Sofitel Phnom Penh Phokeethra

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Sofitel Phnom Penh Phokeethra 5 stars

Customer review rating (ALL Rating) 4.7/5 179 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Indulgent SoSPA offering an array of spa and wellness treatments in our hotel

  • Sports Club with Tennis Courts, Pool, Squash Courts & Gym

  • 4 gourmet restaurants for the ultimate culinary journey

  • 7 hectares of garden offering a relaxing escape

  • Grandest Ballroom offering Magnifique events for 1000 guests

Hotel location

Sofitel Phnom Penh Phokeethra

26 Old August Site, Sothearos Boulevard, Sangkat Tonle Bassac
12301 PHNOM PENH
Cambodia

Telephone +855 23 999 200

Fax +855 23 999 211

Contact email

  • SINH CAFE OPEN TOUR , MEKONG EXP:  CENTRAL MARKET

  • SOTHEAROS STREET:  No. 6

  • By plane

    PHNOM PENH INTERNATIONAL AIRPORT At 14km / 8 miles

GPS:11.546306, 104.933521

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Sofitel Phnom Penh hotel boasts stunning colonial style rooms with a modern Khmer touch and polished hardwood floors-heavenly Sofitel Mybed bedding, high tech plug & play electronic facilities, TV & sound equipment for a delightfully comfortable stay. Our luxurious rooms and suites offers the perfect base from which to roam around the city. We are in close vicinity to a large-scale shopping mall, government offices, embassies, major tourist attractions, and of course the charming riverfront.

Our guest reviews

Our guest reviews for
Sofitel Phnom Penh Phokeethra

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  179 reviews

TripAdvisor Rating  4.5/5  1,922 reviews

very convenient location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Well coming staff make you feel at home Could feel in the restaurants that they are starting to gear up after a very slow period: buffet was good but with less choice than before, slower service. All minor comments which did not spoil the experience Missed the Spa

I was very well pleased with my experienced at Sofitel.

Customer review rating 4.5/5

Samphea K. Solo - Confirmed reviews ALL

I arrived late in the night and was very impressed with the staff's professionalism and hospitality. It set the stage for a wonderful stay. Even more so, my stay was a wonderful experience from the food, the amenities, and the housekeeping.

Good stay, very warm welcome

Customer review rating 5.0/5

Santi Couples - Confirmed reviews ALL

We were received by the manager, and had a welcome drink on our room to celebrate our honeymoon We decided to have lunch at the hotel because everything was very nice

Dear Mr. Collazo, Thank you so much for taking time to share your positive evaluation. I am very pleased to know that you appreciated the friendliness and assistance of our ambassador and enjoyed your visit in our hotel and at our restaurant outlet. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and particularly to Mr. Sim who made your stay a pleasant one. This will certainly stimulate them to keep up the good work. Again, thank you so much for your nice review and I look forward to serving you again. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Old but charming

Customer review rating 4.0/5

Alvin C. Business - Confirmed reviews ALL

Feel like home to be back

Dear Mr. c. Welcome back to Sofitel Phnom Penh Phokeethra. I am very pleased to read that you appreciated the friendliness and assistance of our heartists and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. We all look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Amazing stay

Customer review rating 5.0/5

Mya -. L. B. Solo - Confirmed reviews ALL

This hotel is very well located and has an amazing staff ! Breakfast, diner were delicious as well. Mr. Vutha Heng particularly helped me with traveling from / to the hotel outside of the city and followed me on my trip, making me feel very safe. He offered me any help I would need and checked I arrived safely to my destination. This meant a lot to me and was very valuable ! The staff at the lobby made everything go smooth as well when I needed help and information before leaving. The staff is very efficient and provided all information I needed by email as well to organize my trip. Such a very high quality service ! I would go straight back next time, no doubt. The hotel is beautiful and the service is top notch. I had a great stay at the Sofitel Phnom Penh, loved it !

Dear Ms. B., Greetings from Sofitel Phnom Penh Phokeethra, We are extremly delighted to receive such a detail and nice review from you on our hotel facility and our expectional service. Indeed, at Sofitel Hotels & Resorts, we strive to provide not only a superior service experience for every customer, but we also ensure that guest is touched by our heartfelt service. I am glad that our Heartists Vutha made a different in your stay, and I will be certain to share your kind comments with him and the rest of our team. Thank you for choosing us as your accommodation of choice for your vacation in Phnom Penh and we hope to have the pleasure of welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Customer review rating 5.0/5

Paolo P. Business - Confirmed reviews ALL

The entire hotel was very well maintained, the staff was outstanding , respectful, attentive and mindful for what is best for the guests, congratulations on the training and supervision you are giving to the staff

