Novotel Christchurch Cathedral Square Hotel 4 stars

Firstly I am the primary who booked and CEO of the organisation, they didn't have my booking, they then placed me into a room as I was on a board meeting call and needed to be online, then we went back down to book my employee and I am kicked out of my room and made to go from level 9 down to level 3 when I could have just stayed where I was and got my employee to go to the other room. Food was average and there were no coffee or tea facilities or mini bar.

I booked this stay for my parents, and they were so well looked after by the staff. I am so pleased their stay was made to feel so special and that the staff at Novotel went out of their way to ensure my parents enjoyed their stay

all great service, house keeping fantastic, had all we needed for our stay

We will recommended to friend you’ll management and Manager , all the staff and member of the Cleaner are excellent Well done

Comfortable room, easy access bathroom, good view. Bed was amazingly comfortable

I have been now separated from my family for quite some time due to boarders restrictions. As much as I am enjoying my time in New Zealand I sometime struggle feeling like home and being able to escape from Auckland and see familiar faces. This is my 3rd stay now at Novotel Christchurch Cathedral Square, and this property feels like home. Was welcomed by Hannah which was really nice, we had a quick chat and learned that I got upgraded and I really love the room 1308 (which has been MY room at this property- Loving it). I headed back down to the reception and saw Alicia, she is a truly assets for the company. I have a customer experience background and trust me it feels good being recognized, remembered and being able to have a nice chat! Everyone I have interacted with have been really kind and amazing (from HSK , F&B peeps to Guest Experience team)! I will, for sure, see the team on my next Christchurch trip ! In the meantime, Alicia and everyone in the team look after yourself ! see you soon :)

Both stay-overs(9/6-12/6/21;14/6-15/6/21) were very enjoyable.The hotel is well located,clean,tidy,and very comfortable.Most of all,the Reception staff led by Sonal,Alicia,and team were so friendly,helpful,and so focussed on making both of our stays,memorable experiences.Smiles,friendliness,and a happy customer support approach,stood out as points of difference worthy of mention. We look forward to another Novotel C/Church Cathedral Square stay-over at a later time.

Great Hotel the staff were very friendly and helpful. The Restaurant was superb we actually ate there each morning and night as the food was superb.

Your staff were genuinely friendly and very helpful. However I think you need to ensure there are more amenities in the room. You need shower caps, bottles of water and body lotion

Stayed for 2 nights

Well located property. Some works around but overall a solid room and a nice stay.

regular stay at Novotel, I just had issue with point linked to my Accor apps, had corrected information at the check in, but still no point record showed up.

The rooms are small-ish, but not inexpensive. No milk in fridge. No facecloths in bathroom

We needed very central accommodation and this was it. Lovely hotel in the heart of the city - actually overlooking the cathedral building and next to the library. Cleverly designed rooms, great selection on the breakfast buffet and good service. Excellent bed with quality pillows and duvet - we would definitely stay here again.

As a regular patron, and a Gold Card Accor member, we were stunned to find that Novotel Christchurch’s response to the modest public holiday surcharge, was to not honour the guaranteed Accor 2 for 1 members meal deal, over Easter. Good news for us, we found a great dinner alternative nearby. Bad news for Novotel, never again will we darken your door. Note - bring your own pillow unless you like a pillow that is both extremely hard and of a thickness that might work for a giraffe. We resorted to using folded towels. And don’t get too excited about the 13th floor upgrade. All a bit tired, a long way from an executive suite in a serious international hotel, and probably no larger that all of the lower level floors.