Fairmont Peace Hotel 5 stars

Customer review rating (ALL Rating) 4.8/5 203 reviews

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Description

Hotel extras

  • Landmark art deco monument in Shanghai's protected historical district

  • Breathtaking views over Huangpu River, world-famous Pudong skyline and renowned Bund promenade

  • In-hotel selection of first-class restaurants and a legendary bar

  • 1,800 square meters of event space with helpful service from the trusted specialist team

Our accommodation(s)

Hotel location

Fairmont Peace Hotel

20 Nanjing Road East
200002 SHANGHAI
China

GPS:31.23911419, 121.48945458

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  203 reviews

TripAdvisor Rating  5.0/5  21,032 reviews

Great atmosphere and service

TripAdvisor rating 5.0/5

Alvin Z Families - TripAdvisor review

Incredible service and atmosphere at this establishment. We particularly enjoyed dining in Fairmont Gold lounge. It was a top notch experience with great food. Lance took care of us superbly well and was super accommodating as well as attentive.

Rich History and Exceptional Hospitality

Customer review rating 5.0/5

Jack Couples - Confirmed reviews ALL

We recently stayed at the Fairmont Peace Hotel for two nights and were thoroughly impressed by its rich history and exceptional hospitality. From the moment we arrived, we experienced top-notch service from the friendly and attentive staff. Despite arriving at midnight due to an airline delay, the doorman greeted us warmly by name and assisted with our luggage. The check-in process was remarkably efficient, taking less than five minutes before we had our keys in hand. I want to extend a special thank you to Penny Gong, the reservation officer, for her outstanding assistance. I had mistakenly booked our stay for a day later than intended. When I contacted the hotel to inform them of our delayed arrival, Penny quickly identified the error. She liaised with Accor to adjust our booking, resolving the issue seamlessly. Her efforts even resulted in a complimentary upgrade to a spacious suite, greatly enhancing our stay. The Fairmont Peace Hotel is not just a place to stay but an experience to cherish. We highly recommend it to anyone visiting Shanghai.

Dear Jian H., We very much appreciate your comments regarding your stay at the Fairmont Peace Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rich History and Exceptional Hospitality

TripAdvisor rating 5.0/5

Qantas-au TripAdvisor review

We recently stayed at the Fairmont Peace Hotel for two nights and were thoroughly impressed by its rich history and exceptional hospitality. From the moment we arrived, we experienced top-notch service from the friendly and attentive staff. Despite arriving at midnight due to an airline delay, the doorman greeted us warmly by name and assisted with our luggage. The check-in process was remarkably efficient, taking less than five minutes before we had our keys in hand. I want to extend a special thank you to Penny Gong, the reservation officer, for her outstanding assistance. I had mistakenly booked our stay for a day later than intended. When I contacted the hotel to inform them of our delayed arrival, Penny quickly identified the error. She liaised with Accor to adjust our booking, resolving the issue seamlessly. Her efforts even resulted in a complimentary upgrade to a spacious suite, greatly enhancing our stay. The Fairmont Peace Hotel is not just a place to stay but an experience to cherish. We highly recommend it to anyone visiting Shanghai.

Dear Valued Guest, On behalf of our entire team we sincerely thank you for your staying with us. Thank you also for taking the time to share your wonderful comments and we certainly look forward to welcoming you back in the near future.

Best service crew!

TripAdvisor rating 5.0/5

wanru w Families - TripAdvisor review

We had such a wonderful stay at the Fairmont peace hotel. Some names to shout out, Lance, Jun, Rock, Alan, Melody, Alexander, Cara & Gordon, these are a team of fantastic people who hosted us during our stay. They took note of details, served us with their best service and took care of our needs. Fantastic service and we will be back to meet you guys again!

Dear Valued Guest, On behalf of our entire team we sincerely thank you for your staying with us. Thank you also for taking the time to share your wonderful comments and we certainly look forward to welcoming you back in the near future.

Nice stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

I have a nice stay at Peace hotel. The staff were friendly and sent cake to our room since it is our anniversary. Only one thing I’m not comfortable with is they only use my husband’s last name on the hotel welcome card. I used my FULL name to make the reservation. It's extremely weird they just assumed I took my husband’s last name.

Dear Xiao Z., Thank you for your valuable feedback after your stay with us. Your kind words about our lovely team means a lot to us and your feedback will be shared. Your comment on the welcome card is well received, and we apologize for the inconvenience caused. It was a pleasure to have you with us, and we look forward to welcoming you back. Sincerely,

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Other web-users rate our hotel

  • 2,330 reviews 9.3/10 Location
  • 2,612 reviews 8.5/10 Room
  • 4,581 reviews 9.1/10 Service
  • 6 reviews 6.2/10 WiFi
  • 2,355 reviews 8.7/10 Vibe
  • 1,203 reviews 8.7/10 Breakfast
  • 761 reviews 8.8/10 Cleanliness
  • 473 reviews 6.6/10 Value

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