Dear Mr. T., Thank you for taking the time to share your valuable feedback following your recent stay at Raffles Hotel Le Royal. We are delighted to learn that you experienced our warm hospitality and appreciated the personalized recognition provided by our team throughout your stay. It is especially rewarding to know that our colleagues consistently greeted you by name, creating a welcoming and memorable experience. We are also pleased that you were satisfied with the cleanliness of our facilities, the Concierge and Butler services, and your overall stay. We sincerely appreciate your constructive suggestions regarding the in-room toilet facilities, Wi-Fi connectivity, breakfast service during peak periods, and the food selection at Elephant Bar. Please be assured that your feedback has been shared with the relevant teams for review as part of our continuous improvement efforts. In particular, we are pleased to share that the installation of bidet facilities in our guest rooms is currently under consideration as part of our ongoing hotel enhancement and guest room improvement projects, aimed at further elevating guest comfort and enriching the overall stay experience. We also acknowledge your comments regarding breakfast service efficiency and food variety. Our Food & Beverage team will review opportunities to improve service flow during busy periods and further enhance our dining offerings while maintaining the personalized experience that many of our guest's value. Thank you as well for your recommendation regarding an Executive Lounge offering light evening refreshments in addition to beverages. We recognize that this is a valued feature at many luxury hotels, and we will share your suggestion with our management team for consideration as part of future guest experience enhancements and ongoing product development initiatives. Thank you once again for your recognition of our team and for helping us improve through your thoughtful feedback. We truly value your insights and look forward to welcoming you back to Raffles Hotel Le Royal for another memorable stay. Sincerely, Sharon Quality & Development Manager

Dear Mr. A., Thank you for taking the time to share your wonderful feedback and for choosing Raffles Hotel Le Royal once again. We are truly delighted to know that you continue to find exceptional value in your stays with us and that our team's impeccable service and attention to detail made another positive impression. Your recognition of our service, accommodation, breakfast, cleanliness, and overall guest experience is greatly appreciated. As a valued ALL Silver member and returning guest, your continued trust means a great deal to us. We are especially pleased that every aspect of your stay met your expectations and that you would recommend both our hotel and the ALL-loyalty program. We look forward to welcoming you back to Raffles Hotel Le Royal on your next visit to Phnom Penh and creating another memorable experience for you. Sincerely, Sharon Quality & Development Manager

Dear Mr. G., Thank you for taking the time to complete our survey and for awarding us a perfect overall experience score. We are truly delighted to know that you had such a memorable stay and described Raffles Hotel Le Royal as an "Oasis in the City." Your compliments regarding our accommodating team, excellent room comfort, fantastic food, and immaculate building and grounds are greatly appreciated and will be shared with our Heartists. It is especially rewarding to receive your perfect scores for booking experience, arrival, accommodation, cleanliness, team service, departure experience, and Wi-Fi. Feedback such as yours inspires us to continue delivering exceptional service and memorable experiences. We also appreciate your comments regarding breakfast selection and will continue enhancing our offerings to further elevate the guest experience. Thank you again for your recommendation and support. We look forward to welcoming you back to Raffles Hotel Le Royal Phnom Penh in the near future. Sincerely, Sharon Quality & Development Manager

Dear Mr. S., Thank you for taking the time to share your wonderful feedback following your recent stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to learn that you had such an enjoyable experience and that our reception team made a positive first impression through their helpful and attentive service. Your kind recognition of their assistance and hospitality is greatly appreciated and will be shared with the team. We are especially pleased to know that you found your room exceptionally comfortable and enjoyed a restful night's sleep. It is equally rewarding to hear that our swimming pool and lush tropical gardens enhanced your overall stay experience. Your perfect scores across all areas of your stay, including accommodation, cleanliness, breakfast, WiFi, sustainability efforts, and team service, are truly encouraging and serve as great motivation for our Heartists. We would also like to thank you for subscribing to receive tailored information about Raffles products, services, special events, and exclusive offers by email. We look forward to keeping you connected with the latest experiences and opportunities from Raffles Hotels & Resorts. Thank you once again for your generous feedback and recommendation. We look forward to welcoming you back to Raffles Hotel Le Royal in the near future. Sincerely, Sharon Quality & Development Manager

Dear Mr. C., Thank you for taking the time to share your wonderful feedback following your stay at Raffles Hotel Le Royal. We are delighted to learn that you felt pampered throughout your visit and that our location, accommodations, breakfast, and service exceeded your expectations. Your perfect ratings across all aspects of your stay are truly rewarding for our team. A. special thank you for recognizing our Butler Kea. We will be delighted to share your kind words with him and the entire team, who will be thrilled to know their attentive and helpful service made such A. positive impact on your experience. As A. valued ALL Accor Diamond member, we greatly appreciate your loyalty and your recommendation of both our hotel and the loyalty program. We are equally pleased to know that your email address is now subscribed to receive tailored information about Raffles products, services, and special events. It was our pleasure to welcome you, and we look forward to creating another memorable stay for you whenever your travels bring you back to Phnom Penh with Mrs. Diane. Sincerely, Sharon Quality and Development Manager

