Kia ora Jim, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay, particularly the cleanliness of your room, the beautiful views, and the food selection. It is also lovely to know that our team made a positive impression throughout your visit. However, I am genuinely sorry to hear about your experience at The Square Restaurant. Waiting 50 minutes to have your dinner plate cleared, particularly when you were hoping to enjoy dessert before closing time, is certainly not the level of service we strive to deliver. Regardless of how quiet the restaurant may be, you should never have to seek out a team member to receive attentive service. I appreciate you bringing this to our attention. I will be following up with our restaurant team to ensure we remain attentive to our guests throughout their entire dining experience, right through to the final course. Thank you again for your kind comments and constructive feedback. We hope to have the pleasure of welcoming you back to Novotel Christchurch Cathedral Square and providing you with an experience that is excellent in every respect. Warm regards, Shriya Chimbaikar Food and Beverage Manager Novotel Christchurch Cathedral Square

Dear Mark, Thank you for taking the time to share your wonderful feedback and for awarding us a perfect score. We are delighted to hear that you enjoyed your stay with us and that our team made such a positive impression through their helpfulness and service. It is also lovely to know that you were pleased with the standard of your room, our facilities and breakfast. Your kind comments are greatly appreciated and will certainly be shared with our team as encouragement to continue delivering memorable guest experiences. Thank you once again for your loyalty as an ALL Accor member. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Duncan, Thank you for taking the time to share your feedback. We are pleased to hear that you had a lovely stay with us and that your overall experience was an enjoyable one. It is particularly wonderful to hear that our bar team made a positive impression during your visit. We will be sure to pass along your kind recognition to them. Thank you again for your support and for choosing to stay with us. We look forward to welcoming you back again on your next visit. Warm regards, Joshua Guest Services Manager

Kia Ora Linda, Thank you for your wonderful feedback and for choosing to stay with us. We are delighted to hear that you enjoyed our beautiful location, the stunning views and your bright, comfortable room. It is also lovely to know that our team and the cleanliness of the hotel contributed to such an enjoyable stay. We appreciate your feedback regarding the open-plan bathroom vanity. We understand that this layout may not offer the privacy everyone prefers, particularly when travelling with family, and thank you for bringing this to our attention. It was a pleasure having you stay with us, Linda, and we hope to have the opportunity to welcome you and your family back again in the future. Warm regards, Joshua Guest Services Manager

Dear Wendy, Thank you for your wonderful 100/100 rating and for taking the time to share your feedback with us. We are delighted to hear that you and your partner enjoyed your stay, particularly our central location, lovely room, and the beautiful view. It is equally rewarding to know that our friendly team helped make your experience so memorable. We truly appreciate your continued loyalty as an ALL Gold member and are grateful for your perfect scores across your accommodation, cleanliness, check-in, and overall service. Your kind feedback is a wonderful encouragement to our entire team. Thank you once again for choosing to stay with us. It was a pleasure having you, and we look forward to welcoming you both back for another memorable experience. Warm regards, Joshua Guest Services Manager

Kia Ora Melanie, Thank you for such a wonderful review. We are absolutely delighted to hear that your stay at Novotel Christchurch exceeded your expectations and that our team made such a memorable difference to your experience. Your kind words about our staff mean a great deal to us, and we will be sure to share your feedback with the wider team. It is lovely to hear that you enjoyed our central location, the convenience of our on-site parking and, of course, your dining experience at The Square. We are also pleased that you found the ALL Accor app easy to use and the exclusive offers worthwhile. Thank you for choosing to spend your city break with us, Melanie. We truly appreciate your recommendation and look forward to welcoming you back for another wonderful stay. Warm regards, Joshua Guest Services Manager

Dear Robyn, Thank you for taking the time to share your feedback and for your wonderful 90/100 rating. We are delighted to hear that you enjoyed our convenient location and found our team friendly and welcoming. We also appreciate your kind recognition of the service you received at reception. Your positive comments mean a great deal to our entire team and motivate us to continue providing warm and attentive service to all our guests. Thank you as well for your constructive feedback regarding the accommodation and breakfast selection. We value your comments and will share them with the relevant teams as we continuously strive to improve our guest experience. We truly appreciate your loyalty as an ALL Classic member. It was a pleasure having you stay with us, and we look forward to welcoming you back for another enjoyable visit. Warm regards, Joshua Guest Services Manager

