Hotel Mercure Jelenia Gora 3 stars

Customer review rating (ALL Rating) 4.3/5 3,320 reviews

ALLSAFE approved hotel

Mercure Jelenia Gora
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+ 21 Services

Hotel extras

  • Hotel is located near the historic center

  • Convenient location

  • Hotel is located near the Giant Mountains and Jizera Mountains

  • Swimming pool and sauna are included in the price of accommodation

  • Advantage 5

Hotel location

Hotel Mercure Jelenia Gora

ul. Sudecka 63
58-500 jelenia gora
poland

Fax: (+48)75/7549374

Check-in from 15h00

Check out up to 12h00

  • BUS:  12 HOTEL

  • By plane

    PRAGUE At 150km / 93.21 miles

  • By plane

    WROCLAW AIRPORT At 120km / 74.57 miles

  • By helicopter

    AEROKLUB JELENIA GORA At 5km / 3.11 miles

  • By train

    JELENIA GORA - MAIN At 2km / 1.24 miles

  • By train

    JELENIA GÓRA At 4km / 2.49 miles

GPS:50.894266, 15.747013

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

HOTEL RESTAURANT

Our air-conditioned restaurant on the ground floor offers Polish and international cuisine and serves breakfasts, lunches and dinners in a cozy setting. We can also organize banquets.

Our accommodation(s)

Choose from a Standard or Superior Room.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 203

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Jelenia Gora

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,320 reviews

TripAdvisor Rating 4.0/5

399 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful Hotel

Customer review rating 4.0/5

Angela. C. Friends - 18/11/2021 Confirmed reviews ALL

The superior rooms on the 3rd floor are modern with very comfortable beds. Housekeeping came once during our week stay but were happy to provide anything if asked. Reception area is beautifully decorated with lots of comfortable seating. Staff were nice and helpful.

Dear Angela, We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

There are things to improve

Customer review rating 3.5/5

Jakub Couples - 10/11/2021 Confirmed reviews ALL

1) The rooms in Superior floor are not very quite if you hear a TV from the next room :( 2) Sauna is great, but if the people doesnt know how to behave it is a ruined experience 3) The rooms are very small ... if you come in 2 persons there is not a place where to put luggage 4) As a Platinum member I will appritiate a more friendly approach on reception. I came with my girlfriend and another couple (friends of mine). We would like to have both upgrade premium rooms next to each other as I managed the booking. But there was no will to keep the price low and upgrade the both of us. I know it is against some policy internal rules, but still, where is a will there is a success. It was a bit disapointment to me.

Pleasant interior, good location, disappointing hotel restaurant

Customer review rating 4.0/5

Lukas S. Couples - 08/11/2021 Confirmed reviews ALL

Overall good, indeed appreciated the room upgrade and quiet location. Breakfast was also very good, only our dinner in the restaurant was very disappointing. The dish "salad bowl" was rather mediocre or even poor and the neglenting staff did not help the experience.

Ok-ish stay

Customer review rating 3.5/5

Anonymous Business - 02/11/2021 Confirmed reviews ALL

Accomodation is ok for short business trips. Had an issue with the Shower, which did not heat up enough in the last night. It wasn't 100% cold, but should be warmer.

Great Hotel

TripAdvisor rating 5.0/5

Joanna Z 19/10/2021 TripAdvisor review

Perfect hotel to see the city. I stayed in a superior room - nice modern design, big bathroom and a lot of storage space. Staff is very friendly, informative and professional. Will stay hier again ! !

Terrible place

TripAdvisor rating 2.0/5

panprzemek83 27/09/2021 TripAdvisor review

Loud elevator, 3 nights without sleep. No possibility to change the room. Old furniture in apartment. No cleaning service. No understanding for our situation. Compensation was 1 dinner with tourist group and loyality points enough for less that half night.

Great room, poor service

Customer review rating 3.5/5

Magda Couples - 22/09/2021 Confirmed reviews ALL

Nice, cosy and modern rooms in superior option. We were pleased both with the design and functionality, modern bathroom, we liked other bonuses like small fridge, kettle, cups and a nice selection of teas and coffees to choose from. Housekeeping is extremely poor on the other hand, we were told that due to covid they only clean rooms every 3 days unless requested (?) and they don't tell you during check-in but only after when you go to reception and ask why nobody had emptied the bins or changed towel...So we requested the room to be cleaned but still, it was not. During our 7 days stay, our bathroom wasn't cleaned even once, resulting in a bad smell and a filthy shower on the last day. Staff members seem nice, the restaurant serves good coffee and decent consome but other 2 dishes we tried were not the best. Waiter extremely nice and positive person. Overall, excellent for short stays, not recommended for longer.

