Banyan Tree Shanghai On the Bund 5 stars

TripAdvisor rating 5.0/5 4,219 reviews

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Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Meeting Facilities and Ballroom

  • Proximity to Shanghai's major transportation hubs

Our accommodation(s)

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Room 1

Hotel location

Banyan Tree Shanghai On the Bund

19 Gong Ping Road
200082 SHANGHAI
China

GPS:31.249908, 121.50708

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  5.0/5  4,219 reviews

Wonderful Stay Experience

TripAdvisor rating 5.0/5

Roam05311215604 TripAdvisor review

Dear Guest, Thank you for sharing your wonderful getaway experience with us at Banyan Tree Shanghai On The Bund. I am thrilled to hear that our staff made your stay unforgettable with their exceptional service and attention to detail. It is our pleasure to ensure every detail is in place for a relaxing stay. Your compliments on our breakfast selection warm our hearts, and I am glad to hear that you enjoyed the variety of options, including the Greek Yogurt. My team are honored by your high recommendation and look forward to the opportunity to impress you again during your future visits to Shanghai. Christoph Kamieth General Manager Banyan Tree Shanghai On The Bund

Excellent stay

TripAdvisor rating 5.0/5

TaniaPemberton TripAdvisor review

Dear TaniaPemberton, We are delighted to read that you have enjoyed your stay with us! Especially your comments in regards to the Concierge team shows me, that we have achieved our mission to provide genuine care and comfort for our guests. All team members will be thrilled to hear of your kind comments, as they strive to make every guest experience a unique and memorable one. Thank you for making time sharing your feedback and we are looking forward to welcome you back at Banyan Tree Shanghai On The Bund soon! Sincerely Yours, Christoph Kamieth

Second-tier hotel masquerading as a first-tier one

TripAdvisor rating 2.0/5

bencpq TripAdvisor review

Dear Ms. Bencpq, Thank you for sharing your experience with us on TripAdvisor regarding your most recent stay at Banyan Tree Shanghai on the Bund. Your comments are of utmost value for us to improve our product and service quality. Please accept my sincere apologies for not being able to deliver a true luxury experience at our hotel this time. We shall certainly pay more attention on how we interact with our guests upon check-in and choose a more discrete and appropriate way of communication when it comes to recommendations of added value or services. Additional training of our team members on this subject is required and will be arranged. I am also taking note of your comment in regards to the faulty light switches to ensure those are getting repaired immediately. Unfortunately we were not able to avoid the one week closure of our pool facilities due to urgent repair & maintenance work in order to ensure a great experience for our guests in a well maintained environment. I sincerely hope your experience with us will not prevent you from choosing us again in the near future and I look forward to welcoming you back for your next trip to Shanghai. Sincerely, Christoph Kamieth General Manager

Luxury hotel, catering for Asian guests.

TripAdvisor rating 4.0/5

PeterDavenport Friends getaway - TripAdvisor review

Dear PeterDavenport, It was so glad to know you have enjoyed your stay at our hotel. We are committed to the pursuit of perfect details and for you to create a wonderful place. We are very delighted to know that our staff have provided you a great service! Meanwhile, we also appreciate that you mentioned the temperature problem of our air-conditioning, and our engineering team will try our best to fix it. Thank you for your comment and I will definitely share your praise with our team. Hope to see you again soon!

좋아여

TripAdvisor rating 5.0/5

Leeleepark Solo travel - TripAdvisor review

Dear Leeleepark, Thank you very much for sharing such a great review with us on TripAdvisor. We're delighted to read that you have enjoyed your stay with us, especially the services from Front Office. Our team members will be thrilled to hear of your kind comments, as they strive to make every guest experience an unforgettable one. We are looking forward to welcoming you back to Banyan Tree Shanghai On The Bund. With my regards,

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