Fairmont Hotel Vancouver 4 stars

Customer review rating (ALL Rating) 4.5/5 6,210 reviews

Fairmont Hotel Vancouver - Image 1
Fairmont Hotel Vancouver - Image 2
Fairmont Hotel Vancouver - Image 3
Fairmont Hotel Vancouver - Image 4
900 West Georgia Street, V6C 2W6 VANCOUVER, Canada

Description

Hotel extras

  • Prime downtown location places you minutes from the city's biggest attractions.

  • Large heated indoor pool on the second-floor rooftop. Fully equipped gym and separate saunas.

  • Notch8 Restaurant features inspired menus, presented in the romance and glamour of the castle.

  • Pet-friendly hotel offering furry friends their own bowls, beds and treats

  • 63,000 sq. ft. of function spaces, including two grand ballrooms

Our accommodation(s)

Hotel location

Fairmont Hotel Vancouver

900 West Georgia Street
V6C 2W6 VANCOUVER
Canada

GPS:49.284, -123.12

Telephone
Fax +1 604-662-1929

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  6,210 reviews

TripAdvisor Rating  4.2/5  5,198 reviews

Certificate of excellence 2025

Customer review rating 2.0/5

Briana M. Families - Confirmed reviews ALL

Our stay at the Fairmont hotel Vancouver was riddled with issue after issue and it seems that it all came down to the staff not talking to each other and likely being understaffed for the holidays. I had emailed the concierge and reservations team with a couple of specific requests prior to our arrival. Nothing big, just needed a crib for our room & to add my father’s name to the room I reserved for him. Upon check-in, none of that information seemed to have made it to the front desk. We requested the couch be turned into a sofa bed at a specific time, so that when we returned from dinner we could do bedtime with our 4 year old. Nothing was done while we were at dinner & we had to request it again, further delaying bedtime. It took forever to get help via text, although they encouraged you to text them with any requests. This caused us another late bedtime as we were trying to order room service to be ready upon returning from the pool. Then, our room service order was incomplete. These are just some of the issues we experienced. To the hotel’s credit, they did their best to compensate us for the issues with generous f&b credits & comping parking fees. The GM even emailed us directly apologizing for the issues. While I am grateful to the hotel for these gestures, I doubt I’ll return with my family. Perhaps on a solo trip, but it was just too many issues for me to want to trust my young kids schedules to this property again.

Thank you for taking the time to share your feedback with our team. We aim to deliver exceptional experiences to each one of our valued guests and are truly disappointed to learn that we fell short this time. Please know that your experience is not reflective of our hotel standard, and we have shared your frustrations with our team to improve our services. We sincerely appreciate your comments and hope to have the opportunity to welcome you back for visit that meets your expectations. Kind regards, Mahmoud Hassan Director of Guest Experience and Loyalty

Customer review rating 3.5/5

Judith C. Couples - Confirmed reviews ALL

Our corner room was spacious but freezing cold - we had to have a space heater installed. Also one of the robes had two empty vodka bottles in the pocket - which indicates it hadn't been laundered?

Thank you for choosing to stay with us and for taking the time to share your review. We sincerely appreciate your feedback and will be sure to share your comments with our team to help improve our services. We hope to have the opportunity to welcome you back again soon. Kind regards, Mahmoud Hassan Director of Guest Experience and Loyalty

Customer review rating 3.5/5

Takoda G. Couples - Confirmed reviews ALL

Overall my partner and I had a great stay. The location of the hotel was perfect, and we loved the old feel and history behind the building. The in-room amenities were good, although we were a tad surprised to see the carpet bowing along the edge of the floor between the desk and television (obviously nothing serious, just a little thing I figured I would point out). Room 807 The only major issue we had was the state of the pool area. We knew going into it that the hot tub was unavailable after looking on the website post-booking but pre-check in, but the state of the room and the main pool itself was extremely alarming to be completely honest. The pool lining was rippled and seemed like water leakage was causing bubbling in some areas along the wall and pool bottom. The major concern however was the large amount of water damage along the edge of the ceiling and the skylight right above the pool. It was so bad when we were in there, that it was actively dripping into the pool. We spent way less time than we would have liked to because of this. One of the main reasons we chose this property over others for our anniversary was because there was an indoor pool, but that was a waste in this case. Other than that our experience was pleasant. The two concierge hosts we dealt with were both incredibly friendly and welcoming. I don’t remember either of their names but one was a younger man with short-medium dark hair working on 01/06 at around 5pm. The other was a middle aged woman with darker hair who was at the desk on 01/08 at around 12pm.

Thank you for taking the time to share your comments regarding your recent visit. We regret to hear that certain aspects of your stay fell below your expectations. Your feedback is invaluable and has been shared with the team to improve our services. Thank you again for your comments, we hope to have the opportunity to welcome you back in the future. Kind regards, Mahmoud Hassan Director of Guest Experience and Loyalty

Customer review rating 5.0/5

Liz S. Couples - Confirmed reviews ALL

Clean, friendly and convenient location.

Thank you for sharing your kind review. We appreciate your feedback and look forward to welcoming you back to our hotel soon. Kind regards, Mahmoud Hassan Director of Guest Experience and Loyalty

Customer review rating 5.0/5

John C. Families - Confirmed reviews ALL

Great stay. The only thing I would mention is that the hot tub was not available and appeared to have a putting green over top of what used to be the hot tub. Also there was a small drip from the ceiling into the pool. Everything else was great.

Thank you for staying with us and for taking the time to share your comments. We value your feedback and hope to have the opportunity to welcome you back to the hotel soon. Kind regards, Mahmoud Hassan Director of Guest Experience and Loyalty

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,860 reviews 9.4/10 Location
  • 3,098 reviews 6.5/10 Room
  • 3,344 reviews 8.7/10 Service
  • 38 reviews 4.8/10 WiFi
  • 1,286 reviews 5.4/10 Comfort
  • 960 reviews 7.7/10 Vibe
  • 756 reviews 6.5/10 Cleanliness
  • 269 reviews 7.7/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Vancouver

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.