Dear Guest, Thank you very much for your wonderful feedback and for giving us such an excellent rating. We are delighted to hear that you had a perfect stay and were especially pleased with our excellent location. It is truly rewarding to know that you were satisfied with every aspect of your experience, from arrival and check-in to the cleanliness, our team, accommodation, Wi-Fi, and departure. Your kind recommendation means a great deal to us and serves as a wonderful motivation for our entire team. We look forward to welcoming you back for another exceptional stay in the future. Kind regards,

Dear Valued Guest, Thank you very much for taking the time to share your kind feedback with us. We are delighted to hear that you had a pleasant stay and that you were especially satisfied with the service provided by our team. Your positive comments are greatly appreciated and serve as a wonderful motivation for all of us. We are also pleased to know that you value our ALL – Accor Live Limitless loyalty programme and would recommend our hotel to your friends and family. It was a pleasure to welcome you, and we sincerely hope to have the opportunity to host you again for another enjoyable stay. Warm regards,

Dear Guest, Thank you very much for choosing our hotel and for taking the time to share your valuable feedback with us. We are delighted to hear that you were pleased with our convenient location and that our attentive, friendly, and helpful team contributed positively to your stay. Your kind comments are a great source of motivation for our entire team. We would also like to sincerely thank you for your continued loyalty as a valued ALL Accor member. Guest satisfaction is always our top priority, and we are committed to providing a comfortable, enjoyable, and memorable experience during every stay. We look forward to welcoming you back to our hotel in the future and having the opportunity to provide you with an even more enjoyable experience. Kind regards,

Değerli Misafirimiz, Güzel değerlendirmeniz ve değerli geri bildirimleriniz için teşekkür ederiz. Konaklamanızdan genel olarak memnun kalmış olmanız, özellikle kahvaltımızı ve ekip arkadaşlarımızı beğenmeniz bizleri çok mutlu etti. Kahvaltı ekibimiz ve resepsiyon ekibimiz hakkındaki olumlu yorumlarınızı kendileriyle mutlaka paylaşacağız. Bununla birlikte, klimanın çalışma sırasında çıkardığı ses nedeniyle yaşadığınız rahatsızlıktan dolayı üzgün olduğumuzu belirtmek isteriz. Konforunuzu etkileyen bu konuyu ilgili ekiplerimizle paylaşarak gerekli kontrollerin yapılmasını sağlayacağız. Sizi yeniden ağırlamaktan ve bir sonraki konaklamanızda çok daha keyifli bir deneyim sunmaktan mutluluk duyarız. Saygılarımızla,

Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback and for choosing to stay with us once again. We are delighted to know that our convenient location, friendly and helpful team, comfortable accommodation, and breakfast met your expectations. It is especially rewarding to hear that our Front Desk team contributed positively to your stay. Your kind words will certainly be shared with them, as they serve as a great source of motivation. We also appreciate your comments regarding the ALL App. We understand that the booking process can sometimes be challenging, and your feedback is valuable as we continue working to improve the user experience. It is wonderful to know that you enjoyed our "Skip the Clean" sustainability initiative and found the additional ALL Reward points to be a meaningful benefit. Thank you for supporting our efforts toward more sustainable hospitality. As one of our valued ALL Gold members, your continued trust means a great deal to us. We truly appreciate your recommendation and are delighted to hear that you would choose ibis İzmir Alsancak again. We look forward to welcoming you back on your next visit to İzmir. Kind regards,

Değerli misafirimiz, Güzel değerlendirmeniz ve nazik yorumunuz için çok teşekkür ederiz. Konaklamanızın konforlu geçmesinden ve ekibimizin hizmetinden memnun kalmış olmanız bizleri çok mutlu etti. Genel olarak olumlu deneyiminizin yanı sıra temizlikle ilgili değerlendirmenizi de not ettik. Hizmet kalitemizi sürekli geliştirmek adına geri bildirimlerinizi ilgili ekiplerimizle paylaşacağız. Sizi gelecekte yeniden ağırlamaktan büyük memnuniyet duyarız. Saygılarımızla,

Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback following your stay at ibis Izmir Alsancak. We are delighted to learn that you enjoyed our convenient location, the warm welcome from our team, and the special room ambience prepared for your arrival. It is especially rewarding to know that our friendly and professional staff helped make your stay memorable. Your kind words and recommendation mean a great deal to all of us. We will be sure to share your appreciation with the entire team, who will be thrilled to know they contributed to such a positive experience. We truly appreciate your trust and look forward to welcoming you back the next time you visit Izmir. Until then, we wish you safe travels and all the best. Kind regards,

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location and found the bed comfortable during your stay. However, we would like to express our sincere apologies for the inconvenience you experienced with the air conditioning and the shower drainage. We are glad that our team was able to respond promptly to your request during your stay. Your comments, particularly regarding Room 402, have been shared with the relevant departments for further review and the necessary follow-up. We also appreciate your feedback regarding the Wi-Fi connection and ease of access. All guest comments are carefully reviewed as part of our ongoing efforts to enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay in the future. Kind regards,

