Novotel Phnom Penh BKK 1 5 stars

Customer review rating (ALL Rating) 4.7/5 733 reviews

Best price
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Novotel Phnom Penh BKK 1 - Image 1
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Novotel Phnom Penh BKK 1 - Image 4
Street 51 corner street 294, Boeung Keng Kang 1, 120102 PHNOM PENH, Cambodia

Description

Hotel extras

  • Gateway to Phnom Penh, and just a 5-minute walk to Independence Monument or Langka Lane

  • Modern rooms with river or city view Phnom Penh, natural lights from full-heights windows

  • Affordable all day dining at Makila restaurant, enjoy the international and local cuisine

  • Host up to 350 guests in ballroom or 150 guests in meeting rooms with full-heights windows

  • Few minutes to riverside area to enjoy the sunset, visit Royal Palace or National Museum.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 Single Beds

Photo out of - Superior Room with 2 Single Beds

Make time to connect with your family, friends or a colleague in a shared space offering 2 single beds, a spacious workstation, and an abundance of natural light to expand the 27sqm living area. Connection rooms available.

  • Views:

    City View

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Make time connect with your family, friends or colleague in a shared space offering 2 single beds, a spacious workstation, and abundance of natural light to expand the 27sqm living area.

  • Views:

    City View

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Slippers
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

The intuitive contemporary design of this 27aqm room make it a home a way from home. Enjoy captivating River View, free Wi-Fi, a 55" TV and open plan living space complete with a sofa bed.

  • Views:

    River side

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Slippers

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Lending more room to feel at home, this 34sqm room offers a relaxing retreat after a fun day of exploration or productive meetings. Rest is assured with a King bed, refreshing rain shower, essential toiletries, tea & coffee and panoramic city views.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

The intuitive design of this room makes it easy for you to balance business and pleasure. The 27sqm open-plan room is furnished with a King bed, a living space with seating and a versatile dining or workspace. With access to the Executive Lounge.

  • Views:

    City View

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Business or pleasure, you've made the right choice. This 27sqm room offers 2 crisp single beds, floor to ceiling windows, and a large workspace so you can connect with family, friends or colleagues. Also, take time to visit the Executive Lounge.

  • Views:

    City View

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Each moment counts in our spacious 45sqm Suite equipped with everyday comforts and little extras to make you feel like a VIP. Sip machine brewed coffee, soak in the bath or take time to enjoy the river views, Lounge access and connecting rooms avail.

  • Views:

    River side

Max. number of persons
2
Area
From 45 m² / 484 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Phnom Penh BKK 1

Street 51 corner street 294, Boeung Keng Kang 1
120102 PHNOM PENH
Cambodia

GPS:11.55348, 104.92628

Telephone
Fax +855 23 900 001
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 253 rooms
  • 2 rooms for people with reduced mobility
  • 12 family rooms
  • 52 connecting rooms
  • 253 non-smoking rooms
  • 28 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Lounge

  • Executive Lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Desk equipment available

  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet
  • Breakfast à la carte
  • Room service

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Board games available
  • Play area
  • Tourist guide for families

Well-being

Outdoor unheated pool

  • Outside
  • On site

In Balance by Novotel

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 30 parking spaces
  • Max Limited Height: 2 m / 6.55 ft

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking

Accessibility

  • Accessible parking

Outdoor parking

Street 51 corner street 294, Boeung Keng Kang 1, 120102 Phnom Penh, Cambodia

GPS:11.55348, 104.92628

Parking information

  • On site
  • Outdoor parking
  • Private
  • 20 parking spaces

MAKILA RESTAURANT

Photo out of - MAKILA RESTAURANT

Discover Makila, our signature all-day dining restaurant. Enjoy affordable, flavorful dishes crafted by our talented chef-perfect for lunch, dinner, or our signature seafood buffet experience.

