Peppers Christchurch Clearwater Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 758 reviews

Peppers Christchurch Clearwater Resort - Image 1
Peppers Christchurch Clearwater Resort - Image 2
Peppers Christchurch Clearwater Resort - Image 3
Peppers Christchurch Clearwater Resort - Image 4
Clearwater Avenue, 8053 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Conference facilities with a superb backdrop of shimmering lake and mountain views

  • Spacious rooms with spectacular views

  • Located on a championship golf course

  • Relaxing surroundings away from the hustle and bustle of CBD

  • Onsite Bar and Restaurant open to public

Our accommodation(s)

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Room 1

Hotel location

Peppers Christchurch Clearwater Resort

Clearwater Avenue
8053 CHRISTCHURCH
New Zealand

GPS:-43.448007, 172.596564

Telephone
Fax +64 3 360 1001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LUME RESTAURANT

The distinctive tastes and aromas of Canterbury's food heroes feature on Lume Restaurant menu which embraces New Zealand cuisine with a contemporary flair and complemented by a wine list featuring renowned award-winning labels.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  758 reviews

Customer review rating 5.0/5

Westland C. L. Families - Confirmed reviews ALL

Kia Ora, Thank you so much for your wonderful review and for choosing Clearwater Resort to celebrate such a special birthday occasion with your family. We are delighted to hear that you had a fantastic stay and that you enjoyed our service, food, and accommodation. It is especially pleasing to know that our team helped make the arrangements for your celebration seamless, and we will be sure to pass on your kind words to Dheeraj, who will be thrilled to receive your recognition. We also appreciate you highlighting the maintenance issues with the ensuite toilet and shower rose. Thank you for bringing these to our attention, they have been shared with our maintenance team so they can be addressed promptly. It was a pleasure to have you stay with us, and we truly value your recommendation. We look forward to welcoming you and your family back to Clearwater Resort for another memorable occasion in the future. Kind regards, Justin

Customer review rating 4.0/5

Julie B. Families - Confirmed reviews ALL

Kia Ora, Thank you for taking the time to share your experience with us following your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you chose to return for your third or fourth visit, and that you appreciated our prime location, stunning views, and the spacious layout of your room. It is wonderful to know that our housekeeping team met your expectations and that you found your accommodations clean and comfortable, particularly the bed. We are pleased to inform you that we continually strive to enhance our facilities and services, and it is gratifying to hear that you noticed improvements during your stay. Your feedback regarding the kitchen equipment is valuable to us; we aim to provide a well-equipped kitchen for our guests’ convenience. Please be assured that we will assess the current kitchen inventory to ensure it meets the needs of our guests more effectively in the future. We appreciate your comments about the pillows and the kitchen necessities. Your insights help us identify areas for potential enhancement in our guest offerings. We are grateful that, despite these minor inconveniences, you enjoyed your stay and found it overall satisfactory. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable visit. Kind regards, Justin

Customer review rating 5.0/5

Bijay K. Friends - Confirmed reviews ALL

Kia Ora, Thank you for your positive feedback. We are delighted to hear that you found our resort comfortable and conveniently located near the airport. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Irina

Customer review rating 5.0/5

Joanne O. Couples - Confirmed reviews ALL

Kia Ora, Thank you for your kind feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you found your visit relaxing and enjoyed the friendliness of our staff, as well as the quality of our dining options at both breakfast and dinner. Your compliments will certainly be shared with the team, as they strive to provide excellent service. Kind regards, Justin

Customer review rating 0.5/5

Robert P. Couples - Confirmed reviews ALL

Kia Ora, Thank you for taking the time to share your feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. I sincerely regret to learn about the conditions you encountered during your visit, as it is always our aim to provide a comfortable and enjoyable experience for our guests. It is concerning to hear about the state of the apartment you were assigned, particularly regarding the kitchen table and the carpet issues. We strive to maintain high standards of cleanliness and functionality in our accommodations, and it appears we fell short in this instance. Your description of the nails protruding from the carpet is particularly alarming, and I appreciate you bringing this to our attention. Safety is a priority for us, and we take matters such as this very seriously. I am also disappointed to learn of your interaction with our reception team. It is our policy to address guest concerns with the utmost attentiveness and care, and it seems we did not meet that expectation. I will ensure that your feedback is shared with our team to reinforce the importance of customer service and prompt attention to issues raised by our guests. While I understand that your experience led you to leave earlier than planned, I hope you will reconsider and give us another opportunity in the future. We are committed to improving our facilities and services, and your feedback is invaluable in guiding our efforts. Thank you once again for your insights. Kind regards, Justin

Other web-users rate our hotel

  • 240 reviews 8.6/10 Location
  • 514 reviews 7.4/10 Room
  • 342 reviews 8.2/10 Service
  • 217 reviews 8.8/10 Comfort
  • 209 reviews 8/10 Food
  • 185 reviews 6.8/10 Amenities
  • 119 reviews 4.5/10 Cleanliness
  • 58 reviews 5.4/10 Value

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