Sayın Misafirimiz, Değerli geri bildiriminizi bizimle paylaştığınız ve otelimizi en yüksek puanla değerlendirmeniz için içtenlikle teşekkür ederiz. Özellikle ekip arkadaşlarımızın güler yüzlü, yardımsever ve ilgili hizmetlerinden memnun kalmış olmanız bizleri son derece mutlu etti. Resepsiyon ve mutfak ekibimiz de dahil olmak üzere tüm ekibimize ilettiğiniz güzel sözlerinizi memnuniyetle paylaşacağız. Misafirlerimizin konaklamalarına olumlu katkı sağlayabilmek bizim için en büyük motivasyondur. Duş giderinin yavaş tahliye olmasıyla ilgili paylaşmış olduğunuz geri bildiriminiz ilgili departmanımızla paylaşılmış olup, gerekli kontroller gerçekleştirilecektir. Ayrıca sürdürülebilirlik uygulamalarımızı takdir etmeniz ve oda temizliği hizmetini atlama seçeneğimizi desteklemeniz bizler için büyük mutluluk kaynağıdır. ALL üyeliğinizin check-in sırasında yeterince fark edilmediğine ilişkin değerlendirmeniz için de teşekkür ederiz. Geri bildiriminiz ilgili ekiplerimizle paylaşılmış olup, misafir deneyimini daha da geliştirmek adına değerlendirmeye alınacaktır. Sizleri en kısa zamanda yeniden otelimizde ağırlamaktan büyük memnuniyet duyacağız. Saygılarımızla,

Dear Ewelina C., Thank you very much for your wonderful review and for awarding us a perfect score. It is truly rewarding to know that your stay with us exceeded your expectations. We are delighted to learn that our hospitality, service, and the warm welcome provided by our team made such a positive impression on you. Knowing that you chose to return to our hotel because of the experience you had with us is one of the greatest compliments we could receive. Your kind words inspire our entire team to continue delivering memorable experiences to each and every guest. We are also sincerely grateful for your recommendation to your friends and family. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to Istanbul. Kind regards,

Sayın Misafirimiz, Değerli geri bildiriminizi bizimle paylaştığınız için teşekkür ederiz. Otelimizin konumu, genel konseptimiz, temizlik hizmetlerimiz ve kahvaltı deneyiminizle ilgili olumlu görüşlerinizi paylaşmanız bizleri memnun etti. ALL Accor Silver üyesi olarak bizi tercih etmeniz ve sadakat programımız hakkındaki olumlu değerlendirmeniz için ayrıca teşekkür ederiz. Bununla birlikte, konaklamanız sırasında talep ettiğiniz bazı hizmetlerde yaşadığınız aksaklıklar ve ekibimizle ilgili deneyiminizin beklentilerinizi tam olarak karşılamamış olması nedeniyle üzgün olduğumuzu belirtmek isteriz. Misafir taleplerinin zamanında ve eksiksiz şekilde takip edilmesi bizim için büyük önem taşımaktadır. Geri bildiriminiz ilgili ekiplerimizle paylaşılmış olup, hizmet standartlarımızın geliştirilmesi adına gerekli değerlendirmeler yapılacaktır. Ayrıca sürdürülebilirlik uygulamalarımız kapsamında havlu değişimiyle ilgili tercihlerinizin daha dikkatli şekilde takip edilmesi gerektiğini not aldık. Misafirlerimizin tercih ve taleplerine daha hassas yaklaşmak için ekiplerimizle gerekli hatırlatmalar yapılacaktır. Sizi gelecekte yeniden otelimizde ağırlamayı ve bir sonraki konaklamanızda beklentilerinizi daha iyi karşılayan bir deneyim sunmayı dileriz. Saygılarımızla,

Dear Valued Guest, First of all, thank you for taking the time to share your feedback with us. While we are pleased to hear your positive comments regarding our central location and rooms, we are truly sorry for the inconvenience you experienced during your stay. We sincerely apologize for the cigarette smell in your room and the issue you encountered with the shower, which did not meet the experience we aim to provide to our guests. Please know that the room in question is classified as a non-smoking room, and your feedback has been shared with the relevant housekeeping and technical departments for further investigation and follow-up. Our cleaning and maintenance control procedures will also be reviewed accordingly. Your comments are highly valuable to us as they help us improve our service quality. We hope to have the opportunity to welcome you again and provide you with a much better experience in the future. Kind regards,

Dear Guest Fatih M., Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you found your stay comfortable. However, we are sincerely sorry to learn about the issue you experienced with the shower drain. Please accept our apologies for the inconvenience this caused and for not meeting the standards of cleanliness and maintenance that we strive to provide to all our guests. Your comment has been shared with our Housekeeping and Maintenance teams, and the matter has been addressed to help prevent similar situations in the future. Feedback such as yours is invaluable, as it allows us to improve both our facilities and the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with a much better stay that fully reflects our commitment to quality and guest satisfaction. Kind regards, Ibis İzmir Alsancak Guest Relations Department

