Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,855 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,855 reviews

Customer review rating 5.0/5

Adam I. Couples - Confirmed reviews ALL

Great staff and service. Location is unbeatable with all of the CBD attractions well within walking distance. Lots of bars amd restaurants close by. Great views over the city, stadium, Cathedral Square and Hagley Park.

Kia Ora Adam, Thank you so much for taking the time to share such detailed feedback following your stay with us. We’re delighted to hear that you had a Great Central City Stay and that our location worked so well for your trip. It’s wonderful to know you enjoyed being within easy walking distance of the CBD, as well as the nearby bars, restaurants, and iconic views over Cathedral Square, the stadium, and Hagley Park. We’re especially pleased that our team, service, cleanliness, WiFi, and check-in/check-out experience all helped make your stay smooth and enjoyable. Your recognition of these areas means a great deal to us, and we’ll be sure to share your kind comments with the team. It’s also great to hear that booking through the ALL Accor app was quick and easy, and that you would confidently recommend both our hotel and the loyalty program to others. We truly value your continued loyalty as a Gold member and as part of the Accor Vacation Club. We do note your feedback regarding sustainability. While we understand it may not have been a focus during this stay, it is an area we are continuously working to improve and evolve in meaningful ways. Thank you again for choosing to stay with us, Adam. We look forward to welcoming you back for another comfortable and enjoyable visit in the future. Warm regards, Joshua Guest Services Manager

Customer review rating 1.0/5

Brendan C. Families - Confirmed reviews ALL

One lift with sold out hotel Charged wrong card and didn't use my points as payment

Customer review rating 5.0/5

Grzegorz P. Couples - Confirmed reviews ALL

Great location and profesional service

Kia Ora Grzegorz, Thank you very much for your wonderful review and for awarding us a perfect score. We’re delighted to hear that you enjoyed our central location and found our service to be professional throughout your stay. It’s especially pleasing to know that all aspects of your visit—from arrival to departure—met your expectations. We also truly appreciate your loyalty as a Gold member of ALL Accor. Thank you for your continued support; it means a great deal to us. I’m sorry to hear that the lack of on-site parking was an inconvenience during your stay. As we are located in the heart of the city, space is limited, however our team is always happy to assist with nearby parking options to make things as easy as possible. Your feedback is valued and helps us improve the overall guest experience. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon. Warm regards, Joshua Guest Services Manager

Customer review rating 5.0/5

Aaron K. Friends - Confirmed reviews ALL

Great service

Kia Ora Aaron, Thank you for your fantastic review and for awarding us a perfect score—it truly means a lot to the entire team. We’re delighted to hear that you had such a great experience with us and that our service stood out during your stay. It’s wonderful to know that every aspect of your visit, from check-in through to departure, met your expectations. We also sincerely appreciate your loyalty as a Gold member of ALL Accor. Your continued support is very important to us, and we’re so pleased that your experience reflected the benefits and recognition you deserve. Thank you again for choosing to stay with us. We look forward to welcoming you and your friends back again soon for another memorable stay. Warm regards, Joshua Guest Services Manager

Customer review rating 4.5/5

K P. Couples - Confirmed reviews ALL

We only stayed one night, however we wish we stayed more. The hotel bed was so comfortable, the staff were very friendly. And we could walk to most places.

Kia Ora K, Thank you so much for your lovely review—it was a pleasure to read. We’re delighted to hear that you had such an enjoyable stay with us, even if it was just for one night. It’s wonderful to know you found the bed so comfortable, our location convenient for exploring, and most importantly, that our team made such a positive impression. Your kind words about the friendliness of our staff truly mean a lot, and I will be sure to share your feedback with the whole team. We’re also pleased that you had a smooth and easy experience booking through the ALL Accor app, and that you were able to take advantage of the member benefits—thank you for your loyalty as a Silver member. I do, however, sincerely apologise for the cleanliness concern you mentioned regarding the shower floor. This is certainly not the standard we aim to deliver, and your feedback has been shared with our housekeeping team to ensure this is addressed and improved. It’s fantastic to hear that you would recommend us and that you enjoyed so many aspects of your stay, including breakfast, WiFi, and our sustainability efforts. We truly appreciate you choosing to stay with us and hope we’ll have the opportunity to welcome you back for a longer visit next time. Warm regards, Joshua Guest Services Manager

Other web-users rate our hotel

  • 1,161 reviews 9.3/10 Location
  • 1,294 reviews 7.1/10 Room
  • 1,413 reviews 9/10 Service
  • 14 reviews 6.8/10 WiFi
  • 512 reviews 6.4/10 Comfort
  • 417 reviews 7.9/10 Cleanliness
  • 366 reviews 7.6/10 Food
  • 353 reviews 8/10 Breakfast

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