Mercure Jelenia Gora 3 stars

Name: Hotel Mercure Jelenia Gora - ALL
Address: ul. Sudecka 63, JELENIA GORA, 58-500, PL
Telephone: +48757549148
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 1,213 reviews

Best price
guarantee

106 106 photos

ul. Sudecka 63, 58-500 JELENIA GORA, Poland

See rates

Mercure Jelenia Gora

Hotel for travellers looking for local and authentic experiences

Mercure Jelenia Góra is located in a picturesque valley close to the historic city center and the Cieplice health resort, parks, palaces, and the Karkonosze Mountains. A great place for family reunions, trainings and conferences, with a convenient access to local businesses and offices. We offer 188 rooms (including 60 Superior rooms), 8 conference rooms, a recreation center, a restaurant, and a car park.

Jelenia Góra is seat of Karkonosze National Park and longest city in Poland. Hotel is 9-min walk from ethnographic Karkonosze Museum, 2 km from Jelenia Góra railway station and 13 km from Chojnik Castle. Mercure Jelenia Gora is unique place for conference, training or meeting. Hotel is a 9-min walk from ethnographic Karkonosze Museum, 2 km from Jelenia Góra Railway Station and 13 km from Chojnik Castle

Jelenia Góra is heart of Karkonosze and offers proximity to mountains, hiking and skiing trails, clean air, and unique spa climate. Transportation and infrastructure make it ideal place to work, and relax.

Welcome to the Mercure Jelenia Góra Hotel, located in the heart of the picturesque valley, allowing you to quickly reach the most attractive places of the region.

Teresa PUCHACZ, Hotel Management

Hotel extras

Hotel is located near the historic center
Convenient location
Hotel is located near the Giant Mountains and Jizera Mountains
Swimming pool and sauna are included in the price of accommodation
The perfect place for trainings, conferences and business meetings

Our accommodation(s)

Room

Superior room with a double bed

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View or Park view

See availabilities

Room

Standard Room with 2 single beds

2 pers. max
19 m² / 204 sq ft

Bedding 2 x Twin bed(s)
Views: City View or Park view

See availabilities

Room

Standard Room with 1 double bed

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View or Park view
Accessible room

See availabilities

Room

Standard Room with 1 single bed

1 pers. max
19 m² / 204 sq ft

Bedding 1 x Single bed(s) and 1 x Single sofa bed(s)
Views: City View or Park view

See availabilities

Room

Superior room with 2 single beds

2 pers. max
19 m² / 204 sq ft

Bedding 2 x Single bed(s)
Views: City View or Park view

See availabilities

Room

Superior Room with 1 single bed

1 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: City View or Park view
Most of the accommodation: Corner Room

See availabilities

Apartment

Comfortable apartment with a balcony. Double bedroom and living room with a sofa.

3 pers. max
35 m² / 376 sq ft

Bedding 1 x Single sofa bed(s) and 1 x Double bed(s)
Views: City View or Mountain view
Most of the accommodation: Balcony

See availabilities

Room

Standard Room with 1 double bed

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View or Park view
Accessible room

