Banyan Tree Shanghai On the Bund 5 stars

TripAdvisor rating 5.0/5 4,202 reviews

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Banyan Tree Shanghai On the Bund - Image 4
19 Gong Ping Road, 200082 SHANGHAI, China

Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Meeting Facilities and Ballroom

  • Proximity to Shanghai's major transportation hubs

Our accommodation(s)

Hotel location

Banyan Tree Shanghai On the Bund

19 Gong Ping Road
200082 SHANGHAI
China

GPS:31.249908, 121.50708

Telephone
Fax +86 21 5509 1199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  5.0/5  4,202 reviews

Wonderful Stay Experience

TripAdvisor rating 5.0/5

Roam05311215604 TripAdvisor review

A wonderful getaway with my fiancée. Our experience at Banyan Tree Shanghai On The Bund was truly unforgettable, thanks to the exceptional service. From the moment we arrived, the staff went above and beyond. The staff that welcomed us and walked us through our room, gave a detailed introduction to its features and ensure we knew where everything located. When we could not find our WIFI login details, she responded quickly and responsibly, ensuring we had everything we needed. The level of care and attention to details was impressive. The room itself was spacious, with a comfortable bed and well maintained interior. It felt like every detail was thoughtfully prepared to make our stay as relaxing as possible. Breakfast was another highlight. There was a great variety, from western options to Chinese dishes included waffle, pastries, noodle, egg station and more. We especially enjoyed the Greek Yogurt. Bayan Tree Shanghai On the Bund continues to impress us with its warm hospitality, comfortable rooms and excellent service. We highly recommend this place for anyone visiting for Shanghai.

Dear Guest, Thank you for sharing your wonderful getaway experience with us at Banyan Tree Shanghai On The Bund. I am thrilled to hear that our staff made your stay unforgettable with their exceptional service and attention to detail. It is our pleasure to ensure every detail is in place for a relaxing stay. Your compliments on our breakfast selection warm our hearts, and I am glad to hear that you enjoyed the variety of options, including the Greek Yogurt. My team are honored by your high recommendation and look forward to the opportunity to impress you again during your future visits to Shanghai. Christoph Kamieth General Manager Banyan Tree Shanghai On The Bund

Excellent stay

TripAdvisor rating 5.0/5

TaniaPemberton TripAdvisor review

The hotel is in a great location and the staff all very friendly. I particularly want to mention Michael the concierge and his colleagues Tony and Jeremy who were so helpful both before and throughout our stay. Great breakfast. Rooms comfortable.

Dear TaniaPemberton, We are delighted to read that you have enjoyed your stay with us! Especially your comments in regards to the Concierge team shows me, that we have achieved our mission to provide genuine care and comfort for our guests. All team members will be thrilled to hear of your kind comments, as they strive to make every guest experience a unique and memorable one. Thank you for making time sharing your feedback and we are looking forward to welcome you back at Banyan Tree Shanghai On The Bund soon! Sincerely Yours, Christoph Kamieth

Second-tier hotel masquerading as a first-tier one

TripAdvisor rating 2.0/5

bencpq TripAdvisor review

Laughably unprofessional service at a self-styled ‘high-end’ hotel. I booked and paid for two rooms for some friends. The front desk tried to push an upsell by repeatedly stressing in front of the guests that ‘the rooms they are getting do not have the best view of the Bund’, despite at least two very firm declines. The front desk lady’s determination to embarrass the client for commission was admirable. The front desk lady also seemed to have trouble accepting that a woman was handling the reservation. Even though I was the one making the reservation, putting down my card, and asking her the questions, she addressed all of her answers to my husband and would not look at me. I have rarely encountered such blatant misogyny in China. The hotel’s location is okay, but it is also at least a few miles away from the actual Bund. The facilities are not in the best of conditions – the pool is closed starting 21 May for maintenance, and almost half of the light switches in one of the rooms were faulty. Overall, the hotel is not really comparable with similarly priced ones in the same or better locations. They charge a premium for the facade of a ‘high-end hotel’, but they do not appear to have the service and amenities to match.

Dear Ms. Bencpq, Thank you for sharing your experience with us on TripAdvisor regarding your most recent stay at Banyan Tree Shanghai on the Bund. Your comments are of utmost value for us to improve our product and service quality. Please accept my sincere apologies for not being able to deliver a true luxury experience at our hotel this time. We shall certainly pay more attention on how we interact with our guests upon check-in and choose a more discrete and appropriate way of communication when it comes to recommendations of added value or services. Additional training of our team members on this subject is required and will be arranged. I am also taking note of your comment in regards to the faulty light switches to ensure those are getting repaired immediately. Unfortunately we were not able to avoid the one week closure of our pool facilities due to urgent repair & maintenance work in order to ensure a great experience for our guests in a well maintained environment. I sincerely hope your experience with us will not prevent you from choosing us again in the near future and I look forward to welcoming you back for your next trip to Shanghai. Sincerely, Christoph Kamieth General Manager

Luxury hotel, catering for Asian guests.

TripAdvisor rating 4.0/5

PeterDavenport Friends getaway - TripAdvisor review

The Banyan Tree group have a long standing reputation of excellence and high standards throughout Asia, which is the main reason why I wanted to try this one as it was ranked one of the very best in Shanghai. The location is excellent, right on the Bund and very peaceful and serene and the hotel beautifully presented, and the front desk staff excellent - although I was surprised to Fi over that only two or three staff could speak confidently in English. This was surprising for a group such as the Banyan Tree, with the pedigree and reputation they have worldwide. This did make communication somewhat challenging for me, although luckily, Alisa at front desk was an outstanding member of staff who helped me throughout. The Bund Retreat rooms really are special, beautifully appointed, spacious, outstanding views and a wonderful circular bath by the window. Unfortunately, my room on the first night had a problem with the air-conditioning, and the heating was super hot, which meant I could not sleep, clearly not ideal for my hotel of the standing. Alisa did not hesitate to move me the next day so my second night sleep was better! Overall, I enjoyed my stay, and it felt very luxurious, I hope they sort out the air-conditioning and all rooms moving forward.

Dear PeterDavenport, It was so glad to know you have enjoyed your stay at our hotel. We are committed to the pursuit of perfect details and for you to create a wonderful place. We are very delighted to know that our staff have provided you a great service! Meanwhile, we also appreciate that you mentioned the temperature problem of our air-conditioning, and our engineering team will try our best to fix it. Thank you for your comment and I will definitely share your praise with our team. Hope to see you again soon!

좋아여

TripAdvisor rating 5.0/5

Leeleepark Solo travel - TripAdvisor review

호텔이 너무 깨끗하고 고급집니다!! 위치가 아주 죄금 애매하긴 합니다만 그런거 다 상관없이 친절한 서비스에 너무 감동했어요 다음에 꼬 오겠습니다 객실 상태도 좋고 욕실에서 보는 뷰는 정말 꺄악! 객실 업그레이드 감사해요 Good choice to stay Banayan tree We will definitely comeback again to stay here! Thx for the upgrade and friendly service from front office people! I will be back 🥰🥰

Dear Leeleepark, Thank you very much for sharing such a great review with us on TripAdvisor. We're delighted to read that you have enjoyed your stay with us, especially the services from Front Office. Our team members will be thrilled to hear of your kind comments, as they strive to make every guest experience an unforgettable one. We are looking forward to welcoming you back to Banyan Tree Shanghai On The Bund. With my regards,

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