Sofitel Phnom Penh Phokeethra 5 stars

Customer review rating (ALL Rating) 4.8/5 743 reviews

Best price
guarantee
Sofitel Phnom Penh Phokeethra - Image 1
Sofitel Phnom Penh Phokeethra - Image 2
Sofitel Phnom Penh Phokeethra - Image 3
Sofitel Phnom Penh Phokeethra - Image 4
26 Old August Site, Sothearos Boulevard, Sangkat Tonle Bassac, 12301 PHNOM PENH, Cambodia

Description

Hotel extras

  • Indulgent Sofitel Spa offers an array of spa and wellness treatments in our hotel

  • Sports Club with Tennis Courts, Pool, Squash Courts & Gym

  • 4 gourmet restaurants for the ultimate culinary journey

  • 7 hectares of garden offering a relaxing escape

  • Grandest Ballroom offering Inspirational events for 1000 guests

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Phnom Penh Phokeethra

26 Old August Site, Sothearos Boulevard, Sangkat Tonle Bassac
12301 PHNOM PENH
Cambodia

GPS:11.546306, 104.933521

Telephone
Fax +855 23 999 211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  743 reviews

TripAdvisor Rating  4.5/5  2,114 reviews

Certificate of excellence 2024

Average Hotel

TripAdvisor rating 3.0/5

TouristAsia Business - TripAdvisor review

Just average - All restaurants closed at 5PM as no where to dine except bar. Room service doesn't answer phone while night prior room service food was terrible and served cold - pizza and pasta... Zero food in room which is standard for even Holiday Inn. This hotel is way over rated. I'm being nice by giving 3 stars.

I was accused of smoking in the room.

TripAdvisor rating 1.0/5

Bene P TripAdvisor review

I am a platinum All-Accor member and it was my 2nd time staying at Sofitel Phnom Penh. This means that I have stayed in hotels for a significant amount of time so I am familiar with rules. However, I was accused of smoking in a non-smoking room. I was upgraded from a deluxe room with balcony to a junior suite with a very narrow terrace that you have to go through a sliding window/door to access it. When I arrived in the room, I immediately wanted to open the windows because it was locked so I requested them to open it for me. I also even asked for matchsticks. I was always stepping out to the terrace to smoke with the window/door shut so the smoke won't come inside. Also, instead of flicking the cigarette butts out of the terrace, I would put it off and throw in the rubbish bin inside my room. The next day, I received a letter from the reception slapping me with a USD200 penalty because I was reported to be smoking in the room. I called the reception and they told me that because they saw cigarette butts in the bin and there were packs of cigarettes on the TV console, for obvious reason. I explained to them and asked them if I am allowed to smoke at the terrace and they said yes. There was no apology at that time. I went to the reception the next day to express my disappointment and sought for an apology. Only then they apologized but also added that they smelled smoke in my room, which I then brushed off. Other than that, the staff at Club Milliseme and Do Forni are fantastic, friendly and just simply nice! Before they accused me of smoking inside the room, they should have checked if the window/door to the terrace was unlocked, which I knew they didn't do. I spilled beer on the terrace floor on my first night and I used the bathroom floor mat to wipe it off and left the mat there. It stayed there until I checked out.

Excellent hotel in Phnom Penh!

TripAdvisor rating 5.0/5

Greg L TripAdvisor review

Excellent accommodations and centrally located. The entire staff are wonderful and very warm. Breakfast is outstanding with a wide variety of top food options. Seanglteng was professional and pleasant at breakfast, making our experience even better!

excellent hotel service and location

Customer review rating 5.0/5

Georgeta N. Business - Confirmed reviews ALL

this was my first stay and I was impressed, will go again

Dear Ms. N., We very much appreciate your comments regarding your stay at the Sofitel Phnom Penh Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

Enjoyable stay

Customer review rating 5.0/5

Susan I. Business - Confirmed reviews ALL

Easy fast check in. Easy fast check out. Booked driver and car for airport pick up and drop off, everything went so smoothly.

Dear Ms. I., We very much appreciate your comments regarding your stay at the Sofitel Phnom Penh Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charles-Henri Chevet General Manager Sofitel Phnom Penh Phokeethra

In partnership with TripAdvisor

Other web-users rate our hotel

  • 162 reviews 9.5/10 Location
  • 242 reviews 9.1/10 Room
  • 516 reviews 9.6/10 Service
  • 159 reviews 8.9/10 Vibe
  • 112 reviews 9/10 Breakfast
  • 79 reviews 9.5/10 Cleanliness
  • 40 reviews 5.9/10 Value
  • 20 reviews 10/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Phnom Penh

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.