Mercure Jelenia Gora 3 stars

Name: Hotel Mercure Jelenia Gora - ALL
Address: ul. Sudecka 63, JELENIA GORA, 58-500, PL
Telephone: +48757549148
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 1,182 reviews

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106 106 photos

ul. Sudecka 63, 58-500 JELENIA GORA, Poland

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Mercure Jelenia Gora

Hotel for travellers looking for local and authentic experiences

Mercure Jelenia Góra is located in a picturesque valley close to the historic city center and the Cieplice health resort, parks, palaces, and the Karkonosze Mountains. A great place for family reunions, trainings and conferences, with a convenient access to local businesses and offices. We offer 188 rooms (including 60 Superior rooms), 8 conference rooms, a recreation center, a restaurant, and a car park.

Jelenia Góra is seat of Karkonosze National Park and longest city in Poland. Hotel is 9-min walk from ethnographic Karkonosze Museum, 2 km from Jelenia Góra railway station and 13 km from Chojnik Castle. Mercure Jelenia Gora is unique place for conference, training or meeting. Hotel is a 9-min walk from ethnographic Karkonosze Museum, 2 km from Jelenia Góra Railway Station and 13 km from Chojnik Castle

Jelenia Góra is heart of Karkonosze and offers proximity to mountains, hiking and skiing trails, clean air, and unique spa climate. Transportation and infrastructure make it ideal place to work, and relax.

Welcome to the Mercure Jelenia Góra Hotel, located in the heart of the picturesque valley, allowing you to quickly reach the most attractive places of the region.

Teresa PUCHACZ, Hotel Management

Hotel extras

Hotel is located near the historic center
Convenient location
Hotel is located near the Giant Mountains and Jizera Mountains
Swimming pool and sauna are included in the price of accommodation
The perfect place for trainings, conferences and business meetings

Our accommodation(s)

Room

Superior room with a double bed

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View or Park view

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Room

Standard Room with 2 single beds

2 pers. max
19 m² / 204 sq ft

Bedding 2 x Twin bed(s)
Views: City View or Park view

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Room

Standard Room with 1 double bed

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View or Park view
Accessible room

See availabilities

Room

Standard Room with 1 single bed

1 pers. max
19 m² / 204 sq ft

Bedding 1 x Single bed(s) and 1 x Single sofa bed(s)
Views: City View or Park view

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Room

Superior room with 2 single beds

2 pers. max
19 m² / 204 sq ft

Bedding 2 x Single bed(s)
Views: City View or Park view

See availabilities

Room

Superior Room with 1 single bed

1 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: City View or Park view
Most of the accommodation: Corner Room

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Apartment

Comfortable apartment with a balcony. Double bedroom and living room with a sofa.

3 pers. max
35 m² / 376 sq ft

Bedding 1 x Single sofa bed(s) and 1 x Double bed(s)
Views: City View or Mountain view
Most of the accommodation: Balcony

See availabilities

Room

Standard Room with 1 double bed

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View or Park view
Accessible room

See availabilities

Hotel location

Mercure Jelenia Gora

ul. Sudecka 63
58-500 JELENIA GORA
Poland

GPS:50.894266, 15.747013

+48 75 754 91 48

Railway station
Bus stop
Helipad/aerodrome

HOTEL

Bus stop

Access: 100 m / 0.06 mi 2 min walk

THEATER

Bus stop

Access: 500 m / 0.31 mi 10 min walk

JELENIA GÓRA

Railway station

Access: 2 km / 1.24 mi 40 min walk / 9 min drive

AEROKLUB JELENIA GORA

Helipad/aerodrome

Access: 5 km / 3.11 mi 15 min drive

K.C. Norwid Theatre

Entertainment/theatre district

Access: 500 m / 0.31 mi 10 min walk / 2 min drive

REGIONAL MUSEUM

Museums

Access: 500 m / 0.31 mi 10 min walk / 2 min drive

Old Town of Jelenia Góra

Historic monument

Access: 1 km / 0.62 mi 15 min walk / 3 min drive

Church of the Holy Cross

Historic monument

Access: 1.5 km / 0.93 mi 18 min walk / 5 min drive

Lower Silesian Philharmonic

Opera/symphony/concert hall

Access: 1.5 km / 0.93 mi 25 min walk / 4 min drive

TOWN HALL

Historic monument

Access: 1.5 km / 0.93 mi 25 min walk / 4 min drive

Cinema Lot

Cinema district

Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive

Old Town Square

Tourist attraction

Access: 1.5 km / 0.93 mi 25 min walk / 4 min drive

PHILHARMONIC

Opera/symphony/concert hall

Access: 1.5 km / 0.93 mi 12 min walk / 4 min drive

Helios

Cinema district

Access: 4 km / 2.48 mi 10 min drive

Tower house

Historic monument

Access: 6 km / 3.73 mi 12 min drive

Museum of Natural History

Museums

Access: 7 km / 4.35 mi 20 min drive

Palaces and Gardens Valley

Tourist attraction

Access: 8 km / 4.97 mi 12 min drive

Miniatures of monuments

Historic monument

Access: 11 km / 6.84 mi 17 min drive

Mineral springs

Other attractions

Access: 12 km / 7.46 mi 16 min drive

SCHAFFGOTCH PALACE

Historic monument

Access: 12 km / 7.46 mi 15 min drive

KARPACZ

Tourist attraction

Access: 16 km / 9.94 mi 19 min drive

Miniatures of monuments

Tourist attraction

Access: 17 km / 10.56 mi 23 min drive

KARPACZ TOURIST RESORT

Tourist attraction

Access: 18 km / 11.19 mi 20 min drive

THE CHOJNIK CASTLE

Historic monument

Access: 18 km / 11.18 mi 20 min drive

SZTOLNIE KOWARY

Tourist attraction

Access: 19 km / 11.81 mi 26 min drive

SKI ARENA SZKLARSKA POREBA

Ski area

Access: 20 km / 12.43 mi 30 min drive

G. HAUPTMANN HOUSE

Museums

Access: 23 km / 14.29 mi 25 min drive

CROSS-COUNTRY SKI

Sports centre

Access: 29 km / 18.02 mi 37 min drive

Cieplice Health Resort

Park

Access: 50 m / 3.11 mi 15 min drive

Jizera Mountains

Mountain

Access: 200 m / 12.42 mi 25 min drive

Landeshut Ridge

Mountain

Access: 200 m / 12.42 mi

Giant Mountains

National park

Access: 15 km / 9.32 mi 15 min drive

Taxi

0.19 € 0.8 PLN

JELENIA GORA TOWN CENTER

Shopping district

Access: 1 km / 0.62 mi 15 min walk / 3 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

HOTEL RESTAURANT

Our air-conditioned restaurant on the ground floor offers Polish and international cuisine and serves breakfasts, lunches and dinners in a cozy setting. We can also organize banquets.

Meetings & Events

Number of Meeting Room: 7
Surface of the largest room: 203 m² / 2185.072 sq ft
Maximum seats capacity: 220
Maximum capacity for banquets: 130

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 1,182 reviews

Rachel S. Solo - 7/25/2026 Confirmed reviews ALL

Szanowna Pani, Dziękujemy za podzielenie się opinią po pobycie. Bardzo nas cieszy, że profesjonalna obsługa oraz serwowane w restauracji śniadania spełniły Pani oczekiwania i przyczyniły się do udanego pobytu. Będzie nam niezwykle miło gościć Panią ponownie. Pozdrawiam, Zenon Szewczyk - kierownik recepcji

Marcelina W. Families - 7/14/2026 Confirmed reviews ALL

Szanowna Pani, Dziękujemy za podzielenie się opinią po pobycie. Bardzo nas cieszy, że pokoje, basen i profesjonalna obsługa spełniły Pani oczekiwania i przyczyniły się do udanego pobytu. Będzie nam niezwykle miło gościć Panią ponownie. Pozdrawiam, Zenon Szewczyk - kierownik recepcji

Joanna B. Families - 7/10/2026 Confirmed reviews ALL

Dziękujemy za pozostawienie opinii. Cieszymy się, że doceniła Pani czystość naszego hotelu. Dziękujemy również za uwagę dotyczącą wielkości pokoju - opinie naszych Gości są dla nas bardzo cenne i pomagają nam doskonalić jakość usług. Mamy nadzieję, że będziemy mieli przyjemność gościć Panią ponownie. Pozdrawiam, Zenon Szewczyk - kierownik recepcji

Mariusz P. Solo - 5/31/2026 Confirmed reviews ALL

The hotel is beautifully located, and the staff are excellent. Unfortunately, the hotel's hygiene leaves much to be desired. The room hadn't been thoroughly vacuumed in a while, there were cigarette butts on the balcony, and there was no bottled water, despite numerous mineral water sources nearby. There was water from the dispensers in the hallway, but the carafe was dirty, and the water tasted disgusting. I had to go to Żabka for water. The restaurant menu was sparse.

