Mercure Jakarta Batavia 4 stars

Customer review rating (ALL Rating) 4.5/5 426 reviews

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Jalan Kali Besar Barat No 44 46, Roa Malaka, Tambora Kota Jakarta Barat, 11230 JAKARTA, Indonesia

Description

Hotel extras

  • Nearby Ancol, JI Expo & Jakarta International Stadium (JIS) only 10-15 minutes driving.

  • 5 minutes walking distance explore Old Town of Jakarta. 30 minutes driving to Soekarno Hatta

  • 3 minutes walk to Transjakarta Bus Station connecting Jakarta area, offers an easy access.

  • 3 minutes walk to Chinese & Local Restaurant. Wide selection of local food and street foods.

  • 15 minutes driving to Jakarta International Stadium (JIS) , Ancol, JI Expo for concertgoers

Our accommodation(s)

Hotel location

Mercure Jakarta Batavia

Jalan Kali Besar Barat No 44 46, Roa Malaka, Tambora Kota Jakarta Barat
11230 JAKARTA
Indonesia

GPS:-6.132382, 106.810051

Telephone
Fax +62 21 6915977

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MALAKA

Malaka Restaurant at Mercure Jakarta Batavia offers all-day dining with International, Asian, and Nusantara cuisine. Perfect for daily dining, weddings, and special events in Jakarta, with a wide selection of flavorful dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  426 reviews

Customer review rating 5.0/5

Kiki M. R. Business - Confirmed reviews ALL

The staff was super nice and good hospitality

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 5.0/5

Dewi A. M. Couples - Confirmed reviews ALL

Thanks to all the staff, very wonderful warm welcoming from Mrs. Yani, and great service from front office, Ms.Tania. Surely will be back when I could💕

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Mrs. Yani & Ms. Tiana. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 4.0/5

Keoni M. Families - Confirmed reviews ALL

We stayed in Mercure Batavia hotel for 1 night on the 9th of May. The check-in process is rather smooth and uneventful. We stayed in room 753 and noticed a rather strong smell of paint or thinner when we first entered the room. The smell lasted for a while until the AC was working optimally to circulate the air. I'm not certain if the room was recently renovated, but there appear to be drips of paint on the wood paneling just above the bed. The exhaust fan in the bathroom was not working. Whenever we had a hot shower, the steam/vapor would fill the bathroom. Breakfast selection was overall, adequate. We love it that the hotel and Accor Group is going on an environmentally conscious direction by removing plastics where ever they could. The provided water jug and dispenser is a step in the right direction in terms of minimising carbon footprint and rubbish. However, certain basic hygiene items such as sanitary bag should be provided without guests having to ask for it.

Dear Valued Guest, Thank you for taking the time to share such a detailed review regarding your recent stay at Mercure Jakarta Batavia. We truly appreciate your constructive feedback and are pleased to know that your check-in experience was smooth and that you appreciated our environmental sustainability initiatives. At the same time, please accept our sincere apologies for the inconveniences you experienced in Room 753. We regret the unpleasant paint or thinner smell upon entering the room, as well as the visible paint drips on the wood paneling. This is certainly not the standard of room presentation we aim to provide, and your comments have been shared with our Engineering and Housekeeping teams for immediate inspection and corrective action. We also apologize for the bathroom exhaust fan not functioning properly, which caused discomfort after using hot water. This issue has likewise been escalated to our Engineering team to ensure proper maintenance and prevent recurrence. We appreciate your balanced feedback regarding the breakfast selection and are glad to know it was overall adequate for your stay. Most importantly, thank you for recognizing and supporting our sustainability efforts in reducing plastic usage through the water jug and dispenser system. Your positive encouragement means a lot to us. At the same time, we fully understand your point regarding essential hygiene items such as sanitary bags, and we agree that these should remain easily accessible for guest convenience. Your suggestion has been noted for further review internally. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and seamless experience in the future. Warm regards, Andri Mengko Front Office Manager

Customer review rating 5.0/5

Henry S. S. Families - Confirmed reviews ALL

Satisfied staycation, strategic hotel location, walking distance to Kota Tua, historical sightseeing...Thank you to Ms. Erni who has made our check in process going smooth and giving us warm welcoming...

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Ms. Erna. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 2.0/5

Keiji K. Friends - Confirmed reviews ALL

The refrigerator isn't cooling. The water is not in a plastic bottle. The room is clean.

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you found the room clean and comfortable during your stay. At the same time, please accept our sincere apologies regarding the refrigerator not cooling properly. We understand how inconvenient this can be, especially in Jakarta’s warm weather. Your comment has been shared with our Engineering team for further inspection and improvement. Regarding the water setup, kindly allow us to clarify that as part of our sustainability initiative and Accor’s commitment to reducing single-use plastic waste, we provide refillable water jugs in the room along with water dispensers on each floor instead of plastic bottled water. Thank you once again for your valuable feedback. We truly appreciate your support and hope to welcome you back again for an even better experience in the future. Warm regards, Andri Mengko Front Office Manager

Other web-users rate our hotel

  • 498 reviews 8.5/10 Location
  • 1,115 reviews 8.7/10 Room
  • 1,236 reviews 9.1/10 Service
  • 26 reviews 9/10 WiFi
  • 705 reviews 8.7/10 Food
  • 551 reviews 8.5/10 Cleanliness
  • 541 reviews 8.5/10 Breakfast
  • 415 reviews 8.6/10 Comfort

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