Mercure Shanghai Yu Garden 4 stars

TripAdvisor rating 3.5/5 379 reviews
Mercure Shanghai Yu Garden
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+ 15 Services
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Room 1

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  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundromat
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
Leisure and activities
  • Fitness centre
Business services
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Shanghai Yu Garden

No 789 East Fuxing Road
Huangpu District
Shanghai
200020
shanghai
china

Tel: +862153961988

Fax: (+86)21/63339530

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    HONGQIAO INT At 26km / 16.16 miles

  • By plane

    HONGQIAO INT At 26km / 16.16 miles

  • By boat

    EAST FUXING ROAD At 1.6km / 0.99 miles

  • By car

    EAST YANAN ROAD At 1.5km / 0.93 miles

  • By train

    LAOXIMEN STATION At 0.8km / 0.5 miles

  • By train

    SHANGHAI HONGQIAO At 26km / 16.16 miles

GPS :31.222036, 121.489195

Our accommodations

Standard Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior King size bed room

  • Max. number of persons: 3
  • Area: From 28
  • Business Desk

Deluxe Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 49
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

ALL DAY DINING RESTAURANT

Type of cuisine: International

Our restaurant is located on level 2. Guests can enjoy our buffet breakfast as well as set lunches and dinners.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Shanghai Yu Garden

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

267 reviews

tripadvisor

TripAdvisor Rating 3.5/5

379 reviews

Stunning Shanghai

TripAdvisor rating 3.5/5

Daniele d Solo travel - 26/11/2019 TripAdvisor review

perfect stay in Shanghai, the hotel is well situated, metro station is 7-8 minutes away on foot, beautiful Yuyuan Garden is 15 minutes away on foot. The room was spacious, with all conforts.. the reception staff was so kind, a special reporting from me to Ada, that helped me in some situations with courtesy.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst hotel ever stay

TripAdvisor rating 3.5/5

mchcafe Business - 16/11/2019 TripAdvisor review

As a gold status member, I was arranged to stay in a room which only has one small window, and the worst part is the window facing the corridor of the hotel. You need to close the curtain for a whole stay. Worst ever.

Dear Guest, Thank you very much for your most recent stay with us at Mercure Shanghai Yu Garden and for sending your stay review. Your ratings and constructive comments are very valuable for us in order to continue improving our service. From your ratings I do understand that during your stay you are unsatisfied with the room of small windows. We have many kinds of rooms to provide guests to choose. I suggest that for your next stay you may request to book our Executive Deluxe King Room which is 42m2 large with big windows to make your stay more comfortable. We appreciate you sharing your concerns, we are excited welcoming you back again soon and to experience the difference. Sincerely,

Not Accor standard hotel

TripAdvisor rating 3.5/5

taudomsilp Business - 12/11/2019 TripAdvisor review

Not Accor standard hotel. First of all, they didn’t welcome you as Accor standard hotel. No upgrade no welcome drink no welcome greetings as I normally know from even Ibis with 10x times lower cost. Laundry service was a bit weird as they want me to do by myself in the 2nd floor after 2-3 times asking.... Also the light in the bed room was broken and I had the whole night light open... first time with Accor hotels unfortunately

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good place but bad check in

TripAdvisor rating 3.5/5

rungnapade Business - 01/11/2019 TripAdvisor review

We found any problem without good correction as: - Breakfast charge from online booking (from Accor’ s app)was more expensive than front’ s price and no support from staff and Duty Mgr-Anthony. - etc.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. The points you were not satisfied with fully, I have addressed this to the manager concerned for making sure that we work on adequate improvements and meeting your needs and expectations better in future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

First stay Mercure Shanghai -YU Garden Hotrl

TripAdvisor rating 3.5/5

Edward T Business - 28/10/2019 TripAdvisor review

When I first step into the hotel, I saw a carpet on one queue thinking that was for Accor membership like I used to it. I was then ushered to a separate queue and that shocked me. I was told it has it own loyalty program under “美居”。it also does not accept discount for Accor membership.

Dear guests, Thank you for staying at Mercure Shanghai Yu Garden Hotel I am sorry to make you have confusion. The Front Desk of the hotel have a separate Accor member desk who will check in , Accor member Check in Hotel is able to enjoy all the rights and interests enjoyed by Accor members, including obtaining the Accor score,, I would like to apologize to you again and thank you for your sharing. Thanks & Regards,

Mr

Customer review rating 4.2/5

Ryan Friends - 14/10/2019 Confirmed reviews ALL

Satisfied overall. The direction guidance of rooms is not that clear.

