Novotel Christchurch Cathedral Square Hotel 4 stars

Customer review rating 4.4/5 9,673 reviews

ALLSAFE approved hotel

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Novotel Christchurch Cathedral Square
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+ 24 Services

Hotel extras

  • Comfortable, contemporary bar open till late

  • Modern, fully-equipped fitness centre

  • Large ergonomic work area, LCD TV, pay movies

  • Choice of flexible rooms for effective events

  • 20 minutes' drive from the airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • CHRISTCHURCH INTL. AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
  • Bicycles rental (nearby)Paying
Business services
  • 5 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 christchurch
new zealand

Tel: +6433722111

Fax: (+64)3/3722112

Check-in from 14h00

Check out up to 11h00

  • By plane

    CHRISTCHURCH INTL. AIRPORT At 11.5km / 7.15 miles - Shuttle paying

GPS :-43.530636, 172.637298

Our accommodation(s)

A spacious room with either a King bed or two Double beds, plus an ensuite bath or shower, wireless internet access, double-glazed windows, a work area, large LCD TV, pay movies, a safe, hairdryer and more. Up to 2 adults and 2 children.

Executive Suite with 1 king bed

  • Max. number of persons: 3
  • Area: From 39 / 420 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Suite

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

Serving fresh, local produce with a kiwiana flare, in a modern and charming atmosphere, the Square Restaurant with à la carte lounge offers semi-formal dining in contemporary surroundings.

Menu (PDF)

Lunch

06:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE BAR

Non contractual photo

Enjoy a relaxed drink in contemporary surroundings at Square Bar. This inviting lounge bar is ideal for after work meetings and casual drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 116

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Novotel Christchurch Cathedral Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,673 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,389 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good Stay

Customer review rating 3.0/5

Sinead Business - 13/05/2021 Confirmed reviews ALL

Room was clean and comfortable. Found it difficult to get hold of reception or restaurant/room service.

Greetings from Novotel Christchurch! Thank you for taking the time to provide feedback on your recent stay with us at Novotel Christchurch. I am happy to read you had a comfortable stay with us. We appreciate your feedback and do hope to see you back again in the near future. Kind regards, Sonal Thakur Assistant Manager

Great location and a comfortable room

Customer review rating 4.0/5

Fergus B. Business - 13/05/2021 Confirmed reviews ALL

A great stay

Greetings from Novotel Christchurch! Thank you for choosing Novotel Christchurch for your recent stay in the garden city. I am happy to read you had a comfortable stay with us. Thank you again for sharing your feedback, we look forward to welcoming you back to Christchurch in the near future. Kind regards, Sonal Thakur Assistant Manager

Well located

Customer review rating 4.0/5

Robb Couples - 12/05/2021 Confirmed reviews ALL

Clean and tidy, central and nice comfortable beds

Greetings from Novotel Christchurch! Thank you for taking the time to tell us about your experience at the Novotel Christchurch Cathedral Square. Our central city location certainly does allow our guests easy access to explore Christchurch and all that it has on offer. Thank you again for sharing your feedback, we look forward to welcoming you back to Christchurch in the near future. Kind regards, Sonal Thakur Assistant Manager

well located and good stay

Customer review rating 5.0/5

N S. Business - 12/05/2021 Confirmed reviews ALL

Thanks for the upgrade- most appreciated

Greetings from Novotel Christchurch! Thank you for taking the time to tell us about your experience at the Novotel Christchurch Cathedral Square. Our central city location certainly does allow our guests easy access to explore Christchurch and all that it has on offer. Thank you again for sharing your feedback, we look forward to welcoming you back to Christchurch in the near future. Kind regards, Sonal Thakur Assistant Manager

Great service from all staff

Customer review rating 5.0/5

Maree L. Friends - 12/05/2021 Confirmed reviews ALL

We found staff exceptionally helpful attentive and friendly. Meals were well presented and tasty served in good time and again attentive staff House keeping was friendly and extremely helpful

Greetings from Novotel Christchurch! Thank you for taking the time to reflect on your recent stay with us. It is always a pleasure to receive positive feedback and to hear that our guests have enjoyed their stay. We do hope to welcome you back to the garden city in the near future. Kind regards, Sonal Thakur Assistant Manager

Relaxing Stay

Customer review rating 4.5/5

Tdpm Couples - 12/05/2021 Confirmed reviews ALL

We recently spent a weekend at the Novotel Chistchurch Cathedral Square. While the hotel was booked out due to our stay coinciding with the Aotearoa Super Rugby final match, staff were kind and courteous throughout meeting or exceeding all our needs. The hotel’s central location is a major asset with many points of interest and the shopping district within easy walking distance.

