Raffles Hotel Le Royal 5 stars

Very professional staff and warm welcome.

Perfect. Wouldn’t change a thing. Will stay here on all my future stays. Great ambiance, food, service. Charming room.

Everything was good but the electrical system and the bathroom needs rework. Having to balance hot and cold water is annoying. Wooden toilet sits are extremely unhygienic. The fact that lights have to be turned off mannualy by hand is also not convenient, charming as it may be.

I stayed for two nights in the executive suite of your excellent hotel. While it’s my third time visiting your hotel in less than one and a half years, I felt your service quality has gone up every time and often exceeding my expectation. Also the nice evening cuisine at your Restaurant Le Royal and the beautiful view to the garden and pool from the balcony of my room will certainly be a great memory of my Phnom Penh trip which I would recommend my friends to try out the raffles experience shall they have chance to visit Phnom Penh in the future.

We booked a room that claimed to have come with a butler, who would assist us in check in and other matters, but never received one, but we were never introduced to our butler and in general never received excellent service especially coming from boutique hotels in Siem Reap where the service was outstanding all the way around (and for 30% less of the price). Staff had good English overall but had difficulty understanding a pretty simple request to pickup an item from a tailor and we spent around 15 mins getting this explanation across to them. The check in process was long and arduous. For the price paid for the room, we were very disappointed in the level of service we received and would steer others to chose a different hotel to stay in.

My butler, Mr. Sambath Yoeun was attentive and extremely professional.

I stay here 3-4 times per year. The staff remembers my name and asks me how I am. They go out of their way to ensure we are comfortable and have everything we need. They are the best!

A wonderful classy hotel full of history. Charming and exquisitely decorated. Great location. Impecable service.

It was a lovely stay, even if for a short time, basically a staycation. The service was impeccable, everything was clean, the food was of high quality and I liked the idea of the weekend gateway package with the extra bonus to spend at the SPA.

Raffles Hotel Le Royal in Phnom Penh feels like home to me, when I am very far from home. Staff know me by name, service is consistently excellent, and I am always greeted with a smile. The food and Elephant Bar experience is consistently excellent. Rooms are very clean, despite starting to age. I lover the colonial feel to the facility, while still providing modern amenities of good WiFi. One improvement I would like to see is with the Fitness center. It needs upgrading to be on par with the rest of the hotel.

my stay was a great experience mostly because of the wonderfull friendly staff at raffles.nothing was too much trouble for them then add in the unique experience of staying insect a historic hotel was something that was just wonderfull. the room was very comfortable being old world style with modern conveniences.

This was my second stay at Raffles Hotel Le Royal and the service was superb, the room was elegant and comfortable, and the food was exceptional. This is one of the best hotels in Asia.

We very much enjoyed the atmosphere of the hotel and staff was very friendly and supportive. For example: early check-in and late check-out Just occasionally we felt there was an urge for staff to up-sell hotel products, but they remained polite when we refused.

the exeperience excited our expectations in all aspects. the building is wonderfully preserved with it's old world charme, the atmosphere provides utmost comfort and the staff are the icing on the cake. we were all very happy about the time we stayed there!

Love the old colonial style of the hotel whilst relaxed atmosphere the staff very personable and went out of their way to provide excellent customer experience.