Novotel Christchurch Cathedral Square Hotel 4 stars

Customer review rating 4.4/5 9,890 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Novotel Christchurch Cathedral Square
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+ 15 Services

Hotel extras

  • ALLSAFE certification

  • 24-hour reception

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request Paying
  • Bicycles rental (nearby) Paying
Business services
  • 5 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 christchurch
new zealand

Tel: +6433722111

Fax: (+64)3/3722112

Check-in from 14h00

Check out up to 11h00

  • By plane

    CHRISTCHURCH INTL At 11km / 7 miles

GPS :-43.530636, 172.637298

Our accommodation(s)

A spacious room with either a King bed or two Double beds, plus an ensuite bath or shower, wireless internet access, double-glazed windows, a work area, large LCD TV, pay movies, a safe, hairdryer and more. Up to 2 adults and 2 children.

Executive Suite with 1 king bed

  • Max. number of persons: 3
  • Area: From 39 / 420 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars


Type of cuisine: International

Serving fresh, local produce with a kiwiana flare, in a modern and charming atmosphere, the Square Restaurant with à la carte lounge offers semi-formal dining in contemporary surroundings.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -


Enjoy a relaxed drink in contemporary surroundings at Square Bar. This inviting lounge bar is ideal for after work meetings and casual drinks.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 116

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Novotel Christchurch Cathedral Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,890 reviews


TripAdvisor Rating 4.0/5

1,393 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 3.0/5

Joanne S. Families - 18/06/2021 Confirmed reviews ALL

Well located in Central christchurch. Clean and tidy. Let down by shower over the bath, no magnifying mirror and standard poor bathroom lighting which a lot of hotels are guilty of. Friendly staff.

Great stay

Customer review rating 4.5/5

Tony F. Business - 18/06/2021 Confirmed reviews ALL

We normally stay with Novotel in Christchurch. As always the stay was a great experience. 95% of the staff are amazing, there are a couple don't look like they are enjoying working with your company. But this maybe just perception or caught them at a bad time? We will be back in a month or so, look forward to staying with the Novotel again.

Nice room. Amazing breakfast

Customer review rating 4.0/5

Hanifa Families - 17/06/2021 Confirmed reviews ALL

It ticked all the right boxes. But the heater was a bit loud

Well located and Comfortable

Customer review rating 4.0/5

Danny C. Business - 17/06/2021 Confirmed reviews ALL

Nice spacious room with everything you need.

pleasant night

Customer review rating 3.5/5

Anonymous Business - 17/06/2021 Confirmed reviews ALL

Hi, I only stayed one night, arriving at 8pm and departing at 6.30am. * Car park was full so I had to pay for this in excess of hotel costs * The room was nice, comfortable bed. * I ordered fish & chips from the all day menu. They were over battered and very greasy * The bike within the gym area did not work and was very squeaky. * Breakfast was nice and simple, lots of choice CHeers


Customer review rating 3.5/5

Anonymous Business - 17/06/2021 Confirmed reviews ALL

Firstly I am the primary who booked and CEO of the organisation, they didn't have my booking, they then placed me into a room as I was on a board meeting call and needed to be online, then we went back down to book my employee and I am kicked out of my room and made to go from level 9 down to level 3 when I could have just stayed where I was and got my employee to go to the other room. Food was average and there were no coffee or tea facilities or mini bar.

Amazing service

Customer review rating 5.0/5

Samantha Couples - 17/06/2021 Confirmed reviews ALL

I booked this stay for my parents, and they were so well looked after by the staff. I am so pleased their stay was made to feel so special and that the staff at Novotel went out of their way to ensure my parents enjoyed their stay

great location and lovely resturant

Customer review rating 5.0/5

Kyla R. Friends - 17/06/2021 Confirmed reviews ALL

all great service, house keeping fantastic, had all we needed for our stay

Magnificent Services. From Hotel. Staff, Food. Loved

Customer review rating 5.0/5

S. Families - 17/06/2021 Confirmed reviews ALL

We will recommended to friend you’ll management and Manager , all the staff and member of the Cleaner are excellent Well done

Location excellent parking worked well

Customer review rating 4.5/5

Anonymous Couples - 17/06/2021 Confirmed reviews ALL

Comfortable room, easy access bathroom, good view. Bed was amazingly comfortable

Feels like home

Customer review rating 5.0/5

Valentin Friends - 17/06/2021 Confirmed reviews ALL

I have been now separated from my family for quite some time due to boarders restrictions. As much as I am enjoying my time in New Zealand I sometime struggle feeling like home and being able to escape from Auckland and see familiar faces. This is my 3rd stay now at Novotel Christchurch Cathedral Square, and this property feels like home. Was welcomed by Hannah which was really nice, we had a quick chat and learned that I got upgraded and I really love the room 1308 (which has been MY room at this property- Loving it). I headed back down to the reception and saw Alicia, she is a truly assets for the company. I have a customer experience background and trust me it feels good being recognized, remembered and being able to have a nice chat! Everyone I have interacted with have been really kind and amazing (from HSK , F&B peeps to Guest Experience team)! I will, for sure, see the team on my next Christchurch trip ! In the meantime, Alicia and everyone in the team look after yourself ! see you soon :)