Greetings from Novotel Christchurch! Thank you for taking the time to reflect on your recent stay with us. It is always a pleasure to receive positive feedback and to hear that our guests have enjoyed their stay. We do hope to welcome you back to the garden city in the near future. Kind regards, Sonal Thakur Assistant Manager

Great location.

Customer review rating 4.5/5

Glynis Couples - 11/05/2021 Confirmed reviews ALL

Good service. Friendly staff. Good food.

Greetings from Novotel Christchurch! Thank you for taking the time to reflect on your recent stay with us. It is always a pleasure to receive positive feedback and to hear that our guests have enjoyed their stay. We do hope to welcome you back to the garden city in the near future. Kind regards, Sonal Thakur Assistant Manager

Great Stay & Great Service

Customer review rating 4.5/5

Anonymous Solo - 11/05/2021 Confirmed reviews ALL

Check in and out was excellent and nothing was ever a problem for the excellent staff. I was lucky enough to have an upgrade to one of the executive rooms, the bed was comfy and the room dark and quiet when the curtains were pulled but had a great view during the day. The room was equipped with everything that was required. The location of the hotel is excellent with cafes, restaurants and shops within easy walking distance.

Greetings from Novotel Christchurch! Thank you for taking the time to reflect on your recent stay with us. It is always a pleasure to receive positive feedback and to hear that our guests have enjoyed their stay. We do hope to welcome you back to the garden city in the near future. Kind regards, Sonal Thakur Assistant Manager

Handy location + good service

Customer review rating 5.0/5

Paul C. Business - 10/05/2021 Confirmed reviews ALL

Handy central location. Easy to park car nearby. TV remote had flat battery, reception had a replacement remote delivered quickly and tested to ensure worked before leaving. Cleaners greeted me in the corridor. Room clean and comfortable and no issues with WIFI

Greetings from Novotel Christchurch! Thank you for taking the time to reflect on your recent stay with us. It is always a pleasure to hear that our guests have enjoyed their stay and been well looked after by the team. Thank you again for taking the time to share on your experience, we hope to welcome you back to Novotel Christchurch in the near future. Kind regards, Sonal Thakur Assistant Manager

Expectations met

Customer review rating 4.5/5

Phil W. Couples - 10/05/2021 Confirmed reviews ALL

Great hotel. Great location. Great service.

Greetings from Novotel Christchurch! Thank you for taking the time to reflect on your recent stay with us. It is always a pleasure to receive positive feedback and to hear that our guests have enjoyed their stay. We do hope to welcome you back to the garden city in the near future. Kind regards, Sonal Thakur Assistant Manager

Well located. Parking an issue as it is expensive.

Customer review rating 2.5/5

Anonymous Couples - 10/05/2021 Confirmed reviews ALL

Over all okay.

Greetings from Novotel Christchurch! Thank you for taking the time to reflect on your recent stay with us. Please do accept our apologies that your stay did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer and we are disappointed to hear that on this occasion we have obviously fallen short. We do apologize for the inconvenience. Your feedback has been passed onto the relevant teams to further investigate internally. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Sonal Thakur Assistant Manager

very central and great view and good staff

Customer review rating 4.5/5

Don G. Couples - 10/05/2021 Confirmed reviews ALL

didn't really like the bathroom configuration but clean enough and comfortable bed.

Greetings from Novotel Christchurch! Thank you for choosing Novotel Christchurch for your recent stay in the garden city. I am happy to read you had a comfortable stay with us. Thank you again for sharing your feedback, we look forward to welcoming you back to Christchurch in the near future. Kind regards, Sonal Thakur Assistant Manager

Great

Customer review rating 5.0/5

Dynelle S. Couples - 10/05/2021 Confirmed reviews ALL

We were on the 3rd floor and didn’t hear the Chiefs at all. Great weekend. Thanks

Greetings from Novotel Christchurch! Thank you for taking the time to reflect on your recent stay with us. It is always a pleasure to receive positive feedback and to hear that our guests have enjoyed their stay. We do hope to welcome you back to the garden city in the near future. Kind regards, Sonal Thakur Assistant Manager

Great location, excellent staff, comfortable rooms and quiet location

Customer review rating 4.5/5

Debbie Couples - 10/05/2021 Confirmed reviews ALL

Check-in and checkout was quick and simple with great staff looking after us. Service at the bar on Saturday evening was exceptional.

Greetings from Novotel Christchurch! Thank you for taking the time to reflect on your recent stay with us. It is always a pleasure to receive positive feedback and to hear that our guests have enjoyed their stay. We do hope to welcome you back to the garden city in the near future. Kind regards, Sonal Thakur Assistant Manager

Good location, helpful staff to assist with parking.

