Raffles Hotel Le Royal Phnom Penh 5 stars

Dear Ms. Thyda O., Thank you very much for your wonderful feedback and for choosing Raffles Hotel Le Royal once again after 10 years. We are truly honored to be your "home away from home" whenever you visit Cambodia. We are delighted to know that you and your family enjoyed your stay, from the warm welcome and thoughtful amenities for your children to the pool-facing rooms, breakfast experience, and visits to the Elephant Bar. Your kind words about our team's friendliness, professionalism, and attention to detail have been shared with all colleagues, who were thrilled to learn how much their efforts contributed to your stay. We also sincerely appreciate your feedback regarding the towels and WiFi connection. Please accept our apologies for these inconveniences. Your comments have been shared with the respective teams to ensure improvements are made in both quality control and internet reliability. Thank you as well for recognizing our sustainability initiatives, including the elimination of single-use plastic water bottles. It is rewarding to know these efforts are valued by our guests. We look forward to welcoming you and your family back for another memorable stay and creating many more special moments together. Sincerely, Sharon Quality & Development Manager

Dear Mr. V., Thank you for your fantastic review and for choosing Raffles Hotel Le Royal Phnom Penh. We are delighted to hear that you greatly enjoyed our hotel's architecture, ambiance, pool, food, and the warm hospitality provided by our team. Your recommendation means a great deal to us. We are also pleased to note your interest in receiving information about Raffles products, services, and events. We have shared your preference with our team to ensure you are added to the Raffles newsletter mailing list. We look forward to welcoming you back for another memorable stay in the near future. Yours sincerely, Sharon Quality and Development Manager

Dear Ms. Jacki, Thank you for your wonderful review and for awarding us a perfect score. We are delighted to know that you and your child had such an enjoyable stay and that our team was able to cater to your family's needs. Your kind feedback and recommendation mean a great deal to us. We truly appreciate your loyalty as an ALL Classic member and look forward to welcoming you and your family back to Raffles Hotel L. Royal soon. Yours sincerely, Sharon Quality and Development Manager

Dear Mr. K., Thank you for your wonderful review and perfect score. We are delighted to hear that you had an exceptional stay and that our team helped make your experience so memorable. Your kind recognition of the warm and friendly service provided by our colleagues, including the exceptional friendliness and professionalism of the team, particularly Nay (Ms. Sreynay, Senior Front Office Agent), Tay (Ms. Vatey, Reservation Agent), and Mr. Mohamed (Spa & Recreation Manager), is truly appreciated and will be shared with them. We are pleased that you enjoyed your stay from start to finish and thank you for your recommendation. We look forward to welcoming you back to Raffles Hotel Le Royal again soon. Yours sincerely, Sharon Quality and Development Manager

Dear Mr. B., Thank you very much for taking the time to share such a detailed and generous review following your recent stay at Raffles Hotel Le Royal. We are truly delighted to learn that your experience was "none other than superior" and that you found our team to be the most positively synchronized staff you have ever experienced. Your kind words are incredibly encouraging and serve as a wonderful recognition of the dedication our colleagues bring to creating memorable guest experiences every day. On behalf of our General Manager, Ms. Dagmar Lyons, thank you for your thoughtful acknowledgment of her leadership. She will be delighted to know that her team's commitment and passion made such a positive impression on your stay. We are especially pleased to hear your praise for Ms. Rosy (Monorea) and our Front Office team. Your recognition of her warm hospitality and service excellence is greatly appreciated, and we will be sure to share your compliments with her and the entire team. It is equally rewarding to know that you enjoyed our accommodation, dining experiences, bar, concierge service, fitness facilities, pool, and sustainability initiatives, all of which received such exceptional ratings from you. At the same time, we sincerely appreciate your candid feedback regarding our spa experience. While we are pleased that you shared your observations with us, we regret that the service fell short of the high standards you experienced throughout the rest of the hotel. Please be assured that your comments regarding the spa management, service approach, and pricing competitiveness have been carefully noted and shared with the relevant department leaders for review and improvement. Thank you once again for your outstanding recommendation and for choosing Raffles Hotel Le Royal during your visit to Phnom Penh. We look forward to welcoming you back for another exceptional stay and creating even more memorable experiences in the future. Sincerely, Sharon Quality and Development Manager