Swissôtel Sydney

Customer review rating (ALL Rating) 4.3/5 7,189 reviews

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68 Market Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurant serving seasonal modern Australian cuisine

Our accommodation(s)

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Hotel location

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telephone
Fax +61 2 9238 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Ten Stories

Nestled high above the bustling city streets, we welcome you to our oasis – Ten Stories. Presenting a unique food and beverage menu including a shared and à la carte offering, featuring local produce and signature Swissôtel ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  7,189 reviews

Customer review rating 4.5/5

Eric D. Couples - Confirmed reviews ALL

We were made to feel very welcome by all staff that we encountered. The room was excellent, and very well maintained with a wonderful cleaning service, and the general atmosphere was very good.

Dear Mr. D., Thank you for your kind words regarding your recent stay at Swissôtel Sydney. We are delighted to hear that you found our hotel comfortable and our staff welcoming. Your commendation of Bailey will be passed on directly, and shared with his manager. Thank you for your continued loyalty as an ALL Platinum member. Your positive feedback about the room and cleaning service is greatly appreciated, and we look forward to welcoming you back in the future. Warm regards, Michelle Holdsworth Front Office Manager Swissôtel Sydney

Customer review rating 4.5/5

Scott W. Solo - Confirmed reviews ALL

The staff were friendly, the room was a great size and very comfortable. The location was perfect for me. Would definitely stay again

Dear Mr. W., Thank you for your positive feedback regarding your recent stay at Swissôtel Sydney. I am delighted to hear that you found our location convenient and enjoyed the comfort of your room. Thank you for your continued loyalty as an ALL Classic member. We look forward to welcoming you back in the future. Warm regards, Michelle Holdsworth Front Office Manager Swissôtel Sydney

Customer review rating 1.5/5

Jane L. Families - Confirmed reviews ALL

The hotel is centrally located near the Darling Harbour. The rooms are abit old and the lifts were doing upgrading during our stay which makes it a long wait to go up and down from room. Next is the housekeeping which I deemed fall much below expectation for a 4/5 star rating hotel. We need to ask for toothbrush and water refills on all days of our stay. The toothbrush set comes with a small tube of toothpaste which is good only for a day. So refill is definitely necessary. The front desk also makes mistake with the upfront deposit which they claimed is system error. I made 2 bookings and had stayed in the hotel from 24th to 28th April. The only appreciation is that I had a cake for my birthday during the stay.

Dear Ms L., Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed our central location and appreciated the birthday cake during your stay, we are very sorry that several aspects of your visit did not meet expectations. Please accept our sincere apologies for the housekeeping inconsistencies, including the need to repeatedly request amenities and water refills, as well as the issue you experienced with the deposit at check-in. This is not the level of service we aim to provide, and your comments have been shared with our Housekeeping and Front Office leadership teams for immediate review and improvement. We also regret the inconvenience caused by the lift delays while our refurbishment program is underway and appreciate your patience during this time. Thank you again for your honest feedback. We value your comments and hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely, Michelle Holdsworth Front Office Manager

Customer review rating 4.5/5

Rebecca S. Families - Confirmed reviews ALL

We have stayed at the swissotel many times and it never disappoints.

Dear Rebecca, Thank you for your kind words regarding your recent stay. We are delighted to hear that you have consistently enjoyed your experiences at Swissôtel Sydney. Your loyalty is greatly appreciated, and we look forward to welcoming you back soon. Warm regards, Michelle Holdsworth Front Office Manager Swissôtel Sydney

Customer review rating 5.0/5

Louise R. Couples - Confirmed reviews ALL

We love this hotel & have been staying here for years. It's located in a great spot, close to the railway, darling harbour, the rocks etc. We are always well looked after & as we have been coming here for a long time the staff know us. The room was fabulous, the staff treated us as family. We had wonderful time.

Dear Ms. R., I hope you are well. Warm greetings from Swissôtel Sydney. Thank you so much for your heartfelt feedback and for your continued loyalty to our hotel over the years. We are truly delighted to hear how much you enjoyed your recent stay and that our location, facilities, and most importantly our team continue to make your visits so special. It means a great deal to us that you feel welcomed like family each time you return. Your kind words about the team, your room, and the overall experience will be proudly shared with everyone. We are also pleased to know that your Gold membership was recognised, and that you enjoyed your room upgrade and the many services and facilities available throughout the hotel, including the Executive Lounge and our sustainability initiatives. At the same time, we appreciate you noting that a welcome amenity was not offered on this occasion. While we are glad this did not detract from your overall experience, we will review this internally to ensure consistency moving forward. Thank you once again for your wonderful comments and for choosing to stay with us time and time again. We very much look forward to welcoming you back for another memorable stay in the near future. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

Other web-users rate our hotel

  • 3,252 reviews 9.6/10 Location
  • 3,659 reviews 7.6/10 Room
  • 3,705 reviews 7.7/10 Service
  • 52 reviews 5.6/10 WiFi
  • 1,511 reviews 4.3/10 Amenities
  • 1,144 reviews 7.1/10 Cleanliness
  • 956 reviews 7/10 Breakfast
  • 454 reviews 7.5/10 Bar

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