Meh hotel

Customer review rating 1.0/5

Awaas Business - 19/09/2021 Confirmed reviews ALL

Stayed for more or less two weeks. Never changed sheets or cleaned room once. Staff were reluctant to engage as I was foreign. No one really spoke English. Even though the hotel states they do. Over priced. Got food poisoning. Overall poor.

Customer review rating 3.5/5

Anita Couples - 10/09/2021 Confirmed reviews ALL

Overall good stay but the beds were to soft

well located, very nice personel.

Customer review rating 5.0/5

Aldona S. Families - 24/08/2021 Confirmed reviews ALL

My family had a good time, they were all very friendly. The hotel is perfect for families with children.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

Well located

Customer review rating 4.0/5

Mario E. Business - 13/08/2021 Confirmed reviews ALL

Good breakfast, clean room and great location.

Good stay, excellent food and amenities.

Customer review rating 4.0/5

Anonymous Families - 08/08/2021 Confirmed reviews ALL

We decided to spend some time as a family together. The hotel was very nice, excellent food, nice staff at the bar and restaurant. The only problem we’re the receptionists. They were busy and to be honest rude sometimes. We booked a promotion and had to ask few times to get things we had paid for like a welcome drink or even dinner, which were price included, but somehow not given to us at first. The desk stuff was busy, which I understand during the high season, but rude in many cases. I was shouted at while I wanted to purchase ticket to thermal baths, because their computer system was down. I used to travel a lot before pandemic and never experienced such a poor service… I know that people can get nervous while being busy, but the customer service should improve in this hotel… in particular at the reception, where few people where nervous and frustrated.

Pleasant family stay

Customer review rating 4.5/5

Karol Families - 05/07/2021 Confirmed reviews ALL

Plus: customer focused staff, minimal pamdemic related inconvenience Minus: outdated TV system, no air condition

Excellent hotel

Customer review rating 5.0/5

Andrei T. Solo - 28/06/2021 Confirmed reviews ALL

Sauna & Pool Pet friendly Pet friendly staff

Dear Andrei T., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

well located

Customer review rating 3.5/5

Walerian S. R. Families - 23/06/2021 Confirmed reviews ALL

very friendly people at the reception, especially Mr. Zenon Szewczyk who works very professionally.

Dear Walerian R., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Well located

Customer review rating 4.0/5

Stephen R. Solo - 16/06/2021 Confirmed reviews ALL

Comfortable bed, pleasant staff, good sized room, large refrigerator. Room felt a little dated with no air conditioning. Shower was ok.

Dear Stephen R., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Helpful staff

Customer review rating 5.0/5

Marianne Solo - 13/03/2021 Confirmed reviews ALL

The room was nice and the bed was very comfortable. The staff spoke good information and were super helpful.

Dear Marianne , We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

New superior room is nice and confortable

TripAdvisor rating 4.0/5

claudioriccato Business - 27/10/2019 TripAdvisor review

New superior room is nice and confortable with AC and renewed bathroom with a big and nice shower, continental breakfast super as usual, big parking space for car, staff is very friendly and helpful .

Stressfull stay

TripAdvisor rating 1.0/5

Takaido77 Solo travel - 29/05/2019 TripAdvisor review

When I stayed at this hotel, I have been given a room which more looked like a student room than a 3-star hotel room. I have payed about 40 EUR (171 PLN) for such a room. I could also hear the noise of the elevators almost all night long and couldn't really sleep. When I asked the reception staff if I could move to another room on the same evening, I felt that my request was not really taken seriously. I could finally move to a better on the next day but there were some problems with the cleaning staff which entered my first room despite the "Do not disturb sign" on the door and who took away some of my belongings and even through away my parking ticket. When I tried to get out of the parking without any ticket, I was told with an angry tone that I should get another ticket at the reception though I was at the parking lot gate trying to get out with my car. I have already sent two complaints to the Accor group customer service but I haven't received any answer so far (after about a week).

Dear Vacation20868599899 Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bogdan Ryba

Overall an OK stay

TripAdvisor rating 4.0/5

Michael E Couples - 25/07/2018 TripAdvisor review

Plus: There is a swimming pool and people give good service. Minus: Room is very small, no air conditioning. Shower sometimes has cold water; if there was warm water, it was „mildly“ warm and then hit cold again. The „cocktails“ at the bar are very very bad. Better take a beer or some bottled drinks.

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