Raffles Hotel Le Royal Phnom Penh 5 stars

Customer review rating (ALL Rating) 4.8/5 1,032 reviews

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Raffles Hotel Le Royal Phnom Penh - Image 1
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92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, 120211 PHNOM PENH, Cambodia

Description

Hotel extras

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's tourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

Our accommodation(s)

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Hotel location

Raffles Hotel Le Royal Phnom Penh

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 PHNOM PENH
Cambodia

GPS:11.576354, 104.918079

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,032 reviews

Customer review rating 5.0/5

Brindley C. G. D. Z. Couples - Confirmed reviews ALL

We were made to feel special

Dear Mr. & Mrs. D. Z., Thank you very much for sharing such wonderful feedback about your recent stay at Raffles Hotel Le Royal. We are truly delighted to know that our team’s attitude made you feel special and that your overall experience was exemplary. It is especially rewarding to hear your kind recognition of Etha, our Director of Rooms, as well as Ousa and Sophea. We will be sure to share your compliments with them, as acknowledgments like yours inspire us to continue delivering memorable experiences. We are also grateful for your comments regarding our sustainability efforts, and we will continue to enhance our initiatives to ensure they are more visible and impactful for our guests. Your loyalty as an ALL Accor Classic member means a great deal to us, and we are honored by your strong recommendation. We look forward to welcoming you and your partner back to Phnom Penh for another exceptional stay. Sincerely, Sharon Quality & Development Manager

Customer review rating 5.0/5

Stephen M. M. Business - Confirmed reviews ALL

Always top notch as staff is professional, rooms very well maintained, restaurants are very well done with good food - no buffet garbage, while the entire campus is well kept. I have no complaints as I much prefer over Sofitel.

Dear Mr. M., Thank you very much for sharing such a glowing review of your recent stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to know that you found our staff consistently professional, our rooms well maintained, and our restaurants of excellent quality. It is wonderful to hear that you appreciated the prompt resolution of the minor issues you encountered, as we believe attentive service makes all the difference. We also take note of your comment regarding the WiFi speed and will continue working to enhance this aspect of our guest experience. Your feedback is invaluable in helping us refine our services. Your email address has now been successfully registered to receive tailored information about Raffles products, services, and events, ensuring you stay updated with our latest offerings. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay. Sincerely, Sharon Quality & Development Manager

Customer review rating 4.5/5

Shakilla S. Business - Confirmed reviews ALL

historic hotel, well maintained

Dear Ms. Shakilla, Thank you very much for sharing your experience following your recent stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to know that you had a comfortable stay and appreciated the historic charm and upkeep of our property. It is wonderful to hear that you enjoyed the upgrade and that our team contributed positively to your visit. Your kind words and high ratings across various aspects of your stay are truly encouraging, and we will share them with our colleagues who take great pride in delivering memorable experiences. As a valued Platinum member of ALL – Accor Live Limitless, your loyalty means a great deal to us. We are pleased that you would recommend both our hotel and the program, and we look forward to welcoming you back for another exceptional stay, whether for business or leisure. Sincerely, Sharon Quality & Development Manager

Customer review rating 5.0/5

Mohsin M. H. A. A. Couples - Confirmed reviews ALL

I would like to extend our heartfelt appreciation to the entire team at Raffles Hotel Le Royal for the extraordinary hospitality and memorable experience you provided throughout our anniversary trip. From the moment we arrived, we felt genuinely welcomed and cared for, and every team member we interacted with contributed to making our stay truly special. A special thank you to Ms. Hubertha Affendi (Etha), Director of Rooms, for her warm welcome and exceptional support during our check-in experience. Her professionalism and kindness immediately made us feel at home. We would also like to sincerely thank Sophia from the breakfast restaurant team for the lovely anniversary surprise cake and for her thoughtful hospitality, which created a beautiful memory for us. In addition, Slenyo from the breakfast team was extremely friendly, attentive, and provided excellent service during both our second and third day breakfasts. Her positive attitude and warm hospitality made our mornings very enjoyable. Our appreciation also goes to Mr. Muhammad from the Gym & Spa team for his kindness and professionalism while introducing us to the spa facilities and services. We truly appreciated his recommendations and assistance regarding halal food options in the area, especially as an Arabic speaker, which made us feel very comfortable during our stay. We would also like to thank Moni from the Concierge team for his outstanding support in arranging sightseeing recommendations and helping organize our trips around Phnom Penh. His local knowledge and assistance made our experience much smoother and more enjoyable. The level of service, attention to detail, and genuine hospitality shown by your team truly reflects the exceptional standards of Raffles Hotel Le Royal. Thank you once again for making our anniversary trip such a wonderful and unforgettable experience. Without a doubt, whenever we return to Phnom Penh in the future, Raffles Hotel Le Royal will be our first choice. Warm regards, Mohsin A.

Dear Mr. A., Thank you sincerely for sharing such a heartfelt and detailed review of your anniversary stay at Raffles Hotel Le Royal. We are delighted to know that our team’s warmth, attentiveness, and thoughtful gestures created lasting memories for you and your wife. Your kind recognition of Ms. Hubertha Affendi, Sophia, Sreynol, M., and Muny is deeply appreciated, and we will ensure that each of them is personally commended for their exceptional service. It is wonderful to hear that their professionalism and care contributed to making your experience so special. We are equally pleased that our facilities, from the breakfast restaurant to the spa and concierge services, met your expectations and enhanced your stay. Your words affirm our commitment to delivering genuine hospitality and attention to detail, hallmarks of Raffles. It was our privilege to be part of your anniversary celebration, and we look forward to welcoming you back to Phnom Penh in the future. Rest assured, Raffles Hotel Le Royal will always be your home away from home. Sincerely, Sharon Quality & Development Manager

Customer review rating 5.0/5

Kathrina A. S. O. Families - Confirmed reviews ALL

Had such an incredible stay at Raffles Phnom Penh honestly. We stayed at the Le Royal Suite our first night before heading to Krabey Island and WOW.. the suite was massive, beautiful and just felt so grand and classic. You really feel the history and charm of the hotel the second you walk in. Even from the airport pickup, everything already felt so warm and welcoming. Our driver Chan was the friendliest and made us feel comfortable right away. When we got to the hotel, Manet welcomed us and toured us around the property which was such a nice touch. The hospitality here is really next level. The staff surprised us with champagne and a huge box of truffles which was sooo sweet and unexpected. Everyone we encountered was genuinely kind and accommodating the entire stay. One of the best parts of the trip was meeting Sharon, a fellow Filipina who honestly made our stay extra special. She constantly checked up on us and took such good care of us the whole time. When we came back from Krabey Island, our original suite wasn’t available anymore so she upgraded us to the Landmark Suite and even treated us to dinner at Le Phnom Penh 1929 which was beyond thoughtful. We had dinner with her that night and our server Sapchang was so nice, plus Sreytum, the restaurant manager, came over to chat with us too which made everything feel extra warm and personal. After dinner Sharon brought me to Elephant Bar so I could finally try the famous Jackie O cocktail and it absolutely loved up to the hype! She also arranged a historical tour of the hotel for us with Zayn when we got back. He was the sweetest and you could really tell how passionate he was about the history of the property. Learned so much and honestly appreciated the hotel even more after hearing all the stories. Even leaving for the airport was memorable. Papa/Poppa (not sure if I’m spelling it right 😅) drove us and was so kind. My mom suddenly felt lightheaded during the drive and he immediately offered his liniment to help her feel better. Small gestures like that really stay with you. Overall just such a beautiful stay with genuinely warm people. Luxurious without ever feeling stiff or intimidating. Everyone made us feel so cared for and welcome. Zero complaints at all.. Already can’t wait to go back 🥰

Dear Ms. Kathrina, Thank you so much for sharing such a detailed and heartwarming account of your stay at Raffles Hotel Le Royal. We are truly delighted to know that your experience was “more than just a hotel stay” and that every moment from the airport pickup to your departure was filled with warmth, care, and memorable touches. It brings us immense joy to hear that our colleagues from: Mr Chan, your driver during airport pick up service, Mr. Manet our Front Office team, Ms. Sokchan, waitress at Le Phnom 1929 restaurant, Ms. Sreytum, our Le Phnom Manager, Mr. Seng, our Concierge team, Mr. Phal Pha, your driver during airport drops off transfer service and me; made such a lasting impression on you and your family. Your kind words about their hospitality and thoughtfulness will be shared with them, as recognition like this is the greatest reward for their dedication. We are especially pleased that you enjoyed both the Le Royal Suite and Landmark Suite, as well as your dinner at Le Phnom Penh 1929 and the iconic Jackie O cocktail at Elephant Bar. It is wonderful to know that the history, charm, and genuine warmth of our team made your stay so special. Your feedback inspires us to continue creating experiences that are luxurious yet welcoming, and we are honored to have earned your perfect rating. We look forward to welcoming you back to Phnom Penh or to another Raffles destination soon. Sincerely, Sharon Quality & Development Manager

Other web-users rate our hotel

  • 237 reviews 9.5/10 Location
  • 417 reviews 8.3/10 Room
  • 845 reviews 9.1/10 Service
  • 9 reviews 8.3/10 WiFi
  • 336 reviews 9.7/10 Vibe
  • 304 reviews 7.6/10 Food
  • 294 reviews 9.6/10 Amenities
  • 219 reviews 8.4/10 Breakfast

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