Kia Ora Katrina, Thank you for sharing such lovely feedback following your family stay with us. We’re delighted to hear that you enjoyed our convenient location, smooth check-in experience, and delicious breakfast. It’s especially wonderful to know that Tui made such a positive impression during your mornings in the restaurant. We’ll be sure to pass on your kind words to her, as recognition like this means a great deal to our team. Thank you also for your suggestion regarding extra pillows and spare blankets. We appreciate you bringing this to our attention and will keep it in mind as we look for ways to make our guests’ stays even more comfortable. We look forward to welcoming you and your family back to Novotel Christchurch Cathedral Square for another enjoyable stay. Kind regards, Food and Beverage Manager Novotel Christchurch Cathedral Square

Dear William, Thank you for your wonderful feedback and for awarding us a perfect score! We’re delighted to hear that our team was able to assist with arranging your friend’s check-in before your arrival. It’s always a pleasure to go the extra mile to ensure our guests feel welcomed and well taken care of. Your kind words mean a lot to our team, and we’re especially pleased that you had such a positive experience with our staff and enjoyed your stay with us. Thank you for your continued support as an ALL Accor member, and we look forward to welcoming you back again soon! Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Mathew, Thank you for sharing your feedback. I’m pleased to hear you had a lovely stay and enjoyed the food at The Square. However, I’m sorry that the portion sizes and pricing left you feeling that dinner did not offer the value you expected. We want our guests to feel that both the quality of our food and the overall dining experience justify the price, and I appreciate you bringing this to our attention. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better experience. Kind Regards, Food and Beverage Manager Novotel Christchurch Cathedral Square

Kia ora Andrew, Thank you for sharing your feedback with us. We are sorry to hear that you experienced difficulties locating the hotel and understanding our parking arrangements. We also regret that the service you received did not meet your expectations. Providing clear information and attentive service is important to us, and we apologise that we fell short on this occasion. We acknowledge your comments regarding the lift being out of service and appreciate your patience while we work through these operational challenges. Your feedback will be shared with our team to help us improve our communication, guest assistance and overall experience. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future. Kind regards, Kanteera Kaewdeaw Front Office Manager Novotel Christchurch Cathedral Square

Kia ora Patrick, Thank you for taking the time to share your feedback and for choosing to stay at Novotel Christchurch Cathedral Square. We are delighted to hear that you enjoyed our central location, comfortable rooms, amenities, and breakfast at our restaurant. It is also wonderful to know that you would consider staying with us again. We sincerely apologise for the inconvenience caused by the lift being out of service and for the noise disturbances during your stay. We understand how these issues can affect the overall guest experience, particularly during busy conference periods. Your feedback is appreciated and will be shared with the relevant teams as we continue to look for ways to improve our facilities and guest comfort. Thank you again for your kind comments and constructive feedback. We look forward to welcoming you back for an even more enjoyable stay in the future. Best regards, Novotel Christchurch Cathedral Square

Dear Jessie-lee, Thank you for taking the time to share such detailed feedback following your recent stay with us. While we are pleased to hear that you found our location convenient and that some of our team members made a positive impression through their helpfulness and courtesy, we are genuinely sorry that your overall experience fell short of your expectations. We completely understand how disappointing it must have been to experience difficulties with the Chromecast, extended waits for the elevators, and a mix-up with your breakfast on the first morning, particularly when these inconveniences affected your comfort and enjoyment of your stay. Please accept our sincere apologies, especially for the breakfast oversight that meant your partner was unable to enjoy the same experience alongside you. We also appreciate your feedback regarding our gym facilities, room amenities, and bathroom design, as these are valuable insights that help us understand where we can do better. Your comments have been taken to heart, and we will share them with the relevant teams for review and consideration. We never want our guests to feel that their stay offers less than they had hoped for, and we are truly sorry we did not deliver the experience you deserved on this occasion. Thank you again for your honest feedback and for recognising the efforts of our team members who assisted you during your visit. We would sincerely welcome the opportunity to provide you with a much more enjoyable and seamless experience should your travels bring you back to our hotel in the future. Warm regards, Novotel Cathedral Square Team

