Novotel Brisbane South Bank 4.5 stars

Customer review rating (ALL Rating) 4.4/5 4,761 reviews

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38 Cordelia St, 4101 SOUTH BRISBANE, Australia

Description

Hotel extras

  • Featuring a 20m swimming pool, gym and zen terrace

  • The hotel features easy laneway access to the convention centre.

  • In-house restaurant is top traveler rated Spice Central Kitchen & Bar.

  • Each Junior Suite offers a separate lounge and bedroom with great views of Brisbane's suburbs.

  • On-site car parking $38 per car per 24 hours, subject to availability upon arrival

Our accommodation(s)

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Hotel location

Novotel Brisbane South Bank

38 Cordelia St
4101 SOUTH BRISBANE
Australia

GPS:-27.47748, 153.01734

Telephone
Fax +61 7 3295 4145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,761 reviews

TripAdvisor Rating  4.5/5  797 reviews

Certificate of excellence 2025

Very Disappointed - Find Somewhere Else!

TripAdvisor rating 3.0/5

KARENH934 TripAdvisor review

Firstly. I'll start by saying how lovely and helpful the staff were. From the front desk to housekeeping, they were professional , polite and helpful. That's about where it ended. The property is rated as 4.5 stars. I think they must be for the staff. I've never stayed in a hotel of this rating where the carpets were as filthy and an ongoing battle to get cold water from a bathroom tap. Room service finishes at 2100 to be replaced by only lasagne and a bean salad until breakfast service. We ordered steaks on the first night. Although very tasty and well cooked, I don't understand why they arrived at the room without even a lid on the plate to keep it warm, let alone a warming trolley, so the result was obvious. Nor have I ever seen breakfast pastries served with no preserves (or even butter). When asked, the lovely receptionist sent some as 'a Christmas gift'. Very sweet of her, but also an odd situation. For those thinking 'well go out for meals; a) due to an injury this wasn't possible; and b) not the point at such a highly rated property.. Also. the blanket in the room was coated with such a thick layer of dust, it was unusable. There are further issues I could speak about, but suffice to say if not for the staff, this Novotel would battle for 3 stars. Very disappointed 😞

Recommend

TripAdvisor rating 4.0/5

A W TripAdvisor review

Location was very handy . Staff were welcoming and Friendly, Atmosphere was good, Room was great, good value for money, only issue for me was the curtains don’t completely bloke out daylight . Rooms / bathroom quite clean. Amenities, hotel’s gym and outdoor heated lap pool were good .

Customer review rating 4.5/5

Trevor J. Friends - Confirmed reviews ALL

No significant criticism. Breakfast was well organised and there was a wide choice. Room comfortable and generally well serviced. Reception staff were friendly and helpful. I was surprised that I couldn't leave a stamped card with them for posting, though.

Dear Trevor, Thank you for your thoughtful feedback. We're pleased to hear you found the room comfortable, enjoyed the variety at breakfast and experienced friendly service from our reception team. We do apologise for the inconvenience regarding your stamped card - we understand how a small gesture like this can be important, and we’ll take your comments on board as we review our guest services. We hope to have the opportunity to welcome you back in the future. Sincerely, Novotel Brisbane South Bank

Customer review rating 5.0/5

John M. Couples - Confirmed reviews ALL

Good location, excellent staff, great range of items available for breakfast, good room with view over local park.

Dear John, Thank you for your kind words. We're delighted to hear that our location, welcoming team, breakfast variety, and room with a park view all contributed to a comfortable stay that met your needs. We hope to welcome you back again soon. Sincerely, Novotel Brisbane South Bank

Customer review rating 3.5/5

Lisa W. Couples - Confirmed reviews ALL

Stayed here for a week for the cricket

Dear Lisa, Thank you for your review. We're glad you enjoyed our convenient location during your week-long stay for the cricket - we hope it was a memorable match! We’d love to welcome you back next time you're in Brisbane. Sincerely, Novotel Brisbane South Bank

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Other web-users rate our hotel

  • 1,701 reviews 8.9/10 Location
  • 2,607 reviews 8.1/10 Room
  • 2,491 reviews 8.4/10 Service
  • 66 reviews 3.8/10 WiFi
  • 1,075 reviews 7.5/10 Comfort
  • 1,022 reviews 7.6/10 Cleanliness
  • 805 reviews 7.2/10 Food
  • 734 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.