Dear Mr. S., Thank you for your wonderful review and for choosing to stay with us during your travels. We are delighted to learn that you enjoyed your experience at Raffles Hotel Le Royal and appreciated the warm hospitality of our team, the colonial charm of the hotel, and the relaxing spa treatments. It is especially rewarding to know that you found great value in your stay and would recommend us to fellow travelers. Your kind recognition inspires us to continue delivering memorable experiences for our guests. We look forward to welcoming you back for another exceptional stay in Phnom Penh. Sincerely, Sharon Quality & Development Manager

Dear Mr. J., Thank you for taking the time to share your feedback following your recent family stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to learn that the room upgrade, special tent arrangement, celebration cake, and personalized touches made your stay memorable. Creating unique and meaningful experiences for our guests is at the heart of what we do, and we are pleased that these gestures exceeded your expectations. Your recognition of our team's warmth, attentiveness, and genuine hospitality is sincerely appreciated and will be shared with the entire team. We are also grateful for your encouraging comments regarding our sustainability efforts and responsible hospitality practices. Thank you once again for your recommendation and trust. We look forward to welcoming you and your family back for another unforgettable experience. Sincerely, Sharon Quality & Development Manager

Dear Mr. H., Thank you for choosing Raffles Hotel Le Royal again and for sharing such wonderful feedback following your recent stay. We are delighted to know that your second visit was a perfect experience and that you enjoyed the comfort of your room, the warm service from our team, the breakfast experience, and the iconic Elephant Bar. It is especially rewarding to learn that our colleagues' personalized recognition and attention made a lasting impression. We also appreciate your comments regarding the ALL.com mobile app and hotel information availability during the booking process. Your feedback is valuable and will be shared with the relevant teams for review. Thank you for your loyalty and recommendation. We look forward to welcoming you back to Raffles Hotel Le Royal for another memorable stay. Sincerely, Sharon Quality & Development Manager

Dear Mr. M., Thank you for taking the time to share your feedback following your recent stay at Raffles Hotel Le Royal. We are delighted to hear that you enjoyed the charm of our historic hotel, the attentive service during dinner, and our pool facilities. It is also wonderful to know that you found the overall dining experience enjoyable and would recommend the hotel to others. Please accept our sincere apologies regarding the wardrobe door in your room. We regret the inconvenience caused by the door not remaining closed, which resulted in the wardrobe light turning on during the night and disturbing your rest. Your feedback has been shared with our Engineering team for immediate inspection and repair. We also appreciate your comments regarding the food offerings. While we are pleased that you enjoyed your meals, we recognize there is an opportunity to create a more memorable culinary experience, and your feedback will be shared with our culinary team for review. Thank you again for your valuable comments. We look forward to welcoming you back for an even more exceptional stay in the future. Sincerely, Sharon Quality & Development Manager

Dear Mr. D., Thank you for sharing your wonderful feedback following your recent stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to know that you enjoyed our unique heritage property, delicious food, and the impeccable service delivered by our team. It is especially rewarding to learn that your accommodation, cleanliness, team service, and departure experience met your expectations and contributed to an outstanding business stay. We also appreciate your comments regarding breakfast selection and Wi-Fi, as they help us identify opportunities for further enhancement. Your recommendation and loyalty as an ALL-Gold member are sincerely valued. We look forward to welcoming you back for another memorable experience in the near future. Sincerely, Sharon Quality & Development Manager

Dear Mr. Chase, Thank you for sharing your exceptional feedback following your recent stay at Raffles Hotel Le Royal. We are truly delighted to learn that you had such a memorable experience and that our team made a lasting impression. Your special recognition of Henry is greatly appreciated. We are proud that he was able to provide genuine care and support during your medical situation by assisting with hospital arrangements, transportation, and thoughtful follow-up during your recovery. Moments like these reflect the personalized service we strive to deliver to every guest. We are also pleased that you enjoyed our pool experience, Elephant Bar, and signature cocktails, particularly the Phnom Penh Sling. Your kind comments and intention to return are the highest compliments we could receive. Thank you for choosing Raffles Hotel Le Royal. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Sharon Quality & Development Manager

