Raffles Makkah Palace 5 stars

Customer review rating (ALL Rating) 4.8/5 2,322 reviews

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Raffles Makkah Palace - Image 1
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King Abdul Aziz Endowment, 24231, PO Box 1281, 21955 MAKKAH, Saudi Arabia

Description

Hotel extras

  • 24/7 Butler Services

  • Digital IPad Check-in / Check-out

  • Easy access to Holy Haram

  • Sleep Serenity Rituals

  • Free Health Club & Spa Access

Our accommodation(s)

Hotel location

Raffles Makkah Palace

King Abdul Aziz Endowment, 24231, PO Box 1281
21955 MAKKAH
Saudi Arabia

GPS:21.4196614103, 39.8251459708

Telephone
Fax +966 12 571 7999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,322 reviews

TripAdvisor Rating  4.8/5  2,669 reviews

Certificate of excellence 2025

Where the Soul Meets the Holy Kaaba in Absolute Luxury

TripAdvisor rating 5.0/5

شهد م TripAdvisor review

Our stay at Raffles Makkah Palace was profoundly moving and truly unforgettable. We booked the Panoramic Suite with Kaaba View, and the moment we entered the suite, we were overcome with emotion. The direct, breathtaking view of the Holy Kaaba created a deep sense of peace, humility, and spiritual closeness. The welcome was exceptionally warm and gracious, making us feel genuinely cared for from the first moment. The atmosphere throughout the hotel is one of refined luxury and absolute privacy, allowing for quiet reflection and serenity. The butler service was flawless—subtle, intuitive, and deeply professional. Every detail was handled with elegance and discretion, making the experience feel entirely personal and effortlessly luxurious. The suite was expansive and beautifully appointed, offering a perfect balance of comfort and sophistication. One of the most extraordinary privileges of this stay was being able to perform every prayer from the suite, with the soothing live Haram audio filling the space. We felt spiritually connected at all times, without needing to leave the comfort of our private sanctuary. The Creamery Terrace was another highlight of our stay. Sitting outdoors, gazing at the Haram, surrounded by calm and beauty, was an emotional and soul-soothing experience unlike any other. Raffles Makkah Palace offers something truly rare—a place where faith, privacy, and ultra-luxury exist in perfect harmony. This experience will forever remain one of our most cherished memories.

Dear Ms. Shahd, Thank you for taking the time to share your review and experience with other travelers. We are honored that your stay at Raffles Makkah Palace was memorable and meaningful. We are pleased that the Panoramic Suite with Kaaba View provided privacy, comfort, and a distinctive spiritual experience during your stay. We are glad to know that our warm welcome, butler service, and overall atmosphere met your expectations and allowed you to enjoy quiet reflection and serenity. It is also a pleasure to hear that the ability to perform prayers from the suite and your time at The Creamery Terrace contributed positively to your experience. Thank you for your valuable feedback. Your comments have been shared with our management team and hotel staff. We look forward to welcoming you again soon.

Customer review rating 5.0/5

Miriam K. Families - Confirmed reviews ALL

Raffles hotel is the best! The staff are always happy, helpful and quick when service is needed. The only down is the elevators outside the hotel take a while but there are escalators. Will recommend to anyone looking for luxurious umrah experience. Perfect for families. Lots of room for the kids to move about.

Dear Ms. Miriam, Thank you for your positive feedback on our location and staff service. We are always honored to welcome you to Raffles Makkah Palace. We take your comment about elevators into consideration, waiting to serve you again on your next visit to Makkah soon.

I always book Raffles when im travelling for umrah with my family and i would like to say that they are undoubtedly the

TripAdvisor rating 5.0/5

sumaikah s TripAdvisor review

I always book Raffles when im travelling for umrah with my family and i would like to say that they are undoubtedly the best people and they provide u with soo much care highly recommended.

Dear guest, thank you for your awesome feedback. We are thrilled that you had a memorable stay and can’t wait to serve you again soon.

Customer review rating 4.5/5

Misfir A. Families - Confirmed reviews ALL

First impression was excellent by getting outstanding reception and check in.

Dear Mr. Misfir, Thank you for trusting Raffles Makkah Palace. We are pleased that you enjoyed our reception service and location in the proximity of Al-Haram Al-Sharif. We chose this site specifically to provide our guests with the best view and the closest entrance to Masjid Al-Haram so they could enjoy a distinctive spiritual experience. We will redirect your valuable comments to Ms. Ghada personally, we look forward to welcoming you soon. May Allah accept all your prayers.

Customer review rating 5.0/5

Papa M. T. Families - Confirmed reviews ALL

The room and services were amazing. Everyone was great. Special remarks you Hajar at the front dest who deserves a raise for her kindness, her communication skills and her patience. She made me a customer for ever. Islam from house keeping, the concierge folks , Omar from front desk, everyone made me feel good during my stay.

Dear guest, Thank you for your kind review, we highly appreciate it. We are thrilled that you enjoyed your stay with our services at Raffles Makkah Palace, we strive to always provide the best service to our guests so they can enjoy a spiritual stay at the most sacred places in the world. We will redirect your valuable comments to Mr. Omar, Mr. Islam and Ms. Hajar personally, we look forward to welcoming you soon. May Allah accept all your prayers.

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Other web-users rate our hotel

  • 397 reviews 9.4/10 Location
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  • 1,451 reviews 9.3/10 Service
  • 9 reviews 5.8/10 WiFi
  • 346 reviews 8.6/10 Food
  • 263 reviews 8.4/10 Cleanliness
  • 259 reviews 9.5/10 Vibe
  • 213 reviews 8.3/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.