Dear Mr. P., Greeting from Sofitel Phnom Penh Phokeethra, I would like to thank you for choosing us as your accommodation choice during your recent stay in Phnom Penh. At Sofitel Phnom Penh Phokeethra, our Hotel Ambassadors embody our spirit of service from the heart. I’m delighted to read that you felt the warmth of our service through these Ambassadors. This will certainly motivate them to keep up the good work. Again, thank you for your nice comment and I look forward for your next visit. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Overall good

Customer review rating 4.0/5

Pascale Business - Confirmed reviews ALL

Excellent service, good bed quality, bathrooms to be improved

Dear Ms. Fauconnet Thank you for taking your time to review our hotel. I am glad to hear you enjoyed your stay and our heartists were able to make your experience with us a memorable one. Your remark on the shower pressure has been carefully noted and we will work on the improvement on this matter. Please accept our apologies for the slow service at the restaurant. We are definitively working on improving it. Once again, thank you so much for your review and comment. I look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Absolutely amazing service

Customer review rating 5.0/5

Audrey Friends - Confirmed reviews ALL

Excellent service provided, everything was perfect to the smallest detail.

Dear Ms. A., Greetings from Sofitel Phnom Penh Phokeethra, I am pleased to learn that we were able to craft a pleasant experience for you during your stay at Sofitel Phnom Penh Phokeethra. Thank you so much for taking time your share your thought with us. Our heartists express the service from their heart with the sense of hospitality, the unfailing ability to anticipate and meet the needs of guests with genuine attention to detail. I appreciate your support and look forward to welcoming you back soon Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

The room is nice, clean, and comfortable, but the air-con is quite hot, and the lamp on the balcony is not working. Please kindly help adjust based on this feedback

Dear Ms. V., Greeting from Sofitel Phnom Penh Phokeethra. I sincerely appreciate you taking the time to share us your feedback. I am glad that our hotel facilities and room functionalities exceed your expectation. Your remark on the air-con and the lamp on the balcony has been carefully noted and we will work on the improvement on this matter. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction. I sincerely hope this experience does not impair your trust in Sofitel Phnom Penh Phokeethra. I am looking forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

good stay, well-equipped

Customer review rating 4.5/5

Pakorn Business - Confirmed reviews ALL

I really enjoyed the stay. The room is fully equipped and the facilities are all available. The staff are welcome and helpful

Dear Mr. T. Thank you very much for choosing Sofitel Phnom Penh Phokeethra. We would like to express our gratitude to you for your kind review on our service, hotel facilities, and Dim Sum offering at Fu Lu Zu restaurant. Our ambassador will be pleased to hear such a good feedback from you. As a luxury hotel, Sofitel Phnom Penh Phokeethra offers only top-notch quality in all aspects. Thank you very much for your patronage and I look forward to having you back with us soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

An Oasis

Customer review rating 5.0/5

Heidy Friends - Confirmed reviews ALL

My friend and I had a wonderful staycation here at Sofitel. The hotel, grounds and staff are great. You could tell the staff were well trained, very welcoming and polite, ready to help anytime.

Dear Ms. Coil Greeting from Sofitel Phnom Penh Phokeethra. We are pleased to learn that we were able to craft a pleasant experience for you during your staycation at Sofitel Phnom Penh Phokeethra. Thank you so much for taking time your share your thought with us. Our heartists express the service from their heart with the sense of hospitality, the unfailing ability to anticipate and meet the needs of guests with genuine attention to detail. It is our pleasure to be at your service and I look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Royal experience

Customer review rating 5.0/5

Bill T. Solo - Confirmed reviews ALL

The staff at your hotel is impeccable and highly responsive, my experience was first class. I will be placing a 5 star Google review with many pictures and commentary. Thank you!

Dear Bill T., We very much appreciate your comments regarding your stay at the Sofitel Phnom Penh Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Not a 5 star hotel because it provides a 3 star service, and atmosphere.

Customer review rating 1.5/5

David G. Business - Confirmed reviews ALL

Hotel is not consistent in terms of providing 5 star services. Given its title and status, the hotel is expected to hold up its brand recognition. There are cigarettes buds in the elevator, and many staff sitting around in the front rather than doing their job. At night, there’s no security in the front lobby mainly he’s busy playing with his phone and smoking in the corner. I witnessed this more than 3 times during my stay. Front desk is like a ghost town during midnight, no customer service is provided. Will not stay here again, please take a look at how rosewood or Hyatt for customer the experience of what a 5 star hotel represents.

