Mercure Kyiv Congress 4 stars

Customer review rating 4.5/5 675 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Kyiv Congress
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Just 9 minutes walk to Shuliavska undeground station, direct line to the City Center

  • Cosmopolite Restaurant with own Brewery on site

  • Heated outdoor swimming pool, operating summer time

  • 24/7 Fitness center

  • Pillow menu

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • MassagePaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Kyiv Congress

Vadima Hetmana Street
6
3057
kyiv
ukraine

Tel: +380442053520

Fax: (+)

Check-in from 14h00

Check out up to 12h00

  • By plane

    BORYSPIL At 40km / 25 miles - Shuttle paying

  • By plane

    ZULYANY At 6km / 3 miles - Shuttle paying

  • By train

    CENTRAL At 9km / 5 miles

  • By train

    KYIV PASSENGER At 7km / 4 miles

GPS :50.45012, 30.443112

Our accommodation(s)

Standard Room with 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with Twin Beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 Double Bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

COSMOPOLITE

Type of cuisine: International

Cosmopolite restaurant with its open view brewery can suggest a wide variety of culinary choices for all tastes accompanied by live music or football match.

Lunch

08:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

After a day of meetings or sightseeing nothing beats a glass of good wine or coffee with light meals menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,000

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Mercure Kyiv Congress

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

675 reviews

tripadvisor

TripAdvisor Rating 4.5/5

511 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Enjoyed everything

Customer review rating 4.5/5

Tetiana V. Couples - 05/01/2021 Confirmed reviews ALL

Thanks for a great stay. We enjoyed everything, especially service was amazing.

Again Best Experience

Customer review rating 4.5/5

Sorin G. Business - 14/12/2020 Confirmed reviews ALL

It is for the fifth time that I book the Mercure Kyiv Congress and I will definitely pick for the sixth time the same hotel. Perfect service, perfect cleaning, perfect distance to the metro, best atmosphere.

Very good and caring service

Customer review rating 4.5/5

Olga B. Families - 13/12/2020 Confirmed reviews ALL

Everyone in the hotel was willing to help, treated guests as a royal family, always smiling and worked very professional. First time in Kiev I have got so good service! Defiantly will come back and recommend my friends.

Happy to Return

TripAdvisor rating 4.5/5

soring89 Business - 24/10/2020 TripAdvisor review

It was my third time with Mercure Kyiv and I am still very happy with the choice I made. The reception was professional, polite and helpful in any question I had, the cleanliness in the room and in the whole hotel is impecable and meets all requirements of a business traveller. On metro public transport one needs no more than 20 minutes to downtown and all basic necessities (restaurant, drugstore) are in the mall in the immediate vicinity of the hotel. Mercure Congress is definitely my first choice middle-class hotel in Kiv.

Dear Guest! Thank you very much for your kind comment and generous marks! We are glad to know that Guests are satisfied with the our service. We are looking forward to your return! Best regards, Katerina Ishchuk Front Office Manager

No water at the hotel

Customer review rating 4.5/5

Chris F. Solo - 09/10/2020 Confirmed reviews ALL

When I checked in the hotel had no water, I had just flown from Los Angeles to Kyiv and I was given no warning that the hotel had no water, I was checked in by the front desk and given no warning or option to cancel, I was told after I checked in that it was too late to get my money back. The water was turned back on at the hotel the next day.

Dear Christopher F., Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologize for the inconveniences with the water. Problems with water was due to temporary disconnection of water supply in the city. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Katerina Ishchuk Front Office Manager

Definitely Best Mid-Scale Hotel in Town - Excellent stay

Customer review rating 4.5/5

Sorin G. Business - 04/10/2020 Confirmed reviews ALL

I was really impressed by this hotel. It is definitely the best midscale hotel in town, fulfilling high standards in all respects: perfect cleanliness, well maintained amenities, impecable rooms. Everything in the hotel is very clean and the atmosphere is very pleasant. I felt very well and was fully satisfied with my stay. The building is new, the staff very professional, friendly and helpful. The metro is within 5 minutes walking distance and one can find both shops and restaurants in the immediate vicinity of the hotel. I have lived in various other hotels in Kyiv, but after discovering this one, I can definitely say that I will come back here.

Dear Sorin G., We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Katerina Ishchuk Front Office Manager
Customer review rating 4.5/5

Aleksandra Couples - 03/09/2020 Confirmed reviews ALL

I did not get my welcome drink voucher during my stay as a Silver Member

Dear Oleksandra T., We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. Please accept my sincere apologies for the situation with your welcome drink. For any questions, you can contact reception anytime. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will be glad to see you again at our hotel. Kind regards, Katerina Ishchuk Front Office Manager

Convenient stay.

