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Novotel Christchurch Airport Hotel 4 stars

Customer review rating 4.6/5 630 reviews
Novotel Christchurch Airport
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Room 1

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Hotel extras

  • Ideal location, the hotel is right outside the arrivals terminal

  • Food Exchange dining experience with views of the Southern Alps

  • Flexible conference options with floor to ceiling windows

  • The N'Room, offering space, natural light and unique wall art.

  • Fitness centre with high tech equipment and motivating views

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Christchurch Airport

30 Durey Road
Christchurch Airport
PO Box 14041
8053
christchurch
new zealand

Check-in from 14h00

Check out up to 11h00

  • By plane

    CHRISTCHURCH INTL At 0.1km / 0.06 miles

  • By train

    CHRISTCHURCH At 9.1km / 5.65 miles

GPS :-43.486398, 172.53687

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Accessible room

Superior Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • TV room service ordering

Superior Room with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • TV room service ordering

Superior Room with 3 Single Beds

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • TV room service ordering

Executive Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Mountain view, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • TV room service ordering(...)
Rooms

Our restaurants and bars

Food Exchange

Type of cuisine: International

The Food Exchange is a trendy and modern social hub where food is the inspiration for the occasion. The top floor restaurant uses locally sourced produce and has panoramic views of the Southern Alps.

Menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GourmetBar

Type of cuisine: Cafe

Whether it's a bite on the run or refuge from the hustle and bustle of the airport, Our ground floor Café GourmetBar offers a selection of fresh, light and healthy menu options.

Menu (PDF)

Lunch

06:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Exchange Bar

Non contractual photo

Novotel is a new signature bar at the hotel lobby, a perfect place to start your stay or meet with friends and colleagues. It serves simple and authentic cuisine inspired by global and local culinary themes.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 217 m²

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Christchurch Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

630 reviews

tripadvisor

TripAdvisor Rating 4.5/5

105 reviews

Overall,I don't know.You put us in to another Hotel

Customer review rating 4.6/5

H. L. Couples - 03/04/2020 Confirmed reviews ALL

We booked and paid a room in the Novotel in Christchurch on the 11th of March ($262.00) reservation No.33106 one night from 24/03/20 to 25/03/20 .On arrival we got transferred to the Sudima (Christchurch Airport) On checkout they charged us $262.00 again (invoice No.74913). I contacted your office on the 27/03/20 by phone and was told the money would be put back in to my account, but so far this has not been done. Regards H. L.

Dear Mr H., Thank you for letting us know about the double invoicing. Please accept our sincere apologies for the inconvenience. Our Reservations Manager Talis Houghton, whom you talked to, has done the necessary to organize a refund. In those difficult times, please stay safe and look after your self and family. Kind regards Olivier LACOUA General Manager
Customer review rating 4.6/5

Yvonne C. Solo - 02/04/2020 Confirmed reviews ALL

I was not able to stay at Novotel airport at Christchurch airport as the hotel notified me they were shutting their doors at noon the day before I was to arrive.

Dear Mrs C., I understand your frustration and I also understand that the hotel closing put you in a delicate situation. I am very sorry about that. However, like any other retailer or business in New Zealand, we have followed our Prime Minister's instructions, shifting to Covid-19 Level 4 emergency level and this upon extremely short notice. Therefore, it is with a heavy heart that we have had to close the hotel off the cut. Priority is given, in those trying times, to ensuring that the spread of the virus is contained, making sure that New Zealanders are safe by abiding by the Ministry of Health rules and decisions. Again I am deeply sorry that this decision has affected your booking and I totally sympathize with you. I do hope that you have been able to return home safely. Kind regards. Olivier LACOUA. General Manager

Excellent location

Customer review rating 4.6/5

Julie Couples - 02/04/2020 Confirmed reviews ALL

Comfortable and surprisingly quiet room. Easy check-in. Helpful staff. Easy walking distance to airport terminal.