Dear Mr.Zhou, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. Your ratings and constructive comments are very valuable for us. From your ratings I do understand that during your stay you have some challenges of the hotel room guidance , we will review and adjust the room Guidance to your feedback ,We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franky Fu

Good location for moeslem

TripAdvisor rating 3.5/5

mykresna_com Business - 06/10/2019 TripAdvisor review

Hotel good location for moeslem. Mosque can reach by walk to yu palace. And around hotel have halal food. Cross the street have hypermart. Walk,maybe, about 200 - 300 meters to Yu Garden Station Line 10.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not up to standard

TripAdvisor rating 3.5/5

Journey03301304407 Business - 16/06/2019 TripAdvisor review

From the inflexibility of the check in staff to the partially cleaed rooms daily this place is not up to the standard I expect when I"m travelling. I"m an accor member for a reason and I would like to be able to trust that my accommodation is sorted and a little bit of extra care and attention is applied. Also why is the complimentary drink have to be a coffee, tea or soft drink? I want a cold beer at the end of the day. That's not a deal breaker but the service at this hotel is very poor. The rooms are never cleaned properly and they had 5 rooms booked for me when all I booked was 4. But because it was in their booking system they could not and would not change it. Made me very angry after a long flight and all I wanted was my room a feed and to go to sleep. Don't know how much longer I"ll be an ACCOR member.

Dear Guest, Thank you for sparing time and posting your review of our hotel on TripAdvisor. Customer feedback has always been an integral part of our learning curve, understanding and catering to the needs of the esteemed guests. On this occasion an acceptable standard has clearly not been met, and we have not succeeded in meeting your expectations. On behalf of the whole team, I am sincerely sorry for the confusion within your experience. I would like to reassure you that we take your comments seriously as it reminds us of how important it is to get the basics right. I sincerely hope that this experience will not impair your confidence in the Mercure network. We hope you will give us the opportunity of welcoming you again. Sincerely, Amanda Liu General Manager

Well designed hotel with slight lack of dining experience

Customer review rating 4.2/5

Huazhu F. Business - 19/05/2019 Confirmed reviews ALL

The stay was very good for the price that I paid. Hotel room was not big but well designed that makes me feel comfortable. Smart design of every detail was the reason. Breakfast experience was good enough for me, but I don't think this is the standard offered by other Mercure Hotels in other places. Wine cellar in hotel lobby was supposed to offer a free first glass of wine but the app did not work.

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business Trip

TripAdvisor rating 3.5/5

SatishS876 Business - 22/04/2019 TripAdvisor review

Hotel Rooms and Breakfast are very Good. Staff Very friendly and Co-operative. Only problem I faced was with the English understanding of the Staff..There English is very poor which needs to be improved for foreign travels. The Sales Manager Mr William is Extremely good and cooperative. His English is also very Good. Highly Cooperative person. He is an Asset to your Property. You need o have to travel desk for site seeing and taxis support as the taxis driver doesn't understand english. Rooms and services were of high standard. everything new.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially the Front Office Manager impress you Mr. William Su. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In additionally I do understand that during your stay you are unsatisfied with staff poor English, we will strengthen the English training so that we meet your expectations and needs better in the future. Thank you again for sharing your experience. We are excited welcoming you back again soon and to make you 100% satisfaction. Sincerely,

Mercure Yu Garden

TripAdvisor rating 3.5/5

Seng Heng L Business - 14/04/2019 TripAdvisor review

Breakfast serving area is too cramp. This have resulted in long queue at the counters such as the coffee dispensing machine, noodles and end sections. The queue also block others from accessing other foods next to or adjacent to the queue.

Dear Guest, In name of the entire team at Mercure Shanghai Yu Garden, I would like to thank you for staying at our hotel recently and for sharing your experiences with us and the TripAdvisor community. We truly value both positive and constructive feedback as this helps us to constantly improve our product and services. We are feel sorry that you did not fully enjoy your stay. It is always our utmost priority to ensure all our guests feel satisfied while and we are saddened that we could not succeed. We are saddened to read you did not fully enjoy your stay with us recently. We will discuss how we can improve our breakfast selection and service in our restaurant. Once again, we would like to thank you for bringing the shortcomings to our attention and we sincerely hope you will give us another chance in the future to show you our improvements. Best regards,

No recognition as a Gold member

TripAdvisor rating 3.5/5

530samn Business - 14/04/2019 TripAdvisor review

There was no recognition as a Gold member at the time of checking in. Nothing was offered. Moreover the room was no window room. It was the poorest service I have ever encountered at Accor Hotels group.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Inexperienced

Customer review rating 4.2/5

Anonymous Solo - 13/04/2019 Confirmed reviews ALL

The experience was pretty bad. Incompetent intern took 20 minutes to check me in at 2am. I was given a room with window facing garden..barely a window. Most staff don’t speak english. On a good note the laundry services were fast and good

Dear Mr. SRIKUREJA, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

clean room, good service

Customer review rating 4.2/5

Watcharapong S. Solo - 09/04/2019 Confirmed reviews ALL

very close to yu garden

Dear S. WATCHARAPONG, We very much appreciate your comments regarding your stay at the Mercure Shanghai Yu Garden. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel charges flutuates. No privacy in room.