Dear Ms. N. and Mr. Witzig, Thank you for taking the time to share your feedback following your anniversary stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to know that your celebration was fantastic from beginning to end and that our team contributed to making your stay memorable. Your kind words about our professional and caring staff, accommodation, breakfast, cleanliness, and overall service are truly appreciated and will be shared with the entire team. At the same time, we sincerely apologize for the complications you experienced during the booking process. We understand how frustrating it can be when there is confusion regarding rate and promotion eligibility. While we are pleased that our team was able to assist and resolve the matter professionally, we regret the inconvenience caused and appreciate your patience and understanding. Thank you once again for your recommendation and for choosing Raffles Hotel Le Royal for such a special occasion. We look forward to welcoming you back for another memorable stay in the near future. Sincerely, Sharon Quality & Development Manager

Dear Mr. L., Thank you for your feedback and for giving us a perfect score following your recent stay at Raffles Hotel Le Royal Phnom Penh. We are pleased to know that you enjoyed your stay and appreciated our accommodation, breakfast, cleanliness, and service. We also thank you for your continued loyalty as an ALL-Platinum member and for your recommendation. We appreciate your observation that your stay was good, and we will continue to focus on delivering even more memorable experiences on your future visits. We are also pleased to confirm that, based on your preference, your email address has been added to receive tailored information about Raffles products, services, events, and special offers. Thank you once again for choosing Raffles Hotel Le Royal. We look forward to welcoming you back soon. Sincerely, Sharon Quality and Development Manager

Dear Ms. T., Thank you for your wonderful feedback and perfect score following your recent stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to know that you enjoyed the unique heritage charm, timeless elegance, and peaceful atmosphere of our hotel. Your kind words about our warm Cambodian hospitality and attentive service are greatly appreciated and will be shared with our team. It is especially rewarding to learn that your experience was memorable and that you enjoyed every aspect of your stay, from arrival to departure. Thank you for your support and recommendation. We look forward to welcoming you back to Raffles Hotel Le Royal for another exceptional stay in the near future. Sincerely, Sharon Quality and Development Manager

Dear Ms. Carla, Thank you for your wonderful review and for awarding us a perfect score. We are delighted to learn that your experience was outstanding and that you particularly enjoyed the comfort of your accommodation, the delicious breakfast, and the warm hospitality provided by our team. Your kind recognition of our colleagues' friendliness and helpfulness is truly appreciated and will be shared with the entire team. We are also pleased to know that our high standards of cleanliness and service contributed positively to your stay. A special thank you for recognizing our Butler Mr. Gabriel's dedication and assistance; we will be delighted to share your compliments with him. Your generous feedback is a great source of motivation for all of us. We sincerely look forward to welcoming you back to Raffles Hotel Le Royal Phnom Penh for another memorable stay. Sincerely, Sharon Quality and Development Manager

Dear Mr. V., Thank you for your wonderful review and for your continued loyalty to Raffles Hotel Le Royal Phnom Penh. We are truly delighted to learn that you consider our hotel among the best you have experienced and that our atmosphere, service standards, and team have consistently made such a positive impression on your visits. Your recognition of our colleagues' friendliness, professionalism, and dedication is especially meaningful, as creating memorable experiences for our guests remains at the heart of everything we do. It is also rewarding to know that you have observed the consistency of our service and the positive culture within our team over the years. Your kind words serve as great encouragement to all of us. We sincerely appreciate your recommendation and look forward to welcoming you back to Raffles Hotel Le Royal for another exceptional stay in the near future. Sincerely, Sharon Quality and Development Manager

Dear Mr. B., Thank you for your heartfelt review and for awarding Raffles Hotel Le Royal Phnom Penh a perfect score. We are delighted that Ms. Tina's birthday celebration became such a memorable and meaningful experience. It is wonderful to know that every detail, from the suite upgrade and personalized arrangements to the dining experiences and thoughtful touches, exceeded your expectations. Your kind recognition of our team's care, dedication, and attention to detail means a great deal to us. Creating unforgettable moments for our guests is at the heart of everything we do, and we are thrilled to have been part of this special occasion. We will gladly share your compliments with Princess Norodom Sita and Mr. Chris Marko, Glenn Prudhomme and the Concierge team, Ork Sokheng, Hubertha Affendi, Fiona Wang, Adrien Prevost, Khunneang Khon, Sharon Lozada, Chef David Eldridge, Sreytum Choek, and Dagmar Lyons, as well as the entire hotel team. Thank you once again for choosing Raffles Hotel Le Royal Phnom Penh. We look forward to welcoming you back for another exceptional and memorable stay in the future. Sincerely, Sharon Quality and Development Manager

Dear Mr. Michael, Thank you for choosing Raffles Hotel Le Royal once again and for sharing your wonderful feedback. We are delighted to know that your second stay with us was as enjoyable as your first. It is especially rewarding to hear that you appreciated our convenient location, comfortable accommodations, and the warm, attentive service provided by our team. Your kind words and recommendation mean a great deal to us. As a valued ALL Silver member, we are grateful for your loyalty and are thrilled that we could make your visit such a memorable experience. We look forward to welcoming you back on your next trip to Phnom Penh. Sincerely, Sharon Quality and Development Manager

