Novotel Christchurch Cathedral Square Hotel 4 stars

Customer review rating 4.4/5 10,254 reviews

ALLSAFE approved hotel

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Novotel Christchurch Cathedral Square
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+ 22 Services

Hotel extras

  • ALLSAFE certification

  • 24-hour reception

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request Paying
  • Bicycles rental (nearby) Paying
Business services
  • 5 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 christchurch
new zealand

Tel: +6433722111

Fax: (+64)3/3722112

Check-in from 14h00

Check out up to 11h00

  • By plane

    CHRISTCHURCH INTL At 11km / 7 miles

GPS :-43.530636, 172.637298

Our accommodation(s)

A spacious room with either a King bed or two Double beds, plus an ensuite bath or shower, wireless internet access, double-glazed windows, a work area, large LCD TV, pay movies, a safe, hairdryer and more. Up to 2 adults and 2 children.

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

Serving fresh, local produce with a kiwiana flare, in a modern and charming atmosphere, the Square Restaurant with à la carte lounge offers semi-formal dining in contemporary surroundings.

THE SQUARE BAR

Enjoy a relaxed drink in contemporary surroundings at Square Bar. This inviting lounge bar is ideal for after work meetings and casual drinks.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 116

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Novotel Christchurch Cathedral Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

10,254 reviews

TripAdvisor Rating 4.0/5

1,400 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location next to old cathedral

Customer review rating 4.0/5

Tc Couples - 18/09/2021 Confirmed reviews ALL

Right in centre of city easy walk to shops, cafes and restaurants. Lucky we were on high floor with superb views of the old cathedral.

Dear Anthony C., Thank you for taking the time to write a review of Novotel Christchurch Cathedral Square We hope to see you back again soon Sincerely, Sebastian Paletasala Front Office Manager

Great location & good stay

Customer review rating 5.0/5

Jitendra S. Couples - 17/09/2021 Confirmed reviews ALL

Friendly staff & great service

Hello Jitendra S., Thank you for taking the time to write a review of Novotel Christchurch Cathedral Square We hope to see you back again soon Sincerely, Sebastian Paletasala Front Office Manager

Comfortable Convenience

TripAdvisor rating 5.0/5

77tane 16/09/2021 TripAdvisor review

This hotel is so convenient to everything in the city centre. Walking distance to shops, theatre, restaurants & bars, the Avon. The hotel itself is very comfortable with an excellent restaurant, & the rooms are tidy, clean & comfortable. Very friendly & helpful staff.

Hello Tane Thank you for choosing to stay at the Novotel Christchurch Cathedral Square. We pride ourselves on providing genuine service so it’s fantastic to hear you had a great experience with us Safe travels and we hope to see you again soon

Great Location / Lovely Staff

Customer review rating 4.5/5

Jackie H. Couples - 15/09/2021 Confirmed reviews ALL

We stayed at the Novotel Cathedral Square for our 10th wedding anniversary recently which was organised through an Air New Zealand Mystery Break. Air New Zealand must have passed on that it was our wedding anniversary as we returned to our room on the first night to a lovely dessert and message from the Novotel team. Our flight also got into Christchurch 3 hours before check in time but we were about to check in our room straight away, which was on the top floor so again an upgrade for our anniversary I think. The staff at the front desk, restaurant and bar, and cleaners were all very friendly and helpful. Would definitely stay here again. Even if staying elsewhere would definitely return to the restaurant / bar.

Hello Kelly Thank you for taking the time to write a review of Novotel Christchurch Cathedral Square, Thank you for the fantastic review Im so pleased we were able to help you celebrate your 10 wedding anniversary at the Novotel. The team love it when guests have special occasions at the hotel. Hearing we have helpful and friendly staff is the best compliment I can receive as a general manager, thank you and rest assure I will pass the comments along Sincerely, Bradley Conder General Manager

Very good location and services

TripAdvisor rating 5.0/5

mimasalesk 14/09/2021 TripAdvisor review

Thank you for the very good service and it was a walking distance to town.... We will surely stay here in our next vacation in Christchurch.... Will definitely recommend it to our family and friends...

