Novotel Christchurch Airport 4.5 stars

Customer review rating (ALL Rating) 4.6/5 4,644 reviews

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Description

Hotel extras

  • ALLSAFE Certified

  • 24-Hour Reception

  • Flexible conference options with floor to ceiling windows

  • On-site fitness centre

  • Self-parking is available in dedicated Airport parking spaces for an additional fee

Our accommodation(s)

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Hotel location

Novotel Christchurch Airport

30 Durey Road, Christchurch Airport, PO Box 14041
8053 CHRISTCHURCH
New Zealand

GPS:-43.486398, 172.53687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,644 reviews

TripAdvisor Rating  4.4/5  283 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Susan W. Business - Confirmed reviews ALL

While the room was clean, nice, modern and hotel was located in extremely close to the airport it was very disappointing to be greeted with a bathroom which only contained towels...! For an airport hotel we were departing the hotel at 3.30am for an international flight and had packed all toiletries before arriving at the hotel for our less than 12hr stay. It was extremely frustrating to find we had to open our cases since there wasn't even a toothbrush for us to use...! Having spent over 3 weeks traveling all over New Zealand and staying in "city" hotels who provided many amenities including toothbrushes this was annoying. Also phones in both rooms we booked didn't work and we didn't realise until we went to make wake up calls. Seems that staff aren't checking the room.

Dear Susan W., Thank you for taking the time to share your experience at Novotel Christchurch Airport. We appreciate your positive remarks regarding our location and the cleanliness of your accommodations. However, I understand your concerns regarding the lack of amenities in the bathroom and the issue with the in-room phones. We aim to provide a comfortable and convenient stay for our guests, especially those traveling for early flights. I apologize for any inconvenience caused by not having basic toiletries available in your room. While we do not provide every amenity, we strive to offer a selection that meets our guests' needs. Additionally, I understand how frustrating it can be to discover that the phones were not functioning properly. Your feedback will be shared with our team to reinforce the importance of a thorough room check prior to guest arrival. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Novotel Christchurch Airport

Customer review rating 5.0/5

Katherine B. Couples - Confirmed reviews ALL

Walked right out of the airport to the hotel - staff very friendly. Loved the restaurant robot!

Dear Katherine B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the friendly service provided by our staff, as well as our unique restaurant robot. Your satisfaction is our priority. Best regards, Novotel Christchurch Airport

Customer review rating 4.5/5

Jacqueline W. Business - Confirmed reviews ALL

Very clean and comfortable. Super easy check-in and check out. Staff are always friendly and happy to assist and take the time for a wee chat.

Dear Jacqueline W., Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed our location, found the accommodations clean and comfortable, and appreciated our staff's friendly service. Your feedback is greatly valued. Best regards, Novotel Christchurch Airport

Customer review rating 5.0/5

Tania W. Couples - Confirmed reviews ALL

Perfect location after a late night flight ✈️

Dear Tania W., Thank you for your kind words regarding our location. We are delighted to hear that it was convenient for your late-night arrival. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Christchurch Airport

Customer review rating 5.0/5

Benjamin G. Couples - Confirmed reviews ALL

Selected the Novotel due to it's location close to the airport and thank goodness I did. During my visit to NZ I sustained a lower back injury that prevented me from walking. The Novotel staff were amazing and made sure I was comfortable during my stay. They went above and beyond in assisting us with a late checkout and helping us tranfer our baggage to Airport checking. Thank you very much!

Dear Benjamin G., Thank you for your wonderful feedback regarding your recent stay at Novotel Christchurch Airport. We are delighted to hear that our team made a positive impact during your visit, especially in assisting with your comfort and late checkout. Our staff strives to provide exceptional service, and it is rewarding to know that we met your needs during a challenging time. Your kind words will be shared with the team, as they will appreciate your recognition. We look forward to welcoming you back in the future. Best regards, Novotel Christchurch Airport

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Other web-users rate our hotel

  • 3,021 reviews 9.6/10 Location
  • 3,380 reviews 8.6/10 Room
  • 2,835 reviews 8.7/10 Service
  • 27 reviews 7.2/10 WiFi
  • 1,553 reviews 7.9/10 Comfort
  • 1,479 reviews 8.1/10 Food
  • 1,066 reviews 9.1/10 Cleanliness
  • 736 reviews 8.3/10 Breakfast

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