Dear Mr. P., Thank you for taking the time to share your detailed feedback following your stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to know that you enjoyed the overall ambiance of our hotel and appreciated the balance of luxury and practicality throughout your stay. It is especially rewarding to receive your recognition of our Concierge, Front Desk, and Housekeeping teams, whose warm and attentive service helped make your visit memorable. At the same time, we sincerely appreciate your constructive feedback regarding our dining experiences. While we are pleased that you enjoyed breakfast and recognized the quality and safety of our ingredients, we are sorry that our restaurant, bar, and in-room dining menus did not meet your expectations in terms of variety, taste, and presentation. Your specific comments regarding the lobster bisque and the Elephant Bar food menu have been shared with our culinary leadership team for review and improvement. Thank you once again for your valuable feedback and for recommending our hotel. We look forward to welcoming you back and providing an even better dining experience during your next visit. Sincerely, Sharon Quality & Development Manager

Dear Mr. C., Thank you for your continued loyalty and for taking the time to share such a wonderful review. We are truly honored that you consider Raffles Hotel Le Royal Phnom Penh your home in Phnom Penh. It is especially rewarding to know that our team consistently delivers the warm hospitality and personalized service that make each stay memorable. We are delighted that our Butler service, booking experience, transportation assistance, city recommendations, and restaurant arrangements continue to add value to your visits. Your recognition of our Housekeeping team and the entire hotel team means a great deal to us. We will be pleased to share your feedback with all Heartists, who work hard to create exceptional guest experiences every day. We also appreciate your decision to subscribe to our newsletter and look forward to keeping you informed about the latest Raffles products, services, offers, and special events. Thank you once again for your trust and support. We look forward to welcoming you back home on your next visit to Phnom Penh. Sincerely, Sharon Quality & Development Manager

Dear Ms. Amanda, Thank you for sharing your feedback following your recent stay at Raffles Hotel Le Royal. We are delighted to know that you enjoyed a relaxing experience and appreciated our comfortable surroundings, attentive colleagues, and well-organized service. Your kind comments are truly encouraging for our team. We also appreciate your feedback regarding the accommodation experience, breakfast selection, and the ALL-loyalty program. Your observations have been noted and will be reviewed by the respective teams as we continuously seek opportunities to enhance our guest experience. Thank you once again for your valuable feedback and for choosing to stay with us. We look forward to welcoming you back to Raffles Hotel Le Royal in the near future. Sincerely, Sharon Quality & Development Manager

Dear Ms. G., Thank you for your wonderful review and for awarding us a perfect 100/100 score. We are delighted to know that you enjoyed the warm hospitality of our team and the unique ambiance of Raffles Hotel Le Royal. Your kind recognition of our friendly and helpful colleagues means a great deal to us. We are also pleased that every aspect of your stay, from arrival to departure, exceeded your expectations. We truly appreciate your recommendation and look forward to welcoming you back for a longer stay in the future. Sincerely, Sharon Quality & Development Manager

Dear Ms. Beata, Thank you for taking the time to share your wonderful review. We are delighted to learn that you enjoyed the unique heritage, architecture, and atmosphere of Raffles Hotel Le Royal. It is especially rewarding to know that the historical character of the hotel, together with the warmth and professionalism of our team, created such a memorable experience. We are also pleased that you enjoyed the atmosphere and live music at the Elephant Bar. Your kind comments are greatly appreciated and will be shared with our team. Thank you for your valuable feedback regarding loyalty recognition and our sustainability initiatives. We will continue enhancing how we communicate these programs to ensure our guests are fully aware of the benefits and efforts available during their stay. We sincerely appreciate your recommendation and look forward to welcoming you back to Raffles Hotel Le Royal for another memorable visit. Sincerely, Sharon Quality & Development Manager

Dear Ms. Hollie, Thank you for your wonderful review and for awarding us a perfect score following your stay at Raffles Hotel Le Royal. We are delighted to learn that you experienced the best hotel service you have ever received. Your kind words about our team going above and beyond are truly rewarding and reflect the level of hospitality we strive to deliver every day. We are especially pleased to hear that Mikey made such a positive impression during your stay. We will be delighted to share your recognition with him and the entire team. Thank you for your recommendation and for choosing Raffles Hotel Le Royal. We look forward to welcoming you back for another memorable stay in the future. Sincerely, Sharon Quality & Development Manager

