Mercure Kyiv Congress 4 stars

Name: Mercure Hotel Kyiv Mid-Range Congress - ALL
Address: Vadima Hetmana Street, 6, KYIV, 3057, Ukraine
Telephone: +380442053520
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 133 reviews

Vadima Hetmana Street, 6, 3057 KYIV, Ukraine

Description

Mercure Kyiv Congress

Hotel for travellers looking for local and authentic experiences

Mercure Kyiv Congress is a middle class hotel that is perfect for both family trips and business events. It is located in the building of the "Cosmopolite" shopping center with a cinema and shops. Within walking distance there are many attractions, as well as the business center of the city. The nearest metro station Shulyavskaya, from where you can reach other parts of Kyiv, is 900 meters from the hotel. Guests are invited to the "Cosmopolite" restaurant, which has its own brewery, and a 24-hour bar.

The hotel has 6 conference rooms for up to 1000 people. Rooms with vivid paintings, stylish interiors and all amenities will definitely appeal to vacationers. Guests have access to a fitness center, and during the summer, the hotel has an outdoor pool.

Hotel extras

Just 9 minutes walk to Shuliavska undeground station, direct line to the City Center
Cosmopolite Restaurant with own Brewery on site
Heated outdoor swimming pool, operating summer time
24/7 Fitness center
Pillow menu

ALLSAFE approved hotel

Our accommodation(s)

Room

Standard Room with 1 Double Bed

2 persons
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)

Room

Standard Room with Twin Beds

2 persons
20 m² / 215 sq ft

Bedding 2 x Single bed(s)

Room

Privilege Room with 1 Double Bed

2 persons
20 m² / 215 sq ft

Bedding 1 x King size bed(s)

Room

Deluxe Room with 1 King Size Bed

2 persons
27 m² / 290 sq ft

Bedding 1 x King size bed(s)

Hotel location

Mercure Kyiv Congress

Vadima Hetmana Street, 6
3057 KYIV
Ukraine

GPS:50.45012, 30.443112

+380 44 205 3520

442053520

Central Railway Station

Railway station

Access: 9 km / 5.59 mi 25 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Near the property

Car park

COSMOPOLITE

Cosmopolite restaurant with its open view brewery can suggest a wide variety of culinary choices for all tastes accompanied by live music or football match.

Our guest reviews

Oleksiu Business - 2/7/2023 Confirmed reviews ALL

I didnt got members discount

Dear Oleksiy P., Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for the situation, we are sure there were some technical problems and, possibly, a misunderstanding of the staff. In any case, this should not be. We will once again have a conversation with the staff so that situations like this never happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olha Sotnichenko Front-office manager

Second sray

Ripley Couples - 1/12/2023 Confirmed reviews ALL

1sr room was way to small considering the rate it goes for, asked for a upgrade which we got but no where near as the room we had the 1st time we stayed there, waitress was rude. Wont be staying there again if can help it.

Dear Brad K., Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olha Sotnichenko Front office manager

Alex Couples - 12/28/2022 Confirmed reviews ALL

Very bad service Not possible to reach reception by call Didn’t want to credit points for spending in restaurant Didn’t credit points for 1 night Only upgrade was given

Dear Oleksandr V., Thank you for taking the time to tell us about your experience at the Mercure Kyiv Congress. We would like to extend our most sincere apologies for the inconvenience you had. We will work on the improvement of the service that we provide, so this bad experience will not repeat again in the future. We hope that despite your experience, you will give our hotel another chance to restore your faith in us. With kind regards, Olha Sotnichenko Front Office Manager

Poorly

Dmytro Couples - 10/26/2022 Confirmed reviews ALL

I called the hotel three times asking for additional accrual of reward points for staying at the hotel, as the owner of the Platinum Accor loyalty program card, the hotel still has not done this.

Dear Dmytro! Thank you for your interest in Mercure Kyiv Congress Hotel and your feedback! We sincerely apologize for the long delay of accrual of award point. All accrued on 10/28/22, please check We hope that your next visit to the hotel will leave only positive impressions and an undoubted desire to return again. Always glad to see you! Best regards, Olha Sotnichenko Front Office Manager

Good stay

Adel Solo - 10/13/2022 Confirmed reviews ALL

despite the circumstances in Kiev, all staff are friendly and Their spirits where high and welcoming.

Dear Adel B., We very much appreciate your comments regarding your stay at the Mercure Kyiv Congress. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olha Sotnichenko Front Office Manager

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