Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,862 reviews

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Novotel Christchurch Cathedral Square - Image 1
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52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,862 reviews

Customer review rating 5.0/5

Sheryl L. Friends - Confirmed reviews ALL

Perfect location and staff were amazing from friendly receptionists to cleaning staff.

Kia Ora Sheryl, Thank you very much for your lovely review and for choosing to stay with us. We are delighted to hear that you had such an enjoyable experience and that our central location and friendly team helped make your stay memorable. Your kind comments about our staff — from the reception team through to our housekeeping colleagues — are truly appreciated. Providing warm, welcoming service is something we take great pride in, and it is wonderful to know this stood out during your visit. We are also pleased to hear that you found the booking process through the Accor ALL App easy and convenient, and we sincerely thank you for your continued loyalty as an ALL Gold member and Accor Vacation Club member. Thank you as well for your positive feedback regarding cleanliness, WiFi, sustainability efforts, and your arrival and departure experience. We truly value your support and recommendation. It was a pleasure welcoming you, and we hope to have the opportunity to welcome you back again very soon for another enjoyable stay with friends. Warm regards, Joshua Guest Services Manager

Customer review rating 3.5/5

Paul S. Families - Confirmed reviews ALL

Room was tidy and suited purpose, but preference would be for 2 bed apartment, so no reflection on your service

Dear Paul, Thank you for taking the time to share your feedback following your recent family stay with us. We’re pleased to hear you found your room tidy and that our team was able to accommodate an early check-in for you. It’s wonderful to know the team helped make your arrival more comfortable, especially after your travel plans and the unexpected shop closures. We also appreciate your honest comments regarding your room preference and WiFi experience. While we understand a two-bedroom apartment would have suited your needs better, we’re glad the accommodation still met its purpose during your stay. Your feedback regarding the internet connection speed has also been noted and will be shared with the relevant team as we continue working to improve our guest experience. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back again in the future. Kind regards, Joshua Guest Services Manager

Customer review rating 5.0/5

Aimee M. Families - Confirmed reviews ALL

As expected, the reason I keep renewing my Accor membership

Dear Aimee, Thank you so much for your wonderful review and for your continued loyalty as an ALL Accor Platinum member. It truly means a great deal to us to know that we continue to meet your expectations and remain the reason you keep renewing your membership — that is one of the highest compliments we could receive. We are delighted to hear that you and your family enjoyed another comfortable stay with us, from the seamless booking experience to the warm service provided by our check-in and check-out teams. Your kind words about the comfort of our rooms, cleanliness, breakfast selection, WiFi, and sustainability efforts are sincerely appreciated and will be shared with the entire team. A special thank you as well for recognizing our front desk colleagues. They will be thrilled to know they helped make your stay memorable and welcoming. It was a pleasure having you stay with us again, and we are incredibly grateful for your recommendation and ongoing trust in both our hotel and the ALL loyalty programme. We look forward to welcoming you and your family back for many more exceptional stays in the future. Warm regards, Joshua Guest Services Manager

Customer review rating 5.0/5

Theo G. Friends - Confirmed reviews ALL

Great stay, staff very kind and responsive, location was perfect, right in the hearth of ChCh,

Dear Theo, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear you had such an enjoyable experience and that our central Christchurch location, comfortable accommodation, and friendly team helped make your trip memorable. It’s especially pleasing to know you found the room spacious and the bed very comfortable. We’re also grateful for your kind comments about our staff — we will be sure to pass your appreciation on to our Duty Manager and the wider team. Thank you as well for recognising our sustainability initiatives. We’re pleased the towel reuse program stood out positively during your stay. As a valued ALL Gold member, your continued support means a great deal to us. We truly appreciate your recommendation and perfect scores across all aspects of your stay. We look forward to welcoming you back again soon for another great stay in the heart of Christchurch. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Customer review rating 5.0/5

Kevin T. Couples - Confirmed reviews ALL

Excellent experience

Dear Kevin, Thank you very much for taking the time to share such a detailed review following your stay with us. We’re delighted to hear you enjoyed our perfect location and had an excellent overall experience, with smooth and seamless booking through the Accor ALL app. It’s also wonderful to know that check-in, check-out, WiFi, and your stay in general all met your expectations so highly. Your kind words about our team, especially the staff member who checked you in, are greatly appreciated — we will be sure to pass on your compliments, as recognition like this means a lot. We also appreciate your constructive feedback regarding the breakfast selection. This is helpful for us as we continuously look for ways to improve our offering and enhance the guest experience further. Thank you again for your loyalty as an Accor Gold member, and for recommending us so highly. We look forward to welcoming you back for another stay in the future. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Other web-users rate our hotel

  • 1,165 reviews 9.4/10 Location
  • 1,302 reviews 7.1/10 Room
  • 1,418 reviews 8.9/10 Service
  • 14 reviews 6.8/10 WiFi
  • 512 reviews 6.4/10 Comfort
  • 418 reviews 7.9/10 Cleanliness
  • 374 reviews 7.7/10 Food
  • 357 reviews 7.8/10 Breakfast

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