Dear Ms. Deepa, Thank you for sharing your wonderful feedback following your recent stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to learn that you had a fantastic overall experience and particularly appreciated our location, dining options, footman service, housekeeping, and the genuine hospitality of our team. Your kind comments regarding our flawless housekeeping service and memorable check-in experience are truly appreciated and will be shared with the respective teams. We also thank you for highlighting your breakfast experience. Your feedback is valuable as we continuously review our offerings to ensure they meet and exceed our guests' expectations. We sincerely appreciate your recommendation and look forward to welcoming you back for another memorable stay at Raffles Hotel Le Royal. Sincerely, Sharon Quality & Development Manager

Dear Mr. B., Thank you for your wonderful review and for choosing Raffles Hotel Le Royal. We are delighted to learn that you enjoyed your stay and appreciated the beauty of the hotel, the comfort of your room, and our breakfast experience. Your kind recognition of our welcoming and friendly team is especially rewarding, as creating memorable experiences for our guests is at the heart of what we do. We sincerely appreciate your recommendation and look forward to welcoming you back to Raffles Hotel Le Royal for another exceptional stay. Sincerely, Sharon Quality & Development Manager

Dear Ms. Lucy, Thank you for taking the time to share your wonderful feedback following your stay at Raffles Hotel Le Royal. We are delighted to know that our team's friendliness, attentiveness, and attention to detail made your experience so enjoyable. Your kind words about the warm hospitality you received, along with your special recognition of Isabel our Cluster Director of Sales & Marketing, mean a great deal to us. We will be delighted to share your compliments with her and the entire team. It is especially rewarding to hear that you would recommend our hotel to friends, colleagues, and clients, and that our historic property left such a positive impression on you. Your support and confidence in our team are truly appreciated. We are also grateful for your interest in receiving tailored information about Raffles products, services, and events. We look forward to staying connected and welcoming you back to Raffles Hotel Le Royal in the near future. Sincerely, Sharon Quality & Development Manager

Dear Mr. & Mrs. G., Thank you for your wonderful feedback and for choosing Raffles Hotel Le Royal. We are delighted to know that you had such an exceptional stay and that our team's warm hospitality, beautiful heritage surroundings, comfortable accommodation, and culinary experiences contributed to a memorable visit. It is especially rewarding to hear that you enjoyed the ambiance of Elephant Bar, the quality of our dining experiences, and our sustainability initiatives. Your kind recommendation and perfect ratings across many aspects of your stay mean a great deal to us. We truly appreciate your support and look forward to welcoming you back for another memorable experience in the near future. Sincerely, Sharon Quality & Development Manager

Dear Mrs. W., Thank you for taking the time to share your feedback following your recent stay at Raffles Hotel Le Royal. We are delighted to learn that you and your family enjoyed a memorable experience with us and that our team was able to help make Ms. Edie's birthday celebration extra special. It is always our pleasure to create meaningful moments for our guests, and your kind recognition of our team's efforts is greatly appreciated. We are also grateful for your comments regarding our sustainability initiatives. Thank you for acknowledging our efforts to eliminate plastic water bottles. We appreciate your suggestion that our sustainability commitment could be communicated more clearly, and we will certainly take this into consideration as we continue to enhance our guest experience. Thank you once again for your recommendation and perfect ratings across all areas of your stay. We look forward to welcoming you and your family back in the near future. Sincerely, Sharon Quality & Development Manager

Dear Mr. V., Thank you for taking the time to complete our survey and share your feedback following your recent stay at Raffles Hotel Le Royal. We are truly delighted to learn that every aspect of your experience met your expectations. Your comments about the room, food, service, and hotel grounds being "just right" are wonderful to hear and serve as great encouragement for our team. We are also pleased that you enjoyed a seamless experience throughout your stay, from booking and arrival to departure. Your recommendation and high ratings across all key areas are greatly appreciated. Thank you once again for your support. We look forward to welcoming you back for another memorable stay in the near future. Sincerely, Sharon Quality & Development Manager

Dear Ms. L., Thank you for sharing your feedback. We are delighted to know that you enjoyed our convenient location, lovely rooms, and the warm service provided by our team throughout your stay. We appreciate your comments regarding the food experience, particularly the breakfast selection, portion sizes of certain à la carte items, and your preference for more self-service buffet options for yogurt, fruit, and juices. Your feedback is valuable and has been shared with our culinary team for review as we continuously strive to enhance our dining experience. We sincerely appreciate your observations and hope to have the opportunity to welcome you back for an even better stay in the future. Sincerely, Sharon Quality and Development Manager