Peppers Christchurch Clearwater Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 695 reviews

Peppers Christchurch Clearwater Resort - Image 1
Peppers Christchurch Clearwater Resort - Image 2
Peppers Christchurch Clearwater Resort - Image 3
Peppers Christchurch Clearwater Resort - Image 4
Clearwater Avenue, 8053 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Conference facilities with a superb backdrop of shimmering lake and mountain views

  • Spacious rooms with spectacular views

  • Located on a championship golf course

  • Relaxing surroundings away from the hustle and bustle of CBD

  • Onsite Bar and Restaurant open to public

Our accommodation(s)

Hotel location

Peppers Christchurch Clearwater Resort

Clearwater Avenue
8053 CHRISTCHURCH
New Zealand

GPS:-43.448007, 172.596564

Telephone
Fax +64 3 360 1001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LUME RESTAURANT

The distinctive tastes and aromas of Canterbury's food heroes feature on Lume Restaurant menu which embraces New Zealand cuisine with a contemporary flair and complemented by a wine list featuring renowned award-winning labels.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  695 reviews

TripAdvisor Rating  4.0/5  1,198 reviews

Customer review rating 4.5/5

William S. Families - Confirmed reviews ALL

The apartment was spacious. Small issue with cleaning from previous tenants. That was sorted out promptly. Breakfast menu and dinner were enjoyable.

Kia Ora Thank you, William, for your wonderful feedback and for choosing Peppers Christchurch Clearwater Resort for your family stay. We are pleased to hear you found the apartment spacious and enjoyed both breakfast and dinner. It is great to know our team made a positive impression and that your arrival and departure were seamless. Thank you for raising the small cleanliness issue. I am glad our team resolved it promptly. Your comments help us improve our standards. We also appreciate your loyalty as an Accor Platinum member and your kind recommendation. We look forward to welcoming you back again soon. Regards Dheeraj Bhaik

Customer review rating 3.5/5

Shelley J. Families - Confirmed reviews ALL

quite a walk from reception to room especially in the rain. had to request reception could drop us kids and luggage to the room. had one great staff member who picked us up in the cart when she saw us walking back to the room in the rain after asking if there was a spare umbrella and being declined.

Kia Ora Shelley, Thank you for taking the time to share your experience. I am sorry for the inconvenience you and your family faced, especially with the long walk in the rain and the lack of umbrellas and transport support. This is not the level of service we aim to provide. You should not have needed to request assistance, and you should have been offered help proactively. I have shared your comments with our front office team to reinforce service standards, including offering buggies, umbrellas, and checking guest numbers to ensure enough towels are placed in the room. I also want to thank you for recognizing the staff member who assisted you with the cart. I will ensure her effort is acknowledged. Your feedback helps us improve. I appreciate your honesty and hope we have the opportunity to provide a better experience in the future. Kind regards, Dheeraj Bhaik Rooms Division Manager

Customer review rating 2.5/5

Louise P. Business - Confirmed reviews ALL

We have stayed here several times & each time we go back it is more deteriorated always have light bulbs that don’t work this time there was no clear direction on how to get from the apartment driveway into the actual apartment it was dark & very poorly lit.

Kia Ora Louise, Thank you for taking the time to share your feedback. I am very sorry to read about your experience and for the disappointment you felt during your recent stay with us. It is concerning to hear that the apartment condition, lighting, wayfinding, and cleanliness did not meet expectations, especially as a returning guest and Gold ALL member. This is not the standard we aim to deliver, and I fully understand how frustrating this would have been. Your comments about the deteriorating condition, faulty light bulbs, poor lighting, unclear access, and housekeeping issues have been shared with our Maintenance and Housekeeping teams. We are already reviewing lighting checks, wayfinding signage, and room inspection processes to prevent this from happening again. Please accept our sincere apologies for the impact this had on your stay and on your willingness to recommend the resort. Your loyalty to Accor is valued, and we regret that we did not reflect that in your experience this time. If you are open to it, I would appreciate the opportunity to speak with you directly to better understand what happened and to personally follow up on your concerns. You can reach me via the hotel at any time. Thank you again for your honest feedback. It helps us identify where we must improve. Kind regards, Dheeraj Bhaik Rooms Division Manager Peppers Christchurch Clearwater Resort

Customer review rating 4.0/5

Jagdish V. Couples - Confirmed reviews ALL

Pleasant stay and not far from the airport or the city. Though the place is bit dated, its clean.

Kia Ora, Thank you for sharing your positive feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you appreciated our spacious rooms and the convenient location, which offers easy access to both the airport and the city. We also take pride in maintaining a clean environment for our guests. Your observations about the property's dated aspects will be taken into consideration as we continuously seek improvements. Kind regards, Justin

Customer review rating 4.5/5

Stan S. Couples - Confirmed reviews ALL

Very clean and comfortable unit

Kia Ora, Thank you for taking the time to share your positive feedback regarding your recent stay at Peppers Christchurch Clearwater Resort. We are delighted to hear that you found our location pleasant and that your unit met your expectations for cleanliness and comfort. It is always our aim to provide a relaxing atmosphere for our guests. Kind regards, Justin

In partnership with TripAdvisor

Other web-users rate our hotel

  • 231 reviews 9.1/10 Location
  • 521 reviews 6.8/10 Room
  • 317 reviews 8.1/10 Service
  • 200 reviews 7.5/10 Food
  • 134 reviews 4.4/10 Cleanliness
  • 50 reviews 4.8/10 Value
  • 45 reviews 6.1/10 Breakfast
  • 7 reviews 1/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Christchurch