Kia Ora Raewyn, Thank you for taking the time to share your feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you received excellent service from our front desk team member Justin, and we appreciate your kind words about his assistance. However, it is concerning to learn that your accommodation did not meet your expectations. Cleanliness and comfort are of the utmost importance to us, and we regret that the condition of your room fell short in these areas. Your comments regarding the curtains and the bathroom have been noted, and we will ensure that they are addressed with our housekeeping team. Additionally, we understand that noise from external sources can impact the quality of your stay, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Irina

Kia Ora, Thank you for taking the time to share your feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you had a comfortable visit and that you particularly enjoyed our prime location and the high level of service provided by our reception and restaurant teams. We appreciate your comments regarding the coffee options available during breakfast. It is always our aim to meet the expectations of our guests, and we understand that a quality coffee experience can be an important aspect of a morning meal. Your feedback regarding the coffee urn and the additional charge for fresh coffee has been noted, and we will certainly take this into consideration as we continually seek to enhance our guest offerings. We strive to create memorable experiences for all our guests and your insights help us in this endeavor. Thank you once again for your kind words and constructive feedback. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Kind regards, Justin

Kia Ora, Thank you for taking the time to share your positive experience with us. We are delighted to hear that our flexibility in accommodating your extended stay contributed to your satisfaction. Our team strives to ensure that our guests have a comfortable and enjoyable experience, and it is gratifying to know that we were able to meet your needs during your time with us. Kind regards, Justin

Dear Zahraa R., Thank you for your positive feedback regarding your stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you enjoyed the comfort, location, and beautiful views. Your satisfaction is our priority, and we hope to welcome you back soon. Ashish Duty Manager

Kia Ora, Thank you for your kind words regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you found our location beautiful and your room comfortable. It is our aim to provide excellent service, and your recognition of our friendly staff is greatly appreciated. We look forward to welcoming you back on your next visit. Kind regards, Justin

Kia Ora, Thank you for your kind words regarding our staff at Peppers Christchurch Clearwater Resort. It is gratifying to know that our team contributed to your pleasant stay and that their efforts to ensure guest well-being were appreciated. Your feedback is valuable to us and motivates our team to continue delivering excellent service. Kind regards, Justin

Kia Ora, Thank you for taking the time to share your detailed feedback following your recent stay with us. I am sorry to hear that several aspects of your stay did not meet your expectations, particularly the unreliable Wi-Fi, difficulty with parking, the TV casting issue, and the noise from the neighbouring dogs. I also sincerely apologise for the inconvenience you experienced at check-out regarding your Diamond benefits. Our team should have been fully familiar with the benefits associated with your ALL Diamond status, including the breakfast entitlement, and we will address this with the team. Regarding the sparkling water, we have noted your preference for sparkling water as part of your Diamond amenity. We will make a note of this preference on your profile so that we can endeavour to have sparkling water available for you on future stays. As a valued ALL Diamond member, we truly appreciate your loyalty and are sorry that this stay did not reflect the experience you should expect from us. We hope to have the opportunity to welcome you again and provide you with a much more seamless and enjoyable stay. Kind regards, Justin

Kia Ora Melissa, Thank you for taking the time to share your feedback following your recent stay at Peppers Christchurch Clearwater Resort. I am pleased to hear that you found your room clean and that our team were lovely. I am sorry, however, that several aspects of your stay did not meet your expectations. We understand your comments regarding the dated furnishings and the overall presentation of the room. We are continuing to work through our refurbishment plans and appreciate your patience as we make improvements to the property. I also apologise that you did not receive the level of service you expected at check-in and check-out. Your feedback regarding being shown to your room and having to ring the bell at reception has been shared with the team. We will use this feedback to reinforce the importance of being available, welcoming and attentive throughout the guest journey. We are also disappointed that the breakfast and restaurant offerings did not meet your expectations. Your comments regarding the food have been shared with our Food and Beverage team for review. Thank you again for your honest feedback. We value your ALL Accor membership and hope to have the opportunity to provide you with a much-improved experience on a future visit. Kind regards, Dheeraj Bhaik Room Division Manager Peppers Christchurch Clearwater Resort

