Mercure Jelenia Gora

Mercure Jelenia Gora 3 stars

Customer review rating (ALL Rating) 4.5/5 1,138 reviews

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Hotel extras

  • Hotel is located near the historic center

  • Convenient location

  • Hotel is located near the Giant Mountains and Jizera Mountains

  • Swimming pool and sauna are included in the price of accommodation

  • The perfect place for trainings, conferences and business meetings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Jelenia Gora

ul. Sudecka 63
58-500 JELENIA GORA
Poland

GPS:50.894266, 15.747013

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

HOTEL RESTAURANT

Our air-conditioned restaurant on the ground floor offers Polish and international cuisine and serves breakfasts, lunches and dinners in a cozy setting. We can also organize banquets.

Our accommodation(s)

Choose from a Standard or Superior Room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,138 reviews

TripAdvisor Rating  4.0/5  407 reviews

Excellent stay

Customer review rating 5.0/5

Zarina Couples - Confirmed reviews ALL

The room was clean , the sauna and pool was a bit crowded . The breakfast was wonderful and very tasty . Professional service 😊

Good stay

Customer review rating 2.5/5

Robert B. A. Couples - Confirmed reviews ALL

We ere staying in association with Knee surgery in KCM Clinic, Jelenia Gora. The hotel staff were particularly helpful and tried to satisfy all our requests.

Improvement needed

Customer review rating 3.5/5

Lucy G. Couples - Confirmed reviews ALL

I stayed at the hotel for two nights,check in went smoothly. When I got to the room there was no complimentary water , no box of tissue and I guess this hotel or the Mercure chain does not give amenities like shower caps, toothbrush etc. Next day the bed was not made like when I came the first night, the pillows were put on the bed and the comforter just thrown on top . I was a bit disappointed in the service.

Well located

Customer review rating 3.0/5

Walerian R. Couples - Confirmed reviews ALL

Very nice staff.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, General Manager

Very disappointed asked if we could extend the room for a few hours was told no we sat in the lobby no were to go whilst waiting to be picked up and no arrivals came until 5pm

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Very poor we spent 4 nights there room not cleaned no tea making facilities topped up, no beds made or changed and no change of towels all the time we were there

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Other web-users rate our hotel

  • 342 reviews 8/10 Location
  • 506 reviews 7/10 Room
  • 573 reviews 9/10 Service
  • 22 reviews 7.6/10 WiFi
  • 326 reviews 9.5/10 Breakfast
  • 204 reviews 6.9/10 Vibe
  • 148 reviews 8.1/10 Cleanliness
  • 103 reviews 5.7/10 Value

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