Mercure Jelenia Gora 3 stars

Customer review rating (ALL Rating) 4.6/5 1,156 reviews

Best price
guarantee
Mercure Jelenia Gora - Image 1
Mercure Jelenia Gora - Image 2
Mercure Jelenia Gora - Image 3
Mercure Jelenia Gora - Image 4
ul. Sudecka 63, 58-500 JELENIA GORA, Poland

Description

Hotel extras

  • Hotel is located near the historic center

  • Convenient location

  • Hotel is located near the Giant Mountains and Jizera Mountains

  • Swimming pool and sauna are included in the price of accommodation

  • The perfect place for trainings, conferences and business meetings

Our accommodation(s)

Hotel location

Mercure Jelenia Gora

ul. Sudecka 63
58-500 JELENIA GORA
Poland

GPS:50.894266, 15.747013

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOTEL RESTAURANT

Our air-conditioned restaurant on the ground floor offers Polish and international cuisine and serves breakfasts, lunches and dinners in a cozy setting. We can also organize banquets.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,156 reviews

TripAdvisor Rating  3.8/5  425 reviews

Customer review rating 3.5/5

Bozena M. Business - Confirmed reviews ALL

Ok

Customer review rating 5.0/5

Dan H. Couples - Confirmed reviews ALL

The hotel may not be brand new; however, everything that was supposed to work did work and matched the description. We would especially like to point out how clean everything was, compliments to the staff and management.

Dear Sir, We are very grateful for your comments regarding your stay at Mercure Jelenia Góra. Receiving your opinion is very valuable to us, especially when it concerns the work of our staff. We are glad that you also appreciated the cleanliness in our hotel and we hope that your next stay will be also pleasant and successful. Kind regards, Jakub Skrzypczak Deputy General Manager

Customer review rating 4.5/5

Anna R. Families - Confirmed reviews ALL

Jedyny minus to kolejki do sauny.

Szanowna Pani, Jesteśmy bardzo wdzięczni za Pani opinie dotyczące pobytu w Mercure Jelenia Góra. Cieszymy się, że pomimo opisanych kolejek do sauny pozytywnie wspomina Pani czas spędzony z nami. Jeszcze raz dziękujemy i mamy nadzieję, że kolejny pobyt będzie już w pełni przyjemny i udany. Z poważaniem, Jakub Skrzypczak Zastępca Dyrektora Hotelu

Customer review rating 2.5/5

Piotr U. Families - Confirmed reviews ALL

I was booking in the app and expected different room. One of the floors is before renovation and rooms are tired. This should be clearly described in description and price should be different for old rooms. I stayed 4 nights and breakfast didn't change. After 2 days I regret that I booked all nights with breakfast.

Szanowny Panie, Dziękujemy za Pana opinie dotyczące pobytu w Mercure Jelenia Góra. Otrzymanie oceny od posiadacza Karty ALL - Accor Live Limitless o statusie Platinium jest zawsze wielkim wyznacznikiem i jest mi niezmiernie przykro, że jako doświadczony podróżnik spotkał się Pan w naszym hotelu z opisanymi problemami. Na ten moment pozostaje mi jedynie serdecznie przeprosić za opisane niedogodności. Pozwolę sobie poruszyć temat Pana pobytu z całym managementem hotelu. Zapewniam, że zarówno temat przypisania Panu apartamenu na niewyremontowanym piętrze jak i Pana opinia na temat śniadań czy welcome drinka zostaną na tym spotkaniu poruszone. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i zachęcam, by w przypadku kolejnego pobytu kontaktować się bezpośrednio ze mną, a postaram się poprawić Pana wrażenie z ostatniego pobytu. Z poważaniem, Jakub Skrzypczak Zastępca Dyrektora Hotelu

A lovely stay….one week

TripAdvisor rating 5.0/5

helencZ8102XT TripAdvisor review

I was staying in your hotel with my partner after surgery at the KCM Clinic from 16th to the 23rd Dec 25. I would like to say it was a lovely comfortable stay. The room was perfect (319) and your Dining room and menu was varied and catered for our tastes. The staff were very friendly and I appreciated the effort from them to speak English always with a smile. This hotel is very clean and spacious and welcoming. I would stay there again if in Poland. Thank you for everything. Kindest regards and Happy New Year.

Dear Madam, We are very grateful for your comments regarding your stay at Mercure Jelenia Góra. Receiving your feedback is very valuable to us, especially when it concerns the work of our staff. We are pleased that you also appreciated our location, comfortable and modern rooms and the meals served in the restaurant. Thank you again for sharing your feedback, and we hope that we will have an opportunity to welcome You again i our hotel! Kind regards, Jakub Skrzypczak Deputy General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 355 reviews 8.1/10 Location
  • 490 reviews 7.1/10 Room
  • 558 reviews 9.4/10 Service
  • 19 reviews 3.5/10 WiFi
  • 399 reviews 9.6/10 Breakfast
  • 209 reviews 7.1/10 Vibe
  • 175 reviews 7.7/10 Cleanliness
  • 121 reviews 7.8/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Jelenia Gora
Legal information PDF