Mövenpick Resort & Spa Karpacz 5 stars

Customer review rating (ALL Rating) 4.6/5 949 reviews

Mövenpick Resort & Spa Karpacz - Image 1
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Description

Hotel extras

  • Stylish, modern hotel with phenomenal mountain and forest views

  • Well-equipped, comfortable rooms with balcony

  • Restaurant with traditional Polish dishes in a modern setting

  • Year-round heated outdoor pool with bar

  • Direct access to ski slope, 10 min. from Karpacz attractions

Our accommodation(s)

Hotel location

Mövenpick Resort & Spa Karpacz

Obrońców Pokoju 6
58-540 KARPACZ
Poland

GPS:50.77119, 15.76413

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Polanka

Our restaurant perfectly blends tradition and modernity. We serve regional cuisine with a modern twist, following a "from field to table" philosophy, using locally sourced ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  949 reviews

Customer review rating 5.0/5

Elena M. Business - Confirmed reviews ALL

Got back yesterday from a weekend stay (2 nights). Although arrived mailny due to a business matter and met with the business partners on Saturday, the rest of the weekend spent at Movenpick Karpacz has been above my expectations. The service was flawless, the food was amazing, the room was clean, modern and very well-equipped. The Hotel is definitely 5* level in regards of the location and all services provided. Will definitely get back.

Dear Elena, thank you very much for sharing such a detailed review and for the perfect score. We are especially pleased that although your visit had a business purpose, the weekend part of your stay exceeded expectations and allowed you to fully enjoy the hotel. Your kind words about the service, cuisine and room comfort are a wonderful recognition for the entire team, who work every day to deliver a true five-star experience in Karpacz. We will be delighted to welcome you back soon, hopefully next time purely for leisure. With kind regards, Mövenpick Resort & Spa Karpacz Team

Customer review rating 5.0/5

Nenad K. Couples - Confirmed reviews ALL

Ok

Szanowny Panie Nenad, Dziękujemy za pozytywną ocenę naszego hotelu. Cieszymy się, że spełniliśmy Państwa oczekiwania i że pobyt był udany. Serdecznie zapraszamy ponownie do Karpacz. Z poważaniem, Mövenpick Resort & Spa Karpacz

Customer review rating 5.0/5

Katerina R. Families - Confirmed reviews ALL

Moc spokojeni, krasny hotel!

Vážená paní Katerino, Srdečně Vám děkujeme za krásné hodnocení a milá slova o pobytu v Mövenpick Resort & Spa Karpacz. Velmi nás těší, že jste byla se svým pobytem spokojena a že na Vás náš hotel zanechal tak pozitivní dojem. Vaše zpětná vazba je pro celý náš tým velkou motivací a potvrzením, že naše úsilí má smysl. Budeme se těšit, až Vás i Vaši rodinu opět přivítáme při další návštěvě Karpacze. S úctou, Tým Mövenpick Resort & Spa Karpacz

Customer review rating 5.0/5

Benedict N. Couples - Confirmed reviews ALL

Wonderful stay in a beautiful location. The staff were extremely friendly and provided amazing service. The wellness amenities were great (though an extra hot tub outdoors would be nice for the winter) and we especially liked the sauna area. We had two very nice SPA treatments that were very relaxing. The only trouble was the misinformation around the couples treatment room, which is advertised on the website but does not exist on site. The hotel bar and restaurant were also exquisite. Great selection of spirits in the bar and wonderful food and service in the restaurant. We spent so much time enjoying the hotels amenities that we had almost no time in the room, but it was also very nice and spacious. Overall very happy with our trip.

Dear Mr. Benedict, thank you very much for taking the time to share such a detailed and positive review of your stay at Mövenpick Resort & Spa Karpacz. We are delighted to read that you enjoyed the beautiful location, the friendliness of our team, and the overall quality of service throughout your visit. It is a pleasure to know that the wellness facilities, sauna area, and SPA treatments contributed to a relaxing and memorable stay. We are equally pleased that our bar and restaurant, including the selection of spirits, food, and service, met your expectations, and that you found your room spacious and comfortable. Thank you as well for your constructive remark regarding the information about the couples treatment room. We sincerely apologize for the confusion this may have caused. Your feedback has been noted and is very valuable to us in ensuring that our communication remains clear and accurate. We truly appreciate your kind words and are very happy to know that, overall, you were satisfied with your trip. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. With kind regards, The Mövenpick Resort & Spa Karpacz Team

Customer review rating 2.5/5

Thomas R. Families - Confirmed reviews ALL

Biggest problem are pets!!! Seen few peed in the hotel and owners did nothing!!! Pets should not be allowed in the eating area!! Other big problem, AC constantly heating was so unbearable the heat in the room and very dried air!! Technician couldn’t do anything!! Hotel staff says that they know of the problem as a lot of guests are complaining!!

Dear Mr Thomas, thank you for taking the time to share your your feedback with us. We truly appreciate your kind words regarding our location and the helpfulness of our team. We are genuinely sorry to read about your negative experiences, particularly concerning pets and the room temperature, and we fully understand how this may have affected your comfort. Regarding pets, we are a pet-friendly hotel and, until now, we have not experienced similar issues, including in our restaurant areas. Pets are required to be kept on a leash at all times and to remain next to their owners’ table. That said, we are very sorry that your experience did not meet these standards and that this situation caused discomfort. We will certainly look into this matter more closely to ensure our rules are consistently respected. Concerning the air conditioning, we would like to confirm that during the period of freezing temperatures we experienced a technical limitation that affected the cooling function in some rooms. We sincerely apologise for the excessive heat and dry air, as well as for the inconvenience caused, and we regret that our technician was unable to resolve this during your stay. Your feedback is very important to us and helps us identify areas requiring immediate attention. We are sorry that your stay did not fully reflect the level of comfort we strive to provide and hope we may have the opportunity to welcome you again in the future under improved conditions. With kind regards, The Mövenpick Resort & Spa Karpacz Team

Other web-users rate our hotel

  • 324 reviews 9/10 Location
  • 473 reviews 8.7/10 Room
  • 526 reviews 8.5/10 Service
  • 25 reviews 2.1/10 WiFi
  • 338 reviews 9.2/10 Vibe
  • 273 reviews 9.3/10 Breakfast
  • 231 reviews 9.1/10 Comfort
  • 147 reviews 7.2/10 Pool

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