Name: Mercure Hotel Wien Raphael | 4-star hotel | ALL - ALL
Address: Wallgasse 23, VIENNA, 1060, AT
Telephone: +4319059660
Rating: 4.3

Mercure Hotel Raphael Wien

Hotel for travellers looking for local and authentic experiences

Mercure Raphael Hotel Wien enjoys a quiet and central location in the heart of Vienna. Situated close to Mariahilferstrasse, our hotel is ideal for culture and shopping, and a variety of restaurants is also nearby. Attractions such as the Hofburg Imperial Palace, State Opera House and Schonbrunn Palace are easily accessible. Viennese charm in a cosmopolitan atmosphere: We want to make your stay with us a special experience. Take us at our word - we look forward to welcoming you.

Did you know that VAL1 bus line will take you directly and cheaply from Vienna Airport (VIE) to Westbahnhof. From there it is near to us and the sights such as Raimund Theater and House of the Sea. Explore endless attractions near Hotel Wien Raphael, such as Wiener Stadthalle featuring international artists, Schönbrunn Palace, the Naschmarkt and Vienna's Old Town.

Our hotel is the ideal starting point from which to visit museums and take to the shops. Immerse yourself in the traditional imperial Vienna or plan a musical visit to the Raimund Theater, located directly opposite the hotel.

We look forward to welcoming you to our hotel! My team and I are always available for any questions and requests! Hot tip: The "House of the Sea" inspires young and old and is always worth a visit.

Ioana OCTAVIA Kerebecz, Hotel Management

02/10/2025 Between April and December 2025, the City of Vienna will carry out sewer and road works in the Wallgasse district involving individual road closures, diversions and potential disruption when traveling by car. Furthermore, some of the work will be noisy. Unfortunately, we do not have any further detailed information at this time. We thank you for understanding the need for these essential improvements and apologize for the inconvenience.

Hotel extras

Walk to station with local/long-distance trains/direct airport connection.
Shopping like a local! The Mariahilfer shopping street is just around the corner.
Exclusive boardroom for your meeting with terrace access.
Our studios with terrace is the best place to enjoy the view over Vienna.
Modern boutique hotel with excellent breakfast.

Our accommodation(s)

Room

Standard Double Room

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: City View or Courtyard View

See availabilities

Room

Privilege Double Room

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: City View or Courtyard View

See availabilities

Room

Standard double room with two single beds

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Twin bed(s)
Views: City View or Courtyard View

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Studio

Studio Suite

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Queen size sofa bed(s)
Views: City View or Courtyard View
Most of the accommodation: Terrace

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Hotel location

Mercure Hotel Raphael Wien

Wallgasse 23
1060 VIENNA
Austria

GPS:48.191929, 16.339215

+43 1 9059660

+43 1 59990904

WESTBAHNHOF

Railway station

Access: 400 m / 0.25 mi 10 min walk / 3 min drive

WESTBAHNHOF

Railway station

Access: 700 m / 0.43 mi 5 min drive

HAUPTBAHNHOF

Railway station

Access: 5.7 km / 3.54 mi 46 min walk / 13 min drive

RAIMUND THEATER

Art and Culture

Access: 160 m / 0.1 mi

RATHAUSPLATZ

Tourist attraction

Access: 780 m / 0.48 mi 37 min walk / 13 min drive

HAUS DES MEERES

Aquarium

Access: 1.5 km / 0.93 mi 19 min walk / 8 min drive

NASCHMARKT

Tourist attraction

Access: 2.5 km / 1.55 mi 23 min walk / 8 min drive

HOFBURG

Tourist attraction

Access: 3 km / 1.86 mi 37 min walk / 15 min drive

SCHONBRUNN ZOO

Zoo

Access: 3 km / 1.86 mi 37 min walk / 15 min drive

STAATSOPER

Opera/symphony/concert hall

Access: 3.3 km / 2.05 mi 35 min walk / 13 min drive

MUSEUMSQUARTIER

Museums

Access: 3.3 km / 2.05 mi 27 min walk / 10 min drive

STEPHANDSDOM

Historic monument

Access: 777.68 km / 483.23 mi 21 min drive

MARIAHILFER STRASSE

Shopping district

Access: 500 m / 0.31 mi 6 min walk / 3 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property

Breakfast

Meetings & Events

Number of Meeting Room: 1
Surface of the largest room: 64 m² / 690 sq ft
Maximum seats capacity: 25
Maximum capacity for banquets: 0

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 692 reviews

Dmitry F. Couples - 2/17/2026 Confirmed reviews ALL

I have mixed feelings about my stay. The hotel is well located. close to the shopping street, restaurants, subway station and grocery stores. it's also a nice 40 min walk to Schonbrunn. really pleasant. the staff is also nice. but the hotel is somewhat not up to par. the room I stayed in was a little shabby. I also wish they had better hair care products. usually, when I stay at Mercures, I expect somewhat exquisite and yet homey design. this one is just usual hotel. without any Mercure personality. so I wouldn't stay there again, but would choose an Ibis for less money and the same setup. The sauna is small. only two chairs in the rest area and steam room also cat take two people at a time. so. won't give you a low grade just because I love Accor and they've always treated me well. but I would definitely work in the value part of the hotel.

Sofiko D. Families - 1/30/2026 Confirmed reviews ALL

Upon arrival, we greeted your staff in German and then continued the conversation in English. Communication was clear, polite, and fully sufficient for the check-in process. However, after seeing our passports, the administrator abruptly switched to Russian and asked, “Do you speak Russian?” When my mother replied that we do not speak Russian, the administrator responded with visible contempt and asked, “Why? What happened?” This question was inappropriate and intrusive. My mother then showed her Ukrainian military ID to explain why we do not use the Russian language. The administrator dismissed this explanation with an indifferent gesture, ending the conversation abruptly. I want to be absolutely clear: We were already communicating effectively in English. There was no operational or service-related reason to switch to Russian. The insistence on using a specific language, followed by a judgmental reaction, was deeply unprofessional and emotionally distressing. Language choice is a personal matter, especially for guests from countries affected by war and trauma. No guest should ever be questioned, judged, or made uncomfortable for refusing to speak a particular language — especially when a mutually understood alternative is already in use. This experience caused significant disappointment and distress at what should have been a welcoming moment at your hotel. Such behavior does not align with the standards of Mercure or Accor, which publicly promote respect, inclusivity, and cultural sensitivity. I hope the management of Mercure Raphael Hotel takes this matter seriously I recommend adding a few mats for the gym, for doing yoga or stretching after doing the sports. Thank you!

Marina A. Friends - 1/4/2026 Confirmed reviews ALL

I came back everyday to find the dirty cups and dirty tissue left in the room. However, I left 2 boxes of Valentino shoes inside a bag to take them with me back home and I came back and didn’t find them in the room so the housekeeping took these valuable boxes and didn’t take the dirty tissues!! I complained and I was lucky that it was 1 jan and the rubbish car didn’t come so they gave them to me back but seriously what is this!!!

Christopher A. Families - 12/17/2025 Confirmed reviews ALL

The hotel is well located. The room comfortable, we'll appointed, very clean and spacious. The staff are helpful and courteous. We had a very enjoyable stay.