Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,862 reviews

Best price
guarantee
Novotel Christchurch Cathedral Square - Image 1
Novotel Christchurch Cathedral Square - Image 2
Novotel Christchurch Cathedral Square - Image 3
Novotel Christchurch Cathedral Square - Image 4
52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,862 reviews

TripAdvisor Rating  4.1/5  1,527 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Mishanthalochana L. Families - Confirmed reviews ALL

Dear Ms Burns We are on a tour in the South Island so will be in New Zealand for few more days I checked with my son and he said he just sat on it and it just broke . It was an accident not a deliberate action. He is 15 years but over 6 foot and weighs over 95 kgs I am in the real estate industry myself aren't this accidents covered by your insurance policy as it's not a deliberate action Mish L. CEO/MD The Mistoria Group / MCC Accountants From: Mish L. <mi…> Sent: Monday, December 22, 2025 5:00 am To: BURNS Eliya <El…> Cc: WADE Josh <Jo…>; SHAH Vidhan <Vi…>; BYRNE Bella <Be…>; KAEWDEAW Kanteera <Ka…>; 'ke…' <ke…>; 'Sales' <sa…> Subject: Re: Follow-Up Concerning Room 606 Dear Ms Burns This is the room my two children were staying let me check with them as I was not aware of this damage I have copied my UK travel agent as well on this matter Mish L. CEO/MD The Mistoria Group / MCC Accountants From: BURNS Eliya <El…> Sent: Sunday, December 21, 2025 10:40 am To: Mish L. <mi…> Cc: WADE Josh <Jo…>; SHAH Vidhan <Vi…>; BYRNE Bella <Be…>; KAEWDEAW Kanteera <Ka…> Subject: Follow-Up Concerning Room 606 Dear Mr. L., I hope you had a pleasant stay with us and arrived home safely. Following your departure, our housekeeping team identified damage to the toilet seat in Room 606. Unfortunately, the item was broken and will need to be removed and fully replaced by our maintenance team. I have attached a photo for your reference. As the room is currently out of order and unavailable for resale until the repair is completed, a damage fee of $250 has been applied to the Mastercard on file. This charge covers both the replacement cost and the associated loss of revenue for the night. We sincerely regret having to reach out regarding this matter and appreciate your understanding. Should you have any questions or wish to discuss this further, please do not hesitate to contact us—we would be more than happy to assist. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you again in the future. Warm regards, Ngā mihi

Customer review rating 3.5/5

Paul R. Couples - Confirmed reviews ALL

The location suited us

Kia Ora Paul, We’re pleased to hear that our central location suited your needs and that your booking, check-in, and departure experiences were smooth. At the same time, we’re sorry to learn about the early morning noise disturbance and that this affected your rest. We also appreciate your comments regarding the bathroom sink layout, WiFi, and breakfast, as these insights help us identify areas for improvement. Your feedback has been shared with the relevant teams so we can work on enhancing the guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Ngā mihi nui, Bella Assistant Manager Novotel Cathedral Square

Customer review rating 4.5/5

Steve S. Business - Confirmed reviews ALL

Very happy with the staffing, including the cleaning staff everybody was really friendly

Thank you, Steve, for your positive and detailed review of Novotel Christchurch Cathedral Square. We’re delighted to hear that you enjoyed our excellent location and found all of our team, including housekeeping, to be friendly and welcoming. It’s also great to know that your ALL Gold recognition, welcome amenity, and room upgrade met or exceeded your expectations. We do, however, appreciate your feedback regarding your dinner experience. We’re sorry that the venison did not meet expectations, and your comments have been shared with our kitchen team so we can improve consistency and quality. Thank you for your loyalty and for recommending Novotel. We look forward to welcoming you back on your next visit to Christchurch. Ngā mihi nui, Bella Assistant Manager Novotel Cathedral Square

Customer review rating 4.5/5

Michael M. Couples - Confirmed reviews ALL

Friendly staff at check in, reception area was lovely and clean, nicely presented. House maid staff were excellent and helpful.

Kia Ora Michael, We’re delighted you enjoyed our central location, friendly team, cleanliness, and dining experience. Your kind comments mean a great deal to us and will be shared with the team. We appreciate your feedback regarding the bathroom vanity layout and are sorry this impacted your room experience, as well as that the room upgrade did not meet expectations. Your comments have been noted for future improvement. Thank you for your loyalty as an ALL Gold member. We hope to welcome you back again soon for an even better stay. Ngā mihi nui, Bella Assistant Manager Novotel Cathedral Square

Customer review rating 5.0/5

Andrew C. Couples - Confirmed reviews ALL

Staff were very friendly and kind. Got a free upgrade. Really enjoyed our stay.

Dear Andrew, Thank you very much for sharing your fantastic feedback with us. We are absolutely delighted to know that you had such an enjoyable stay and that our location, accommodation, and overall experience met your expectations so perfectly. It is especially wonderful to hear your kind comments about our team. Knowing that their friendliness and care made a positive impression—and that you enjoyed the complimentary upgrade—truly means a lot to us. We’re so pleased that it added an extra touch to your couple’s getaway. Thank you as well for your loyalty as an ALL Accor Gold member and Accor Vacation Club member, and for choosing to book with us via the ALL App. Your recommendation of both our hotel and the ALL Accor program is sincerely appreciated. We hope to have the pleasure of welcoming you back again soon for another memorable stay. Warm regards, Joshua Guest Services Manager Novotel Cathedral Square

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,174 reviews 9.3/10 Location
  • 1,342 reviews 7.1/10 Room
  • 1,484 reviews 9.1/10 Service
  • 15 reviews 6.6/10 WiFi
  • 536 reviews 6.1/10 Comfort
  • 436 reviews 7.9/10 Cleanliness
  • 381 reviews 7.5/10 Food
  • 356 reviews 7.8/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Christchurch

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.