Dear Valued Guest Shafina F., Thank you very much for your wonderful review and for awarding us a perfect score of 100/100. We are delighted to learn that you had an excellent stay at Ibis Izmir Alsancak. It is truly rewarding to know that you found our hotel clean, comfortable, and well maintained. Providing a welcoming and pleasant environment for our guests is one of our top priorities, and your kind feedback reassures us that we are on the right path. We are especially pleased to hear your appreciation for our housekeeping team and the service provided by our staff. Your recognition of their efforts means a great deal to us. A special thank you as well for mentioning Murat at reception. We will be delighted to share your kind words with him. Knowing that he helped make your stay more enjoyable and made you feel welcome will be a wonderful source of motivation for him and our entire team. Thank you once again for choosing Ibis Izmir Alsancak and for your recommendation. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Ibis Izmir Alsancak Guest Relations Team

Dear Guest Üftade Tuğçe P., Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you had a great stay at Ibis İzmir Alsancak and that everything met your expectations. It is especially rewarding to know that our housekeeping team made such a positive impression on you with their politeness, thoughtfulness, and dedication. Providing attentive service and creating a welcoming atmosphere for our guests are among our highest priorities, and your kind words are a great source of motivation for our team. We will be pleased to share your compliments with our cleaning staff, who work diligently every day to ensure our guests enjoy a comfortable and pleasant stay. Thank you once again for choosing Ibis İzmir Alsancak. We look forward to welcoming you back on your next visit to İzmir. Warm regards, Ibis İzmir Alsancak Guest Relations Team

Dear Guest İlker Çetinkaya, Thank you very much for your kind review and excellent rating. We are delighted to know that you had a pleasant stay with us. Your appreciation of our kind and attentive team, the cleanliness of your room, and the overall comfort of your stay means a great deal to us. Providing a welcoming atmosphere and ensuring our guests enjoy a clean and comfortable experience are among our top priorities, so it is truly rewarding to know that we met your expectations. Thank you for choosing ibis İzmir Alsancak. We look forward to welcoming you back on your next visit to İzmir. Warm regards, ibis İzmir Alsancak Guest Relations Team 🌿✨

Dear Guest Barkın Göreli, Thank you very much for taking the time to share your feedback and for your kind overall rating. We are glad to hear that you found many aspects of your stay enjoyable. However, we are truly sorry for the inconvenience you experienced regarding the air conditioning and the need to change rooms. We fully understand how important in-room comfort is, especially during warmer periods. Our hotel operates with a centralized air conditioning system, which is adjusted according to seasonal set values in line with our sustainability practices. Due to this system structure, it may take some time for the room to reach the desired temperature, particularly upon first entry or after prolonged non-use. That said, we regret that this affected your comfort and that the replacement room did not fully meet your expectations. Please be assured that your comments have been shared with our technical team for further review and improvement where possible. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you again for a more seamless experience. Warm regards, ibis İzmir Alsancak Guest Relations Team 🌿

Dear Guest Ezzobeir b., Thank you so much for your kind words and for taking the time to share your experience. Reading comments like yours truly means a lot to us. One of the things we value most is delivering exactly what our guests expect: a comfortable, reliable, and honest hospitality experience with no unpleasant surprises. Knowing that you felt our hotel reflects the international standards of ibis and that everything met your expectations is wonderful to hear. We are especially pleased that you felt safe and comfortable throughout your stay. Creating an environment where our guests can relax with peace of mind is one of our most important priorities. Thank you once again for your trust and for choosing to stay with us. We look forward to welcoming you back whenever your travels bring you to İzmir. Warm regards, Guest Relations Team ibis İzmir Alsancak

Dear Guest Paul S., Thank you for choosing our hotel once again and for taking the time to share your experience with us. We are delighted to learn that our location continues to be convenient for your visits, particularly due to our proximity to Alsancak İZBAN Station and your local activities. It is also wonderful to hear that you found the check-in process friendly and efficient, and that our team was able to assist you by safely storing your luggage after check-out while you continued your plans in the area. We appreciate your comments regarding the room and are pleased that it met your needs for an overnight stay. At the same time, we are sorry to learn that the air conditioning did not provide the level of comfort you expected and that the room temperature during the night was not as cool as you would have preferred. Guest comfort is very important to us, and your feedback has been shared with our technical team for review and follow-up. Your observations help us identify opportunities for improvement and ensure that we continue enhancing the experience we offer to our guests. Thank you once again for your valuable feedback and for your continued trust in our hotel. We look forward to welcoming you back on your next visit and providing you with an even more comfortable stay. Kind regards, Ibis İzmir Alsancak Guest Relations Team