Mercure Jelenia Gora 3 stars

Customer review rating (ALL Rating) 4.5/5 1,250 reviews

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Mercure Jelenia Gora - Image 1
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ul. Sudecka 63, 58-500 JELENIA GORA, Poland

Description

Hotel extras

  • Hotel is located near the historic center

  • Convenient location

  • Hotel is located near the Giant Mountains and Jizera Mountains

  • Swimming pool and sauna are included in the price of accommodation

  • The perfect place for trainings, conferences and business meetings

Our accommodation(s)

Hotel location

Mercure Jelenia Gora

ul. Sudecka 63
58-500 JELENIA GORA
Poland

GPS:50.894266, 15.747013

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOTEL RESTAURANT

Our air-conditioned restaurant on the ground floor offers Polish and international cuisine and serves breakfasts, lunches and dinners in a cozy setting. We can also organize banquets.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,250 reviews

TripAdvisor Rating  4.0/5  416 reviews

Truly one of the worst hotel experiences I’ve had in recent memory.

TripAdvisor rating 1.0/5

Jaxi B TripAdvisor review

Contrary to the modern and clean rooms advertised online and in the hotel lobby the rooms seem to have last been updated in the 1930s with decor that gave my elderly mother in law flashbacks of her early childhood. The internet is so impressively awful it might as well not have been installed, I have experienced a more reliable connection in the heart of the amazon rainforest. It makes no sense at all that it should be so abysmal here. We were absolutely appalled when the housekeeper walked into our room while we were barely dressed and woke us up from our sleep to babble something in polish standing in the middle of our room as if we’d invited her in. She would not leave despite our obvious displeasure with the bold intrusion. We were shocked that a human being could be so blatantly rude. The only bearable part of our stay was the lack of polish guests being mostly comprised of Germans. You might think “surely the beautiful restaurant is worth the visit?” you would be wrong. we made a small order that included a Prosciutto pizza which when delivered did not include any prosciutto! As well as several other toppings. As the only customers at the time we were confused how an order could be so badly handled. Overall if you’re expecting a pleasant stay look somewhere else something is very strange about this location.

Lovely Place

Customer review rating 5.0/5

Helen Business - Confirmed reviews ALL

Went for work but would definitely go back for leisure. Staff were helpful and friendly. Food in the restaurant was great 👍🏻 Rooms nice and clean.

Dear Helen P., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. Sincerely, Hotel manager

An enjoyable get-away

Customer review rating 5.0/5

Christy Couples - Confirmed reviews ALL

Comfortable renovated rooms, a breakfast with great coffee and wide variety (especially love the vegetable dishes but the buffet also offers the standards such as several egg options, sausages and cold meats, cheeses) and a pool/sauna area all served by friendly and responsive staff that speak several languages.

Dear Madam, We very much appreciate your comments regarding your stay . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Hotel Manager

3ma standard

Customer review rating 4.5/5

Luk Families - Confirmed reviews ALL

Elegancko i z fasonem

Szanowny Panie, Jesteśmy wdzięczni za Pana komentarze dotyczące pobytu w Hotel Mercure Jelenia Gora. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapraszamy ponownie. Z poważaniem, Dyrektor Hotelu

Not what was expected

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

The booking.com photographs were different from reality. So your marketing works well but doesnt hold what it promises. And the pool being closed between 12 and 16 is a horrible idea. I booked late checkout for tge pool and couldnt take advantage of it. Moreover the reception pushed towards an earlier check-out although the late check-out is till 18:00 as described on booking.com. So that is not very nice.

Dear Sebastian S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

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Other web-users rate our hotel

  • 382 reviews 8.4/10 Location
  • 566 reviews 7.3/10 Room
  • 668 reviews 9.4/10 Service
  • 17 reviews 5.4/10 WiFi
  • 417 reviews 9.5/10 Breakfast
  • 201 reviews 7.8/10 Cleanliness
  • 133 reviews 7.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.