Peppers Christchurch Clearwater Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 795 reviews

Peppers Christchurch Clearwater Resort - Image 1
Peppers Christchurch Clearwater Resort - Image 2
Peppers Christchurch Clearwater Resort - Image 3
Peppers Christchurch Clearwater Resort - Image 4
Clearwater Avenue, 8053 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Conference facilities with a superb backdrop of shimmering lake and mountain views

  • Spacious rooms with spectacular views

  • Located on a championship golf course

  • Relaxing surroundings away from the hustle and bustle of CBD

  • Onsite Bar and Restaurant open to public

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Lakeview Room

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Mini-refrigerator
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 40 m² / 430 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Golf view or Lake View
See availabilities

Suite

Lakefront Suite

Photo out of - Lakefront Suite

Lakefront Suites are spread over 2 levels with a spacious lounge and breathtaking views of the lake and golf course from the deck. Featuring lake access via private jetty and deck, living room, cable TV, kitchenette and internet access.

  • Views:

    Golf view or Lake View

Max. number of persons
2
Area
From 110 m² / 1184 sq ft

Bedding

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Quay Suite

Photo out of - Quay Suite

This 1 Bedroom Suite boasts elegant decor and rain shower in the ensuite alongside a fully equipped designer kitchen . Your choice of 1 king zip bed or twin single beds. Cable TV, internet access and bathrobes for extra comfort.

  • Views:

    Golf view or Lake View

Max. number of persons
2
Area
From 110 m² / 1184 sq ft

Bedding

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Phone with 2 handsets in room
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Villa

Quay Villa

Photo out of - Quay Villa

The Quay Villas comprise 3 interconnecting rooms including 1 Quay Suite with 2 Lakeview Rooms. Spread over two storeys with lake and golf course views, kitchen, private jetty and balcony with stunning views.

  • Views:

    Golf view or Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 150 m² / 1614 sq ft

Bedding

Joinable bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Catering service
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • CD player
  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Phone with 2 handsets in room
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering
  • 50'/127 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Peppers Christchurch Clearwater Resort

Clearwater Avenue
8053 CHRISTCHURCH
New Zealand

GPS:-43.448007, 172.596564

Telephone
Fax +64 3 360 1001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 56 rooms
  • 56 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • Vietnamese
  • Chinese Mandarin

100% Non Smoking Property

Laundry / Valet Services

  • Complementary Self Service Laundry

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet
  • Breakfast à la carte

Business

4 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Green area
  • Children''s TV Channels

Sports and leisure

Tennis

  • Nearby

Tennis

  • On site

Golf Additional charge

  • On site

Golf

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0 m / 0 ft

Vehicles

  • Truck parking
  • Bus parking

Security

  • Parking equipped with lights

LUME RESTAURANT

Photo out of - LUME RESTAURANT

The distinctive tastes and aromas of Canterbury's food heroes feature on Lume Restaurant menu which embraces New Zealand cuisine with a contemporary flair and complemented by a wine list featuring renowned award-winning labels.

Cooking style
Bistro
Chef name
Vaibhav Ambike
Capacity
60
Accessibility
Accessible service
Clearwater Avenue, 8053 Christchurch, New Zealand
Telephone +64 3 360 1002
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Credit card
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The distinctive tastes and aromas of Canterbury's food heroes feature on Lume Restaurant menu which embraces New Zealand cuisine with a contemporary flair and complemented by a wine list featuring renowned award-winning labels.

For something casual, The Sprig Bar serves tasty light meals with an impressive cocktail list.

The resort's beautiful landscaped gardens, rolling greens, numerous lakes and streams provide a magical setting for wedding photos. The Kaikainui Room has floor to ceiling windows bathing the reception space in natural light.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  795 reviews

Customer review rating 5.0/5

Amelia N. Business - Confirmed reviews ALL

Kia Ora, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that your last-minute booking was met with exceptional service and that our staff contributed positively to your experience. It is our aim to exceed our guests' expectations, and your acknowledgment of our efforts is greatly appreciated. We look forward to welcoming you back in the future. Kind regards, Justin

