Raffles Hotel Le Royal 5 stars

Customer review rating (ALL Rating) 4.8/5 569 reviews

Best price
guarantee
Raffles Hotel Le Royal - Image 1
Raffles Hotel Le Royal - Image 2
Raffles Hotel Le Royal - Image 3
Raffles Hotel Le Royal - Image 4
92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, 120211 PHNOM PENH, Cambodia

Description

Hotel extras

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's tourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Raffles Hotel Le Royal

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 PHNOM PENH
Cambodia

GPS:11.576354, 104.918079

Telephone
Fax +855 23 981 168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  569 reviews

TripAdvisor Rating  4.5/5  2,589 reviews

Certificate of excellence 2024

Perfect!

Customer review rating 5.0/5

Hui M. W. Business - Confirmed reviews ALL

Best hospitality experience ever. Attentive staffs, great gastronomic food, superb hygiene. The list can go on :)

Fine dining from a bygone era

TripAdvisor rating 5.0/5

wdhakin Families - TripAdvisor review

Myself and my daughter were the only ones in the restaurant.. this is surprising because it is definitely one of the best restaurants I have ever eaten in .. we had tuna and the salmon tartar which was created at the table for us . Then we shared a main course of lobster ancor with crepe Suzette (also created at the table for us ) to finish. The two staff serving us were attentive, friendly and always smiling, especially Pisey Khorn.. we will definitely be back to experience fine dining from a bygone era..

Dear wdhakin, Thank you for sharing your exceptional dining experience with us. We are overjoyed to hear that you and your daughter enjoyed your time in our restaurant, and we are especially pleased that the unique experience of table-side preparation added to your enjoyment. It is gratifying to know that cuisine exceeded your expectations. Our culinary team takes great pride in offering a dining experience that echoes the elegance and charm of a bygone era, and it’s wonderful to hear that you felt this during your visit. We are particularly touched by your kind words about Pisey and the service team. We will make sure to share your compliments with them, as they truly strive to provide attentive and friendly service to each guest. We look forward to welcoming you back for another memorable dining experience in the near future. Yours sincerely, Thomas Bianco Executive Assistant Manager

Fabulous stay in a fabulous hotel

Customer review rating 5.0/5

Joied Families - Confirmed reviews ALL

From the moment you arrive at Le Royal, you know your stay is going to be special. It’s a beautiful place with exceptional staff and the pool, Elephant Bar and traditional restaurant are all experiences in their own right. Everything was wonderful.

Dear Mrs. D., Thank you for taking the time to share this delightful feedback! We are thrilled to hear that your stay at Raffles Hotel Le Royal was nothing short of fabulous. From the warm welcome upon arrival to the unique experiences at our pool, the iconic Elephant Bar, and our traditional restaurant, we strive to make every moment memorable for our guests. It brings us immense joy to know that you enjoyed every aspect of your visit and found our staff exceptional. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the near future. Yours sincerely, Thomas Bianco Executive Assistant Manager

Perfect stay at Raffles Le Royal

TripAdvisor rating 5.0/5

miinn219 Business - TripAdvisor review

Perfect stay for my business trip. A memorable 3 weeks at Raffles Le Royal which felt right at home because of the warmth hospitality from all the staffs. I fell sick during these 3 weeks and recovered comfortably because of their impeccable care for me - brought me hot honey lemon ginger tea whenever I needed them to soothe my coughs. Whenever I returned from work after a long day, they never fail to greet with smiles and great service (especially my in-room dinings). Also met with the lovely and friendly Vivian Choa (Sales and Marketing Director at Raffles Le Royal) during my stay here at Raffles who shared with me about the history of the hotel and places around Cambodia. Conversations with her were fun and enjoyable - making me feel less solo on a solo business trip :) Highly recommend anyone heading to Cambodia - Phnom Penh or Siem Reap to stay at Raffles hotel. Will certainly stay at Raffles Le Royal again if I visit again!

Dear miinn219, Thank you for sharing such a heartwarming review of your recent stay at Raffles Hotel Le Royal. We are delighted to hear that your three-week business trip turned into a memorable experience with us. We are particularly touched by your kind words about our Heartists and their attentive care. It’s our priority to ensure our residents feel at home, and we are so pleased to know that our team’s warmth and hospitality brought you comfort, especially when you were feeling unwell. We are glad the honey lemon ginger tea provided some soothing relief for your coughs, and that our team made you feel welcomed after your long days at work. It’s also wonderful to hear that Vivian, was able to make your stay more special by sharing the rich history of our hotel and engaging in enjoyable conversations. We understand how important it is to feel connected, especially when traveling solo, and we’re thrilled she could be a part of making your stay more comfortable. I will be happy to share this with her. Thank you for recommending Raffles Hotels in Phnom Penh and Siem Reap to other travelers. We truly appreciate it and look forward to welcoming you back to Raffles Le Royal in the near future! Yours sincerely, Thomas Bianco Executive Assistant Manager

Good stay. A hotel with a history but currently lacking soul.

Customer review rating 3.5/5

Ottavia Families - Confirmed reviews ALL

Clean rooms, helpful though detached staff, not particularly keen on customer service. The hotel exterior and common areas preserve some of the charm of the French colonial past but the most recent refurbishment has taken away some of its charm, transforming it into an average 5 star hotel. Although nothing has gone wrong during our stay, I cannot say that neither the hotel or the staff are particularly charming. Everything about it is a bit average, especially compared to less luxury establishments we have visited in Cambodia where the staff was clearly doing everything they could to make your stay the best possible. I suppose this is a good option for business customers, but the average luxury feel it has given us was somewhat underwhelming.

Dear Mrs. D., Thank you for taking the time to share detailed feedback on your recent stay at Raffles Hotel Le Royal. Please accept my sincerest apology for not having been able to deliver the memorable Raffles experience we are known for as well as for the miscommunications you have experience in regard to the welcome drink voucher program. While I am glad that you had a pleasant stay overall, it's disappointing to learn that the charm and warmth we strive to offer fell short during your visit. Preserving the historical essence of our property while providing a luxurious experience is something we take great pride in, and your comments about the recent refurbishment and the overall atmosphere are valuable to us. I understand that the feeling of connection and personalized service is key to a memorable stay, and I am sorry that this was not your experience. Rest assured, your feedback will be shared with our team as we continually work to improve and ensure that every guest feels welcomed and cared for. I hope that you will consider giving us another chance to provide you with the exceptional experience that Raffles is known for. Upon your next visit, I would love to personally oversee your stay to ensure it exceeds your expectations. I would also like to compensate the 2 cocktails from the Elephant Bar. You may reach out to me anytime at th… and we can discuss what is the best way to proceed. Once again, on behalf of the whole team, I am really sorry that we could not deliver a memorable experience this time. Yours sincerely, Thomas Bianco Executive Assistant Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 94 reviews 9.6/10 Location
  • 210 reviews 8.7/10 Room
  • 435 reviews 9.3/10 Service
  • 5 reviews 8.3/10 WiFi
  • 145 reviews 9.3/10 Vibe
  • 138 reviews 9.3/10 Amenities
  • 136 reviews 8.2/10 Food
  • 108 reviews 8.8/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Phnom Penh

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.