Mercure Kyiv Congress 4 stars

Customer review rating (ALL Rating) 4.3/5 78 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Just 9 minutes walk to Shuliavska undeground station, direct line to the City Center

  • Cosmopolite Restaurant with own Brewery on site

  • Heated outdoor swimming pool, operating summer time

  • 24/7 Fitness center

  • Pillow menu

Our accommodation(s)

Hotel location

Mercure Kyiv Congress

Vadima Hetmana Street, 6
3057 KYIV
Ukraine

GPS:50.45012, 30.443112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

COSMOPOLITE

Cosmopolite restaurant with its open view brewery can suggest a wide variety of culinary choices for all tastes accompanied by live music or football match.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  78 reviews

TripAdvisor Rating  4.5/5  518 reviews

Customer review rating 3.0/5

Oleksiu Business - Confirmed reviews ALL

I didnt got members discount

Dear Oleksiy P., Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for the situation, we are sure there were some technical problems and, possibly, a misunderstanding of the staff. In any case, this should not be. We will once again have a conversation with the staff so that situations like this never happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olha Sotnichenko Front-office manager

Second sray

Customer review rating 2.0/5

Ripley Couples - Confirmed reviews ALL

1sr room was way to small considering the rate it goes for, asked for a upgrade which we got but no where near as the room we had the 1st time we stayed there, waitress was rude. Wont be staying there again if can help it.

Dear Brad K., Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olha Sotnichenko Front office manager

Customer review rating 2.5/5

Alex Couples - Confirmed reviews ALL

Very bad service Not possible to reach reception by call Didn’t want to credit points for spending in restaurant Didn’t credit points for 1 night Only upgrade was given

Dear Oleksandr V., Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. We would like to extend our most sincere apologies for the inconvenience you had. We will work on the improvement of the service that we provide, so this bad experience will not repeat again in the future. We hope that despite your experience, you will give our hotel another chance to restore your faith in us. With kind regards, Olha Sotnichenko Front Office Manager

Poorly

Customer review rating 5.0/5

Dmytro Couples - Confirmed reviews ALL

I called the hotel three times asking for additional accrual of reward points for staying at the hotel, as the owner of the Platinum Accor loyalty program card, the hotel still has not done this.

Dear Dmytro! Thank you for your interest in Mercure Kyiv Congress Hotel and your feedback! We sincerely apologize for the long delay of accrual of award point. All accrued on 10/28/22, please check We hope that your next visit to the hotel will leave only positive impressions and an undoubted desire to return again. Always glad to see you! Best regards, Olha Sotnichenko Front Office Manager

Good stay

Customer review rating 4.0/5

Adel Solo - Confirmed reviews ALL

despite the circumstances in Kiev, all staff are friendly and Their spirits where high and welcoming.

Dear Adel B., We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olha Sotnichenko Front Office Manager

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Other web-users rate our hotel

  • 49 reviews 7.7/10 Location
  • 80 reviews 6.1/10 Room
  • 71 reviews 7.3/10 Service
  • 41 reviews 4.4/10 Comfort
  • 28 reviews 8.1/10 Cleanliness
  • 24 reviews 4.8/10 Breakfast
  • 16 reviews 10/10 Vibe

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