ibis Kiev City Center Hotel 3 stars

TripAdvisor rating 4.0/5 1,461 reviews
ibis Kiev City Center
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+ 18 Services
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Hotel extras

  • Close proximity to the city center.

  • 4 fully equipped conference rooms.

  • Rich cooked buffet breakfast served from 6 30 am until 10 am.

  • Free WiFi throughout the hotel and business area.

  • Close proximity to the central train station.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • KIEV BORYSPILPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Kiev City Center

Taras Shevchenko boulevard 25
01032
kiev
ukraine

Tel: +380445912222

Fax: (+380)44/5912200

Contact email

Check-in from 12h00

Check out up to 12h00

  • KYIV METROPOLITEN :   RED LINE UNIVERSITY STN

  • By plane

    KIEV BORYSPIL At 37km / 22 miles - Shuttle paying

  • By train

    TSENTRALNIY VOKZAL At 1km / 0 miles

GPS :50.445344, 30.498471

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 17
  • Views: Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Family Room

  • Max. number of persons: 3
  • Area: From 25
  • Views: Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Premium room with 1 double bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Thematic cuisine

Photo non contractuelle / Strictly non binding

Open-minded cuisine and an unlimited choice of recipes for tailor-made menus. Our ibis Kitchen restaurant lets you create delicious dishes with our tasty pasta, grilled fish and meat cooked in a range of sauces.

Lunch

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 75

  • Maximum capacity: 80 people

Find out more

Our guest reviews for
ibis Kiev City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,970 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,461 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Reliable hotel in the city cenetr

TripAdvisor rating 4.0/5

Branko D Business - 09/12/2019 TripAdvisor review

I always chose this hotel as it is well connected with the office where I occasionally work. Just across the street is bus/trolley/"marshrutka" station with frequent buses. The hotel always fulfills my expectations.

Dear Branko, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager

Comfortable

Customer review rating 4.5/5

Lucy Friends - 04/12/2019 Confirmed reviews ALL

Helpful staff, clean rooms, warm,

Dear Lucy, Thank you very much for choosing ibis Kiev City Center hotel and for taking time to post your feedback following the recent stay at our hotel. As i can see, unfortunately, you are not 100% satisfied with your stay. Opinion of our guest is extremely important for us, as the comfort of our guests is the highest priority. As we strive to provide superior service for each of our guests, therefore we kindly ask you to provide as with more detailed information about all inconveniences emerged during your last stay. Thank you again for your feedback. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulia Sivashova - Front Office Manager h7…

Great hotel.

Customer review rating 4.5/5

Matt Solo - 03/12/2019 Confirmed reviews ALL

Great location, helpful staff and good atmosphere.

Dear Matthew, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager h7…

Perfect Hotel for Short Business trips

Customer review rating 4.5/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

A nice, clean and warm room at a decent price in centre. Breakfast was decent. Staff were very pleasant. WIFI is strong and reliable. Rooms are spacious and well designed. A few complaints: - Towels are extremely old and seem very worn out. At room prices, Hotel should invest in buying new towels - The only place you can get water is from the breakfast area by asking the staff. Hotel should have several places (ideally per floor) where there is free drinking water.

Dear Antonio, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, I will pass your comments to the corresponding departments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulia Sivashova - Front Office Manager h7…

good location, nice staff,

Customer review rating 4.5/5

K. S. Solo - 19/11/2019 Confirmed reviews ALL

As a very frequent traveller, I mostly stay in IBIS hotels. This one is for sure one of the better ones.

Dear S., We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager h7…

Mrs Amy P.

Customer review rating 4.5/5

Amy P. Business - 18/11/2019 Confirmed reviews ALL

Comfortable stay, however checking out resulted in additional card charges as several charges were made to the room bill instead of one, and I was directed to a private car company to the airport instead of the one I booked.

