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Swissôtel Büyük Efes 5 stars

Customer review rating 4.5/5 5,605 reviews

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Swissôtel Büyük Efes
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Room 1

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Hotel extras

  • Located at the heart of the city of Izmir

  • Discover a living, breathing gallery of more than 800 masterpieces from around the world.

  • Pürovel Spa & Sport facili,es over 5.500m² with an outdoor & indoor pool.

  • Büyük Efes Convention Center includes 19 meeting and conference rooms.

  • Three restaurants & two bars present a selection of traditional and contemporary cuisines.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 38 meeting room(s)
  • Conventions hotel

Hotel location

Swissôtel Büyük Efes

Gaziosmanpasa Bulvari No 1
35210
alsancak
turkey

Tel: +90002324140000

Fax: (+90)002324141010

Check-in from 14h00

Check out up to 12h00

  • By plane

    ADNAN MENDERES INTERNATIONAL APT At 18km / 11 miles

GPS :38.4278764, 27.1339936

Our accommodations

All 402 guest rooms feature contemporary and elegant design and offer state-of-the-art technology. In addition the hotel has 74 Swiss Executive Rooms providing guests with exclusive privileges such as access to the Swiss Executive Club Lounge. The hotels well-appointed guest rooms and suites offer spectacular views over Izmir and the sea. 55 elegantly decorated suites offer the ultimate in style and comfort with spacious living areas and a full line of luxury amenities and services.

Classic Room City King

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: City side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities
  • Shoe polisher(...)

Classic Room Garden King

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Garden side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities

Swiss Advantage Room City King

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: City side *

* Subject to availability

  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities
  • Shoe polisher

Swiss Advantage Room Garden King

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities
  • Shoe polisher

Swiss Executive Room City King

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: City side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities
  • Shoe polisher

Swiss Executive Room King

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Garden side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities
  • Shoe polisher

Swiss Executive Room Sea King

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Sea side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities
  • Shoe polisher

Classic Room City Twin

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: City side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities
  • Shoe polisher

Classic Room Garden Twin

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Garden side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities
  • Shoe polisher

Swiss Advantage Room City Twin

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: City side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities
  • Shoe polisher

Swiss Advantage Room Garden Twin

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Garden side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities
  • Shoe polisher

Swiss Executive Room Twin

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Garden side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities
  • Shoe polisher

Swiss Executive Room Sea Twin

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Sea side *

* Subject to availability

  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities
  • Shoe polisher
Rooms

Our restaurants and bars

CAFE SWISS

Type of cuisine: International

Cafe Swiss is a relaxed and contemporary restaurant open for breakfast and lunch. It offers Turkish and Swiss cuisine from the Italian, French and German regions of Switzerland, with an extensive buffet and show kitchen.

Aquarium Mezzes&Grill

Type of cuisine: Other cooking style

Aquarium Mezzes & Grill welcomes its guests with its delectable appetizers prepared with the utmost care and delicious grilled food options. Unforgettable evenings await guests on Wednesdays, Fridays and Sundays, with live music.

EQUINOX RESTAURANT

Type of cuisine: International

Equinox, located on Level 9, is a fine dining restaurant that offers innovative fish and meat dishes, with an amazing view over Izmir Bay. Each dish is prepared with the freshest ingredients, combining Aegean favours with international cuisine.

SKY BAR

Non contractual photo

An irreplaceable hangout for its frequenters, Sky Bar serves fabulous cocktails accompanied by dazzling view of Izmir Bay. Live music performances and the rich sushi menu at Sky Bar make your experience even more delightful.

LOBBY LOUNGE

Non contractual photo

An elegant and comfortable lounge that offers a menu consisting of wide selection of food & beverages such as sandwiches & salads, coffee & tea specialties, alcoholic beverages, soft drinks, fresh juices as well as pastries from Swiss Gourmet's selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Pool Bar

Non contractual photo

The Pool Bar offers a full range of refreshing cocktails, coffee and herbal tea selections. Light snack foods are also offered. Pool Bar is just open in summer months

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 38

  • Maximum size: 1,750 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Swissôtel Büyük Efes

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,605 reviews

The 10 days that I stayed at the Swiss was horrible. The staff were cleaning during weird hours during the day and constantly slamming on doors.

