Fairmont Hotel Vancouver 4 stars

Customer review rating (ALL Rating) 4.5/5 13,770 reviews

ALLSAFE approved hotel

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Fairmont Hotel Vancouver
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+ 15 Services

Hotel extras

  • Labeled ALLSAFE

  • Large heated indoor pool on the second-floor rooftop

  • Fully equipped gym and separate saunas for women and men

  • Pet-friendly hotel offering furry friends their own bowls, beds and treats

  • 63,000 sq. ft. of function spaces, including two grand ballrooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Fairmont Hotel Vancouver

900 West Georgia Street
V6C 2W6 vancouver
canada

Fax: (+1)604 6621929

Check-in from 15h00

Check out up to 12h00

  • By plane

    VANCOUVER INTERNATIONAL AIRPORT At 18km / 11.18 miles

  • By train

    VANCOUVER PACIFIC CENTRAL STN At nullkm / null miles

GPS:49.284, -123.12

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

Our 557 guest rooms and suites are the embodiment of Old World grace and style, while the latest amenities make these accommodations the ideal residence in downtown Vancouver. Experience this luxury hotel's understated elegance and heartfelt service.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 1,025

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Fairmont Hotel Vancouver

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

13,770 reviews

TripAdvisor Rating 4.5/5

4,397 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Clean room , good location. Fair rates.

Customer review rating 3.5/5

Stephen S. Couples - 21/01/2022 Confirmed reviews ALL

Our room was too small so we upgraded. My cell phone would not pick up the hotel wifi and I had to call in twice to get it fixed. We miss the open bar concept and the older look of the lobby. Staff was very friendly and helpful.

Always a pleasure!

Customer review rating 4.0/5

Anonymous Friends - 21/01/2022 Confirmed reviews ALL

The last few times we have stated in the city, we have chosen this hotel for the central location, amazing staff and good reputation.

Could have been better

Customer review rating 3.5/5

Anonymous Couples - 21/01/2022 Confirmed reviews ALL

No Bluetooth speaker in room, and the chromecast on the tv was a complicated setup. I’m general the TV was a little antiquated, emphasis on spending on pay per view movies. Would be a lot easier to go the Smart TV route and let people bring their own content alongside basic cable. Wasn’t a fan of our bellhop having an argument with the cleaning staff about who could use the door stopper. Not great from a premium accommodation. No hot tub is a little bit of a let down. Seems like having a hot tub goes with the pool.

Great customer service

Customer review rating 5.0/5

David Families - 20/01/2022 Confirmed reviews ALL

Great customer service from front desk, valet, restaurant staffs, basically from everyone. The room was noisy and only hot water came out from the tab(sink) which was very inconvenience, swimming pool was cold and it could have been a poor stay but great customer service from the entire staffs really made us feel great experience. Thank You and Well Done! we will be back for sure!

Great service, hotel amenities need updating

Customer review rating 3.5/5

Anonymous Friends - 20/01/2022 Confirmed reviews ALL

The Gold service was amazing, but the property needs to update the pool and refurbish hot tubs, maybe making it an outdoor experience.

Customer review rating 4.0/5

Darlene D. Couples - 20/01/2022 Confirmed reviews ALL

My daughter reserved a room for my husband and myself cro celebrate my bday . Check in was quite long and there was confusion at front desk . In the end didn’t get the room I had asked to be upgraded to as it was a silly amount to do so .

Amenities lacking

Customer review rating 2.0/5

Anonymous Solo - 20/01/2022 Confirmed reviews ALL

Stayed with you for a little spa-like vacation in Vancouver between Christmas and New Year. I do realize that there were some weather conditions that were part of the overall problem, though .the big cold had passed by the time I arrived. Pool, hottub, pool area for reading, steam room all closed. No water in my room for one day. No hot water for most of my stay. While I know these things are perhaps out of your control, I did ask to move rooms or to move hotels (to the Fairmont Waterfront which had a working pool and fitness area), and was declined. I was told I could head out and book it myself, but I was dealing with last-minute pricing and it was not a real option to do that. I appreciate that given the cost that I could not move to the Pac Rim, though I think the Waterfront was a very reasonable request. Given that I was a bit confined to my room (Omicron, pool not available, etc) - I asked to change to a room with more of a window (in my whole room there was one window that was about 1.5 - 2 feet wide, so it was rather dark and dim). I had booked a deluxe room with a view, and I would not consider what I received in line with that promise. A very nice person did comp some of my stay which is really appreciated, but the stay itself was not in keeping with what I have experienced over many years with the Fairmont brand promise. On my check-out day, I couldn't even shower (no water) and had just a bottle of water to prepare for the airport, which was rather undesirable (for all). Thanks for listening. I do know it will be better next time.

