Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 1,512 reviews

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Mercure Darwin Airport Resort - Image 1
Mercure Darwin Airport Resort - Image 2
Mercure Darwin Airport Resort - Image 3
Mercure Darwin Airport Resort - Image 4
2 Henry Wrigley Drive, Eaton, 0820 DARWIN, Australia

Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior King Room with 1 King-sized bed

Photo out of - Superior King Room with 1 King-sized bed

The Superior King room is freshly refurbished and designed to offer a comfortable and relaxing stay. The King bed is the centerpiece of the room and is adorned with plush bedding, ensuring a peaceful night's sleep

  • Views:

    Garden View

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

King size bed(s) x1

  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View
See availabilities

The Spacious Deluxe King room is freshly refurbished and designed to offer a comfortable and relaxing stay. The King bed is the centerpiece of the room and is adorned with plush bedding, ensuring a peaceful night's sleep

  • Views:

    Garden View

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

See availabilities

The luxurious Deluxe Queen Room offers a Queen-sized bed, large LCD TV, an elegant modern fit out and all the comforts of the Mercure brand.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Unwind in style with a King bed, private balcony, kitchenette, 55" Chromecast TV, and separate lounge & dining. Modern, elegant, and made to feel like home. Book your luxury escape now!

  • Views:

    Garden View

Max. number of persons
2
Area
From 57 m² / 613 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Villa

Tropical Pool Villa 1 King Bed

Photo out of - Tropical Pool Villa 1 King Bed

Be surrounded by natural beauty in our Tropical Pool Villa. It offers a luxurious and relaxing experience with a private pool and king bed, perfect for guests seeking privacy and comfort.

  • Most of the accommodation:

    Balcony or Private Pool or Terrace

Max. number of persons
2
Area
From 52 m² / 559 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Villa

Rapid Creek One Bedroom Villa

Photo out of - Rapid Creek One Bedroom Villa

Unwind in style with a King bed, private balcony, kitchenette, 55" Chromecast TV, and separate lounge & dining. Modern, elegant, and made to feel like home. Book your luxury escape now!

  • Views:

    Garden View

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Villa

Rapid Creek Two Bedroom Villa

Photo out of - Rapid Creek Two Bedroom Villa

Spacious & stylish with a King bed + Zip King, private balcony, 55" Chromecast TV, kitchenette, and elegant living & dining areas. Perfect for families or friends. Book your suite stay today!

  • Views:

    Garden View

Max. number of persons
4
Area
From 49 m² / 527 sq ft

Bedding

King size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Darwin Airport Resort

2 Henry Wrigley Drive, Eaton
0820 DARWIN
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • DRW
  • DARWIN INT

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 289 rooms
  • 5 rooms for people with reduced mobility
  • 289 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Italian
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed WiFi
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed internet Additional charge
  • WiFi at the hotel Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

3 Meeting rooms

Business Center

  • Self service business center

Well-being

Mercure Lagoon Resort Pool

  • Outside
  • On site

Fitness Centre

  • Nearby
  • On site
  • Outdoor parking
  • Private

Security

  • Parking equipped with lights

Accessibility

  • Accessible parking

Poolhouse Bar & Kitchen

Photo out of - Poolhouse Bar & Kitchen

Poolhouse Bar & Kitchen is Darwin’s newest all-day dining destination, where Californian coastal cuisine meets Territory soul.

Cooking style
International
Capacity
170
2 Henry Wrigley Drive, Eaton, 0820 Darwin, Australia
Telephone +61 8 8920 3429
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Poolhouse Bar & Kitchen is Darwin’s newest all-day dining destination, where Californian coastal cuisine meets Territory soul.

Poolhouse Bar & Kitchen offers selection of hot and cold buffet breakfast to start the day.

The resort features an open-air reception, lush landscaped gardens, and a spectacular 1-million-litre lagoon pool, one of Australia's largest city hotel pools, complete with poolside cabanas and children's aquatic playground.

