Mercure Kyiv Congress 4 stars

Customer review rating (ALL Rating) 4.5/5 829 reviews

ALLSAFE approved hotel

Information message

Mercure Kyiv Congress
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+ 23 Services

Hotel extras

  • Just 9 minutes walk to Shuliavska undeground station, direct line to the City Center

  • Cosmopolite Restaurant with own Brewery on site

  • Heated outdoor swimming pool, operating summer time

  • 24/7 Fitness center

  • Pillow menu

Hotel location

Mercure Kyiv Congress

Vadima Hetmana Street
6
3057 kyiv
ukraine

Fax: (+)

Check-in from 15h00

Check out up to 12h00

  • By plane

    BORYSPIL At 40km / 25 miles - Shuttle paying

  • By plane

    ZULYANY At 6km / 3 miles - Shuttle paying

  • By train

    CENTRAL At 9km / 5 miles

  • By train

    KYIV PASSENGER At 7km / 4 miles

GPS:50.45012, 30.443112

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

COSMOPOLITE

Cosmopolite restaurant with its open view brewery can suggest a wide variety of culinary choices for all tastes accompanied by live music or football match.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,200

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Mercure Kyiv Congress

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

829 reviews

TripAdvisor Rating 4.5/5

521 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Amazing hotel but staff could be kinder

Customer review rating 4.0/5

Felipe Solo - 11/11/2021 Confirmed reviews ALL

The best hotel in Kyiv, but staff could be kinder

No water, hotel knew in advance but didnt notify and fully charged us

Customer review rating 0.5/5

Michal Business - 27/10/2021 Confirmed reviews ALL

we arrived and realized that there are no water at the hotel at all, they knew about it in advance but still accepted reservations and took people in. After a noisy restless night we also discovered that they are renovating during night time and that was the reason we could sleep as well as couldn't shower. after one night in the evening we found a different hotel and left, not only they charged us fully for the water less and sleepless night, they were bad enough to charge us for late check out!!!

Dear Yariv L., Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nataliia Semko Front Office Manager

Excellent location extremely comfortable

Customer review rating 5.0/5

Michael W. Business - 20/10/2021 Confirmed reviews ALL

From arrival to departure superb ,staff very well trained in customer care ,everywhere spotless clean and beautiful ambiance

Great stay, comfortable and cozy hotel, well located

Customer review rating 5.0/5

Vaida Solo - 19/10/2021 Confirmed reviews ALL

I had a warm welcome at the reception and was pleasantly surprised with an upgrade during the check-in. The room was very comfortable, cozy and had all the extras (e.g. kettle, coffee making machine, water bottles, bathrobe, slippers, and etc.). In addition, there was a water dispenser available in the hallway of my floor, which I found to be a very thoughtful touch. Overall, I had a very pleasant stay at the hotel.

Great Stay

Customer review rating 5.0/5

Vikrant G. Business - 04/10/2021 Confirmed reviews ALL

We had an amazing stay at Mercure Kiev. Centrally located and great breakfast.

Dear Vikrant G., We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. We thank you so much for your wonderful comments! Words are not enough to express to you our gratitude for all these compliments regarding the service you experienced. Be assured that we have shared your feedback with all the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nataliia Semko Front Office Manager

Great staff service

Customer review rating 5.0/5

Anonymous Friends - 29/09/2021 Confirmed reviews ALL

Great staff service, good restaurant, extensive hotel facilities, clean rooms and good beds.

Very Nice Hotel

TripAdvisor rating 4.0/5

1972Joao Business - 20/09/2021 TripAdvisor review

Very nice Hotel, the service is very good to. cosy room, not so big but nice. The restaurant is very good to with good food options and very good service. Breakfast very complete with sevreal options. Location not the best

