Mövenpick Resort & Spa Karpacz 5 stars

Dear Mr. Benedict, thank you very much for taking the time to share such a detailed and positive review of your stay at Mövenpick Resort & Spa Karpacz. We are delighted to read that you enjoyed the beautiful location, the friendliness of our team, and the overall quality of service throughout your visit. It is a pleasure to know that the wellness facilities, sauna area, and SPA treatments contributed to a relaxing and memorable stay. We are equally pleased that our bar and restaurant, including the selection of spirits, food, and service, met your expectations, and that you found your room spacious and comfortable. Thank you as well for your constructive remark regarding the information about the couples treatment room. We sincerely apologize for the confusion this may have caused. Your feedback has been noted and is very valuable to us in ensuring that our communication remains clear and accurate. We truly appreciate your kind words and are very happy to know that, overall, you were satisfied with your trip. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. With kind regards, The Mövenpick Resort & Spa Karpacz Team

Dear Mr Thomas, thank you for taking the time to share your your feedback with us. We truly appreciate your kind words regarding our location and the helpfulness of our team. We are genuinely sorry to read about your negative experiences, particularly concerning pets and the room temperature, and we fully understand how this may have affected your comfort. Regarding pets, we are a pet-friendly hotel and, until now, we have not experienced similar issues, including in our restaurant areas. Pets are required to be kept on a leash at all times and to remain next to their owners’ table. That said, we are very sorry that your experience did not meet these standards and that this situation caused discomfort. We will certainly look into this matter more closely to ensure our rules are consistently respected. Concerning the air conditioning, we would like to confirm that during the period of freezing temperatures we experienced a technical limitation that affected the cooling function in some rooms. We sincerely apologise for the excessive heat and dry air, as well as for the inconvenience caused, and we regret that our technician was unable to resolve this during your stay. Your feedback is very important to us and helps us identify areas requiring immediate attention. We are sorry that your stay did not fully reflect the level of comfort we strive to provide and hope we may have the opportunity to welcome you again in the future under improved conditions. With kind regards, The Mövenpick Resort & Spa Karpacz Team

Dear Ms. D., we are truly sorry to read that your stay did not meet your expectations, especially during the Christmas period, which should be a time of comfort and enjoyment. We regret that your experience led to such disappointment. At the same time, we would like to clarify several operational aspects that are clearly communicated to our guests. Dinner arrangements during the holiday period are structured as follows: half-board dinner is served between 4:00 PM and 7:00 PM, while the à la carte restaurant service begins at 6:00 PM. In addition, guests always have access to a full lobby bar menu as well as an in-room dining menu, should they wish to dine outside the half-board offering. Regarding breakfast, in order to ensure comfort and avoid waiting times during peak occupancy, guests are invited to confirm their preferred breakfast time in advance. This system is designed to provide seating without queues; however, participation is voluntary, and we are unable to enforce time confirmations if guests choose not to select a slot. Concerning room servicing, guest rooms are cleaned daily, in line with our standards. We clearly communicate that housekeeping is performed within designated service hours, rather than on-demand at any time of the day. We regret if this caused any misunderstanding during your stay. We are sorry that the overall experience did not reflect the quality we aim to deliver. Your feedback has been carefully reviewed and shared internally. At the same time, we appreciate your acknowledgement of the room interiors and the quality of breakfast products. Thank you for taking the time to share your perspective. While we regret that your stay fell short of expectations, we value the opportunity to clarify these points and to continue improving our communication and guest experience. Kind regards, The Team of Mövenpick Resort & Spa Karpacz

Dear Mr. Mateusz, thank you for sharing your feedback and for taking the time to highlight both the positive aspects of your stay and the areas that affected your overall experience. We are pleased to read that you appreciated the quality of the food and the room standard. At the same time, we sincerely apologize for the discomfort you experienced in the common areas. Your remarks regarding the excessive temperature in the gym and children’s playroom, as well as the unavailability of the cold plunge pool, are duly noted and have been shared with the responsible teams for review and operational follow-up. We also acknowledge your comments concerning the breakfast restaurant. During peak hours, especially in high-occupancy periods, the space can feel busy, and we understand that this may impact comfort. We encourage guests, when possible, to visit outside the most popular time slots, and we continuously monitor guest flow to manage this experience as effectively as possible. Thank you once again for your honest opinion. We truly value such feedback as it helps us better understand our guests’ perspectives. We hope to have the opportunity to welcome you again to Mövenpick Resort & Spa Karpacz and provide an improved overall experience. With kind regards, The Mövenpick Resort & Spa Karpacz Team

Dear M. K., thank you very much for taking the time to share such a detailed and balanced review of your stay with us. We truly appreciate your positive remarks regarding the cleanliness and freshness of the hotel, the helpfulness of our team, as well as the spaciousness and design of the rooms. It is very rewarding to know that, overall, your stay met your expectations and was relaxing. Thank you as well for sharing your thoughtful observations. Your comments regarding the size of the SPA area, the daily housekeeping experience, and the bedroom lighting are very valuable to us. We treat this feedback seriously and use it as an important input when reviewing our operational standards and guest comfort solutions, particularly for longer stays. We are pleased that, despite these points, you look back on your week in Mövenpick Karpacz as a very satisfying one. We would be delighted to welcome you again in the future and provide you with an even more seamless experience. With kind regards, The Mövenpick Resort & Spa Karpacz Team