Raffles Hotel Le Royal Phnom Penh 5 stars

Customer review rating (ALL Rating) 4.8/5 924 reviews

Raffles Hotel Le Royal Phnom Penh - Image 1
Raffles Hotel Le Royal Phnom Penh - Image 2
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Raffles Hotel Le Royal Phnom Penh - Image 4

Description

Hotel extras

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's tourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

Our accommodation(s)

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Hotel location

Raffles Hotel Le Royal Phnom Penh

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 PHNOM PENH
Cambodia

GPS:11.576354, 104.918079

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  924 reviews

TripAdvisor Rating  4.5/5  2,658 reviews

Certificate of excellence 2025

South East Asia Travels

TripAdvisor rating 5.0/5

William B TripAdvisor review

Excellent food, atmosphere and pianist. My hostess, Pisey was wonderful. Lobster mai course was excellent and my personal butler Henry was so helpful. I would definitely recommend this hotel , exquisite decor, very attentive staff and all round first class experience

Customer review rating 5.0/5

Douglas H. M. Couples - Confirmed reviews ALL

Great hotel, very relaxing stay with excellent service. Had a perfect 31st Wedding Anniversary. Thank you Raffles Team!!

Dear Mr. M., Thank you very much for sharing such a wonderful review of your recent stay at Raffles Hotel Le Royal. We are truly honored that you chose to celebrate your 31st Wedding Anniversary with us and delighted to know that it was a perfect and memorable occasion. Your kind words about our hotel, the relaxing atmosphere, and the excellent service mean a great deal to our entire team. It is especially rewarding to hear that everyone contributed to making your stay so enjoyable. We look forward to welcoming you back to your “perfect oasis” whenever your travels bring you to Phnom Penh again. Until then, please accept our heartfelt congratulations once more on your anniversary, and our sincere gratitude for recommending Raffles to others. Warm regards, Sharon Quality & Development Manager

Customer review rating 4.0/5

Neil A. H. F. Friends - Confirmed reviews ALL

We really enjoyed our stay and thought your staff were terrific, efficient and friendly. But your breakfast experience was poor - slow service and over fussy. A small buffet would work much better, we felt. Plus you have a stunning pool area, but there was only one person working the area which meant it was hard getting service,

Dear Mr. F., Thank you very much for taking the time to share your feedback following your recent stay at Raffles Hotel Le Royal. We are delighted to know that you enjoyed the elegance of our hotel and that our team left a positive impression with their efficiency, friendliness, and professionalism. We sincerely regret that your breakfast experience and poolside service did not meet expectations. Your comments regarding the pace of service and the buffet style are invaluable, and we will review these points with our culinary and service teams to ensure improvements are made. Likewise, we recognize the importance of attentive poolside service and will take steps to enhance staffing and responsiveness in this area. We truly appreciate your constructive observations, as they help us refine the guest experience while maintaining the charm and heritage of our hotel. It is encouraging to know that despite these shortcomings, you would still recommend us to others, and we look forward to welcoming you back for a more seamless and memorable stay. Warm regards, Sharon Quality & Development Manager

Customer review rating 4.5/5

Alexis V. H. Couples - Confirmed reviews ALL

We had a wonderful, special trip and we could tell that a lot of work went into making us feel welcome, especially for our anniversary, little touches like notes and flowers were most welcome. The one, very small drawback was the wait for service to our room, not for food, but for little items we needed. On the Sunday we had planned to eat in our room before we left but the service was too busy and in the end didn't call back before we left. The food we did have was wonderful though and we have even thought to visit again just to eat.

Dear Ms. H., Thank you very much for choosing Raffles Hotel Le Royal Phnom Penh to celebrate such a special occasion, and for sharing your thoughtful review. We are delighted to know that the anniversary touches, flowers, and notes made your stay memorable, and that you enjoyed the culinary experience so much you are already considering a return visit. We sincerely regret the delay you experienced when requesting small items to your room on Sunday. While our team strives to respond promptly, it appears that your request was not followed up in time due to high demand. To help us improve, may we kindly ask you to confirm which items were needed? This will allow us to clarify whether the request should be handled by our housekeeping team or by our butler service and ensure that future guests receive timely assistance. We also appreciate your feedback regarding in-room entertainment connectivity. Your comments have been shared with our management team as we continue to enhance our guest experience. Thank you for your interest in receiving tailored updates from Raffles. We are pleased to confirm that your email address has been added to our mailing list, ensuring you will receive the Raffles Newsletter with the latest news, exclusive offers, and curated insights into our products, services, and upcoming events. In the meantime, we look forward to keeping you connected to the timeless world of Raffles, where we share our most inspiring stories, exceptional experiences, and distinguished offerings. Thank you once again for your generous praise and thoughtful observations. We eagerly anticipate the pleasure of welcoming you back, where every detail of your stay will be attended to with seamless care. Warm regards, Sharon Quality & Development Manager

Customer review rating 5.0/5

Andrea V. C. Couples - Confirmed reviews ALL

Wonderful stay

Dear Ms. Andrea, Thank you very much for your wonderful feedback and perfect rating. We are delighted to know that your stay at Raffles Hotel Le Royal Phnom Penh was truly enjoyable and that our hotel, service, and facilities met your expectations. Your kind words are a great encouragement to our team, and we are thrilled that every aspect of your experience from arrival to departure was excellent. We look forward to welcoming you back for another memorable stay. Warm regards, Sharon Quality & Development Manager

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Other web-users rate our hotel

  • 195 reviews 9.4/10 Location
  • 373 reviews 8.3/10 Room
  • 770 reviews 9.1/10 Service
  • 10 reviews 8.1/10 WiFi
  • 313 reviews 9.5/10 Vibe
  • 270 reviews 9.4/10 Amenities
  • 199 reviews 8.6/10 Breakfast
  • 155 reviews 7.1/10 Comfort

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