The Retreat Palm Dubai - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 870 reviews

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Description

Hotel extras

  • In close proximity to Nakheel Mall, Aquaventure waterpark and The Pointe

  • All-Inclusive Wellness Retreats

  • 360 degree wellness programmes and packages

  • Healthy food and beverage options including vegan and paleo-friendly dishes

  • Daily wellness and fitness activities

Our accommodation(s)

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Hotel location

The Retreat Palm Dubai - MGallery Collection

East Crescent, The Palm Jumeirah, Dubai, UAE, PO Box 118237
Dubai
United Arab Emirates

GPS:25.139515, 55.142383

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  870 reviews

Customer review rating 5.0/5

Peter Couples - Confirmed reviews ALL

One of the best hotel I stayed in Dubai me and my girlfriend we love it

Dear Valued Guest, Thank you so much for your perfect rating and for describing us as one of the best hotels you have stayed at in Dubai. We are absolutely thrilled to know that you and your girlfriend had such a wonderful and memorable stay with us. It is incredibly rewarding to see perfect scores across all categories, from our breakfast selection and room service to our pool and Executive Lounge. We are also pleased that our commitment to sustainability and plastic-free initiatives resonated so strongly with you. At The Retreat Palm Dubai MGallery by Sofitel, we strive to blend luxury with mindful living and your feedback confirms we are on the right track. Knowing that you would highly recommend us to your friends and family is the greatest compliment our heartists could receive. We look forward to welcoming you both back to the Palm Jumeirah for another "amazing" experience in the near future. Sincerely, Samir Arora General Manager

Customer review rating 5.0/5

Mohamed E. Friends - Confirmed reviews ALL

Everything was very good from the arrival from the car, check in, Bf was very nice and they were very helpful, till the check out - Oumaima she was very welcoming and friendly 👌👌 Just one question if someone can look into it, I booked 2 rooms for 2 nights each so I should receive 4 nights in my accor membership however I received only 2 nights, maybe all the charges were moved to one room ? Please have a look

Customer review rating 3.5/5

Melisha G. Families - Confirmed reviews ALL

I enjoyed our stay. Room- comfortable and clean Food- Good and fresh on Friday evening and Saturday morning. By Sunday evening dinner and Monday morning breakfast, food was leftovers and did not taste as good as Friday. Monday breakfast was the worst. Stale bread. Off-tasting detox and watermelon juice. Smaller spread. No kids buffet station. Please improve on kids food. Filling the kids table with sweets for breakfast and dinner goes against your Wellness theme? Friday night was pizza and fries. No protein. At least nuggets should have been provided.

Dear Melisha G., Thank you for your feedback. We’re pleased you enjoyed the comfort and cleanliness of your room and the food quality earlier in your stay. We regret that the dining experience was not consistent throughout, particularly at breakfast, and your comments have been shared with our culinary team. We also appreciate your feedback regarding the children’s menu and will review how it better aligns with our wellness philosophy. Thank you again for sharing your thoughts, and we hope to welcome you back for an improved experience. Many Thanks, JASON HOLLINGWORTH | EXECUTIVE ASSISTANT MANAGER The Retreat Palm Dubai, MGallery Collection

Customer review rating 4.5/5

Hsu P. S. Families - Confirmed reviews ALL

It was very nice. We went to celebrate our birthdays. Thank you so much, we enjoyed it. Naveed from reception went above & beyond. He was really professional.

Dear Valued Guest, Happy Birthday to you! We are truly honored that you chose to celebrate such a special occasion with us at The Retreat Palm Dubai MGallery by Sofitel. It brings us great joy to hear that you had a very nice stay and enjoyed the experience. We are especially proud to highlight Naveed from our reception team; we will certainly share your kind words with him. He will be thrilled to know that his professionalism and efforts to go "above and beyond" helped make your birthday celebrations even more memorable. As a Classic member of the ALL - Accor Live Limitless programme, your loyalty means a lot to us. We appreciate your feedback regarding the booking and check-in process, as we are always looking for ways to further polish our guest experience to reach that perfect 100% satisfaction. Thank you for your high recommendation and we look forward to welcoming you back for many more celebrations in the future. Yours sincerely, Samir Arora General Manager

Customer review rating 5.0/5

Gdah Z. Couples - Confirmed reviews ALL

The stay experience was very good ,the rooms are clean,I was very impressed with the honeymoon arrangements really beautiful how you are very classy

Dear Valued Guest, Thank you for choosing The Retreat Palm Dubai MGallery by Sofitel for such a special occasion as your honeymoon. We are delighted that you enjoyed the "classy" arrangements our heartists prepared for you and that our housekeeping standards met your expectations. We sincerely appreciate your honest feedback regarding your booking experience and our breakfast selection. Please accept our apologies for the initial difficulties you faced with our operator; we take your comments seriously and will ensure further training is provided to improve our complaint handling. On a brighter note, we are thrilled that Ghizlane from our reservations was able to step in and resolve everything to your satisfaction. We will certainly pass along your praise to her and the housekeeping team. Your comments regarding the breakfast buffet have also been noted. We strive to provide a premium experience regardless of hotel occupancy, and your feedback about the variety and quality will be shared with our culinary team for immediate review. Thank you for highlighting our complimentary honeymoon setups and our commitment to sustainability. We hope to have the pleasure of welcoming you back for an even more seamless experience in the future. Sincerely, Samir Arora General Manager

Other web-users rate our hotel

  • 686 reviews 8.2/10 Location
  • 1,406 reviews 8.5/10 Room
  • 2,502 reviews 8.9/10 Service
  • 14 reviews 6.2/10 WiFi
  • 1,035 reviews 7.8/10 Food
  • 681 reviews 8.3/10 Cleanliness
  • 569 reviews 7.5/10 Amenities
  • 557 reviews 8.9/10 Beach

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