Dear Guest! It was a pleasure to have you as our guest at Mercure Kyiv Congress and we are very glad to learn that our products and services exceeded your expectations. We look forward to welcoming you back in a not so distant future. Best regards, Nataliia Semko Front Office Manager

very nice hotel

Customer review rating 5.0/5

Olena Solo - 17/09/2021 Confirmed reviews ALL

very good hotel, excellent location, when i return to Kiev, i book the mercure every time, and i recommend, very nice staff, hotel is beautiful, the rooms cofortable, nice, new and very very clean, great bed, near the hotel you have big supermarket, bars, restaurants, and not so far from the centre, exactly matches the photo and information on the website

Dear Olena Y.! We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nataliia Semko Front Office Manager

terrible service in reception

Customer review rating 3.0/5

Nataliia Couples - 07/09/2021 Confirmed reviews ALL

Our acquaintance with the hotel began with the reception, and this experience turned out to be terrible. When we entered the hotel, we greeted each other, to which the hotel manager just muttered something without even paying attention to us. And silence …we are standing in front of her with a suitcase, and she lowered her head and does not pay attention to us and 1-2 minutes until we asked ourselves whether it is possible to register. there was a rude answer that we did not give her documents for this ... but she did not ask for them in advance..she did not talk to us at all until we started questioning. it's just awful, we often stayed in Accor hotels , but this is the first time we had such an experience. this situation negatively affected the stay at the hotel. We had the room near the smoking cabin (although we not smoking, this could also be taken into account) and there was always an open window, respectively, it was very cold in the corridor. the bath is not perfectly clean, there was a black fungus

Dear Nataliia! Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures and we will repeat the training for the members of staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nataliia Semko Front Office Manager

Very good location and very good staff

Customer review rating 5.0/5

Hussein M. Families - 01/09/2021 Confirmed reviews ALL

Thanks for everything and all employees they were very helpful and kind and special thanks for Natale hotel manger

Dear Mohssain moquabel H.! We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Semko Front Office Manager

fine stay

Customer review rating 4.0/5

Etienne Solo - 26/08/2021 Confirmed reviews ALL

Most went well a) welcome drink : I had only choice of foreign red wine. I would have expected to drink a local Ukrainian wine b) checkout : in view of my rush , I did not "ask" for the bill when I dropped the key at reception. Staff was busy with other customer. As gold card and facility for auto-bill from hotel, I left. She run out afterwards telling me bill was not paid yet. So I had to go back in and pay, although auto-bill and possibility which I do also other accorgroup hotels to invoice me automatically. anyway a bit ennoying experience and luckely my uber did not arrive, if not I would have left "without paying" in view of auto bill by hotel. Same staff did however served me well the day before with copy and print services

Dear Etienne V.! We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. IIt was a pleasure to have you as our guest at Mercure Kyiv Congress and we are delighted that you enjoyed your visit while stay with us. On the other hand, we are sorry to hear that you were not completely satisfied with your experience. Feedback like yours is very important to us and please be assured that your comments have been passed on to the team to see any required improvement and action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nataliia Semko Front Office Manager

Location is too far from city center but a shopping mall , hyper market and restaurants with everything around

Customer review rating 4.0/5

Ali Solo - 19/08/2021 Confirmed reviews ALL

nice rooms , not big but good compared to most hotels in kiev, clean and quiet.

Dear Ali A.! We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nataliia Semko Front Office Manager

Always a good experience.

Customer review rating 4.5/5

Sabin Business - 16/08/2021 Confirmed reviews ALL

The experience was great. Everything was in place in the room with everything that I would need. I would recommend new Ironing stations on the hallways as the iron on 8th floor was in bad shape (old, leaking water, lost heating mid way through the process) and I did not manage to use it fully. But everything was good in all other aspects.

Dear Sabin S.! We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. We aspire to create wonderful experiences and beautiful memories for our guests, and we appreciate your valuable reviews on our overall services, and we are pleased to know that you enjoyed your stay at the hotel to the fullest. The whole team looks forward to your next visit. Sincerely, Nataliia Semko Front Office Manager

Best mid-scale hotel in town

TripAdvisor rating 5.0/5

soring89 Business - 29/07/2021 TripAdvisor review

Friendly and competent staff, very clean room, next to metro station, in the immediate vicinity of a shopping mall. Rooms are up to date, everything is always fresh and well maintained. I always return to the Mercure Kyiv Congress when I am in town.

Dear Valued Guest! We thank you so much for your wonderful comments! Words are not enough to express to you our gratitude for all these compliments regarding the service you experienced. Be assured that we have shared your feedback with all the team. We look forward to welcoming you back in a not so distant future. Best regards, Nataliia Semko Front Office Manager

Great Place

TripAdvisor rating 5.0/5

Austin C 21/07/2021 TripAdvisor review

Best hotel in Kyiv. Staff are always willing to help tourists find things they are looking for. Highly recommendable to both international and locals. Good restaurant downstairs. They keep the entire hotel building well cleaned and polished.

Dear Austin! Thank you for making time and providing us with your feedback. We aspire to create wonderful experiences and beautiful memories for our guests, and we appreciate your valuable reviews on our overall services, and we are pleased to know that you enjoyed your stay at Mercure Kyiv Congress hotel. The whole team looks forward to your next visit. Best regards, Nataliia Semko Front Office Manager

Happy to Return

TripAdvisor rating 5.0/5

soring89 Business - 24/10/2020 TripAdvisor review

It was my third time with Mercure Kyiv and I am still very happy with the choice I made. The reception was professional, polite and helpful in any question I had, the cleanliness in the room and in the whole hotel is impecable and meets all requirements of a business traveller. On metro public transport one needs no more than 20 minutes to downtown and all basic necessities (restaurant, drugstore) are in the mall in the immediate vicinity of the hotel. Mercure Congress is definitely my first choice middle-class hotel in Kiv.

Dear Guest! Thank you very much for your kind comment and generous marks! We are glad to know that Guests are satisfied with the our service. We are looking forward to your return! Best regards, Katerina Ishchuk Front Office Manager

Very good and comfortable stay

TripAdvisor rating 4.0/5

michalgrz79 Business - 30/07/2020 TripAdvisor review

A very nice hotel. Very good comfortable rooms with fine bathrooms. Very professional staff. The bar is open 24h 7 days a week which is a really great think :) The food in restaurants could probably be better

Dear Guest! We appreciate that you have found time and send a comments about your recent stay at Mercure Kyiv Congress Hotel! We are very happy to know that you enjoyed our service and your stay. We will be glad to greet you again soon at our hotel! Kind regards, Katerina Ishchuk, Front Office Manager

Business trip during birthday

TripAdvisor rating 5.0/5

kermox Business - 10/02/2020 TripAdvisor review

Everything was great. This time I traveled with 2 colleagues who also had a nice stay. We had free upgrade to privilege rooms. During our stay, it was my birthday and I was given 2 cakes as present. I really appreciated it. Thanks!

Dear Guest! We are grateful to you for such a great comment regarding your visit to Mercure Kyiv Congress. Our team truly glad to know you are completely satisfied with your stay in our cozy walls, and we hope to see you soon in the lists of our regular guests. Always glad to welcome you in Mercure Kyiv Congress hotel! Best regards, Katerina Ishchuk Front Office Manager

Excellent services and room

TripAdvisor rating 5.0/5

Karel B Friends getaway - 01/10/2019 TripAdvisor review

Services were on the high Mercure standards. Room was also nice and good equpiped. Food on the good level as well. Advantage is also location close to the shopping mall, where is possible to find other restaurants.

Dear Karel! Thank you for sharing with us such a lovely feedback regarding your recent stay at Mercure Kyiv Congress. It's great to see you enjoyed your stay with us. Hope that it won't be too long before we can welcome you back again! Best regards, Ishchuk Katerina, Front Office Manager

Great value for money

TripAdvisor rating 5.0/5

Invul10 Business - 27/04/2019 TripAdvisor review

I always love staying at this location. Best service i receive among all hotels I stay. I am travelling to Kiev every other month so this is my 3rd stay and each one was better than the next one. Restaurant has a nice beer of their own.

Dear Guest! Thank you very much for your kind words and high marks! We are very happy to know that you enjoyed your stay. I hope that you will return to stay with us again soon. Best regards, Katerina Ishchuk Front Office Manager

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