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Fairmont Peace Hotel 5 stars

Customer review rating 4.7/5 1,708 reviews

ALLSAFE approved hotel

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Fairmont Peace Hotel
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+ 22 Services

Hotel extras

  • Labeled ALLSAFE

  • Landmark art deco monument in Shanghai's protected historical district

  • Breathtaking views over Huangpu River, world-famous Pudong skyline and renowned Bund promenade

  • In-hotel selection of first-class restaurants and a legendary bar

  • 1,800 square meters of event space with helpful service from the trusted specialist team

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thermal Spa Paying
  • Fitness centre
  • Well-being
Catering
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Fairmont Peace Hotel

20 Nanjing Road East
200002 shanghai
china

Tel: +862161386888

Fax: (+86)2163291888

Check-in from 15h00

Check out up to 12h00

  • EAST ZHONGSHAN RD NANJING RD :  33,37,55,65,305 East Zhongshan Rd Nanjing Rd

  • EAST NANJING RD :  2, 10 East Nanjing Rd

  • By plane

    SHANGHAI HONGQIAO INTL AIRPORT At 16km / 9.94 miles

  • By plane

    SHANGHAI PUDONG INTL AIRPORT  At 45km / 27.96 miles

GPS :31.23911419, 121.48945458

Our accommodation(s)

Fairmont Peace Hotel offers 270 extraordinary guest rooms, including 39 luxury suites. From marble baths to high ceilings, these unique accommodations blend art deco with the comfort of modern amenities. Be enchanted by a room from this exceptional range. A Presidential Suite will occupy the 10th floor penthouse where the hotels flamboyant creator plus former owner - Victor Sassoon - once lived.

Our restaurants and bars

VICTORS CAFE

Type of cuisine: Cafe

Victor's is an art deco deli offers a French Café menu and showcasing the finest hand-crafted pastries and delicacies in Shanghai.

JASMINE LOUNGE

Jasmine Lounge offers offering the finest tea experiences and elegant evening cocktails. Famed for its traditional high tea indulgence, enjoy the daily Classic High Tea with a feast of afternoon tea savories and desserts served to your table.

DRAGON PHOENIX

Type of cuisine: Chinese

Dragon Phoenix has reclaimed its status as the premier Chinese restaurant in Shanghai offering quintessential Shanghainese and Cantonese cuisine. Guest will be transported back to a time of opulence when personalized butlers anticipated every need.

CATHAY ROOM

Type of cuisine: International

The Cathay Room offers a sociable and luxurious dining experience with elegantly presented, modern European, home-style cuisine. The private balcony will astound our guests with its panoramic views of the Bund and the world-famous Pudong skyline.

JAZZ BAR

Jazz Bar at Fairmont Peace Hotel is the only address in China for legendary jazz, carrying guests instantly back to the private clubs of the 20's and 30's with its comfortable and authentic décor.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 695 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Fairmont Peace Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

1,708 reviews

Good location and well services

Customer review rating 4.0/5

Lailai L. Business - 06/08/2021 Confirmed reviews ALL

Only thing not good is the renovation noise in the midnight. others is fine

Dear Valued  Guest, Thank you for taking the time to write about your recent stay at the Fairmont Peace Hotel. I am so happy to read that you enjoyed your stay with us and we look forward to welcoming you back when you are next in Shanghai. Kindest regards,

Good service，focus on details, special history

Customer review rating 4.5/5

Mr. X. N. Business - 14/07/2021 Confirmed reviews ALL

Angthing is Ok.

Dear N. X., We very much appreciate your comments regarding your stay at the Fairmont Peace Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Anonymous Friends - 12/07/2021 Confirmed reviews ALL

good stay in the hotel, while the check in to the hotel room was delayed due to the holiday season maybe

Dear Yuan Ting H., We very much appreciate your comments regarding your stay at the Fairmont Peace Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location is top but the Dinner was not like qualitativ good.

Customer review rating 4.0/5

Hakan Business - 28/06/2021 Confirmed reviews ALL

We paid a lot for the steak but the taste was not good. Couldnt finish it.

Slipped on the bathroom floor, injured my face and left hand

Customer review rating 2.5/5

Walt K. Business - 10/06/2021 Confirmed reviews ALL

Stepping out of the shower last Friday morning, I slipped and fell face first on to the floor.My nose was bruised. My right hand severely bruised, it has still not recovered, the little finger is still swollen and painful.

Peace Hotel - living history & luxury

Customer review rating 5.0/5

Marcopolo Families - 21/04/2021 Confirmed reviews ALL

We had a 4 night stay at Peace Hotel. The hotel is located directly on the Bund of Shanghai. This is not just a normal soulless 5 star hotel like many others. Peace Hotel is special. The the history of that house you can feel everywhere. We booked a historic tour with Hebe Zhang. She explained us about the history of the Peace Hotel. If you stay there, ask for Hebe. The hotel staff is super friendly. We will definitely come back for another stay.

The service was exceptional and the accommodation very nice.

Customer review rating 5.0/5

Ross H. Couples - 20/04/2021 Confirmed reviews ALL

Other than a blip with the concierge not taking us to the 9th floor registration at first the rest of our short stay was great experience. I still find judgement by appearance somewhat troublesome. The rest was first rate.