Dear Amy, Thank you very much for choosing ibis Kiev City Center hotel and for taking time to post your feedback following the recent stay at our hotel. As I can see, unfortunately, you are not 100% satisfied with your stay. Opinion of our Guests is extremely important for us, as the comfort of our guests is the highest priority. As we strive to provide superior service for each of our guests, therefore we kindly ask you to provide as with more detailed information about all inconveniences emerged during your check out and taxi service. Indeed, my colleague made two invoices for you, as you had a blockage on you credit card for the amount initially smaller than the final invoice and not to have any amounts blocked on your credit card, we finalized one pre authorization and made a payment for the restaurant services. As for the car service, I've checked with my colleagues, we have ordered our hotel taxi for you and our hotel car has picked you up. Unfortunately these charges cannot be closed to the hotel invoice, as we're using outsourced company for the transfer services. Thank you again for your feedback. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roman Grygoriev - Front Office Manager Assistant h7…

Professional receptionist who was really nice and welcoming

Customer review rating 4.5/5

Valentyn Business - 15/11/2019 Confirmed reviews ALL

Too short

Dear Valentyn, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies for the inconveniences with a lunch box, we will pass this information to our F&B department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager h7…

Comfortable hotel in good location

Customer review rating 4.5/5

Anonymous Families - 11/11/2019 Confirmed reviews ALL

We stayed at the Ibis for 3 nights in a twin room. Room was comfortable though would have liked to have drink- making facilities. Hotel was about 25 min walk from the main square. There were a few places around for breakfast snacks. We had breakfast at the hotel one morning when it was raining - opted for the light breakfast - slightly surprised that staff started clearing everything away once we were invited to take breakfast !

Dear Julia, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept our sincerest apologies for the misunderstanding with a late breakfast. The buffet line is working until 11 am on weekend, the late breakfast is served on a menu basis, probably some miscommunication has happened from our side. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulia Sivashova - Front Office Manager h7…

Good location and friendly staff

TripAdvisor rating 4.0/5

MaryamNorway Friends getaway - 08/11/2019 TripAdvisor review

We had a very enjoyable stay. The room was big and light, and the staff very helpful and attentive. The metro is very close, or you can enjoy a nice walk to the city center. The best was the breakfast buffet which we really enjoyed.

Dear Maryam, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev and for sharing your impressions following the recent stay with us. We appreciate so much your high rates and positive comments regarding our services, especially regarding friendly and helpful personnel, breakfast and location; it is very important for us and serves as an additional encouragement for all of our colleagues. Thank you again for your comments. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon! Sincerely, Roman Grygoriev - Front Office Manager Assistant

It was haw it shoud be.

Customer review rating 4.5/5

Lucia Friends - 06/11/2019 Confirmed reviews ALL

It was great

Dear Lucia, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager h7…

Great stay

TripAdvisor rating 4.0/5

Susie M Solo travel - 06/11/2019 TripAdvisor review

Easy to register online and nice welcome to the hotel. I liked that I was offered the option of a high or low floor and was given a room with a partial view of the park. Room was a decent size and bed was super comfy. There's a nice work desk and seat and plenty of storage space. There's bodywash but no shampoo or conditioner. Breakfast was nice and, despite being busy, always had tables free. I ate there every night and the food was great, as were the service and the cocktails. Prices were more expensive than the local restaurants but still a decent price - Chicken Kyiv, large and small beer, dessert and cocktail around £30. The staff were all extremely pleasant. There are 2 ATMs and I did manage to get a small amount out but did have difficulty the second time (I think the limit is 1000 UAH) but there's a bank just down the road. The area around the hotel has a touch of urban decay but I felt very safe even walking back solo from the opera. It's about 30 minutes walk to Independence Square. There's two ironing rooms, I didn't use them but thought the information might be useful. Really enjoyed my time here. The only thing missing was a kettle.

Dear Susie! Thank you so much for choosing our hotel as your preferable accommodation in Kiev and for you amazing review! Here, at ibis, we strive to provide superior service experience for each of our Guests and it makes me so happy to know that quality of our services and efforts of our staff made your stay smooth and comfortable. I will share your comments with all my team as such reviews make us amazingly proud! I sincerely hope that it won't be too long before we have an opportunity to welcome you back at ibis Kiev City Center. Warm regards, Yulia Sivashova - Front Office Manager h7143-rm@accor.com

The stay was ok, but it could’ve been better

Customer review rating 4.5/5

Natalia Solo - 02/11/2019 Confirmed reviews ALL

I had a short overnight stay. The room was clean, but the AC didn’t function properly and the shower rail was broken.

