Dear Mr. C., Thank you for taking the time to share your feedback following your recent stay at Raffles Hotel Le Royal. We are delighted to know that you had a perfect experience and that our professional team made you feel at home. It is also wonderful to hear that you appreciated the hotel's rich heritage and unique atmosphere, describing it as "living in a museum." Your kind comments regarding our accommodation and team members are truly appreciated and will be shared with everyone. Thank you as well for your valuable suggestions regarding our breakfast selection and sustainability efforts. We continuously look for ways to enhance our guest experience and strengthen our commitment to sustainable practices, and your feedback will help guide our improvements. We greatly appreciate your recommendation and look forward to welcoming you back to Raffles Hotel Le Royal for another memorable stay. Sincerely, Sharon Quality and Development Manager

Dear Mr. S., Thank you for sharing your feedback and for recognizing our butler's assistance, efficient check-in, and the friendliness of our team. We are sorry to learn that the street noise and the condition of the room, particularly the bathroom finishes, fixtures, and curtains, did not meet your expectations. Please accept our sincere apologies for these shortcomings. Your feedback has been shared with our Engineering and Rooms teams and will be considered as part of our room improvement efforts. As a valued ALL Gold member, we regret that we did not provide the level of comfort you expected from Raffles Hotel Le Royal. We appreciate your candid feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Sharon Quality and Development Manager

Dear Mr. N., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to learn that you enjoyed your stay, appreciated our service, and found our location convenient. It is especially rewarding to know that every aspect of your experience, from arrival to departure, met your expectations. Your kind recommendation means a great deal to our team and serves as great encouragement for us to continue delivering memorable experiences to our guests. We sincerely appreciate your support and look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Sharon Quality and Development Manager

Dear Mr. V., We are delighted to know that you had another enjoyable stay with us and that you appreciated the warm welcome, cleanliness, pool facilities, sustainability initiatives, member recognition, and overall experience. It is especially rewarding to read that our hotel could feel like your "forever home" and that you would recommend us to others. At the same time, we sincerely appreciate your constructive comments regarding the absence of handrails in certain areas of the property, as well as your preference for additional bathroom amenities. We understand how these aspects can affect comfort and convenience, and your observations have been shared with the relevant teams for review. Thank you also for your feedback regarding the booking experience and the atmosphere in the bar. While many guests enjoy our live entertainment, we understand that personal preferences vary, and we appreciate your suggestion for a quieter setting and more traditional music options. Thank you once again for taking the time to share your experience. We look forward to welcoming you back to Raffles Hotel Le Royal for another memorable stay. Sincerely, Sharon Quality & Development Manager

Dear Mr. S., Thank you for taking the time to share your feedback following your recent stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to know that you enjoyed your stay and appreciated the warm hospitality, cleanliness, and attention to detail that our team strives to deliver every day. It is wonderful to receive your perfect ratings across all aspects of your experience. Your kind recommendation and comments are greatly appreciated and will be shared with the team. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Sharon Quality & Development Manager

Dear Mr. J., Thank you for your wonderful feedback. We are delighted that you enjoyed your stay and appreciated the historic charm of our hotel and the excellent service provided by our team. We are especially pleased to hear that your check-in experience was warm and welcoming. Thank you for your loyalty as an ALL member and for your recommendation. We look forward to welcoming you back to Raffles Hotel Le Royal soon. Sincerely, Sharon Quality & Development Manager

Dear Ms. F., Thank you for choosing Raffles Hotel Le Royal Phnom Penh and for sharing your wonderful feedback. We are delighted that you had an excellent stay and enjoyed our comfortable accommodations, beautiful surroundings, swimming pool, and convenient location. Thank you for your kind comments about our team. We are pleased their friendliness and helpfulness contributed to your positive experience. We are also glad our restaurant team could accommodate your husband's gluten-free dietary needs and that you enjoyed dining with us, especially at the Elephant Bar. We appreciate your recognition of our sustainability efforts and remain committed to providing exceptional guest experiences while caring for the environment. Thank you for your recommendation. We look forward to welcoming you and your family back for another memorable stay. Sincerely, Sharon Quality and Development Manager

Dear Mr. W.. Thank you for your wonderful feedback. We are delighted to know that you had such an exceptional stay and that our team made you feel genuinely welcome and well cared for throughout your visit. It is especially rewarding to hear your kind recognition of our butler Kea for his genuine service and the warm hospitality extended by all our team. Your comments regarding the cleanliness, service quality, and overall experience are truly appreciated and will be shared with the team. Thank you for choosing Raffles Hotel Le Royal. We look forward to welcoming you back for another memorable stay in the near future. Sincerely, Sharon Quality and Development Manager