The newly refurbished gymnasium is located on the ground floor adjacent to the Novotel Reception Desk

The lush, tropical ambience of Mercure Darwin Airport Resort offers the perfect location for unforgettable weddings in Darwin. The beauty of the resort's tropical gardens, pool with cascading waterfall and magnificent ballroom set our 4-star hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,512 reviews

Customer review rating 4.0/5

John M. M. Business - Confirmed reviews ALL

Dear John M. M., Thank you for sharing your experience regarding your recent stay at Mercure Darwin Airport Resort. We are delighted to hear that you enjoyed your room. However, I sincerely apologize for the inconvenience you experienced with the key card access. Your feedback is valuable, and we will review our processes to ensure a smoother experience for our guests in the future. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Customer review rating 5.0/5

Maata F. Couples - Confirmed reviews ALL

Dear Maata F., Thank you for your wonderful feedback regarding your stay with us. We are thrilled to hear that you found your room and bathroom to be immaculate, and that you enjoyed our pool area. It is always gratifying to know that our staff provided you with friendly and helpful service. We hope to welcome you back for another perfect getaway in the future. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Customer review rating 5.0/5

John H. C. Business - Confirmed reviews ALL

Dear John H. C., Thank you for your positive feedback regarding your recent stay at the Mercure Darwin Airport Resort. We are pleased to hear that you found our facilities to be clean and well provisioned, and that you enjoyed our beautiful gardens and pool area. We appreciate your observations regarding the pool maintenance, particularly the concerns related to the stainless steel railings and decorative areas. Your feedback is invaluable, especially given your extensive experience in pool care. Please be assured that our team is committed to maintaining the highest standards of cleanliness and safety in all our facilities. We will certainly take your comments into consideration as we continue to enhance our services. Thank you once again for sharing your experience. We hope to welcome you back in the future for another enjoyable stay. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Customer review rating 2.0/5

Zita C. Solo - Confirmed reviews ALL

Dear Zita C., Thank you for sharing your concerns regarding the lighting issues you experienced during your stay. I sincerely apologize for any distress this may have caused you. Safety is our utmost priority, and we take such matters seriously. Your feedback will be communicated with our maintenance team for thorough investigation and resolution. We appreciate your understanding and hope to welcome you again for an improved experience. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Customer review rating 5.0/5

Talitha P. Couples - Confirmed reviews ALL

Dear Talitha P., Thank you for sharing your delightful experience at our resort. We are thrilled to hear that you enjoyed your stay in the villa with a private pool, especially as you celebrated your 6th wedding anniversary. It is always our aim to provide a relaxing atmosphere for our guests, and we are pleased that you found it to be a comfortable retreat. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Dear John M. M., Thank you for sharing your experience regarding your recent stay at Mercure Darwin Airport Resort. We are delighted to hear that you enjoyed your room. However, I sincerely apologize for the inconvenience you experienced with the key card access. Your feedback is valuable, and we will review our processes to ensure a smoother experience for our guests in the future. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Customer review rating 5.0/5

Maata F. Couples - Confirmed reviews ALL

Perfecf getaway or even for one night. It was clean. Immaculate room and bathroom. Loved the pool outside and quiet. Staff were friendly and helpful

Dear Maata F., Thank you for your wonderful feedback regarding your stay with us. We are thrilled to hear that you found your room and bathroom to be immaculate, and that you enjoyed our pool area. It is always gratifying to know that our staff provided you with friendly and helpful service. We hope to welcome you back for another perfect getaway in the future. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Customer review rating 5.0/5

John H. C. Business - Confirmed reviews ALL

Awaiting X-Ray in RDHS. Great hance to rest and to use the pool. (Which we noticed however had a build up for grime on the stainless steel railings - at the water level - and some green and black mould growing on the real rocky decorative areas - maybe where sun rarely shines. I have cared for pools since 1973 - get on to it soon.

