Mercure Hotel Raphael Wien 4 stars

It was a lovely stay, the room was bigger than expected and tidy. We were very comfortable.

Good room and great breakfast. No bar was a small disappointment.

A wonderful short break in an excellent and well located venue, few minutes walk to shopping district and the Westbanhoff station. Very easily accessible. Wonderful and very nicely decorated rooms, very clean and complete with all amenities. Buffet breakfast exceeded expectations. The reception staff were very welcoming and professional. They went out of their way to make us feel very welcome. We will definitely return again - this was our second visit at this hotel and we have no regrets returning!

One of favorites hotels in Vienna. This time I have one remark, the heating distribution was abit not equal..

Good located, very good breakfast. Front Desk Manager was super friendly and very supportive!

Very nice and cozy hotel. The reception desk is very welcoming and try their best to satisfy all your requests. They upgraded our room at no extra charge and that was very nice. The fridge supplies are free for use and replenished daily! There is also a kettle and supplies of various tea bags which are also replenished daily. Most importantly there is an esspresso machine which is just great! The room is nicely designed. We noticed only two shortbacks, first the room is too hot and there is not heat temperature control. Second, the toilet is not that bad but has major room for improvement and needs a total redisign. Nevertheless, very nice hotel!

Great new interier of this hotel. Breakfast amazing, huge selections. Personal in hotel very nice and helpful, welcome in Reception so familiar :D

Hotel is located between Gumperdonfer U-bahn station and Westbahnhof with easy access to all attractions around the city. Hotel doesn't have restaurant but on the same street you can find at least 5 with different cuisines. Hotel staff is extremely friendly and very helpful. Specially thanks to Ewa from the reception. Breakfast was very good, room clean and WiFi connection with good speed. Definitely I can recommend this hotel both for one night and for the whole week.

A nice hotel

very good

Room was nice, very good and delicious breakfast. But bathroom... looked like in hostel or cheap hotel. Door was dirty, bath also. dirty tiles and joints. Bathroom was old but I think that good cleaning by special means it can remove old dirt and fungus.

Mercure Raphael Wein is a great place to stay - it is a new spotlessly clean hotel with very comfortable rooms with lovely clean decor. Close to west Banhof it is very centrally located. There is as airport bus service direct from west banhof that was really convenient. Staff were very nice. The Italian restaurant almost opposite the hotel was a really nice place to eat. We prefer this mercure hotel a lot more than the one next to the westbanhof - we’ll definitely stay here next time.

I've stayed for the three times in this wonderful hotel, the privilege room is ok, very spacious and clean, the breakfast is various and the food has good quality and choice. I came back !!!

Hotel is very near Westbahnhof and is located in a quiet street. My room was extremly clean and comfortable, I will use the hotel again when I next visit Vienna.

Compliments to all your staff at the reception...most professionals...but a) the card key to the room failed every day and we had to get a new one daily !!! b) room 506 though not your fault very very noisy because of construction work across the street...c) lack of air conditioning totally unacceptable with such high temps and humidity..hardly able to sleep or relax... d) bath tub very inconvenient e) lack of restaurant or bar though in your site it is mentioned that this is available... e) your pillows are in fact empty pillow cases without anything inside...!!! without air conditioning we will never return.