Fairmont Pacific Rim

Fairmont Pacific Rim 5 stars

Customer review rating (ALL Rating) 4.6/5 2,261 reviews

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Hotel extras

  • Labeled ALLSAFE

  • 8,500 sq. ft Willow Stream Spa, named one of the world's best spas

  • Palm-lined rooftop pool and deck with spacious cabanas

  • Ultramodern rooms and suites with waterfront, city and mountain views

  • Award-winning restaurant Botanist with fine cuisine featuring locally sourced produce

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Fairmont Pacific Rim

1038 Canada Place
V6C 0B9 VANCOUVER
Canada

GPS:49.288282, -123.11709

Telephone +1 604-695-5300

Fax +1 604-695-5301

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

Our 5-star rooms and suites bring you unmatched comfort and luxury in Vancouver. Fine linens, Stearns & Foster beds, marble spa bathrooms and the latest high-tech amenities. Relax in one of these sanctums with a mountain, city or waterfront view. ring luxury linens, Stearns & Foster beds, spacious spa-like marble bathrooms with television-mirrors, iPad Customer Experience technology, as well as wall-mounted 42" LCD televisions with surround-sound.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,261 reviews

TripAdvisor Rating  5.0/5  4,044 reviews

Comfort, beauty, top notch service

TripAdvisor rating 5.0/5

moorm142 Couples - TripAdvisor review

My wife and I stayed here for just 1 night for a quick trip to Vancouver. I decided to treat us to the relatively pricey Ofuro suite as an early anniversary treat. We had high expectations and all of them were not just met but surpassed. The hotel is absolutely stunning and in a perfect location. The Ofuro suite took our breath away with the corner views overlooking the harbor with mountains in the back and the city to our right. The view alone made the room well worth the price but on top of that, everything had a luxurious yet soothing feeling from the bed, the tub/shower, the robes, to even the soft carpet and silky soaps and lotions. It was like having our own personal spa in our hotel room. The service was absolutely top notch as well. Everyone was so kind to us- the front desk ladies, the doormen, servers, everyone. They even left a bottle of champagne chilling for us in our room with glasses since they knew we were celebrating our anniversary. I will absolutely be staying here again and highly recommend others treat themselves to this hotel as well.

Thank you for your kind compliments and feedback on your most recent stay with us. We are grateful to know that you consider Fairmont Pacific Rim when celebrating milestones as our goal is to ensure each and every stay is most enjoyable and memorable. We hope to continue being a part of these celebrations for a long time to come! We're excited for the opportunity to welcome you back. Sincerely, Jens Moesker General Manager, Fairmont Pacific Rim & Regional Vice President, Pacific Northwest

Fantastic stay the bar staff in the evening was the only hiccup.

Customer review rating 4.5/5

Robert G. Couples - Confirmed reviews ALL

Loved the service. Bell staff, front desk was amazing. Bartenders were great. We were treated poorly by one of the bar wait staff but we will be back does sure.

Dear Mr. G., Thank you for taking the time to tell us about your experience at Pacific Rim. We are excited to see that the majority of your interactions were reflective of our standards of service; however, we are sorry to hear about your interaction with our service staff. At Pacific Rim, we strive to provide a an exceptional experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Exceptional services

Customer review rating 5.0/5

Stephanie Couples - Confirmed reviews ALL

Our stay at the Pac Rim was lovely. The staff was friendly and had great care and attention to detail. We enjoyed the time at the spa.

Dear M. P., We very much appreciate your great review of Fairmont Pacific Rim and we are so glad you had a wonderful time! We hope to welcome you back soon! Sincerely, Erin, Rooms Division Coordinator

5 star hotel with a single ATM, of but it’s broken and no one seems to want to fix it

Customer review rating 3.0/5

Daniel C. Friends - Confirmed reviews ALL

$500 per night, fine dining, luxurious environment… and yet only A SINGLE ATM MACHINE behind the staircase tucked away in the most hidden corner of the building…. Oh whats that?! It’s broken?! I was told “you can go accross the street to the bank”…… smh. If I was a tourist visiting this hotel, I would have walked out right there and then.

Dear M. D., We very much appreciate your comments and review of your recent stay at Fairmont Pacific Rim. Sincerely, Erin, Rooms Division Coordinator

Series of odd experiences

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

While we have stayed here regularly and it was always wonderful, not so this time. Day 1, we returned to our room to work & rest; drapes, sheers, and lights flashed on and off for almost an hour (some type of technology issue). Night 2 & morning 3, no cold water - hot water was coming out of both spigots. Engineering came to resolve, but it delayed us by an hour. Morning 4, got up very early to go to airport, same issue with only hot water. Unable to take a real shower, and had to wash hair with a washcloth. Very disappointing!

Dear M. C., Thank you for taking the time to share your comments concerning your stay at the Fairmont Pacific Rim. Excellent service is what we strive to be known for; therefore your feedback is extremely important. We have reached out to you personally. Sincerely, Erin, Rooms Division Coordinator

In partnership with TripAdvisor

Other web-users rate our hotel

  • 300 reviews 9.5/10 Location
  • 783 reviews 8.4/10 Room
  • 970 reviews 8.7/10 Service
  • 20 reviews 2.1/10 WiFi
  • 314 reviews 9.1/10 Vibe
  • 284 reviews 8/10 Amenities
  • 184 reviews 7.7/10 Cleanliness
  • 176 reviews 7.4/10 Comfort

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