Mercure Shanghai Yu Garden On The Bund

Mercure Shanghai Yu Garden On The Bund 4 stars

TripAdvisor rating 3.5/5 383 reviews

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ALLSAFE approved hotel

Hotel location

Mercure Shanghai Yu Garden On The Bund

No 789 East Fuxing Road, Huangpu District, Shanghai
200020 SHANGHAI
China

GPS:31.222036, 121.489195

Telephone +86 21 5396 1988

Fax +86 21 6333 9530

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast

ALL DAY DINING RESTAURANT Non contractual photo

Our restaurant is located on level 2. Guests can enjoy our buffet breakfast as well as set lunches and dinners.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  3.5/5  383 reviews

Not on the same level as other Accor hotels

TripAdvisor rating 2.0/5

rdbrr6 Business - TripAdvisor review

This hotel has no care for all accor members. not mention of my status. at first check in there was one foreigner that spoke english but not the person who was helping me. Then they put me in a room that has a broken heater. when asking to repair they brought me blankets and when saying i wanted the heater to be repaired, with out looking at it they said it's broken. after that i had to ask for other room. No welcome letter and no welcome gift. very unusual for me as platinum member. the guys running the breakfast room were also not speaking english but very helpful and attentive. this hotel has steps to make.

The Location is Good

TripAdvisor rating 5.0/5

Poh Ming N Business - TripAdvisor review

This is the stay at close to Yu Garden which just a distance away, about 500m. The hotel is new and trendy. I even saw a robot go in and out of the lift, wow! It's located at the central of the city, highly recommended.

Stunning Shanghai

TripAdvisor rating 4.0/5

676danieled Solo travel - TripAdvisor review

perfect stay in Shanghai, the hotel is well situated, metro station is 7-8 minutes away on foot, beautiful Yuyuan Garden is 15 minutes away on foot. The room was spacious, with all conforts.. the reception staff was so kind, a special reporting from me to Ada, that helped me in some situations with courtesy.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst hotel ever stay

TripAdvisor rating 1.0/5

mchcafe Business - TripAdvisor review

As a gold status member, I was arranged to stay in a room which only has one small window, and the worst part is the window facing the corridor of the hotel. You need to close the curtain for a whole stay. Worst ever.

Dear Guest, Thank you very much for your most recent stay with us at Mercure Shanghai Yu Garden and for sending your stay review. Your ratings and constructive comments are very valuable for us in order to continue improving our service. From your ratings I do understand that during your stay you are unsatisfied with the room of small windows. We have many kinds of rooms to provide guests to choose. I suggest that for your next stay you may request to book our Executive Deluxe King Room which is 42m2 large with big windows to make your stay more comfortable. We appreciate you sharing your concerns, we are excited welcoming you back again soon and to experience the difference. Sincerely,

Not Accor standard hotel

TripAdvisor rating 2.0/5

Bank T Business - TripAdvisor review

Not Accor standard hotel. First of all, they didn’t welcome you as Accor standard hotel. No upgrade no welcome drink no welcome greetings as I normally know from even Ibis with 10x times lower cost. Laundry service was a bit weird as they want me to do by myself in the 2nd floor after 2-3 times asking.... Also the light in the bed room was broken and I had the whole night light open... first time with Accor hotels unfortunately

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 572 reviews 9.1/10 Location
  • 584 reviews 8.8/10 Room
  • 1,082 reviews 9/10 Service
  • 16 reviews 10/10 WiFi
  • 379 reviews 9.8/10 Cleanliness
  • 317 reviews 9.7/10 Vibe
  • 193 reviews 9/10 Breakfast
  • 148 reviews 9.2/10 Amenities

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