Raffles Hotel Le Royal 5 stars

Customer review rating (ALL Rating) 4.6/5 1,107 reviews

ALLSAFE approved hotel

Information message

Raffles Hotel Le Royal
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+ 20 Services

Hotel extras

  • Labelled ALLSAFE

  • Just a short stroll from all of Phnom Penh's t ourist attractions

  • Raffles' renowned 24-hour personal butler service

  • Refined restaurant featuring exclusive Royal Khmer recipes

  • Home to the iconic Elephant Bar

Hotel location

Raffles Hotel Le Royal

92 Rukhak Vithei Daun Penh
Sangkat Wat Phnom
 phnom penh
cambodia

Fax: (+855)23981168

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHNOM PENH INTERNATIONAL APT   At 10km / 6 miles

GPS:11.576354, 104.918079

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Blending French Colonial charm and Khmer opulence, each tastefully appointed room or suite at this iconic hotel exudes Cambodian style. For romantic getaways or family holidays, Raffles welcomes you with luxury accommodations in downtown Phnom Penh.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 500

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 250 people

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Our guest reviews for
Raffles Hotel Le Royal

100% genuine reviews from our guests

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ALL Rating 4.6/5

1,107 reviews

Great Stay

Customer review rating 5.0/5

Paul G. Couples - 19/01/2022 Confirmed reviews ALL

We had a fantastic time in a lovely hotel. All of the staff were fantastic and couldn’t do enough for us

Dear Paul, We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis De Groot Acting General Manager

Nice hotel lacking service in numbers not in quality

Customer review rating 3.5/5

Anonymous Families - 06/01/2022 Confirmed reviews ALL

Nice hotel, small rooms. Service is good but limited by shortage of staff it seems.

Bonjour Monsieur Gilles, Thank you for taking the time to tell us about your experience at the Raffles Hotel Le Royal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly, If I can be of any further assistance for your next stay at De… Sincerely, Dennis DeGroot Acting General Manager

Fabulous Stay

Customer review rating 5.0/5

Anonymous Friends - 04/01/2022 Confirmed reviews ALL

Thank you to Raffles Hotel Le Royal team for making our Christmas experience fabulous. Everyone was so welcoming and warm. Please give head butler, Sopheak, a special thank you for all the extra things that he did to make our stay memorable.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Mr. Sopheap head butler. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis De Groot Acting General Manager

Great stay

Customer review rating 4.5/5

Pete Couples - 01/01/2022 Confirmed reviews ALL

Wonderful stay at Raffles Phnom Penh. Beautiful rooms, great service, helpful staff members, pure Cambodian hospitality.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Mr. Sopheap head butler. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis De Groot Acting General Manager

An unforgettable Christmas stay

Customer review rating 5.0/5

Ray C. Families - 28/12/2021 Confirmed reviews ALL

This is I invited my father to stay with friends for Christmas. The care and service of the hotel once again changed my impression of Raffles. I will definitely come back to this hotel and recommend it to everyone

Dear c., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis De Groot Acting General Manager

Perhaps the finest hotel in the world!

Customer review rating 5.0/5

Lawrence A. Z. Solo - 15/12/2021 Confirmed reviews ALL

I stayed at Raffles Hotel Le Royal for two nights in mid-December and was delighted in every way. This was my third or fourth stay at the hotel and I am always impressed and never disappointed.

Dear Larry Z., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your wonderful comments with our team especially Sopheap, Ms. Kim and Eric our Guest Experience Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis de Groot Acting General Manager

a special place to stay in my heart

Customer review rating 5.0/5

Nathalie S. Business - 24/11/2021 Confirmed reviews ALL

excellent welcoming and beautiful room

Dear Nathalie Saphon R., Thank you very much for taking the time to share your comments regarding your recent stay at Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback, which we will share with our team. We have taken note of the breakfast shortcomings and this will be addressed with our Le Phnom 1929 team. I am sure that this will serve as an encouragement to all as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis de Groot Acting General Manager

Superb.

Customer review rating 4.5/5

Wm M. Solo - 19/11/2021 Confirmed reviews ALL

Superb. The only complaint I have, staying in room number 303, is that the refrigerator did not seem to cool the drinks well.

