Loud elevator, 3 nights without sleep. No possibility to change the room. Old furniture in apartment. No cleaning service. No understanding for our situation. Compensation was 1 dinner with tourist group and loyality points enough for less that half night.

Nice, cosy and modern rooms in superior option. We were pleased both with the design and functionality, modern bathroom, we liked other bonuses like small fridge, kettle, cups and a nice selection of teas and coffees to choose from. Housekeeping is extremely poor on the other hand, we were told that due to covid they only clean rooms every 3 days unless requested (?) and they don't tell you during check-in but only after when you go to reception and ask why nobody had emptied the bins or changed towel...So we requested the room to be cleaned but still, it was not. During our 7 days stay, our bathroom wasn't cleaned even once, resulting in a bad smell and a filthy shower on the last day. Staff members seem nice, the restaurant serves good coffee and decent consome but other 2 dishes we tried were not the best. Waiter extremely nice and positive person. Overall, excellent for short stays, not recommended for longer.

Stayed for more or less two weeks. Never changed sheets or cleaned room once. Staff were reluctant to engage as I was foreign. No one really spoke English. Even though the hotel states they do. Over priced. Got food poisoning. Overall poor.

Overall good stay but the beds were to soft

My family had a good time, they were all very friendly. The hotel is perfect for families with children.

Good breakfast, clean room and great location.

We decided to spend some time as a family together. The hotel was very nice, excellent food, nice staff at the bar and restaurant. The only problem we’re the receptionists. They were busy and to be honest rude sometimes. We booked a promotion and had to ask few times to get things we had paid for like a welcome drink or even dinner, which were price included, but somehow not given to us at first. The desk stuff was busy, which I understand during the high season, but rude in many cases. I was shouted at while I wanted to purchase ticket to thermal baths, because their computer system was down. I used to travel a lot before pandemic and never experienced such a poor service… I know that people can get nervous while being busy, but the customer service should improve in this hotel… in particular at the reception, where few people where nervous and frustrated.

Plus: customer focused staff, minimal pamdemic related inconvenience Minus: outdated TV system, no air condition

Sauna & Pool Pet friendly Pet friendly staff

very friendly people at the reception, especially Mr. Zenon Szewczyk who works very professionally.

Comfortable bed, pleasant staff, good sized room, large refrigerator. Room felt a little dated with no air conditioning. Shower was ok.

The room was nice and the bed was very comfortable. The staff spoke good information and were super helpful.

New superior room is nice and confortable with AC and renewed bathroom with a big and nice shower, continental breakfast super as usual, big parking space for car, staff is very friendly and helpful .

When I stayed at this hotel, I have been given a room which more looked like a student room than a 3-star hotel room. I have payed about 40 EUR (171 PLN) for such a room. I could also hear the noise of the elevators almost all night long and couldn't really sleep. When I asked the reception staff if I could move to another room on the same evening, I felt that my request was not really taken seriously. I could finally move to a better on the next day but there were some problems with the cleaning staff which entered my first room despite the "Do not disturb sign" on the door and who took away some of my belongings and even through away my parking ticket. When I tried to get out of the parking without any ticket, I was told with an angry tone that I should get another ticket at the reception though I was at the parking lot gate trying to get out with my car. I have already sent two complaints to the Accor group customer service but I haven't received any answer so far (after about a week).

Plus: There is a swimming pool and people give good service. Minus: Room is very small, no air conditioning. Shower sometimes has cold water; if there was warm water, it was „mildly“ warm and then hit cold again. The „cocktails“ at the bar are very very bad. Better take a beer or some bottled drinks.