Customer review rating 4.5/5

Joy Business - 24/02/2020 Confirmed reviews ALL

The Swiss management needs to address personal hygiene within their staff. The cleaning crew had very bad odor and it was unacceptable. They need to take a shower everyday. Next, the front desk called every night if I needed anything which was an inconvenient time for me. Your staff needs to be aware of other people's sleeping schedule and should not be calling at all. If a guest needs a service, he/she will call. There is no need for unnecessary phone call at all. I have told them over and over (3 times) to not call because my sleep is being disrupted and nothing was done. Then, there is no policy for quiet hours within the hotel, kids and families are running in the hallway as if it was a playground. The noise is bothersome. I would recommend putting up signs in the hallway to respect other guests privacy and to keep the noise down. Lastly, advise the cleaning crew not to slam doors. The Swiss doors are poorly made because they make too much noise and even more noisier if the person slams it. Overall, I do not recommend the Swiss for other people to stay at if they have sensitivity to noise.

Dear De Encel Joy Toben T., Thank you for taking the time to tell us about your experience at the Swissôtel Büyük Efes. We strive to provide a superior service experience for every customer, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to inform you that all your comment has been shared with related departments.Please rest assure they will investigate them and get right actions. Also I would love to give you another information about daily phone call.When guest doesn't move DND card from the room, we call guest for their safety. That's why our colleagues called you daily, I do apologize for inconvenience if they called you late. As we would not wish you to be left with a poor impression of your time with us, I would like to invite you to enjoy our Brunch ( for 2 person ) with our compliments. When you have a date in mind, please contact me directly on by email or phone so that I can personally oversee the arrangements. Thank you again for bringing these important issues to our attention, and it is our hope that you will give us the opportunity to better serve you in the near future. We are looking forward to welcoming you again at Swissôtel. Please do not hesitate to contact me during your next visit. Sincerely, Öznur GÜMÜŞKAYA Guest Relations Manager Swissôtel Büyük Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel : +90(0….5176 | Mob : +90(0….1326 | Fax :+90(0….1010 E-mail:oz…

Good stay but why contact in Arabic language?

Customer review rating 4.5/5

Bora Business - 17/02/2020 Confirmed reviews ALL

I stayed several times and really enjoyed in your hotel. But when I received this email, I feel bad. Why main language in this email is Arabic? I am Turkish citizen who stayed in a hotel in Turkey. If you don't know nationality or language preference of your customers, just use English. I dont want to be contacted in Arabic language in my country.

Sayın Bora C., Otelimizde almış olduğunuz hizmet ile ilgili anketimizi cevaplamak üzere zaman ayırdığınız ve görüşlerinizi bizlerle paylaştığınız için teşekkür ederiz. Konaklamanızdan memnun ayrılmış olmanıza çok sevindik. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz değerli misafirlerimizin görüşlerini bilmek bizler için çok önemlidir. Anketinizin farklı bir dilde gelmiş olmasından dolayı üzüntümüzü belirtmek isteriz. Tüm anketlerimiz, misafirlerimizin kimlik ve pasaport bilgilerindeki ülkeye uygun dilde gitmektedir. Sizin profilinizde, anketinizin Arapça gitmesine neden olacak hiçbir bilgi görünmemekte olup, sistemsel bir hata olduğunu düşündüğümüz bu durumu IT departmanımız halen araştırmaktadır. Sizi en yakın zamanda otelimizde yeniden ağırlamaktan memnuniyet duyarız. Saygılarımızla, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Clean,well located,green garden,excellent beds,polite caring staff,not old decoration

Customer review rating 4.5/5

Dina J. Couples - 14/02/2020 Confirmed reviews ALL

After staying in Istanbul branch I decided to stay in Swissôtel everywhere i go.well located,green garden,nice smell,beautiful decorations,amd the best part is the comfortable beds and pillows,i liked big windows with nice view,and especially kind polite caring staff,the lobby is beautiful,the security is great,so safe.it was just near the sea.the breakfast is so delicious,diverse and is served in a beautiful place.

