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Novotel Christchurch Airport Hotel 4 stars

Customer review rating 4.6/5 638 reviews

ALLSAFE approved hotel

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Novotel Christchurch Airport
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+ 20 Services

Hotel extras

  • Ideal location, the hotel is right outside the arrivals terminal

  • Food Exchange dining experience with views of the Southern Alps

  • Flexible conference options with floor to ceiling windows

  • The N'Room, offering space, natural light and unique wall art.

  • Fitness centre with high tech equipment and motivating views

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Christchurch Airport

30 Durey Road
Christchurch Airport
PO Box 14041
8053 christchurch
new zealand

Tel: +64033576610

Check-in from 14h00

Check out up to 11h00

  • By plane

    CHRISTCHURCH INTL At 0.1km / 0.06 miles

  • By train

    CHRISTCHURCH At 9.1km / 5.65 miles

GPS :-43.486398, 172.53687

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • TV room service ordering

Superior Room with 1 Queen BedNon contractual photo

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Superior Room with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • TV room service ordering

Superior Room with 3 Single Beds

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • TV room service ordering

Executive Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • TV room service ordering(...)
Rooms

Our restaurants and bars

Food Exchange

Type of cuisine: International

The Food Exchange is a trendy and modern social hub where food is the inspiration for the occasion. The top floor restaurant uses locally sourced produce and has panoramic views of the Southern Alps.

Menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GourmetBar

Type of cuisine: Cafe

Whether it's a bite on the run or refuge from the hustle and bustle of the airport, Our ground floor Café GourmetBar offers a selection of fresh, light and healthy menu options.

Menu (PDF)

Lunch

06:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Exchange Bar

Non contractual photo

Novotel is a new signature bar at the hotel lobby, a perfect place to start your stay or meet with friends and colleagues. It serves simple and authentic cuisine inspired by global and local culinary themes.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 217 m²

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Christchurch Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

638 reviews

tripadvisor

TripAdvisor Rating 4.5/5

108 reviews

Great experience

Customer review rating 4.5/5

Iosefo T. Solo - 27/07/2020 Confirmed reviews ALL

2 weeks in managed isolation and you guys did everything to make us feel comfortable!!

Dear Iosefo T., We very much appreciate your comments regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and hope you will visit us again under normal circumstances. Sincerely, Varun Bhatia Rooms Division Manager

Nice Rooms, Bad Food

Customer review rating 3.0/5

Kaz, B. Solo - 21/07/2020 Confirmed reviews ALL

Excellent rooms with great amenities, staff were please take and always helpful, however being in a managed facility In isolation for two weeks isn’t a holiday or a walk in the park. The food was mostly bad during the stay. Not sure why as I know other manage facilities had choices of what 3 meals they wanted daily during there stay. I wondered why we never got a choice and served a whole lot of rice and curry dishes and lots of carbs as in pastas. We probably had a handful of good meals which usually arrived at the very end of service, which I actually had to ring guest service asking if they had missed my meal. I think if the food had been much better then what It was I would of had a much more pleasant stay at the facility. Overall my stay was below average.

Dear Caroline W., Thank you for taking the time to tell us about your experience at Novotel Christchurch Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Based on your feedback we have altered our menu making it more balanced, incorporating vegetables with every meal and bigger portions of salads. We have also made changes to ensure the meals are not heavy on carbs as we do understand that our guests are spending most of their time in rooms. We understand that it is a difficult time for our guests and would like to do everything we can do to make their stay most comfortable. Thank you again for your feedback and I hope you will give us another opportunity to better serve you, under different circumstances. Sincerely, Varun Bhatia Rooms Division Manager

Good

Customer review rating 5.0/5

Anonymous Solo - 20/07/2020 Confirmed reviews ALL

Good

Dear Joanne Maree R., We very much appreciate your comments regarding your stay with us. We look forward to welcoming you back, under different circumstances of course. Sincerely, Varun Bhatia Rooms Division Manager

Great stay

Customer review rating 5.0/5

Rachel Solo - 19/07/2020 Confirmed reviews ALL

I stayed at the Novotel for managed isolation after returning to New Zealand. I had a beautiful room with plenty of space.

Dear Rachel Mary H., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for writing and we hope you will visit us again under different circumstances. Sincerely, Varun Bhatia Rooms Division Manager

Lovely hotel, nice rooms

Customer review rating 5.0/5

Jaimee Solo - 18/07/2020 Confirmed reviews ALL

Hotel staff were all very friendly and would go above and beyond to ensure you have a comfortable stay! Hotel rooms are very clean and modern. Had a very enjoyable and pleasant stay here!

