Mercure Hotel Raphael Wien 4 stars

Customer review rating (ALL Rating) 4.4/5 974 reviews

Information message

Mercure Hotel Raphael Wien
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+ 19 Services

Hotel extras

  • Walk to station with local/long-distance trains/direct airport connection.

  • Shopping like a local! The Mariahilfer shopping street is just around the corner.

  • Exclusive boardroom for your meeting with terrace access.

  • Our studios with terrace is the best place to enjoy the view over Vienna.

  • Modern boutique hotel with excellent breakfast.

Hotel location

Mercure Hotel Raphael Wien

Wallgasse 23
1060 vienna
austria

Fax: (+43)1/59990904

Check-in from 15h00

Check out up to 12h00

  • U3/U6/U4:  U3/U6/U4 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12 miles

  • By train

    HAUPTBAHNHOF At 5km / 3 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

GPS:48.191929, 16.339215

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Meeting rooms

One breakfast

Our accommodation(s)

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms include free WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the floor 7 also offer breathtaking views over Vienna.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 64

  • Maximum capacity: 42 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Mercure Hotel Raphael Wien

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

974 reviews

TripAdvisor Rating 4.0/5

582 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located and good service.

Customer review rating 4.5/5

Sahara G. Business - 21/11/2021 Confirmed reviews ALL

very good

not a good stay

Customer review rating 0.5/5

Jon Couples - 15/11/2021 Confirmed reviews ALL

so hot in the building and room, cannot adjust the temperature, kept window open with single digit outside temperature yet still hot and stuffy. water pressure went up and down, water was either boiling to cold plus no pressure. so noisy, one because of doors slamming, and two because cleaning staff were banging stuff around all weekend.

Well located excellent personnel

Customer review rating 4.5/5

Marelly M. Business - 13/11/2021 Confirmed reviews ALL

Very welcoming personnel excellent attention and sercice very well located Thank you

Super

Customer review rating 5.0/5

Erwin_m Business - 24/10/2021 Confirmed reviews ALL

Polacem,

Very clean. Well located.

Customer review rating 4.5/5

Valerie Couples - 14/10/2021 Confirmed reviews ALL

Very quiet and peaceful. Receptionists were helpful.

Dear Valerie M., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Terrible experience due to guests staying in 2 next rooms

Customer review rating 1.0/5

Konstantin Families - 13/10/2021 Confirmed reviews ALL

Dear Mr. Paul-Christoph SCHWERTNER. Our staying in the hotel was really disappointing. Guests from 202, 203 rooms and might be some other rooms on our floor, looks like they were together, they yelling, laughing, slamming the doors all night long, they were just terrible, and we didn't sleep at all this night before our flight. I asked your manager at reception to help, he tried to calm down these people twice during the night, but it didn't help at all (I suggest in that case only police would help to calm down these people). Best regards, Konstantin +7(926)354-56-69

Dear Konstantin E., thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, herefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Good location to explore Vienna

Customer review rating 4.5/5

Couple Couples - 27/09/2021 Confirmed reviews ALL

We were well received by the staff who welcomed us with an upgrade, The room was nice and tidy, and we had quiet night. The hotel is a good, central location. Public transportation is close by and takes you everywhere around the city.

My "Home" in Wien.........

Customer review rating 5.0/5

Trygve T. Business - 20/09/2021 Confirmed reviews ALL

I'm always staying in Hotel M. Raphael. Nice and service minded people; clean, silent; good air condition; fantastic beds. I just feel like home ........

Dear Trygve T., thank you very much for your loyalty to our house and your kind words. We are very happy to read that we can offer you a pleasant stay at any time and that you are completely satisfied with our service. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Good Stay

Customer review rating 5.0/5

Christophe C. Friends - 18/09/2021 Confirmed reviews ALL

Good breakfast and clean rooms.

Dear Christophe C., we very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Well located

Customer review rating 4.0/5

Hanna Couples - 16/09/2021 Confirmed reviews ALL

Chose this hotel for its location by Westbahnhof. And also Mercure as a trusted hotel chain. The room was large, clean and comfortable.

