Mercure Karpacz Skalny 3 stars

guarantee of good services, rich breakfast, helpful and pleasant front desk, location of the hotel

First of all I would like to thank Accor for our welcome amenity. The service was good with friendly staff keen to ensure we enjoy our stay. There is a fitness centre with a sauna and an indoor pool. HOWEVER most of the Polish guests were NOT maintaining any social distance at all, didn't cover their mouth and nose or didn't wear a mask! At the breakfast buffet the same! A disgrace for a hotel group that launched a unique cleanliness and prevention label called ALLSAFE. Not to mention the dogs without leaches walking in the lobby.

HI, I like the design of the lobby but the rooms look a bot old, in our room one drawer is damaged and also the cupboard covering the little fridge. The location is good and close to town. The COVID19 prevention was good, food in the restaurant not as such a great quality. Furthermore a lot of plastic was used in the restaurant for breakfast (covering buns or bread or the plates on the tables)- no go green approach. I was also shocked when I saw a jung couple with a kinderwagen in the swimming pool area where kids and adult are running bar feet- no one from the hotel spoke to that couple and made them aware even though there is a sign no kinderwagen allowed.

It was a great time for both us and our friends who were also travelling with their children. First of all, you do not need to be afraid that you will be asked to put on a face mask. We were only asked once, when taking the coffee during the breakfast. It was rather a kind remainder than an obligation. All attractions were available, including the pool (that was banned for people that were not staying in a hotel), massages (with safety precautions) and the room for kids. During breakfast, some food, like cheese, ham, cooked eggs, tomatoes and cucumber was put on big plates that were covered with the foil and placed directly on tables. The bread was also packed into plastic bags. During the dinner, it was not possible to put the food by ourselves, but it can be understood. The whole stay in the hotel was great and I can fully recommend staying there, even in the COVID-19 time. You will be surprised how good the service can be.

Hotel looks like million others. But people which are taking care for all guests are really professional aNd very polite. Special thanks goes to Chef (amazing and very tasty cuisine) waiters Natalia and Darek - the best people ever.