Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.4/5 2,881 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,881 reviews

TripAdvisor Rating  4.0/5  1,499 reviews

Certificate of excellence 2023

Customer review rating 4.0/5

Shea Business - Confirmed reviews ALL

Was a lovely stay, only thing was the duvet on the bed didnt actually have a cover, it was just 2 sheets either side of duvet ...seemed strange.

Kia Ora, Thank you for your feedback regarding your recent stay. We are pleased to hear you had a lovely experience. Your comment about the duvet's covering will be reviewed with our housekeeping team to enhance our service. Best Regards, Joshua Guest Services Manager

Great location and really lovely staff

Customer review rating 5.0/5

Maxine Couples - Confirmed reviews ALL

Staff outstanding and so accommodating. Great breakfast selection.

Kia Ora Maxine, Thank you for your kind words regarding our location and staff. We are delighted to hear that you enjoyed the breakfast selection and found our team accommodating. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best Regards, Joshua Guest Services Manager

Wonderful stay!

Customer review rating 5.0/5

Sharon Couples - Confirmed reviews ALL

Great location, valet parking, dined in house - will visit again. Friendly helpful staff .

Kia Ora Sharon, Thank you for your positive feedback! We are thrilled to hear that you enjoyed our location, valet parking, and dining options, as well as the service from our friendly staff. We look forward to welcoming you back on your next visit. Best Regards, Joshua Wade Guest Services Manager

Handy Location…. But!!

Customer review rating 3.5/5

Brian K. Couples - Confirmed reviews ALL

Great location. Adequate room. Dinner was lovely. Good food, service ok. Breakfast let this place down terribly. Breakfast was very average, service wasn’t good, overall buffet was disappointing. No one seemed to be in charge or overseeing things.

Kia Ora Brian, Thank you for sharing your experience with us. I’m glad to hear you enjoyed our location and found dinner to be lovely. We take pride in delivering great food, and it’s nice to know that stood out during your stay. That said, I’m truly sorry that breakfast didn’t meet your expectations. Your feedback about the buffet, food quality, and service is concerning, and I want to assure you that I’ve shared your comments with our team. We’ll be working on making immediate improvements, including having better oversight during service to ensure a smoother experience. As a Diamond ALL member, your loyalty is incredibly important to us, and it’s disappointing to know we fell short in such a key area. If you’re planning another visit, I’d love the opportunity to personally make sure your next breakfast is much more enjoyable. Please don’t hesitate to reach out to me directly at [your contact details]. Thank you again for taking the time to let us know what we did well and where we can improve. I hope we’ll have the pleasure of welcoming you back soon. Kind Regards, Shriya Chimbaikar Food and Beverage Manager

Great hotel

Customer review rating 4.5/5

Carol Couples - Confirmed reviews ALL

Lovely room / spacious. We didn’t need an adapted bathroom and the layout wasn’t ideal.

Kia Ora Carol, Thank you for your feedback regarding your stay. We are pleased to hear that you enjoyed the spaciousness of your room. We appreciate your comments on the bathroom layout and will take them into consideration for future improvements. We hope to welcome you back for an even better stay. Best Regards, Joshua Wade Guest Services Manager

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Other web-users rate our hotel

  • 934 reviews 9.2/10 Location
  • 1,254 reviews 7.1/10 Room
  • 1,402 reviews 9.2/10 Service
  • 13 reviews 7.1/10 WiFi
  • 405 reviews 8/10 Cleanliness
  • 353 reviews 7.3/10 Food
  • 335 reviews 7.9/10 Breakfast
  • 196 reviews 5.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.