Room excellent, staff excellent, spa and swimming Pool great. Standard pillows are too Hard , breakfast too „traditional“ for my taste, would have loved skyr with healthy Müsli Type of breakfast . There was warm and very wet porridge which wasn’t good . The changed pillows were great.

All perfect.

Overall, we really enjoyed our stay. This was already our second visit, and we particularly appreciate that the hotel welcomes guests travelling with dogs. The rooms are excellent, very well equipped and comfortable, and I really appreciated the option to choose a different type of pillow according to personal preference. The breakfast was also excellent. The location is great, right next to a small forest and still within easy reach of the city centre. Free parking for hotel guests is also a big plus. I would also like to compliment everyone I met at the reception. They were all very friendly, spoke excellent English and were always helpful. There are, however, a few things that I think could be improved. The first and most significant issue, which unfortunately did affect my stay, was the lack of available sun loungers by the indoor pool. Almost every lounger seemed to be permanently occupied, even though nobody was actually using them. I visited the pool at least three times at different times of day, and it was only after around 9:30 p.m., shortly before closing, that a few loungers finally became available. I found this quite frustrating. In most cases there were not only towels on the loungers, but also bathrobes or other personal belongings, so I assume the guests were somewhere else in the pool area. Nevertheless, I wanted to use a lounger and there was simply nowhere to sit. I would really appreciate it if the hotel could find a way to address this, for example by preventing loungers from being reserved when they are not actually being used. Regarding the sauna, I would also appreciate if the no-swimwear rule could be monitored more closely. I mention this purely from a health and safety perspective. I regularly use saunas myself, and heating polyester clothing to temperatures of around 90°C is not ideal, as synthetic materials can release unwanted substances when exposed to such high temperatures. I noticed one guest reminding others about the rule, but they continued to stay in their swimwear, and then more guests arrived wearing swimwear as well. There are plenty of clean towels available to cover yourself, so I think this could be addressed quite easily. I also had a minor unpleasant experience related to the sauna. Someone took my bathrobe. Of course, it was not a major problem, but I immediately reported it to the female pool attendant who was there at the time. Unfortunately, she spoke very little English and was unable to answer my questions or really help me. I asked whether she could provide me with another bathrobe so that I could at least return to my room appropriately dressed, but apparently this was not possible, and in the end she simply directed me to reception because she did not know what else to do. I went to get changed, and the reception staff kindly offered me a new bathrobe and were very helpful. Perhaps the pool staff could be given some basic guidance on how to handle situations like this in English. In a five-star hotel, I would consider this fairly standard. Another issue I noticed was the parking capacity. Unfortunately, on Friday afternoon, and also during the weekend, there did not seem to be enough parking spaces available. This resulted in some cars being parked on the grass or in places where they were somewhat obstructive. Finally, there was one other minor inconvenience, although I understand that this is not really something the hotel can fully control: the behaviour of some other guests. I certainly do not expect a hotel like this to be completely silent, although I personally prefer a quieter atmosphere and consider it an additional advantage of this particular location. However, there was a group of very loud men who seemed to be making quite a lot of noise throughout the day, both by the pool and in the hot tub, where they were also naked. In the evening, loud music coming from their room could be heard throughout the entire corridor. Please take this as an honest review. I understand that some of these points may be subjective, but I do believe there is room for improvement in some areas. I am a Silver member of ALL – Accor Live Limitless and travel regularly, so I have at least some basis for comparison. Nevertheless, thank you for the stay, for the helpful people at reception, and hopefully I will have the chance to visit again sometime.

The hotel is very nice, modern with premium feel. The rooms are spacious and well equipped. The wellness is nice even though I would preffer to have more whirpools. What I really missed during the stay was hospitality from the staff. The wellness did not work the first day when we arrived and there was no "sorry" about it, no information when it would work etc. It was quite a disappoitment especially if we came because of the wellness. The wellness staff (lifeguards) did not speak English very well. And the hostess lady in the breakfast room was really arrogant and eventhough she saw us, she came after more than 3 minutes when we were waiting to be seated. Also we did not have the hair conditioner bottle filled from the first day, we tried to tell it to the reception and to the cleaning lady and nothing helped. We eere out of hair conditioner for the whole stay. Small thing but it makes the difference. And it is marked as 5 star hotel, so it should not happen. Also the charging point for electric cars did not work for the whole weekend, but I suppose it was a problem of the provider, not the hotel.

