Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.4/5 2,803 reviews

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Novotel Christchurch Cathedral Square - Image 1
Novotel Christchurch Cathedral Square - Image 2
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,803 reviews

TripAdvisor Rating  4.0/5  1,492 reviews

Certificate of excellence 2023

Dissatisfied

Customer review rating 1.5/5

Jane T. Solo - Confirmed reviews ALL

Staff lovely the rest is down hill. Room dated, small and unclean( other person hairs on carpet), furniture and paint work scuffed, bath dangerously slippery despite slip mat- I fell, uht instead of fresh milk that is provided in less expensive accommodation and you advertise that you don’t use single use plastic anymore, ridiculously expensive -not value for money I felt taken advantage of And to top it off I was emailed an invoice addressed to Mr T.- I am a female!

Kia Ora Jane, Thank you for taking the time to share your feedback about your recent stay. We’re truly sorry to hear about your experience, and we appreciate your honesty. While we’re glad to hear you found our staff lovely, we apologize for the condition of your room and the issues you encountered, including cleanliness and safety concerns. Your comfort and safety are extremely important to us, and we will address these matters with our team to ensure improvements are made. We also regret the oversight with the invoice and appreciate you bringing it to our attention. This is not the standard we strive for, and we are taking steps to prevent similar errors in the future. We genuinely value your feedback, and we hope you might consider giving us another chance to provide you with the quality experience we aim for. Please feel free to reach out directly if you choose to return, as we would love to ensure your next stay meets your expectations. Thank you again for your insights! Best regards, Joshua Wade Guest Services Manager

Well located in the middle of the city and a very pleasant stay.

Customer review rating 5.0/5

Eliof Business - Confirmed reviews ALL

Was greeted on arrival and had no issues with the parking. I like this location because it provides very easy access to my customers, which are in in all directions around the city. Would highly recommend the Novotel for business travellers to Christchurch.

Kia Ora Elio, Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us and found our location convenient for your business needs. Your recommendation means a lot to us, and we look forward to welcoming you back to Novotel Christchurch Cathedral Square in the future. Best Regards, Joshua Wade Guest Services Manager

Good position

Customer review rating 3.5/5

Cristie Families - Confirmed reviews ALL

Satisfied

Kia Ora Cristie, Thank you for your feedback! We're delighted to hear that you enjoyed our hotel’s central location. Your satisfaction is our top priority, and we look forward to welcoming you back soon. We sincerely apologize for any inconvenience regarding your accessible room allocation and hope to provide you with an improved experience during your next stay. Best Regards, Joshua Wade Guest Services Manager

Well located hotel in Christchurch

Customer review rating 5.0/5

Michelle C. Families - Confirmed reviews ALL

We are a family of three and had a twin executive room (2 double beds). Room was clean and well maintained. Restaurant was excellent for dinner and breakfast.

Kia Ora Michelle, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed our well-located hotel, clean rooms, and excellent restaurant. We look forward to welcoming you and your family back soon. Best Regards, Joshua Wade Guest Services Manager

Well located, service with a smile.

Customer review rating 4.5/5

Judi Couples - Confirmed reviews ALL

The hotel is perfectly located in the heart of town, with a tourist tram stop out the front. Breakfasts and dinners were good, although breakfast staff were hard to find at times (to order eggs, and coffee). Staff were always very friendly, and eager to help. No complaints at all.

Kia Ora Judi, Thank you for your positive review and for choosing our hotel. We are delighted to hear that you enjoyed our central location and the service provided by our friendly staff. Your feedback regarding breakfast staff availability is duly noted, and we will address this internally. We appreciate your kind words and look forward to welcoming you back. Best Regards, Joshua Wade Guest Services Manager

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Other web-users rate our hotel

  • 885 reviews 9.1/10 Location
  • 1,201 reviews 7.1/10 Room
  • 1,335 reviews 9.3/10 Service
  • 15 reviews 6.6/10 WiFi
  • 379 reviews 8/10 Cleanliness
  • 342 reviews 7.3/10 Food
  • 314 reviews 7.7/10 Breakfast
  • 188 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.