Novotel Christchurch Airport 4.5 stars

This is a great option if your flight is due to arrive late or depart early in the morning as it is literally about 100 meters from the airport exit or check-in counter. It is a fairly new hotel with nice ambience. I'd rate it a solid 4.5 stars. I have taken off half a star as check-in took longer than expected the first time (we stayed at the hotel both on the day of arrival in NZ and the day prior to departure from Christchurch). Keys did not work and I had to go down twice to get it sorted out at reception. I thought that their breakfast was average as well, but quite acceptable.

Complete luxury and excellent service. The dining room food and service has improved measuably since my last visit a few months ago. The proximity to the International Airport Terminal building is so worth the money when most of the flights are now so early taking off.

30/4/23 having arrived in Christchurch on the delayed last flight of evening from Wellington. Checked in , queried with staff re room service told use qr code in room to bring up menu and order on phone. Non uniformed staff! On using qr code tried to order from the very basic food menu only for it not to be accepted and ' closed at this location' shown on screen. Eventually went to reception desk explained to receptionist who eventually said room service was bar menu of crisps, nuts , 3 types of beer NO red or white wine! Settled on 2 x crisps and 1 Sol beer to be delivered to room. Hotel bar not open even! Not what we'd expected from hotel of this calibre. At least reception staff next morning on check out were in uniform looking extremely smart. I would say we had a much better experience in sister hotels Novotel Cardiff Central and Ibis budget Cardiff on trips to Cardiff in past year.

I would like to compliment the staff at your hotel for the service and friendliness. In particular Subina, Bryony and Kate who made our breakfast experiences so enjoyable. Not only were they all so friendly and helpful but Bryony and Kate also came out to the hockey venue in their own time on several occasions to support the NZ hockey teams. This was noticed by both the men's and women's teams and in fact a women's team who beat Australia for the gold medal presented 2 of their medals to the girls in appreciation and acknowledgement of their efforts. Hopefully one day these 3 young ladies can climb the management ladder in their chosen fields because they were true ambassadors for the standard of your hotel. We really enjoyed our stay. Thank you. All the best girls.

Cannot fault this hotel, great facilities, great staff, rooms are well appointed and everything you need. Room service portions are in the smaller side but the food was good quality. Only complaint is $10 for a 750ml bottle of water is daylight robbery.