Dear John H. C., Thank you for your positive feedback regarding your recent stay at the Mercure Darwin Airport Resort. We are pleased to hear that you found our facilities to be clean and well provisioned, and that you enjoyed our beautiful gardens and pool area. We appreciate your observations regarding the pool maintenance, particularly the concerns related to the stainless steel railings and decorative areas. Your feedback is invaluable, especially given your extensive experience in pool care. Please be assured that our team is committed to maintaining the highest standards of cleanliness and safety in all our facilities. We will certainly take your comments into consideration as we continue to enhance our services. Thank you once again for sharing your experience. We hope to welcome you back in the future for another enjoyable stay. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Customer review rating 2.0/5

Zita C. Solo - Confirmed reviews ALL

As this caused the complete power to become unusable it was difficult to see in a darkened room and the sparks from the wall lamp could ha e caused fire!

Dear Zita C., Thank you for sharing your concerns regarding the lighting issues you experienced during your stay. I sincerely apologize for any distress this may have caused you. Safety is our utmost priority, and we take such matters seriously. Your feedback will be communicated with our maintenance team for thorough investigation and resolution. We appreciate your understanding and hope to welcome you again for an improved experience. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Customer review rating 5.0/5

Talitha P. Couples - Confirmed reviews ALL

We stayed 2 nights in a villa with private pool for our 6th wedding anniversary. It was so relaxing.

Dear Talitha P., Thank you for sharing your delightful experience at our resort. We are thrilled to hear that you enjoyed your stay in the villa with a private pool, especially as you celebrated your 6th wedding anniversary. It is always our aim to provide a relaxing atmosphere for our guests, and we are pleased that you found it to be a comfortable retreat. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Customer review rating 5.0/5

Nikki M. Couples - Confirmed reviews ALL

We are locals who live in the rural area with a busy life.. it’s nice to come here to get away from everything with a private pool & reconnect.. I would definitely recommend

Dear Nikki M., Thank you for your wonderful feedback regarding your recent stay at Mercure Darwin Airport Resort. We are delighted to hear that you enjoyed our tranquil location and the amenities we offer, particularly the private pool that allows for a relaxing getaway. Your recommendation means a great deal to us, and we look forward to welcoming you back for another rejuvenating escape. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Customer review rating 2.5/5

Jennifer P. Couples - Confirmed reviews ALL

Breakfast service was terrible, communication between guests and staff was non existant

Dear Jennifer P., Thank you for taking the time to share your feedback regarding your recent stay with us. I am genuinely sorry to learn that you found the service lacking in personal touch and that the breakfast experience did not meet your expectations. We value all guest feedback as it helps us improve our services, and I will ensure your comments are shared with the team for further review. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Customer review rating 4.5/5

Molly D. Solo - Confirmed reviews ALL

easy

Dear Molly D., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our team to be friendly and that your experience was easy and enjoyable. It is our aim to provide exceptional service and a welcoming atmosphere for all our guests. We look forward to welcoming you back to the Mercure Darwin Airport Resort in the future. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Customer review rating 3.5/5

Maxwell C. Solo - Confirmed reviews ALL

Room was nice but fridge was useless (eutectic piece of rubbish) no real paths to follow had to walk on roads.

Dear Maxwell C., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found the room to your liking. However, I sincerely apologize for the inconvenience you experienced with the fridge and the walkways around the property. Your comments are valuable, and we will certainly consider them as we strive to enhance our guest experience. Warmest regards, Akash Jasani Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6… E: ak…

Customer review rating 3.5/5

Petrina D. Couples - Confirmed reviews ALL

Given we were extended a late check out (thank you regardless) , we would have preferred cleaning trolley not to have been rolled past our door twice at 7:20am and then had housecleaning knock once and open door as we were sayingb"we're here" at 8:10am. Gave up on sleep in after that.

