Fairmont Waterfront 4 stars

Customer review rating (ALL Rating) 4.6/5 4,655 reviews

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900 Canada Place Way, V6C 3L5 VANCOUVER, Canada

Description

Hotel extras

  • Located near Canada Place and 300m from Waterfront Station

  • Spacious guest rooms, some with private terraces and direct pool access

  • Health club with gym, spa, whirlpool and year-round outdoor heated pool

  • Pet-friendly hotel with grassy area, dog beds, bowls and treats

Our accommodation(s)

Hotel location

Fairmont Waterfront

900 Canada Place Way
V6C 3L5 VANCOUVER
Canada

GPS:49.287287, -123.11373

Telephone
Fax +1 604-691-1999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,655 reviews

Customer review rating 3.5/5

Meghan M. Friends - Confirmed reviews ALL

Excellent location for coming over to Vancouver without a vehicle, very walkable from the seaplanes and to fun shopping on Robson. Beds could use some upgrading, quite firm and pillows could use updating as well.

Customer review rating 3.0/5

Lisa B. Business - Confirmed reviews ALL

Booked for the dental conference.

Customer review rating 4.5/5

Daniel C. B. Families - Confirmed reviews ALL

All is good

Customer review rating 2.0/5

Saad M. Business - Confirmed reviews ALL

I checked in to the hotel on March 10th around 2am. I had let the staff at the front desk know that I would be ordering food through Uber to the front desk around 5:30am. My ask was that the front desk call me when the food was here so that I can come down to pick it up or bring it up to my room I woke up around 8:00 am and was disappointed to realize my food wasn't brought up nor was there any attempt to wake me up. Normally, I wouldn't make a big deal of this, but the reason I'm upset is that I was on a fasting diet that day and was looking for help to wake up on time to have my last meal. Unfortunately, since I missed the window, I was unable to eat again until 7pm that day, and it goes without saying that it was an uncomfortable day. Understanding that there could have been a mixup, I asked the front desk if they had attempted to reach me and if I had slept through their attempts (I had also slept through all of my alarm, which I tend to do sometimes when I'm very exhausted after traveling, hence why I was hoping for help waking up). However, the front desk staff said they did not try to wake me up as it was during quiet hours and they didn't wish to disturb me. I appreciated the sentiment but was surprised as I thought I made it clear that they could have at least brought the food up to me and knock on the door or call me down. When I tried again with a different staff during my checkout time, I got a different excuse that the staff didn't know who ordered the food and hence kept it in the kitchen (even though uber eats orders always include a first name on the receipt on the package). In neither of those cases did I get any sympathy or anything more than a flat "sorry". So I effectively gave up on trying to get a proper explanation. Again, normally I totally ignore miscommunications like this or small issues, but this one caused quite a bit of discomfort throughout the day. Aside from that, I appreciated that the team recognized the gold status and upgraded my room! But I'll be honest, I don't know if I would use this facility next time I'm in a crunch or need a really reliable team to help us during a busy season at our company.

Dear Saad M., Thank you for taking the time to share your experience at Fairmont Waterfront. I am pleased to hear that you appreciated the upgrade due to your gold status, but I sincerely regret to learn about the inconvenience you faced regarding your food delivery and the lack of communication from our team. Your concerns regarding the missed notification and the subsequent discomfort you experienced are valid and I understand how distressing it must have been, especially given your fasting schedule. Our staff is trained to balance guest comfort with adherence to quiet hours, and it appears that we fell short in addressing your specific request for assistance. I appreciate your feedback about the handling of your Uber Eats order, and I will ensure this matter is reviewed with the team to improve our service. We value your insights as they are crucial in helping us enhance our guest experience. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best regards, Camila Schulze Fairmont Waterfront

Customer review rating 4.5/5

Randy S. Couples - Confirmed reviews ALL

The service was at the Gold level was fantastic and the canapes/breakfast served there was so good- hot and fresh.

Other web-users rate our hotel

  • 1,455 reviews 9.6/10 Location
  • 2,247 reviews 7.8/10 Room
  • 2,580 reviews 9/10 Service
  • 26 reviews 4.4/10 WiFi
  • 640 reviews 7.5/10 Cleanliness
  • 375 reviews 4.9/10 Value
  • 253 reviews 7.3/10 Breakfast
  • 228 reviews 8.6/10 Pool

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