Customer review rating 5.0/5

Lewis Business - 31/03/2021 Confirmed reviews ALL

Nice

Excellent experience

Customer review rating 5.0/5

Mz Families - 03/03/2021 Confirmed reviews ALL

It was an excellent experience staying in Fairmont Peace Hotel. All the staff members were well trained, answering questions, and responding to requests in a reasonable way (in the country where the hotel is located). And, the location is excellent, though the days of my stay were rainy days.

Shiny outside of Hotel, inside just wanna be premium Hotel in terms of service and customer orientation

Customer review rating 1.0/5

Robert Couples - 26/11/2020 Confirmed reviews ALL

I wrote an complaint letter to Fairmont/Accor (website contact template) and so far no feedback. This is the letter: For my first time I stayed 2 nights in the Fairmont Peace Hotel in Shanghai. Regarding the definition it’s a 5star luxury Hotel. It was a incredible unforgettable stay but in a negative way. To make a it short and clear what made me feel very uncomfortable: - in the 2 nights I stayed with my partner in this hotel, I was asked by so-called Concierge or personnel waiting at the door, three times what I’m doing here and if I stay in this hotel. Same happened separately to my partner. That is not a nice feeling. - In 9th floor there is a restaurant where we reserved a table. First strange experience was that the waiter asked us if he should bring us a bottle of Champagner as a starter. Hello? A bottle of Champagne as a starter?? That was ridiculous! Whether the waiter took us not serious or he thought that maybe this German guy (I’m from Germany and working as an Expat) can’t afford a bottle of Champagne. The second strange and impolite experience was that we forced to leave because we don’t have dinner and only wanted to have 2 glasses of wine. You can imagine that the romantic mood was over and may happiness-factor was below zero. Not to mention the looks from the people and guest from the other tables. I was really, really hurt and angry. The waitress said sorry but the evening was ruined. After that I complained at the reception and the employees mentioned that the management will call me later in the hotel room. But: no call from the management. To be honest: not a big surprise. Well, even the management treats not everybody equally. What are the lessons learned for me? Fairmont Hotel was a one and once experience. Never again. In Shanghai you have a bunch of world famous luxury hotels who deserve the name and reputation. Maybe you take customers feedback seriously to improve your hospitality and service: Don’t invest only in shiny expensive locations and materials, please invest also in training and education in your employees and staff because they are your ambassadors of your Hotel. Show the respect to the customers who pay a lot of money to have a unforgettable stay in your Hotel – but in a positive way. P.S. Also teach your employees and staff that they should also treat customers without Gucci, Prada and LV-outfit with respect. Customer is Customer. Robert D.

Customer review rating 5.0/5

Zubair I. Families - 26/11/2020 Confirmed reviews ALL

Excellent service

Immersed in old Shanghai elegance

Customer review rating 4.5/5

K T. Couples - 24/10/2020 Confirmed reviews ALL

From entry through the revolving doors to our return through them we were impressed with the attention to detail in the building and decoration and the same attention to detail and helpfulness of the wonderful staff. A true pleasure to stay in the Peace Hotel and that is without mention of its incredible location in Shanghai.

Wonderful experience

Customer review rating 5.0/5

Glyn F. Couples - 11/08/2020 Confirmed reviews ALL

both myself and my wife enjoyed our stay and found the hotel to be very welcoming We have been lucky enough to stay at some of the top hotels around the world and would pleace the hotel amongst them We hope to return in the not to distance future The hotel tour is a most and very enjoyable

Welcoming

Customer review rating 4.5/5

Ingrid K. M. Couples - 28/07/2020 Confirmed reviews ALL

Overall the experience was excellent. A nice welcome on arrival, great service, excellent afternoon tea in the lounge, and a great happy hour. The breakfast was good too. The one exception was the gym. It opens at 8:30 which is too late although they did arrange to open it earlier for us which we appreciated. However, the gym was too hot. It was 25 but it should be 20 or 21 at most. The steam room in the women’s change room was not working well so that was disappointing for such a good hotel. I would expect not to encounter these issues at a 5 star hotel.

Perfect stay in a gorgeous historical location

Customer review rating 5.0/5

Mauricio Couples - 17/07/2020 Confirmed reviews ALL

The overall experience was just perfect. The service is outstanding and the staff made sure that our every little caprice was fulfilled. Special thanks to Stevie Liu for his willingness to adapt to all our requirements. We understand that under the current circumstances, western style breakfast options are limited, but on our first breakfast we told the staff about it and the next day they provided us with a western style breakfast platter, which was highly appreciated. The experience in the Old jazz bar is time travel to the 1930's, an unforgettable; uniquely Shanghai moment, just as memorable as dinner in the Dragon and Phoenix and Cathay terrace restaurants

Good location, excellent service

Customer review rating 5.0/5

Mable Families - 30/06/2020 Confirmed reviews ALL

We booked English suite to celebrate my son’s 10 years old birthday. Thanks for the hospitality from hotel and concierge solved all the requests from us. Appreciated the effort!

It was a great stay and I will definitely return

Customer review rating 5.0/5

Ying Couples - 06/01/2020 Confirmed reviews ALL

Staff were attentive and the lounge was well-stocked. I enjoyed the breakfast and the range of food available.

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