ibis Izmir Alsancak 3 stars

Customer review rating (ALL Rating) 4.5/5 1,693 reviews

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ibis Izmir Alsancak - Image 1
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Ataturk Caddesi No 410, Konak, 35480 IZMIR, Turkey

Description

Hotel extras

  • Paid parking place next to hotel, all day rate is 240 TL

  • The hotel is at 2 minutes walking distance to IZBAN/Metro

  • The hotel is 30 minutes away to Adnan Menderes Airport by IZBAN/Metro

  • The hotel is 0.62 miles away from Izmir International Fair Ground

  • The hotel is located at the city attraction center

Our accommodation(s)

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Hotel location

ibis Izmir Alsancak

Ataturk Caddesi No 410, Konak
35480 IZMIR
Turkey

GPS:38.440681, 27.146712

Telephone
Fax +90 232 414 70 59

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

RESTAURANT

In the evening, the Café offers a themed approach to dining, with themes varying from one ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,693 reviews

Customer review rating 0.5/5

Burak D. Couples - Confirmed reviews ALL

We were placed in the smallest room I've ever seen in my life on first night. We have told the staff that the shower drain didn't work properly so we couldn't really shower, they told us there were no other rooms available or no handyman available to fix the issue, we literally had to shower inside a dirty water lake. They didn't fix the issue the next day either and we didn't want to move that day as we didn't really have time and relly tired. The next day they still didn't fix the issue or allow us to change our room. We had to make scene at the lobby to get them to change our room at 10-11 pm. The next room didn't have any problems and was significantly larger then the other one. It was the single worst stay I had especially compared the other ibis hotels

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to learn about the difficulties you experienced during your stay. First and foremost, please accept our sincere apologies regarding the shower drainage problem in your initial room. We completely understand how uncomfortable and frustrating it must have been to deal with standing dirty water while trying to shower. This situation is far below the standards of comfort, cleanliness, and maintenance that we aim to provide to all our guests. We are also very sorry that your concerns were not resolved promptly after you reported them to our team. Regardless of room availability or technical staffing limitations, your issue should have been handled with much greater urgency and professionalism. We fully understand your disappointment, especially after having to repeatedly request assistance over multiple days and ultimately needing to escalate the situation at the lobby late at night before receiving a room change. It is equally concerning to hear about the significant difference between the first and second rooms. Your comments about the size and condition of the original room compared to the replacement room have been noted carefully and will be shared directly with both our maintenance and front office management teams for immediate review. Please know that this experience does not reflect the level of service associated with the Ibis brand, nor the experience we want any guest to have. We deeply regret that your stay became one of the worst hotel experiences you have had, particularly because you have previously enjoyed stays at other Ibis properties. Your feedback is extremely valuable to us, as it helps identify areas where we must improve both our maintenance response procedures and guest service communication. We are currently reviewing this matter internally to ensure similar situations are handled much more efficiently in the future. Once again, we sincerely apologize for the inconvenience, frustration, and discomfort caused during your stay. We truly appreciate your patience despite the circumstances and hope you may consider giving us another opportunity in the future to provide you with the level of service you rightfully expected. Kind regards, Hotel Management

Customer review rating 5.0/5

Adem O. Couples - Confirmed reviews ALL

Thanks for everything, I stay with my wife for one day and it was a comfortable stay. the room was tidy, and stuff were very polite. Also the hotel located at the center of Alsancak

Dear Guest Adem Özel, Thank you very much for your 100-point rating and for taking the time to share your detailed and kind feedback regarding your stay at Ibis İzmir Alsancak. We are truly pleased to know that you and your wife had a comfortable stay with us. It is especially rewarding to hear that you found your room tidy and well-maintained, and that our team members contributed positively to your experience with their polite and attentive service. Creating a clean, comfortable, and welcoming environment for our guests is always one of our highest priorities. We are also glad that you appreciated our central location in Alsancak, which allows our guests to easily access key points of the city and enjoy their stay with convenience. Your kind words will be shared with our entire team, as feedback like yours serves as a great motivation for us to continue improving our service quality and guest experience. We sincerely hope to have the pleasure of welcoming you and your wife again in the future for another comfortable and enjoyable stay. Kind regards, Ibis İzmir Alsancak Guest Relations Team

Customer review rating 4.0/5

Fatma D. O. D. Couples - Confirmed reviews ALL

Well located, comfortable room, friendly, helpful and smiling personnel. The only negative thing: the shower drain was not working properly.

Dear Guest Fatma D. O. D., Thank you very much for sharing your valuable feedback regarding your recent stay at Ibis İzmir Alsancak. We are pleased to know that you found our hotel well located and enjoyed the comfort of your room, as well as the friendly, helpful, and smiling attitude of our team members. Your kind comments are truly appreciated and will be shared with our staff, as they are a great source of motivation. At the same time, we are sorry to learn about the issue you experienced with the shower drain in your room. Please accept our sincere apologies for any inconvenience caused. Your feedback has been shared with our technical team, and necessary checks and corrective actions will be carried out to ensure this does not reoccur. We always strive to provide a comfortable and pleasant experience for all our guests, and your comments are very important in helping us improve our services. We hope to have the pleasure of welcoming you again in the future and providing you with an even better stay. Kind regards, Ibis İzmir Alsancak Guest Relations Team

Customer review rating 4.5/5

John G. Business - Confirmed reviews ALL

The hotel is 1 min walk from the train station, conveniently located near all amenities. There is some work behind the hotel, but I couldn't hear it. The seafront is 10mins walk. The airport is around €12, and the taxi rank is right outside the hotel.

Dear Guest John G., Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to read that you found our hotel well located and your room comfortable. It is especially pleasing to know that our central location met your expectations and made your stay in Izmir more convenient. Being just a minute’s walk from the train station, close to local amenities, and within walking distance of the seafront are indeed advantages we are very proud of, and we are glad they contributed positively to your experience. We also appreciate your comments regarding the accessibility of transport options, including the easy taxi access and the convenient route to the airport. It is great to hear that these aspects helped make your travel arrangements smoother and more efficient. Regarding the ongoing works behind the hotel, we are pleased that this did not affect your comfort or rest during your stay. Nevertheless, we continue to monitor such external factors closely to ensure they do not impact our guests’ experience. Your feedback is very valuable to us, as it helps us maintain and further improve the quality of our services. We sincerely hope to have the pleasure of welcoming you back again in the near future for another comfortable and enjoyable stay. Kind regards, Ibis İzmir Alsancak Guest Relations Team

Customer review rating 3.0/5

Cem K. Families - Confirmed reviews ALL

We need low price

Dear Guest Cem Köksal, Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to read that you appreciated our good location in the heart of Alsancak, with easy access to transport links, the seafront, and many local amenities. We are glad this convenience added value to your stay. Regarding your comment about pricing, we would like to kindly note that our rates are aligned with the market conditions in İzmir and reflect the standards, services, and brand quality offered within our business hotel concept. We continuously monitor pricing to remain competitive while maintaining consistent service quality and guest experience. Your feedback is important to us, as it helps us better understand guest expectations. We will take your comment into consideration as part of our ongoing evaluation of value and pricing perception. We hope to have the opportunity to welcome you again in the future and provide you with a stay that fully meets your expectations in all aspects. Kind regards, Ibis İzmir Alsancak Guest Relations Team

Other web-users rate our hotel

  • 836 reviews 8.6/10 Location
  • 990 reviews 7/10 Room
  • 1,606 reviews 9.4/10 Service
  • 10 reviews 7.8/10 WiFi
  • 927 reviews 9.4/10 Cleanliness
  • 375 reviews 9/10 Breakfast

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