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Raffles Hotel Le Royal 5 stars

Customer review rating 4.6/5 1,079 reviews

ALLSAFE approved hotel

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Raffles Hotel Le Royal
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+ 9 Services

Hotel extras

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's t ourist attractions

  • Raffles' renowned 24-hour personal butler serv ice

  • Refined restaurant featuring exclusive Royal K hmer recipes

  • Home to the iconic Elephant Bar

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Shoe shine machine
  • Cash machine
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children Paying
  • Golf (nearby) Paying
  • Tennis (nearby) Paying
  • Other sports activities
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 2 Bar(s)
Business services
  • 9 Meeting room(s)
  • Congresses/conventions

Hotel location

Raffles Hotel Le Royal

92 Rukhak Vithei Daun Penh
Sangkat Wat Phnom
 phnom penh
cambodia

Tel: +85523981888

Fax: (+855)23981168

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHNOM PENH INTERNATIONAL APT   At 10km / 6 miles

GPS :11.576354, 104.918079

Our accommodation(s)

Blending French Colonial charm and Khmer opulence, each tastefully appointed room or suite at this iconic hotel exudes Cambodian style. For romantic getaways or family holidays, Raffles welcomes you with luxury accommodations in downtown Phnom Penh.

Our restaurants and bars

Le Phnom 1929

Type of cuisine: International

A relaxed colonial café style restaurant with the option of outdoor terrace dining. Extensive buffet breakfast and International buffet dinner or a la carte menu.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

POOLSIDE TERRACE

Type of cuisine: International

Located right beside the sanctuary of the swimming pool, the poolside terrace is the ideal place to relax in the afternoon sun right below the fragrant frangipani trees. Cool off with chilled wines, beers and tropical cocktails.

  • Monday -
  • Tuesday -
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  • Saturday -
  • Sunday -

RESTAURANT LE ROYAL

Type of cuisine: French

Phnom Penh's most elegant dining room Restaurant Le Royal has completed an inspirational refurbishment. The makeover has breathed new vitality and comfort into this stylish fine dining restaurant while maintaining the elegant ambiance.

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  • Tuesday -
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  • Sunday -

ELEPHANT BAR

A visit to Phnom Penh is not complete without a visit to the famous Elephant Bar, an institution in the city and where the famous Raffles afternoon tea is served. The bar has a full range of wines, beers and spirits including the Asia's selections of gin.

Non contractual photo

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  • Tuesday -
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  • Sunday -

CONSERVATORY

Home to traditional Raffles afternoon tea or light refreshments while enjoying the historic photos of the hotel and city.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
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  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 500

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 270 people

Find out more

Our guest reviews for
Raffles Hotel Le Royal

100% genuine reviews from our guests

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ALL Rating 4.6/5

1,079 reviews

Amazing experience for our entire family!

Customer review rating 5.0/5

Jacob R. Families - 03/06/2021 Confirmed reviews ALL

From the moment we arrived until we left, the experience we had at Raffles Hotel Le Royal was phenomenal. Our family was treated so well by the staff, who paid attention to all of the little details that made our stay so special. The amenities were amazing, the food was delicious, and the service was impeccable. The staff took great care of us, and we so appreciated the parting gift. A truly perfect experience.

Dear Family R., We very much appreciate your comments regarding your recent and unfortunate last staycation at the Raffles Hotel Le Royal in the Kingdom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I truly wish you all the best on your next ventures and look forward to welcoming you when the roads cross again. Sincerely, Dennis de Groot Hotel Manager.

Underwhelmed

Customer review rating 3.0/5

Julien Families - 23/04/2021 Confirmed reviews ALL

A bit disappointing for the standard it's supposed to be. The room was very clean but small. Several disfunctions: the knob of the bathroom door stayed in my hand, the telephone was rickety, the room documentation and menu were stained and worn, the baby bed made noise every time our baby moved ... these are minor details but not supposed to happen considering the price paid. The most annoying thing, and clearly unacceptable, was the entrance door which was bent, with a 1cm gap between the door and the frame: as a result the corridor light and noise came in as if the door was open. I was awoken at 6:15 by a squeaking trolley in the corridor when I was expecting a good night of sleep. I checked the other doors in the corridor and several looked the same. The receptionist was surprised when I informed her, although I can't believe I'm the first to report this.

