Dear Ms R., Thank you for sharing such a thoughtful review of your recent stay. I am delighted that you and your family enjoyed your time with us, and particularly that you appreciated the history and careful restoration of the Old War Office. Staying on the second floor is certainly a special experience, and I am pleased it left such a lasting impression. It is equally rewarding to hear that our team looked after you so well, particularly in accommodating your preferred housekeeping arrangements. I was additionally delighted to read your lovely comments about our sommelier at Saison, which I will be sure to share with the team. I am sorry, that the dining experience itself did not quite live up to your expectations, though I appreciate you sharing this with us. Your kind recommendation and continued loyalty as an ALL Platinum member mean a great deal to us. I sincerely hope you will have the opportunity to return to London, as it would be a pleasure to welcome you and your family back. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms G., Thank you for taking the time to share such thoughtful and constructive feedback following your recent stay with us. I am pleased to hear that you and your family enjoyed your time at Raffles London at The OWO, particularly the comfort of your accommodation and the warmth of our team. However, I was sorry to read that our housekeeping service fell short of expectations during the first part of your stay. You should not have needed to request services that ought to have been provided seamlessly. Your comments regarding the Chinese breakfast in The Drawing Room are equally valuable. I have shared your feedback with our Food and Beverage team for their consideration, as we recognise that both quality and authenticity are essential to delivering an enjoyable dining experience. Thank you again for your balanced feedback and for allowing us the opportunity to learn from your experience. I hope we will have the pleasure of welcoming you and your family back to London in the future. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr G., Thank you for your lovely comments following your recent stay with us. To hear that you consider Raffles London at The OWO to be an example of what a five-star hotel should be is a wonderful compliment, and one that I know our team will be very proud to receive. I am delighted that you and your partner enjoyed your time with us and that the experience lived up to the standards you rightly expect. Your generous recommendation is greatly appreciated. We hope to have the pleasure of welcoming you both back to Whitehall before too long. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms M., Thank you for taking the time to share your lovely feedback. I am delighted to hear that you and your boyfriend enjoyed your stay with us, and that you were able to make the most of your time in London despite visiting for business. I was particularly pleased to read your kind comments about Olivia. It is always rewarding to hear when a member of our team has made such a positive impression, and I will be sure to pass on your compliments to her personally. Thank you once again for your generous recommendation. I hope we will have the pleasure of welcoming you both back to Raffles London at The OWO in the future. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms J., Thank you for sharing such lovely feedback following your recent stay with us. I am delighted to hear that your second visit was every bit as memorable as your first. To be described as your favourite hotel anywhere in the world is an extraordinary compliment, and one that means a great deal to us. I am particularly pleased that the warmth of our welcome and the genuine care shown by our colleagues have left such a lasting impression on both occasions. Your special recognition of our Nikola, who assisted with your departure is especially appreciated. I will ensure your kind words are shared with him and the wider team, who will be thrilled to hear that they helped make your stay so memorable. It is wonderful to know that you have already arranged to return for Valentine's weekend. We are equally looking forward to welcoming you back for what I hope will be another magical occasion. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. M., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Wishing you a pleasant day ahead. Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms. F., Warm greetings from Raffles London at The OWO. I do hope you have had a safe and pleasant onward journey following your stay with us. May I thank you for taking the time to share such thoughtful feedback. I am absolutely delighted to learn that you had such an exceptional stay and that our facilities, service, and especially the swimming pool made such a wonderful impression. It is particularly rewarding to hear that the attention to detail throughout the hotel contributed to such a memorable experience. However, I was sincerely disappointed to learn of the shortcomings you encountered both prior to and during your stay. Please accept my apologies for the lack of response to your enquiries regarding our fitness class schedule. Equally, I am sorry that your request for transportation to the Wallace Collection was not followed up on in a timely manner. This is certainly not reflective of the attentive and seamless service we strive to provide, and I fully appreciate how disappointing these experiences must have been. Please be assured that your comments regarding the communication and follow-up from our teams have been noted and will be shared with the relevant departments. We recognise the importance of responding promptly to our guests' enquiries and ensuring that every request is handled with the care and attention it deserves. Despite these shortcomings, I am grateful that you enjoyed your overall experience with us, and your feedback provides a valuable opportunity for us to improve. We would be truly delighted to welcome you back to Raffles London at The OWO and provide the seamless, thoughtful service that should accompany every stay. On behalf of the entire team, may I thank you once again for your kind words and for bringing these matters to our attention. We sincerely hope to have the pleasure of welcoming you back in the future. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms. H., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Wishing you a pleasant day ahead. Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr D., Thank you for taking the time to share your feedback following your latest stay at Raffles London at The OWO. It is always a pleasure to welcome returning guests, and I was very pleased to know that you once again enjoyed a comfortable stay with us. Your kind comments regarding the attentiveness of our team and, in particular, our Guest Services colleagues are greatly appreciated and will be shared with them. As a valued ALL Classic member, we sincerely appreciate your continued loyalty and recommendation. We look forward to welcoming you back to Raffles London at The OWO on your next visit to London. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms. T., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Wishing you a pleasant evening ahead. Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms. N., Warm greetings from Raffles London at The OWO. I do hope you have had a safe and pleasant onward journey following your stay with us. May I thank you for taking the time to share your kind feedback. As a valued guest, your thoughtful comments are truly appreciated and serve as a wonderful source of encouragement for our team. I am absolutely delighted to learn that your first stay with us was such a positive and memorable experience. Our utmost goal is to ensure that every guest feels genuinely welcomed and cared for, with service that reflects the highest standards of Raffles. It is particularly rewarding to hear that Martin, our Assistant Front Office Manager, and Michael from The Guards Bar made such a lasting impression through their exemplary service. I shall be sure to share your kind recognition with them and the wider team. It is especially gratifying to know that your experience has inspired you to consider Raffles London your new home away from home in the capital. Earning the trust of our guests, particularly those who have long enjoyed staying at other distinguished London properties, is a compliment we hold in the highest regard. On behalf of the entire team at Raffles London at The OWO, may I extend our sincere gratitude once again for choosing to stay with us. It was our pleasure to host you, and we look forward to welcoming you home again soon. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to know that you enjoyed such a comfortable and seamless experience, and particularly that the upgrade to the Westminster Suite proved to be such a highlight of your stay. As a valued ALL Silver member, we sincerely appreciate your loyalty and recommendation. It is wonderful to hear that everything came together so well for your visit. We very much hope to have the pleasure of welcoming you and your partner back to Raffles London at The OWO in the future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms. B., Warm greetings from Raffles London at The OWO. Thank you for taking the time to share your experience with us. I am very sorry to read that your experience did not meet your high expectations of our property and I would like to express my most sincere apologies for this. A team member has contacted you personally via email to better understand your experience. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr C., Thank you for sharing such a generous and thoughtful account of your recent stay at Raffles London at The OWO. To hear that you now regard the hotel as your “home away from home” is a particularly meaningful compliment. I was delighted that the Westminster Suite, our restaurants, pool and wellness facilities, and especially the history and character of The OWO all contributed to such a memorable visit. Your recognition of Emile is especially appreciated. I am very pleased that he and our Concierge team were able to assist with those difficult reservations and tickets, and I will be delighted to share your kind words with him personally. It is also wonderful to know that the historical tour, The Spy Bar and the many different experiences across the hotel allowed you to discover so much during your stay. Thank you for describing Raffles London at The OWO as a London gem. We very much look forward to welcoming you and your family back to your new home away from home. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. W., Thank you for sharing your feedback with us. We sincerely apologise to learn that aspects of your experience did not fully meet your expectations. We strive to provide warm, attentive and personalised service throughout every guest interaction, and we regret that this was not consistent during your stay. We also appreciate your comments regarding our turndown service. The thoughtful details and finishing touches are an important part of the experience we aim to deliver, and we are sorry these were lacking on this occasion. We understand that when choosing a hotel at this level, it is the consistency of service and attention to detail that make a meaningful difference. Your feedback is valuable, and we will share it with the relevant teams as we continue to refine our service standards. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a more seamless and memorable experience in the future. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr N., Thank you for taking the time to share such generous feedback following your recent stay at Raffles London at The OWO. I was especially pleased to read how memorable our Concierge team made your visit. Your recognition of Dean, Justin and particularly Shay is greatly appreciated, and I will be delighted to share your kind words with them personally. As a valued ALL Classic member, we sincerely appreciate your loyalty and generous recommendation. We very much hope to have the pleasure of welcoming you and your partner back to Raffles London at The OWO on a future occasion. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO