-day dining restaurant. Enjoy affordable, flavorful dishes crafted by our talented chef-perfect for lunch, dinner, or our signature seafood buffet experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  581 reviews

Customer review rating 2.5/5

Michael A. Business - Confirmed reviews ALL

Mostly friendly/ some with difficulty to understand questions in English but manageable. Not honoring the Accor status. E.g no welcome amenities (never got). My document while checking in had a wrong name on it etc.

Dear Michael A., Greetings from Novotel Phnom Penh BKK 1| Cambodia. Thank you very much for taking the time to share your feedback. First and foremost, please accept my sincere apologies for the shortcomings you experienced during your recent stay. As a valued ALL Diamond member, it is particularly disappointing to learn that your benefits were not properly recognized, including the absence of your welcome amenity and the issues encountered during check-in. This is certainly not the standard of service we strive to deliver. I also regret the error in your registration details and the difficulties in communication. These points have been shared with our Front Office team for immediate review and reinforcement to ensure better accuracy, recognition, and clarity moving forward. Your feedback is taken very seriously, and we are addressing these matters with the team to prevent recurrence. I would greatly appreciate the opportunity to restore your confidence in us. Please feel free to contact me directly at na… or +855 87… (WhatsApp / Telegram), and I will personally ensure your next stay is handled with the highest level of care and attention. Thank you again for your valuable feedback and your loyalty. We truly hope to welcome you back for a much-improved experience. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice staffs, well maintained facilities, and great foods at the restaurants.

Dear Guest, Greetings from Novotel Phnom Penh BKK 1| Cambodia. Thank you for your kind words regarding your stay with us. We are delighted to hear that you appreciated our staff, facilities, and dining options. Your positive feedback motivates us to continue delivering exceptional experiences. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

Customer review rating 5.0/5

Shaowei L. Families - Confirmed reviews ALL

This Novotel is on Par with Sofitel! As an Accor Platinum member who visits Phnom Penh annually and has stayed at many Sofitel properties around the world, I can confidently say that Novotel Phnom Penh delivers a service level that is absolutely on par with luxury brands. This was, without a doubt, the best hotel experience I have ever had in this city. The seamless experience began at the airport with a very friendly Novotel airport transfer driver. Upon arrival, Front Office Manager Phearom gave us a very warm and professional welcome. His hospitality was outstanding, and the excellent room upgrade he arranged, along with the thoughtful Welcome Gift, made our stay truly special. I would like to personally commend the following team members for their exceptional service: 20th Floor Executive Lounge: Liza provided impeccable service; her attention to detail and care were second to none. Ground Floor Restaurant: Heng was incredibly thoughtful, always checking in on us to ensure our dining experience was perfect. Rooftop Bar & Restaurant: Breathtaking views combined with a team that always serves with a genuine, warm smile. The hard work and kindness of the entire team made me fall in love with this hotel. Thank you for making our trip so memorable. I will definitely be back soon!

Dear Shaowei L., Greeting from Novotel Phnom Penh BKK 1| Cambodia. Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to hear that your stay met your expectations and that you found our service to be on par with luxury brands. It is gratifying to know that our airport transfer service and the warm welcome you received from our Front Office Manager, Phearom, contributed to your seamless experience. We appreciate your commendation of our team members, including Liza from the Executive Lounge and Heng from the Ground Floor Restaurant, as their dedication to providing exceptional service is indeed commendable. Your kind words inspire our team to continue delivering memorable experiences for our guests. We look forward to welcoming you back on your next visit to Phnom Penh. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

Customer review rating 4.5/5

Chelsea T. Business - Confirmed reviews ALL

I've stayed here many times as it is very convenient to our Cambodia office, and I've stayed in everything from the city view king room to the king suite and all work well (though some rooms/room types lack a desk to work at). It does seem that once a trip, the WiFi goes down for a few hours, but the staff will give you access to a different network if you ask. The staff really makes the hotel. They always recognize me (I'm sure that there is a flag in the system, but it still feels very welcoming) and are super helpful for any issues or questions.

Dear Chelsea T., Greetings from Novotel Phnom Penh BKK 1 | Cambodia. Thank you very much for your continued loyalty and for taking the time to share such thoughtful feedback. We are truly grateful for your support as an ALL Diamond member, and it is always a pleasure to welcome you back. We are delighted to know that our team consistently makes you feel recognized and well taken care of — your kind words mean a great deal to all of us. Thank you as well for your comments regarding the room setup and WiFi. Please kindly note that a working desk can be arranged upon request, and we would be more than happy to prepare this in advance to ensure your comfort during your next stay. We also appreciate your understanding regarding the WiFi and are continuously working to improve its stability for a more seamless experience. Should you have any specific preferences for your future stays, please feel free to contact me directly. It would be my pleasure to personally ensure everything is arranged to your expectations. We truly look forward to welcoming you back again very soon. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

Customer review rating 4.5/5

Kevin P. Friends - Confirmed reviews ALL

Overall a very good experience and certainly the Hotel is becoming a more comfortable place to stay.

Dear Kevin P., Greetings from Novotel Phnom Penh BKK 1| Cambodia. Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that your overall experience was very good. We continually strive to enhance comfort for our guests and appreciate your kind words. Warm regards, Natalie Baumanis Guest Experience & Brand Quality Manager

Other web-users rate our hotel

  • 323 reviews 9.8/10 Location
  • 411 reviews 8.2/10 Room
  • 656 reviews 9.7/10 Service
  • 10 reviews 7.8/10 WiFi
  • 236 reviews 9.7/10 Vibe
  • 161 reviews 9.5/10 Cleanliness
  • 143 reviews 8.5/10 Breakfast

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