Dear Jaimee C., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and hope that you will visit us again under different circumstances. Sincerely, Varun Bhatia Rooms Division Manager

Friendly and helpful staff

Customer review rating 4.5/5

Cathie Solo - 15/07/2020 Confirmed reviews ALL

all of the staff were friendly and helpful. The dry cleaning agency however wasn't the best. They didn't return items till 5 days after and some items were shrunk.

Dear Catherine P., We very much appreciate your comments regarding your stay with us. I am glad that you enjoyed your stay and found our team helpful. I apologize regarding the delay and quality of laundry. We are currently working with our supplier to get the issues rectified. Thank you again for sharing your experience, and we hope your next visit (under different circumstances) will be as pleasant as the previous one. Sincerely, Varun Bhatia Rooms Division Manager

Very nice hotel.

Customer review rating 5.0/5

Aaron Business - 15/07/2020 Confirmed reviews ALL

Meals were very good, room was excellent.

Dear Aaron J., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope you will visit us again under different circumstances Sincerely, Varun Bhatia Rooms Division Manager

Overall,I don't know.You put us in to another Hotel

Customer review rating 2.5/5

H. L. Couples - 03/04/2020 Confirmed reviews ALL

We booked and paid a room in the Novotel in Christchurch on the 11th of March ($262.00) reservation No.33106 one night from 24/03/20 to 25/03/20 .On arrival we got transferred to the Sudima (Christchurch Airport) On checkout they charged us $262.00 again (invoice No.74913). I contacted your office on the 27/03/20 by phone and was told the money would be put back in to my account, but so far this has not been done. Regards H. L.

Dear Mr H., Thank you for letting us know about the double invoicing. Please accept our sincere apologies for the inconvenience. Our Reservations Manager Talis Houghton, whom you talked to, has done the necessary to organize a refund. In those difficult times, please stay safe and look after your self and family. Kind regards Olivier LACOUA General Manager
Customer review rating 0.5/5

Yvonne C. Solo - 02/04/2020 Confirmed reviews ALL

I was not able to stay at Novotel airport at Christchurch airport as the hotel notified me they were shutting their doors at noon the day before I was to arrive.

Dear Mrs C., I understand your frustration and I also understand that the hotel closing put you in a delicate situation. I am very sorry about that. However, like any other retailer or business in New Zealand, we have followed our Prime Minister's instructions, shifting to Covid-19 Level 4 emergency level and this upon extremely short notice. Therefore, it is with a heavy heart that we have had to close the hotel off the cut. Priority is given, in those trying times, to ensuring that the spread of the virus is contained, making sure that New Zealanders are safe by abiding by the Ministry of Health rules and decisions. Again I am deeply sorry that this decision has affected your booking and I totally sympathize with you. I do hope that you have been able to return home safely. Kind regards. Olivier LACOUA. General Manager

Excellent location

Customer review rating 4.0/5

Julie Couples - 02/04/2020 Confirmed reviews ALL

Comfortable and surprisingly quiet room. Easy check-in. Helpful staff. Easy walking distance to airport terminal.

Dear Julie, We very much appreciate your comments regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier LACOUA General Manager

Very accommodating

Customer review rating 3.5/5

Frank G. Couples - 31/03/2020 Confirmed reviews ALL

A forced stay due to delayed flights back to UK Not on our agenda so a bit difficult to be rational about it

Dear Mr g., We appreciate your feedback. Thank you for taking the time to fill our survey. I will share your comments with our team and please accept our apologies if you have felt that our staff lacked courtesy. We are looking forward to welcoming you again soon. In the meanwhile please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

Very good location

Customer review rating 4.0/5

Dave Couples - 30/03/2020 Confirmed reviews ALL

We had planned an early flight. We were next to the terminal building. The only issue was the strong winds overnight were very noisy on our room and we did feel movement of the building

Dear Mr B., We really appreciate your feedback. Thank you for taking the time to fill our survey. I will share your comments with our team and I am sure that your feedback will serve as an encouragement to all. Thank you also warmly for recommending our brand and our hotel. We are looking forward to welcoming you again soon. In the meanwhile please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