Kia ora Martyn, Thank you for your feedback. We are genuinely sorry to hear how disappointing your recent stay was. We understand how frustrating it must have been to experience an out of service lift, a tired room, and the absence of bottled water. We sincerely apologise for falling short of your expectations and for leaving you with such a poor impression of your stay. This is certainly not the experience we want our guests to have, and we regret that we have given you reasons to reconsider staying with us in the future. Please be assured that we take your feedback seriously, and we are sorry that we did not deliver the comfortable and welcoming experience you deserved. We hope to have the opportunity to restore your confidence in us should you consider staying with us again. Sincerely, Kanteera Kaewdeaw Front Office Manager Novotel Christchurch Cathedral Square

Dear Ethel, Thank you for sharing such wonderful feedback following your recent stay with us. We are delighted to hear that you and your partner enjoyed your experience, particularly our convenient location, modern surroundings, comfortable amenities, and the high standard of cleanliness throughout the hotel. It is especially rewarding to know that our concierge, bar, and housekeeping teams made such a positive impression. We will be sure to share your kind words with our team, particularly the concierge who assisted you on Saturday and Sunday mornings. Your recognition of his welcoming manner, professionalism, and helpful recommendations will mean a great deal to him. We are also pleased that you appreciated the value of your booking and our sustainability initiatives. As a valued ALL Accor member, your loyalty is greatly appreciated. Thank you for your generous recommendation. We look forward to welcoming you both back for another enjoyable stay in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia ora Janine, Thank you so much for your thoughtful and constructive feedback. It is wonderful to hear how much you enjoy staying with us and that our team, particularly our housekeeping and restaurant staff, made a positive impression. We are equally grateful for your kind recognition of the team members who continued to provide warm and attentive service despite the pressure. However, we are genuinely sorry that several aspects of your stay fell short of the experience you have come to expect from us. We acknowledge your concerns regarding the condition of our Executive rooms, the lack of communication about the lift disruption, and the difficulties you experienced during breakfast. We understand how frustrating it must have been to encounter these issues, particularly when clearer communication and better preparation could have made the experience more comfortable for our guests. Your suggestions are valuable, and we appreciate that you have taken the time to share them with us in such a constructive way. We will share your feedback with the relevant teams to help us identify where we can improve our communication, planning and service delivery during busy periods. Thank you again for your continued affection for our hotel and for recognising the efforts of our team. We are delighted to hear that you are looking forward to your return in November, and we sincerely hope your next stay will be a relaxing one that reflects the high standards and warm hospitality you know and love us for. Best regards, Kanteera Kaewdeaw Front Office Manager Novotel Christchurch Cathedral Square

Dear Scott, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location and experienced excellent service from our team. It is also wonderful to know that you had a smooth booking experience and enjoyed our breakfast selection. However, please accept our sincere apologies for the incident involving our team member entering your room without knocking. We fully understand the importance of privacy and personal space, and this does not reflect the standards of service we strive to provide. While we are pleased that the matter was addressed promptly, we regret that this occurred and appreciate your understanding. Thank you for your kind recognition of our team and for your continued support as an ALL Accor Gold member. Your feedback is truly valued, and we hope to have the pleasure of welcoming you back for another enjoyable and seamless stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Robert, Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you and your partner enjoyed your stay with us, particularly your comfortable room overlooking the Cathedral and our convenient location on Cathedral Square, within easy walking distance of the city’s attractions. It’s wonderful to know that you had a positive experience with our team, breakfast selection and booking process. We sincerely appreciate your continued loyalty as an ALL Accor Platinum member and your kind recommendation. We look forward to welcoming you both back for another enjoyable stay with us in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Rodney, Thank you for sharing such lovely feedback following your weekend stay with us. We’re delighted you enjoyed the comfort of your room, our breakfast selection and the service from our team. I’m particularly sorry that we missed the opportunity to remind you of your complimentary drinks benefit. As a valued Gold member, you should have been made aware of this during your stay, and I regret that this meant you missed out on enjoying it. We appreciate you bringing this to our attention, and I will share your feedback with our front office team. Thank you again for your kind words, and we look forward to welcoming you back to Novotel Christchurch Cathedral Square. Sincere regards, Food and Beverage Manager Novotel Christchurch Cathedral Square

