Mercure Jelenia Gora 3 stars

Customer review rating (ALL Rating) 4.6/5 1,173 reviews

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Mercure Jelenia Gora - Image 1
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Mercure Jelenia Gora - Image 4
ul. Sudecka 63, 58-500 JELENIA GORA, Poland

Description

Hotel extras

  • Hotel is located near the historic center

  • Convenient location

  • Hotel is located near the Giant Mountains and Jizera Mountains

  • Swimming pool and sauna are included in the price of accommodation

  • The perfect place for trainings, conferences and business meetings

Our accommodation(s)

Hotel location

Mercure Jelenia Gora

ul. Sudecka 63
58-500 JELENIA GORA
Poland

GPS:50.894266, 15.747013

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOTEL RESTAURANT

Our air-conditioned restaurant on the ground floor offers Polish and international cuisine and serves breakfasts, lunches and dinners in a cozy setting. We can also organize banquets.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,173 reviews

TripAdvisor Rating  4.0/5  419 reviews

Good winter holidays

Customer review rating 5.0/5

Krystyna Families - Confirmed reviews ALL

Well located with excellent service and food, really like that the kitchen has prepared vegan meals for me on request and the surroundings were perfect for long walks with my dog. Within 15 mins walk we were in the center of the city with shops and caffes too, all family enjoyed the trip - even the hamster :)

All around awesome

Customer review rating 5.0/5

Johnny L. Business - Confirmed reviews ALL

First experience in Europe. Staff was very friendly and helpful. Breakfast was amazing!

Older but nice

Customer review rating 3.5/5

Nikola Couples - Confirmed reviews ALL

Hotel is older but nice and clean , breakfast delicious . However I had issues with reservations , I firstly made by mistake reservation on two single beds and when I noticed , then wrote and called day before to change , personnel from hotel told me there is no double bed room available . Not even as option to pay upgrade . Then I cancel it and I tried another booking but suddenly there was a room available , so I took it. This seemed very unprofessional . Also check-out issue , we agreed with clerk a day before , we will have late checkout at 1300 , but on day of check out , they called me from reception on 12:20 , that I should have left the room and that check out is at 1200 , very unpleasant (

Placed on the old floors instead of the remodeled floors

Customer review rating 1.5/5

Sp Business - Confirmed reviews ALL

In the past I stayed on the remodelled floor but this time I was placed on the old floors instead. Disappointing

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

roooms are old but clean and well-maintained, nice pool, good breakfast

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, General Manager

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Other web-users rate our hotel

  • 392 reviews 8.5/10 Location
  • 544 reviews 7/10 Room
  • 639 reviews 9.5/10 Service
  • 19 reviews 4.6/10 WiFi
  • 412 reviews 9.3/10 Breakfast
  • 198 reviews 7.3/10 Vibe
  • 191 reviews 7.9/10 Cleanliness
  • 137 reviews 7.6/10 Pool

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Legal information PDF

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.