Dear Dina j., We very much appreciate your evaluation regarding your recent stay at Swissotel Buyuk Efes İzmir. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you for sharing your experience and we look forward to warmly welcome you back in the near future. Yours cordially, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir
Customer review rating 4.5/5

Mahrous Business - 13/02/2020 Confirmed reviews ALL

Tidy place

Dear Khaled Z., Thank you for taking your time to complete our survey and share your experience of us. We are pleased to hear that you have enjoyed your stay. As we always aim to improve our service quality, your feedback is very important for us. We always try to give proper ugrades to all of our valuable guests only upon availability of the rooms and when there isn't enough avaliability, we offer the upgrade with the best rate available to our guests in case they want to change their rooms. We hope to welcome you back to Swissotel Büyük Efes İzmir for your future İzmir visits. Yours cordially, Sinem Onuk Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Disappointed

Customer review rating 4.5/5

S.perry Families - 06/02/2020 Confirmed reviews ALL

I checked out 29th of January you still haven’t put the deposits and extra night (??) charge back in my credit card. It has been 10 days. You are still holding my money. I will never stay at a Swissôtel again.

Dear Sezen P., Thank you for taking the time to tell us about your experience at the Swissôtel Büyük Efes. We strive to provide a superior service experience for every customer; therefore each feedback is very important to us. Firstly i would like to say ,although this issue is related with bank we tried to help you. Let me inform you about deposit procedure to make the topic clear. Whenever guest check out, the deposit cancellation has been apply by receptionist directly. After that all process is on bank side. Unfortunately we can not control Turkish or İnternational bank process. But we called Turkish bank to do their best. Please contact your bank to follow the situation. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on (0…76) We are looking forward to welcoming you again at Swissôtel. Please do not hesitate to contact me during your next visit. Sincerely, Öznur GÜMÜŞKAYA Guest Relations Manager Swissôtel Büyük Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel : +90(0….5176 | Mob : +90(0….1326 | Fax :+90(0….1010 E-mail:oz…

Good stay

Customer review rating 4.5/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

Travelling in Izmir occasionally, Swiss Hotel is one of the choices to stay. It is well located in Alsancak and Kordon close to the bay. The Hotel gives all the things you need incl. a well equipped gym. Restaurants and bars are nearby. This time I stayed in a room at a lower floor, the room was nice but without the breathtaking views of the upper levels

Dear Michael A., Thank you for taking your time to complete our survey and share your experience of us. We are pleased to hear that you have enjoyed your stay. As we always aim to improve our service quality, your feedback is very important for us. Please kindly be informed that we have taken a note to assign you upper floor rooms upon availability for your future visits. We hope to welcome you back in the near future. Yours cordially, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Well located and great stay

Customer review rating 4.5/5

Batool Families - 05/02/2020 Confirmed reviews ALL

All front desk where very helpful..Aisha in the lounge reception was really welcoming and friendly..much recommended to stay there

Dear Ahmad Mahmoud Nahar S., We very much appreciate your evaluation regarding your recent stay at Swissotel Buyuk Efes İzmir. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you for sharing your experience and we look forward to warmly welcome you back in the near future. Yours cordially, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Extremely good hotel, excellent location, excellent stay!

Customer review rating 4.5/5

Dafina Business - 04/02/2020 Confirmed reviews ALL

I had an excellent stay at your hotel.

Dear Dafina M., Thank you for taking your time to complete our survey and share your experience of us. We are pleased to hear that you have enjoyed your stay. As we consistently aim to improve our service quality, your feedback is very important for us. We always try to do our utmost best to provide a room for our guests who arrived to the hotel before check in time upon availability of the rooms. We hope to welcome you back to Swissotel Büyük Efes İzmir for your future İzmir visits. Yours cordially, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Quality

Customer review rating 4.5/5

Anonymous Solo - 03/02/2020 Confirmed reviews ALL

Generally very good: kind staff, new and clean facilities , very good breakfast buffet, good executive lounge. But, curious about one thing: I did not see the Artemis Statue you used to have in the lobby. Have you removed it? Villa d'Este in Tivoli had put its replica in its garden many centuries ago and it is still there. I think it suits you more than Tivoli as her home temple is much closer to Efes.