Dear Merrill M., Thank you very much for taking the time to share your comments regarding your recent stay at Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback, which we will share with our team. I am sure that this will serve as an encouragement to all as we strive to continuously improve the quality of our services. Our technical team has already been to fix the minibar fridge in your room and I take this opportunity to apologies for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis de Groot Acting General Manager

Great Quality and Service

Customer review rating 4.5/5

Jmac Solo - 31/10/2021 Confirmed reviews ALL

Quarantine isn't fun however it is certainly made much more enjoyable when spent at Raffles. Massively high ceilings greatly reduce the getting of confinement and the balcony affords some outdoor time. Staff are professional and very helpful

Dear John Gregory M., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also shared your concern in regards with the Accor ALL points and we will credit the points accordingly. I apologies for the shortcoming on this matter and ensure you we are striving to create unforgivable experience for our valued members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Bianco

Such friendly and warm staff

Customer review rating 5.0/5

Ronald F. Solo - 11/10/2021 Confirmed reviews ALL

Raffles Le Royal is my "escape" place in Phnom Penh, especially in these trying times. Honestly, all the staff are so friendly, helpful, and happy (joking and sharing stories)....Raffles Le Royal is truly unique.

Dear Ronald Alan F., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. In particular with Sapath (Le Phnom 1929 Restaurant Manager) and his team. We are thrilled to hear you like our 1.6 Version of the Negroni, in particular knowing you are a connoisseur! I myself really enjoy the "Ron" version! Our room prices are subject to taxes and service charges. The room rate is thus subject to 10% VAT, 2% accommodation tax and a 7% service charge. I am sorry that we were not able to clarify this for you upon checking out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are all looking forward to welcoming you again soon, Kind regards, Thomas Bianco

Feel good

Customer review rating 4.5/5

P. C. Friends - 21/09/2021 Confirmed reviews ALL

Everyone in the hotel is always ready to help

Dear C. P., We very much appreciate your comments regarding your stay at the Raffles Hotel Le Royal. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the charge you mention, this is for a room service delivery at lunch time. The Breakfast was indeed included in your room rate. I am sorry for the inconvenience it may have created. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Bianco

Amazing experience for our entire family!

Customer review rating 5.0/5

Jacob R. Families - 03/06/2021 Confirmed reviews ALL

From the moment we arrived until we left, the experience we had at Raffles Hotel Le Royal was phenomenal. Our family was treated so well by the staff, who paid attention to all of the little details that made our stay so special. The amenities were amazing, the food was delicious, and the service was impeccable. The staff took great care of us, and we so appreciated the parting gift. A truly perfect experience.

Dear Family R., We very much appreciate your comments regarding your recent and unfortunate last staycation at the Raffles Hotel Le Royal in the Kingdom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I truly wish you all the best on your next ventures and look forward to welcoming you when the roads cross again. Sincerely, Dennis de Groot Hotel Manager.

Underwhelmed

Customer review rating 3.0/5

Julien Families - 23/04/2021 Confirmed reviews ALL

A bit disappointing for the standard it's supposed to be. The room was very clean but small. Several disfunctions: the knob of the bathroom door stayed in my hand, the telephone was rickety, the room documentation and menu were stained and worn, the baby bed made noise every time our baby moved ... these are minor details but not supposed to happen considering the price paid. The most annoying thing, and clearly unacceptable, was the entrance door which was bent, with a 1cm gap between the door and the frame: as a result the corridor light and noise came in as if the door was open. I was awoken at 6:15 by a squeaking trolley in the corridor when I was expecting a good night of sleep. I checked the other doors in the corridor and several looked the same. The receptionist was surprised when I informed her, although I can't believe I'm the first to report this.

Cher Monsieur D., Greetings from Raffles Hotel Le Royal in Phnom Penh. Thank you very much for taking the time to tell us about your recent experience with us. I am sorry to read that your experience did not meet your expectations and I would like to take this opportunity to present my sincerest apologies. At Raffles, we strive to provide memorable stays for every guests; therefore, your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly with our team. The issue you have pointed out regarding the doorframe has been add to our corrective maintenance program. We are also updating our in room compendiums at the moment, which will be printed and rolled out in the coming month. Finally, we have well noted the remarks regarding the breakfast offerings and our Executive Chef will ensure a proper follow up with our culinary team. Once again, please accept my apologies for all these shortcomings and we hope to have the opportunity to welcome you again to our hotel in the near future to highlight our improvements. If I can be of any further assistance to you in the meantime or for a future reservation, please do not hesitate to contact me directly at Th… . Once the situation allows, I would be very happy to host you for some of our legendary cocktails at The Elephant Bar to assure you of our willingness to improve and of the sincerity of our demarche. In addition, should you wish to experience the Raffles again, we would be happy to upgrade your family to a Suite. I wish you and your family a safe and healthy coming weeks. Yours sincerely, Thomas Bianco

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