Customer review rating 4.0/5

Elizabeth H. Families - 10/05/2021 Confirmed reviews ALL

Perfectly adequate accommodation for a two night whistle stop tour of Christchurch.

Greetings from Novotel Christchurch! Thank you for taking the time to tell us about your experience at the Novotel Christchurch Cathedral Square. Our central city location certainly does allow our guests easy access to explore Christchurch and all that it has on offer. Thank you again for sharing your feedback, we look forward to welcoming you back to Christchurch in the near future. Kind regards, Sonal Thakur Assistant Manager

Super Central!

TripAdvisor rating 4.0/5

qtown68 16/04/2021 TripAdvisor review

We needed very central accommodation and this was it. Lovely hotel in the heart of the city - actually overlooking the cathedral building and next to the library. Cleverly designed rooms, great selection on the breakfast buffet and good service. Excellent bed with quality pillows and duvet - we would definitely stay here again.

Good will is so easily to lose!!

TripAdvisor rating 1.0/5

Kiwi2NZ 09/04/2021 TripAdvisor review

As a regular patron, and a Gold Card Accor member, we were stunned to find that Novotel Christchurch’s response to the modest public holiday surcharge, was to not honour the guaranteed Accor 2 for 1 members meal deal, over Easter. Good news for us, we found a great dinner alternative nearby. Bad news for Novotel, never again will we darken your door. Note - bring your own pillow unless you like a pillow that is both extremely hard and of a thickness that might work for a giraffe. We resorted to using folded towels. And don’t get too excited about the 13th floor upgrade. All a bit tired, a long way from an executive suite in a serious international hotel, and probably no larger that all of the lower level floors.

Hello Kiwi2NZ We are so very disappointed by your comments around you recent stay at the Novotel. We have failed to meet you expectations and for that, I apologise. Let me address each issue individually. The Accorplus card has “Dining privileges exceptions” as listed on the website at on there website under dining-exceptions. These exceptions have always been in place with AccorPlus in every hotel in NZ and AUS. Im sorry you were not made aware of the exception before you purchased the card. I will ensure our team are passing on the information that is relevant before taking bookings on the excepted dates We, like all Novotel’s have a specially designed pillow menu available for our guests to allow them to choose a pillow perfect for them. This is shared with guests via the guest compendium in the rooms and on the TV. Please let us know if the pillow is not perfect for you so we can change it immediately. We want everyone to get the perfect nights rest at our hotel The 13th floor of the hotel is our top floor, showing the best views of Christchurch and each room has amenities not available in the Superior rooms. I appreciate your sharing your thoughts, it is my hope that you will give us the opportunity to better redeem ourselves in the near future. Please reach out to me directly if you would be willing to give us a chance to turn your experience around

Novotel Christchurch

TripAdvisor rating 4.0/5

Andrealia 07/04/2021 TripAdvisor review

as always - we could have done with more shower soap, not enough for 2 people, lucky I take my own! Bed super comfy, location was excellent! easy check in and out. We stayed an extra night as we were offered a good deal to do so.

Hello Andrealia Thank you for your great feedback regarding your recent stay with us Novotel Christchurch Cathedral Square Sorry to hear we didn't provide enough soap during your stay. We are always on the end of the phone and more than happy to accommodate any need you might have during at stay at the Novotel Thank you for taking the time to share your thoughts

Needs Work

TripAdvisor rating 3.0/5

raewynr2013 30/03/2021 TripAdvisor review

Executive room was a bit tired. But bed was good. Wifi good also. Aircon did not seem to change temp and could not go below 15 degrees. Service at dinner was atrocious. Breakfast was very good. Buffet with heaps of options. Overall stay was good. Well situated.

Hello raewynr2013 Thank you for your great feedback regarding your recent stay with us Novotel Christchurch Cathedral Square. We appreciate the positive comments regarding the WiFi and bed. Sorry that the AirCon didn't cool to your desired temperature. Our air-conditioning ranges from 17 to 26. your comments around dinner service are concerning and we are looking in to the service levels offered. Full apologies for any failings on our behalf Safe travels and we hope to see you again soon

An enjoyable stay

TripAdvisor rating 5.0/5

Heather B 29/03/2021 TripAdvisor review

Room was comfortable, spacious, well appointed. Bed was equally comfortable, with plenty of bed linens. Bathroom had excellent toiletries, although the overhead shower caused some consternation until we learned how to work the wall showerhead. Staff were unfailingly friendly and helpful, especially Nani in the Square Restaurant and Sandeep at the front desk - both are outstanding ambassadors for Novotel.

Hello Heather Hearing we have helpful and friendly staff is the best compliment I can receive as a general manager, thank you and rest assure I will pass the comments along We can’t wait to welcome you back to our hotel.

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