Mercure Karpacz Skalny 3 stars

Customer review rating (ALL Rating) 4.5/5 6,189 reviews

ALLSAFE approved hotel

Mercure Karpacz Skalny
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+ 19 Services

Hotel extras

  • Hotel located in a quiet area just 328 yards (300 meters) from the downtown area.

  • The playground and children's playroom provide the ideal conditions for families with children

  • Ideal conditions for tourists thanks to the nearby tourist trails and ski slopes

  • Wellness & Spa Center with swimming pool, hot tub and saunas, plus treatments and massages.

  • Barbecue area and green areas near the hotel make it an ideal place to spend your free time.

Hotel location

Mercure Karpacz Skalny

Obroncow Pokoju St. 5
58-540 karpacz
poland

Fax: (+48)75/7618721

Check-in from 15h00

Check out up to 12h00

  • Blue Bus:  Bachus

  • By plane

    STRACHOWICE At 130km / 80.79 miles - Shuttle paying

  • By train

    JELENIA GORA At 17km / 10.56 miles

GPS:50.772375, 15.7637

Our accommodation(s)

Choose from a Standard Room with a view of the gardens or the forest.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 112

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 70 people

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Our guest reviews for
Mercure Karpacz Skalny

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,189 reviews

TripAdvisor Rating 4.0/5

549 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice place

Customer review rating 4.0/5

Katarzyna Families - 26/11/2021 Confirmed reviews ALL

It was a very nice stay. Parking method could be better as O was not informed that the parking was not included. Later,I also had problems with parking ticket. In general, it is a nice hotel and staff are generally friendly.

Nice location, good bar, needs refreshment

Customer review rating 3.5/5

Vitaliy Families - 13/10/2021 Confirmed reviews ALL

+ Great location for hiking + Great selection of food and drinks in the bar + Nice personnel - Rooms and pool/sauna require some refurbishing - Plenty of choices for breakfast, but the taste was not great - Why charge for own parking? It seems like a hidden fee.

Mercure is well located, close to the center.

Customer review rating 4.0/5

Ola Families - 03/09/2021 Confirmed reviews ALL

I would recommend this hotel, we had no problems. Pleasant stay and sweet and helpful staff. We had breakfasts only, because dinners were quite expensive and not adequate to price. The desserts during the meals could be better. There were cold doughnuts to offer, I do not recommend that. Everything else was ok.

well located

Customer review rating 4.0/5

Anonymous Families - 01/08/2021 Confirmed reviews ALL

The food was not tasty especially the dinners. Extremely bed cod on July 30th.

A wonderful time in crazy times - and a great massage, too! Thank you, Natalia!

Customer review rating 5.0/5

Wojciech S. Families - 14/06/2021 Confirmed reviews ALL

It was the best decision to choose Mercure Karpacz Skalny to spend some time with children and friends for the third time in a row. Because of the national restrictions, the pool was opened on May 28, so a few days before we arrived at the hotel. There were no problems for those who have children and wanted to take them to the pool. The rooms were clean, the hotel staff was very friendly and helpful. Our friends organized a small birthday party for one of their sons and even when the breakfast time was between 7:00 and 11:00, we were allowed to stay longer and the staff just cleaned the rest of the tables, leaving our one untouched till the end of the party. I also had the possibility to order the massage (on the same day when I asked, a few hours later). The massage was performed by a very nice, young girl - Natalia. During the massage, an interesting conversation ensued, so this time was very well spent and I could know Natalia a little bit better. My first massage took place 2 years ago, during our first stay in Mercure Karpacz Skalny. It was also performed by Natalia, so it was very nice to be recognized in subsequent years (one year ago and this year as well). It almost feels like you have an old friend (not really that old), even without knowing the one's name. To sum up - great stay, marvellous food and many, many attractions for children - there was an animator who was preparing "balloon sculptures" for children, e.g. dogs, flowers, hearts and so on.

Stable high quality of accommodation in Karpacz

Customer review rating 4.5/5

Lukas Couples - 26/10/2020 Confirmed reviews ALL

guarantee of good services, rich breakfast, helpful and pleasant front desk, location of the hotel

NIce hotel, great location but guests with absolute no respect for Covid rules

Customer review rating 3.5/5

William Families - 28/09/2020 Confirmed reviews ALL

First of all I would like to thank Accor for our welcome amenity. The service was good with friendly staff keen to ensure we enjoy our stay. There is a fitness centre with a sauna and an indoor pool. HOWEVER most of the Polish guests were NOT maintaining any social distance at all, didn't cover their mouth and nose or didn't wear a mask! At the breakfast buffet the same! A disgrace for a hotel group that launched a unique cleanliness and prevention label called ALLSAFE. Not to mention the dogs without leaches walking in the lobby.

Its was OK

Customer review rating 3.5/5

P. Families - 23/09/2020 Confirmed reviews ALL

HI, I like the design of the lobby but the rooms look a bot old, in our room one drawer is damaged and also the cupboard covering the little fridge. The location is good and close to town. The COVID19 prevention was good, food in the restaurant not as such a great quality. Furthermore a lot of plastic was used in the restaurant for breakfast (covering buns or bread or the plates on the tables)- no go green approach. I was also shocked when I saw a jung couple with a kinderwagen in the swimming pool area where kids and adult are running bar feet- no one from the hotel spoke to that couple and made them aware even though there is a sign no kinderwagen allowed.