Cher Monsieur D., Greetings from Raffles Hotel Le Royal in Phnom Penh. Thank you very much for taking the time to tell us about your recent experience with us. I am sorry to read that your experience did not meet your expectations and I would like to take this opportunity to present my sincerest apologies. At Raffles, we strive to provide memorable stays for every guests; therefore, your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly with our team. The issue you have pointed out regarding the doorframe has been add to our corrective maintenance program. We are also updating our in room compendiums at the moment, which will be printed and rolled out in the coming month. Finally, we have well noted the remarks regarding the breakfast offerings and our Executive Chef will ensure a proper follow up with our culinary team. Once again, please accept my apologies for all these shortcomings and we hope to have the opportunity to welcome you again to our hotel in the near future to highlight our improvements. If I can be of any further assistance to you in the meantime or for a future reservation, please do not hesitate to contact me directly at Th… . Once the situation allows, I would be very happy to host you for some of our legendary cocktails at The Elephant Bar to assure you of our willingness to improve and of the sincerity of our demarche. In addition, should you wish to experience the Raffles again, we would be happy to upgrade your family to a Suite. I wish you and your family a safe and healthy coming weeks. Yours sincerely, Thomas Bianco

Amazing Offer, well executed

Customer review rating 4.5/5

Nitin M. Families - 05/04/2021 Confirmed reviews ALL

Did the Gin Retreat with Raffles Phnom Penh. Very well thought through and executed but the team. Overall, they made sure we were looked after at different levels of the staff. Managed to organize a nice birthday surprise for my wife with the support of your team. One point I have taken away is because on the day we had the birthday lunch, the service seemed slow and a bit confused. Not sure why, but these seemed flustered. However, this was adequately rectified later. Overall, an excellent stay and team.

Dear Mr. M., Greetings from Raffles Hotel Le Royal in Phnom Penh. Thank you very much for taking the time to tell us about your recent experience with us. We are proud to read that you have enjoyed the Gin Retreat special offer that we have created. We will be sure to share these feedbacks with our team as they take pride in creating memorable experience to all our residents. At Raffles, we strive to provide excellent stays for every guests; therefore, your feedback is very important to us and I wish to assure you that we take all comments seriously. The issue you have pointed out regarding the service at lunchtime has been duly shared with the concerned team, and we have refreshed the service sequence procedure to ensure this does not occur again. Please accept my apologies for this shortcoming and we hope to have the opportunity to welcome you again to our hotel to highlight our improvements. If I can be of any further assistance to you in the meantime or for a future reservation, please do not hesitate to contact me directly at Th… I wish you and your family a safe and healthy coming weeks. Kind regards, Thomas Bianco

Extraordinary friendly staff

Customer review rating 4.5/5

Phanny S. Business - 01/04/2021 Confirmed reviews ALL

Most of the employees were extraordinary in delivering excellent service at breakfast, dinner, and the pool. Certain employees went the extra mile to be friendly, respectful, and genuinely helpful during my entire stay which I appreciated immensely. It was the BEST hotel experience I’ve had, considering my prior career working for the largest hotel company.