Cooking style
International
Capacity
150
Accessibility
Accessible service
Street 51 corner street 294, Boeung Keng Kang 1, 120102 Phnom Penh, Cambodia
Telephone +855 23 902 741
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday
  • -
Subsequent opening hours

Menu average price: 22.32 € 25 USD

Brunch Details

  • brunch buffet
  • reservation recommended

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Vegetarian menu

Discover Makila, our signature all-day dining restaurant. Enjoy affordable, flavorful dishes crafted by our talented chef-perfect for lunch, dinner, or our signature seafood buffet experience.

KAIXO

Photo out of - KAIXO

Kaixo is a cozy café that opens from 6:30 to 23:30, offering freshly brewed coffee and tea - perfect for a relaxing break or business meetings. In the evening, it transforms into a lively bar with refreshing cocktails and mocktails.

Bar Type
BAR
Accessibility
Accessible service
Telephone +855 23 900 001

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Kaixo is a cozy café that opens from 6:30 to 23:30, offering freshly brewed coffee and tea - perfect for a relaxing break or business meetings. In the evening, it transforms into a lively bar with refreshing cocktails and mocktails.

Make a big splash, take a dip or simply unwind poolside. Forget everything and make time to unwind in our energising outdoor pool area located on level 5. Nestle in one of our sun loungers with an ice-cold drink, or enjoy a snack from Rosemary Pool Bar.

Make time for your fitness routine during your stay. Our In Balance by Novotel Fitness Centre will help maintain your equilibrium and help you stay in shape. Recharge your energy using our training equipment: cardio, weight training & stretching mats.

Bodia Spa offer fine aromatic spa treatments with perfume of natural herbs to awaken your senses and leave you feeling re-energized. Whether with a massage, or a beauty treatment.

Book

Say 'I do' to your nuptials at Novotel. With versatile venues; a Pool Deck, and an indoor Function Hall, there's a package to suit your wedding style. Always by your side, our specialists will take care of every detail along the planning journey.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  733 reviews

Customer review rating 5.0/5

Michael J. Solo - Confirmed reviews ALL

Dear Mr. Michael J., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you found our staff helpful and enjoyed our superb location. We look forward to welcoming you back for another beautiful stay. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 5.0/5

Colin P. Business - Confirmed reviews ALL

Dear Colin P., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our rooms comfortable and our staff welcoming. Your continued patronage is greatly appreciated, and we look forward to serving you again soon. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 4.5/5

Andrewjames P. Couples - Confirmed reviews ALL

Dear Mr. Andrewjames P., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that you enjoyed our location, friendly staff, and breakfast options. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 5.0/5

Siv R. Families - Confirmed reviews ALL

Dear Siv R., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of your bed, the variety of food at breakfast, and the movie night experience. It is rewarding to know that our staff made you feel welcome and at home. We appreciate your suggestion regarding a playground or kids club, as we continually seek to enhance our offerings for families. Thank you for choosing Novotel Phnom Penh BKK 1, and we look forward to welcoming you again in the future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 5.0/5

Samir M. R. Business - Confirmed reviews ALL

Dear Samir M. R., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind remarks regarding our hotel’s prime location. We are delighted to hear that you enjoyed the nearby dining options. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Dear Mr. Michael J., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you found our staff helpful and enjoyed our superb location. We look forward to welcoming you back for another beautiful stay. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 5.0/5

Colin P. Business - Confirmed reviews ALL

I have stayed at Novotel Phnom Penh several times this year. The rooms are comfortable and it is a convenient location near the centre of the city. The staff are great, always with a warm greeting and smile.

Dear Colin P., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our rooms comfortable and our staff welcoming. Your continued patronage is greatly appreciated, and we look forward to serving you again soon. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 4.5/5

Andrewjames P. Couples - Confirmed reviews ALL

The whole stay was a great experience, would happily recommend the hotel!

