Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,780 reviews

Best price
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Novotel Christchurch Cathedral Square - Image 1
Novotel Christchurch Cathedral Square - Image 2
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,780 reviews

Customer review rating 4.5/5

Joseph G. Families - Confirmed reviews ALL

No hidden costs. Valet parking was great. Very comfy bed.

Dear Joseph, Thank you for taking the time to share your feedback following your recent family stay with us. We are delighted to hear that our location suited your needs and that you appreciated our transparent pricing, valet parking service, and comfortable beds. It's also wonderful to know that you found your room to be clean, tidy, and well-appointed. Your kind comments regarding our team's service are greatly appreciated. We will be sure to share your feedback with the entire team, who will be pleased to know they helped make your stay enjoyable. Thank you for recommending us to your family and friends. We look forward to welcoming you back again on your next visit. Kind regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 4.5/5

Chi W. L. Business - Confirmed reviews ALL

Very polite and helpful staff at reception.

Kia Ora Chi W., Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to hear that you found your stay comfortable and neat, and that our reception team made such a positive impression with their politeness and helpful service. We will be sure to share your kind comments with the team at reception, as recognition like this is always greatly appreciated. It’s also great to know that your accommodation, cleanliness, WiFi, and overall experience met your expectations and contributed to a smooth stay. We truly appreciate your loyalty as an ALL Classic member and Accor Vacation Club member, and we thank you for choosing to stay with us during your time in the city. We look forward to welcoming you back again soon for another comfortable and enjoyable visit. Warm regards, Joshua Guest Services Manager

Customer review rating 3.5/5

Edward R. Business - Confirmed reviews ALL

I thought I had paid for a complete stay including breakfast but was told because I had used my stay plus I was not eligible.

Dear Edward, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed several aspects of your visit, including your arrival experience, accommodation, and the service provided by our team. We also appreciate your loyalty as an ALL Gold member. We are sorry to learn of the disappointment regarding breakfast. To clarify, when redeeming a Stay Plus complimentary night, breakfast is not included as part of the benefit. This is outlined in the Stay Plus Terms and Conditions and is reflected in the offer description, which provides a complimentary room night rather than a "room and breakfast" package. We understand this may not have been clear at the time of booking and appreciate your feedback, as it highlights an area where we can continue to improve communication around Stay Plus benefits with Accor. Thank you again for your review, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Kind regards, Novotel Cathedral Square

Customer review rating 2.0/5

Navjot S. Families - Confirmed reviews ALL

Everything was great apart from 2 incidents. One with the welcome amenity and other one getting cofeee

Customer review rating 4.5/5

Juantia S. Business - Confirmed reviews ALL

From first entering, the greeting was warm and friendly.

Dear Juanita, Thank you for sharing your wonderful review following your recent business stay with us. We are delighted to hear that you felt warmly welcomed from the moment you arrived. Creating a friendly and inviting atmosphere is something our team takes great pride in, so your kind comments mean a great deal to us. It is especially pleasing to hear your recognition of the two ladies assisting in our breakfast area. We will be sure to pass on your lovely feedback to them—they will be thrilled to know that their helpfulness and genuine enthusiasm helped make your stay more enjoyable. Thank you also for your comments regarding your room. We are pleased you found it spacious, comfortable, and clean. We appreciate your observations about the bathroom and room layout, and your feedback helps us identify opportunities for future improvements. We truly value your recommendation and are grateful that you chose to stay with us. We look forward to welcoming you back on your next visit and providing another warm and memorable experience. Kind regards, Joshua Guest Services Manager

Other web-users rate our hotel

  • 1,133 reviews 9.3/10 Location
  • 1,258 reviews 7.1/10 Room
  • 1,362 reviews 9/10 Service
  • 13 reviews 7.1/10 WiFi
  • 401 reviews 8/10 Cleanliness
  • 366 reviews 7.6/10 Food
  • 345 reviews 7.8/10 Breakfast
  • 197 reviews 5.4/10 Value

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