Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 617 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  617 reviews

Amazing

Customer review rating 5.0/5

Melissa C. Couples - Confirmed reviews ALL

End to end awesome

Dear Ms C., Seasons greetings from Raffles London at the OWO! Thank you very much for taking the time to review your stay following your recent visit to Raffles. I was glad to know that you enjoyed your stay and that the team made it memorable for you. Please accept my apologies about the Breakfast service being not up to our standard. We aim to provide the highest levels of service and I was disappointed that you did not receive that at breakfast. We hope to be welcoming you back to Raffles London. Please feel free to reach out to myself directly for any future plans to visit and I will gladly oversee your reservation for you. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Best experience ever

Customer review rating 5.0/5

Grace M. Couples - Confirmed reviews ALL

My stay in Raffles was amazing I couldn’t fault it. The Christmas feeling couldn’t be topped. All the staff were excellent and so helpful from start to finish.

Dear Ms M., Seasons greetings from Raffles London at The OWO, I do hope you had a safe onward journey following your stay with us. Thank you for taking the time to provide us with your feedback as a valued guest of Raffles London. This truly helps us monitor and improve our levels of service. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our utmost goal is to ensure each guest feels not only welcomed, but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by the Front Desk, Guards Bar, and our lovely House Car teams have resulted in such a positive and memorable experience for you. Your satisfaction is our greatest reward, and we hope to be afforded the opportunity to host you again in the future. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Ms M., thank you once again for staying with and for taking the time to write to us. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Excellent

Customer review rating 4.5/5

Subodh K. J. Business - Confirmed reviews ALL

It was a good experience

Dear Mr J., Seasons greetings from Raffles London at The OWO, I hope you had a smooth journey after your stay. Thank you for your positive feedback it is invaluable in helping us enhance our service. We look forward to welcoming you back, and please feel free to contact me directly for any future assistance. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Good hospitality

Customer review rating 5.0/5

Azhar Business - Confirmed reviews ALL

I had a fantastic experience overall. The hotel exudes elegance, and the staff were attentive and professional throughout my stay. The room was beautifully designed and equipped with thoughtful amenities, ensuring a comfortable stay. The dining options were exceptional, offering a diverse and high-quality menu in a charming setting. However, I did notice the room couldn’t be locked from the inside, which felt a bit unsettling. While the hotel maintains excellent security, this is an area that could be improved. Despite this minor issue, I thoroughly enjoyed my stay and highly recommend Raffles London for a luxurious and memorable experience.

Dear Mr B., Seasons greetings from Raffles London at the OWO! Thank you very much for taking the time to write to us following your stay with us. I was delighted to learn that you enjoyed your stay and that the team were able to provide the service we aim for. We are proud to have diverse dining options at our hotel and I was glad that you enjoyed that. I was concerned to read your comments about the room door not locking from inside. All of our rooms and suites are lockable from the inside for your privacy and security. Please accept my apologies if this was not explained to you by the team. I can assure you that the safety of our guests and team is of paramount importance to us. Once again, thank you very much for your feedback as it is through such comments that we are able to monitor and improve our services and offerings. We hope to be welcoming you back in the near future. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Beautiful surroundings

Customer review rating 4.5/5

Mat W. Couples - Confirmed reviews ALL

Well looked after in a beautiful hotel.

Dear Mr W., Seasons greetings from Raffles London at the OWO! I hope that you had a safe onwards journey following your stay with us. Thank you very much for taking the time to let us know how your experience was at Raffles London. I was delighted to learn that you enjoyed your stay and that the team made it special for you. We aim to provide the highest levels of service and I was glad the team did that. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by Ian, have resulted in such a positive and memorable experience for you. Mr W., thank you once again for your kind words and I do hope to be welcoming you back to Raffles London at the OWO. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Other web-users rate our hotel

  • 148 reviews 9.6/10 Location
  • 192 reviews 8.2/10 Room
  • 427 reviews 9/10 Service
  • 176 reviews 9.3/10 Amenities
  • 136 reviews 9.4/10 Vibe
  • 128 reviews 8.5/10 Food
  • 55 reviews 9.7/10 Bar
  • 55 reviews 8.3/10 Comfort

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