Hotel Mercure Jelenia Gora 3 stars

Customer review rating 4.3/5 2,713 reviews
Hotel Mercure Jelenia Gora
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+ 25 Services
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Room 1

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Hotel extras

An indoor pool and a sauna are at your disposal. Guests can rent bicycles and use the tennis courts located next to the hotel.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop
Leisure and activities
  • Indoor heated pool
  • Fitness centre (Nearby)
  • Sauna
  • Babysitting on request
  • Tennis
  • Other sports activities
  • Ski rack facilities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

This hotel is temporarily closed. We look forward to welcome you back real soon.

Hotel location

Hotel Mercure Jelenia Gora

ul. Sudecka 63
58-500
jelenia gora
poland

Tel: +48757549148

Fax: (+48)75/7549374

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :  12 HOTEL

  • By plane

    PRAGUE At 150km / 93.21 miles

  • By plane

    WROCLAW AIRPORT At 120km / 74.57 miles

  • By helicopter

    AEROKLUB JELENIA GORA At 5km / 3.11 miles

  • By train

    JELENIA GORA - MAIN At 2km / 1.24 miles

  • By train

    JELENIA GÓRA At 4km / 2.49 miles

GPS :50.894266, 15.747013

Our accommodations

Choose from a Standard or Superior Room.

Accessible room

Superior room with a double bed

  • Max. number of persons: 2
  • Area: From 19
  • Views: Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with 2 single beds

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 19
  • Views: Park view, City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products

Comfortable apartment with a balcony. Double bedroom and living room with a sofa.

  • Max. number of persons: 3
  • Area: From 35
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: International

Our air-conditioned restaurant on the ground floor offers Polish and international cuisine and serves breakfasts, lunches and dinners in a cozy setting. We can also organize banquets.

Lunch

13:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The lobby bar serves hot and cold beverages, spirits and cocktails as well as desserts and ice creams. You can also buy cigarettes here. The venue is air-conditioned.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 203

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Jelenia Gora

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,713 reviews

tripadvisor

TripAdvisor Rating 4.0/5

373 reviews

Very good stay

Customer review rating 4.3/5

8petes8 Business - 17/02/2020 Confirmed reviews ALL

Nice rooms, helpful and efficient staff, good food. Not far from the center. 2 hours drive to Prague. Good place for transit or visiting the beautiful neighborhood.

Nice hotel and a good location

Customer review rating 4.3/5

Bjarni R. Families - 10/02/2020 Confirmed reviews ALL

There were two things you colud fix. 1) I was with a patient group from KCM Cinic which had an stumach operation. There was no clear soup on your menue this people 2) Saturday night was a band playing loud music until after midnight above my room - not a nice exsperince

Dear Bjarni R., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Absolutely excelent facilities

Customer review rating 4.3/5

Roy Business - 24/01/2020 Confirmed reviews ALL

Overnight stay to facilitate picking a Glider up from a local business. Parking, room, resturaunt and bar were very good indeed, rooms verging on excellent. Staff were helpful and multilingual.

Excellent stay

Customer review rating 4.3/5

Danuta- E. Business - 21/12/2019 Confirmed reviews ALL

Very warm welcoming , brand new decorated room with designer bathroom.,comfortable bed.Animal friendly,great parking place .Large variety of new delicious food at the newly renovated restaurant.Service at its best.Worth staying.

New superior room is nice and confortable

TripAdvisor rating 4.0/5

claudioriccato Business - 27/10/2019 TripAdvisor review

New superior room is nice and confortable with AC and renewed bathroom with a big and nice shower, continental breakfast super as usual, big parking space for car, staff is very friendly and helpful .

Nice and confortable

Customer review rating 4.3/5

Claudio Business - 26/10/2019 Confirmed reviews ALL

Nice and confortable new superior room

Dear Claudio R., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Travel in time

Customer review rating 4.3/5

Mirek Business - 11/10/2019 Confirmed reviews ALL

Hotel's lobby & bar makes pretty nice impression but rooms are little bit old-school. There are not power sockets near the beds for instance what seems to be strange taking the fact that is Mercure chain into consideration.

Dear Miroslaw O., Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are pleased to inform you that we are just beginning modernization of the rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

A very comfortable stay in a artistically done hotel with intelligent and very helpful staff

Customer review rating 4.3/5

Namrata G. Business - 22/09/2019 Confirmed reviews ALL

The hotel is cozy, well maintained clean and vibrant. The staff is intelligent, very well mannered, professional and helped me in all possible ways. The interiors are vibrant with colourful decor and pleasant serenity. The breakfast was excellent. I could easily connect to the hotel as a second home. Lovely location. It is very close to supermarkets. One can enjoy a long walk outside the hotel and into main city of Jelina Gora.

