ibis Styles Nairobi Westlands 3 stars

Customer review rating (ALL Rating) 4.4/5 1,120 reviews

ibis Styles Nairobi Westlands - Image 1
ibis Styles Nairobi Westlands - Image 2
ibis Styles Nairobi Westlands - Image 3
ibis Styles Nairobi Westlands - Image 4

Description

Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • Our Heartist team of rockstars ready to welcome you in style

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

Our accommodation(s)

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road, Po Box 14746
00800 NAIROBI
Kenya

GPS:-1.265591, 36.798513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,120 reviews

Customer review rating 3.0/5

Carol A. Solo - Confirmed reviews ALL

The staff was great, but that pole in my room makes the room unusable. I had to go awkwardly around it repeatedly and it made the experience unacceptable.

Dear Carol A., Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Faith Misigoh, Front office manager.

Customer review rating 3.5/5

Jeannine E. M. &. K. B. Friends - Confirmed reviews ALL

Very small. No place to put suitcase, no closet, no room to even walk between beds. Bathroom very small, difficult to find a place for my items. Area was sketchy. I was afraid to leave the hotel

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found our rooms clean and comfortable. However, we sincerely regret that the room size, limited storage space, and bathroom facilities did not meet your expectations. We also apologise for the concerns you experienced regarding the surrounding area and understand how important it is for our guests to feel safe and comfortable during their stay. Your feedback is valuable to us, as it helps us identify areas where we can improve the guest experience. We appreciate you taking the time to share your concerns and hope to have the opportunity to welcome you again for a more enjoyable stay. Kind regards, Faith Misigoh, Front office manager.

Customer review rating 5.0/5

Atif H. Solo - Confirmed reviews ALL

The staff were all amazing from reception to room service and food area. Security was very good,the hotel has been refurbished in the food area and looks very modern and welcoming,I felt so comfortable and at home see you all soon

Dear Atif H., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faith Misigoh, Front office manager.

Customer review rating 4.5/5

Wangui G. Solo - Confirmed reviews ALL

I had a wonderful birthday staycation at Ibis Styles! The staff were warm and welcoming, the room beautiful and airy, breakfast at Utamu Restaurant was such a treat, as were the cocktails and bitings at The Roof. I’ll definitely be back!

Dear Wangui G., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faith Misigoh, Front office manager.

Customer review rating 1.5/5

Brenda M. E. Solo - Confirmed reviews ALL

The room was way too small. No decent sitting area beyond the bed. In my room the floors were filthy dirty, I have photos. Tge wait staff in the rooftop restaurant could not speak or understand English very well. Really bad experience.

Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We take your comments regarding the room size, cleanliness of the floors, and communication with our rooftop restaurant staff very seriously. Cleanliness and guest comfort are priorities for us, and we sincerely apologize for falling short in these areas. We will address your feedback with our housekeeping and restaurant teams to ensure that the necessary improvements are made. We regret that your stay was disappointing and appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Faith Misigoh, Front office manager.

Other web-users rate our hotel

  • 424 reviews 9.6/10 Location
  • 995 reviews 7.3/10 Room
  • 2,633 reviews 9.7/10 Service
  • 22 reviews 9.2/10 WiFi
  • 974 reviews 9.5/10 Food
  • 432 reviews 9.6/10 Vibe
  • 420 reviews 9.3/10 Breakfast
  • 412 reviews 9.4/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Nairobi Hotels