ibis Christchurch 3 stars

Customer review rating (ALL Rating) 4.3/5 2,452 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Certified ALLSAFE

  • Central Christchurch location

  • 24-hour reception

  • Walking distance to BNZ Centre and The Terrace hospitality precinct

  • Short (200m) walk to the Te Pae Convention Centre.

Our accommodation(s)

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Hotel location

ibis Christchurch

107 Hereford Street, P O Box 1586, Christchurch 8140
8011 Christchurch
New Zealand

GPS:-43.532062, 172.635742

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Perch Dining + Bar

An inner city haven for good NZ wine, craft beer, classic pours and even better food. Offering a bites menu of seasonal sharing plates that hit the spot for both a lively after work drink on the balcony and relaxing meal in the vibrant, urban restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,452 reviews

TripAdvisor Rating  4.0/5  1,223 reviews

Central Location

Customer review rating 3.0/5

Andrew W. Families - Confirmed reviews ALL

Overall our experience was ok, but was marred by the behaviour / attitude of the bar manager and to a lesser degree the reception staff on the evening / night shift

Perfect Location for Our Stay

Customer review rating 3.0/5

John Couples - Confirmed reviews ALL

Great location, really friendly and helpful staff. Bit disappointed that we were allocated a disabled room especially as we had booked over 12 months previously. The lady on reception changed our room for us. Parking at the hotel is ridiculously expensive and you can't precooked as its on a first come first served basis which is not helpful after a long drive.

Dear John, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kanteera Kaewdeaw Front Office Manager IBIS Christchurch 107 Hereford Street, PO Box 4456, Christchurch, 8140 Tél.: +64 (0)3 …- DDI:+64 (0)3 … - Fax : +64 (0)3 … h5… ibis.com - accorhotels.com

The hotel looks better after renovation, but front staff need additional training.

Customer review rating 2.5/5

Konstantin Business - Confirmed reviews ALL

At the time of checking out I advised several times that I had a breakfast just before and it needs to be charged together with the stay. It was ignored or not understood by the young lady (English is not her first language?) who prepared my invoice. I have been given an invoice for my overnight stay only. When I arrived home I found out about 2 separate charges to my visa card. One for the hotel stay and another one for my breakfast. No invoice has been given or emailed me for the breakfast . I had to pay for it from my personal pocket as the breakfast cost could not be claimed from my employer due to missing invoice from the hotel. It is disappointing. I should not pay for the incompetence of the hotel staff. If issue like that happens the hotel should cover the costs and ensure proper training of the front staff. Thanks.

Dear Konstantin We sincerely apologize for the inconvenience and frustration you experienced during check-out. It's unacceptable that your request regarding the breakfast charge was overlooked, resulting in multiple charges to your card and a missing invoice. We understand the importance of proper billing and will address this issue with our staff to prevent similar occurrences in the future. Please rest assured that we take your feedback seriously and will work to ensure that such mistakes are not repeated. I have copied in my front office manager who will send a receipt for your breakfast, hopefully you can claim it with your employer We appreciate your understanding and hope to have the opportunity to regain your trust in the future. Sincerely, Bradley Conder General Manager

Enjoyable stay

Customer review rating 4.0/5

Ash T. Business - Confirmed reviews ALL

The stay was enjoyable and very central to where I needed to get. The staff were very accommodating, and the facilities were tidy.

Dear Ashley We're pleased to hear that you enjoyed your stay and found our location convenient. Thank you for your kind words about our staff's service and the cleanliness of our facilities. We hope to welcome you back soon! Sincerely, Bradley Conder General Manager

Comfortable

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Enjoyed my short stream overnight stay

Kia ora Adrian, Thank you again for sharing your experience. The team really appreciated your kind words of encouragement. It is so pleasing to know that when our guest leaves the hotel, we have made a long-lasting impression by delivery our unique but friendly New Zealand hospitality. Your words and feedback are very important, and I'll ensure this is circulated to all departments. Sincerely, Kanteera Kaewdeaw Front Office Manager IBIS Christchurch 107 Hereford Street, PO Box 4456, Christchurch, 8140 Tél.: +64 (0)3 …- DDI:+64 (0)3 … - Fax : +64 (0)3 … h5… ibis.com - accorhotels.com

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Other web-users rate our hotel

  • 1,102 reviews 9/10 Location
  • 1,216 reviews 6.9/10 Room
  • 1,204 reviews 9.4/10 Service
  • 22 reviews 9.1/10 WiFi
  • 525 reviews 8.7/10 Cleanliness
  • 294 reviews 6.3/10 Food
  • 256 reviews 7.5/10 Breakfast
  • 229 reviews 6.9/10 Value

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