See availabilities

Hotel location

Mercure Jelenia Gora

ul. Sudecka 63
58-500 JELENIA GORA
Poland

GPS:50.894266, 15.747013

+48 75 754 91 48

Railway station
Bus stop
Helipad/aerodrome

HOTEL

Bus stop

Access: 100 m / 0.06 mi 2 min walk

THEATER

Bus stop

Access: 500 m / 0.31 mi 10 min walk

JELENIA GÓRA

Railway station

Access: 2 km / 1.24 mi 40 min walk / 9 min drive

AEROKLUB JELENIA GORA

Helipad/aerodrome

Access: 5 km / 3.11 mi 15 min drive

K.C. Norwid Theatre

Entertainment/theatre district

Access: 500 m / 0.31 mi 10 min walk / 2 min drive

REGIONAL MUSEUM

Museums

Access: 500 m / 0.31 mi 10 min walk / 2 min drive

Old Town of Jelenia Góra

Historic monument

Access: 1 km / 0.62 mi 15 min walk / 3 min drive

Church of the Holy Cross

Historic monument

Access: 1.5 km / 0.93 mi 18 min walk / 5 min drive

Lower Silesian Philharmonic

Opera/symphony/concert hall

Access: 1.5 km / 0.93 mi 25 min walk / 4 min drive

TOWN HALL

Historic monument

Access: 1.5 km / 0.93 mi 25 min walk / 4 min drive

Cinema Lot

Cinema district

Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive

Old Town Square

Tourist attraction

Access: 1.5 km / 0.93 mi 25 min walk / 4 min drive

PHILHARMONIC

Opera/symphony/concert hall

Access: 1.5 km / 0.93 mi 12 min walk / 4 min drive

Helios

Cinema district

Access: 4 km / 2.48 mi 10 min drive

Tower house

Historic monument

Access: 6 km / 3.73 mi 12 min drive

Museum of Natural History

Museums

Access: 7 km / 4.35 mi 20 min drive

Palaces and Gardens Valley

Tourist attraction

Access: 8 km / 4.97 mi 12 min drive

Miniatures of monuments

Historic monument

Access: 11 km / 6.84 mi 17 min drive

Mineral springs

Other attractions

Access: 12 km / 7.46 mi 16 min drive

SCHAFFGOTCH PALACE

Historic monument

Access: 12 km / 7.46 mi 15 min drive

KARPACZ

Tourist attraction

Access: 16 km / 9.94 mi 19 min drive

Miniatures of monuments

Tourist attraction

Access: 17 km / 10.56 mi 23 min drive

KARPACZ TOURIST RESORT

Tourist attraction

Access: 18 km / 11.19 mi 20 min drive

THE CHOJNIK CASTLE

Historic monument

Access: 18 km / 11.18 mi 20 min drive

SZTOLNIE KOWARY

Tourist attraction

Access: 19 km / 11.81 mi 26 min drive

SKI ARENA SZKLARSKA POREBA

Ski area

Access: 20 km / 12.43 mi 30 min drive

G. HAUPTMANN HOUSE

Museums

Access: 23 km / 14.29 mi 25 min drive

CROSS-COUNTRY SKI

Sports centre

Access: 29 km / 18.02 mi 37 min drive

Cieplice Health Resort

Park

Access: 50 m / 3.11 mi 15 min drive

Jizera Mountains

Mountain

Access: 200 m / 12.42 mi 25 min drive

Landeshut Ridge

Mountain

Access: 200 m / 12.42 mi

Giant Mountains

National park

Access: 15 km / 9.32 mi 15 min drive

Taxi

0.19 € 0.8 PLN

JELENIA GORA TOWN CENTER

Shopping district

Access: 1 km / 0.62 mi 15 min walk / 3 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

HOTEL RESTAURANT

Our air-conditioned restaurant on the ground floor offers Polish and international cuisine and serves breakfasts, lunches and dinners in a cozy setting. We can also organize banquets.

BAR

The lobby bar serves hot and cold beverages, spirits and cocktails as well as desserts and ice creams. You can also buy cigarettes here. The venue is air-conditioned.

Breakfast

Start the day with a delicious buffet breakfast served in our restaurant from 6.30am, including a wide range of local specialties. Or if you prefer, you can take a continental breakfast in your room.

Meetings & Events

Number of Meeting Room: 7
Surface of the largest room: 203 m² / 2185.072 sq ft
Maximum seats capacity: 220
Maximum capacity for banquets: 130

Find out more

Weddings

Holding your wedding at the Hotel Mercure Jelenia Góra will ensure that you have an unforgettable day. Receive your guests in the elegant setting of our hotel. Enjoy the services of our qualified staff to make this the wedding of your dreams.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5 1,213 reviews

Mariusz P. Solo - 5/31/2026 Confirmed reviews ALL

The hotel is beautifully located, and the staff are excellent. Unfortunately, the hotel's hygiene leaves much to be desired. The room hadn't been thoroughly vacuumed in a while, there were cigarette butts on the balcony, and there was no bottled water, despite numerous mineral water sources nearby. There was water from the dispensers in the hallway, but the carafe was dirty, and the water tasted disgusting. I had to go to Żabka for water. The restaurant menu was sparse.

