Mövenpick Resort & Spa Karpacz 5 stars

Customer review rating (ALL Rating) 4.7/5 719 reviews

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Mövenpick Resort & Spa Karpacz - Image 1
Mövenpick Resort & Spa Karpacz - Image 2
Mövenpick Resort & Spa Karpacz - Image 3
Mövenpick Resort & Spa Karpacz - Image 4
Obrońców Pokoju 6, 58-540 KARPACZ, Poland

Description

Hotel extras

  • Stylish, modern hotel with phenomenal mountain and forest views

  • Well-equipped, comfortable rooms with balcony

  • Restaurant with traditional Polish dishes in a modern setting

  • Year-round heated outdoor pool with bar

  • Direct access to ski slope, 10 min. from Karpacz attractions

Our accommodation(s)

Hotel location

Mövenpick Resort & Spa Karpacz

Obrońców Pokoju 6
58-540 KARPACZ
Poland

GPS:50.77119, 15.76413

Telephone
Fax +48 75 300 30 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Polanka

Our restaurant perfectly blends tradition and modernity. We serve regional cuisine with a modern twist, following a "from field to table" philosophy, using locally sourced ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  719 reviews

Customer review rating 4.5/5

Tomas B. Couples - Confirmed reviews ALL

The stay was great. Delicious food, clean and comfy rooms. The only flaw in otherwise perfect stay was overcrowded wellness. It's just too small for such a big hotel.

Dear Tomas, Thank you very much for your excellent rating and for sharing your experience with us. We are delighted to hear that your stay was great, that you enjoyed our delicious food, and that the clean, comfortable rooms met your expectations. We also appreciate your comment regarding the wellness area. Its size results from the original architectural design, but we fully understand that during busy periods it may feel crowded. Your feedback is very valuable and will be taken into account as we continue working on improving the guest experience. We hope to have the pleasure of welcoming you back to Mövenpick Resort & Spa Karpacz in the near future. With kind regards, Mövenpick Resort & Spa Karpacz

Customer review rating 5.0/5

Nataliia S. Families - Confirmed reviews ALL

We felt highly welcomed at this hotel. Everything - from the warm greeting to the food - was exceptional. The service was truly top-level. The hotel itself is cosy and not too large, but it still has everything a family might need. I do, however, wish there were something more like an indoor playground and a slide for children in the pool area - though I understand that the space is limited. A special thank you to Ms. Iwona - she was incredibly caring, checked us into an amazing room, and did everything to make sure we felt comfortable.

Dear Ms. Nataliia, Thank you very much for your wonderful feedback. We are delighted to hear that you felt so warmly welcomed and that every part of your stay — from the greeting to the food — made such a positive impression. It means a great deal to our entire team. We are especially grateful for your kind words about Ms. Iwona. She is truly dedicated to creating memorable experiences for our guests, and your appreciation will certainly make her day. We also thank you for sharing your suggestions regarding additional play facilities for children. While our space is indeed limited, feedback like yours helps us understand what would make future stays even more enjoyable for families, and we will take it into consideration when planning further enhancements. We hope to have the pleasure of welcoming you and your family back again soon. With kind regards, The Mövenpick Resort & Spa Karpacz Team

Customer review rating 5.0/5

Aizhan K. Couples - Confirmed reviews ALL

It’s nice new property with wonderful facilities, delicious breakfast and great spa area

Dear Ms. Aizhan, Thank you for your positive feedback and kind words about our amenities, breakfast, and spa area. We are pleased that you were able to spend a wonderful time with us. We invite you to visit us again! Sincerely, Mövenpick Resort & Spa Karpacz

Customer review rating 3.5/5

Piotr P. Families - Confirmed reviews ALL

Great rooms, awesome front desk staff, kitchen needs work - cleaning dirty dishes and overall dinner and experience needs some improvement. Pool is great, same for gym facilities and kids room. Over all great experience- just please take a closer look to how dining area works, a bit more is expected from a 5* hotel

Dear Piotr, Thank you very much for sharing your feedback and for choosing Mövenpick Resort & Spa Karpacz for your family stay. We truly appreciate your kind words about our rooms, front desk team, wellness facilities and kids’ area. At the same time, I am grateful for your honest comments regarding the dinner experience. The points you highlighted about clearing dishes and service flow in the restaurant are important and will be addressed with our F&B and kitchen teams. In a 5-star environment, consistency and attention to detail are essential, and your feedback helps us get better. We hope to welcome you and your family again, and we are committed to ensuring your next stay meets your expectations in every aspect. With kind regards, Mövenpick Resort and Spa Karpacz

Customer review rating 2.5/5

Weronika B. Families - Confirmed reviews ALL

Good facilities, but very crowded. Staff not ready for fully booked hotel. Request of booking a table for breakfast for certain time is outrageous. Manager and staff making comments behind our backs after refusing to make a reservation very unpleasant. Room service not available “because the restaurant is full” - not sure what kind of excuse that is.. Front desk clerk not sure how to order food, doesn’t know night room service menu which is not available online as he told us and answers: I don’t know… Swimming pool nice but not enough staff to actually keep it in order. Towels everywhere, saunas space not being managed throughout the day. Puddles of water on the floor that nobody cleans, people come in inside the sauna in swimming suits and flip flops and nobody pays attention… Will not be coming back

Dear Ms. B., Thank you for taking the time to share your detailed feedback. We are truly sorry that your experience did not meet your expectations, especially in terms of service consistency and communication with our team. Please be assured that we are carefully reviewing each of the points you mentioned. Your comments regarding the breakfast reservation process, in-room dining availability, and supervision in the pool and sauna areas have already been discussed internally with the respective department heads to ensure corrective action is taken. We are committed to improving our staffing levels and guest service readiness, particularly during high-occupancy periods, to avoid similar situations in the future. We sincerely regret that your stay left you with such an impression, as this does not reflect the level of hospitality we aim to provide. We hope you might consider giving us another opportunity in the future to show you the true Mövenpick experience. With kind regards, The Mövenpick Resort & Spa Karpacz Team

Other web-users rate our hotel

  • 258 reviews 9.1/10 Location
  • 376 reviews 8.2/10 Room
  • 409 reviews 8.7/10 Service
  • 24 reviews 1.8/10 WiFi
  • 264 reviews 9.3/10 Vibe
  • 241 reviews 9.5/10 Breakfast
  • 187 reviews 8.2/10 Comfort
  • 112 reviews 7.1/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.