Dear Natalia, Thank you for taking the time to tell us about your experience at the ibis Kiev City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulia Sivashova - Front Office Manager h7…

A very enjoyable stay!

Customer review rating 4.5/5

Brad R. Business - 02/11/2019 Confirmed reviews ALL

The staff was friendly and welcoming. They offered helpful recommendations of things to do and places to eat while in town. I enjoyed my stay very much.

Dear Bradley R., We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roman Grygoriev - Front Office Manager Assistant h7…

Good value stay

Customer review rating 4.5/5

Padirac Couples - 01/11/2019 Confirmed reviews ALL

Good: great choice at breakfast, room on top floor, comfy bed, no noise. Not so good: We had to pay ‘city tax’ on arrival - wasn’t told about this - should be included. ‘Premium Room’ but still too small...no space to store anything, bathroom too cramped.

Dear Mark, Thank you for taking the time to tell us about your experience at the ibis Kiev City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Kindly be informed that city tax should be on site as the amount of city tax depend on the nationality of the guest and the amount of guest in the room. This information should be included into the confirmation you've received when making a reservation. I am sincerely sorry that this caused inconveniences upon check-in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulia Sivashova - Front Office Manager h7…

Problem free

TripAdvisor rating 4.0/5

Donna20142014 Family - 01/11/2019 TripAdvisor review

Check in and out was easy, premier room was as per the photograph, on high floor with city view, lifts modern and quick, restaurant very nice and used a few times, used room service once. Easy location for Ubers so no need to book in advance. All the staff speak English. Clean room, bathroom nice, sink is a dull matt. Bed large and comfortable. TV ok. Usual tea making facilities but didn't see coffee. Hairdryer. No USB so adapter for UK to Ukraine plug required. Usually took taxi to get anywhere or walked 10 mins to nearest metro, ie down street, under subway. Would recommend.

Dear Donna, Thank you for choosing ibis Kiev City Center hotel for your accommodation in Kiev and for sharing your impressions following the recent stay with us. We appreciate so much your high rates and positive comments regarding our services, especially regarding our location, cleanliness and friendly personnel; it is very important for us and serves as an additional encouragement for all of our colleagues. Thank you again for your comments. We would be more than happy to welcome you back at ibis Kiev City Center hotel soon. Sincerely, Artur Shvets-Bohdanov - Front Office Supervisor
Customer review rating 4.5/5

Jorn J. Business - 25/10/2019 Confirmed reviews ALL

It was really perfect and aver my expectations!

Dear Jorn, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager h7…

All good

Customer review rating 4.5/5

Leo J. P. Couples - 25/10/2019 Confirmed reviews ALL

All good. Clean an tidy. Great breakfast opportunity.

Dear Leo, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager h7…

Good hotel for a short stay

Customer review rating 4.5/5

Anonymous Business - 21/10/2019 Confirmed reviews ALL

Everything in good condition, nice employees.

Dear Marius, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager h7…

Being able to communicate in English was a huge relief

Customer review rating 4.5/5

Paula Business - 21/10/2019 Confirmed reviews ALL

Staff are very professional and helpful, even asking the bar staff about shopping areas, they were very knowledgeable

Dear Paula, We very much appreciate your comments regarding your stay at the ibis Kiev City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulia Sivashova - Front Office Manager h7…

Charged me twice. Cost me money. Awful customer service

Customer review rating 4.5/5

Rick M. Couples - 21/10/2019 Confirmed reviews ALL

Have been charged twice on my card for the stay. Payment has been refunded but has cost me money in foreign conversion fees. Called call centre they told me it would take 72 hours to rectify after sending an email. A week later and I still haven't heard from anyone. Poor customer service. Also no dairy free options for breakfast. Poor

Dear Rick, Thank you for taking the time to tell us about your experience at the ibis Kiev City Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Unfortunately, we didn't receive any claims from the customer care, and I have no possibility to check if there was any case opened due to the issue. Would you be so kind to advise to each email you have sent your claim? I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Kindly accept 1000 Le Club points added to your Le Club card as a token of our regret for the inconveniences caused. We are looking forward to welcoming you again at ibis Kiev City Center. Please do not hesitate to contact me during your next visit. Sincerely, Yulia Sivashova - Front Office Manager h7…
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