Dear Julie, We very much appreciate your comments regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier LACOUA General Manager

Very accommodating

Customer review rating 4.6/5

Frank G. Couples - 31/03/2020 Confirmed reviews ALL

A forced stay due to delayed flights back to UK Not on our agenda so a bit difficult to be rational about it

Dear Mr g., We appreciate your feedback. Thank you for taking the time to fill our survey. I will share your comments with our team and please accept our apologies if you have felt that our staff lacked courtesy. We are looking forward to welcoming you again soon. In the meanwhile please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

Very good location

Customer review rating 4.6/5

Dave Couples - 30/03/2020 Confirmed reviews ALL

We had planned an early flight. We were next to the terminal building. The only issue was the strong winds overnight were very noisy on our room and we did feel movement of the building

Dear Mr B., We really appreciate your feedback. Thank you for taking the time to fill our survey. I will share your comments with our team and I am sure that your feedback will serve as an encouragement to all. Thank you also warmly for recommending our brand and our hotel. We are looking forward to welcoming you again soon. In the meanwhile please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

Excellent

Customer review rating 4.6/5

Ian H. Couples - 30/03/2020 Confirmed reviews ALL

We were going home early from our holiday of a lifetime due to ‘the virus’. Our stay was excellent in all respects

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to welcome you again in the future. In the meanwhile please stay safe and lok after yourself and family. Sincerely, Olivier LACOUA General Manager

Great location to airport

Customer review rating 4.6/5

Rochelle H. Couples - 29/03/2020 Confirmed reviews ALL

Nice and easy place to stay for early flight departure. Wonderful restaurant, delicious food and friendly staff

Dear Ms H., Thank you for your kind comments regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive a positive feedback. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for staying at the Novotel Christchurch Airport. We are looking forward to welcoming you again soon. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

perfect location for airport with easy transport to CBD

Customer review rating 4.6/5

Donald Couples - 29/03/2020 Confirmed reviews ALL

stayed overnight awaiting flight. easy location to airport - 100m

Dear Mr and Mrs f., We very much appreciate your comments regarding your stay at the Novotel Christchurch Airport. Sorry about the breakfast buffet that left a to be desired. I am glad that the rest of your stay was pleasant. Thank you for your positive feedback. I will share it with our team. Thank you again for staying at the Novotel Christchurch Airport. We hope to welcome you again soon. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

It’s a great location for anyone who is flying next day

Customer review rating 4.6/5

Marwane Friends - 29/03/2020 Confirmed reviews ALL

Quiet, relaxed, very healthy food, nice views, and clean.

Dear Mr E., Thank you for your kind comments regarding your stay at the Novotel Christchurch Airport. We are delighted to read that your stay was enjoyable, from healthy food options to the stunning views. I will share your feedback with our team. In those trying times, I am sure that this feedback will serve as an encouragement to all of our staff . Thank you again for sharing your experience, and we look forward to welcoming you again soon. In the meanwhile please look after yourself and family and stay safe. Sincerely, Olivier LACOUA General Manager

Professional, helpful and friendly staff coupled with a clean and nicely appointed hotel, strongly recommend

Customer review rating 4.6/5

Jonathan H. Couples - 28/03/2020 Confirmed reviews ALL

The staff were friendly helpful and nice, which is the difference between a good or bad stay. Room was clean, light and nicely appointed. Restaurant was slightly expensive but the food was delicious. All in all a very pleasant place to stay.

Dear Jonathan, We very much appreciate your excellent rating regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive a positive feedback. I will share your compliments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience. We hope to welcome you again soon. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

perfectly located, all personel were very helpful and friendly

Customer review rating 4.6/5

Irene W. Couples - 28/03/2020 Confirmed reviews ALL

It was a good experience at a stressful time for us.

Dear Irene, Thank you for your kind comments regarding your stay at the Novotel Christchurch Airport. We are delighted to read that your stay was enjoyable in spite of the stressful current conditions. I will share your feedback with our team. In those trying times, I am sure that your feedback will serve as an encouragement to all of our staff . Thank you again for sharing your experience, and we look forward to welcoming you again soon. In the meanwhile please look after yourself and family and stay safe. Sincerely, Olivier LACOUA General Manager

Very helpful

Customer review rating 4.6/5

David P. Business - 27/03/2020 Confirmed reviews ALL

Check in was friendly, check out was just as good, room was Ok, but as I left an item in my room, contacting the hotel and having it shipped back to me was extremely easy. Staff were fantastic.