Despite its impressive design and the consistently warm and helpful attitude of the Front Office team, the hotel still appears to be in a learning phase. There are several areas that would benefit from further development, as well as strong leadership from a manager with luxury hospitality experience who can help guide the teams and strengthen internal collaboration to ensure the guest experience consistently reflects a true 5-star standard. Given the quality and experience of the team working at the neighbouring Mercure property, it may be worthwhile to consider additional consultancy or knowledge-sharing support during this period. Some observations relate to relatively minor operational details that could be addressed quickly, such as insufficient parking signage, unclear à la carte breakfast procedures, outdated information displayed on the elevators, and a general lack of visibility regarding children's activities and entertainment programmes. While these are small points individually, they contribute to the overall guest experience. The most significant area for improvement, however, is housekeeping. During our stay, housekeeping staff were frequently visible throughout guest areas, corridors, and pool facilities, creating the impression that the department may be either understaffed or operating with inefficient scheduling. On both days, our room had not been serviced by 3:30 p.m., despite housekeeping shifts ending at 4:00 p.m. On the first day, I contacted the Front Office team, who were genuinely willing to assist. However, we were informed by housekeeping staff that communication between departments was challenging, and we effectively needed to request room servicing repeatedly, partly due to items that had reportedly been missed prior to our arrival. On the second day, I was curious to see whether this unexpected situation, particularly for a 5-star hotel, would be resolved, but unfortunately the same issue occurred again. I fully appreciate that it takes time for a quite fresh or developing property to establish seamless teamwork and operational consistency. However, Accor operates many outstanding hotels where service delivery functions with remarkable precision. Given the hotel's tremendous potential, and particularly with Forum approaching, I believe that addressing these operational details would significantly enhance the overall guest experience and help the property reach the high standards that guests naturally expect from a Mövenpick hotel.

Hotel is located at beatiful spot, mostly staff are very friendly and helpful, Breakfast was very delicious and fresh. Room was very clean, spotless and super quiet. Nice sofa, big tv (which didnt work properly, constantly paused, you couldnt watch anything fully), Pillows very uncomfotable…. Bathroom was tiny esp shower. Spa- overrated, nobody ever sit at desk there. I paid for expensive massage but it didnt feel like massage. Definitely i wouldnt recommend it. If you are adults with no kids looking for quiet relaxing time at swimming pools— forgot about it.thats not hotel gor you than!!! Kids are all over the place but thats not hotel’s foult.

Not a 5-star service by far. Staff not attentive to people in queues, stressed out, never saw somebody smiling or asking how things were, poor cleaning. Two days ruined by noise from construction of the terrace by the outdoor pool. As a gold Accor member no exceptional treatment either. Early check-in indicated to the staff a week in advance, the alibistic answer ("to be seen") not followed by the the confirmation before the arrival. No upgrade, no late check-out possible. Value for money? Debatable...

We booked the “premium” room which is larger due to our family size (3 children), only to find out room is located at edge of the building facing garbage bins and recycling facility or other machines. They claimed to have only 4 (out of dozens or a hundred) rooms of our type and couldn’t move us. Aside from the ugly view, these machines or recycling facility actually makes a terrifying noise every half hour or so during the whole night. I have footage of all of this. The reception lady was new and had no idea how to help us. Reception manager was also clueless. Tried to reach the hotel director who did try to get back to me, but due to family trips outside the hotel I wasnt able to meet her. Still, at check out - no apologies, no discount, no compensation - nothing to show care or empathy towards the guest, even though we complained several times about the noises even in the middle of the night. On top of all that: poor wifi, dining room facing parking lot, bellboys absent in the evening so if you arrive at the hotel in the evening you get no help with your bags. And long queues for breakfast. I stayed at top season in other Polish resort towns and never encountered such mess and crowds. Poor hotel management

This was our first stay at Mövenpick Karpacz. The hotel is beautifully located on the outskirts of Karpacz, within walking distance to town centre. We were well looked after by hotel staff from the moment we arrived, and everyone was friendly, attentive and helpful. The room was spacious and daily housekeeping maintained to a high standard. Food was delicious, and there was plenty of choice at breakfast. We cannot wait to return next year!

