Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,805 reviews

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Novotel Christchurch Cathedral Square - Image 1
Novotel Christchurch Cathedral Square - Image 2
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

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Room 1

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,805 reviews

Customer review rating 5.0/5

Jagdeep S. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Matt S. Families - Confirmed reviews ALL

Dear Matt, Thank you so much for your wonderful review and for choosing to stay with us. We're delighted to hear that our team provided service that went "over and above" to make your family stay a memorable one. It's great to know that you found the booking process easy, appreciated the early availability of your room, and enjoyed a clean, well-presented accommodation. Your kind comments about our team's service mean a great deal, and we'll be sure to share your feedback with everyone. We also appreciate your understanding regarding the breakfast wait times. During busy periods, demand can occasionally outpace replenishment, but we're pleased to hear our team did their best to assist. Your feedback is valuable, and we'll continue working to ensure a smoother breakfast experience for all our guests. Thank you again for your recommendation and for being a valued ALL member. We look forward to welcoming you and your family back for another exceptional stay in the near future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 4.0/5

Graeme H. Couples - Confirmed reviews ALL

Dear Graeme, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear you enjoyed our convenient location, with easy access to the retail precinct and stadium, and that you appreciated the breakfast during your stay. As a valued ALL Platinum member, we're pleased you were able to enjoy your complimentary breakfast benefit, and we truly appreciate your continued loyalty to Accor. Thank you also for highlighting the cleanliness of the toilet in your room. Please accept our sincere apologies that this did not meet the high standards we aim to provide. Your comments have been shared with our housekeeping team to ensure greater attention to detail moving forward. We value your feedback and are grateful for your recommendation and continued support. It was a pleasure welcoming you, and we look forward to providing you with an even better experience the next time you stay with us. Kind regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 5.0/5

Amelia G. Business - Confirmed reviews ALL

Dear Amelia, Thank you for your fantastic review and for awarding us a perfect score! We're absolutely delighted to hear you had an awesome stay and found our hotel to be comfortable and in the best location for your visit. It's wonderful to know that every aspect of your experience—from your accommodation and breakfast to our reception, dining, and room service teams—made such a positive impression. Your kind words, especially 'too good Novotel,' truly made us smile. We'll be sure to share your lovely feedback with the entire team, who will be thrilled to know they helped make your stay so memorable. We also appreciate your recognition of our sustainability initiatives and your support for the reminders encouraging guests to make small choices that help protect our planet. Every small step makes a meaningful difference, and we're grateful for your encouragement. Thank you once again for choosing to stay with us. We look forward to welcoming you back from Fiji for another exceptional experience in the future. Warmest regards, Joshua Guest Services Manager

Customer review rating 4.5/5

Diana C. Couples - Confirmed reviews ALL

Dear Diana, Thank you so much for sharing your wonderful feedback following your recent stay with us. We're delighted to hear you enjoyed our fantastic location and that our team helped make your experience such a welcoming one. It’s especially rewarding to know that nothing was too much trouble—from valet parking to accommodating an extra guest for breakfast—as providing thoughtful, seamless service is what we strive for every day. A special thank you for recognising Tui and Yash. They will be thrilled to know their warm hospitality made such a positive impression and helped start your mornings on the right note. We also sincerely appreciate your constructive feedback regarding the room design and condition. We understand your comments about the sink layout and the rooms beginning to feel a little dated, and we're grateful you've taken the time to share these observations. Feedback like yours helps guide our ongoing improvements and future enhancements. It was a pleasure to welcome you, and we hope to have the opportunity to host you again for another enjoyable stay in the near future. Warmest regards, Joshua Guest Services Manager

Other web-users rate our hotel

  • 1,137 reviews 9.3/10 Location
  • 1,260 reviews 7.2/10 Room
  • 1,368 reviews 9/10 Service
  • 13 reviews 7.1/10 WiFi
  • 404 reviews 8/10 Cleanliness
  • 369 reviews 7.6/10 Food
  • 347 reviews 7.8/10 Breakfast
  • 194 reviews 5.6/10 Value

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