Customer review rating 3.5/5

Alistair C. Business - Confirmed reviews ALL

Kia Ora, Thank you for your feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. I appreciate your comments about our team, as we strive to provide exceptional service. While we do not have a designated garage for bicycles, we encourage guests to inquire about alternative options during their next visit. Your experience is important to us, and I hope to welcome you back in the future. Kind regards, Justin

Customer review rating 4.5/5

Sally-anne M. Families - Confirmed reviews ALL

Kia Ora, Thank you for your kind words regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you found our rooms comfortable and enjoyed your dinner experience. Our team strives to create memorable moments for our guests, and your feedback is greatly appreciated. Kind regards, Justin

Customer review rating 4.5/5

Nathan S. Business - Confirmed reviews ALL

Kia Ora, Thank you for your positive feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you enjoyed our staff's hospitality, the dining experience, and our outstanding golf facilities. Your suggestion about additional signage on the cart path is appreciated and will be taken into consideration as we continuously seek to enhance our guests' experiences. Kind regards, Justin

Customer review rating 4.5/5

Andrew S. Couples - Confirmed reviews ALL

Kia Ora, Thank you for your kind words regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that our loyalty recognition made your visit special and that you consider us your preferred choice in Christchurch. Your recommendation is greatly appreciated, and we look forward to welcoming you back for another memorable experience. Kind regards, Justin

Kia Ora, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that your last-minute booking was met with exceptional service and that our staff contributed positively to your experience. It is our aim to exceed our guests' expectations, and your acknowledgment of our efforts is greatly appreciated. We look forward to welcoming you back in the future. Kind regards, Justin

Customer review rating 3.5/5

Alistair C. Business - Confirmed reviews ALL

The people are worth keeping.

Kia Ora, Thank you for your feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. I appreciate your comments about our team, as we strive to provide exceptional service. While we do not have a designated garage for bicycles, we encourage guests to inquire about alternative options during their next visit. Your experience is important to us, and I hope to welcome you back in the future. Kind regards, Justin

Customer review rating 4.5/5

Sally-anne M. Families - Confirmed reviews ALL

Lovely overnight stay. Rooms very comfortable. Dinner fantastic

Kia Ora, Thank you for your kind words regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you found our rooms comfortable and enjoyed your dinner experience. Our team strives to create memorable moments for our guests, and your feedback is greatly appreciated. Kind regards, Justin

Customer review rating 4.5/5

Nathan S. Business - Confirmed reviews ALL

All the staff were very nice and helpful. Great food and wine. Exceptional golf facilities and course. The only minor complaint would be more arrows at junctions in the cart path to show where to go to the next tee sometimes.

Kia Ora, Thank you for your positive feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you enjoyed our staff's hospitality, the dining experience, and our outstanding golf facilities. Your suggestion about additional signage on the cart path is appreciated and will be taken into consideration as we continuously seek to enhance our guests' experiences. Kind regards, Justin

Customer review rating 4.5/5

Andrew S. Couples - Confirmed reviews ALL

Knowing I get well looked after means this is my go-to spot for staying in Christchurch. Highly recomended.

Kia Ora, Thank you for your kind words regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that our loyalty recognition made your visit special and that you consider us your preferred choice in Christchurch. Your recommendation is greatly appreciated, and we look forward to welcoming you back for another memorable experience. Kind regards, Justin

Customer review rating 4.5/5

Edward L. Couples - Confirmed reviews ALL

As expected, comfort, views, spotless. Comfortable couches near Sprig bar above the dining room, and fire lit, without us asking. Only downfall was a request to make poached eggs harder , which come out under cooked and a missing tea towel on arrival and non replacement of decaf coffee in our room, 2035.

Kia Ora, Thank you for your positive feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. I am pleased to hear you enjoyed the comfort and views, as well as the ambiance created by the fire near the Sprig bar. I appreciate your comments about the poached eggs and the missing tea towel; your observations are valuable in helping us improve our service. We hope to welcome you back in the future for an even better experience. Kind regards, Justin

Customer review rating 3.0/5

Tracey H. Business - Confirmed reviews ALL

Staff were lovely, surrounds were beautiful. Unfortunately my room 2024 was a let down. Where the mirror is, there was a plastering on the wall exposed perhaps from previous damage but quite a noticeable area. The cleaning was subpar, with dirty grouting in the shower and a lot of dirt in the corner of the windows and in all edges throughout.

