Raffles Hotel Le Royal

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Raffles Hotel Le Royal 5 stars

Customer review rating (ALL Rating) 4.7/5 98 reviews

ALLSAFE approved hotel

Raffles Hotel Le Royal
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Description

Hotel extras

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's tourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

Our accommodation(s)

Blending French Colonial charm and Khmer opulence, each tastefully appointed room or suite at this iconic hotel exudes Cambodian style. For romantic getaways or family holidays, Raffles welcomes you with luxury accommodations in downtown Phnom Penh.

Hotel location

Raffles Hotel Le Royal

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
PHNOM PENH
Cambodia

Fax: +855 23 981 168

  • By plane

    PHNOM PENH INTERNATIONAL APT   At 10km / 6 miles

GPS:11.576354, 104.918079

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews for
Raffles Hotel Le Royal

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  98 reviews

TripAdvisor Rating  4.5/5  2,423 reviews

Well located

Customer review rating 4.0/5

J. F. B. C. Business - Confirmed reviews ALL

Traditional hotel, very good service but my room was poor located, too much noise and not enough drawers to place my clothing.

Nice and warm stayed

Customer review rating 5.0/5

Aphicha P. Business - Confirmed reviews ALL

Incredible and warm welcome , nice located

Dear Khun Aphicha, We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Thomas Bianco Executive Assistant Manager

Great food, beautiful room, and the best swimming pool ambience

Customer review rating 5.0/5

Trang V. Couples - Confirmed reviews ALL

I love this heritage hotel, so much history and great services.

Dear Mrs. V., Thank you very much for taking the time to share your comments regarding your recent stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. As we strive to continuously improve the quality of our services and deliver memorable experience to our resident, such feedback is the best reward we can receive. I will certainly share this with our colleagues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Thomas Bianco Executive Assistant Manager

Classic Raffles Service

Customer review rating 5.0/5

Paul W. Couples - Confirmed reviews ALL

Fantastic. The whole team were brilliantly hospitable, with service always at the forefront. Nothing was too much and the balance between polite helpfulness and intrusion is measured to perfection.

Dear Mr. W., Thank you very much for taking the time to share your comments regarding your recent stay at the Raffles Hotel Le Royal. I will share your comments with our team. As we strive to continuously improve the quality of our services, positive feedbacks are the best reward and encouragement we can receive and I am sure all our Heartists will be proud to know they were able to deliver a great stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Thomas Bianco Executive Assistant Manager

Elegant stay in Phnom Penh

Customer review rating 5.0/5

William H. Business - Confirmed reviews ALL

Greeted by one of the friendliest staff in Phnom Penh (not an easy task in itself) with a cool refreshing tea set the mood for this one-of-kind hotel. The rooms feel spacious and are extremely comfortable, the architecture is beautiful, as well as the garden view & pool. The staff were all extremely helpful and made for a wonderful stay.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously deliver memorable experience to our residents. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Thomas Bianco Executive Assistant Manager

Wonderful atmosphere

Customer review rating 4.0/5

Remblaak Business - Confirmed reviews ALL

Nice staff, beautiful hotel, good location, excellent pool area, Elephant bar

Dear Mrs K., Thank you very much for taking the time to share details regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. I have well taken note on the areas on which we need improvements, and will share this relevant teams so that we can work on action plans. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. You may please reach out to me directly at Th… should you need any further information. Yours Sincerely, Thomas Bianco Executive Assistant Manager

Great Location and staff

Customer review rating 5.0/5

Ziad N. Business - Confirmed reviews ALL

My first time at Raffles and it will not be my last. Great staff and service from the food to room, can’t say enough it’s a must visit hotel in Phnom Penh.

Dear Ziad Musbah N., Thank you for taking the time to comment on your recent stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Thomas Bianco Executive Assistant Manager

Phnom Penh Grand Dame historic hotel

Customer review rating 4.0/5

Stefan Families - Confirmed reviews ALL

Very very competent staff and beautiful hotel. Overall great experience and facilities.

Dear Mr. N., We very much appreciate you taking the time to share detailed comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share this with our team and I am sure that this will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. I have well taken note on the TV issue as well as on the improvements for the burger and the breakfast. They will be reviewed with the concerned departments for further improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Thomas Bianco Executive Assistant Manager

Great Hospitality

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Hotel staff is very kind and provided great hospitality. Room is very clean and food is delicious.