Dear Mr. K., Thank you for your wonderful review and for awarding us a perfect score. We are delighted to know that your stay at Raffles Hotel Le Royal was memorable and that you enjoyed the service excellence provided by our team. It is especially rewarding to hear that you appreciated the rich history and unique character of our hotel, which we are proud to preserve and share with our guests. Your kind words will be shared with our entire team, as they serve as great motivation to continue delivering exceptional experiences. We truly appreciate your recommendation and look forward to welcoming you back to Raffles Hotel Le Royal on your next visit to Phnom Penh. Sincerely, Sharon Quality and Development Manager

Dear Mr. G., Thank you for taking the time to share your wonderful feedback following your recent stay at Raffles Hotel Le Royal. We are truly delighted to learn that your expectations were exceeded and that you felt valued and welcomed from the moment you arrived. Your kind words regarding our team, particularly your butler and the colleague who assisted with your check-in and room orientation, are greatly appreciated. We will be sure to share your compliments with them and the entire team, as recognition from our guests is incredibly rewarding. We are also pleased that you enjoyed your room upgrade, the welcome drink experience at the Elephant Bar, and your dining experiences at Le Royal and Restaurant Le Phnom. Your suggestion regarding a fixed-price menu option at Restaurant Le Phnom has been noted and will be shared with our culinary team for consideration. Thank you as well for highlighting the challenge you experienced with the Accor ALL booking platform. While this is managed centrally, we appreciate your feedback and will ensure it is communicated to the relevant team. We also regret that the welcome amenity did not fully meet your expectations and will review this aspect of our guest experience. Your recognition of our sustainability efforts means a great deal to us, and we are grateful for your recommendation of both Raffles Hotel Le Royal and the ALL loyalty programme. We look forward to welcoming you back to Phnom Penh for another memorable stay in the near future. Sincerely, Sharon Quality and Development Manager

Dear Ms. Irelys, Thank you for sharing your wonderful feedback and for awarding us a perfect score. We are delighted to know that you enjoyed our beautiful hotel, comfortable and quiet accommodations, excellent dining options, and the warm hospitality of our team. Your kind words about our cleanliness, service, and facilities are truly appreciated. A special thank you for recognizing Nita our waitress at Le Phnom 1929 restaurant. We will be delighted to share your compliments with her, as it will mean a great deal to her and the entire team. Thank you for your recommendation. We look forward to welcoming you back to Raffles Hotel Le Royal on your next visit to Phnom Penh. Sincerely, Sharon Quality and Development Manager

Dear Ms. L., Thank you for your wonderful review and for choosing to stay with us again at Raffles Hotel Le Royal. We are delighted to know that your recent stay was as memorable and enjoyable as always. Your kind compliments about our facilities and the professionalism, courtesy, and friendliness of our team mean a great deal to us. We truly appreciate your loyalty and recommendation. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Sharon Quality and Development Manager

Dear Ms. V., Thank you for your wonderful review and perfect rating. We are delighted to know that you had such an enjoyable stay and that our team, service, breakfast, and beautiful historic property exceeded your expectations. Your kind words about the welcoming atmosphere and helpful staff mean a great deal to us. We will also share your appreciation with our front office reception team, especially the young lady (Ms. Sreyny) who made a positive impression during your stay. Thank you for your recommendation, and we look forward to welcoming you back to Raffles Hotel Le Royal Phnom Penh soon. Sincerely, Sharon Quality Manager

Dear Ms. Jodie, Thank you for your wonderful feedback and for choosing Raffles Hotel Le Royal. We are delighted to know that you had a relaxing and enjoyable stay and that our hotel exceeded your expectations. Your compliments on our attention to detail, exceptional staff, and service are truly appreciated. Thank you as well for your loyalty as an ALL Diamond member. We are grateful for your support and recommendation. We look forward to welcoming you back for another memorable stay soon. Sincerely, Sharon Quality and Development Manager

Dear Ms. Claire, Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated the beautiful architecture, décor, delicious food and drinks, and the warm service provided by our team. It is especially rewarding to know that our doorman made a positive impression during your visit. We also appreciate your feedback regarding the limited clothes storage in the room, and we will take this into consideration for future room enhancement as we continually seek to enhance our guest experience. Thank you once again for your kind recommendation. We look forward to welcoming you and your family back to Raffles Hotel Le Royal in the future. Sincerely, Sharon Quality and Development Manager