Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 1,434 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,434 reviews

Customer review rating 5.0/5

Rachel L. W. Couples - Confirmed reviews ALL

Raffles London is an absolutely exceptional hotel. From the moment you arrive, the service is impeccable—attentive, warm, and effortlessly professional. The suite was stunning: incredibly clean, beautifully designed, and impressively high‑tech, while still feeling supremely comfortable and relaxing. Every detail felt thoughtful and luxurious. The location is also ideal, making it easy to enjoy the best of London. An unforgettable stay and a true benchmark for five‑star hospitality.

Dear Ms W., thank you for your gracious feedback regarding your recent stay at Raffles London, we are very delighted to hear that you found our service to be impeccable and that you enjoyed the comfort and design of your suite. Your kind words regarding our location are also greatly appreciated, as we strive to provide our guests with easy access to the best that London has to offer. We look forward to welcoming you back in the future. Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Benjamin G. P. Couples - Confirmed reviews ALL

Loved everything about it. Can’t wait to come back!

Dear Mr. P., thank you for your kind words regarding your recent stay, it is wonderful to hear that you had an amazing experience and enjoyed your time with us. We look forward to welcoming you back to The OWO in the future. With best regards from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Colleen M. M. Couples - Confirmed reviews ALL

Quite simply; we loved all of it!

Dear Colleen M. M., thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our services met your expectations, please allow me to share your words of compliments with our Housekeeping team. Your satisfaction is our utmost priority, and we look forward to welcoming you back in the future. Kind regards Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Tiago T. Couples - Confirmed reviews ALL

We stayed at Raffles OWO to celebrate my girlfriend’s 31st birthday. We’ve stayed at Raffles before and chose this hotel because we knew the service would be exceptional. The hotel is stunning and the service was top-notch, as always. London weather was cold, rainy, and unpredictable, but the hotel felt like a peaceful oasis in the middle of the city. Towards the end of our stay I was unwell, and the staff were incredibly kind and helpful, which meant a lot to us. Even the porter told us we were “like family,” and that’s exactly how we felt. They really know how to make you feel at home. A special thank you to Alesandra from Guest Services, Ellie and Cathal at Reception,Jordi from FB, Jose and the entire Concierge team, as well as the wonderful spa and pool staff, and to everyone who made our stay so incredibly special. We’ll definitely be back.

Dear Tiago T., thank you so much for taking the time to share your delightful experience at Raffles London. It is heartening to hear that you chose our hotel to celebrate such a special occasion and that we were able to provide the exceptional service you have come to expect from us. We are thrilled to learn that our staff's kindness and attentiveness made a significant impact during your stay, especially when you were unwell. It is our mission to create a welcoming environment that feels like home, and it is gratifying to know that our team, including Alesandra, Ellie, Cathal, Jordi, and the entire Concierge team, contributed to making your visit memorable. We appreciate your kind words and look forward to welcoming you back for another exceptional stay soon. With kind regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 3.0/5

Alan S. Couples - Confirmed reviews ALL

We paid for 6 nights with breakfast included, however each day the breakfast was charged extra. During checkout we mentioned that and it was said that the difference between charged amount will be removed from the bill, however they didn’t remove it.

Dear Alan S., Thank you for your feedback regarding your recent stay. I sincerely apologize for the confusion regarding your breakfast charges. We strive to make our billing processes transparent and regret that this was not the case during your stay. The refund for the difference was issued five minutes after your final check-out, and our front office team will contact you regarding the refund invoice. I apologize again for the inconvenience caused by these additional charges. With best regards from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Other web-users rate our hotel

  • 324 reviews 9.5/10 Location
  • 446 reviews 8.6/10 Room
  • 899 reviews 9/10 Service
  • 370 reviews 9.3/10 Amenities
  • 283 reviews 9.5/10 Vibe
  • 257 reviews 8.1/10 Food
  • 135 reviews 9.6/10 Wellness Area
  • 129 reviews 8.5/10 Comfort

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