Dear Y. San, Thank you very much for your positive comments regarding your recent stay at the Raffles Hotel Le Royal. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Thomas Bianco Executive Assistant Manager

Total shambles

Customer review rating 0.5/5

Stefan L. Friends - Confirmed reviews ALL

I booked a one night stay with 4 friends as we were flying back to the USA from Phnom Penh. We drove 6 hours to get to this hotel from Kohn Rong island and we had booked our covid tests to be performed in the privacy of our hotel room as we needed these to enter the USA. When we got to the hotel our clinical nurse was waiting for us in the lobby…(not dressed in scrubs) We were told to wait in our room and 10 min later the manager on duty told us he had sent the nurse away because the hotel didn’t allow for covid tests to be carried out in the privacy of our hotel room as it looked bad having a medical person walking through the hotel. Very much an appearance problem. In a reality were were living through a pandemic a hotel that makes it more difficult for you to comply with the ‘new normal’ is just unacceptable. The manager literally told our nurse to leave the premises and then called me to tell me (on a Saturday evening) to leave the hotel at 6pm to go and find a clinic it’s just unacceptable. After arguing with him about how absurd the situation was he then accepted to have the nurse come back and perform the test in my room. The nurse refused to come back as they basically chased him away and threatened him to leave. We were left with no option but to try and find a clinic that could perform our test on a Saturday night as were flying back to the US on Sunday morning. The stress that this hotel caused its beyond repair. I will never encourage anyone travelling to stay at the Raffles. Truly horrific service just for the sake of keeping up appearances like the hotel is living a different era with no covid…

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Raffles Hotel Le Royal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have sent you a separate email with more specific explanations. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Bianco Executive Assistant Manager

Great stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Everything was great, the service was impeccable. Loved our drinks in the Elephant Bar and the room was lovely. The pool was very quiet. Overall a great stay

Dear Mrs. K., Thank you very much for taking the time to share your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Bianco Executive Assistant Manager

An oasis.

Customer review rating 5.0/5

David Couples - Confirmed reviews ALL

Our stay was a magical one. The staff were incredibly friendly and professional. We are neither people of wealth or influence but we were made to feel like royalty. Thank you.

Dear Mr. V., Thank you for taking the time to share your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team and in particular with Jason at The Elephant Bar. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Bianco Executive Assistant Manager

Living on reputation

Customer review rating 3.0/5

Paul A. Business - Confirmed reviews ALL

The hotel is good. The problem is that it is so hard to get a minor issue sorted out . The room phone had a problem. That took 2 days and had to be escalated to the Manager. Then there was a similar problem with the internet. Countless calls. People come to your room . That tool another 2 hours. Even simple things like asking for a bowl or a knife seem to be misunderstood and getting ice is something you have to do yourself. Rooms are good. Service tries hard , but is nowhere near 5 star.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Raffles Hotel Le Royal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was happy to have the chance to personally meet you over your stay and have the opportunity to get your feedbacks regarding the several issues you raised regarding both the WIFI and the Telephone. I have also noted the remarks regarding the ALL membership program and cutleries, bowl and ice which will be duly investigated and training plans will be implemented accordingly. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I remain at your disposition and please feel free to contact me directly for your future visit so we can ensure a smooth stay. Yours Sincerely, Thomas Bianco Executive Assistant Manager

A Home Away from Home

Customer review rating 4.5/5

Ray C. Friends - Confirmed reviews ALL

I have stayed at Raffles Hotel Le Royal for many times and this time is probably the best time ever. The service quality has obviously improved since my last stay. And the staff know how to respond and act appropriately. They have heard my suggestions given during my many prior stays. Special Thanks to Sophie and Thida. While walking in my room, I saw my favorite mint tea bags set at the table. I was thrilled. And the room is very clean. I didnt see the dust I used to see. Excellent experience this time.

Dear Yingjui C., Thank you for taking the time to share your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to share with us areas for improvements, this is really helpful for us to provide appropriate trainings to our team. We will ensure we share your feedbacks with the breakfast team for a faster delivery. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Thomas Bianco Executive Assistant Manager

Simply excellent

Customer review rating 5.0/5

Hannah Families - Confirmed reviews ALL

We stayed at this hotel whilst visiting family who live in PP, the staff are amazing, the rooms are great, the pool is perfect and food and drink is equally as good! I look forward to visiting again!!!

Dear Ms. Hanna, We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Bianco, Executive Assistant Manager

Customer review rating 5.0/5

Bob J. Families - Confirmed reviews ALL

Simply the best colonial style but with fresh ambience and great staff … it’s my go too hotel in Asia …

Dear Mr. j., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours Sincerely, Thomas Bianco, Executive Assistant Manager

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