Kia Ora, Thank you for taking the time to provide your feedback regarding your recent stay. It is gratifying to know that you appreciated our beautiful surroundings and the service from our staff. However, I regret to learn that your room did not meet your expectations in terms of cleanliness and maintenance. Your comments will be considered as we continually strive to enhance our guest experience. Kind regards, Justin

Customer review rating 5.0/5

Tony T. Solo - Confirmed reviews ALL

Love this location and plenty of parking , great staff, great fooda and thanks for the great room upgrade:)

Kia Ora, Thank you for your kind words regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you enjoyed our location, found the parking convenient, and appreciated the service from our staff. It is also wonderful to know that you liked the room upgrade. Your feedback is valuable to us, and we look forward to welcoming you back in the future. Kind regards, Justin

Customer review rating 4.5/5

Ernest S. Couples - Confirmed reviews ALL

the service, venue, location, accommodation made this a great place for a relaxing get away

Kia Ora Ernest, Thank you for your kind feedback. We are delighted to hear that you enjoyed our location and found our service and accommodation to be to your satisfaction. It is always our aim to provide a relaxing experience for our guests. Best wishes, Irina

Customer review rating 3.5/5

Coralie S. Business - Confirmed reviews ALL

A mix of Business & Leisure

Kia Ora Coralie, Thank you for sharing your thoughts. We appreciate your comments regarding the comfort of your stay. However, we regret that your experience did not fully meet expectations. Your feedback is valuable to us as we strive to enhance our services. Best wishes, Irina

Customer review rating 5.0/5

Allen A. Couples - Confirmed reviews ALL

Large well designed clean and modern room in a quiet location with awesome views. We were very impressed with the suite and the bed was super comfy. Great to have 2 toilets also and carparking. Would certainly recommend as a treat for anyone wanting luxury accommodation

Dear Allen A., Thank you for your positive feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you enjoyed the spacious and modern suite, as well as the comfortable bed and beautiful views. Your recommendation is greatly appreciated, and we look forward to welcoming you back for another luxurious experience in the future. Best regards, Dheeraj Bhaik Room Division Manager

Customer review rating 5.0/5

Thania V. Couples - Confirmed reviews ALL

We had a wonderful stay at Peppers Clearwater Christchurch. The resort is beautifully landscaped and offers a peaceful, relaxing atmosphere. Our room was clean, luxurious, and very comfortable, with an excellent bed for a great night’s sleep. The staff were friendly and welcoming throughout our stay.

Dear Thania V., Thank you for sharing your positive experience at Peppers Clearwater Christchurch. We are delighted to hear that you enjoyed the beautiful landscaping, peaceful atmosphere, and luxurious accommodations. It is also gratifying to know that our team provided you with friendly and welcoming service. We appreciate your kind words and look forward to welcoming you back in the future. Ashish Duty Manager

Customer review rating 4.0/5

Kimberly C. Friends - Confirmed reviews ALL

If you do require any staff training on room cleanliness please don't hesitate to contact as that is part of my Motel / Hotel business

Dear Kimberly c., Thank you for your positive feedback regarding your stay at Peppers Christchurch Clearwater Resort. We are pleased to hear that you found your upgraded room comfortable and appreciated the improved cleanliness. Your insights on staff training are noted, and we value the perspective of fellow hospitality professionals. We strive to maintain high standards and continuously improve our services. Thank you once again for your comments. Ashish Duty Manager

Customer review rating 4.5/5

Morgan L. Couples - Confirmed reviews ALL

On checkin, we weren’t upgraded, however at breakfast the next morning, they realised that we should have been. The new villa was exceptional. Had a lovely stay. The restaurant is looking a little tired, stains on seats and a light coloured fabric used which exacerbates this. The menu and pricing are a little expensive for what was served and the restaurant was quite empty.

