Mercure Shanghai Yu Garden On The Bund 4 stars

TripAdvisor rating 3.5/5 389 reviews

Mercure Shanghai Yu Garden On The Bund - Image 1
Mercure Shanghai Yu Garden On The Bund - Image 2
Mercure Shanghai Yu Garden On The Bund - Image 3
Mercure Shanghai Yu Garden On The Bund - Image 4

Description

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Mercure Shanghai Yu Garden On The Bund

No 789 East Fuxing Road, Huangpu District, Shanghai
200020 SHANGHAI
China

GPS:31.222036, 121.489195

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

ALL DAY DINING RESTAURANT

Non contractual photo

Our restaurant is located on level 2. Guests can enjoy our buffet breakfast as well as set lunches and dinners.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  389 reviews

Awful and terrible experience

TripAdvisor rating 1.0/5

Lefrançois G Business - TripAdvisor review

A terrible experience from check in yo check out Travelers should avoid this place English isn’t spoken here Rooms are very dirty No all accor loyalty plan respected The staff isn’t even aware of it Do not ask help or support for anything the staff turns back and and doesn’t provide any kind of assistance Even booking a taxi sounds hard to them and they invite you to do it yourself …, Hospitality is an unknown concept in this hotel which is by the way over over priced Travelers just pass your way or you might as I did experience the worst guest adventure you will ever have

The Location is good

TripAdvisor rating 5.0/5

Cahela S TripAdvisor review

This is the stay at close to Yu Garden which just a distance away, about 500m. The hotel is new and trendy. I even saw a robot go in and out of the lift, wow! It's located at the central of the city, highly recommended.

Nice hotel with superb amenity but a lot of noice around your room

TripAdvisor rating 2.0/5

212dav Business - TripAdvisor review

The hotel location are nice but unfortunately there construction in Hotel day and night which we can’t sleep at all , we contacted to reception asking to help but is nothing ,we booked throw trip.com we expect to have hotel which good condition no construction Receptionist hard to dial as they are not able to speak any English

I FOUND HAIR IN MY BREAKFAST!!

TripAdvisor rating 1.0/5

Coastal54465246944 TripAdvisor review

unpolite staff, and only one or two can little bit speak english. The room was terible, even quote new, but there is no window, only fake/dummy window. this is the 1st time ever i have stayed in this kind of hotel. the breakfast time shall be open from 06.00-10.00 AM, in fact, they just open on 06.30/07.00. and the worst thing is, i havw found HAIR in my breakfast!! VERY DISGUSTING!!! they didnt even asking for apologize, but make many reasons. they said, our chef is MEN so the hair must be coming from hotel Guest!! There are many women staff in the kitchen WITHOUT Hair cover! how they vsn blamed the hotel quests?? without think twice, i have decided to checked out from the hotel, even actually i have booked for 10 days, and i havw checked out in days 6. still one more problem with this hotel. since the day i was checked in, i said to hotel staff, to open the bill with my credit card ans do not charge all in advanced. there always possibility that i would checked out anytime. but the insist to charge me in advanced and prommised that they will refund in tje same days if i checked out bwfore days 10. when at the end i would checked out in the days 6, in the beginning they refused to refund the money in the same days, but 2 Weeks. after make some debate, at end the they want to refund in cash. i think this hotel is really not suitable for foreigners.

NOTHING GREAT FOR ACCOR ELITE MEMBER

TripAdvisor rating 3.0/5

PASSPORT0929 Business - TripAdvisor review

GOOD - Rooms are newly refurbished hence very modern. Near attraction and eatery. BAD - Market under the brand ACCOR but in actual fact they recognise HUAZHU member. As ACCOR Diamond, they won’t offer any better room except “one grade” higher which is also 21 sq m with a pathetic small window facing inward. When asked why not better room, the reply was that is the best they can do for ACCOR member. There is no Executive Lounge and no welcome drink offer. To be fair, at least they offer breakfast for my elite status.

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