Dear Petrina D., Thank you for your feedback regarding your recent stay. I apologize for the disturbances you experienced during your late check-out, as we strive to provide a peaceful environment for all our guests. Your comments about housecleaning and noise levels will be noted for future reference to enhance the experience for our visitors. Warmest regards, Prateek Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 5.0/5

Julie A. F. Business - Confirmed reviews ALL

Always stay here when travelling to and from Darwin for both work and pleasure. It’s the best and all the new work that’s been done is great. Love the standalone cabins the most.

Dear Julie A. F., Thank you for your kind words regarding your stay at our resort. We are delighted to hear that you find our location convenient and appreciate the improvements made to our facilities. Your preference for the standalone cabins is truly valued, and we look forward to welcoming you back soon. Warmest regards, Prateek Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 3.5/5

Kahli D. Solo - Confirmed reviews ALL

Couple of things were broken - towel rack and patio door lock

Dear Kahli D., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience caused by the broken towel rack and patio door lock. Your comments are valuable to us, and we will take them into consideration as we strive to enhance our facilities. Warmest regards, Prateek Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 1.5/5

Gerard R. Business - Confirmed reviews ALL

Bathroom smelt like sewage and I wasn't offered another room which wasn't great.

Dear Gerard R., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the unpleasant odor in your bathroom and for the lack of alternative accommodation options provided during your visit. Your comments are valuable to us, and we will take them into consideration for future improvements. Warmest regards, Prateek Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 4.0/5

Jason C. Business - Confirmed reviews ALL

I find it disappointing that as an ALL Platinum member I have to ask for a room upgrade every time I stay, while my non Platinum (or not even members at all) ALL member colleagues get upgraded rooms without even asking. I am made to feel like I am being unreasonable in asking for a benefit which should be automatically provided.

Dear Jason C., Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your loyalty as an ALL Platinum member and understand your concerns regarding room upgrades. While we strive to provide our valued members with the best experiences, upgrades are subject to availability and specific policies. Your comments will be taken into account as we continue to improve our service. Warmest regards, Prateek Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 4.0/5

Michael B. Solo - Confirmed reviews ALL

Overall it was fine, but had issues casting my phone to the television which was a bummer. I also thought the steak with just a mushroom, tomato, and potato for $45 was a bit pricey at the restaurant too. I'd have loved a simple pub feed of a steak with chips and salad as an alternative for that price.

Dear Michael B., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you had a great time overall. I apologize for the inconvenience you experienced with casting your phone to the television, and I appreciate your comments about our restaurant pricing. Your suggestion for more affordable dining options will be taken into consideration as we strive to improve our guest experience. Warmest regards, Prateek Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 0.5/5

Hayden S. Business - Confirmed reviews ALL

I understand the desk staff member may have been trying to make the experience more enjoyable; however, for a hotel of this price and standard, I found his approach inappropriate. I was clearly travelling for business and expected a straightforward, professional check-in. Instead, he was too busy trying to be “funny” and started the interaction in an almost childish manner, to the point where I had to put considerable effort into understanding what he was trying to ask rather than having a direct and professional interaction. He then provided me with a room key, but after walking a long distance from reception carrying approximately 60 kg of luggage, I found that it did not work for the room number written on both the key and the map. Due to the amount of luggage I was carrying, walking all the way back to reception was not practical. No contact number was provided on the key or map, so I had to Google the hotel and find a direct phone number to get assistance. When I finally got through, I was told that I had been given the correct key but the wrong room details, and that my room was a few doors down. I searched the same block, only to find that the room was not there either. Only after questioning this further was I told that the room was actually in another block, approximately another 100 metres away. The staff member eventually offered to pick me up and drive me to the correct block. However, when we arrived, I found that the room was upstairs, despite specifically requesting a ground-floor room due to my heavy luggage and the fact that I needed to leave at 5:30 am for an early flight. He then left me at the block while he went back to arrange a room change. By the time everything was sorted, I had wasted over 30 minutes dealing with an issue that should never have occurred if the correct room details had been provided in the first place. I asked for the matter to be raised with the manager and made it clear that this level of service was unacceptable for a hotel of this size and standard. The eventual offer was a complimentary breakfast, which was of no use to me as I had to leave at 5:30 am for my flight. Overall, this was a frustrating and completely avoidable experience. The initial interaction, incorrect room details, lack of clear contact information, multiple incorrect directions and failure to accommodate my ground-floor request resulted in unnecessary stress and wasted time. The compensation offered did not address the inconvenience caused, and I would expect better service and accountability from a hotel of this standard.