Wonderful stay in COVID-19 times

Customer review rating 5.0/5

Wojciech Families - 13/09/2020 Confirmed reviews ALL

It was a great time for both us and our friends who were also travelling with their children. First of all, you do not need to be afraid that you will be asked to put on a face mask. We were only asked once, when taking the coffee during the breakfast. It was rather a kind remainder than an obligation. All attractions were available, including the pool (that was banned for people that were not staying in a hotel), massages (with safety precautions) and the room for kids. During breakfast, some food, like cheese, ham, cooked eggs, tomatoes and cucumber was put on big plates that were covered with the foil and placed directly on tables. The bread was also packed into plastic bags. During the dinner, it was not possible to put the food by ourselves, but it can be understood. The whole stay in the hotel was great and I can fully recommend staying there, even in the COVID-19 time. You will be surprised how good the service can be.

People created magic atmosphere :-)

Customer review rating 5.0/5

Adam K. Families - 20/07/2020 Confirmed reviews ALL

Hotel looks like million others. But people which are taking care for all guests are really professional aNd very polite. Special thanks goes to Chef (amazing and very tasty cuisine) waiters Natalia and Darek - the best people ever.

Exelent

Customer review rating 5.0/5

Kęstutis Families - 17/03/2020 Confirmed reviews ALL

Hotel was clean, personal very friendly,spa high quality, food also very taste, i’m happy that 3* hotel can make my vacation perfect. Thank you!

My stay at Mercure Karpacz Kasprowy

TripAdvisor rating 3.0/5

miroslawp505 Business - 15/01/2019 TripAdvisor review

This is a nice hotel, located in the heart of Karpacz. The room was nice and I was upgraded to a suite because of my platinum status. Breakfasts were also great with a lot of choices. Unfortunately, the staff on the day of my departure was very unhelpful. I requested late check out and was told with a sneer that this is not possible even though suites were available on that day. I really think that AccorClub members with platinum status should be given more consideration.

Hotel from hell

TripAdvisor rating 2.0/5

Peter M Family - 12/09/2018 TripAdvisor review

Check in staff could only speak Polish, no German or English. Made a mess with checking in, gave us 2 rooms when my reservation was for 3 ! Staff generally unfriendly, no smiles !Loud music and voices at night by the pool kept us awake until after midnight.Room was ok but nothing special. Housekeeping staff smiled !

Average hotel with

TripAdvisor rating 3.0/5

mrowinho Couples - 07/09/2016 TripAdvisor review

Average hotel within 10 minutes walk to main shops/restaurants Karpacz road. Rooms are renovated and clean, but with old and small TV. Rooms on ground floors are without terrances. Big plus are really tasty breakfast with variety of meals.

Szanowny Panie Paulu Serdecznie dziękujemy za poświecenie czasu i podzielenie się uwagami na temat pobytu w naszym Hotelu..Mam również nadzieję,ze podczas następnego Pana pobytu w naszym hotelu będziemy mogli zaoferować pokój z wymienionym , na nowej generacji odbiornikiem TV.- sukcesywnie dokonujemy ich wymianyZapraszam ponownie do Karpacza.Z poważaniem Dyrektor Bogdan Ryba

Nice stay for winter holidays

TripAdvisor rating 4.0/5

LukacWro Family - 29/01/2015 TripAdvisor review

We had spent recently 7 days at this hotel. We are frequent quests at Mercure Karpacz resort, and we did not struggling any issue. Hotel was well prepared for the children (playing room, pool, animations, cinema with snacks and drink free of charge). We can recommend it for visit with your families, but not for people which want to relax (pool and corridors full of children) all the time (during winter holidays period). Location quite convenient for skiers (small ski lift in front of the hotel). Cleanliness staff very polite but front desk quite stiff (looking for charging you for every single thing). I would suggest to be more courteous. PS At night you can hear talking from other rooms (I think via pipes or ventilation).

Stay at Karpacz Resort

TripAdvisor rating 4.0/5

LukacWro Family - 07/11/2013 TripAdvisor review

We are quite often at this hotel, and overall impression is good. Very nice location for skiing (if you are beginer), and spa facilities. Some of the areas of the hotel (e.g. bar) could be refreshed. The breakfast was ok, but in the past the diversity of food was better. The most of quests are with the small children.

what a let down

TripAdvisor rating 2.0/5

Sightsee99276 Family - 17/09/2013 TripAdvisor review

We use Mercure hotels in Poland frequently and this one was very poor in comparison. We accept business groups perhaps have priority but not to the extent that we felt we were being shunted around at meal times. Breakfasts were a fiasco. One morning there were no large plates, milk or scrambled egg available well after breakfast start time. The staff were sitting at table in kitchen. Food standard could be much higher. Noisy at night time well into early hours. This is one hotel we will not visit again.

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