Szanowny Panie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Mercure Jelenia Góra. Otrzymanie opinii jest dla nas bardzo cenne, zwłaszcza kiedy dotyczy ona pracy naszego personelu. Cieszymy się, ze docenił Pan również nasza lokalizację. Jednoczesnie przykro mi z powodu opisanego stanu czystości balkonu, zachęcam by w przypadku kolejnych rezerwacji natychmiast zgłaszać wszelkie niedogodności naszej obsłudze. Jestem przekonany, że w opisanej sytuacji natychmiast pojawiła się Pani Pokojowa by usunąć wspomniane zaniedbanie. Chciałbym również poinformować, że wczoraj w naszej restauracji miała premierę nowa, bardziej rozbudowana i kolorowa karta menu, w której napewno znajdzie Pan coś dla siebie. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie już w pełni przyjemny i udany. Z poważaniem, Jakub Skrzypczak Zastępca Dyrektora Hotelu

Stefan A. Couples - 5/21/2026 Confirmed reviews ALL

Dear Sir, We are very grateful for your comments regarding your stay at Mercure Jelenia Góra. Receiving your opinion is very valuable to us, especially when it concerns the work of our staff. We are glad that you also appreciated our location and the breakfasts served in the restaurant. Thank You once again and we hope that your next stay at our hotel will be also pleasant and successful. Kind regards, Jakub Skrzypczak Deputy General Manager

Andrei S. R. Couples - 5/19/2026 Confirmed reviews ALL

For a smaller town three-star hotel, this was actually a pleasant surprise. Of course, this is not a luxury, modern, or newly renovated property — it’s more of a mountain support-town hotel, and you can tell the building is a bit older. Still, everything was very well maintained and the staff provided genuinely good service throughout our stay. As an Accor ALL Gold member, we received an upgrade to a superior room along with a small amenities kit, which was a nice touch. The team was very attentive and helpful overall. In terms of value for money, the hotel delivers very well for what it proposes. The main downside for me was the welcome drink policy, which was limited to wine, beer, and non-alcoholic options only. A bit restrictive in my opinion. Overall, though, this is a very solid cost-benefit option and a good choice if you are passing through the region.

Dear Sir, Thank you for your feedback regarding your stay at Mercure Jelenia Góra. Receiving a positive review is always a great pleasure, especially from an ALL - Accor Live Limitless Gold Cardholder. We are delighted that, as an experienced traveler, you have rated our hotel and the team of people who make it so highly. We are pleased that you also appreciated our price/quality ratio. Thank you again for your loyalty and for sharing your feedback with us and We hope that your next stay at our hotel will be as pleasant and enjoyable as the last. Kind regards, Jakub Skrzypczak Deputy General Manager

Selina P. Couples - 4/17/2026 Confirmed reviews ALL

Dear Madam, We are very grateful for your comments regarding your stay at Mercure Jelenia Góra. Receiving your feedback is very valuable to us, especially when it concerns the work of our staff. We are pleased that you also appreciated the breakfast served in the restaurant and amenities such as the availability of the swimming pool and sauna. Thank you again for sharing your feedback, and we hope that your next stay at our hotel will be pleasant and successful. Sincerely, Jakub Skrzypczak Deputy General Manager

Dariusz R. Business - 2/27/2026 Confirmed reviews ALL

Web-users rating

Other web-users rate our hotel

361 reviews 8.6/10 Location
483 reviews 7.2/10 Room
558 reviews 9.4/10 Service
16 reviews 3.9/10 WiFi
405 reviews 9.6/10 Breakfast
215 reviews 7/10 Vibe
176 reviews 7.6/10 Cleanliness
125 reviews 7.8/10 Pool

51 reviews 9/10 Location
79 reviews 7.5/10 Room
112 reviews 9.7/10 Service
76 reviews 9.3/10 Food
74 reviews 9.5/10 Breakfast
41 reviews 6.7/10 Vibe
26 reviews 8/10 Cleanliness
22 reviews 8/10 Pool

35 reviews 8.6/10 Location
47 reviews 6.8/10 Room
77 reviews 9.1/10 Service
43 reviews 9.7/10 Breakfast
17 reviews 7.6/10 Cleanliness
5 reviews 5.8/10 Bar

18 reviews 8.8/10 Location
23 reviews 6.6/10 Room
34 reviews 9.5/10 Service
14 reviews 9.7/10 Breakfast
9 reviews 7.4/10 Cleanliness

8 reviews 8.7/10 Location
13 reviews 7/10 Room
17 reviews 9.5/10 Service
5 reviews 7.2/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Jelenia Gora, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Jelenia Gora regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.