Dear Hanna Katriina T., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

We had a good stay in your hotel

Customer review rating 4.0/5

Alfred Couples - 14/09/2021 Confirmed reviews ALL

We didn´t get the same price for a stay for 8 nights and lower price just for 2 days. Breakfast - Only thing......there was no possiblity to get fried eggs. Room was perfect and very clean Friendly staff

Dear Alfred J., We very much appreciate your comments regarding your stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Great place for a business trip in Vienna

Customer review rating 4.5/5

Pm Business - 09/09/2021 Confirmed reviews ALL

Very nice hotel, clean and comfortable room, minibar included is a very nice feature. Very friendly staff. My only complain would be about the breakfast: the breakfast room does not have a lot of tables and the first morning I went there I had to wait. Also, the variety of breakfast choices is not very big for such a type of hotel. I would anyway stay there again since the overall price/quality ratio is very good.

Dear Pedro M., we very much appreciate your comments regarding your stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will visit us again. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Great hotel with easy access to the center

Customer review rating 5.0/5

Ioannis- G. Couples - 30/08/2021 Confirmed reviews ALL

Clean comfortable hotel located in a beautiful pari of town opposite the Raimunnd theater. 10 min walk to Mariahilfer for shopping, to West Banhof foe public transport & late night supermarket, to Margeritengurtel to get to Schonbrunn. The breakfast is very decent, towels, sheets were spotless. I will be coming back soon.

Dear Ioannis E., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Perfect hotel in Vienna

Customer review rating 5.0/5

Av Solo - 25/08/2021 Confirmed reviews ALL

Back after one year, hotel Raphael confirmed to be a perfect choice: good rooms & bathrooms, great breakfast, helpful & friendly staff.

Dear Angelo V., thank you very much for your loyalty to our house and your kind words. We are very happy to read that we can offer you a pleasant stay at any time and that you are completely satisfied with our service. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Horrible breakfast and bad experience over-all

Customer review rating 3.0/5

Anonymous Families - 22/08/2021 Confirmed reviews ALL

The hotel was understaffed so the breakfast for example was a horrible experience. Crowded room, never enough food (had trouble finding an omlette for several days, lots of times we found only one croissant and we are a family of four and they would not bring any etc). Had to wait for 20 minutes to get a table cleaned more than once. When we talked (nicely) to the receptionist about the fact that they are understaffed the situation turned very ugly, with people accusing us they would loose their jobs and their kids would starve because of us. Our own kids were so embaressed by this that they refused to come the last three days downstairs for breakfast. We paid more than 300 euros for a breakfast that was the worst experience in our life and we've been to hundreds of hotel, from 2 to 5 stars. Would never stay there again and it made us seriously reconsider any Mercure experience in the future.

Dear Nicola l., Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Back at Mercure Raphael Wien

TripAdvisor rating 5.0/5

ANGELO V 21/08/2021 TripAdvisor review

I was back at Mercure Raphael after one year. This hotel confirmed as very very good: I had a great room with no noise from outside or from air conditioning, the bed was very comfortable, the bathroom was good. Breakfast was very good, with several choices available. Staff were friendly and very helpful.

Remarkable experience

Customer review rating 5.0/5

Alexandra Solo - 17/08/2021 Confirmed reviews ALL

Everything was just excellent: + Modern and spacious room with a nice view and everything you need: minibar with FREE soft drinks, Nespresso coffee machine, electric kettle, sleepers, iron, safe, free Wi-Fi and etc. + Administrators kidly checked me in 3 hours earlier + Perfect breakfast with hot dishes options, warm croissants, and great latte + Good location (direct tram to Hauptbahnhof, direct bus or metro to the city center)

good location

Customer review rating 3.5/5

Tomas Business - 16/08/2021 Confirmed reviews ALL

Very good welcome, missing bewerages as platinum member which should have it for free

A very pleasant stay

TripAdvisor rating 5.0/5

monicavasile 19/07/2021 TripAdvisor review

The hotel is placed in a very known area, close to Westbahnhof station and near the city center. The room was very clean, with all the necessary items, very hospitable and with a view to Raimund theatre. The staff at the reception and the restaurant was very nice, kind and helpful. Definitely I will return here next time. Thank you.

Wonderful as usual

TripAdvisor rating 5.0/5

Alexutz_m Business - 01/02/2020 TripAdvisor review

Wonderful hotel, wonderful service, wonderful breakfast. I can't fault this hotel - it has been my hotel of choice in Vienna in the last few months. My first stay was due my All membership although it's not very close to the office but it's really good so have no intention to change it. The rooms obviously differ but the suites even have terrace access. Spacious, clean rooms and really nice bedding. The breakfast has lots of options as well. Also, compared to other hotels, if you are an All member, it actually counts!

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