Dear Mr. A., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Dr. R., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms. L., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. M., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our utmost goal is to ensure each guest feels not only welcomed but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by Olivia, Calogero, amongst the historical team and the Saison team, have resulted in such a positive and memorable experience for you. Your satisfaction is our greatest reward, and we hope to be afforded the opportunity to host you again in the future. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr T., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that you had such an enjoyable experience and that the comfort of the hotel, together with the friendliness and professionalism of our team, met your expectations so well. Your special recognition of Michal Papay is particularly appreciated, and I will be pleased to share your kind comments with him and his managers. I also appreciate your feedback regarding breakfast, particularly your suggestion for a greater selection of more traditional options and a full English breakfast. Your comments will be shared with the relevant team for consideration. Thank you once again for your generous recommendation. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that you enjoyed the beauty of the hotel and the service provided by our team. Your recognition of Ms Ademi is especially appreciated. To hear that she played such an important role in making your stay exceptional is a wonderful compliment, and I will ensure that your kind words are shared with her and her managers. I also appreciate your comment regarding the selection available at the breakfast buffet, which will be shared with the relevant team for review. As a valued ALL Gold member, we are sincerely grateful for your loyalty and recommendation. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr B., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that you enjoyed the comfort and location of the hotel, together with our restaurants and the five star service provided by our team. It is particularly pleasing to know that the historical tour was such a highlight of your visit. Your recognition of the colleague who guided you through the history of The OWO is greatly appreciated, and I will ensure that your kind comments are shared with the relevant team. Thank you also for your thoughtful observation regarding the importance of maintaining exceptional service alongside our sustainability commitments. We are sincerely grateful for your recommendation and hope to have the pleasure of welcoming you back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms R., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that everything was so positively received and that you found the booking experience straightforward. It is also wonderful to know that you appreciated your room upgrade and that your stay was perfect throughout. As a valued ALL Platinum member, we are sincerely grateful for your loyalty and recommendation. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO on a future visit. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms B., Thank you for taking the time to share such exceptional feedback following your recent stay at Raffles London at The OWO. To learn that, having experienced a number of London’s leading hotels, you regard Raffles London at The OWO as the best is an extraordinary compliment. I was delighted that the building, your room, our service and the dining experience all contributed so positively to your stay. Your recognition of Javier is particularly appreciated. I will ensure that your kind comments regarding the care he provided on arrival are shared with him. I was also delighted to read that your dinner at Mauro Colagreco was such an unforgettable experience. As a valued ALL Classic member, we are sincerely grateful for your loyalty, your recommendation and your intention to return. We very much look forward to welcoming you back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. E., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mrs. R., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with such wonderful and detailed feedback. It is a pleasure to know that you chose Raffles London for such a special occasion as your 60th birthday celebration. I am absolutely thrilled to learn that your stay with us was nothing short of fabulous. It is particularly heart warming to hear that you were able to make the most of your time at the hotel. Your kind recognition of our colleagues is especially meaningful. I will be delighted to share your wonderful comments with Malik, Dean, Emille, Jason, Joshua and Cathal. It is wonderful to hear that the warmth, attentiveness and genuine care shown by our team made such a lasting impression. Your satisfaction is our greatest reward, and we sincerely hope that we will be afforded the opportunity to welcome you back to Raffles London and perhaps celebrate another special occasion with you in the future. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home, and for allowing us to be part of such a memorable milestone. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms. S., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am truly delighted to learn that you had such a wonderful stay with us and that we were able to make your birthday celebration so special. It brings us immense joy to know that the thoughtful details arranged for your stay made you feel genuinely celebrated and cared for. Your kind words regarding the exceptional service, hospitality and warmth of our team are sincerely appreciated and will be shared with the colleagues; knowing that their genuine care and attention to detail made such a positive impression is the greatest reward for our team. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. It was our absolute pleasure to be part of your special celebration, and we sincerely hope to have the privilege of welcoming you back to the hotel in the near future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms W., Thank you for taking the time to share such generous feedback following your latest visit to Raffles London at The OWO. To know that you consider us your favourite hotel anywhere is an extraordinary compliment, particularly as a returning guest. I was delighted to read how much you continue to appreciate the history and character of the building, our facilities and, above all, the people who bring the experience to life. Your recognition of our entire team is deeply appreciated. I was especially pleased to read your kind words regarding our Housekeeping colleagues and Ona, whose attention to detail and helpfulness made such a lasting impression. I will ensure that your comments are shared with them. It is also wonderful to know that the upgrade you enjoyed on your previous visit remains such a special memory. As a valued ALL Diamond member, we are sincerely grateful for your continued loyalty and for the confidence you place in us each time you return. We very much look forward to welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms W., Thank you for taking the time to share your feedback following your recent anniversary stay at Raffles London at The OWO. I was delighted to learn that you had such a fantastic celebration and that the historic setting of the hotel contributed to making the occasion so special. It is also pleasing to know that the booking process was straightforward and that your interactions with our team prior to arrival were positive. As a valued ALL Classic member, we are grateful for your loyalty and recommendation. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO for another special occasion. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO