Mercure Karpacz Skalny 3 stars

Fantasticky.

I did the web pre check-in. The key was ready, but otherwise I felt I had to go through all the other formalities. Strange practice i Poland to deman payment in advance, and then pay again for bar/restaurant/parking at check-out.

I love breakfast, the forest view from my room and the attention of the hotel staff where I can still enjoy Platinum status benefits which is not anymore common in other Leaccor hotels...

Swimming pool in very good condition, perfectly adapted for everyone. Very good breastfed on weekends, on Monday a bit worse.

All was perfect

Would be 10 but the breakfast is of little quality.

A bit outdated but clean and comfy room. New water and coffee set every day is a big plus. Very nice wellness area. Very nice and very helpful stuff. Fairly good restaurant with limited variety but nice service and reasonable prices. Breakfast average, a bit better on the days when there are more guest. Overall good value for money.

the room was nice,the food was good' the stuff was kind and helpful, the only problem when we came to the room there were a crib for baby in it

It is a very nice hotel, conveniently located close to the center of Karpacz. The staff are nice enough and the food is good. The only thing is that the hotel is is need of renovation. As Platinum Accor member I was upgraded to a suite, which I really appreciated but the decor dates back many years.

Super

Great atmosphere, amazing staff, lovely food.

This is a nice hotel, located in the heart of Karpacz. The room was nice and I was upgraded to a suite because of my platinum status. Breakfasts were also great with a lot of choices. Unfortunately, the staff on the day of my departure was very unhelpful. I requested late check out and was told with a sneer that this is not possible even though suites were available on that day. I really think that AccorClub members with platinum status should be given more consideration.

I booked a room for my friends, during booking process you asked me for my credit card and i got message that reservation was confirmed so i was sure the payment was done. Nowhere in the email was written that i will have to pay at the hotel in cash. My friend didn't know about that, so he arrived at the hotel but couldn't pay. I tried to call the hotel several times to explain and pay with my card but noone answers the phone in your miserable hostel. Thank you.

Being a platinum member i understand no availability of an upgrade or no bath only a shower, but in my booking was access to the pool and Jacuzzi yet there were no gowns nor slippers in the room. The room was quite undated and the tv picture was very poor. We only had one pillow per bed and had to ask the cleaning lady to please provide us with more. The beds had spring mattresses which were uncomfortable. The bathroom had pubic hairs on the floor which were not from us as we noticed them on arrival. One very important point i would like to make is that it was very snowy and icy outside and the first day we found it very dangerous to walk from the hotel even to the carpark without almost falling as the walkways were not kept clear and there was no grit nor salt sprinkled anywhere. In the car park our feet disappeared in the piles of snow trying to get into our car and it was quite a mission to get out of the parking lot. This is not what one would expect from an Accor Hotel.

We came again after a while, and we were as usual very satisfied with our stay. Nice rooms, great view, great breakfast and very good service. Fast and easy check in and also check out. We will come again!