ibis Styles Boleslawiec 3 stars

Customer review rating (ALL Rating) 4.8/5 375 reviews

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Description

Hotel extras

  • Only 5 minutes from the city square.

  • Excellent Winestone restaurant serving modern cuisine.

  • Comfortable and spacious rooms with free WIFI

  • Bowling

  • Conference centre with 4 meeting rooms.

Our accommodation(s)

Hotel location

ibis Styles Boleslawiec

Plac Ksiedza Jerzego Popieluszki
59700 BOLESŁAWIEC
Poland

GPS:51.261321, 15.572183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  375 reviews

Customer review rating 3.5/5

Gerardas N. Solo - Confirmed reviews ALL

Everything was all right, except some misunderstanding with the hotel's staff. I had a half board reservation. On check-in I was told that I will be given a special half board menu and the restaurant's menu which charges extra. At the restaurant I repeated several times that I had a half board, but it looked that the young lady didn't understand it. She gave me the restaurant's menu, I thought that it was all right. I asked her if I could order from that menu, because I had a half board dinner. She assured me that yes, of course. After the dinner I received a call that I had to pay extra. So, why hotels offer half board if the staff at the restaurants doesn't know what that means? Thank you!

Dear Gerardas, Thank you very much for taking the time to share your feedback, and please accept my sincere apologies for the confusion that occurred during your dinner. I completely understand how frustrating this situation must have been, especially after repeatedly confirming your half board reservation with our colleague. Allow me to kindly clarify how our half board works at Restaurant Winestone, as it seems this was not communicated as clearly as it should have been: Short half board menu — guests with a half board reservation may choose from three set options (each including a main course and a dessert). When selected from this menu, dinner is fully covered and there is no additional charge. À la carte menu — guests are of course welcome to order from the full restaurant menu, however in this case the value of the half board is deducted from the bill, and the difference between the half board allowance and the price of the chosen dishes is settled separately. In your case, both our reception team and the waitress should have explained this distinction more clearly before you placed your order. I will personally use your feedback as a training point with both the reception and restaurant teams so that future guests receive a clear explanation upfront and can make an informed choice. Aside from this misunderstanding, I am glad to read that your overall stay was comfortable. We would be delighted to welcome you back to ibis Styles Bolesławiec and to show you that this was an isolated lapse in communication, not a reflection of the experience we strive to deliver. Warm regards, Paweł Kostrubiec Front Office Manager ibis Styles Bolesławiec

Customer review rating 5.0/5

Lukasz G. Families - Confirmed reviews ALL

Upon arrival, I was created by friendly member of staff. I asked for an extra duvet, which was brought to my room without delay.

Dear Mr Lukasz, Thank you for your kind review! We are delighted that you were welcomed by a friendly member of our team on arrival, and that your request for an extra duvet was taken care of promptly. Attentive, no-fuss service is exactly what we aim for. We look forward to welcoming you back to ibis Styles Bolesławiec. Warm regards, Paweł Kostrubiec Front Office Manager ibis Styles Bolesławiec

Customer review rating 4.5/5

Vicentiu D. Business - Confirmed reviews ALL

Enough good to return in the future .

Dear Mr Vicientiu, Thank you for your review! We are glad that you appreciated our location and found your room comfortable and clean. It is wonderful to hear that you would consider returning in the future — we would be delighted to welcome you back to ibis Styles Bolesławiec. Warm regards, Paweł Kostrubiec Front Office Manager ibis Styles Bolesławiec

Customer review rating 4.0/5

Maja P. Families - Confirmed reviews ALL

It was a 3rd family stay in Boleslawiec. This time experience was no so amazing like previously, not just because of no new place effect. Swimming pool is a good opportunity, but process without special local card are high, and there is NO possible to go to swimming pool directly from the hotel on 1st floor, like before. I saw no information before - the passage is closed until I met closed doors. Main reason behind seems to be hotel is expanding for additional building in construction phase.

Dear Maja, Thank you for your honest and thoughtful review, and for being such a loyal guest — three family visits to Bolesławiec is something we are truly proud to have been part of! We are glad the swimming pool was still a highlight, and we are sorry the overall experience felt slightly different this time. Your feedback about the closed passage from the first floor is something we take very seriously — the direct access has been temporarily suspended due to our hotel expansion works, and we regret that this was not clearly communicated to you ahead of your visit. We are actively improving how we inform guests about such changes. We hope the new additions to the hotel will make your next stay even more special, and we very much look forward to welcoming your family back! Warm Regards Pawel Kostrubiec Front Office Manager

Customer review rating 5.0/5

Takanori S. Business - Confirmed reviews ALL

always comfortable and relaxable

Dear Takanori, Thank you so much for your kind words! We are delighted to hear that you found our service excellent and your stay comfortable and relaxing. Your feedback motivates our team to continue providing the best possible experience for all our guests. We look forward to welcoming you back soon! Warm regards, Pawel Kostrubiec

Other web-users rate our hotel

  • 159 reviews 8.5/10 Location
  • 188 reviews 8.5/10 Room
  • 204 reviews 9.6/10 Service
  • 7 reviews 7.9/10 WiFi
  • 157 reviews 9.4/10 Breakfast
  • 81 reviews 9.1/10 Cleanliness
  • 58 reviews 9/10 Vibe
  • 30 reviews 5.6/10 Value

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