Hotel Mercure Jelenia Gora 3 stars

Very nice, friendly and pleasent staff.

Super

very rich breakfast strange problematic shower head

Super

The hotel is in a good location, the staff were friendly and the restaurant and bar staff were excellent. However the room was dated (below par) 2nd floor, i believe the 4th floor had been refurbished. As a gold card member i have stayed in Accor Hotels in France, Greece, Holland, Italy, Poland (Gdansk, Lublin, Warsaw and Wroclaw) and the United Kingdom. The cleaning of our room was the worst ever, it was not hoovered everyday, the water glasses we used on our first night were never replaced with clean ones, nor did we receive new bottles of water in our room each day. I had intended to give some feedback when we checked out, but i wasn't even asked if we enjoyed our stay. Hopefully this feedback will help the hotel achieve the standards we normally receive during our stays at the Accor Hotel Group. Yours sincerely Keith R.

It was nice stay, room was clean, bed comfy, it is good information that hotel refurbish rooms. I was surprised that in room there was no individual cosmetics All personnel was very kind

Friendly staff, nice restaurant. It was very hot and there was no air conditioning in the rooms, so it was quite uncomfortable at times.

It was only one night stay. The hotel's location is perfect, its possible to walk to the city center. We recommend performances in Jelenia Gora Theatre. The room was upgradded for us, inside everything was on place. Breakfest was perfect.

Rooms updated, reception staff courteous and professional, housecleaning so so.

We come to Jelenia Gora regularly to visit family and this was our first stay in the Mercure. We also hosted a family dinner for 12 in the dining room. We were very pleased with our suite (#300) and with the service and food. There are a few details that we noted for improvement: (1) Add shower curtains or enclosures ... the open shower is a challenge for us (2) Larger trash cans in the rooms and (3) More vegetables on the breakfast buffer .. especially baked beans or other high fiber options. We are looking forward to the air conditioning next time we come!

The stay was too short (only 1 night) but in general was good. The location perfect for what I needed. Perhaps the rooms require a refresh as they look a bit old. It seems that room 413 was not used for a long while a dust was everywhere, even inside the tea/coffee mugs.

When I stayed at this hotel, I have been given a room which more looked like a student room than a 3-star hotel room. I have payed about 40 EUR (171 PLN) for such a room. I could also hear the noise of the elevators almost all night long and couldn't really sleep. When I asked the reception staff if I could move to another room on the same evening, I felt that my request was not really taken seriously. I could finally move to a better on the next day but there were some problems with the cleaning staff which entered my first room despite the "Do not disturb sign" on the door and who took away some of my belongings and even through away my parking ticket. When I tried to get out of the parking without any ticket, I was told with an angry tone that I should get another ticket at the reception though I was at the parking lot gate trying to get out with my car. I have already sent two complaints to the Accor group customer service but I haven't received any answer so far (after about a week).

No special comment about my stay at the hotel, but I have been charged twice : 1 time at booking by Accorhotels.co and 1 time at the hotel. I did not really pay attention but now have to clall and explain and... lose a lot of time !!!

Great time in the hotel from the beginning till the last day. Friendly people around, great food, simple and clean room. We enjoy the stay very much.

The hotel itself was clean and staff were friendly. We had breakfast each morning which We couldn’t fault. We ate dinner in the restaurant for 4 evenings out of the 5 we were there and the meals were reasonably priced although I wasn’t expecting, or very happy to find a baby crab in my king prawn tagliatelle! We were also overcharged on our last night when we didn’t have enough zloty to pay for our order at the bar so we paid some cash and the rest on our card, we needed to pay 24zloty by card which is approximately £5 gbp, on arrival home, and checking bank statement we realised they’d charged £24 and not 24zloty.