Kia Ora Heather, Thank you for sharing your feedback following your recent stay with us. We are delighted to hear that you had an excellent overall experience and enjoyed our central location, comfortable accommodation, and the friendly and helpful service provided by our team. We sincerely apologise for the inconvenience caused by having only one lift operational during your stay, particularly during the busy breakfast period. We understand how this would have affected your experience and appreciate your patience. Thank you also for your feedback regarding our towel replacement practices. We appreciate you bringing this to our attention as we continue to improve our sustainability efforts. We look forward to welcoming you back to Novotel Christchurch Cathedral Square for another enjoyable stay. Kind regards, The Management Team Novotel Christchurch Cathedral Square

Kia ora Diana, Thank you for taking the time to share your feedback with us. I’m very sorry to hear that your stay fell below expectations. Please accept my sincere apologies for the disturbance caused by the bathroom pipe noise, the cleanliness issues in the shower, and the inconvenience of having only one lift in operation. We understand how important a comfortable and restful night is, and I’m disappointed that we did not deliver the experience you deserved. Your feedback has been noted and will be shared with our housekeeping and maintenance teams for further investigation and follow up. If you are happy to share the recording of the noise, it would be greatly appreciated and would help our maintenance team investigate the issue further. As a gesture of goodwill and in recognition of the inconvenience you experienced, we would like to offer you 1,000 ALL Accor Reward points as a service recovery gesture. We understand that this does not undo the disappointment of your stay, but we hope it demonstrates our sincere apologies and commitment to making things right. While I’m pleased to hear that our team members made a positive impression, I’m sorry that the overall experience did not meet your expectations. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Kanteera Kaewdeaw Front Office Manager

Dear Naowarat, Thank you for sharing your lovely feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location and found our hotel clean and tidy. It is especially rewarding to know that our team made such a positive impression with their friendly smiles, helpful service, and willingness to assist. Your kind words are a wonderful encouragement to our team, and we truly appreciate your recommendation. We also value your feedback on your booking experience and breakfast selection, as it helps us identify areas where we can continue to improve. Thank you for choosing to stay with us. We look forward to welcoming you and your partner back for another enjoyable stay in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Joyce, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed a comfortable stay and found our location convenient, particularly during your business travels. We truly appreciate your support as an ALL Accor Silver member and are grateful that you chose to stay with us. It is always a pleasure hosting you. Your feedback is important to us, and we hope to have the pleasure of welcoming you back soon to Novotel Christchurch for another enjoyable stay in the near future. Warmest regards, Joshua Guest Services Manager

Kia Ora Roy, Thank you so much for your wonderful feedback and continued loyalty to Novotel Christchurch! It is always a pleasure to welcome you back, and we are delighted to hear that your stays continue to be such a wonderful experience. We are especially pleased that Yasmine made such a positive impression with her personable, patient, and genuine approach to service. We will be sure to share your kind words with her, as recognition like this means so much to our team. Thank you again for your support and for choosing to stay with us whenever you are passing through. We look forward to welcoming you back for many more enjoyable stays! Warmest regards, Joshua Guest Services Manager

Kia Ora Philip, Thank you for your fantastic feedback! We are delighted to hear that you had such a wonderful three-night stay with us and enjoyed your upgrade to the 13th floor, spacious room, and beautiful views of Christchurch. It is especially lovely to hear that breakfast was a highlight of your visit. We will be sure to share your kind words with our breakfast team, who will be thrilled to know their accommodating service made such a positive impression. We are also pleased that you enjoyed your dining experiences with us. As a valued ALL Accor Diamond member, we sincerely appreciate your loyalty and are grateful you chose to stay with us. We look forward to welcoming you back to Novotel Christchurch when your travels bring you to New Zealand again! Warmest regards, Joshua Guest Services Manager

Kia Ora Bradley, Thank you for your lovely feedback! We are delighted to hear that you enjoyed our central Christchurch location, the friendly welcome at check-in, and your room overlooking the square. It sounds like the afternoon sunshine made your stay even more enjoyable! We truly appreciate your support as an ALL Accor Silver member and are pleased that you had such a comfortable stay with us. We look forward to welcoming you back to Novotel Christchurch for another wonderful visit. Warmest regards, Joshua Guest Services Manager