A truly enjoyable 2-stay visit

Customer review rating 5.0/5

Gail &. D. Couples - 16/06/2021 Confirmed reviews ALL

Both stay-overs(9/6-12/6/21;14/6-15/6/21) were very enjoyable.The hotel is well located,clean,tidy,and very comfortable.Most of all,the Reception staff led by Sonal,Alicia,and team were so friendly,helpful,and so focussed on making both of our stays,memorable experiences.Smiles,friendliness,and a happy customer support approach,stood out as points of difference worthy of mention. We look forward to another Novotel C/Church Cathedral Square stay-over at a later time.

Great location

Customer review rating 4.5/5

Bernadette B. Couples - 16/06/2021 Confirmed reviews ALL

Great Hotel the staff were very friendly and helpful. The Restaurant was superb we actually ate there each morning and night as the food was superb.

Excellent customer service. Good location

Customer review rating 4.0/5

Anonymous Friends - 16/06/2021 Confirmed reviews ALL

Your staff were genuinely friendly and very helpful. However I think you need to ensure there are more amenities in the room. You need shower caps, bottles of water and body lotion

Comfortable Room

Customer review rating 4.0/5

Anonymous Business - 16/06/2021 Confirmed reviews ALL

Stayed for 2 nights

Well located

Customer review rating 4.0/5

Josh Solo - 16/06/2021 Confirmed reviews ALL

Well located property. Some works around but overall a solid room and a nice stay.

good stay

Customer review rating 4.0/5

Rui L. Business - 16/06/2021 Confirmed reviews ALL

regular stay at Novotel, I just had issue with point linked to my Accor apps, had corrected information at the check in, but still no point record showed up.

Okay but not special

Customer review rating 2.5/5

Peter Friends - 15/06/2021 Confirmed reviews ALL

The rooms are small-ish, but not inexpensive. No milk in fridge. No facecloths in bathroom

Super Central!

TripAdvisor rating 4.0/5

qtown68 16/04/2021 TripAdvisor review

We needed very central accommodation and this was it. Lovely hotel in the heart of the city - actually overlooking the cathedral building and next to the library. Cleverly designed rooms, great selection on the breakfast buffet and good service. Excellent bed with quality pillows and duvet - we would definitely stay here again.

hello qtown68 Thank you for your great feedback regarding your recent stay with us Novotel Christchurch Cathedral Square. Feedback such as yours provides all the motivation we need to continue to strive ahead for our customers. We can’t wait to welcome you back to our hotel.

Good will is so easily to lose!!

TripAdvisor rating 1.0/5

Kiwi2NZ 09/04/2021 TripAdvisor review

As a regular patron, and a Gold Card Accor member, we were stunned to find that Novotel Christchurch’s response to the modest public holiday surcharge, was to not honour the guaranteed Accor 2 for 1 members meal deal, over Easter. Good news for us, we found a great dinner alternative nearby. Bad news for Novotel, never again will we darken your door. Note - bring your own pillow unless you like a pillow that is both extremely hard and of a thickness that might work for a giraffe. We resorted to using folded towels. And don’t get too excited about the 13th floor upgrade. All a bit tired, a long way from an executive suite in a serious international hotel, and probably no larger that all of the lower level floors.

Hello Kiwi2NZ We are so very disappointed by your comments around you recent stay at the Novotel. We have failed to meet you expectations and for that, I apologise. Let me address each issue individually. The Accorplus card has “Dining privileges exceptions” as listed on the website at on there website under dining-exceptions. These exceptions have always been in place with AccorPlus in every hotel in NZ and AUS. Im sorry you were not made aware of the exception before you purchased the card. I will ensure our team are passing on the information that is relevant before taking bookings on the excepted dates We, like all Novotel’s have a specially designed pillow menu available for our guests to allow them to choose a pillow perfect for them. This is shared with guests via the guest compendium in the rooms and on the TV. Please let us know if the pillow is not perfect for you so we can change it immediately. We want everyone to get the perfect nights rest at our hotel The 13th floor of the hotel is our top floor, showing the best views of Christchurch and each room has amenities not available in the Superior rooms. I appreciate your sharing your thoughts, it is my hope that you will give us the opportunity to better redeem ourselves in the near future. Please reach out to me directly if you would be willing to give us a chance to turn your experience around

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