Dear Nga, Thank you for your wonderful 90/100 rating and for taking the time to share such lovely feedback with us. We are absolutely delighted to hear that you and your family enjoyed your stay and that the birthday arrangements made the occasion extra special. Creating memorable moments for our guests is something we truly value, and it is wonderful to know that the birthday cake, personalised greeting card, and room decorations brought a smile to your celebration. A special thank you for recognising Krystal Elisara from our Reservations team. We will be sure to share your kind words with her. Your appreciation is a wonderful recognition of her thoughtful service and dedication. We are also pleased to know that you felt well recognised as an ALL Gold member and enjoyed your welcome drink and amenity. Your continued loyalty means a great deal to us. Thank you once again for choosing Novotel Christchurch. It was a pleasure being part of your special family celebration, and we look forward to welcoming you and your family back for many more memorable occasions. Warm regards, Joshua Guest Services Manager

Dear Susan, Thank you for taking the time to share your lovely feedback following your recent stay with us. We are delighted to hear that you enjoyed your comfortable, spacious and clean room, along with the beautiful views of the hills and our central location. It is especially rewarding to know that our team made a positive impression and that you had such an enjoyable experience throughout your stay. Your wonderful recommendation means a great deal to us. We truly appreciate your kind comments and look forward to welcoming you back again for another memorable stay. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Michele, Thank you for taking the time to share your feedback. While I am pleased to hear that the majority of our team made a positive impression during your stay, I am genuinely sorry that other aspects of your experience did not meet your expectations. Regarding our dining options, our main restaurant menu is designed to offer a more elevated dining experience. We also provide a separate bar menu for guests looking for lighter and more casual options. As clearly stated on our bar menus and promotional signage, these items are already specially priced and therefore are not eligible for additional Accor Plus or Gold member discounts. Regarding the evening service, I would like to clarify that while our restaurant kitchen closes at 10:00pm, our bar should have remained open until 11:00pm. We are a hotel restaurant and bar, rather than a late-night venue, but we certainly recognise the importance of providing our in-house guests with access to refreshments after the restaurant has closed, particularly when room service is no longer available. I acknowledge that the experience you described, particularly being unable to order food and subsequently being advised that the bar was closing, was disappointing. I would also like to reassure you that had you approached our team regarding food options, they would certainly have been happy to assist and advise you on what alternatives might have been available. Thank you also for highlighting your concerns regarding the bathroom facilities. We appreciate that room comfort and functionality are important parts of the overall guest experience, and your comments have been noted. We value your long-standing loyalty to Accor and regret that this stay has left you feeling disappointed. Your feedback gives us an opportunity to review our service communication and ensure that our operating hours and available options are clearly communicated to our guests. Kind regards, Food and Beverage Manager Novotel Christchurch Cathedral Square

Dear Sara, Thank you for taking the time to share your detailed feedback following your family stay with us. We appreciate your overall rating of 80/100 and are pleased to hear that you enjoyed our central Christchurch location, convenient access to public transport, comfortable beds, and easily adjustable air conditioning. However, we are sorry that the bathroom arrangement did not meet your expectations. We understand your concerns regarding the separate washbasin, the lack of convenient hooks for hanging clothes, and the bathroom ventilation. We appreciate you highlighting these practical inconveniences, as guest comfort extends to every aspect of the room experience. Your comments have been noted and will be shared with our management and maintenance teams for consideration. As a valued ALL Gold member and Accor Vacation Club member, we sincerely appreciate your continued loyalty and feedback. It is our hope that, despite these shortcomings, you had an enjoyable time exploring Christchurch. Thank you once again for choosing to stay with us. We hope to have another opportunity to welcome you and your family back and provide an even more comfortable experience. Warm regards, Joshua Guest Services Manager

