Kia Ora Sriram, Thank you so much for taking the time to share this lovely feedback. It genuinely made my day to read your comments about Shruti and the little gesture she made for your family. As the Food & Beverage Manager, it makes me particularly proud to see our team creating these small, personal moments for our guests. A cappuccino may seem like a simple gesture, but as you said, it’s often these little touches that make a stay memorable. I’ll definitely be sharing your kind words with Shruti, I know they will mean a lot to her. Thank you again for choosing Novotel Christchurch Cathedral Square, and we hope to welcome you and your family back again soon. Sincere regards, Shriya Chimbaikar Food & Beverage Manager

Dear Richard, Thank you for taking the time to share such wonderful feedback following your recent business stay with us. We’re delighted to hear that you enjoyed our convenient location and found your room comfortable, exceptionally clean and tidy. It’s particularly pleasing to know that every aspect of your stay—from arrival and check-in through to departure, Wi-Fi and our team—met your expectations. We also appreciate your comments regarding our towel-reuse messages and our sustainability efforts. Feedback like yours is valuable as we continue to find ways to make a positive difference while maintaining a comfortable experience for our guests. It was a pleasure having you stay with us and we hope to welcome you back again on your next visit. Kind regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Tom, Thank you for taking the time to share such wonderful feedback following your stay with us. We’re delighted to hear that you enjoyed our convenient city-centre location, comfortable accommodation and the friendly service from our team. It’s especially pleasing to know that you continue to choose us and that everything was nicely presented for your stay. We also appreciate your feedback regarding the Wi-Fi speed. We understand how important a reliable connection can be and will certainly share your comments with our team as we look for ways to improve. Thank you again for your continued loyalty as a Gold ALL Accor member. We look forward to welcoming you back for another enjoyable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Martin, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed our convenient location, comfortable accommodation, and friendly team, and that you had a great overall experience. We also appreciate your honest comment regarding the music in the bar during the early evening. We understand that the atmosphere and volume can make a difference to our guests’ comfort, and we’ll certainly share your feedback with the team. It was a pleasure having you stay with us and we hope to have the opportunity to welcome you and your partner back again on your next visit. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Cain, Thank you very much for your wonderful feedback and for continuing to choose us for your stays. We are delighted to hear that you consistently enjoy your time with us, and it is especially pleasing to know that our team, accommodation, cleanliness, Wi-Fi, and overall service all met your expectations. We sincerely apologise that you did not receive your invoice by email following your stay. We understand how important it is to have this promptly, particularly when travelling for business. I have now resent your invoice using a different method to help ensure it reaches you successfully. Thank you again for your continued support and for your recommendation. We truly appreciate your loyalty as an ALL Accor member and look forward to welcoming you back again soon. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Daniel, Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you had a comfortable and easy stay with us and enjoyed our great location. It’s fantastic to know that your experience across the hotel, from check-in and cleanliness to breakfast, Wi-Fi and our team, met your expectations. We’re also pleased to see your positive feedback regarding the ALL – Accor Live Limitless loyalty programme. We truly appreciate your support and hope to have the pleasure of welcoming you back on your next business trip. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Robert, Thank you so much for taking the time to share your feedback and for the lovely comments about our team and location. I’m especially grateful for your kind mention of me — it was a pleasure welcoming you and assisting with your stay. I’m delighted to hear that you enjoyed your overall experience and found the team helpful. I’m sorry that the lift situation caused some congestion during the morning rush. We really appreciate your patience and understanding, and thank you as well for your thoughtfulness in using the stairs to allow guests who needed the lift more urgently to use it. We fully appreciate the importance of ease of access and are certainly doing our best to expedite the situation and have the lifts operating as soon as possible. It was a pleasure having you stay with us, Robert, and we hope to have the opportunity to welcome you back again on your next visit to Auckland. Warmest regards, Josh Guest Services Manager

Kia Ora Mary J., Thank you so much for your wonderful feedback and for sharing such thoughtful comments about your stay with us. We’re delighted to hear that our convenient location made your business trip so easy, and that you enjoyed a comfortable night’s sleep along with a smooth check-in and check-out experience. It’s especially lovely to hear your appreciation for our sustainability initiatives. We’re committed to reducing unnecessary waste while still ensuring our guests have access to the amenities they need, so we’re pleased that our approach resonated with you. Your comment that “we need hotels like this everywhere” is a fantastic encouragement to our team! Thank you again for staying with us, Mary J.. We look forward to welcoming you back whenever your work brings you our way again. Warm regards, Joshua Guest Services Manager

Kia Ora Daniel, Thank you for your wonderful 100/100 rating and for taking the time to share such a thoughtful account of your stay. We’re delighted to hear that our team was able to make what sounds like a particularly demanding business trip that little bit smoother. It’s especially pleasing to hear how our reception manager looked after you from the moment you called ahead. Arranging a suitable space for your confidential meeting and then being able to provide you with an early room so you could take your call in privacy was a small gesture, but we’re so glad it made a meaningful difference to your day. The fact that she also remembered your call when you arrived is a lovely reflection of the personalised service we strive to provide. We’ll be sure to share your kind recognition with our reception team. Thank you again, Daniel, for choosing to stay with us and for recognising the care shown by our team. We hope to have the pleasure of welcoming you back to Christchurch again soon. Warm regards, Joshua Guest Services Manager

