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CONVENIENT LOCATION ON THE BUND Boast Shanghai's most enviable address, Fairmont Peace Hotel is conveniently located directly on the world-famous Bund. Stroll the waterfront area and enjoy a dazzling view of the city skyline.
Check-in from 14h00
Check out up to 12h00
Paying
20 Nanjing Road East
200002 shanghai
china
Check-in from 14h00
Check out up to 12h00
The Shanghai Luxury hotel offers 270 distinctive guestrooms, including 39 luxurious suites, which blends art-deco-inspired furnishings with modern amenities.The famous Nine Nations Suites remain a feature of the new hotel. A Presidential Suite will occupy the 10th floor penthouse where the hotels flamboyant creator plus former owner - Victor Sassoon - once lived.
Number of meeting rooms: 13
Maximum size: 695 m²
Maximum capacity: 700 people
Maximum banquet capacity: 300 people
Shiny outside of Hotel, inside just wanna be premium Hotel in terms of service and customer orientation
Robert Couples - 26/11/2020 Confirmed reviews ALL
I wrote an complaint letter to Fairmont/Accor (website contact template) and so far no feedback. This is the letter: For my first time I stayed 2 nights in the Fairmont Peace Hotel in Shanghai. Regarding the definition it’s a 5star luxury Hotel. It was a incredible unforgettable stay but in a negative way. To make a it short and clear what made me feel very uncomfortable: - in the 2 nights I stayed with my partner in this hotel, I was asked by so-called Concierge or personnel waiting at the door, three times what I’m doing here and if I stay in this hotel. Same happened separately to my partner. That is not a nice feeling. - In 9th floor there is a restaurant where we reserved a table. First strange experience was that the waiter asked us if he should bring us a bottle of Champagner as a starter. Hello? A bottle of Champagne as a starter?? That was ridiculous! Whether the waiter took us not serious or he thought that maybe this German guy (I’m from Germany and working as an Expat) can’t afford a bottle of Champagne. The second strange and impolite experience was that we forced to leave because we don’t have dinner and only wanted to have 2 glasses of wine. You can imagine that the romantic mood was over and may happiness-factor was below zero. Not to mention the looks from the people and guest from the other tables. I was really, really hurt and angry. The waitress said sorry but the evening was ruined. After that I complained at the reception and the employees mentioned that the management will call me later in the hotel room. But: no call from the management. To be honest: not a big surprise. Well, even the management treats not everybody equally. What are the lessons learned for me? Fairmont Hotel was a one and once experience. Never again. In Shanghai you have a bunch of world famous luxury hotels who deserve the name and reputation. Maybe you take customers feedback seriously to improve your hospitality and service: Don’t invest only in shiny expensive locations and materials, please invest also in training and education in your employees and staff because they are your ambassadors of your Hotel. Show the respect to the customers who pay a lot of money to have a unforgettable stay in your Hotel – but in a positive way. P.S. Also teach your employees and staff that they should also treat customers without Gucci, Prada and LV-outfit with respect. Customer is Customer. Robert D.
Zubair I. Families - 26/11/2020 Confirmed reviews ALL
Excellent service
Immersed in old Shanghai elegance
K T. Couples - 24/10/2020 Confirmed reviews ALL
From entry through the revolving doors to our return through them we were impressed with the attention to detail in the building and decoration and the same attention to detail and helpfulness of the wonderful staff. A true pleasure to stay in the Peace Hotel and that is without mention of its incredible location in Shanghai.
Wonderful experience
Glyn F. Couples - 11/08/2020 Confirmed reviews ALL
both myself and my wife enjoyed our stay and found the hotel to be very welcoming We have been lucky enough to stay at some of the top hotels around the world and would pleace the hotel amongst them We hope to return in the not to distance future The hotel tour is a most and very enjoyable
Welcoming
Ingrid K. M. Couples - 28/07/2020 Confirmed reviews ALL
Overall the experience was excellent. A nice welcome on arrival, great service, excellent afternoon tea in the lounge, and a great happy hour. The breakfast was good too. The one exception was the gym. It opens at 8:30 which is too late although they did arrange to open it earlier for us which we appreciated. However, the gym was too hot. It was 25 but it should be 20 or 21 at most. The steam room in the women’s change room was not working well so that was disappointing for such a good hotel. I would expect not to encounter these issues at a 5 star hotel.
Our most recent 20 reviews