Hello mimasalesk Thank you so much for the kind words. The most credible form of advertising comes straight from the people we know and trust so a recommendation to your friends and family is a great compliment. Thank you We can’t wait to welcome you back to our hotel

Great central location

Customer review rating 4.0/5

Kellie Couples - 10/09/2021 Confirmed reviews ALL

It was very pleasant

Greetings from Novotel Christchurch! We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback and to hear that our guests enjoyed their stay. We thank you for your support of our hotel and do hope to see you back again in the near future. Kind regards, Brooke Jolly Front Office Manager

Good location, poorly organised

Customer review rating 2.0/5

Deaneo G. Couples - 05/09/2021 Confirmed reviews ALL

Average experience due to the price you are charging for a nights stay, room was cold on arrival, room was not that clean, no food or beverage menus were left in room. Someone tried to enter in the morning without knocking.

Greetings from Novotel Christchurch! Thank you for taking the time to tell us about your recent stay at Novotel Christchurch. We are disappointed to hear of your stay experience and to know that on this occasion we have obviously fallen short of expectations. Please be assured we have raised your concerns with the team which are currently being further investigated. We do hope you remain safe and well at this time and that we see you back again in Christchurch in the near future. Kind regards, Brooke Jolly Front Office Manager
Customer review rating 5.0/5

Belinda M. Couples - 28/08/2021 Confirmed reviews ALL

Our stay was during lockdown we were in Christchurch for breast cancer surgery which had been canceled during our previous stay at the Novotel the week before because of lockdown. When I arrived the following week the staff gave me a very personal letter wishing me well for my surgery which was very kind and thoughtful.

Greetings from Novotel Christchurch! Thank you for taking the time to reflect on your recent stay with us. It is always a pleasure to hear that our guests have been well looked after by the team. We will be certain to pass on your kind words. Thank you again for sharing your experience, and we do look forward to seeing you back again in the near future. Kind regards, Brooke Jolly Front Office Manager

Good stay

Customer review rating 4.5/5

Alysha Business - 26/08/2021 Confirmed reviews ALL

Excellent service, lovely rooms and great vibes.

Greetings from Novotel Christchurch! We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback and to hear that our guests were well looked after by the team. We thank you again for sharing your experience, and do hope to see you back again in the near future. Kind regards, Brooke Jolly Front Office Manager
Customer review rating 4.5/5

Anonymous Business - 26/08/2021 Confirmed reviews ALL

Excellent. Reception very helpful

Greetings from Novotel Christchurch! We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. We are pleased to hear that you enjoyed your stay and were well looked after by the team. We do thank you for your support of our hotel and do look forward to welcoming you back again in the near future. Kind regards, Brooke Jolly Front Office Manager

Great service

Customer review rating 5.0/5

Kevin C. Couples - 25/08/2021 Confirmed reviews ALL

Great service and understanding in these times we were booked in for a few nights but only after a few hours of arrival the country went into covid lock down so we had to arrange flights home the next day. Room service was great all service was great all round. When checking out I didnt even have to ask for a credit for the night not used the staff member sorted all out for us. Fantastic service we will be back.

Greetings from Novotel Christchurch! We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. We are pleased to hear that you were well looked after by the team during your stay. We do thank you for your support of your hotel and look forward to welcoming you back in the near future. Kind regards, Brooke Jolly Front Office Manager

Unexpected treats

Customer review rating 4.5/5

Anonymous Couples - 24/08/2021 Confirmed reviews ALL

A one night stay but all our needs were met. Friendly helpful staff in particular. Nice bonus to get a free drink each from the bar.

Greetings from Novotel Christchurch! We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback and to hear that our guests have been well looked after. We thank you again for sharing your experience and we do look forward to welcoming you back again in the near future. Kind regards, Brooke Jolly Front Office Manager
Customer review rating 0.5/5

Helen K. Couples - 24/08/2021 Confirmed reviews ALL

Did not stay as Lockdown occurred and I then engaged in a long drawn out verbal and email interaction with two messages given - the verbal indicated my request for a refund would occur as Lockdown meant we could not travel from the North Island as we intended to, to stay in Christchurch for the 3 nights as planned. The emails indicated an unwillingness to acknowledge what the ACCOR site stated - that if the stay (Non Refund Policy) is not able to occur due to government restrictions then a refund will be given, and we have only been offered a Voucher for the amount we paid approx $486 with 2000 points used. Not impressed and will certainly colour any possible stays at your hotel in the future - not impressed at all.