Dear Mr. Andrewjames P., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that you enjoyed our location, friendly staff, and breakfast options. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 5.0/5

Siv R. Families - Confirmed reviews ALL

Really enjoyed our stay, the bed is super comfortable, the dinner is nice, breakfast is wonderful variety of food, love the fresh juice! The movie night was amazing, we got some cotton candy for our kid, if the hotel has playground or kids club would be wonderful. The staff are the plus, they all nice and kind, really enjoyed to served us, made us feel welcome and feel like home!!

Dear Siv R., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of your bed, the variety of food at breakfast, and the movie night experience. It is rewarding to know that our staff made you feel welcome and at home. We appreciate your suggestion regarding a playground or kids club, as we continually seek to enhance our offerings for families. Thank you for choosing Novotel Phnom Penh BKK 1, and we look forward to welcoming you again in the future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 5.0/5

Samir M. R. Business - Confirmed reviews ALL

The hotel is located in an amazing spot with a lot of eateries a one minute walk away.

Dear Samir M. R., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind remarks regarding our hotel’s prime location. We are delighted to hear that you enjoyed the nearby dining options. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 5.0/5

Amila M. Couples - Confirmed reviews ALL

All staff very friendly

Dear Amila M., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind words regarding our friendly staff. It is always a pleasure to hear that our team has made a positive impact on your stay. We look forward to welcoming you back in the future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 5.0/5

Kien T. B. Solo - Confirmed reviews ALL

Everything is perfect for the stay with affortable price

Dear Kien T. B., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location to be ideal and appreciated the value we provide. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 4.5/5

Padinjarakarot K. S. Business - Confirmed reviews ALL

Breakfast was good. I am from India and had choice of food to have.

Dear Mr. Padinjarakarot K. S., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind feedback. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and the variety of breakfast options available. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 5.0/5

Douglas R. Business - Confirmed reviews ALL

I remained at Novotel for 48 hours. The staff was kind, helpful, and attentive. The rooms are modern and comfortable. I strongly recommend this hotel to any business travelers, or individuals

Dear Mr. Douglas R., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind words regarding our helpful and attentive staff, as well as your positive feedback on the comfort of our rooms. We are delighted to know that you enjoyed your stay and appreciate your recommendation for business travelers and individuals alike. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 5.0/5

Roland B. Solo - Confirmed reviews ALL

Good value breakfast perfect

Dear Mr. Roland B., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your positive feedback regarding our location and breakfast offerings. We are pleased to hear that you found great value in your stay with us. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 4.5/5

Aik H. C. Business - Confirmed reviews ALL

I stay at Novotel Phnom Penh BKK 1 for more than 60 nights in a year, and there is a reason I continue coming back rather than changing hotels. Whenever I return here, I feel like I am returning home. The hotel itself is comfortable and well located, but what makes the real difference is the people. A hotel can have beautiful rooms, facilities and a good location, but delivering a memorable guest experience ultimately depends on the team behind it. I would especially like to recognize Mary Dara, Guest Experience Brand & Loyalty Supervisor. Mary consistently delivers an exceptional level of guest experience. What impresses me is not only that she recognizes returning guests, but that she pays attention to individual preferences. On my latest stay, I received a handwritten welcome card mentioning that the team remembered my preference for staying active and working out, and they specially prepared a protein bar for me. It may sound like a small gesture, but this is exactly what genuine hospitality means to me — remembering your guest rather than simply processing another check-in. A special recognition also goes to Ms. Liza, who takes care of the Executive Lounge. After so many stays, the consistency, warmth and personal attention from the lounge team have become an important part of my experience here. Being recognized and welcomed back each time makes a significant difference, especially for someone who spends so many nights every year in hotels. I travel frequently and stay across many Accor properties, so naturally I experience and compare different hotels. What keeps me returning to Novotel Phnom Penh BKK 1 is not simply the brand or the room. It is the people and the consistency of the experience. There is a big difference between providing hotel service and creating genuine hospitality. Mary, Liza and the team understand that difference. After more than 60 nights a year here, I think the best compliment I can give is very simple: I don’t feel like I’m checking into a hotel anymore. I feel like I’m coming home. Thank you Mary, Ms. Liza and the entire Novotel Phnom Penh BKK 1 team. ❤️ Highly recommended, especially for frequent business travellers and long-stay guests.

