Novotel Christchurch Airport 4.5 stars

Customer review rating (ALL Rating) 4.6/5 5,127 reviews

Best price
guarantee
Novotel Christchurch Airport - Image 1
Novotel Christchurch Airport - Image 2
Novotel Christchurch Airport - Image 3
Novotel Christchurch Airport - Image 4
30 Durey Road, Christchurch Airport, PO Box 14041, 8053 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • ALLSAFE Certified

  • 24-Hour Reception

  • Flexible conference options with floor to ceiling windows

  • On-site fitness centre

  • Self-parking is available in dedicated Airport parking spaces for an additional fee

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Christchurch Airport

30 Durey Road, Christchurch Airport, PO Box 14041
8053 CHRISTCHURCH
New Zealand

GPS:-43.486398, 172.53687

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,127 reviews

Customer review rating 4.5/5

Chris T. Solo - Confirmed reviews ALL

Apart from being in an excellent location, well appointed and great views over the apron all staff met were fantastic, from front desk to cleaning staff . Particularly shout out to gentleman on front desk at 4am who was understanding and empathetic of my delayed arrival and ensured smooth checkin and a friendly smile - sometimes the smaller things matter most - thank you - I’ll be back!

Dear Chris T., Thank you for your kind feedback regarding your recent stay at Novotel Christchurch Airport. We are delighted to hear that you appreciated our excellent location, well-appointed facilities, and particularly our dedicated staff. Your mention of our front desk team member's understanding and empathy during your late arrival truly highlights our commitment to guest service. We look forward to welcoming you back in the future and providing you with another memorable experience. Best regards, Novotel Christchurch Airport

Customer review rating 2.5/5

Michelle L. Solo - Confirmed reviews ALL

The hotel stay was fine

Kia Ora Michelle, Thank you for taking the time to share your feedback. I’m pleased to hear that your stay was overall satisfactory, however I’m sorry to learn about the confusion and disappointment regarding your loyalty points. Please accept my sincere apologies for this situation. Unfortunately, as the booking appears in our system as having been made via a third-party channel, we are unable to award ALL loyalty points for this stay. In some cases, bookings made through partners such as Qantas — including when Qantas points are used — can display on our side as being processed via Expedia. I understand how frustrating this must be, particularly if you believed the booking was made directly, and I’m very sorry for the inconvenience caused. We truly value your loyalty and hope to have the opportunity to welcome you back again in the future. Kind Regards, Samantha Wing Front Office Manager

Customer review rating 4.5/5

Janice M. Couples - Confirmed reviews ALL

Large comfortable room with runway view. Easy access to the airport (5 minute walk) Bathroom setup was a bit strange. Top floor restaurant was very good.

Dear Janice M., Thank you for your kind feedback. We are pleased to hear you enjoyed the comfortable room and the convenience of our location. Your comments regarding the bathroom setup will be taken into consideration as we continuously strive to enhance our guest experience. Goodbye and best wishes, Novotel Christchurch Airport

Customer review rating 3.5/5

Matt A. Couples - Confirmed reviews ALL

The room was ok, not a outstanding place, especially for the price, and having to pay $60 for parking was a large cost,

Kia Ora Matt, Thank you for taking the time to share your feedback. I’m pleased to hear you found your room comfortable, however I’m sorry to learn that your stay did not fully meet expectations and that the parking cost and information provided at the time of booking caused frustration. Please accept my sincere apologies for the inconvenience. I also apologise that the parking details were not clearly explained when you first enquired at check-in. We appreciate how important clear information is, especially regarding additional charges, and I’m sorry this was not communicated more effectively on this occasion. Your comments have been shared with our Front Office team to ensure we improve consistency in how this is presented to guests, including our valued ALL Accor Gold members. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless and informed experience in the future. Kind Regards, Samantha Wing Front Office Manager

Customer review rating 5.0/5

Scott E. Couples - Confirmed reviews ALL

Perfectly located and extremely comfortable. Staff was very helpful and friendly!

Dear Scott E., Thank you for your kind words regarding our location, comfort, and the helpfulness of our staff. We are thrilled to hear that you had a positive experience with us and appreciate your feedback. Best regards, Novotel Christchurch Airport

Other web-users rate our hotel

  • 3,157 reviews 9.6/10 Location
  • 3,530 reviews 8.6/10 Room
  • 2,917 reviews 8.8/10 Service
  • 22 reviews 7.4/10 WiFi
  • 1,627 reviews 8.1/10 Comfort
  • 1,485 reviews 8.2/10 Food
  • 1,132 reviews 9.1/10 Cleanliness
  • 767 reviews 8.4/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Christchurch