Peppers Christchurch Clearwater Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 748 reviews

Peppers Christchurch Clearwater Resort - Image 1
Peppers Christchurch Clearwater Resort - Image 2
Peppers Christchurch Clearwater Resort - Image 3
Peppers Christchurch Clearwater Resort - Image 4
Clearwater Avenue, 8053 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Conference facilities with a superb backdrop of shimmering lake and mountain views

  • Spacious rooms with spectacular views

  • Located on a championship golf course

  • Relaxing surroundings away from the hustle and bustle of CBD

  • Onsite Bar and Restaurant open to public

Our accommodation(s)

Hotel location

Peppers Christchurch Clearwater Resort

Clearwater Avenue
8053 CHRISTCHURCH
New Zealand

GPS:-43.448007, 172.596564

Telephone
Fax +64 3 360 1001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LUME RESTAURANT

The distinctive tastes and aromas of Canterbury's food heroes feature on Lume Restaurant menu which embraces New Zealand cuisine with a contemporary flair and complemented by a wine list featuring renowned award-winning labels.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  748 reviews

Customer review rating 4.5/5

Jason L. Business - Confirmed reviews ALL

The studio was warm and comfortable, with peaceful views overlooking the lake and the golf course. Peppers Clearwater is a great spot to have a quiet stay. The golf course is supurb as well.

Kia Ora, Thank you for taking the time to share your positive experience at Peppers Christchurch Clearwater Resort. We are delighted to hear that you found your studio warm and comfortable, and that you enjoyed the peaceful views of the lake and golf course. It is gratifying to know that you appreciated both the tranquil atmosphere and the superb quality of our golf facilities. We would also like to sincerely apologise for any inconvenience caused by the Wi-Fi during your stay. We appreciate your understanding and will continue working to improve this aspect of our service. We hope to welcome you back for another relaxing stay in the future. Kind regards, Justin

Customer review rating 3.5/5

Paul C. Couples - Confirmed reviews ALL

Peaceful

Kia Ora Paul, Thank you for taking the time to share your feedback following your recent stay at Peppers Christchurch Clearwater Resort. I am pleased to hear you found your stay peaceful overall. I also appreciate you highlighting the cleanliness of the room and the positive aspects of your experience. At the same time, I am sorry to hear about the maintenance issues you experienced with the spa bath and bathroom blinds in Room 2021. I also appreciate your feedback regarding the kitchen setup and the limited dessert bowl provided. Please be assured these matters have been shared with our maintenance and housekeeping teams for immediate follow up. I am also sorry that the dinner menu did not meet your expectations. Your comments regarding the menu range have been passed on to our Food and Beverage team as we continue reviewing our offerings and guest preferences. We are currently in the process of refurbishing our rooms, and all kitchenware items are scheduled to be replaced this month as part of these improvements. We are confident these updates will further enhance the guest experience moving forward. We value your feedback as it helps us identify areas where we can improve the guest experience. I hope we have the opportunity to welcome you back again in the future for a more seamless stay. Kind regards, Dheeraj Bhaik Rooms Division Manager Peppers Christchurch Clearwater Resort

Customer review rating 4.0/5

Tracey I. Families - Confirmed reviews ALL

This resort was ideal for us given the location and the ample room size. We were three adults sharing the suite, the staff were very prompt in replying to my emails prior to our stay. Although this property is dated and needs some renovations, overall we were happy with the suite and our stay. The lighting was very dim in the kitchen /.dining room, a few lights were inoperative (also the extractor fan light wasn’t working). We were fortunate enough to get the staff to send maintenance to replace two lights that were not working during our stay. A lovely staff member was very apologetic for the inconvenience caused when our room had not been cleaned and the lighting issue. I think his name is Donghoon, he is a credit to the team and an asset to the resort. In the bathroom, the shower was fantastic - great pressure and nice and hot. The only issue we encountered was the shower gel, shampoo and conditioner were fixed to the wall over the bath making it difficult to reach, particularly for my 80 year old mother who is frail. It would have been better if it was fixed to the wall closer to the shower. My sister and I loved our daily walks around the resort, there were plenty of tracks to explore (The Groynes), lots of wildlife, nature - birds, swans, ducks and pukekos. We also enjoyed a drink at the bar with food, the bar snacks were delicious. I would stay here again.

Kia Ora, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed your stay overall, especially the spacious suite, our location, and your daily walks around the resort and The Groynes. It’s also wonderful to know you appreciated the wildlife, nature, and your experience at the bar with food and snacks. We sincerely apologise for the inconvenience you experienced with the delayed room cleaning and the lighting issues in your suite. We have already shared your comments with our maintenance team to ensure these matters are addressed and improved. We are also very grateful for your kind words about Donghoon. We will certainly pass on your compliments to him he will be very pleased to hear your feedback. Regarding the bathroom amenities, we appreciate your suggestion about the placement of the shower gel, shampoo, and conditioner. We understand how this could be difficult, especially for elderly guests, and we will review this for future improvements. We would also like to let you know that the property is currently undergoing ongoing renovations. These improvements include upgrades to lighting and various facilities to enhance the overall guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an even more comfortable stay. Kind regards, Justin

Customer review rating 4.0/5

Pam H. Solo - Confirmed reviews ALL

Overnight stay to relocate to Christchurch lovely place lovely staff lovely food definitely right decision to love back to Christchurch

Kia Ora, Thank you for your kind feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you enjoyed your time with us and appreciated our lovely staff and food. It is always our aim to provide a memorable experience, and we are pleased that you felt it was the right decision to return to Christchurch. We look forward to welcoming you back in the future. Kind regards, Justin

Customer review rating 3.0/5

Jacqueline B. Couples - Confirmed reviews ALL

I think charging $30 per night to park overnight..but during the day its free..is unacceptable. The cost of a room is expensive for a hotel with NO dining room and access to check in with a car is almost impossible unless a free space street side. Even access into the rear car park is difficult with illegally parked cars in the narrow entrance and delivery trucks etc

Kia Ora, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration you described. However, we believe there may have been some confusion with another property. Our hotel does not charge any parking fee, and after carefully reviewing your reservation, we could not find any parking-related charges applied to your room. We completely understand how frustrating parking difficulties and unexpected fees can be, and we truly regret if there was any inconvenience during your stay. We just wanted to kindly clarify that these charges were not from our hotel. If possible, we would sincerely appreciate it if you could review and update your review to reflect this clarification. It would mean a great deal to our team. Thank you again for your time and understanding, and we hope to have the opportunity to welcome you again in the future. Kind regards, Justin Peppers Clearwater Christchurch

Other web-users rate our hotel

  • 236 reviews 8.7/10 Location
  • 520 reviews 7.2/10 Room
  • 341 reviews 8/10 Service
  • 216 reviews 8.8/10 Comfort
  • 209 reviews 8.1/10 Food
  • 186 reviews 7/10 Amenities
  • 119 reviews 4.3/10 Cleanliness
  • 56 reviews 5.4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Christchurch