Dear Mr. Aik H. C., Greeting from Novotel Phnom Penh BKK 1 I Cambodia. Thank you for your kind review and for choosing Novotel Phnom Penh BKK1 as your home away from home. We are delighted to know that Mary Dara and Ms. Liza helped make your stay memorable through their thoughtful service and personal touches. Your recognition means a lot to our team and encourages us to continue delivering exceptional experiences. We truly appreciate your continued support and look forward to welcoming you back home again soon. Warm regards, Phearom So Front Office Manager Novotel Phnom Penh BKK1 I Cambodia

Customer review rating 4.5/5

Jason H. Business - Confirmed reviews ALL

Rooms were comfortable and clean. Staff were extremely nice and hospitable.

Dear Mr. Jason H., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind words regarding our location, room comfort, and the hospitality of our staff. It is always rewarding to hear that our efforts to provide a welcoming environment resonate with our guests. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 4.0/5

Solomon H. Business - Confirmed reviews ALL

Very clean and comfortable rooms. The restaurant experience has for the most part been great. Respectful staff who seem to understand customer service though they can at times be overattentive in terms of collecting used cutlery. It seems the booking staff do not seem to have sufficient experience in dealing with international reputable organisation. I sensed unwarranted over anxiousness over payment. I was disappointed not to be able to use a breakout room. I was asked to pay for the whole day while our need for the room was only for 90 minutes. I have worked in over 60 countries for the last 20 years. My experience with other establishments is that such kind of service is often extended as a complimentary - at no extra cost.

Dear Mr. Solomon H., Greetings from Novotel Phnom Penh BKK 1, Cambodia. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you found our rooms clean and comfortable, and that our team demonstrated professionalism, respect, and a genuine commitment to customer service. Your kind recognition is truly appreciated and will be shared with our colleagues as encouragement. We also value your comments regarding the attentiveness of our restaurant staff. While our intention is always to provide attentive service, we understand the importance of ensuring guests feel comfortable throughout their dining experience, and we will continue to refine our service approach accordingly. Regarding your observations about the booking process, we appreciate your constructive feedback. We recognize the importance of providing knowledgeable and efficient reservation assistance, particularly for our international guests, and we will continue to strengthen our team's training and service standards. Please accept my sincere apologies regarding the breakout room arrangement and the additional charges incurred. We understand your disappointment and will review this matter internally with the relevant departments to identify areas for improvement and prevent similar situations in the future. Thank you once again for your valuable feedback. We greatly appreciate your insights and hope to have the opportunity to welcome you back to Novotel Phnom Penh BKK 1 for a more seamless and enjoyable experience. Warm regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1 I Cambodia

Customer review rating 4.0/5

Cago O. Families - Confirmed reviews ALL

We had a comfortable stay overall, and the staff were very friendly and welcoming! Our main issue was with the air conditioner: when running in eco mode, it had a slight musty odor. Turning down the temperature fixed the odor, but it was a bit noisy, and the room became a bit too cold for us. Overall, still a pleasant stay!

Dear Mr. Cago O., Greetings from Novotel Phnom Penh BKK1 I Cambodia. Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you had an overall comfortable stay and that our team's friendliness contributed positively to your experience. At the same time, we sincerely apologize for the inconvenience caused by the air conditioning unit and the odor you encountered in your room. Please rest assured that your comments have been shared with the relevant departments for investigation and corrective action. Guest comfort is our top priority, and feedback such as yours helps us improve our facilities and services. We truly appreciate your valuable comments and are pleased that these issues did not significantly affect your overall experience. Thank you once again for choosing Novotel Phnom Penh BKK 1. We look forward to welcoming you back for an even more enjoyable stay in the future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK1 I Cambodia

Customer review rating 5.0/5

Hoa A. D. D. Business - Confirmed reviews ALL

Staff was very supportive and friendly welcome all the time.