Dear Mr. Halahan, Thank you for sharing such a wonderful review and for choosing Raffles Hotel Le Royal to celebrate your 10th wedding anniversary with us. We are truly delighted to know that our attention to detail, from the anniversary amenities to the warm and attentive service provided by our team, helped make your stay memorable. It is especially rewarding to hear that you enjoyed our breakfast experience and felt warmly welcomed throughout your visit. Your kind recognition of Ms. Ousa our Assistant Restaurant Manager will be shared with her and the team. We take great pride in creating meaningful experiences for our guests, and your feedback is a tremendous encouragement to us all. Thank you once again for your continued trust and loyalty. We look forward to welcoming you back to your favorite home in Phnom Penh for many more special occasions. Sincerely, Sharon Quality and Development Manager

Dear Ms. S., Thank you for sharing such a wonderful review and for choosing Raffles Hotel Le Royal as part of your Cambodian journey. We are truly delighted to know that your experience, from the airport transfer through to your departure, felt so seamless and memorable. Your kind words about our team's genuine hospitality, attention to detail, and personalized service mean a great deal to us. It is especially rewarding to hear that you felt cared for throughout your stay and that the thoughtful touches, distinctive room design, and evening turndown service contributed to creating lasting memories. We are also pleased that you enjoyed the hotel's lush grounds and historic charm, finding it a peaceful sanctuary amidst the vibrant energy of Phnom Penh. Your description of Le Royal as "part of the experience of the city itself" beautifully reflects what we strive to offer every guest. Thank you once again for your generous recommendation and perfect scores across all aspects of your stay. We look forward to welcoming you back to Raffles Hotel Le Royal for another unforgettable experience whenever your travels bring you to Cambodia. Sincerely, Sharon Quality & Development Manager

Dear Mr. W., Thank you for your wonderful feedback. We are delighted to know that you and your partner had a very enjoyable stay with us. Your kind comments about our team's friendliness, professionalism, and excellent service are truly appreciated. We are also pleased that you enjoyed the quality of your room, facilities, and dining experiences. We will be proud to share your recognition with the entire team, who will be delighted to know they made such a positive impression. Thank you as well for your interest in receiving updates about Raffles products, services, and events. We look forward to staying connected and welcoming you back for another memorable stay in the future. Sincerely, Sharon Quality and Development Manager

Dear Ms. P., Thank you for sharing your feedback and for choosing to stay with us. We are delighted to know that you had a comfortable and enjoyable stay, and that you appreciated our warm welcome, hotel design, service, cleanliness, and sustainability efforts. Your kind recommendation means a great deal to us. We also value your constructive comments regarding the hotel signage, breakfast service speed, bathroom facilities, and communication support from some of our security team members. Please be assured that your feedback has been shared with the relevant teams for review and improvement. We continuously strive to enhance the guest experience, especially for our business travelers who require efficiency and convenience during their stay. Thank you once again for your valuable feedback. We look forward to welcoming you back to Raffles Hotel Le Royal and providing you with an even more seamless experience in the future. Sincerely, Sharon Quality and Development Manager

Dear Mr. C., Thank you for taking the time to share your feedback following your recent stay at Raffles Hotel Le Royal. We are delighted to know that you had a perfect experience and that our professional team made you feel at home. It is also wonderful to hear that you appreciated the hotel's rich heritage and unique atmosphere, describing it as "living in a museum." Your kind comments regarding our accommodation and team members are truly appreciated and will be shared with everyone. Thank you as well for your valuable suggestions regarding our breakfast selection and sustainability efforts. We continuously look for ways to enhance our guest experience and strengthen our commitment to sustainable practices, and your feedback will help guide our improvements. We greatly appreciate your recommendation and look forward to welcoming you back to Raffles Hotel Le Royal for another memorable stay. Sincerely, Sharon Quality and Development Manager

Dear Mr. S., Thank you for sharing your feedback and for recognizing our butler's assistance, efficient check-in, and the friendliness of our team. We are sorry to learn that the street noise and the condition of the room, particularly the bathroom finishes, fixtures, and curtains, did not meet your expectations. Please accept our sincere apologies for these shortcomings. Your feedback has been shared with our Engineering and Rooms teams and will be considered as part of our room improvement efforts. As a valued ALL Gold member, we regret that we did not provide the level of comfort you expected from Raffles Hotel Le Royal. We appreciate your candid feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Sharon Quality and Development Manager

Dear Mr. N., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Raffles Hotel Le Royal Phnom Penh. We are delighted to learn that you enjoyed your stay, appreciated our service, and found our location convenient. It is especially rewarding to know that every aspect of your experience, from arrival to departure, met your expectations. Your kind recommendation means a great deal to our team and serves as great encouragement for us to continue delivering memorable experiences to our guests. We sincerely appreciate your support and look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Sharon Quality and Development Manager