Novotel Christchurch Cathedral Square Hotel 4 stars

It was very pleasant

Average experience due to the price you are charging for a nights stay, room was cold on arrival, room was not that clean, no food or beverage menus were left in room. Someone tried to enter in the morning without knocking.

Our stay was during lockdown we were in Christchurch for breast cancer surgery which had been canceled during our previous stay at the Novotel the week before because of lockdown. When I arrived the following week the staff gave me a very personal letter wishing me well for my surgery which was very kind and thoughtful.

Excellent service, lovely rooms and great vibes.

Excellent. Reception very helpful

Great service and understanding in these times we were booked in for a few nights but only after a few hours of arrival the country went into covid lock down so we had to arrange flights home the next day. Room service was great all service was great all round. When checking out I didnt even have to ask for a credit for the night not used the staff member sorted all out for us. Fantastic service we will be back.

A one night stay but all our needs were met. Friendly helpful staff in particular. Nice bonus to get a free drink each from the bar.

Did not stay as Lockdown occurred and I then engaged in a long drawn out verbal and email interaction with two messages given - the verbal indicated my request for a refund would occur as Lockdown meant we could not travel from the North Island as we intended to, to stay in Christchurch for the 3 nights as planned. The emails indicated an unwillingness to acknowledge what the ACCOR site stated - that if the stay (Non Refund Policy) is not able to occur due to government restrictions then a refund will be given, and we have only been offered a Voucher for the amount we paid approx $486 with 2000 points used. Not impressed and will certainly colour any possible stays at your hotel in the future - not impressed at all.

Had a lovely couple of days there easy walking to everything had a nice room very quiet and clean

Great staff

Very good experience other that breakfast experience. I stayed 3 days had breakfast at hotel. All 3 days you had same Manu with out shingle change. This is not really acceptable.

I found my room (1001) to be quite noisey, with a constant humm throughout the night - nothing to do with the external environment but rather some noisey hotel-based machinery (air-com or something).

Location was great - walking distance to bars , restaurants, shopping etc. Service was mixed - great service in restaurant,! Front desk average service - Some staff were very inexperienced, sometime creating frustration amongst guests. But Service recovery was very good by Duty manager Alicia.

A comfortable stay. The only concerns we have had recently was apathy by some of the front counter staff who could have been more helpful. Restaurant and bar staff were however outstanding and couldn’t have been more helpful.

Had lots of issues this time in the hotel and normally i have the best service and stay at this hotel quite frequently. i had issues with check in and then issues with the room in terms of no heat as the thermostat/ air con did not work. Also the power panel on the desk kept flashing orange. When raised I was then told nothing they can do until the following day so put something on top of the flashing lights.