Greetings from Novotel Christchurch! Thank you for taking the time to tell us about your experience with us at Novotel Christchurch. At Novotel, we strive to provide a superior service experience for every customer and we are disappointed to hear that on this occasion we have fallen below your expectations. Upon investigating I can see the team have followed all of Accor's procedures in terms of prepaid, non refundable rates and applied an 18 month credit voucher. We do hope you are safe and well at this time and do look forward to being able to welcome you to the hotel to redeem your credit in the future. Kind regards, Brooke Jolly Front Office Manager

Great location and very quiet room

Customer review rating 4.5/5

Stuart Couples - 23/08/2021 Confirmed reviews ALL

Had a lovely couple of days there easy walking to everything had a nice room very quiet and clean

Greetings from Novotel Christchurch! Thank you for taking the time to reflect on your recent stay with us. We are pleased to hear that you enjoyed your stay and were well looked after by the team. We do thank you for your support of our hotel and do look forward to welcoming you back again in the near future. Kind regards, Brooke Jolly Front Office Manager
Customer review rating 4.5/5

Vanessa M. Business - 23/08/2021 Confirmed reviews ALL

Great staff

Greetings from Novotel Christchurch! We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback and to hear that our guests enjoyed their stay. We thank you for your support of our hotel and do trust your next visit will be as pleasant as the previous one. Kind regards, Brooke Jolly Front Office Manager

Well located and room facilities are exelents.

Customer review rating 4.0/5

Asitha K. Families - 23/08/2021 Confirmed reviews ALL

Very good experience other that breakfast experience. I stayed 3 days had breakfast at hotel. All 3 days you had same Manu with out shingle change. This is not really acceptable.

Greetings from Novotel Christchurch! We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback and to hear that our guests have enjoyed their stay. We have raised your concerns regarding our breakfast offering with the team to further investigate. Thank you again for sharing your experience, and we do trust your next visit will be as pleasant as the previous one. Kind regards, Brooke Jolly Front Office Manager

Noisey

Customer review rating 1.5/5

Gary Business - 23/08/2021 Confirmed reviews ALL

I found my room (1001) to be quite noisey, with a constant humm throughout the night - nothing to do with the external environment but rather some noisey hotel-based machinery (air-com or something).

Greetings from Novotel Christchurch! Thank you for taking the time to tell us about your experience at the Novotel Christchurch. At Novotel, we strive to provide a superior service experience for every customer and we are disappointed to hear that on this occasion we have obviously fallen short. Please be assured your concerns have been raised with the team to further investigate the noise mentioned. We appreciate your loyalty to our Accor Hotels and do thank you for your support. We do hope to have the opportunity to better serve you in the future. Kind regards, Brooke Jolly Front Office Manager

Great location

TripAdvisor rating 4.0/5

khemendraswamy Business - 22/08/2021 TripAdvisor review

Location was great - walking distance to bars , restaurants, shopping etc. Service was mixed - great service in restaurant,! Front desk average service - Some staff were very inexperienced, sometime creating frustration amongst guests. But Service recovery was very good by Duty manager Alicia.

Hello khemendraswamy Thank you for your great feedback regarding your recent stay with us Novotel Christchurch Cathedral Square If you have time I would love the opportunity to discuss the circumstances around your review. Please call me any time that is suitable for you on 027 470 0026 The positive comments have been shared with the team, especially Alicia

Good stay

TripAdvisor rating 4.0/5

oldbrits 16/08/2021 TripAdvisor review

A comfortable stay. The only concerns we have had recently was apathy by some of the front counter staff who could have been more helpful. Restaurant and bar staff were however outstanding and couldn’t have been more helpful.

Hello Oldbrits Thank you for taking the time to write a review of Novotel Christchurch Cathedral Square Negative feedback about our customer service is the most disappointing feedback of all to receive as a general manager. We have fallen short of our own expectation and I am very sorry. Please rest assured your comments are being followed up internally I do appreciate the positive in your review which i have share with the F&B team Safe travels

worst experience that i have had on all my times staying this hotel

TripAdvisor rating 2.0/5

helenalderson Business - 15/08/2021 TripAdvisor review

Had lots of issues this time in the hotel and normally i have the best service and stay at this hotel quite frequently. i had issues with check in and then issues with the room in terms of no heat as the thermostat/ air con did not work. Also the power panel on the desk kept flashing orange. When raised I was then told nothing they can do until the following day so put something on top of the flashing lights.

Hello Helen Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. I note the additional information you shared with me on the phone was most helpful, We aim to be better... I hope to see you back at the Novotel soon

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