Peppers Christchurch Clearwater Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 743 reviews

Peppers Christchurch Clearwater Resort - Image 1
Peppers Christchurch Clearwater Resort - Image 2
Peppers Christchurch Clearwater Resort - Image 3
Peppers Christchurch Clearwater Resort - Image 4
Clearwater Avenue, 8053 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Conference facilities with a superb backdrop of shimmering lake and mountain views

  • Spacious rooms with spectacular views

  • Located on a championship golf course

  • Relaxing surroundings away from the hustle and bustle of CBD

  • Onsite Bar and Restaurant open to public

Our accommodation(s)

Hotel location

Peppers Christchurch Clearwater Resort

Clearwater Avenue
8053 CHRISTCHURCH
New Zealand

GPS:-43.448007, 172.596564

Telephone
Fax +64 3 360 1001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LUME RESTAURANT

The distinctive tastes and aromas of Canterbury's food heroes feature on Lume Restaurant menu which embraces New Zealand cuisine with a contemporary flair and complemented by a wine list featuring renowned award-winning labels.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  743 reviews

Customer review rating 4.5/5

Robert H. Couples - Confirmed reviews ALL

Staff very friendly. Food was great

Kia Ora, Thank you for your kind words regarding your recent stay at Peppers Christchurch Clearwater Resort. We are thrilled to hear that you enjoyed our prime location, friendly staff, and delightful food offerings. Your positive feedback is greatly appreciated and serves as a motivation for our team to continue providing exceptional service. Kind regards, Justin

Customer review rating 4.5/5

Vicki N. Couples - Confirmed reviews ALL

Would’ve been great if the reception staff who allocated our room had seen we were gold members and had already given us an upgrade we qualify for. I had to ask for it.

Dear Vicki N., Thank you for taking the time to share such detailed feedback about your stay. We’re pleased to hear you enjoyed the golfing facilities, booking experience through the Accor ALL app, and that you found the Wi-Fi, staff service, and check-out process to a high standard. However, we are very sorry to hear that your gold status recognition on arrival did not meet expectations and that you needed to request your room upgrade. This is not the seamless experience we aim to provide for loyalty members, and your comments have been shared with our front office team for immediate follow-up and training reinforcement. We also regret the issues you encountered in your room, including the missing basic kitchen amenities and the concern regarding cleanliness on arrival. This will be reviewed carefully with our housekeeping and room preparation teams to ensure greater consistency and attention to detail. Your suggestions regarding tea selection and in-room essentials are also appreciated and will be passed on to our food and beverage team for consideration. We value your loyalty as an Accor Gold member and appreciate your constructive feedback, which helps us improve. We hope to have the opportunity to welcome you back for a smoother and more comfortable experience in the future. Kind regards, Ashish Saroha Duty Manager

Customer review rating 4.0/5

Graeme M. Couples - Confirmed reviews ALL

quite satisfactory

Kia Ora, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and appreciated the open spaces on our property. Our team strives to provide a satisfactory experience for all our guests, and it is gratifying to know that we met your expectations. We look forward to welcoming you back in the future. Kind regards, Justin

Customer review rating 0.5/5

Jacqui K. Business - Confirmed reviews ALL

We recently stayed in a Lake room for two nights. While we appreciated the outlook, we felt the room itself did not align with standard we've come to expect from the Peppers brand, particularly as a long standing Accor member. The room (number 2442) was clean, however the layout was was not very functional - for example, the wardrobe door could not be fully opened due to its position beside the bed, making it difficult to use and there were very few hangers. We had no choice but to hang our clothes over chair place by the desk. We also found there were insufficient power points for modern needs. Overall the room felt quite dated and more in line with a basic serviced apartment than a premium resort experience. This was quite different from the imagery and expectations set when booking, especially at this price point. Due to the short nature of our stay and our seminar commitments, we didn't request a room change at the time. However, we did want to provide feedback as it impacted our overall experience, and we would be interested to understand how this aligns with the standard typically offered to Accor Gold members. We hope this feedback is helpful and look forward to your response.

Kia Ora, Thank you for taking the time to share your detailed feedback following your recent stay with us. I am sorry your experience did not meet your expectations, especially as a valued Accor Gold member. You should expect a higher standard, and it is clear we missed that mark during your visit. I appreciate your comments on the room layout. The wardrobe positioning and limited hanging space are practical issues, and I understand how frustrating that would be during your stay. The concern around insufficient power points is also valid, given current guest needs. Your feedback about the room feeling dated and not aligning with the Peppers brand positioning is taken seriously. This highlights a gap between expectation and delivery, which we need to address. While we regret that you did not have the opportunity to request a room change during your stay, we would have been happy to assist at the time. That said, your feedback now is just as important and helps us improve. Here is what I will do next: Assess hanger allocation and power point availability across similar rooms Share your comments with senior management as part of our ongoing product review I would like to restore some confidence in your experience with us. Please contact me directly on your next visit so I can personally oversee your booking and ensure a more suitable room is arranged. Thank you again for your honest feedback. We value your loyalty and hope to welcome you back for a much-improved stay. Kind regards, Dheeraj

Customer review rating 4.5/5

Stuart W. Families - Confirmed reviews ALL

Two nights was a bit brief to fully appreciate the stay, but we found the property to be very comfortable and quiet.

Kia Ora, Thank you for sharing your positive experience at Peppers Christchurch Clearwater Resort. We are delighted to hear that you enjoyed the upgrade to the Garden View Suite and found the accommodations to be comfortable and serene. We understand that two nights may not be sufficient to fully appreciate all our offerings, and we hope to welcome you back soon for a longer stay to explore everything our resort has to offer. Kind regards, Justin

Other web-users rate our hotel

  • 243 reviews 8.8/10 Location
  • 529 reviews 7.1/10 Room
  • 341 reviews 8/10 Service
  • 222 reviews 8.7/10 Comfort
  • 209 reviews 8/10 Food
  • 183 reviews 6.9/10 Amenities
  • 121 reviews 4.4/10 Cleanliness
  • 58 reviews 5.8/10 Value

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