Dear David, Thank you kindly for your comments regarding your stay at the Novotel Christchurch Airport. It is always rewarding to receive a positive feedback. I will share your comments with our team members who are passionate about service. It was our duty and our pleasure to return what you had left behind. Thank you again for sharing your experience. We hope that your next visit will be as pleasant as the previous one. In the meanwhile, in those trying times, please stay safe and look after yourself and family. Best regards Olivier LACOUA General Manager

great place to stay after a flight

Customer review rating 4.6/5

Steve A. L. Couples - 27/03/2020 Confirmed reviews ALL

it was fantastic considering what was happening around us, the staff were lovely and looked after us with empathy and consideration, they were amazing

Dear Steven, Thank you very much for your feedback about your stay at the Novotel Christchurch Airport. It is always a pleasure to receive a positive feedback. I will share it with our team. In those trying times, I am sure that your kind comments will come as a true reward to our team who has shown constant dedication to our guests' well-being. Thank you again for sharing your experience. We hope to welcome you again soon. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

Live the decor, how awesome the restaurant is located overlooking the airport, funky and awesome staff

Customer review rating 4.6/5

Kathrin M. Families - 27/03/2020 Confirmed reviews ALL

We only stayed a short night and would love to come back !! Everything was fantastic!

Dear Kathrin, We very much appreciate your kind comments regarding your stay at the Novotel Christchurch Airport. Thank you also for your loyalty to ACCOR. It is always a pleasure to receive a positive feedback. I will share it with our team who is passionate about service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

Late arrival, left early next morning so little experience of the hotel but room lovely.

Customer review rating 4.6/5

Lizzie C. Couples - 27/03/2020 Confirmed reviews ALL

short and sweet but we did have a very nice light dinner in the restaurant with endless entertainment of flights coming and going.

Dear Lizzie Thank you warmly for your kind comments regarding your stay at the Novotel Christchurch Airport. I am glad that your experience was good, from restaurant and views to room and location. I will share your positive feedback with our team. We are looking forward to welcoming you again soon. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

Excellent location

Customer review rating 4.6/5

Kim Couples - 26/03/2020 Confirmed reviews ALL

Lovely dinner and a very comfortable bed

Dear Kim, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our rooms, restaurant, and service as it is what we strive for every day. Thank you for your kind feedback, I will pass your compliments onto our team. We hope to see you again soon at the Novotel Christchurch Airport. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

Reception and restaurant did a excellent service.

Customer review rating 4.6/5

Hsin-ying,c. Solo - 26/03/2020 Confirmed reviews ALL

Really lovely experience while I am stayed at Christchurch for 2 night, lovely welcome from Reception Rachel upon check in, not only just explain to me everything also gave me some good suggestion as well. People at restaurant do a really good service when I am having dinner over there. Everything was really good and the room is nice as well.

Dear Hsin-Ying C., Kia Ora, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, I will pass your compliments onto Rachel. We hope to see you again soon at the Novotel Christchurch Airport. In the meanwhile, please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

Convenient and well appointed

Customer review rating 4.6/5

Ron Couples - 26/03/2020 Confirmed reviews ALL

We stayed for 2 nights. The room was well designed , compact but not cramped. The staff were welcoming. The restaurant had a nice view and the food was good. We would stay again.

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Christchurch Airport. It is always a pleasure to receive a positive feedback. I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you again soon. In the meanwhile please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

OK

Customer review rating 4.6/5

Kevin Couples - 25/03/2020 Confirmed reviews ALL

The room design, especially the bathroom, is not very functional except possibly for a single traveler.

Dear Mr C., Thank you for your feedback. I will share with ACCOR your reservations about the bathroom design. I am glad that your stay was otherwise pleasant. Thank you again for taking the time to fill our survey and for letting me know about your experience. We hope to welcome you again soon. In the meanwhile stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager

Great service very clean and friendly staff.

Customer review rating 4.6/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

Best hotel we have stayed in NZ

Dear Julie, Thank you very much for your kind words regarding your stay at the Novotel Christchurch Airport. We are very grateful to read that our hotel is best hotel in New Zealand you have stayed in so far. I will share your positive feedback with our team. I am sure that your feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience and thank you for your compliments. We are looking forward to welcoming you again soon. In the meanwhile please stay safe and look after yourself and family. Sincerely, Olivier LACOUA General Manager
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