Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,853 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,853 reviews

TripAdvisor Rating  4.1/5  1,527 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Stephen R. W. Business - Confirmed reviews ALL

The Rooms are a little tired and with an odd layout, with the sink and bathroom amenities in the main room adjacent to the bathroom itself, so not really designed for more than one person

Kia ora Stephen, Thank you for taking the time to share your feedback following your recent stay with us. I appreciate your comments regarding our location and also your honest observations about the room layout. I am particularly sorry to hear about your experience with one of our bar team members and the information you were given regarding the bar being closed. I understand how this would have been frustrating and certainly not the experience we want our guests to have. Please accept my sincere apologies. I have personally addressed this with the team to ensure clearer communication and a more welcoming, consistent approach moving forward. Your feedback is very important to us, and I appreciate you bringing this to my attention so we can improve. I do hope we have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience next time. Ngā mihi nui, Shriya Chimbaikar Food & Beverage Manager Novotel Christchurch Cathedral Square

Customer review rating 3.5/5

Heidi E. Business - Confirmed reviews ALL

Disappointed my receipt hasn’t been emailed yet, so I will need to chase this. Don’t love the bathroom design. Nice central location though.

Kia ora Heidi, Thank you very much for sharing your feedback following your recent stay with us. We are pleased to hear that you found your room clean and comfortable and appreciated our central location. We sincerely apologize for any inconvenience caused regarding your receipt. Please be informed that your receipt has just been emailed to you as requested. Should you have any further questions or require additional assistance, please do not hesitate to contact us directly. We also appreciate your constructive feedback regarding the bathroom design, and your comments have been shared with our team as we continue to review ways to improve our guest experience. Thank you again for taking the time to provide your review. We hope to welcome you back and provide an even more seamless and enjoyable stay in the future. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 5.0/5

Lynn O. Families - Confirmed reviews ALL

Lost reading glasses around September 22 Had a great time

Dear Lynn, Thank you very much for sharing your feedback and for your perfect rating. We are delighted to hear that you had a great time during your stay and enjoyed your overall experience with us. We also note your mention of the lost reading glasses around September 22. We sincerely hope that they were recovered or that the situation was resolved to your satisfaction. It is wonderful to see your kind comments about our team, cleanliness, and sustainability initiatives. Your feedback is greatly appreciated and will be shared with our colleagues as encouragement to continue delivering excellent service. Thank you for recommending our hotel and the ALL Accor loyalty programme. We look forward to welcoming you and your family back in the future. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 4.0/5

Ng B. T. Families - Confirmed reviews ALL

Good stay and location is good

Dear Ng, Thank you very much for taking the time to share your detailed feedback with us. We are truly delighted to know that you enjoyed a pleasant family stay and found our location convenient. It is especially rewarding to hear your positive comments about our team, WiFi, and overall experience, as well as your smooth check-in and check-out. Your kind ratings motivate our team to continue delivering warm and attentive service to our valued guests, especially loyal ALL Silver and Accor Vacation Club members like yourself. We also appreciate your honest feedback regarding breakfast, as it helps us identify areas where we can further enhance our guest experience. Thank you once again for recommending our hotel and the ALL Accor loyalty programme. We truly value your support and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Customer review rating 4.0/5

Martin P. Solo - Confirmed reviews ALL

Good location in town. Nice staff. Great breakfast buffet selection with plenty of healthy options.

Dear Martin, Thank you very much for sharing your kind and detailed feedback following your stay with us. We are delighted to know that you enjoyed our convenient location, friendly team, and especially our breakfast buffet with its wide selection of healthy options. It is wonderful to hear your special mention of our breakfast staff, Chloe. We will be sure to pass along your compliments to her and the team, as such recognition is always greatly appreciated. We also thank you for your constructive feedback regarding ease of access and WiFi connection speed. Your comments are valuable and help us identify areas where we can continue to improve the guest experience. Thank you once again for choosing to stay with us and for recommending our hotel and the ALL Accor loyalty programme. We truly hope to have the pleasure of welcoming you back on your next visit. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

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Other web-users rate our hotel

  • 1,171 reviews 9.3/10 Location
  • 1,347 reviews 7.1/10 Room
  • 1,492 reviews 9.1/10 Service
  • 15 reviews 6.6/10 WiFi
  • 537 reviews 6.1/10 Comfort
  • 437 reviews 7.9/10 Cleanliness
  • 378 reviews 7.5/10 Food
  • 357 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.