Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 1,325 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,325 reviews

Customer review rating 4.5/5

Ralph M. Couples - Confirmed reviews ALL

The time and money spent on the renovations were well spent. The hotel is simply gorgeous. Our room - an executive room on the 2nd floor - had soaring ceilings and was relatively well laid out. Unfortunately, the placement of the television blocks the view out the window, but that is fairly minor since we weren't in the room during the day anyway. The rest of the hotel is beautiful. The pool area is a must visit. We would have loved to spend an afternoon in the spa, but we simply ran out of time. We stayed for 3 nights and didn't get a chance to try the food in any of the restaurants, but they were always busy, so I'm assuming no issues from that perspective. We did have a drink in one of the lounges. They fill up quickly, so best to reserve in advance if possibly. Check out the secret bar in the basement. The staff was amazing. Great service all around. Victoria, a young lady servicing the lobby area, was very personable and helpful. Overall, we had an amazing stay and would definitely come back again. Kudos to all.

Dear Mr. M., Thank you so much for your thoughtful review of your recent stay in our Hotel. we are delighted to hear that you found our hotel to be gorgeous and that you appreciated the renovations and service provided by our staff. It is gratifying to know that Victoria made a positive impression during your visit. We acknowledge your feedback regarding the television placement in your executive room. Guest comfort is important to us, and we appreciate your understanding of this minor concern. We also note your experience with our lounges and encourage future guests to make reservations to ensure a pleasant experience. We regret that you were unable to enjoy our dining options and spa facilities during your stay, and we hope you will have the opportunity to explore these offerings on your next visit. Thank you once again for your kind words and we all look forward to welcoming you back in the future. Kindest regards from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 4.5/5

Drew M. Business - Confirmed reviews ALL

Staff are always incredible

Dear Drew M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel superb and that our staff made a positive impression. Your feedback is greatly appreciated and motivates us to maintain our high standards. Kindest regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Randle F. Business - Confirmed reviews ALL

exceptional staff, attentive, engaged, wonderful

Dear Randle F., Thank you for your generous feedback. We are delighted to hear that you found your stay to be perfect and appreciated our exceptional staff's attentiveness and engagement. Your kind words will be shared with the team as they inspire us to maintain our high standards. Thanks again and all the best, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 4.5/5

Brendan M. Friends - Confirmed reviews ALL

Staff were largely excellent with all needs catered to. The pool and spa were wonderful.

Dear Brendan M., Thank you for your kind words regarding your recent stay at Raffles London, we are extremely delighted that you enjoyed our beautiful property, the exceptional service from our team, and the amenities in our pool and spa. Your feedback regarding the full English breakfast is greatly appreciated and I will share your comments with our culinary team. At the same time I will be more than happy to share your comments with Cathal who I know will be very happy to receive your wonderful feedback. Best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Anne C. R. Families - Confirmed reviews ALL

Thank you for the timeless stay, Thank you for our service and welcoming

Dear Anne C., Thank you for your kind words regarding your recent stay, it was such a great pleasure of welcoming you and your family to your sister property here in London. We are delighted to hear that you appreciated the service and atmosphere at Raffles London and we look forward of welcoming you back soon. With best regards from London to Paris, Mathias Mathias Gerds Hotel Manager Raffles London at The OWO

Other web-users rate our hotel

  • 300 reviews 9.5/10 Location
  • 414 reviews 8.5/10 Room
  • 854 reviews 9/10 Service
  • 361 reviews 9/10 Amenities
  • 267 reviews 9.6/10 Vibe
  • 243 reviews 8.2/10 Food
  • 121 reviews 9.5/10 Wellness Area
  • 120 reviews 8.4/10 Comfort

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