Raffles Hotel Le Royal Phnom Penh 5 stars

Customer review rating (ALL Rating) 4.8/5 922 reviews

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Raffles Hotel Le Royal Phnom Penh - Image 1
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Raffles Hotel Le Royal Phnom Penh - Image 4
92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom, 120211 PHNOM PENH, Cambodia

Description

Hotel extras

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's tourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

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Hotel location

Raffles Hotel Le Royal Phnom Penh

92 Rukhak Vithei Daun Penh, Sangkat Wat Phnom
120211 PHNOM PENH
Cambodia

GPS:11.576354, 104.918079

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Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  922 reviews

TripAdvisor Rating  4.5/5  2,657 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Shukhrat S. A. Business - Confirmed reviews ALL

As always, Raffles Le Royal in Phnom Penh continues providing excellent service (staff, comfort, food) in Phnom Penh.

Dear Mr. A., Thank you very much for your generous feedback and for continuing to choose Raffles Hotel Le Royal Phnom Penh. We are delighted to know that your recent business stay was marked by excellent service, comfort, and dining, and we truly appreciate your recognition of our team’s efforts. It is always an honor to welcome back our valued return guests, and we are especially grateful for your loyalty as an ALL Gold Member. Your comments inspire us to maintain the highest standards of hospitality and ensure that each visit is as memorable as the last. We look forward to welcoming you again soon and providing another exceptional experience at Raffles Le Royal. Warm regards, Sharon Quality & Development Manager

Customer review rating 2.5/5

Andrew W. S. Couples - Confirmed reviews ALL

We arrived in Phnom Penh after a three night stay at your sister hotel in Siem Reap which we found near-faultless. Overall, the experience at Raffles Phnom Penh, though we were there only 24 hours, did not compare very favourably. On the positive side, the swimming pools were lovely and relaxing, and the welcome and atmosphere in the Elephant Bar warm and friendly. On the other hand, we thought the breakfast arrangements were rather strange, not very well organised (a buffet would have been much better), and the service somewhat abrupt. The other issue we had was with the bathroom, where the toilet became blocked twice. It was attended to quickly the first time but then the problem recurred. Also noise from the street was quite high as the windows lacked any double or secondary glazing.

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your recent stay at Raffles Hotel Le Royal Phnom Penh. We are pleased to know that you enjoyed the relaxing atmosphere of our swimming pools and the warm welcome at the Elephant Bar. At the same time, we sincerely regret that several aspects of your experience did not meet expectations, particularly in comparison with your stay at our sister property in Siem Reap. Please accept our apologies for the issues you encountered with breakfast service, the bathroom facilities, and the noise from outside. Your comments regarding the breakfast format, service quality, and room soundproofing are invaluable, and we will review them carefully with our management and operational teams to ensure improvements are made. We greatly appreciate your constructive observations, as they help us refine our guest experience and uphold the standards of excellence that Raffles is known for. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay. Warm regards, Sharon Quality & Development Manager

Customer review rating 4.5/5

Michael J. V. W. Business - Confirmed reviews ALL

I've stayed here on three separate occasions now -- each one has been what I needed. It was especially busy on this most recent trip, which sometimes overwhelmed the restaurant staff, but everyone is always kind, gracious, diligent, and accommodating. I hope another opportunity presents itself for me to return.

Dear Mr. W., Thank you very much for your continued loyalty to Raffles Hotel Le Royal Phnom Penh and for sharing your thoughtful feedback. It is a pleasure to know that each of your visits have been relaxing and enjoyable, and that our team’s kindness and gracious service contributed positively to your experience. We regret that the busy period during your most recent visit occasionally impacted the restaurant service, and we appreciate your constructive suggestion regarding staff name badges. Your comments are invaluable, and we will review them with our team to ensure improvements are made. We look forward to welcoming you again soon and providing another seamless and memorable stay. Warm regards, Sharon Quality & Development Manager

Customer review rating 4.5/5

Anna L. B. Couples - Confirmed reviews ALL

Being picked up at the airport was great, as was the building itself and the room, pool area, and Elephant Bar. However the breakfast was a let down, no buffet items at all and a huge wait for the a la carte, which then came stone cold or luke warm on both mornings due to being so busy. Also eating in The Phnom in the evening was like eating in an echo-y school canteen with very bright lights, although the food was lovely, the atmosphere wasn't. Poolside bar service was fantastic, though; the Club Sandwich was the most delicious I have ever had! And the bed was super comfy. Overall a lovely stay, just a bit of a breakfast letdown.

Dear Ms. B., Thank you very much for choosing Raffles Hotel Le Royal and for taking the time to share such a thoughtful and detailed review. It is a pleasure to know that many aspects of your stay—from the airport pickup and the beauty of our historic property to your room, the pool area, Elephant Bar, and the warm hospitality of our poolside team—contributed to an enjoyable visit. We are especially delighted to hear that our club sandwich was the best you have ever had and that you found your bed wonderfully comfortable. At the same time, please accept our sincere apologies for the aspects of your stay that did not meet expectations. We are truly sorry to learn that breakfast fell short on both mornings. This is not reflective of the standard we strive to uphold, and your feedback regarding wait times, temperature of dishes, and the absence of buffet items has been shared with our culinary and service teams for immediate review and improvement. We also regret that your evening experience in Restaurant Le Phnom did not offer the refined atmosphere we aim to provide. Your comments regarding lighting and acoustics are valuable, and we are already exploring adjustments to enhance the ambiance while maintaining the quality of the cuisine you kindly noted. Thank you again for your balanced and constructive feedback—it allows us to continuously improve and ensure every guest experience is memorable for the right reasons. We hope to have the privilege of welcoming you back to Raffles Hotel Le Royal so we may restore your full confidence and offer the seamless, elevated experience you deserve. With warm regards, Dagmar General Manager

Customer review rating 5.0/5

Andrew F. Couples - Confirmed reviews ALL

A wonderful stay, the room was excellent, the staff and restaurants & bars were perfect!

Dear Mr. F., Thank you very much for taking the time to share your gracious feedback. We are truly delighted to learn that your stay at Raffles Hotel Le Royal was such a memorable one. It is wonderful to hear that you found your room exceptional and that our restaurants, bars, and dedicated colleagues helped make your experience so enjoyable. At Raffles, we take great pride in delivering the warm, attentive service and timeless elegance for which our hotel is renowned, and your kind words are a meaningful affirmation for our entire team. We sincerely look forward to welcoming you back to your home in Phnom Penh for another splendid stay. Warmest regards, Dagmar General Manager

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.