Rixos Almaty 5 stars

Customer review rating (ALL Rating) 3.9/5 217 reviews

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Rixos Almaty - Image 1
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506 99 Saken Seifullin Avenue, 050012 ALMATY, Kazakhstan

Description

Hotel extras

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

Our accommodation(s)

Hotel location

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

GPS:43.2493887, 76.9350809

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  217 reviews

TripAdvisor Rating  4.5/5  1,018 reviews

Certificate of excellence 2024

Not a 5-star experience

Customer review rating 3.0/5

Jim M. Business - Confirmed reviews ALL

Classed as a five-star hotel which it probably technically qualifies on facilities, but certainly doesn't on quality of experience. Stayed here for two weeks in September for a work trip in Almaty. Rooms are ok, beds comfortable, but TV channel choice extremely limited and decor tired and in need of refurbishment. Room cleaning was fairly random in terms of towel, mat, robe replacement after use, and maids kept confiscating keycards from the power slot. Main lobby is beautiful and pleasant environment to relax and eat. However, out of the three restaurants, two are permanently closed and only available for private functions which means you are down to one limited menu option. On the occasions we tried to eat dinner in the hotel, staff seemed disinterested and did not speak any English, so gave up and went out. This seems to be an own goal for the hotel in not capitalising on their facilities. All expenses had to be paid along the way, nothing could be charged to your room. This even included paying for the room up front and being asked whether we wanted to pay extra to build up credit for any expenses. This makes the guests feel more like criminals rather than being special which is what you are looking for from this grade of hotel. Would not stay at this hotel again next time in Almaty.

Dear James M., Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your recent stay did not meet your expectations. While we're glad to know that you found our lobby environment relaxing and the rooms comfortable, we sincerely apologize for the areas where we fell short. Your comments regarding the limited TV channels, outdated decor, and inconsistent housekeeping service are important to us. It's also disappointing to hear about your experience with our dining options and the communication barriers with our staff. We're committed to improving both our menu variety and staff training, including English proficiency, to better accommodate our international guests. The issue with payment procedures is something we will review internally. We understand how this might have made your stay feel less comfortable, and we will look into ways to make the experience smoother and more convenient for our guests. Your feedback is very valuable as we strive to improve, and we apologize for not delivering the five-star experience you were expecting. Should you decide to give us another chance in the future, we hope to provide a much-improved stay. Thank you again for your honest review. Anara Balgimbayeva Guest Relations Manager

The hotel is faraway from five star hotels.

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I had mix of disappoint situations during my stay at the hotel. There are several examples. It's a mess at the breakfast, staff screaming to each other and swearing or when I pointed to salt shaker was broken the waiter told me that you right, did literaly nothing and she went away. I asked to fix the door to the balcony (it was blocked for some reasons or broken) no one came to me. One day no one came to my room to make up it, when I asked why the lady raised her voice accused me of the this situation. I was shocked a little because I hung up the sign "please make up my room" when I was leaving the room and I didn't expect that the staff can screaming to a guest at five star hotel.

Dear Nikita S., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay. It is disappointing to hear that your experience did not meet your expectations or our usual high standards. The issues you mentioned, from the breakfast service to the lack of attention to your maintenance request, are unacceptable and certainly not reflective of the quality of service we strive to provide. I assure you that we take your feedback very seriously. We will address these concerns with the relevant departments immediately to ensure that such behavior and lapses in service do not happen again. Regarding the incident with housekeeping and the unprofessional behavior you experienced, this is not the level of hospitality we aim to offer, and I deeply regret that you were treated in this manner. Please accept our sincerest apologies for this oversight. We value your feedback as it helps us improve, and we would be grateful for the opportunity to welcome you back and provide the exceptional service you deserve. If there is anything we can do to make up for your previous stay, please do not hesitate to contact us directly. Sincerely, Anara Balgimbayeva Guest Relations Manager

only available hotel

Customer review rating 3.5/5

Traveller Business - Confirmed reviews ALL

The hotel is Grand. But the room was old and smelly. I don't want a smoking room but was given one.

Dear Guest, Thank you for your feedback. We're glad you enjoyed the grandeur of the hotel, but we sincerely apologize for the condition of your room and for the mix-up with your smoking preference. Your comfort is important to us, and we will address these concerns to improve our guest experience. We hope to have the opportunity to welcome you back for a better stay. Anara Balgimbayeva Guest Relations Manager

Very well located

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

The property is really good and very well located. Just a few improvement suggestions would be to provide some more vegetarian breakfast options.

Dear Karan A., We very much appreciate your comments regarding your stay at the Rixos Almaty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anara Balgimbayeva Guest Relations Manager

Not a 5 star hotel.

TripAdvisor rating 2.0/5

Heather P Couples - TripAdvisor review

This is not a 5 star hotel. The building is beautiful and the rooms are nice, but the service is that of a 3 star hotel and it’s definitely not worth the price. Our room lacked a robe on arrival (which we would have been charged for if we had not informed the front desk). The default is also that the refrigerator is locked, which is very strange for this level of hotel. The coffee in the room was instant and was not replaced either of the days we were there. Breakfast buffet was quite good with a lot of variety. I got a glass of completely flat Prosecco at the lobby bar and when I tried to explain that it was flat and ask for something else, the bartender showed me the date on the bottle (opened 4 days prior) and told me it was fine. I declined to drink it and was not offered the requested refund or a replacement drink. We also had to request airport transport twice. My husband requested it earlier in the day and when I checked in to confirm it (since it was for a very early flight),it had never been requested by the guest relations team. The location is great and the rooms are fine, but I would stay elsewhere when I return to Almaty. Not worth the money and they don’t seem to care about customer service.

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Other web-users rate our hotel

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  • 152 reviews 8.3/10 Breakfast
  • 142 reviews 7.8/10 Amenities
  • 121 reviews 3.8/10 Cleanliness

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