Novotel Christchurch Airport 4.5 stars

Customer review rating (ALL Rating) 4.6/5 3,249 reviews

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Description

Hotel extras

  • ALLSAFE Certified

  • 24-Hour Reception

  • Flexible conference options with floor to ceiling windows

  • On-site fitness centre

  • Self-parking available using dedicated parking spaces with Airport parking

Our accommodation(s)

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Hotel location

Novotel Christchurch Airport

30 Durey Road, Christchurch Airport, PO Box 14041
8053 CHRISTCHURCH
New Zealand

GPS:-43.486398, 172.53687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,249 reviews

TripAdvisor Rating  4.5/5  231 reviews

Certificate of excellence 2024

Fab suite

Customer review rating 5.0/5

Bridget J. Couples - Confirmed reviews ALL

Great communication prior to travel, great suite the we requested.

Kia Ora Bridget, Thank you for your great review of the Novotel Christchurch Airport! We hope to welcome you back for another stay soon. Kind Regards, The Team at Novotel Christchurch Airport

Disappointed.

Customer review rating 2.0/5

Gillian C. Couples - Confirmed reviews ALL

We landed late due to a delay with the aircraft. Ten minutes left til the bar closed at 10 pm. The restaurant closed, and no food was available. We bought drinks and were told to leave the area, and the staff cleaned and vacuumed around us. Felt uncomfortable. We had guests visit us and were told we could sit in another hotel area. Did this then the robot vaccum cleaner arrived in the area. Very noisy and ended up calling it a night and off to room. Tried to get room service. App wouldn't work, so called reception to help. Told we could order a cheese toastie and that was the only choice. We have stayed at the airport Novotel many times.Unfortunately this will be our last. I feel that an airport hotel should cater for travellers who arrive at all times of the day and should have facilities to accommodate their needs.

Kia Ora Gillian, Thank you for taking the time to share your feedback about your recent stay. I want to sincerely apologize for the inconveniences you experienced due to the late arrival and the subsequent lack of available services. I understand how frustrating it can be when travel delays disrupt your plans, and I regret that our facilities did not meet your expectations during your visit. It is disappointing to hear that you were made to feel uncomfortable and unwelcomed with the staff cleaning around you and that the noise from the robot vacuum added to your discomfort. I assure you that our goal is to provide a welcoming and accommodating environment for all our guests, regardless of their arrival time. I also apologize for the limited room service options and the issues you encountered with the app. Your comments regarding our food and beverage availability have been noted, and I will discuss them with our team to ensure we can better serve our guests in the future. We value your loyalty as a returning guest, and I'm truly sorry that this experience did not reflect the high standards we strive for. Thank you for bringing these matters to my attention; your feedback is crucial for our improvement. I hope you might consider giving us another chance in the future. Kind Regards, Samantha Wing Front Office Manager

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good room great food

Kia Ora, Thank you for your great review of the Novotel Christchurch Airport! We hope to welcome you back for another stay soon. Kind Regards, The Team at Novotel Christchurch Airport

Well located

Customer review rating 4.5/5

Peter W. Couples - Confirmed reviews ALL

Had a good experience

Kia Ora, Thank you for your great review of the Novotel Christchurch Airport! We hope to welcome you back for another stay soon. Kind Regards, The Team at Novotel Christchurch Airport

Well located

Customer review rating 5.0/5

D W. Couples - Confirmed reviews ALL

Perfect position for an early morning flight. Superb room, restaurant and facilities

Dear Duncan W., We very much appreciate your comments regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Team at Novotel Christchurch Airport

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Other web-users rate our hotel

  • 2,564 reviews 9.6/10 Location
  • 2,878 reviews 8.5/10 Room
  • 2,388 reviews 8.8/10 Service
  • 26 reviews 8.5/10 WiFi
  • 1,281 reviews 8.1/10 Food
  • 1,277 reviews 8.1/10 Comfort
  • 863 reviews 9/10 Cleanliness
  • 581 reviews 8.4/10 Breakfast

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