Dear Hoa A. D. D., Greeting from Novotel Phnom Penh BKK1 I Cambodia. Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and our staff supportive and welcoming. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 2.0/5

Deepak S. Families - Confirmed reviews ALL

The general facilities were lacking. Better hotels offering better services and pricing in Phnom Penh

Dear Mr. Deepak S., Greeting from Novotel Phnom Penh BKK 1 | Cambodia. Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies that your experience did not fully meet your expectations. We are sorry to learn that our service did not provide the attentive and welcoming experience you expected, and that the operating hours of our rooftop bar were not communicated during check-in. Your feedback has been shared with the relevant teams, and we will use your comments to improve our guest communication and service standards. Thank you again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you and your family back for a more enjoyable experience in the future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 5.0/5

Ivy P. Couples - Confirmed reviews ALL

Thank you so much Novotel Phnom Penh for making our first Cambodia visit a memorable and comfortable one. Everyone is so friendly and welcoming. We really felt at home during our 4-night stay. ❤️🇰🇭

Dear Ms. Ivy P., Greeting from Novotel Phnom Penh BKK 1 I Cambodia. Thank you for your kind words regarding your stay at Novotel Phnom Penh BKK 1. We are delighted to hear that our team's friendliness helped make your first visit to Cambodia a memorable experience. We truly appreciate your feedback and look forward to welcoming you back again in the near future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1, Cambodia

Customer review rating 4.0/5

Chalitwan S. Business - Confirmed reviews ALL

Overall, it was ok. but i have mention that i will arrive early so i request early check in but when i arrived the hotel staff told me that room not ready yet. And I told them that I really need to room to rest then they offer the room on executive floor which I have to pay extra charge. Actually, I don't mind but I think is not the way that I suppose to do. And another issue is when i check out the staff give me the bill for the for the whole period even my room is pai in advance so if I didn't check mean i will pay double, so I don't understand how the hotel system does not organize and they don't even know that I have credit card deposit.

Dear Ms. Chalitwan S., Warm greetings from Novotel Phnom Penh BKK 1 I Cambodia. Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to learn that you appreciated the cleanliness of your room and the professionalism of our restaurant team. I would also like to address the concerns you raised regarding your early check-in request. While we always strive to accommodate such requests whenever possible, room availability may occasionally limit our ability to provide the preferred room at the requested time. We sincerely appreciate your understanding and flexibility in accepting an alternative room option. Regarding the checkout process, please accept my apologies for any inconvenience or confusion caused by the billing. We are committed to ensuring that all prepayments are reflected accurately in our system, and your feedback will help us review and improve our procedures to provide a smoother guest experience. Thank you once again for your valuable comments. We truly appreciate your insights and hope to have the opportunity to welcome you back for an even more seamless and enjoyable stay in the future. Best regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1, Cambodia

Customer review rating 5.0/5

Baptiste C. Business - Confirmed reviews ALL

Great staff, great location

Dear Baptiste C., Greeting from Novotel Phnom Penh BKK 1 I Cambodia. Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable and appreciated our staff and location. Your feedback is invaluable to us. Best Regards, Phearom So Front Office Manager Novotel Phnom Penh BKK 1

Customer review rating 5.0/5

Alok K. Business - Confirmed reviews ALL

Very good experience with staff and location is excellent

Dear Alok K., Greetings from Novotel Phnom Penh BKK 1 I Cambodia. Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location to be excellent and that our staff contributed to a comfortable experience. Your kind words will be shared with our team. Best regards, Phearom So

Other web-users rate our hotel

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