Dear Omur Ergin A., Thank you for taking your time to complete our survey and share your experience of us. We are pleased to hear that you have enjoyed your stay. As we always aim to improve our service quality, your feedback is very important for us. Please rest be assured that our internet is secure. Your device might be connected automatically because of your previous stay in our property. The replica of the Artemis Statue was moved to the entrance of our convention center which you may see during your next visit. We hope to welcome you back to Swissotel Büyük Efes in the nearest future. Yours cordially, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Always enjoy staying at the Swiss!!

Customer review rating 4.5/5

James Business - 03/02/2020 Confirmed reviews ALL

Best hotel experience I have had an Izmir!

Dear James Peter B., Thank you very much for completing our survey and sharing your experience of Swissotel Grand Efes İzmir. We are grateful to hear that our hotel provided you the best service in İzmir. We hope to welcome you back in the near future. Kind regards, Sinem Onuk Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

İzmir ve çevresinde işi olanlar için süper

Customer review rating 4.5/5

Ali S. Families - 02/02/2020 Confirmed reviews ALL

It was really nice to have executive services

Sayın Ali S., Anketimizi tamamlayarak konaklamanıza dair görüşlerinizi bizlerle paylaştığınız için teşekkür ederiz. Hizmetlerimizden memnun kalmanıza çok sevindik. Sizi en yakın zamanda otelimizde tekrar ağırlamaktan memnuniyet duyarız. Saygılarımızla, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Well located, clean.

Customer review rating 4.5/5

Peter Business - 01/02/2020 Confirmed reviews ALL

Very good hotel, good location, unfortunately horribly expensive minibar and at reception Staff charged me twice for it - cash and then on credit card. E-mail so far remains unanswered. Stupid 9€ for two choclate bars but it is a matter of principle.

Dear Piotr Arkadiusz C., Thank you for taking your time to complete our survey and share your experience of us. We are pleased to hear that you have enjoyed your stay. As we always aim to improve our service quality, your feedback is very important for us. We regret the minibar prices were inconvenient for you. Please kindly be informed that there isn't any duplicate charge for your minibar consumption which was paid by cash and the credit card payment was for the rest of your account. I will be sending a separate email to you with your detailed folio. After our investigation, we were not able to see any emails from your email address. We apologize for not being able to return to your email. You may forward the email to my email address below. I have taken a note for your future stays about your cleaning times and we will be doing our utmost best not to disturb you with the cleaning during your future stays. We hope to welcome you back to Swissotel Büyük Efes İzmir in the nearest future. Yours cordially, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Perfect escape into İzmir

Customer review rating 4.5/5

Zafer A. Families - 31/01/2020 Confirmed reviews ALL

Even though I live in İzmir, i can seldomly find time to visit around and enjoy the beautiful city. Selecting Büyük Efes was the perfect choice for that. Everything is located in walking distance and the restaurants around are the best in town. The spa and indoor pool was great to relax. The room was spacious and comfy.

Dear Ahmet Zafer A., We very much appreciate your evaluation regarding your recent stay at Swissotel Buyuk Efes İzmir. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you for sharing your experience and we look forward to warmly welcome you back in the near future. Yours cordially, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

good location

Customer review rating 4.5/5

Mert K. D. Business - 29/01/2020 Confirmed reviews ALL

sufficient accommodation for one night

Dear Mert Kadri d., Thank you for taking your time to complete our survey and share your experience of us. We are pleased to hear that you have enjoyed your stay. As we always aim to improve our service quality, your feedback is very important for us and your notes are taken into consideration. Please kindly be informed that we regret your bed was not comfortable for you and we hope your next accommodation will be more pleasant. We hope to welcome you back to Swissotel Büyük Efes İzmir for your future İzmir visits. Yours cordially, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

Best Stay in Izmir

Customer review rating 4.5/5

Okan S. Families - 29/01/2020 Confirmed reviews ALL

Best hotel in Izmir, very comfy rooms, fantastic wet areas, fine breakfast buffet, very central.

Dear Okan S., Thank you very much for completing our survey and sharing your experience of Swissotel Grand Efes İzmir. We are pleased that you have enjoyed our hotel. We hope to welcome you back in the near future. Kind regards, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

We love Swissotel Izmir and think of it as one of the best in Turkey

Customer review rating 4.5/5

Haluk S. Families - 03/01/2020 Confirmed reviews ALL

Wonderful. Your hotel is child and baby friendly. This is important for us. The room was very clean and functional. The staff is friendly and helpful. The meals (breakfast, dinner & room service) were delicious. And also the spa / gym / pool is excellent.