Excellent

Customer review rating 4.5/5

Ian H. Couples - 30/03/2020 Confirmed reviews ALL

We were going home early from our holiday of a lifetime due to ‘the virus’. Our stay was excellent in all respects

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to welcome you again in the future. In the meanwhile please stay safe and lok after yourself and family. Sincerely, Olivier LACOUA General Manager

Great location to airport

Customer review rating 5.0/5

Rochelle H. Couples - 29/03/2020 Confirmed reviews ALL

Nice and easy place to stay for early flight departure. Wonderful restaurant, delicious food and friendly staff

Dear Ms H., Thank you for your kind comments regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive a positive feedback. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for staying at the Novotel Christchurch Airport. We are looking forward to welcoming you again soon. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

perfect location for airport with easy transport to CBD

Customer review rating 5.0/5

Donald Couples - 29/03/2020 Confirmed reviews ALL

stayed overnight awaiting flight. easy location to airport - 100m

Dear Mr and Mrs f., We very much appreciate your comments regarding your stay at the Novotel Christchurch Airport. Sorry about the breakfast buffet that left a to be desired. I am glad that the rest of your stay was pleasant. Thank you for your positive feedback. I will share it with our team. Thank you again for staying at the Novotel Christchurch Airport. We hope to welcome you again soon. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

It’s a great location for anyone who is flying next day

Customer review rating 4.0/5

Marwane Friends - 29/03/2020 Confirmed reviews ALL

Quiet, relaxed, very healthy food, nice views, and clean.

Dear Mr E., Thank you for your kind comments regarding your stay at the Novotel Christchurch Airport. We are delighted to read that your stay was enjoyable, from healthy food options to the stunning views. I will share your feedback with our team. In those trying times, I am sure that this feedback will serve as an encouragement to all of our staff . Thank you again for sharing your experience, and we look forward to welcoming you again soon. In the meanwhile please look after yourself and family and stay safe. Sincerely, Olivier LACOUA General Manager

Professional, helpful and friendly staff coupled with a clean and nicely appointed hotel, strongly recommend

Customer review rating 4.0/5

Jonathan H. Couples - 28/03/2020 Confirmed reviews ALL

The staff were friendly helpful and nice, which is the difference between a good or bad stay. Room was clean, light and nicely appointed. Restaurant was slightly expensive but the food was delicious. All in all a very pleasant place to stay.

Dear Jonathan, We very much appreciate your excellent rating regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive a positive feedback. I will share your compliments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience. We hope to welcome you again soon. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

perfectly located, all personel were very helpful and friendly

Customer review rating 4.5/5

Irene W. Couples - 28/03/2020 Confirmed reviews ALL

It was a good experience at a stressful time for us.

Dear Irene, Thank you for your kind comments regarding your stay at the Novotel Christchurch Airport. We are delighted to read that your stay was enjoyable in spite of the stressful current conditions. I will share your feedback with our team. In those trying times, I am sure that your feedback will serve as an encouragement to all of our staff . Thank you again for sharing your experience, and we look forward to welcoming you again soon. In the meanwhile please look after yourself and family and stay safe. Sincerely, Olivier LACOUA General Manager

Very helpful

Customer review rating 5.0/5

David P. Business - 27/03/2020 Confirmed reviews ALL

Check in was friendly, check out was just as good, room was Ok, but as I left an item in my room, contacting the hotel and having it shipped back to me was extremely easy. Staff were fantastic.

Dear David, Thank you kindly for your comments regarding your stay at the Novotel Christchurch Airport. It is always rewarding to receive a positive feedback. I will share your comments with our team members who are passionate about service. It was our duty and our pleasure to return what you had left behind. Thank you again for sharing your experience. We hope that your next visit will be as pleasant as the previous one. In the meanwhile, in those trying times, please stay safe and look after yourself and family. Best regards Olivier LACOUA General Manager

great place to stay after a flight

Customer review rating 5.0/5

Steve A. L. Couples - 27/03/2020 Confirmed reviews ALL

it was fantastic considering what was happening around us, the staff were lovely and looked after us with empathy and consideration, they were amazing

Dear Steven, Thank you very much for your feedback about your stay at the Novotel Christchurch Airport. It is always a pleasure to receive a positive feedback. I will share it with our team. In those trying times, I am sure that your kind comments will come as a true reward to our team who has shown constant dedication to our guests' well-being. Thank you again for sharing your experience. We hope to welcome you again soon. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

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