Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 569 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  569 reviews

Great Location

Customer review rating 5.0/5

Elena M. Solo - Confirmed reviews ALL

It was everything and more than I expected it to be. Staff was very attentive and engaging.

Dear Ms M., Greetings from Raffles London at The OWO! Thank you very much for taking the time to let us know your experience during your most recent stay with us. I was very happy to learn that your stay was everything you expected and that we were able to exceed your expectations. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by Matteo, have resulted in such a positive and memorable experience for you. Ms M., thank you once again for your wonderful words, the team were really happy to learn that they were able to provide you with an experience that met your expectations. We very much look forward to having you back in the near future. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Refined Elegance at Raffles London

Customer review rating 5.0/5

Kyle A. A. Couples - Confirmed reviews ALL

Thank you for an amazing a. memorable stay! We got a stunning upgrade into one of your Heritage Junior Suites. This is my favourite room of all time, if only the walls could speak! Thank you to the Guest Relations team for the pre-arrival communications a. for always being there for us. Housekeeping were attentive a. friendly, they look like they enjoy their place of work which is massive kudos to the culture you are creating. The Spy Bar is not to be missed although it is easy to walk by ;) We will be back...

Dear Mr B., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. Thank you very much for taking the time to provide us with your positive feedback, as a valued guest a. supporter of Raffles London, this is truly helpful so that we are able to monitor a. improve our service. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our utmost goal is to ensure each guest feels not only welcomed but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by Cathal, Jason, a. Florian, have resulted in such a positive a. memorable experience for you. Your satisfaction is our greatest reward, a. we hope to be afforded the opportunity to host you again in the future. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Kind regards, Al Elbaroudy Assistant Front Office Manager

Great location, excellent ambiance, great service. I am always focused on fitness and very much enjoyed the lap pool and fitness center which was one of the better one’s I’ve encountered (and that is across Four Seasons, Mandarin, etc).

Customer review rating 4.5/5

John M. C. Business - Confirmed reviews ALL

Very much enjoyed the stay. The hotel is very unique and Raffles has done an exquisite job of preserving the history of the property and incorporating it into the hotel. I am planning to take my wife and kids to London with me this coming June (2025) and expect we will stay with you.

Dear Mr C., Greetings from Raffles London at The OWO! Thank you very much for taking the time to let us know your experience during your most recent stay with us. I was delighted to hear that you enjoyed your stay and that the location and ambiance of the hotel were to your liking. I was very please to learn that you enjoyed our pool and wellness facilities. We are proud that our Spa & Wellness facilities have been awarded number 1 in London and among the best new openings in the world. Mr C., thank you once again for these wonderful comments. Your feedback has been shared with the team and they were all very satisfied to learn that you will be returning with the family in the not so distant future. We all look forward to welcoming you back! Kind regards, Ali Elbaroudy Assistant Front Office Manager

GREAT EXPERIENCE

Customer review rating 5.0/5

Arie M. Couples - Confirmed reviews ALL

The contrast between large hotel with many guests and the personal touch gives you the feeling that you are the the most important person every were you go, starting from Sammy that gives you home treatment, Dean Moody the brave concierge "Games Bond" in the words of my Lady and ending with Natalia in the Dining room that made a special effort to bring me my favourite coffee. The room, bed. comfort, in suite facilities -perfect.

Dear Mr M., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. Manny thanks for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our service. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our goal is to ensure each guest feels not only welcomed, but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by Dean, Natalia, and Sammy have resulted in such a positive and memorable experience for you. Your satisfaction is our greatest reward, and we hope to be afforded the opportunity to host you again in the future. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Absolute perfect

Customer review rating 5.0/5

Felicity Friends - Confirmed reviews ALL

Our stay was incredible, everything about the hotel was just perfect. The location is brilliant and it is such an interesting building with so much history. The attention to detail that goes into making the stay personal is a lovely touch and makes you feel at home. The staff were all amazing, nothing was too much bother and everyone we spoke with was friendly, kind and helpful. Already looking forward to our next trip back.

Dear Ms K., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. Thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we monitor and improve our levels of service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home Kind regards, Ali Elbaroudy Assistant Front Office Manager

Other web-users rate our hotel

  • 132 reviews 9.6/10 Location
  • 171 reviews 8.6/10 Room
  • 380 reviews 9.1/10 Service
  • 162 reviews 9.4/10 Amenities
  • 125 reviews 9.4/10 Vibe
  • 114 reviews 8.5/10 Food
  • 50 reviews 9.7/10 Bar
  • 49 reviews 8.8/10 Comfort

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