Customer review rating 4.5/5

Anonymous Couples - 25/08/2020 Confirmed reviews ALL

The stay was convenient and pleasant. There were several caveats: - The welcome drink was not offered. I asked and received. - The breakfast was delicious. However, the last day breakfast (Saturday) was offered in very basic version. When I asked about such serious change, I was offered a complete breakfast. That was weird. - I actually liked your idea of small art exhibitions at every floor. I truly enjoyed it. The choice of artist for fifth floor was tricky. Rodchenko is Russian artist. That's a strange choice and unclear message during the war. Anyway, it was still interesting. If Rodchenko had any linkages to Ukraine, they were not communicated by exhibition. The hotel is very nice and I liked staying there.

Dear Yuriy D., Thank you very much for your comments about our hotel! We are happy to know that you have enjoyed you stay. We hope to see you again at Mercure Kyiv Congress Hotel! Best regards, Katerina Ishchuk Front Office Manager

Very good and comfortable stay

TripAdvisor rating 4.5/5

michalgrz79 Business - 30/07/2020 TripAdvisor review

A very nice hotel. Very good comfortable rooms with fine bathrooms. Very professional staff. The bar is open 24h 7 days a week which is a really great think :) The food in restaurants could probably be better

Dear Guest! We appreciate that you have found time and send a comments about your recent stay at Mercure Kyiv Congress Hotel! We are very happy to know that you enjoyed our service and your stay. We will be glad to greet you again soon at our hotel! Kind regards, Katerina Ishchuk, Front Office Manager

Great location, helpful staff

Customer review rating 4.5/5

Kay W. Couples - 26/07/2020 Confirmed reviews ALL

Food was excellent, room lovey, great pool.

Dear Ronda W., We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Katerina Ishchuk Front Office Manager

Good stay

Customer review rating 4.5/5

Vladyslav M. Families - 19/07/2020 Confirmed reviews ALL

Very good stay, helpful staff, one inconvenience - no electronic receipt after my stay in the hotel on my email.

Dear Vladyslav M., We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Katerina Ishchuk Front Office Manager

I enjoyed my stay at Mercure hotel.

Customer review rating 4.5/5

Vangelis Business - 07/03/2020 Confirmed reviews ALL

Very pleased with the overall service experience. Everybody was accommodating.

the hotel nears a lot of services its needs

Customer review rating 4.5/5

B. S. Solo - 29/02/2020 Confirmed reviews ALL

i seen the staff very friendly . the room very clean. the hotel near a big mall . so may i come again next year

Nice stay - Unsatisfactory bfast staff

Customer review rating 4.5/5

Anonymous Business - 25/02/2020 Confirmed reviews ALL

The stay was satisfactory for most of the stay at the hotel. On the last day, when going to the breakfast area after the opening time (7AM), the doors were closed (7.16h) and staff could be seen inside in conversations among themselves. One of the guests knocked on the glass door repeatedly with no sign from the staff showing paying any attention to customers. In the end, I left the hotel without the paid breakfast for not missing my flight. There was not duty manager to be seen and the only person who reacted was the lady at reception who indicated she would open the breakfast area herself, when I mentioned about the closed bfast area when checking out at 7.30+AM. I am to say I have stayed in Accor and Mercure hotels all over the world and this is the first time I have encountered such attitude from management and staff.

Excellent!

Customer review rating 4.5/5

Phil Couples - 21/02/2020 Confirmed reviews ALL

Well located, friendly helpful staff, clean rooms, great bar. Would definitely stay again!

Great stall dariana

Customer review rating 4.5/5

Stephane Couples - 15/02/2020 Confirmed reviews ALL

All good as always

Excellent service, excellent room (deluxe) and good enough room service. Very convenient location.

Customer review rating 4.5/5

Alexander M. Friends - 14/02/2020 Confirmed reviews ALL

Almost every thing was excellent except that we both had skin reaction (like allergic but tavegil didn't help) on bedclothes.

Business trip during birthday

TripAdvisor rating 4.5/5

kermox Business - 10/02/2020 TripAdvisor review

Everything was great. This time I traveled with 2 colleagues who also had a nice stay. We had free upgrade to privilege rooms. During our stay, it was my birthday and I was given 2 cakes as present. I really appreciated it. Thanks!

Dear Guest! We are grateful to you for such a great comment regarding your visit to Mercure Kyiv Congress. Our team truly glad to know you are completely satisfied with your stay in our cozy walls, and we hope to see you soon in the lists of our regular guests. Always glad to welcome you in Mercure Kyiv Congress hotel! Best regards, Katerina Ishchuk Front Office Manager

Poor

Customer review rating 4.5/5

Magagnin F. Business - 02/02/2020 Confirmed reviews ALL

Cold atmosphere, cold staff

Just wonderful! Well situated! East access!

Customer review rating 4.5/5

L. Business - 29/01/2020 Confirmed reviews ALL

Was on a business trip in Kyiv for the weekend and I dont regret choosing this hotel. So beautiful from inside out. Wonderful and helpful staff. A very good restaurant with a live band. And the breakfast was exceptional. So many things to choose from. I will certainly be back! Oh and the rooms are so beautiful! With lots and space and and a bathroom with mirrors everywhere so clean!!! Thanks you Mecure Kyiv for this wonderful experience!!!

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