Dear David G., Thank you for taking the time to tell us about your experience at the Sofitel Phnom Penh Phokeethra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Excellent staff and hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

All excellent thanks

Dear Mr. H. Thank you for choosing our hotel and sharing your feedback regarding your recent stay with us. I am glad to hear that our hotel facilities and room functionalities exceed your expectation. I will ensure to share your appreciation with our team which I am sure will serve as motivation to continuously improve the quality of our services. Thank you again for sharing your experience, and I look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Great hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Amazing and helpful staff. All the restaurants had excellent food. Extremely convenient to have pre departure COVID testing available at the hotel.

Dear Mr. S. Thank you for choosing Sofitel Phnom Penh Phokeethra! I am pleased to receive such a splendid review from you. It is our pleasure to learn that you had an amazing experience during your stay at Sofitel Phnom Penh Phokeethra and that our heartfelt service, hotel facilities and culinary offering exceeded your expectation. I would really appreciate if you could take few minutes of your time to share your experience with other travelers by writing a review on Tripadvisor. Please click on the below link if you wish to do so: http://www.tripadvisor.com/Hotel_Review-g293940-d17…-Reviews-Sofitel_Phnom_Penh_Phokeethra-Phnom_Penh.html It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Best Regards, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Awesome Stay

Customer review rating 4.0/5

D M. Business - Confirmed reviews ALL

The hotel was well appointed with very friendly staff and some fantastic restaurants.

Dear Mr. M., The whole team and I were delighted to welcome you. Thank you for taking the time to share your impressions with us and we look forward to welcoming you again. Sincerely, Charles-Henri Chevet General manager Sofitel Phnom Penh Phokeethra

i love the pool, with the grade. everything is good.

Customer review rating 4.0/5

Leangtry Friends - Confirmed reviews ALL

i have suggestion for you to put the coffee machine in the room rather than coffee bag. it is should upgrade.

Dear Mr. P. Thank you so much for your positive feedback. Our ambassadors seek only the best of everything to ensure that guests feel warmth and welcome as guest satisfaction is our core value. We duly note your comment in regards with our amenity dispenser. Your advice on this matter is highly appreciated. Our Accor 21 planet programme main purposes is to remove all single-use plastic items in guest experience from the hotel. Besides finding alternatives to plastic and reducing environmental impacts is to positively change common mindsets globally by adopting the 3R logic: Reduce, Re-use and Recycle. Therefore we will propose later this year new set up of amenities using different containers. Again, thank you for leaving us a good feedback. We look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

a good night's sleep

TripAdvisor rating 5.0/5

Muhammad Siddiq A Business - TripAdvisor review

personal assistance at check-in was a nice welcome, all the way to the room and showing how all the amenities work. room layout was great. didn't really have much time to explore hotel facilities during this trip. looking forward to future stays.

Dear Muhammad Siddiq A, Greetings from Sofitel Phnom Penh Phokeethra, It is with pleasure to read that your check-in experience with us was great one and you enjoyed your stay with us. I will share your kind comment to our entire team. We look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Beautiful Facility - AMAZING, FRIENDLY, HELPFUL TEAM!!!

TripAdvisor rating 5.0/5

S3645EHmichaelb Business - TripAdvisor review

My 3rd trip to Phnom Penh and staying at the Sofitel. My business now brings me to Phnom Penh and I will be staying here every time. The facility is beautiful and really well maintained and every single member of the team is INCREDIBLY friendly, helpful and eager to please in every way. This applies to the front desk staff, to breakfast service, doormen, and room service team. I look forward to seeing everyone again on my next trip.

Dear Michael B, Greetings from Sofitel Phnom Penh Phokeethra, We are delighted to receive your full-score review, thank you very much. I definitely agree with you, that it is our Hotel team professionalism and their outstanding abilities which makes staying at Sofitel Phnom Penh Phokeethra such a unique and Magnifique experience. They never shy away from going the extra mile in order to surprise and delight our guests, and it is rewarding to hear that their efforts of attention to detail are recognized. Much appreciated your patronage and look forward to welcoming you again soon. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Great service in superb facilities

TripAdvisor rating 5.0/5

covergaardx Business - TripAdvisor review

I stayed 3 days in early December in this really nice hotel, with several high level restaurants. Most striking this time was the excellent service, plenty business centre assistance and good follow-up to ACCOR members. Look forward to being back! Best regards, Christian

Bonjour Christian, Greetings from Sofitel Phnom Penh Phokeethra, We very much appreciate your comments regarding your stay at the Sofitel Phnom Penh Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

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