Peppers Christchurch Clearwater Resort

We stayed three peaceful nights in a lakeview villa and the accommodation was fabulous. We woke to a beautiful view over the lake through our bedroom windows. Dinner and breakfasts were lovely and the service was great. The staff we dealt with were friendly and very helpful. Being located 20km from the CBD was ideal for us - tucked away from the noise and busyness of town but an easy 20 minute drive into the city centre.

Loved every minute

Nice big room but starting to date. Furniture worn and cleaning average.

Hotel room was nice enough although cracks in the very cold bathroom tiles needed attention. Heated floors in the bathroom would make it more enjoyable.

I booked Peppers clearwater as a treat for our last 5 nights in NZ. On check in there was no recognition of my AccorPlus Gold membership and when I checked that they had my correct details I was told they don't do upgrades for members because they are new. ( I did book 8 months ago so I feel they have had plenty of time to work on their customer service skills) our only welcome gift was a small chocolate fudge bar that was well out of date. Our apartment had flooded kitchen cupboards under the sink, we were given 2 extra tea towels to clean up the water twice a day, and no attempt was made to repair the water leak during our 5-night stay. There was no air con as advertised, even though it's only spring, the apartment gets quite warm during the day even with all the doors open, Definitely not recommended in warmer weather. There is also very poor lighting in the main area. A number of the lights were damaged. They do have an excellent and well-priced restaurant on site. The restaurant staff were excellent, the food was fresh and of a very high standard and very well presented,