Dear Simeamativa, Thank you for taking the time to share such wonderful feedback following your recent stay with us at Novotel Christchurch. It is a pleasure to hear that you and your family had such an enjoyable experience. We are particularly delighted that our team made you feel welcome and well looked after from the moment you arrived. Your kind recognition of our reception team member is greatly appreciated. We will be sure to share your lovely comments with the team, especially the colleague who assisted you on Saturday evening. Feedback like yours is incredibly rewarding and a wonderful reminder of the difference genuine hospitality can make. We are also pleased that you enjoyed our Platinum member recognition and the opportunity to choose from our selection of exclusive rewards. Recognising and rewarding our valued ALL members is something we take great pride in, and it is lovely to know this made your stay even more special. Thank you once again for your generous ratings and for your continued loyalty to ALL Accor. We truly appreciate your recommendation and look forward to welcoming you and your family back to Novotel Christchurch for another memorable stay. Warm regards, Joshua Guest Services Manager

Dear Michael, Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to hear that aspects of your room did not meet your expectations. In particular, please accept our apologies for the issues with the bathroom sink drainage and the inconsistent water temperature and pressure in the shower. I appreciate how frustrating this would have been and understand that these are important aspects of a comfortable stay. Please be assured that your comments have been noted and will be shared with our Maintenance and Housekeeping teams so that these concerns can be investigated and addressed. We genuinely appreciate your feedback, as it helps us identify areas where we can improve the experience we provide to our guests. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience. Warm regards, Joshua Guest Services Manager Novotel Christchurch Cathedral Square

Kia Ora Prashant, Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score of 100/100. We are truly delighted to know that you and your family had such an enjoyable stay with us. It is especially rewarding to hear that you appreciated the warm hospitality of our team, the comfort of your accommodation, and the smooth and seamless check-in and check-out experience. Your kind words are a great source of encouragement and motivation for our entire team, who continuously strive to make every guest's stay memorable. We also sincerely appreciate your loyalty as an ALL Accor Classic member and your perfect recommendation score. Your trust and support mean a great deal to us. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for another wonderful experience in the near future. Warm regards, Joshua Guest Services Manager

Dear Philip, Thank you for taking the time to share your feedback following your recent three-night stay with us. We are pleased to hear that you had a comfortable stay overall and that our team made a positive impression through their pleasant and attentive service. However, we sincerely apologise that the bathroom layout did not meet your expectations. We appreciate your comments regarding its practicality and configuration, and regret that this aspect of your accommodation affected your overall experience. Your feedback is valuable and will be shared with our team for consideration. Thank you once again for your feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable experience. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Jennifer, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you appreciated our convenient location and found our team helpful and welcoming. We are particularly pleased that you enjoyed a smooth arrival and departure experience. At the same time, we appreciate your ratings and valuable feedback regarding the accommodation and breakfast selection. Your comments are important to us, as they help us identify areas where we can further improve and enhance the overall guest experience. As a valued ALL Accor Platinum member, your continued loyalty and support mean a great deal to us. We sincerely appreciate you choosing to stay with us and sharing your experience. We hope to have the pleasure of welcoming you and your partner back again soon, with the opportunity to provide you with an even more enjoyable and memorable stay. Warm regards, Joshua Guest Services Manager

Dear Ms. r., Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn that your stay did not meet your expectations, particularly in relation to the condition of the room, air-conditioning, lighting, and parking arrangements. With regard to the room rate, we would like to kindly clarify that your reservation was made on the day of arrival, when rates are determined by prevailing demand and remaining room availability. Consequently, last-minute reservations may attract higher rates. Nevertheless, we fully appreciate that every guest deserves a comfortable experience and good value for money, irrespective of the rate paid. Your comments regarding the room interiors and facilities are sincerely appreciated and will be shared with our management team for consideration as we continue to look for ways to improve our guest experience. We are pleased to know that you enjoyed the in-room dining and thank you once again for your honest feedback. We truly value your support as an ALL Accor member and hope to have the pleasure of welcoming you back for a considerably more enjoyable experience. Warm regards, Jenny Guest Service Agent