Dear Hayden S., Thank you for sharing your feedback regarding your recent stay at our hotel. I sincerely apologize for the inconveniences you experienced during your check-in process. It is our commitment to provide a professional and efficient service, and I regret that we fell short of this standard during your visit. I understand the frustration caused by the incorrect room assignment and the lack of clear communication from our team. Please be assured that this matter will be reviewed to ensure that our staff are better equipped to provide accurate information and assistance in the future. Additionally, I acknowledge the importance of accommodating guest requests, such as your preference for a ground-floor room, especially when traveling with heavy luggage. I appreciate your feedback regarding the compensation offered, and I will ensure that your comments are taken into consideration as we continually strive to enhance our guest experience. Your concerns are invaluable in helping us improve our services. Warmest regards, Prateek Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 1.0/5

Gabriel M. Business - Confirmed reviews ALL

A security deposit was held. 8 days after checkout it has not been received back. I contacted management, and got told to contact my bank. It should be the hotel responsibility to make sure the security deposit is timely returned, I should be be having to chase it across organisations. Awful experience how this has been handled.

Dear Gabriel M., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience you have experienced with the security deposit return. Our policy is to process these refunds in a timely manner, and I regret that this has not been your experience. I appreciate your comments, as they highlight areas for improvement in our service. Your concerns will be addressed with the appropriate team to enhance our processes. Warmest regards, Prateek Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 4.5/5

Sarah M. W. Business - Confirmed reviews ALL

I arrived lte at night and was informed that the company I work through had not pre paid for my room. The night reception staff kindly just asked for a holding deposit & allowed me to get to the room & sleep. In the morning situation had not been fully resolved when I went to check out. Again the reception staff checked the situation and gave my booking company time to sort payment. I really appreciated this approach, rather than insisting that I pay up front.

Dear M.. W., Thank you for taking the time to share your positive experience with us. We are delighted to hear that our reception staff provided you with the assistance you needed during your late arrival and check-out. It is our priority to ensure that our guests feel welcomed and accommodated, and we appreciate your acknowledgment of their helpfulness in resolving the payment situation. We look forward to welcoming you back to Mercure Darwin Airport Resort in the future for another pleasant stay. Warmest regards, Prateek Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 4.5/5

Lynne B. Business - Confirmed reviews ALL

Great

Dear Lynne B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and your accommodations comfortable. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Warmest regards, Prateek Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 2.5/5

Jonathan S. Couples - Confirmed reviews ALL

Place was okay and the pool was nice. Customer service over the phone during night time it’s not very helpful. Room service can’t reachable by phone if you need something , message is full can’t leave a message. Disappointed with the service.

Dear Jonathan S., Thank you for your feedback regarding your recent stay. I apologize for the challenges you faced with our nighttime customer service and room service accessibility. Your comments are invaluable as we strive to enhance our guest experiences. Warmest regards, Prateek Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Other web-users rate our hotel

  • 516 reviews 8.9/10 Location
  • 1,013 reviews 6.2/10 Room
  • 776 reviews 6.9/10 Service
  • 10 reviews 3.8/10 WiFi
  • 390 reviews 8.9/10 Pool
  • 367 reviews 5.9/10 Comfort
  • 364 reviews 5.4/10 Food
  • 338 reviews 5.1/10 Cleanliness

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