Dear Haluk S., We very much appreciate your evaluation regarding your recent stay at Swissotel Buyuk Efes İzmir. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you for sharing your experience and we look forward to warmly welcome you back in the near future. Yours cordially, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

An iconic hotel with great heritage run by unfriendly, uncooperative, dishonest and opportunist management

Customer review rating 4.5/5

Çağrı T. Business - 30/12/2019 Confirmed reviews ALL

Booked the rooms through a travel agent we use in İzmir with prepaid conditions. However we arrived one day early due to a misunderstanding between our agent and I. The person (Tayfun?) at reception at the time of our check in (late evening) has claimed that if I left a credit card with for a provisional credit clearance for the night of our stay following a letter from our agent the following day to explain the mistake we would get our provisional blockage removed hence paying for one night accommodation as originally planned. However, despite all the efforts of our agent the following day, you have charged us for the night we did not stay at your hotel and acted as if the promise was never made by your reception official. To me this is a very dishonest and opportunist act and do not deserve our custom ever.

Very good.

Customer review rating 4.5/5

Huseyin B. Business - 28/12/2019 Confirmed reviews ALL

As I always I am very happy with the servis provided.

Sayın Hüseyin Bağcı, Sizi otelimizde ağırlamak bizim için bir mutluluktur. Anketimizi tamamlayarak yapmış olduğunuz değerlendirme için teşekkür ederiz. Hizmetlerimizden memnun kalmanıza çok sevindik. Misafirlerimizin konforu ve memnuniyeti için keyifle çalışıyor olan tüm Swissotel Büyük Efes İzmir ailesi için takdiriniz çok değerli olup yorumunuz tüm ekibimizle paylaşılmıştır. Sizi en yakın zamanda otelimizde tekrar ağırlamaktan mutluluk duyacağız. Saygılarımızla, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

concierge

Customer review rating 4.5/5

Am Business - 27/12/2019 Confirmed reviews ALL

hi i called to concierge to ask for help with my dryer/curler they told me how to plug it and i follow up the instructions. However they did not provide the proper instructions and my curler was broken. i called the concierge and ask for help and they told me they were going to see what else can be done to help me and they were going to contact me. Nobody has contacted me yet. i need to admit the reception and the person who i gave my claim was very nice and gentleman, thanks in advance for your consideration on my request , as I just got my new urler ( paid $135CAD) and I was never able to used it! thank you

Dear Adizde Margarita M., Thank you for taking the time to tell us about your experience at the Swissôtel Büyük Efes. I am sorry that your experience did not meet your expectations. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I wish to assure you that we take all comments seriously. Also I would like to kindly inform that İf we cause any problem we are happy to solve it. We regret that your hair dryer was broken. We investigate all steps and listened all phone call records. After our investigation about the issue, it was found that the concierge agent had informed you correctly. After your phone call concierge called technician and got the right information then called you and said exactly right information. If you did something wrong before this instruction, obviously it doesn't seem our fault. The hotel is not responsible for the guests’ usage of their items in the room. We hope to welcome you back to our property in the new year. Sincerely, Öznur GÜMÜŞKAYA Guest Relations Manager Swissôtel Büyük Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel : +90(0….5176 | Mob : +90(0….1326 | Fax :+90(0….1010 E-mail:oz…

Great to stay your hotel

Customer review rating 4.5/5

Fırat Business - 26/12/2019 Confirmed reviews ALL

Totally great

Sayın Firat S., Anketimizi tamamlayarak konaklamanıza dair görüşlerinizi bizlerle paylaştığınız için teşekkür ederiz. Hizmetlerimizden memnun kalmanıza çok sevindik. Sizi en yakın zamanda otelimizde tekrar ağırlamaktan memnuniyet duyarız. Saygılarımızla, Sinem Onuk Misafir Ilişkileri Yetkilisi Guest Relations Executive Swissôtel Buyuk Efes, Izmir Gaziosmanpasa Bulvari No:1 | Alsancak, 35210 Izmir | Turkey Tel: +90(0….5176 | Mob: +90(0….1331 | Fax: +90(0….1010 E-mail: si… | www.swissotel.com/izmir

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