guarantee of good services, rich breakfast, helpful and pleasant front desk, location of the hotel

First of all I would like to thank Accor for our welcome amenity. The service was good with friendly staff keen to ensure we enjoy our stay. There is a fitness centre with a sauna and an indoor pool. HOWEVER most of the Polish guests were NOT maintaining any social distance at all, didn't cover their mouth and nose or didn't wear a mask! At the breakfast buffet the same! A disgrace for a hotel group that launched a unique cleanliness and prevention label called ALLSAFE. Not to mention the dogs without leaches walking in the lobby.

HI, I like the design of the lobby but the rooms look a bot old, in our room one drawer is damaged and also the cupboard covering the little fridge. The location is good and close to town. The COVID19 prevention was good, food in the restaurant not as such a great quality. Furthermore a lot of plastic was used in the restaurant for breakfast (covering buns or bread or the plates on the tables)- no go green approach. I was also shocked when I saw a jung couple with a kinderwagen in the swimming pool area where kids and adult are running bar feet- no one from the hotel spoke to that couple and made them aware even though there is a sign no kinderwagen allowed.

It was a great time for both us and our friends who were also travelling with their children. First of all, you do not need to be afraid that you will be asked to put on a face mask. We were only asked once, when taking the coffee during the breakfast. It was rather a kind remainder than an obligation. All attractions were available, including the pool (that was banned for people that were not staying in a hotel), massages (with safety precautions) and the room for kids. During breakfast, some food, like cheese, ham, cooked eggs, tomatoes and cucumber was put on big plates that were covered with the foil and placed directly on tables. The bread was also packed into plastic bags. During the dinner, it was not possible to put the food by ourselves, but it can be understood. The whole stay in the hotel was great and I can fully recommend staying there, even in the COVID-19 time. You will be surprised how good the service can be.

Hotel looks like million others. But people which are taking care for all guests are really professional aNd very polite. Special thanks goes to Chef (amazing and very tasty cuisine) waiters Natalia and Darek - the best people ever.

Hotel was clean, personal very friendly,spa high quality, food also very taste, i’m happy that 3* hotel can make my vacation perfect. Thank you!

This is a nice hotel, located in the heart of Karpacz. The room was nice and I was upgraded to a suite because of my platinum status. Breakfasts were also great with a lot of choices. Unfortunately, the staff on the day of my departure was very unhelpful. I requested late check out and was told with a sneer that this is not possible even though suites were available on that day. I really think that AccorClub members with platinum status should be given more consideration.

Check in staff could only speak Polish, no German or English. Made a mess with checking in, gave us 2 rooms when my reservation was for 3 ! Staff generally unfriendly, no smiles !Loud music and voices at night by the pool kept us awake until after midnight.Room was ok but nothing special. Housekeeping staff smiled !

Average hotel within 10 minutes walk to main shops/restaurants Karpacz road. Rooms are renovated and clean, but with old and small TV. Rooms on ground floors are without terrances. Big plus are really tasty breakfast with variety of meals.

We had spent recently 7 days at this hotel. We are frequent quests at Mercure Karpacz resort, and we did not struggling any issue. Hotel was well prepared for the children (playing room, pool, animations, cinema with snacks and drink free of charge). We can recommend it for visit with your families, but not for people which want to relax (pool and corridors full of children) all the time (during winter holidays period). Location quite convenient for skiers (small ski lift in front of the hotel). Cleanliness staff very polite but front desk quite stiff (looking for charging you for every single thing). I would suggest to be more courteous. PS At night you can hear talking from other rooms (I think via pipes or ventilation).

We are quite often at this hotel, and overall impression is good. Very nice location for skiing (if you are beginer), and spa facilities. Some of the areas of the hotel (e.g. bar) could be refreshed. The breakfast was ok, but in the past the diversity of food was better. The most of quests are with the small children.

We use Mercure hotels in Poland frequently and this one was very poor in comparison. We accept business groups perhaps have priority but not to the extent that we felt we were being shunted around at meal times. Breakfasts were a fiasco. One morning there were no large plates, milk or scrambled egg available well after breakfast start time. The staff were sitting at table in kitchen. Food standard could be much higher. Noisy at night time well into early hours. This is one hotel we will not visit again.