Szanowny Panie, Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w Mercure Jelenia Góra. Otrzymanie opinii jest dla nas bardzo cenne, zwłaszcza kiedy dotyczy ona pracy naszego personelu. Cieszymy się, ze docenił Pan również nasza lokalizację. Jednoczesnie przykro mi z powodu opisanego stanu czystości balkonu, zachęcam by w przypadku kolejnych rezerwacji natychmiast zgłaszać wszelkie niedogodności naszej obsłudze. Jestem przekonany, że w opisanej sytuacji natychmiast pojawiła się Pani Pokojowa by usunąć wspomniane zaniedbanie. Chciałbym również poinformować, że wczoraj w naszej restauracji miała premierę nowa, bardziej rozbudowana i kolorowa karta menu, w której napewno znajdzie Pan coś dla siebie. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie już w pełni przyjemny i udany. Z poważaniem, Jakub Skrzypczak Zastępca Dyrektora Hotelu

Stefan A. Couples - 5/21/2026 Confirmed reviews ALL

Dear Sir, We are very grateful for your comments regarding your stay at Mercure Jelenia Góra. Receiving your opinion is very valuable to us, especially when it concerns the work of our staff. We are glad that you also appreciated our location and the breakfasts served in the restaurant. Thank You once again and we hope that your next stay at our hotel will be also pleasant and successful. Kind regards, Jakub Skrzypczak Deputy General Manager

Web-users rating

Other web-users rate our hotel

366 reviews 8.4/10 Location
481 reviews 7.1/10 Room
550 reviews 9.4/10 Service
16 reviews 5.9/10 WiFi
413 reviews 9.5/10 Breakfast
216 reviews 7.1/10 Vibe
177 reviews 7.7/10 Cleanliness
123 reviews 8/10 Pool

51 reviews 9/10 Location
75 reviews 7.3/10 Room
105 reviews 9.6/10 Service
73 reviews 9.5/10 Breakfast
72 reviews 9.4/10 Food
40 reviews 6.9/10 Vibe
26 reviews 8/10 Cleanliness
21 reviews 8.2/10 Pool

34 reviews 8.4/10 Location
49 reviews 7.1/10 Room
75 reviews 9/10 Service
46 reviews 9.6/10 Breakfast
19 reviews 7.9/10 Cleanliness
13 reviews 8.2/10 Pool

16 reviews 8.6/10 Location
21 reviews 6.5/10 Room
32 reviews 9.5/10 Service
13 reviews 9.6/10 Breakfast
7 reviews 7.5/10 Cleanliness

9 reviews 8.6/10 Location
13 reviews 6.7/10 Room
16 reviews 9.5/10 Service
5 reviews 7.2/10 Cleanliness
5 reviews 6.6/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Jelenia Gora, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Jelenia Gora regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I bring my pet?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

Free: become a member

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate

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Legal information PDF

Mercure Jelenia Gora 3 stars

Hotel extras

Our accommodation(s)

Superior room with a double bed

Standard Room with 2 single beds

Standard Room with 1 double bed

Standard Room with 1 single bed

Superior room with 2 single beds

Superior Room with 1 single bed

Comfortable apartment with a balcony. Double bedroom and living room with a sofa.

Standard Room with 1 double bed

Hotel location

Hotel services

HOTEL RESTAURANT

BAR

Breakfast

Pool

2 fitness centers

Meetings & Events

Weddings

Our guest reviews

Web-users rating

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Are there any special offers or discounts available?

What is the cancellation policy?

Can I bring my pet?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

Our other establishments nearby

Mercure Jelenia Gora 3 stars

Description

Hotel extras

Our accommodation(s)

Superior room with a double bed

Standard Room with 2 single beds

Comfortable apartment with a balcony. Double bedroom and living room with a sofa.

Standard Room with 1 double bed

Hotel location

Access and transport

Hotel services

HOTEL RESTAURANT

BAR

Breakfast

Pool

2 fitness centers

Meetings & Events

Weddings

Our guest reviews

Web-users rating

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

Are there any special offers or discounts available?

What is the cancellation policy?

Can I bring my pet?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

Our other establishments nearby