Customer review rating 4.2/5

Rona Couples - 08/04/2019 Confirmed reviews ALL

Booked with Accor hotel but found out from the tv screen at the receiption, it can sometimes be cheaper. In terms of room, we booked a twin room with a large living space but there is no doors between the living space and the bed space and the bathroom. So it is inconvenient if someone is getting changed in the bathroom area and another person walks to make a cup of tea. There is space for only one suitcase so we had to put the other three all on the floor though the room itself is not small.

Dear RONG Z., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Shockingly poor!

TripAdvisor rating 3.5/5

JayneJ1234 Business - 05/04/2019 TripAdvisor review

Very poor for any 4 star hotel and shocking poor for an Accor hotel! When I arrived, the concierge saw me struggle in with 3 heavy suitcases but went straight back to his phone. I had to ask him to help me with the suitcases to my room. For an international hotel, very little English was spoken. Little effort was made by most on Reception to even try to understand what I was saying. Though one or two on the front desk were friendly, some were actually very rude - no smile, no welcome, on their phones far too much to look even interested, couldn't even be bothered to check if my business parcel had arrived (which it had, though I didn't find out till the following day from a differnt receptionist!), forgot to order my taxi, etc. My room had beeen upgraded - the room was spacious and clean,and the ladies cleaning the room were very nice, despite the language barrier, but this was the only positive! The food at breakfast was very poor - the choice was limited, dishes were labelled incorrectly and weren't topped up even when they ran out, hot food was stone cold, chefs wearing outdoor hats whilst cooking, not even any tea despite my asking. The minibar was very poor too - 4 drinks only. No room service either - not helpful if you are working late and on your own. When I went to dinner there on my first evening, I was the only one in the restaurant,over half the dishes on the menu were not available, and what I was served was almost cold. (I didn't eat there again!) We asked for a late check-out on the last day, yet both my colleague and I had to go to Reception several times each to get them to update out key. When we checked out, I had to insist on a receipt - and when they charged me different rates to what I'd booked it for, they said it was different rates per night! At that stage, I asked to see the manager - a very nice man who agreed that the service was poor as they were shortstaffed. This doesn't excuse rudeness, though - and is certainly not what I'd expect from Accor hotels. I will not be returning there again - it was by far the worst Accor hotel I've ever stayed in!

Dear valued Guest, In name of the entire team at Mercure Shanghai Yu Garden, I would like to thank you for sharing your experiences with us and the TripAdvisor community. We are saddened to understand you did not enjoy your stay at our hotel, and for that I wish to sincerely apologize. It is our utmost goal to ensure all of our valued guests feel satisfied throughout their stay. Please be certain that we learn from feedback our guests share with us and your review will be discussed during our next management meeting. We will strenghten our training to all of our Front Desk and restaurant employees and will closely monitor the service levels at all areas of our hotel. Once again, we all feel very sorry for not being able to provide you with a more professional service level and we sincerely hope we have the pleasure welcoming you here again to show you our improvements on the above. Best regards,

My door key did not work so I have to reset every day

Customer review rating 4.2/5

Erwin S. Families - 29/03/2019 Confirmed reviews ALL

The check in process was very very long. They copied our passports very slow They almost gave me the wrong room type from my booking. Their english was very poor so I faced difficulty to convey my point. Every time I came back to the hotel, the door card did not work so I have to come to reception desk and had they reset it. (It happened every day)

Dear EBENHAEZER s. E., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pls training again your reception people who handle guest

Customer review rating 4.2/5

H. S. Business - 25/03/2019 Confirmed reviews ALL

As I member of accor hotel,that time they didn't service us directly but we must queued so long

Dear S. H., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Below expectations

Customer review rating 4.2/5

Guillaume Business - 12/03/2019 Confirmed reviews ALL

Bad experience 20 min To be attended at reception, despite being on the member lane fast checkin because no priority was granted on the priority lane. No welcoming drink Told me that breakfast was not included Air cond broken in my room Book a taxi for the day after, but finally they forgot it, thus I arrived late on my meeting. Nobody talks properly English. I think it is unadapted for such city in such international hotel brand.

Dear Mr. GUILLAUME, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

room ok but service need to be improved

Customer review rating 4.2/5

Anonymous Business - 12/03/2019 Confirmed reviews ALL

staying 1 full week at this hotel, I couldn't expect more than being in downtown. so the location is quite convenient. While having room check-in on the first day, they seemed to not have any idea of what is a Gold card member in Accor, they were even asking us to buy Huazhu memeber card with many more advantages than if being a Gold card member from Accor. The rooms were ok but the reception had to move us to another room as there was no water anymore. Any way we moved.

Dear Mr. MAGNANI, Thank you for taking the time to tell us about your experience at the Mercure Shanghai Yu Garden. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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