Dear Morgan L., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your villa and had a lovely stay overall. However, we acknowledge your concerns about the restaurant's condition and menu pricing. Your comments are valuable, and we will take them into consideration as we continue to enhance our guest experience. Sincerely, Ashish Duty Manager

Customer review rating 5.0/5

Jane G. Couples - Confirmed reviews ALL

We had a lovely upgrade surprise on arrival, drinks in the bar before dinner then a lovely dinner in the restaurant.

Kia Ora, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your upgrade and had a pleasant experience at our bar and restaurant. It is always our aim to provide memorable moments for our guests, and your feedback is greatly appreciated. Kind regards, Justin

Customer review rating 4.5/5

Melanie N. Business - Confirmed reviews ALL

Lovely reception and check-in staff severely understaffed at reception, the restaurant and the bar.

Kia Ora, Thank you for your feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We are pleased to hear that you found our reception and check-in staff to be lovely. However, we acknowledge your observation about staffing levels in our restaurant and bar. We continuously strive to improve our guests' experience and your insights are invaluable in this process. Kind regards, Justin

Customer review rating 4.5/5

Patrice N. Families - Confirmed reviews ALL

It was very good. Staff were friendly and accommodating. Food and beverage offerings very good. And the added bonus of being on a golf resort.

Kia Ora Patrice, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our staff provided friendly service and that you enjoyed our food and beverage offerings. It is wonderful that you appreciated the unique experience of being on a golf resort. We will transfer your kind words to our team members Brodie and Jongshin Justin Lim. Best wishes, Irina

Customer review rating 3.5/5

Hui L. C. Families - Confirmed reviews ALL

The room is big and comfortable, but it seems that the heater is broken. It’s really cold and freezing in the winter. If you stay in a lake-view room, there is no elevator, so you have to carry all your luggage upstairs. The day we checked out, our door card stopped working and we couldn't enter the room. We almost couldn't check out on time and nearly missed our breakfast.

Kia Ora Hui, Thank you for sharing your feedback, We are pleased to hear that you found your room spacious and comfortable and enjoyed our breakfast selection. However, we are very sorry to learn about the issues you experienced during your stay. It is disappointing to hear that the heater in your room was not working properly, especially during winter. We also understand your concerns regarding carrying luggage upstairs in our Lake View rooms and the inconvenience caused by your door card not working on the morning of your departure. This is not the experience we want for our guests. We have shared your feedback with our team so we can review these issues and improve our service. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much better experience. Thanks again Kind Regards Dheeraj Bhaik

Customer review rating 4.5/5

Tim H. Couples - Confirmed reviews ALL

Beautiful spot and comfy bed

Kia Ora, Thank you for your kind words regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you found our location beautiful and enjoyed the comfort of your bed. It is our goal to provide a relaxing experience for all our guests, and your feedback is greatly appreciated. Kind regards, Justin

Customer review rating 2.0/5

Raewyn C. Solo - Confirmed reviews ALL

Clearwater has always been a favourite destination. The service level I received was simply outstanding, the gentleman on the front desk was one of the loveliest and most helpful people I have ever met. My room however was dated, cold and quite filthy. Curtains were in a serious need of a clean as was the bathroom, curtains didn't close properly, TV in bedroom chromecast option didn't work, there was building happening across the road that was noisy as was the neighbours yapping dog all day long. I certainly would not want to stay in that room again. I had a late check out but decided not to use it and leave.

Kia Ora Raewyn, Thank you for taking the time to share your feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you received excellent service from our front desk team member Justin, and we appreciate your kind words about his assistance. However, it is concerning to learn that your accommodation did not meet your expectations. Cleanliness and comfort are of the utmost importance to us, and we regret that the condition of your room fell short in these areas. Your comments regarding the curtains and the bathroom have been noted, and we will ensure that they are addressed with our housekeeping team. Additionally, we understand that noise from external sources can impact the quality of your stay, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Irina

Other web-users rate our hotel

  • 246 reviews 8.7/10 Location
  • 525 reviews 7.5/10 Room
  • 359 reviews 8.4/10 Service
  • 236 reviews 8.7/10 Comfort
  • 201 reviews 7.1/10 Amenities
  • 199 reviews 7.6/10 Food
  • 120 reviews 6.7/10 Vibe
  • 118 reviews 5.3/10 Cleanliness

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