Mercure Jelenia Gora 3 stars

Customer review rating (ALL Rating) 4.6/5 1,210 reviews

Best price
guarantee
Mercure Jelenia Gora - Image 1
Mercure Jelenia Gora - Image 2
Mercure Jelenia Gora - Image 3
Mercure Jelenia Gora - Image 4
ul. Sudecka 63, 58-500 JELENIA GORA, Poland

Description

Hotel extras

  • Hotel is located near the historic center

  • Convenient location

  • Hotel is located near the Giant Mountains and Jizera Mountains

  • Swimming pool and sauna are included in the price of accommodation

  • The perfect place for trainings, conferences and business meetings

Our accommodation(s)

Hotel location

Mercure Jelenia Gora

ul. Sudecka 63
58-500 JELENIA GORA
Poland

GPS:50.894266, 15.747013

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOTEL RESTAURANT

Our air-conditioned restaurant on the ground floor offers Polish and international cuisine and serves breakfasts, lunches and dinners in a cozy setting. We can also organize banquets.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,210 reviews

Customer review rating 3.0/5

Mariusz P. Solo - Confirmed reviews ALL

The hotel is beautifully located, and the staff are excellent. Unfortunately, the hotel's hygiene leaves much to be desired. The room hadn't been thoroughly vacuumed in a while, there were cigarette butts on the balcony, and there was no bottled water, despite numerous mineral water sources nearby. There was water from the dispensers in the hallway, but the carafe was dirty, and the water tasted disgusting. I had to go to Żabka for water. The restaurant menu was sparse.

Szanowny Panie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Mercure Jelenia Góra. Otrzymanie opinii jest dla nas bardzo cenne, zwłaszcza kiedy dotyczy ona pracy naszego personelu. Cieszymy się, ze docenił Pan również nasza lokalizację. Jednoczesnie przykro mi z powodu opisanego stanu czystości balkonu, zachęcam by w przypadku kolejnych rezerwacji natychmiast zgłaszać wszelkie niedogodności naszej obsłudze. Jestem przekonany, że w opisanej sytuacji natychmiast pojawiła się Pani Pokojowa by usunąć wspomniane zaniedbanie. Chciałbym również poinformować, że wczoraj w naszej restauracji miała premierę nowa, bardziej rozbudowana i kolorowa karta menu, w której napewno znajdzie Pan coś dla siebie. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie już w pełni przyjemny i udany. Z poważaniem, Jakub Skrzypczak Zastępca Dyrektora Hotelu

Customer review rating 4.5/5

Stefan A. Couples - Confirmed reviews ALL

Good location, nice room, good breakfast and nice dinner menue

Dear Sir, We are very grateful for your comments regarding your stay at Mercure Jelenia Góra. Receiving your opinion is very valuable to us, especially when it concerns the work of our staff. We are glad that you also appreciated our location and the breakfasts served in the restaurant. Thank You once again and we hope that your next stay at our hotel will be also pleasant and successful. Kind regards, Jakub Skrzypczak Deputy General Manager

Customer review rating 4.5/5

Andrei S. R. Couples - Confirmed reviews ALL

For a smaller town three-star hotel, this was actually a pleasant surprise. Of course, this is not a luxury, modern, or newly renovated property — it’s more of a mountain support-town hotel, and you can tell the building is a bit older. Still, everything was very well maintained and the staff provided genuinely good service throughout our stay. As an Accor ALL Gold member, we received an upgrade to a superior room along with a small amenities kit, which was a nice touch. The team was very attentive and helpful overall. In terms of value for money, the hotel delivers very well for what it proposes. The main downside for me was the welcome drink policy, which was limited to wine, beer, and non-alcoholic options only. A bit restrictive in my opinion. Overall, though, this is a very solid cost-benefit option and a good choice if you are passing through the region.

Dear Sir, Thank you for your feedback regarding your stay at Mercure Jelenia Góra. Receiving a positive review is always a great pleasure, especially from an ALL - Accor Live Limitless Gold Cardholder. We are delighted that, as an experienced traveler, you have rated our hotel and the team of people who make it so highly. We are pleased that you also appreciated our price/quality ratio. Thank you again for your loyalty and for sharing your feedback with us and We hope that your next stay at our hotel will be as pleasant and enjoyable as the last. Kind regards, Jakub Skrzypczak Deputy General Manager

Customer review rating 4.0/5

Selina P. Couples - Confirmed reviews ALL

We stayed for two nights and enjoyed our stay. The breakfast was great, using the sauna and pool in the evening was pretty nice as well! The hotel offers a nice location and starting point for hikes. We didn't enjoy the strong perfume smell as much.

Dear Madam, We are very grateful for your comments regarding your stay at Mercure Jelenia Góra. Receiving your feedback is very valuable to us, especially when it concerns the work of our staff. We are pleased that you also appreciated the breakfast served in the restaurant and amenities such as the availability of the swimming pool and sauna. Thank you again for sharing your feedback, and we hope that your next stay at our hotel will be pleasant and successful. Sincerely, Jakub Skrzypczak Deputy General Manager

Customer review rating 4.5/5

Dariusz R. Business - Confirmed reviews ALL

Ok

Szanowny Panie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Mercure Jelenia Góra. Otrzymanie opinii jest dla nas bardzo cenne, zwłaszcza kiedy dotyczy ona pracy naszego personelu. Cieszymy się, ze docenił Pan również nasza lokalizację i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie równie przyjemny i udany. Z poważaniem, Jakub Skrzypczak Zastępca Dyrektora Hotelu

Other web-users rate our hotel

  • 352 reviews 8.6/10 Location
  • 488 reviews 7.3/10 Room
  • 558 reviews 9.4/10 Service
  • 19 reviews 3.4/10 WiFi
  • 416 reviews 9.6/10 Breakfast
  • 218 reviews 7.1/10 Vibe
  • 173 reviews 7.9/10 Cleanliness
  • 125 reviews 7.6/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Jelenia Gora
Legal information PDF