Dear Michael, Thank you for your wonderful review and for giving us a perfect 100% rating. We are delighted to hear that you had a fantastic stay from beginning to end. It is great to know you enjoyed the peaceful surroundings, excellent dinners and, most importantly, the service from our team. Your kind feedback means a great deal to the entire team at Peppers Christchurch Clearwater Resort. We will certainly share your comments with everyone. Thank you for your continued support as a Platinum member of ALL Accor. We look forward to welcoming you back for another wonderful stay. Kind regards, Dheeraj Bhaik Room Division Manager Peppers Christchurch Clearwater Resort

Kia Ora Fraser J., Thank you for your kind words regarding your recent stay at our resort. We are delighted to hear that you enjoyed our location, facilities, and the service provided by our staff. It is always a pleasure to offer a relaxing experience to our guests. Thanks and Regards Dheeraj Bhaik Peppers Christchurch Clearwater Resort

Kia Ora, Thank you for your kind words regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you enjoyed the stunning views and appreciated our convenient location near the airport. It is especially gratifying to know that our staff provided you with exemplary hospitality. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Kind regards, Justin

Kia Ora, Thank you for your kind words regarding your recent stay with us at Peppers Christchurch Clearwater Resort. We are delighted to hear that our team provided you with excellent service and that you enjoyed your time at our resort. Your satisfaction is our priority, and we look forward to welcoming you back during your next visit to Christchurch. Kind regards, Justin

Kia Ora, Thank you for taking the time to share your positive experience at Peppers Christchurch Clearwater Resort. We are delighted to hear that you enjoyed a tranquil stay, appreciating the comfort of your accommodations, the friendly service from our staff, and our breakfast offerings. Your feedback is invaluable to us, and we hope to welcome you back for another relaxing visit in the future. Kind regards, Justin

Kia Ora, Thank you for taking the time to share your positive experience at Peppers Christchurch Clearwater Resort. We are delighted to hear that you had a wonderful stay and that our team members, particularly Ashish and Brylie, made a lasting impression with their professionalism and friendliness. Your compliments regarding the spacious room with a scenic view of the lake are greatly appreciated, as we strive to provide a comfortable and enjoyable atmosphere for all our guests. We are also pleased that you enjoyed the welcome amenity of a bottle of wine and New Zealand chocolates, which we offer to our Platinum guests as a token of appreciation. It is wonderful to know that the breakfast service, prepared from a menu rather than a buffet, met your expectations in terms of quality. Charles will be delighted to hear that his efforts contributed positively to your experience. Lastly, we appreciate your mention of our convenient location near the airport, as we aim to make travel as seamless as possible for our guests. Thank you once again for your kind words, and we look forward to welcoming you back in the future. Kind regards, Justin

Kia Ora Elly C., Thank you for your generous and uplifting feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you enjoyed the majestic ambiance and tranquil location of our property. It is wonderful to know that the check-in process was seamless and that your room exceeded your expectations. We appreciate your compliments about our dining offerings, particularly the Lamb Rump and breakfast options. Our culinary team takes great pride in providing delightful meals to enhance our guests' experience. It is also encouraging to hear that you found our walking tracks enjoyable for exploration. We look forward to welcoming you back in the future, whether for a solo retreat or a romantic getaway. Thank you once again for your kind words. Dheeraj Bhaik Room Division Manager

Kia Ora, Thank you for your kind words regarding our team and the hospitality you experienced during your stay. We are delighted to hear that you plan to return to Peppers Christchurch Clearwater Resort. Your appreciation for our professional staff is greatly valued, as it reflects our commitment to providing exceptional service to all our guests. Kind regards, Justin

Kia Ora, Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologise for the poor experience you had during check-in. Providing incorrect directions to your room and having insufficient signage, particularly after dark, is certainly not the standard of service we aim to provide. We understand how frustrating this must have been, especially when travelling for work and staying with us for only one night. Your comments regarding our team and the signage around the property have been shared with the relevant management team so that we can address these issues and improve the arrival experience for our guests. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a much smoother experience on your next visit. Kind regards, Justin

Kia Ora Guillaume, Thank you for taking the time to share your feedback with us and for speaking with me over the phone. I sincerely apologise for the experience you had regarding the billing issue and, in particular, how the matter was handled when you raised your concerns. This is not the level of service we aim to provide. I appreciate you taking the time to discuss this with me. I will ensure the feedback is addressed with the team so we can learn from the experience and improve how we handle similar situations in the future. We hope to have the opportunity to welcome you back in the near future and provide you with the experience you originally expected from us. Kind regards, Dheeraj Bhaik Rooms Division Manager Peppers Christchurch Clearwater Resort