Don’t get me wrong, kids are great and the world needs more of them, but they practically ran this resort. There wasn’t a lot of opportunity for adult relaxation nor was there any indication that this would be the case before booking. Also, the WiFi was dreadful.

Positives: The overall stay was nice.The staff works extremely hard to provide good service.Areas for Improvement:Breakfast chaos: Unsupervised children ran around the buffet area.Hygiene and safety concerns: Kids touched food and pressed coffee machine buttons without cups.Hotel communication: Management should set clearer rules for parents regarding food safety and supervision.Staff workload: The hotel is understaffed for the high guest demand.Employee well-being: NO RECYCLING! The staff throws everything to one garbage! That’s unacceptable!!! Waiters and cleaning staff looked exhausted from running to keep up The dinner menu at the restaurant was pretty limited, especially for people with allergies and vegetarians.

The hotel is fine on its own and very well located but it fall short on several areas. Food is basically the same for breakfast and dinner, no playgrounds for children, little evening entertainments for adults and no place to chill in the evening other than the very small bar and the pool. It is excellent if you just want to rest and spend all day in the mountains.

Very nice modern hotel.Good location close to the city.Staff was very nice and spoke english.Food was delitious.

The hotel is new, it is nice. But at the end it is about cleaness, room and the food. It was nicely clean. Our room was huge disappointment, very small bedroom with sloping ceiling and two roof windows guaranteed no fresh air during night (too much fly from the roof to have it open), no darkness for night (the curtains didn´t help at all) and due the very low sealing there was impossible to walk into the bed from the other side. We tried to change but apparently hotel was fully booked (haha) for our whole stay. The food seem to have different quality on weekend and during rest of the days. From 5 star hotel I would expect choices of gluten free foods, choices of milk or type of food which is now being favourited. We were not starving at all, but we were not leaving from the restaurant with the thought that we have done something good for our health. And small thought, I am size 38 - I fitted into hotel dressing gown just fine. Hotel has this one size for everybody (as we´ve been told, when tried to change for larger one), but my husband is twice as bigger as I am, he didn't join me in wellness.

Very good mattresses in the beds, nicely equipped gym. Tasty and good variety of food. Swimming pool could be bigger.

The room hasn't been cleaned for 3 days, no toilet paper, no water, no trash cans empty, no English at the reception........poor services ......no 5* hotel

We really had a great stay. All Staff was very friendly and facilities were well kept and modern. Your really met our expectations for the week. Food from halfboard was good. The front of house and cleaning staff reacted immediately to any issues and solved them right away.

The hotel is overall nice, well-located and well-designed. However, our biggest issue was the lack of service for a 5 star hotel. A few of many examples: (1) no help getting a baby chair when entering the restaurant with a baby. (2) a pool bar that was open for only a few hours a day (if at all open) randomly and with no information provided when asking staff. Noone seemed to care. (3) house keeping forgot one room in our 2-bedroom room two times during a week and did not visit us at all during the first two days despite having the "please make my room" hanger in the door. (4) as house keeping was absent, we asked in the reception for more toilet paper, which could not be immediately resolved and had to wait for the next day. However, they forgot to come the day after. (5) the lobby bar invites for world cup semi finals but chooses to CLOSE during 2nd half. Super weird. (6) no one asked for drinks when eating buffet dinner. Not a single time. And no one seems to see an empty glass. Staff was friendly when approached but not very helpful. Definitely not a 5 star experience.

My family and I had a wonderful stay at Mövenpick Hotel Karpacz, enjoying its excellent location, comfortable rooms, relaxing outdoor swimming pool, and welcoming atmosphere, making it a great choice for a family getaway. I highly recommend this hotel to families and couples looking for a comfortable, well-located place to stay in Karpacz with great facilities for both relaxation and exploring the surrounding mountains.