Dear Mrs. S., Greetings from Raffles Hotel Le Royal in Phnom Penh. Thank you very much for taking the time to tell us about your recent experience with us. We are proud to read that you felt the service from our Heartists was attentive and personalized. Thank you also for pointing out areas of improvements, in particular regarding the portion size, the sound level and the noise from the street, which we will be sure to address with our team as we are always looking to perfect the experience of our residents. At Raffles, we strive to provide excellent stays for every guests; therefore, your feedback is very important to us and I wish to assure you that we take all comments seriously. If I can be of any further assistance to you in the meantime or for a future reservation, please do not hesitate to contact me directly at Th… We can also send you some of our most popular Royal Khmer Cuisine recipes if you would like to try some at home! I wish you and your family a safe and healthy coming weeks. Kind regards, Thomas Bianco

Great service, best experience in Phnom Penh

Customer review rating 4.5/5

Jon S. Families - 23/03/2021 Confirmed reviews ALL

Always love coming to Raffles, super friendly service and great rooms. Keep doing what you do. Only slight feedback is that the service by the pool was slow on the Sunday, but likely they was because it got super busy. Thanks again team.

Dear Family S., We very much appreciate your comments regarding your recent staycation with us at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, I do wish to personal apologize for the service shortfall experienced around the poolside, this is certainly not the norm and we have taken the necessary actions to improve the pool side experience going forward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, Please feel free to reach out to me personally the next time your visit brings you to our colonial oasis and I will be sure to extend you our best offers through an upgrade. Sincerely, Dennis de Groot Hotel Manager.

A relaxing staycation (we reside in Phnom Penh) with lush greenery and trees around the swimming pool, beautiful room (Executive Suite) and pleasant staff.

Customer review rating 4.5/5

Tom Couples - 07/03/2021 Confirmed reviews ALL

We chose Raffles, because we have stayed here on previous 'staycations' and for special occasions, such as for our wedding anniversary, as we live and work in Phnom Penh. We choose Raffles hotel mostly because if it's lush poolside grounds, which provides a peaceful escape from the city. We also appreciate the breakfast (buffet pre-Covid), which we reckon is one of the best in the city. The staff is always friendly and accommodating and we have been able to upgrade to Executive suite on a few stays now. Also, the Elephant Bar is a welcome treat for us, as we are both gin lovers and connoisseurs.

Dear Mr. P., We very much appreciate your glowing review regarding your recent staycation with us here at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis de Groot Hotel Manager.

Beautiful hotel and good service from staff

Customer review rating 4.5/5

Hannah F. Couples - 22/12/2020 Confirmed reviews ALL

All staff were so friendly and helpful. The facilities were great and our suite was very comfortable. We stayed for our anniversary and there was so much effort from the hotel to make it special for us.

Dear family F., We very much appreciate your comments regarding your staycation at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis de Groot Hotel Manager.

Excellent staff, few things to improve

Customer review rating 3.5/5

Ciaran C. Business - 05/12/2020 Confirmed reviews ALL

0verall very good but breakfast and towels were surprisingly poor

Dear Mr. C., Thank you for taking the time to tell us about your staycation experience at the Raffles Hotel Le Royal. I am really sorry that one experienced shortcomings during your last stay; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the shortcomings, rest assured this is certainly not the norm. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, Let me know when your travels when bring you back to our historical oasis and I will be sure to extend you a suite upgrade. Sincerely, Dennis de Groot Hotel Manager.

Very pleasurable stay

Customer review rating 4.0/5

Tom Couples - 02/10/2020 Confirmed reviews ALL

staff was lovely, very attentive excellent stay gin bar is outstanding

Dear Mr. P., We very much appreciate your comments regarding your recent staycation at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your review and comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit and gin bar experience will be as pleasant as the previous one. Sincerely, Dennis de Groot Hotel Manager

relaxing, great service, wonderful gardens, lovely breakfast

Customer review rating 4.5/5

Tony Couples - 27/09/2020 Confirmed reviews ALL

We really enjoyed everything about the stay. The grounds are so pretty and a nice oasis in the city. We spent a lot of time at the pool - service and food/drinks were great out there. The cocktails at elephant bar were delicious. The food did take a bit long to arrive when we ordered at Elephant Bar. The breakfast food/service were very very good.

Great staycation

Customer review rating 4.5/5

Anonymous Couples - 26/09/2020 Confirmed reviews ALL

We enjoyed our entire stay. We’ve visited before but had never stayed. Overall very good.