Kia Ora Angela, Thank you very much for taking the time to share such detailed feedback following your stay with us. We’re pleased to hear that you enjoyed our breakfast, found the beds comfortable, and that our team made a positive impression, particularly our breakfast team member who looked after the tables so warmly. I’m very sorry that there were several aspects of your stay that fell short of expectations. In particular, I understand your disappointment regarding the condition and presentation of the room, as well as the unusual bathroom layout and the unpleasant drain odour. These are certainly not the details we want our guests to encounter, and I will ensure your feedback is shared with the relevant teams for follow-up. I’m also sorry for the inconvenience caused by the lift situation during your stay. We are currently working to expedite the lift repairs and appreciate our guests’ patience while this is being addressed. Thank you again for your honest feedback, Angela. We genuinely appreciate you highlighting both the areas where we need to improve and the things you enjoyed. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Warm regards, Novotel Cathedral Square

Kia Ora Mark, Thank you for taking the time to share your feedback and for your lovely comments about our great location. We’re pleased to hear that you had a positive stay overall, particularly with our team, accommodation, and the service you experienced as an ALL Accor member. We also appreciate your feedback regarding the size of our gym and your suggestion of a sauna. We understand how these additional facilities can make a difference, particularly for guests travelling on business, and we’ll certainly keep your comments in mind as we look at ways to enhance our facilities. Thank you again for staying with us, Mark. We hope to have the pleasure of welcoming you back on your next visit. Warm regards, Joshua Guest Services Manager

Kia Ora Ann, Thank you so much for your wonderful 100/100 rating and for your lovely feedback. We’re delighted to hear that you enjoyed our convenient location and found our team to be consistently friendly, helpful, and welcoming throughout your stay. It’s particularly pleasing to know that the smiles and helpfulness of our team made such a positive impression, and we’ll be sure to share your kind words with everyone. Although you’re unable to recall the name of the team member who stood out to you, we’re grateful that their service made your stay memorable. We’re also pleased to hear that you found the hotel very clean and appreciated our commitment to sustainability. Thank you again for choosing to stay with us, Ann. We hope to have the pleasure of welcoming you back on your next visit. Warm regards, Joshua Guest Services Manager

Kia Ora Judy, Thank you so much for taking the time to share your feedback with us. It’s wonderful to hear that you enjoyed our central location, found your room and beds comfortable, and especially that our Front Desk team looked after you so well. I’ll be sure to share your lovely comments with them. I’m sorry that we missed some of the finer details in your room, particularly the mismatched wine glasses and the lack of spare towels. These small details do make a difference, and I’ve already spoken with our Housekeeping Manager to ensure this is followed up with the team. Thank you again, Judy, for bringing this to our attention and for recognising our team. We really appreciate it and hope to have the pleasure of welcoming you back to Novotel Christchurch Cathedral Square. Ngā mihi, Novotel Christchurch Cathedral Square Team

Kia Ora Andrew, Thank you for your wonderful 100/100 rating and for taking the time to share your feedback with us. We’re delighted to hear that you found your stay very comfortable and enjoyed our convenient location. It’s fantastic to know that your accommodation, cleanliness, check-in, check-out and WiFi all contributed to such a positive experience. We’re also pleased that our sustainability efforts resonated with you. Thank you again for choosing to stay with us, Andrew. We truly appreciate your 10/10 recommendation and hope to have the pleasure of welcoming you and your family back again in the future. Warm regards, Joshua Guest Services Manager

Kia Ora Darren, Thank you for taking the time to share your feedback, and it’s lovely to hear you had another great stay with us and that our team looked after you well. I completely understand your question around the breakfast pricing and the additional charge for barista coffee, particularly as you’ve stayed with us previously as a Gold member. Our full buffet includes a large variety of hot and cold breakfast options, along with a premium selection of teas available without limit and quality coffee included in the buffet price. Barista-made coffees are available at an additional charge as they are individually prepared by our trained baristas and are a more specialised coffee offering. We really appreciate your feedback, Darren, and I hope this gives a little more context around our breakfast offering. We look forward to welcoming you back to Christchurch again soon. Ngā mihi, Food and Beverage Manager Novotel Christchurch Cathedral Square Team

Dear Susan, Thank you for taking the time to share such wonderful feedback following your recent business stay with us. We’re delighted to hear that you had a very enjoyable experience and, in particular, that you found our team so kind and welcoming. Your perfect scores for our team, cleanliness, check-in and check-out are greatly appreciated, and it’s fantastic to know that you would happily recommend us to your friends, family and colleagues. We also appreciate your feedback regarding the booking experience and will certainly take this into consideration as we continue looking for ways to make every part of our guests’ journey as seamless as possible. It was a pleasure having you stay with us and we hope to have the opportunity to welcome you back to Novotel again on your next visit. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square