Banyan Tree Shanghai On the Bund

TripAdvisor rating 5.0/5 4,032 reviews

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Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Meeting Facilities and Ballroom

  • Proximity to Shanghai's major transportation hubs

Our accommodation(s)

Hotel location

Banyan Tree Shanghai On the Bund

19 Gong Ping Road
200082 SHANGHAI
China

GPS:31.249908, 121.50708

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  5.0/5  4,032 reviews

Disappointing

TripAdvisor rating 1.0/5

katherine800 TripAdvisor review

We booked the “Bund Oasis with Romantic Pool” room and the room was decent. When we woke up on the morning of 1/2/24, the lights could not be switched on and the fancy toilet that required power could not be flushed. Upon contacting the front desk we were then told that there is a power outage… The staff did not offer us another room until we asked how we were supposed to shower. As the room curtain also required power there was no natural light and we had to rely on phone torchlight to pack up our luggages in the dark. We did not expect to have such an awful experience at a 5 star hotel and it was definitely an experience that we will never forget.

Dear Katherine800, Thank you for sharing your experience with us on TripAdvisor following your visit to Banyan Tree Shanghai on the Bund. It was sad that there was a power outage on the floor where you were staying that night. Although the engineering department tried their best to repair circuit, we deeply apologize for the displeasure caused by this accident. We'll also share your exprience to all the departments to remind all employees that even in unexpected situations, what customers want should always be the top priority. We hope your experience with us this time will not prevent you from choosing us again in the future. We look forward to welcoming you back before long and will strive to serve you better.

Amazing views of the bund.

TripAdvisor rating 5.0/5

RvMDl TripAdvisor review

We went for the rooftop bar and we lucked out on a Monday, it was mostly left for ourselves. The cocktails were ok and the price was acceptable. Great, fantastic views of the Bund. Good , attentive service. We did not stay in the hotel nor ate there.

Dear RvMDI, Thank you very much for sharing such a great review with us and fellow travelers on TripAdvisor. I am delighted to read that you have enjoyed your experience with us, especially our TOPS bar and the hotel views. Our team members will be thrilled to hear of your kind comments, as they strive to make every guest experience an unforgettable one. We are looking forward to welcoming you back to Banyan Tree Shanghai On The Bund. With my regards, Bryan Loh Vice General Manager

A gem on the bund !

TripAdvisor rating 5.0/5

magali n TripAdvisor review

Just amazing as usual ! The hotel Hold strong luxury standard and service philosophy even after the episode of the pandemic ! I can’t recommend enough this little gem on the bund in the buzzy Shanghai. View is spectacular…

Dear 526magalin, Thank you very much for sharing such a great review with us and fellow travelers on TripAdvisor. I am delighted to read that you have enjoyed your stay with us, especially our building and services. Our team members will be thrilled to hear of your kind comments, as they strive to make every guest experience an unforgettable one. We are looking forward to welcoming you back to Banyan Tree Shanghai On The Bund. With my regards, Bechara Sader General Manager

Excellent service

TripAdvisor rating 5.0/5

G464QDkellyl TripAdvisor review

The most astonishing scenery of all hotels in Shanghai, receptionists made me feel very welcomed. Huge bathtubs beside windows are definitely relaxing and recommend to those who plan to visit Shanghai.

Dear Valued Guest, Thank you so much for your comments and we all feel very pleased having met your expectations. Best regards and thanks again for staying with us and your feedback. General Manager Bechara Sader

A wonderful stay experience

TripAdvisor rating 5.0/5

bidaddy77 Solo travel - TripAdvisor review

Hotel is full of luxury smell from the entrance to the room, the front desk crew is amazing by handling my requests with pre set up a birthday surprise for my girl. The view is absolutely magnificent with over look the both bund and lu Jia Zui. Will recommend my friend for sure and can’t wait for next stay at banyan tree on the bund! 💃🏼🕺

Dear bidaddy77, We are glad you have enjoyed your stay at our hotel. We are committed to the pursuit of perfect details and for you to create a wonderful place. We are very delighted to know that our staff have provided you a great service! Thank you for your comment and I will definitely share your praise with our team. Hope to see you again soon! With my regards, Bechara Sader General Manager

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