Dear Mr. G., We very much appreciate your comments regarding your recent Staycation at the Raffles Hotel Le Royal, we are happy to hear that you had finally chosen to over night and experience the Legendary Raffles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, when we return to the new norm, we look forward to introducing our redefined Breakfast buffet offerings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis de Groot Hotel Manager.

lovely stay

Customer review rating 5.0/5

Kylie Families - 21/09/2020 Confirmed reviews ALL

My family and I had a wonderful time at Raffles. The staff were amazing, and we will be sure to organize another staycation. Only thing was we forgot our breakfast was supposed to be a champagne breakfast, so missed the champagne but only a small blip. We wish the team well through this very difficult time.

Dear Mrs. M., We very much appreciate your comments regarding your recent staycation at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your lovely comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also personally taken note of your feedback on the vegan options and more so the next visit, the champagne will certainly be on ice and on us, my apologies for this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis de Groot Hotel Manager.

Awesome Staycation

Customer review rating 5.0/5

Anonymous Families - 30/08/2020 Confirmed reviews ALL

We had a great time at your property. Service was excellent. Breakfasts was super tasty and the pool provided hour of fun for my family.

Dear Family C., We very much appreciate your comments regarding your recent staycation here at the Raffles hotel Le Royal. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our team members. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Raffles in the near future. Best wishes, "The Super Tall Guy" Dennis de Groot Hotel Manager.

Excellent Place to Stay in Phnom Penh

Customer review rating 5.0/5

K. J. Families - 27/08/2020 Confirmed reviews ALL

We liked restroom a lot, everything there was wonderful. Swimming pool was so nice, water was clean and place was wide. Breakfast was great, food was fantastic and we ate enough.

Dear Family K., We very much appreciate your comments regarding your recent staycation with us at the Raffles Hotel Le Royal. It is always a pleasure to receive such warm and a five star positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, I do however wish to personally apologize for the cash deposit situation at the front desk and remain on hand should one wish to discuss this further for me to understand what exactly happened. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis de Groot Hotel Manager

Dazzling stay at Raffles

Customer review rating 5.0/5

Mary N. Couples - 26/08/2020 Confirmed reviews ALL

From the moment we arrived we felt welcomed into a cocoon of luxury and calm. Our suite was sumptuous, complete with a deep bath and beautifully appointed. All the little extras, robes, slippers, chocolate truffles added to the delightful experience. All members of staff, from the manager Dennis to the lovely lady at the Writers Bar treated us warmly with lovely stories of the hotel and we were welcomed at every turn.

Dear Mrs N., Thank you ever so much for your glowing review, this is indeed dazzling to read and will be well shared with all our hearty team members here at Raffles hotel Le Royal. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our Team members as we strive to continuously improve the quality of our services, I do however wish to personally apologize for the shortcomings during your breakfast, I will be sure to address this with our team, feel free to reach out to me personally for your next visit and I would be more than glad to extend you the courtesy of an Upgrade to the next room category on us! Thank you again for sharing your staycation experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis de Groot Hotel Manager.

nice experience

Customer review rating 4.5/5

Lyze Friends - 24/08/2020 Confirmed reviews ALL

High quality food, beautiful rooms and great complimentary service

Dear Mrs. B., We very much appreciate your comments regarding your recent staycation here at the Raffles Hotel Le Royal. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for each time. Thank you for your kind feedback, and we hope to see you again soon for another historical journey with us. Sincerely, Dennis de Groot Hotel Manager.

Excellent Royal Hotel

Customer review rating 5.0/5

Balachandra K. Business - 13/08/2020 Confirmed reviews ALL

Yes the Raffles hotel is best hotel i have ever visited traditional adorable ❤️ affectionate people at Front desk, setup at room, overall nowords to express the delicious food had by me and all crew members .we all looking forward to be again and again to reach your Royal palace.

Dear Mr. K., We very much appreciate your comments regarding your recent stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our affectionate team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next crew visit will be as pleasant as the previous one. Sincerely, Dennis de Groot Hotel Manager.

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