Raffles Hotel Le Royal Phnom Penh 5 stars

Dear Mr. C., Thank you for taking the time to share your detailed feedback regarding your recent stay at Raffles Hotel Le Royal Phnom Penh. We are pleased to learn that you appreciated the warm hospitality of our team, the breakfast experience, and the service provided throughout your stay. Your kind recognition of our breakfast associates is especially appreciated. We are equally grateful for your constructive comments regarding the guest room, Wi-Fi connectivity, TV quality, room amenities, and fitness facilities. Your observations regarding door sealing, room furnishings, beverage preferences, and staff introductions have been carefully noted and shared with the relevant teams for review. Guest feedback such as yours is invaluable in helping us enhance our facilities and services while maintaining the character and heritage of our hotel. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back and provide an even more comfortable and personalized experience in the future. Sincerely, Sharon Quality and Development Manager

Dear Mr T., Thank you for taking the time to share your review following your recent business trip to Raffles Hotel Le Royal Phnom Penh. We are thrilled to hear that you enjoyed our nice accommodations and experienced our signature warm hospitality. ​It is a true pleasure to see your perfect scores for our arrival, departure, and Butler services. I will be sure to pass along your wonderful compliments to Mr. Gabriel, who will be delighted to know he made such a positive impact on your stay. ​We also greatly appreciate your constructive observations regarding the shower maintenance and the scent of the complimentary bottled water. Your detailed feedback is incredibly valuable to us as we continuously strive to refine our guest experience. Rest assured, our housekeeping and engineering teams have been notified to address these specific areas immediately. ​Thank you once again for choosing Raffles, and for your loyalty as an ALL Accor member. We look forward to welcoming you back for an even more seamless stay in the near future. Sincerely, Sharon Quality and Development Manager

Dear Mr. D., Thank you for sharing such wonderful feedback about your recent stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to know your experience was flawless, and we truly appreciate your kind words about our historic property, attentive staff, and sustainable initiatives. It is especially rewarding to hear your recognition of Sreyny, your butler, whose exceptional attentiveness made your stay feel personalized and memorable. We will be sure to share your praise with her and the team. We are also pleased to confirm that you have been added to the Raffles Newsletter, where you will receive tailored information about our products, services, and upcoming events. We look forward to welcoming you back for another exceptional experience. Sincerely, Sharon Quality and Development Manager

Dear Mr. R., We are truly grateful for your wonderful feedback and delighted that Raffles Hotel Le Royal Phnom Penh continues to be your sanctuary in the heart of Cambodia. Your kind words about our colleagues Kanhol, Bona, and Tingkea reflect the warmth and professionalism we strive to deliver, and we will proudly share your commendations with them. We are equally pleased that our dining, amenities, and sustainability initiatives exceeded your expectations, and that your ALL Platinum recognition was meaningful throughout your stay. We are especially appreciative of your interest in receiving tailored information about Raffles products, services, and events by e-mail. This allows us to keep you connected with exclusive updates, offers, and stories that reflect the timeless spirit of Raffles. Your suggestion regarding a buffet breakfast has also been noted with gratitude, as we continuously seek ways to enhance convenience for our valued guests. It is our privilege to welcome you as part of the Raffles family, and we look forward to sharing more memorable experiences and tailored updates with you in the future. Sincerely, Sharon Quality & Development Manager

Dear Mr. Lain, Thank you very much for sharing your wonderful feedback following your recent couple’s stay at Raffles Hotel Le Royal. We are delighted to know that you enjoyed the comfort of your room and en‑suite, the exceptional breakfast, and the unique atmosphere of the Elephant Bar. Your perfect ratings across all aspects of your stay are truly appreciated, and we are especially grateful for your kind recognition of Gabriel at concierge, whose attentive support made a difference to your experience. It was our pleasure to welcome you, and we look forward to hosting you again for another memorable stay in Phnom Penh. Sincerely, Sharon Quality & Development Manager