Raffles Hotel Le Royal 5 stars

Customer review rating (ALL Rating) 4.8/5 526 reviews

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Description

Hotel extras

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's tourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

Our accommodation(s)

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Hotel location

Raffles Hotel Le Royal

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 PHNOM PENH
Cambodia

GPS:11.576354, 104.918079

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  526 reviews

TripAdvisor Rating  4.5/5  2,570 reviews

Certificate of excellence 2024

Wry nice old world experience

Customer review rating 4.0/5

Tivo R. Business - Confirmed reviews ALL

I very much enjoyed my stay at Raffles in Phnom Penh. The overall decor of the hotel is exquisite. The check-in procedure is a little odd, they have you sit down and take your documents to check you in instead of just having you do it at the front desk. The rooms are very comfortable and classy in their decoration. The Elephant Bar has an absolutely fantastic selection of cocktails, and the gin experience Is quite fun. I was a little disappointed in breakfast. The selection was OK, but some of the recipes, particularly the hollandaise sauce on the Eggs Benedict seemed a little off. The noodle soup however was delicious. The lunch menu at the restaurant was quite delicious and well appointed and everyone in our party was most delighted with our selections. I had the pork chop with scalloped potatoes and I was very pleased. The gym and spa are very good and all the equipment was in good working order. The Spa treatments were reasonably priced and I enjoyed it. The hotel has a lap pool as well as a pool for patrons to play and relax. At the time of year that we went the water was a tad on the warm side, but I suppose that is to be expected. The food at the pool bar was very good , but it is hard to enjoy it as there is no indoor or very well shaded area to eat it, and in the heat, it was difficult to enjoy, but I did enjoy the beverages. Overall it is definitely a hotel I would book again and would be excited to stay there again.

Dear Mr. R. Sr, Thank you for taking the time to share your detailed feedback about your recent stay at Raffles Hotel Le Royal in Phnom Penh. We are thrilled to hear that you enjoyed the exquisite decor, comfortable rooms, and the delightful experiences at the Elephant Bar and our restaurants. We appreciate your constructive comments regarding the check-in procedure. Our intention is to provide a relaxing and personalized welcome experience, but we understand that preferences vary, and we will review this process for improvements. It's wonderful to hear that you found the gym and spa facilities to be in good working order and that you enjoyed your treatments. We are also glad that you appreciated the variety of our pools, even though the temperature was warmer than expected during your stay. We apologize for any disappointment with the breakfast selection and the hollandaise sauce on the Eggs Benedict. We will share this with our culinary team to refine our offerings. Similarly, we will look into enhancing the shaded dining options at the pool bar to ensure a more comfortable experience. Regarding your check-out experience, we regret the delay you encountered. We will address this with our team to ensure a smoother and more efficient process in the future. Thank you once again for your comprehensive review. We look forward to the pleasure of welcoming you back to Raffles Hotel Le Royal and ensuring your next stay is even more memorable. Yours sincerely, Thomas Bianco Executive Assistant Manager

Wry enjoyable stay for a business trip

TripAdvisor rating 4.0/5

tiv0r Business - TripAdvisor review

I very much enjoyed my stay at Raffles in Phnom Penh. The overall decor of the hotel is exquisite. The check-in procedure is a little odd, they have you sit down and take your documents to check you in instead of just having you do it at the front desk. The rooms are very comfortable and classy in their decoration. The Elephant Bar has an absolutely fantastic selection of cocktails, and the gin experience Is quite fun. I was a little disappointed in breakfast. The selection was OK, but some of the recipes, particularly the hollandaise sauce on the Eggs Benedict seemed a little off. The noodle soup however was delicious. The lunch menu at the restaurant was quite delicious and well appointed and everyone in our party was most delighted with our selections. I had the pork chop with scalloped potatoes and I was very pleased. The gym and spa are very good and all the equipment was in good working order. The Spa treatments were reasonably priced and I enjoyed it. The hotel has a lap pool as well as a pool for patrons to play and relax. At the time of year that we went the water was a tad on the warm side, but I suppose that is to be expected. The food at the pool bar was very good , but it is hard to enjoy it as there is no indoor or very well shaded area to eat it, and in the heat, it was difficult to enjoy, but I did enjoy the beverages. Overall it is definitely a hotel I would book again and would be excited to stay there again.

