Swissôtel Büyük Efes İzmir 5 stars

Customer review rating (ALL Rating) 4.6/5 5,587 reviews

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Gaziosmanpasa Bulvari No 1, 35210 ALSANCAK, Turkey

Description

Hotel extras

  • Located at the heart of the city of Izmir

  • Discover a living, breathing gallery of more than 800 masterpieces from around the world.

  • Pürovel Spa & Sport facilites over 5.500m² with an outdoor & indoor pool.

  • Büyük Efes Convention Center includes 19 meeting and conference rooms.

  • To offer an improved guest experience, renovation works are underway at our hotel.

Our accommodation(s)

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Hotel location

Swissôtel Büyük Efes İzmir

Gaziosmanpasa Bulvari No 1
35210 ALSANCAK
Turkey

GPS:38.4278764, 27.1339936

Telephone
Fax +90 002324141010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  5,587 reviews

TripAdvisor Rating  4.6/5  4,330 reviews

Certificate of excellence 2025

Great Hotel, all round lovely experience

TripAdvisor rating 5.0/5

Victoria O TripAdvisor review

Softest beds, friendly staff, great location, in city centre, lovely gym... Just all round lovely experience... Ypu won't be disappointed

Used to be a nice hotel, but everything has changed. We are not coming back.

TripAdvisor rating 3.0/5

Ayca L TripAdvisor review

We have been staying in this hotel for a total of 10 times over the last five or six years. This is a hotel we have been coming back to every time. Both the location has been perfect, and the service has always been top. This time something has changed. We noticed it when checking in the first evening. Because we were Accor gold holders at the time of check in we were offered an upgrade to executive room and floor. We accepted this on the condition that this room was like the one we already ordered. Which was confirmed. It turns out that there is no difference between executive rooms and classic rooms, other than that these rooms are on the fifth floor. The only real difference is that you get access to the executive lounge when staying in an executive room. But here is the snag: when you are upgraded, you don’t get access. You only get the room, which is the same as every other room facing the garden. same amenities, same location. same size. So bear in mind that if they offer you an upgrade this is just bogus. You won’t get any upgrades really. It’s like putting you in business class in a flight with economy food. We have been staying here many times, and our stay is always a week or more. Earlier we have been recognized as such, and there has always been a small token of this in the room like cheese, fruits or a bottle of wine. This time - nothing. Furthermore, we have always felt that we are staying in the luxury hotel. But the service this time is just bad. There are a few things they do that. I do not understand, for instance, that they try to get into the room twice a day to service. Should be a note to hang on the door to say that you don’t want to room service without using the do not disturb, but there was no such thing in the room. so we used to do not disturb sign, and every time we did this there was a note written rather aggressively that they didn’t get into the room. The times that they did get in, they didn’t replace water, coffee or anything. We had to call and get those things sent up. Another thing is that we realized that the cleaning staff actually go through our Private stuff, move them around add arrange them as they wish. We actually don’t find this OK. Upon arrival, there was an issue with the water in the shower, merely dripping and not running properly. After a few days, the toilet started running uncontrolled. So we called maintenance to fix both things, turns out what they did was turn off the water to the toilet and didn’t touch the shower. It was quite a surprise to come to the toilet, do your stuff and find that the water has been shut off. Took the maintenance guy about 45 minutes to fix it. We used to think that the spa and work out area was really good. The quality of this hasn’t changed, but a couple of times now we have had happened to us that they give us a locker, and they take note of which locker they give us. While we are in the spa, they empty the locker and lock it. at one time, I actually had it happen that another guest had gotten my locker, and all my belongings included credit cards and phone was taken out and given to the reception. They have no explanation whatsoever why this happened. The staff in reception used to be very helpful and polite, but this time I felt that we were more of a nuisance than actually guests at the luxury hotel. We took it up with the manager on duty, but it was no help. We got a nonsense answer About them taking everything seriously and that was it. By the way, take a look at the complaints on TripAdvisor. Every single one is answered by stamped statement saying that they reg that they didn’t fulfill our wishes and look forward to see us again. The exact same words that we got as response in our email. Finally, a little warning. You may be tempted to help yourself to a small bottle of wine from the minibar in the room. This 0.375 L bottle of red wine local produce will cost you €55, around US$60. The same wine can be bought across the street for 170 Turkish lira , around 4 US$. I think this is the highest minibar price I’ve ever seen. It even beats Oman where it was quite expensive, but not like this. And finally a word to whoever reads this from the hotel: I would really appreciate if you either do not respond or respond with a real answer. If you only want to put a stamped answer like you do on everybody else, then please don’t bother. Anyway, we are not coming back to this hotel. Which is sad, because we normally go to about one or two times every year.

Customer review rating 5.0/5

Nadir D. K. Business - Confirmed reviews ALL

I always stay in Swissotell Efes when I am in İzmir this is the best experience you can have. Thank you.

Değerli Misafirimiz, Konaklamanız ile ilgili geri bildiriminiz için teşekkür ederiz. Misafirlerimize en iyi hizmet kalitesini sunmak üzere özveri ile çalışan ekibimiz adına, paylaştığınız yorum bizler için büyük önem taşımaktadır. Sizin gibi değerli misafirlerimizin takdirini kazandığımızı bilmek ekibimizin başarılarının devamını sağlamak için güçlü bir motivasyon kaynağı olmaktadır. Otelimizde geçirdiğiniz zamandan keyif aldığınız için mutluluk duyuyoruz. Sizi en yakın zamanda otelimizde tekrar misafir etmekten mutluluk duyar, sağlıklı günler dileriz. Saygılarımızla, Misafir İlişkileri

Customer review rating 4.5/5

Robert A. Business - Confirmed reviews ALL

I return to this hotel for every business trip to Izmir. Everything is great, so I cannot single out any one thing. On my most recent trip, having lost my luggage via Turkish Airlines, reception upgraded my room to a suite. A really nice gesture, which will have me returning again on my next visit.

Dear Guest, Thank you very much for your kind feedback. Your comments are very important for our team who puts a great effort into providing the most quality service. It is an honor to know that we got your appreciation. Thanks to those valuable comments, our team works even harder to keep our guests satisfied. We would love to see you soon in our hotel again. Sincerely, Guest Relations

Customer review rating 5.0/5

Hilal S. Families - Confirmed reviews ALL

I had a wonderful stay and would recommend it to anyone. I’ll absolutely return every time I’m in the city.

Dear Guest, Thank you very much for your kind feedback. Your comments are very important for our team who puts a great effort into providing the most quality service. It is an honor to know that we got your appreciation. Thanks to those valuable comments, our team works even harder to keep our guests satisfied. We would love to see you soon in our hotel again. Sincerely, Guest Relations

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Other web-users rate our hotel

  • 1,421 reviews 9.2/10 Location
  • 1,759 reviews 8.6/10 Room
  • 5,407 reviews 9.4/10 Service
  • 21 reviews 8.1/10 WiFi
  • 1,133 reviews 9.3/10 Cleanliness
  • 1,120 reviews 8.5/10 Food
  • 1,113 reviews 9.1/10 Breakfast
  • 726 reviews 8.9/10 Vibe

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