Novotel Bur Dubai 4 stars

Customer review rating (ALL Rating) 4.5/5 887 reviews

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Description

Hotel extras

  • Walking Distance to Dubai Healthcare City Metro Station

  • Dubai Police Lost & Found Compliant Hotel

  • The only four star and mid-scale hotel in Dubai Healthcare City area

  • Brand new hotel with contemporary and fresh design that provides comfort and a relaxing stay.

  • The only Novotel with an outdoor Jacuzzi

Our accommodation(s)

Hotel location

Novotel Bur Dubai

Dubai Healthcare City, Umm Hurair 2
385290 DUBAI
United Arab Emirates

GPS:25.233, 55.3208

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

HangOut Cafe

The HangOut Cafe is a contemporary and casual restaurant in the hotel, whose offer addresses the diversity of Novotel guests seeking multi-cuisine food and a good range of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  887 reviews

Customer review rating 4.5/5

Saurav C. Families - Confirmed reviews ALL

Nice hotel at a very good location.

Dear Guest Valued, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 5.0/5

Shawn C. Families - Confirmed reviews ALL

Check in was easy. Comfortable accommodations. Enjoyed the breakfast:)

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 0.5/5

Vladimir M. Business - Confirmed reviews ALL

The room floor was extremely dirty and sticky — it felt like it hadn’t been cleaned properly in a long time. Overall hygiene was at a very low level and completely unacceptable for a hotel. On top of that, they canceled my refund without a proper explanation, which is very disappointing and unprofessional. This made the whole experience even worse. I would not recommend this place unless cleanliness and customer service improve drastically.

Customer review rating 5.0/5

Hussan M. O. Solo - Confirmed reviews ALL

Amazing

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Samira Khrichfa General Manager Novotel Bur Dubai

Customer review rating 5.0/5

Maryam A. Families - Confirmed reviews ALL

Ultimately I’ve decided to book this hotel as I was doing surgery in the hospital adjacent to it. The customer service and hospitality was more than great. The food was also great and they’ve also given us a free cheesecake for the night! My only complaint was that the pillow was rock hard and was so uncomfortable for the night. However, they did have a note saying they offer 3 different types of pillows but it was too late at night and I didn’t ask for an alternative.

Other web-users rate our hotel

  • 704 reviews 9.2/10 Location
  • 1,259 reviews 7.8/10 Room
  • 3,021 reviews 9.2/10 Service
  • 7 reviews 9.3/10 WiFi
  • 816 reviews 8.1/10 Cleanliness
  • 436 reviews 9.5/10 Vibe
  • 422 reviews 7.6/10 Breakfast
  • 94 reviews 8.9/10 Pool

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