Beautiful hotel.

Customer review rating 5.0/5

Brett G. B. Couples - Confirmed reviews ALL

We thoroughly enjoyed staying at Raffles Le Royal & will recommend it to anyone travelling to Phnom Penh. The staff were amazing & the facilities were excellent. We are planning to return to explore Cambodia again. Thank all your staff for us.

Dear Mr. B., Thank you for your lovely feedback and for choosing Raffles Hotel Le Royal for your stay in Phnom Penh. We are delighted to hear that you thoroughly enjoyed your time with us and found our staff and facilities exceptional. Your kind words about our team, from the doorman to the bar staff, reception, and restaurant, are greatly appreciated. We take pride in maintaining the highest standards of cleanliness and are glad you noticed our efforts to eliminate disposable water bottles as part of our sustainability initiatives. We apologize for any inconvenience you experienced with our app and appreciate your feedback. It is reassuring to know that our phone service met your needs. We look forward to welcoming you back on your next trip to Cambodia. Please extend our thanks to your friends and family for any recommendations you make on our behalf. Yours sincerely, Thomas Bianco Executive Assistant Manager

As always impeccable

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

5 star as usual, one small thing I noticed was that the choice at breakfast was a little less than usual, but still I can never complain, this is my favorite hotel in Asia

Dear Mr. K., Thank you for your wonderful feedback and for consistently choosing Raffles Hotel Le Royal as your preferred hotel in Asia. It was a pleasure to welcome you back at your home away from home and we are delighted to hear that your stay was impeccable and that our staff contributed to making your experience truly special. We appreciate your observations regarding the breakfast offerings. While we strive to provide a diverse and satisfying selection, we will certainly consider expanding the options to ensure an even more delightful start to your day. We have recently shifted to an a la carte breakfast to reduce the food waste generated by the hotel, as part of our sustainability commitment. Your kind words about our team are deeply appreciated and will be shared with everyone who contributed to your memorable stay. We look forward to welcoming you back soon and continuing to provide you with the exceptional service and experience that you have come to love at Raffles Hotel Le Royal. Yours sincerely, Thomas Bianco Executive Assistant Manager

Wonderful stay

Customer review rating 4.5/5

Terence B. Couples - Confirmed reviews ALL

I recently had the pleasure of staying at Raffles, and it was an exceptional experience from start to finish. The room was beautifully appointed and provided a luxurious and comfortable retreat. The staff were incredibly attentive and made us feel truly welcome. The breakfast was a highlight of our stay, offering a delicious and varied selection each morning. We also enjoyed relaxing at the Elephant Bar and by the pools, both of which were fantastic. Thank you, Raffles, for a wonderful holiday. We look forward to our next visit!

Dear Terence Raymond B., Thank you for sharing such a glowing review of your recent stay at Raffles Hotel Le Royal. We are thrilled to hear that your experience with us was exceptional from start to finish. It's wonderful to know that you found your room beautifully appointed and luxurious, providing a comfortable retreat. Our team strives to create a welcoming atmosphere for our guests, and we are delighted that their attentiveness made a positive impact on your stay. We are pleased that our breakfast offerings were a highlight for you, and that you enjoyed the delicious and varied selection each morning. It's also great to hear that you had a relaxing time at the Elephant Bar and by the pools. Your kind words and appreciation mean a lot to us. We look forward to welcoming you back for another wonderful holiday in the near future. Yours sincerely, Thomas Bianco Executive Assistant Manager

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Other web-users rate our hotel

  • 82 reviews 9.4/10 Location
  • 188 reviews 8.1/10 Room
  • 389 reviews 9.3/10 Service
  • 135 reviews 9.3/10 Vibe
  • 125 reviews 9/10 Amenities
  • 97 reviews 8.5/10 Breakfast
  • 84 reviews 9.2/10 Pool
  • 73 reviews 5.5/10 Comfort

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