Dear Ms. P., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms. B., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms. N., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr L., Thank you for taking the time to share such detailed feedback following your recent stay at Raffles London at The OWO. I was pleased to read that you found the hotel spectacular and particularly enjoyed the comfort of your room, our Spa and pool facilities. I was sorry, however, that the arrival experience did not reflect the occasion or the expectations set ahead of your stay. While early room access is dependent upon availability, the request should have been handled with greater care and clearer communication, particularly knowing that you were preparing for a wedding taking place at the hotel. I also regret that breakfast proved underwhelming. Your comments regarding the buffet selection and overall dining experience have been shared with the relevant team for review. Thank you again for your candid feedback. We hope to have the opportunity to welcome you back and provide a more consistently polished experience from arrival through to departure. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. S., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. H., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our utmost goal is to ensure each guest feels not only welcomed but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by Alex and the Guest Relations team, have resulted in such a positive and memorable experience for you. Especially being such a special occasion for you and your fiancée. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Olivier Thomas Managing Director Raffles London at The OWO

Dear Mrs. G., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. D. M., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our utmost goal is to ensure each guest feels not only welcomed but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by Arlinda, have resulted in such a positive and memorable experience for you. I would also like to extend our gratitude in the constructive feedback you have provided. Your insight is of great value to us and taken very seriously to continually strive to improve our service. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mrs. S., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our utmost goal is to ensure each guest feels not only welcomed but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by Michael, have resulted in such a positive and memorable experience for you. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr B., Thank you for taking the time to share such generous feedback following your recent stay at Raffles London at The OWO. I am delighted to learn that you enjoyed every aspect of your visit, from our central location and dining experiences to the attentive service provided by our team. It is particularly rewarding to hear that our breakfast colleagues remembered your preferences throughout your stay and made you feel so well cared for. These thoughtful, personal touches are at the heart of Raffles hospitality, and I will be delighted to share your kind words with the team. We truly appreciate your recommendation and look forward to the pleasure of welcoming you back for another exceptional experience. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr F., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was pleased to read your particularly positive comments about the colleague who welcomed you at check-in, as well as the service provided by our Concierge and restaurant teams. I was concerned, however, to learn that some of your other interactions around the hotel felt dismissive. Every guest should feel consistently welcomed and acknowledged throughout their stay, and I have shared your comments with the relevant teams. I also appreciate your observations regarding the room, which are helpful as we continue to review the overall guest experience. Thank you again for your candid feedback. We hope to have the opportunity to welcome you back and provide a more consistently polished experience on your next visit. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mrs P., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. We were honoured that you and your husband chose to spend such a meaningful weekend with us. I was very touched to learn that the experience went beyond everything you had hoped for. Your recognition of our Guest Relations team, and of Justin and Anna in particular, is greatly valued. The thoughtfulness you describe is exactly what we hope every guest will feel. I will make sure your heartfelt words reach them both personally. As a valued ALL Classic member, we are grateful for your loyalty and for choosing to book with us directly. We look forward to welcoming you both back to Raffles London at The OWO for many more memorable occasions. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr D., Thank you for sharing such generous feedback following your recent stay at Raffles London at The OWO. It is exceptionally rewarding to know that your experience exceeded expectations from the moment you arrived and that the warmth, professionalism and care shown by our team made such a lasting impression. I was particularly pleased to read your recognition of the Concierge colleague who conducted your historical tour and the Reception colleague who welcomed you and escorted you to your suite. I will ensure that your kind words are shared with them, as well as with the wider team. The history and character of The OWO are central to the experience we hope to create, so to hear that you and your wife regarded your stay as such a privilege, and left with memories that will last a lifetime, is a very special compliment. As a valued ALL Platinum member, we sincerely appreciate your loyalty. We would be delighted for Raffles London at The OWO to become an annual tradition for you both and very much look forward to welcoming you back. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr M., Thank you for sharing your feedback following your latest stay at Raffles London at The OWO. It is particularly rewarding to hear from returning guests, and to know that we have become your new favourite hotel is a wonderful compliment. I was also delighted to read your generous comments about the wider team and, especially, your recognition of Charlotte Gray. I will be very pleased to share your kind words with her. As a valued ALL Silver member, we sincerely appreciate your continued loyalty and highest recommendation. We look forward to welcoming you and your friends back again very soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms B., Thank you for sharing such generous feedback following your recent stay at Raffles London at The OWO. I was delighted to know that your three days with us were such a memorable experience, particularly as you were celebrating both a birthday and an anniversary. It is wonderful to hear that the suite, the thoughtful touches prepared for you and your dining experiences all contributed so positively to the occasion. Your recognition of Jason, Aidan and our Door team is especially appreciated, and I will be pleased to share your kind words with them. As a valued ALL Classic member, we sincerely appreciate your loyalty and highest recommendation. We very much hope to have the pleasure of welcoming you back for another special stay at Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms. O., Warm greetings from Raffles London at The OWO. Thank you for taking the time to share your experience with us. I am very sorry to read that your experience did not meet your high expectations of our property and I would like to express my most sincere apologies for this. I have contacted you personally via email to better understand your experience. I will be waiting to hear back from you. Yours sincerely, J.Martin.D.Soiza Assistant Front Office Manager Raffles London at The OWO

Dear Mr G., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to know that you enjoyed such a positive experience and that both the comfort of your room and the service provided by our team made such a strong impression. Your recognition of Tony and Michael is particularly appreciated, and I will be pleased to share your kind words with them both. Thank you again for your highest rating and generous recommendation. We very much hope to have the pleasure of welcoming you and your partner back to Raffles London at The OWO in the future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., Thank you for sharing your feedback following your recent stay at Raffles London at The OWO. Whilst I am pleased that you appreciated the beauty of our hotel, I am sincerely sorry that several aspects of your experience fell short of expectations, particularly the service at breakfast and the handling of your late check-out request. As a valued ALL Diamond member, you should feel recognised and genuinely cared for throughout your stay. I regret that we failed to deliver the level of hospitality you rightly expected. Please be assured that we take your comments seriously and will be reaching out to you directly to discuss your experience further. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr P., I am so pleased to hear that you and your partner enjoyed such a wonderful stay with us at Raffles London at The OWO. It is particularly lovely to know that you appreciated the peace and tranquillity of the hotel, despite our central London location. We are fortunate to be situated in such a historic part of the city, whilst offering our guests a comfortable retreat from its bustle. Your comments regarding the friendliness and professionalism of our colleagues are equally pleasing, and I will be sure to share them with the team. I hope your time in London was a memorable one, and that we will have the pleasure of welcoming you both back on a future visit. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO