Raffles Hotel Le Royal Phnom Penh 5 stars

Customer review rating (ALL Rating) 4.8/5 946 reviews

Raffles Hotel Le Royal Phnom Penh - Image 1
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Description

Hotel extras

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's tourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

Our accommodation(s)

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Hotel location

Raffles Hotel Le Royal Phnom Penh

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 PHNOM PENH
Cambodia

GPS:11.576354, 104.918079

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  946 reviews

TripAdvisor Rating  4.5/5  2,663 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Sohanlal B. B. Families - Confirmed reviews ALL

warm welcome

Dear Mr. Sohanlal B., Warm greetings from Raffles Hotel Le Royal, and thank you for taking the time to share such thoughtful and detailed feedback following your recent stay with us. We are truly delighted to know that you found our hotel beautiful and experienced a warm welcome, and we sincerely appreciate your generous overall rating. It is encouraging to see consistent scores across your booking journey, arrival, accommodation, dining, wellness, and leisure experiences, as well as your willingness to recommend Raffles and Accor’s loyalty programme to others. We are particularly grateful for your constructive comments regarding areas where we may further elevate your experience. Your feedback on breakfast, our team interactions, and sustainable food initiatives has been carefully noted. Please be assured that these insights are shared with our leadership and culinary teams as part of our continuous commitment to refinement and excellence. Your suggestion regarding the presence of a Indian Chef is especially valued. We understand the importance of culinary authenticity and diversity, and your comment will be thoughtfully reviewed by our culinary management as we continue to enhance our gastronomic offerings. It is also a pleasure to learn that our efforts in sustainability, cleanliness, concierge service, spa treatments, pool, dining venues, bar, in-room dining, and plastic reduction initiatives were well received. Your recognition encourages us to continue pursuing responsible luxury while maintaining the elegance and heritage that define Raffles. Thank you once again for sharing your experience with us. We truly hope to have the pleasure of welcoming you back to Raffles Hotel Le Royal for an even more memorable stay in the future. With our warmest regards, Dagmar General Manager

Customer review rating 4.5/5

Hovannes J. Families - Confirmed reviews ALL

Very much appreciated the hotel taking care of us, by combining my 2 rooms into a single larger room and accommodating the whole family.

Dear Mr. J., Thank you for taking the time to share your experience following your stay at Raffles Hotel Le Royal. We are delighted to know that you found our hotel charming and our team friendly, and we are especially pleased that you appreciated our efforts to combine your two rooms into a more spacious accommodation for your family’s comfort. At the same time, we sincerely regret that certain aspects of your stay did not meet the exceptional standards you rightly expect from Raffles. While we are glad the Wi-Fi service was generally satisfactory, we are particularly concerned to learn of your experience with our concierge service. Please accept our heartfelt apologies for the inconsistency in communication and for the lack of confidence this caused. Our concierge team is entrusted with providing seamless, knowledgeable, and anticipatory service, and it is clear that on this occasion we fell short of that promise. Your feedback has been shared with our leadership team, and we are addressing this matter through additional training and closer supervision to ensure our guests receive the informed, proactive assistance that defines the Raffles experience. We truly appreciate your candid comments, as they allow us to improve and refine our service. It would be our privilege to welcome you and your family back to Raffles Hotel Le Royal, where we hope to restore your full confidence and provide an experience that is flawless in every detail. Warm regards, Dagmar General Manager

Customer review rating 2.0/5

Alexander P. Couples - Confirmed reviews ALL

Stay in an Executive Suite over New Years Eve as ALL Platinum member. Beautiful building and rooms - but the service is not living up to it in too many areas. Overall in terms of service our expectations were unfortunately not met - staff not knowing what our rate included on multiple ocasions (including lengthly discussions on inclusions on multiple ocasions until charges were taken off), wrong information in making a reservation for NYE, lack of service and towels at the pool. The worst breakfast service I have seen in a long time with waiting times of 60-90 minutes - for wrong Orders served cold. Complaining about these matters I have received ZERO reaction from mangement.

Dear Mr. P., Thank you for taking the time to share such detailed feedback following your recent stay at Raffles Hotel Le Royal, particularly over the important New Year’s Eve period. As an ALL Platinum member, your loyalty to Accor is sincerely appreciated, and it is deeply regrettable to learn that your experience did not reflect the standards of service and recognition that you are entitled to expect from our hotel and from the Raffles brand. While we are pleased that you found the hotel’s heritage building and accommodation to be beautiful, we are truly disappointed that multiple aspects of service fell short. Your comments regarding inconsistent knowledge of rate inclusions, inaccurate information during the New Year’s Eve reservation process, shortcomings at the pool, and especially the unacceptable breakfast experience with prolonged waiting times and incorrect, cold orders are taken with the utmost seriousness. These experiences are not representative of our service philosophy. Most concerning to us is your feedback that your concerns were raised during the stay yet did not receive appropriate acknowledgment or resolution from management. Please accept our sincere apologies for this lapse. A lack of timely management engagement is not acceptable, particularly when a guest has taken the time to voice dissatisfaction while still in-house. Your detailed scoring across multiple touchpoints—including breakfast, butler service, in-room dining, pool service, and recognition of your ALL Platinum status—clearly highlights areas requiring immediate corrective action. I assure you that your feedback has been shared with our senior leadership team and department heads for thorough review, retraining, and follow-up to prevent a recurrence, especially during peak and festive periods. Once again, please accept my sincerest apologies for the disappointment caused. Your feedback is invaluable in helping us improve, and I genuinely hope you might consider allowing us the opportunity to restore your confidence in Raffles Hotel Le Royal and in the Accor loyalty experience in the future. Yours sincerely, Dagmar General Manager

Customer review rating 5.0/5

Andrew M. H. Families - Confirmed reviews ALL

A wonderful end to a few weeks touring a wonderful country.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

Truly historical hotel in Phnom Penh with French colonial style and architecture

TripAdvisor rating 5.0/5

Dqminh89 TripAdvisor review

I did not stay here but had business lunch at the hotel. Really admired the services and the colonial style of the hotel which brings back nostalgia of the Indochina history. The foods were very delicious and great atmosphere for the business meeting. I love every corner of the hotel. Last but not least, I wish the hotel could add the New York Times newspaper to its PressReader’s app just like the Rosewood. I will come back to stay here.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal Phnom Penh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dagmar General Manager

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