My go to place

Customer review rating 5.0/5

Jason B. Business - 20/01/2022 Confirmed reviews ALL

I was there for three nights and the whole staff was amazing from valet and on.

Good stay and location

Customer review rating 3.5/5

Rajnish D. Families - 19/01/2022 Confirmed reviews ALL

Very good. The manager Aman was very cooperative. He had a problem with the heating...he adequately upgraded us. His hospitality was great.

Friendly

Customer review rating 5.0/5

Anonymous Business - 17/01/2022 Confirmed reviews ALL

The staff were fantastic. Everything met all my expectations.

Well located

Customer review rating 2.5/5

Andrew B. Couples - 16/01/2022 Confirmed reviews ALL

Arrived to room after long flight late in the night and the toilet was soiled still (have pics). Had to wait for it to be cleaned before we could use. I had to ask each day for the water to be replenished in the room. Even when I spoke to the front reception she assured me water was already in the room (as it is part of turn down service) and instead of trusting that I was just in the room I had to go up, and then call the operator to send water because there was no water in the room. When the women brought the water in a bag, she was not too friendly. The towel hook in the bathroom fell off the wall. It wasn't even adhered to anything. (I have pics of that too) I also found it strange that when I checked out, not one person asked me about by stay. Positives: Well located Comfy Bed Accor Hotel Fairmont Brand Smell of the lobby

Customer review rating 4.0/5

Carolyne Business - 15/01/2022 Confirmed reviews ALL

Wonderful stay. Beautiful room, lovely staff. An 8 out of 10 because I should have asked for a room with a tub. Thank you for the complimentary beverages, the in room coffee and the outstanding box of crackers, cheese and fruit. Really lovely!

Great stay

Customer review rating 4.5/5

Carissa H. Families - 14/01/2022 Confirmed reviews ALL

Everything was great except for the wifi is really slow. Also the reservation was made under Mr. Chris H. and even though the front desk changed it to Ms. Carissa H., it was still under Mr Chris H. and I was called Mr H. each time I called room service and in each email. But other than that, we enjoyed our stay very much.

Great staff, friendly and helpful staff

Customer review rating 4.5/5

Anonymous Business - 14/01/2022 Confirmed reviews ALL

Everything was great. The only downside was the mini fridge in our room was broken (it would not open, there was a glowing red light). When we called about we were told that it was a glitch with the new install. I asked about alternative options and was told I could order the same thing through room service at the same cost. When I did that we received products much above mini fridge quality (and price). While we appreciate the service, it was slightly disappointing to not be able to order the simpler and cheaper version. Hopefully the fridge can be fixed soon for future guests. :)

Friendliest service

Customer review rating 4.0/5

Tina Solo - 13/01/2022 Confirmed reviews ALL

Beautiful hotel with exceptionally friendly service

Excellent Experience. Top Notch staff and hotel. Gold Floor: 5 Stars.

Customer review rating 5.0/5

D R. W. Business - 13/01/2022 Confirmed reviews ALL

Stayed one night for business on the 9th floor. Paul the concierge who took my vehicle was memorable in his professionalism. Excellent customer service skills and an impressive memory. Staff on the Gold floor were excellent and provided discreet service and an impeccable lounge, appealing food & beverage choices. Room was clean and ready when I arrived. I couldn't ask for a better hotel experience. Thank you.

Never a Disappointment

Customer review rating 5.0/5

Will P. Couples - 13/01/2022 Confirmed reviews ALL

The castle in the city is always a pleasure to stay at. Centrally located and just a 1 block walk from the sky train station, it provides an elegant and comfortable stay. The staff treat you with kindness and respect and their rooms are appointed nicely.

I was at the hotel for a week as I had an issue with my condo -water damage

Customer review rating 4.5/5

Craig S. Solo - 13/01/2022 Confirmed reviews ALL

The stay was pretty good.....I had a nice deluxe room I was a bit surprised on how I could hear noise from other rooms though

Covid 19

TripAdvisor rating 5.0/5

Ken W 20/04/2021 TripAdvisor review

I was spoiled at the Fairmont downtown Vancouver. The room, food and service was out standing.I would definitely recommend this hotel to all. I never had a chance to use the amenities but I am sure they are up to par with the service I received . I stayed for only 3nights starting April 14

Thanks For Being Awesome!

TripAdvisor rating 5.0/5

Kathy H 13/04/2021 TripAdvisor review

My trip back to B.C. was challenging to say the least but didn't expect leaving to be just as difficult! Not only is leaving my family hard but trying to get a mandatory Covid-19 test within the designated timeframe near impossible. While scrolling though the list of private labs in B.C. I clicked on FastTest, not only were the personnel efficient and kind but located right in my hotel!! I got my tests back quickly, and the friendly, gracious staff at the Fairmont Hotel Vancouver made my complicated trip just that much easier. Thank you for always coming through for me!

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