Fairmont Pacific Rim 5 stars

Customer review rating (ALL Rating) 4.8/5 3,981 reviews

Fairmont Pacific Rim - Image 1
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1038 Canada Place, V6C 0B9 VANCOUVER, Canada

Description

Hotel extras

  • 8,500 sq. ft Willow Stream Spa, named one of the world's best spas

  • Palm-lined rooftop pool and deck with spacious cabanas

  • Ultramodern rooms and suites with waterfront, city and mountain views

  • Award-winning restaurant Botanist with fine cuisine featuring locally sourced produce

Our accommodation(s)

Hotel location

Fairmont Pacific Rim

1038 Canada Place
V6C 0B9 VANCOUVER
Canada

GPS:49.288282, -123.11709

Telephone
Fax +1 604-695-5301

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,981 reviews

Customer review rating 3.5/5

Wilfred W. Business - Confirmed reviews ALL

-Was unable to check into room at the check-in time. i was asked to wait 1.5 hours for my Fairmont Gold Floor Suite. I was unable to change from my travel close to business close and attended two business meetings in sweats. Gold Floor check in was sorry, but not helpful. Asst. Mangere felt bad about check-in experience so offered me $100 credit at lobby bar- As a guest of the hotel, was unable to secure a table at the lobby bar throughout my stay. So gift was unusable Have not yest sent me a proper invoice and have yet to credit my Accor account any points.

Dear Mr. Wilfred, Thank you for taking the time to share your feedback following your recent stay with us at Fairmont Pacific Rim. I am Patrick serving as VIP Concierge Manager at Fairmont Pacific Rim. Please accept my sincere apologies for the experience you described, particularly the delay in accessing your suite upon arrival. I understand how inconvenient and frustrating this must have been, especially as it impacted your ability to prepare for your business meetings. This is certainly not the arrival experience we aim to provide. I am also very sorry to hear that the recovery offered during your stay was not ultimately usable, as you were unable to secure a table at the Lobby Lounge. We regret that this gesture did not improve your experience as intended. Additionally, I apologize for the delay in providing your final invoice and for the Accor points not yet being reflected in your account. Final invoice has been sent to "se…". I will be your main point of contact moving forward and would greatly appreciate the opportunity to speak with you directly to better understand your experience and personally follow up. At your convenience, please let me know a suitable time and phone number where I may reach you. Thank you again for bringing this to our attention. I look forward to connecting with you soon. Warm regards, Patrick Lee VIP Concierge Manager

Customer review rating 5.0/5

Kristin Y. Business - Confirmed reviews ALL

Great staff, friendly, accommodating.

Dear Dr. Y., Thank you for the great review of Fairmont Pacific Rim! We are delighted that you enjoyed your stay and look forward to welcoming you back soon. Warm Regards, Jason Cisneros Executive Manager

Customer review rating 3.0/5

Kathleen M. Couples - Confirmed reviews ALL

Thank you for inviting feedback. My husband and I have been staying at the Pacific Rim since 2010 or 2011 and have returned nearly every year, sometimes twice annually. Over that time, the hotel has consistently been our favorite place to stay in Vancouver, which makes this particular visit especially disappointing. Unfortunately, several aspects of our stay felt markedly different from the standard we have long associated with the property. Upon arrival, the lobby, which we have always recognized for its signature scent, had a noticeable sewer-like odor. In addition, the atmosphere throughout the property felt far less calm and refined than on previous visits. There were large groups of children running through the hallways, which disrupted the sense of quiet and relaxation we have traditionally enjoyed at the hotel. We were also required to move rooms twice during our stay. The second room proved even louder than the first, which meant an unexpected amount of our time was spent packing, relocating, and resettling rather than enjoying our visit. After more than a decade of stays, this was an entirely new experience for us at the Pacific Rim. We also chose to dine at Bacaro. Years ago, when Giovanni’s format changed we were initially disappointed, but this year, decided to approach the restaurant with an open mind. Unfortunately, both the food and service fell short of expectations, and I became quite ill later that evening. What has always set the Pacific Rim apart for us has been the consistent sense of polish, calm, and exceptional service. This visit, however, felt inconsistent with the standard we have come to expect from the Pacific Rim over many years of stays. For the first time since we began visiting, we left without the same enthusiasm to return. I have intentionally chosen not to publish this feedback publicly at this time. Given our long history with the property, I felt it was more appropriate to share these observations directly and allow the hotel an opportunity to review the experience.

Customer review rating 4.0/5

Perry R. Solo - Confirmed reviews ALL

Good , but very disappointing that a late check out wasn’t available. It’s one of the better advantages of be a platinum member.

Customer review rating 5.0/5

Kelli P. Couples - Confirmed reviews ALL

Check in was very smooth, and all staff were helpful and courteous. The room was a generous size and had thoughtful amenities. The bed was comfortable. You could not hear any street noise, nor could you hear noise from the hallway. We will definitely stay here again!

Dear Ms. P., Thank you for your positive feedback regarding your stay! We are pleased to hear that you enjoyed the accommodations and service and look forward to welcoming you back in the future. Kindest Regards, Jason Cisneros Executive Manager

Other web-users rate our hotel

  • 730 reviews 9.5/10 Location
  • 1,490 reviews 8.5/10 Room
  • 2,022 reviews 9.3/10 Service
  • 15 reviews 4.2/10 WiFi
  • 611 reviews 9.2/10 Vibe
  • 550 reviews 8.3/10 Amenities
  • 444 reviews 9.1/10 Food
  • 264 reviews 8.2/10 Cleanliness

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