Mercure Shanghai Yu Garden On The Bund 4 stars

TripAdvisor rating 3.5/5 392 reviews

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No 789 East Fuxing Road, Huangpu District, Shanghai, 200020 SHANGHAI, China

Description

Our accommodation(s)

Hotel location

Mercure Shanghai Yu Garden On The Bund

No 789 East Fuxing Road, Huangpu District, Shanghai
200020 SHANGHAI
China

GPS:31.222036, 121.489195

Telephone
Fax +86 21 6333 9530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

ALL DAY DINING RESTAURANT

Non contractual photo

Our restaurant is located on level 2. Guests can enjoy our buffet breakfast as well as set lunches and dinners.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  3.5/5  392 reviews

Beware of Front office staff, they incorporate with Taxi scammer

TripAdvisor rating 1.0/5

Taywan A TripAdvisor review

I stayed on 3th of June 2024, one night. The hotel itself is acceptable for prices room condition and breakfast. But when I checked out, I told the male receptionist to help me to call taxi in my app Alipay. Staff try to not speak English to me. While I wait taxi in DiDi, the male receptionist tell the taxi scammer to force to go to non Didi taxi. I said I waiting Didi then the taxi scammer brought me to with the female receptionist, she did not speak English and she force me to take the scammer Taxi. she took my mobile phone to cancel the Didi incoming taxi. The price for Didi to Airport is 143 RMB but I have to pay to the scammer 281 RMB. I afraid this will happen to foreigner guest therefor please be careful with scammer gang incorporate by front desk staff.

Practical hotel with robot

TripAdvisor rating 5.0/5

lydiapA6359XH TripAdvisor review

Clean, cosy and funny with a support robot. Good breakfast. Very practical hotel, next to center in Shanghai. You can go by walk to the Shanghai Old Street and to the river side with the Panorama. No need a taxi for long waiting. Comfortable beds, furniture and chairs.

Do not stay at this Hotel

TripAdvisor rating 1.0/5

Elizabeth H Couples - TripAdvisor review

A truly unpleasant experience in every way. Shame on Mercure / Accor Hotel for allowing this hotel to carry their name. It is dangerous, fire exits did not look accessible, dirty, just look at the entrance carpet at the main door and it tells you all. Carpets throughout the hotel absolutely filthy, Im not sure what happens in the corridors of this hotel but the carpet is full of filthy stains and surface dirt. Absolutely zero english or french spoken by any staff member, we stay 4 nights unfortunately. Unpleasant staff, unsmiling, untrained staff. Breakfast was extremely underwhelming and let’s not talk about hygiene in the kitchen or the restaurant. The coffee was good, nothing more to add.

Awful and terrible experience

TripAdvisor rating 1.0/5

Lefrançois G Business - TripAdvisor review

A terrible experience from check in yo check out Travelers should avoid this place English isn’t spoken here Rooms are very dirty No all accor loyalty plan respected The staff isn’t even aware of it Do not ask help or support for anything the staff turns back and and doesn’t provide any kind of assistance Even booking a taxi sounds hard to them and they invite you to do it yourself …, Hospitality is an unknown concept in this hotel which is by the way over over priced Travelers just pass your way or you might as I did experience the worst guest adventure you will ever have

The Location is good

TripAdvisor rating 5.0/5

Cahela S TripAdvisor review

This is the stay at close to Yu Garden which just a distance away, about 500m. The hotel is new and trendy. I even saw a robot go in and out of the lift, wow! It's located at the central of the city, highly recommended.

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Other web-users rate our hotel

  • 1,981 reviews 9.5/10 Location
  • 2,179 reviews 9.2/10 Room
  • 3,275 reviews 9.6/10 Service
  • 13 reviews 8.3/10 WiFi
  • 1,394 reviews 9.7/10 Cleanliness
  • 898 reviews 9.7/10 Vibe
  • 762 reviews 7.9/10 Comfort
  • 597 reviews 8.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.