Dear Namrata G., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

god location, close to tennis court, swimming pool, as well as other atractions

Customer review rating 4.3/5

Walerian S. R. Families - 20/08/2019 Confirmed reviews ALL

Very nice, friendly and pleasent staff.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, General Manager

Sue

Customer review rating 4.3/5

Rafaml Families - 28/07/2019 Confirmed reviews ALL

Super

a good hotel

Customer review rating 4.3/5

Jiri Business - 25/07/2019 Confirmed reviews ALL

very rich breakfast strange problematic shower head

Dear Jiri Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba Dyrektor Hotelu

Super

Customer review rating 4.3/5

Ja R. Friends - 20/07/2019 Confirmed reviews ALL

Super

Disappointing

Customer review rating 4.3/5

Keith Couples - 18/07/2019 Confirmed reviews ALL

The hotel is in a good location, the staff were friendly and the restaurant and bar staff were excellent. However the room was dated (below par) 2nd floor, i believe the 4th floor had been refurbished. As a gold card member i have stayed in Accor Hotels in France, Greece, Holland, Italy, Poland (Gdansk, Lublin, Warsaw and Wroclaw) and the United Kingdom. The cleaning of our room was the worst ever, it was not hoovered everyday, the water glasses we used on our first night were never replaced with clean ones, nor did we receive new bottles of water in our room each day. I had intended to give some feedback when we checked out, but i wasn't even asked if we enjoyed our stay. Hopefully this feedback will help the hotel achieve the standards we normally receive during our stays at the Accor Hotel Group. Yours sincerely Keith R.

Dear Keith R., Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As part of the apology, we give you 2,000 LeClub points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bogdan Ryba General Manager

Good

Customer review rating 4.3/5

Maciej Solo - 01/07/2019 Confirmed reviews ALL

It was nice stay, room was clean, bed comfy, it is good information that hotel refurbish rooms. I was surprised that in room there was no individual cosmetics All personnel was very kind

Dear Maciej, Thank you for choosing our hotel and evaluating the quality of our services. We will take your remarks into consideration in order to even improve the services we offer. We hope that we have fulfilled your expectations. See you soon in Karkonosze Mountains! Bogdan Ryba General Manager

Nice quiet hotel

Customer review rating 4.3/5

Johanna Business - 12/06/2019 Confirmed reviews ALL

Friendly staff, nice restaurant. It was very hot and there was no air conditioning in the rooms, so it was quite uncomfortable at times.

One night in Jelenia Góra

Customer review rating 4.3/5

Mark Couples - 11/06/2019 Confirmed reviews ALL

It was only one night stay. The hotel's location is perfect, its possible to walk to the city center. We recommend performances in Jelenia Gora Theatre. The room was upgradded for us, inside everything was on place. Breakfest was perfect.

Very pleasant, good amenities.

Customer review rating 4.3/5

Anonymous Couples - 06/06/2019 Confirmed reviews ALL

Rooms updated, reception staff courteous and professional, housecleaning so so.

Dear Zdenek G., We very much appreciate your comments regarding your stay at the Hotel Mercure Jelenia Gora. We hope your next visit will be as pleasant as the previous one. Sincerely, Bogdan Ryba General Manager

Great hotel - with some room for improvement on the details - we will be back!

Customer review rating 4.3/5

Anonymous Families - 06/06/2019 Confirmed reviews ALL

We come to Jelenia Gora regularly to visit family and this was our first stay in the Mercure. We also hosted a family dinner for 12 in the dining room. We were very pleased with our suite (#300) and with the service and food. There are a few details that we noted for improvement: (1) Add shower curtains or enclosures ... the open shower is a challenge for us (2) Larger trash cans in the rooms and (3) More vegetables on the breakfast buffer .. especially baked beans or other high fiber options. We are looking forward to the air conditioning next time we come!

Customer review rating 4.3/5

Alejandro Families - 03/06/2019 Confirmed reviews ALL

The stay was too short (only 1 night) but in general was good. The location perfect for what I needed. Perhaps the rooms require a refresh as they look a bit old. It seems that room 413 was not used for a long while a dust was everywhere, even inside the tea/coffee mugs.

Dear Alejandro Q., Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bogdan Ryba General Manager

Stressfull stay

TripAdvisor rating 4.0/5

Vacation20868599899 Solo travel - 29/05/2019 TripAdvisor review

When I stayed at this hotel, I have been given a room which more looked like a student room than a 3-star hotel room. I have payed about 40 EUR (171 PLN) for such a room. I could also hear the noise of the elevators almost all night long and couldn't really sleep. When I asked the reception staff if I could move to another room on the same evening, I felt that my request was not really taken seriously. I could finally move to a better on the next day but there were some problems with the cleaning staff which entered my first room despite the "Do not disturb sign" on the door and who took away some of my belongings and even through away my parking ticket. When I tried to get out of the parking without any ticket, I was told with an angry tone that I should get another ticket at the reception though I was at the parking lot gate trying to get out with my car. I have already sent two complaints to the Accor group customer service but I haven't received any answer so far (after about a week).

Dear Vacation20868599899 Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bogdan Ryba
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