Mövenpick Resort & Spa Karpacz 5 stars

Dear Mr. L., Thank you for taking the time to share such detailed feedback following your stay with us. We are delighted to learn that you appreciated the warm welcome at reception, the peaceful forest-side room, as well as the spacious design and comfort of our accommodations. It is also wonderful to hear your kind words about Restaurant Polanka, our wine selection, and our sommelier. We will be pleased to share your compliments with the team. At the same time, we sincerely appreciate your constructive remarks. We regret the waiting times experienced during breakfast and understand how this may have affected your overall comfort, especially during periods of high occupancy. We are particularly concerned by your comments regarding housekeeping. Please accept our apologies if the service you received did not meet the standards expected from our hotel. Cleanliness, attention to detail, and respect for our guests' privacy are priorities for us, and your observations will be carefully reviewed with the relevant department to ensure improvements are made. Thank you once again for your valuable feedback. We are pleased that, despite these shortcomings, you were able to enjoy your stay, and we hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Mövenpick Resort & Spa Karpacz Team

Dear Adrian, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our rooms. At the same time, we are sorry that several aspects of your stay did not meet your expectations. Thank you for highlighting the areas that, in your opinion, require improvement. We understand that waiting times during breakfast, limited late-evening dining options, gym facilities, and overall guest experience can significantly influence the comfort of a stay. Regarding early check-in, we always do our best to accommodate such requests whenever operationally possible. However, as this service depends on room availability and occupancy levels on the day of arrival, we are unfortunately not always able to guarantee it. We are also sorry to learn that the level of service did not fully reflect the standards you expected from the Mövenpick brand. Please be assured that guest satisfaction remains our highest priority, and your comments will be shared with the relevant departments as part of our continuous improvement efforts. We appreciate your honest feedback and hope to have the opportunity to welcome you again in the future and provide a much better experience. Kind regards, Mövenpick Resort & Spa Karpacz Team

Dear Tomasz, Thank you for your honest review. We are glad that you liked the rooms and found them comfortable. However, we are sorry to hear that the parking arrangements and the condition of the playroom affected your overall experience. We also appreciate your feedback about the food and understand that it did not stand out for you during your stay. Comments like yours are very valuable to us, especially from families traveling with children, because they help us identify the areas that need the most attention. We hope that despite these shortcomings, you were able to enjoy some relaxing moments in Karpacz, and we would be happy to welcome you back in the future. Best regards, Mövenpick Resort & Spa Karpacz Team

Dear Aleksandr, thank you for sharing such lovely feedback with us. We are so happy to hear that your stay with children was a great experience and that you enjoyed the warm pool, delicious food and chocolate tasting. Warm regards, Mövenpick Resort & Spa Karpacz Team

Dear Andrei, thank you very much for taking the time to share such a thoughtful and detailed review. We are truly happy to hear that your honeymoon stay was overall such a positive experience and that our team could make the occasion feel special from the very beginning. It is wonderful to know that the room upgrade, early check-in and small in-room surprise helped create a memorable stay for you both. We are also delighted that you enjoyed the atmosphere of the resort, the comfort of the room and, of course, our Chocolate Hour — it is lovely to know it became one of the highlights of your visit. At the same time, we sincerely appreciate your constructive remarks regarding breakfast variety, welcome drink options, sound insulation and the consistency of wellness area policies. Your feedback is extremely valuable, especially coming from experienced travelers and ALL members familiar with different hotel standards across the brand. We fully understand how important peace and relaxation are during a couple’s getaway, and your comments regarding the adults-only wellness rules have been shared with the relevant teams for further attention. Thank you once again for your openness, recommendation and trust. We truly hope to welcome you back to Karpacz for another relaxing mountain escape in the future. Warm regards, Mövenpick Resort & Spa Karpacz Team