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Mercure Hotel Raphael Wien 4 stars

Customer review rating 4.4/5 809 reviews

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Mercure Hotel Raphael Wien
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+ 9 Services

Hotel extras

  • Walk to station with local/long-distance trains/direct airport connection.

  • Shopping like a local! The Mariahilfer shopping street is just around the corner.

  • Exclusive boardroom for your meeting with terrace access.

  • Our studios with terrace is the best place to enjoy the view over Vienna.

  • Modern boutique hotel with excellent breakfast.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast Paying
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 1 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Raphael Wien

Wallgasse 23
1060 vienna
austria

Tel: +4319059660

Fax: (+43)1/59990904

Check-in from 15h00

Check out up to 12h00

  • U3/U6/U4 :  U3/U6/U4 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12 miles

  • By train

    HAUPTBAHNHOF At 5km / 3 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

GPS :48.191929, 16.339215

Our accommodation(s)

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms include free WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the floor 7 also offer breathtaking views over Vienna.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 64

  • Maximum capacity: 42 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Mercure Hotel Raphael Wien

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

809 reviews

tripadvisor

TripAdvisor Rating 4.0/5

574 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good Stay

Customer review rating 5.0/5

Rolf W. Business - 23/07/2021 Confirmed reviews ALL

Everything was perfect as always. Only 2 comments. First, there was no parking available so I parked at IBIS which belongs to the group and I had to pay 20€ per day. I find this unacceptable. Every morning have to sign in for breakfast which was a little bit annoying.

A very pleasant stay

TripAdvisor rating 5.0/5

monicavasile 19/07/2021 TripAdvisor review

The hotel is placed in a very known area, close to Westbahnhof station and near the city center. The room was very clean, with all the necessary items, very hospitable and with a view to Raimund theatre. The staff at the reception and the restaurant was very nice, kind and helpful. Definitely I will return here next time. Thank you.

Customer review rating 5.0/5

Anonymous Friends - 18/07/2021 Confirmed reviews ALL

We loved the hotel and we loved the staff. The girls working the reception were very sweet and helpful.

-

Customer review rating 2.5/5

Anonymous Couples - 11/07/2021 Confirmed reviews ALL

The hotel itself was fine but at the check out it turned out that we had to pay for the parking, although at the check in the personnel declared that it will be charged from my Accor Account points.

Dear Mr. M., thank you very much for taking your time to share us your positive and negative experiences at Mercure Hotel Raphael in Vienna. It is nice to hear that you liked the hotel in general. I apologies if there was any missunderstanding because of the parking fee and your accor points. The points which you turned into euros when you made your reservation automatically makes the total roomprice less. You needed to confirm it. In your case it was 40 euros. At the check out on your total bill is everything detailed. The parking was added to your reservation at the check in to the hotel. At the check out you paid the open balance which is correct. The 40 euros are on your bill as a minus amount. Yes, our garage is not possible for all kind of cars because of the narrow drive in. Our reception employees always inform the guest and the guest need to decide to park there or somewhere else. For bigger cars, we have the option to park at our sister hotel IBIS which is 2 minutes by walk from us. I apologies again because of any missunderstanding. Your feedback helps us a lot to learn about the details, how we could provide a better service in the future. Kind regards, Katalin Szmisek, Front & Back Office Manager

Outstanding Service despite Covid restrictions

Customer review rating 4.5/5

Franz Couples - 07/07/2021 Confirmed reviews ALL

We announced to arrive very late and even after midnight, reception waited for us and have been checked in very friendly. Afterwards we have been guided to the parking spot close by (2 min walk) and all Covid restrictions/rule have been explained. Location is good, can recommend the Italian close to Ibis hotel. Within 5min walk you are at the Westbahnhof, which gives you access to all important subway/train and bus/trams. Also shopping at Maria Hilferstrasse is great. It was very quiet during stay, so I hope the hotel will be booked strongly again in future.

Dear Franz, thank you very much for your great feedback! It is a pleasure to read that you had a good stay and you enjoyed to stay with us. I am happy to hear, that our employees served you well and everything was for your best satisfaction. Thank you again for sharing your experiences with us and I hope we may welcome you in the future at our Mercure Hotel Raphael in Vienna again! Kind regards, Katalin Szmisek, Front & Back office manager

great stay

Customer review rating 5.0/5

Vonasek Solo - 06/10/2020 Confirmed reviews ALL

like anytime best service

Dear Heidari M., Thank you very much for your great feedback! I am happy to read that you had spent a good time at Mercure Hotel Raphael Vienna and you were very satisfied with our service. I hope you going to choose our hotel for your next stay too if you visit Vienna again. Sincerely, Katalin Szmisek Front & Back Office Manager

gut gelegener Standort

Customer review rating 4.0/5

Fritz S. Families - 02/10/2020 Confirmed reviews ALL

positiv

Dear Fritz S., We very much appreciate your rating regarding your stay with us. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Friedly, helpful receptionists

Customer review rating 4.0/5

Ferdinand Business - 19/09/2020 Confirmed reviews ALL

The Hotel was recommended by the Barmherzigen Schwestern Hopsital. Convenient Location! Affordable Parking - comfortable room. Service limitations (Sauna, Wellness, Breakfast) understandable in this challenging times.

Dear Ferdinand, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Clean & nice hotel in a good location

Customer review rating 4.5/5

Franz Solo - 12/09/2020 Confirmed reviews ALL

I did stay for 3 nights in the hotel. At the arrival I was welcomed friendly, got an upgraded room and even could check in early. The room on the 7th floor was quite big and had access to a terrace. The bed is very comfortable, I like wooden/hard flooring. Location wise it is easy to reach with public transport (U-bahn, Tram, Trains). Only downside is still the bathroom/shower which is outdated and leaking. No issue for me, but it is a bit wet when stepping outside of the bathtub. When in Vienna will book again!

Dear Franz M., thank you for your great feedback. Your review is a very nice compliment for our house and the whole team! We are very pleased that you felt very comfortable during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Well located, good breakfast

Customer review rating 4.5/5

Anonymous Couples - 29/08/2020 Confirmed reviews ALL

We were satsfied with the service of the hotel. Located near Westbahnhof Station it is good for travel with public transport to Schonbroon, city centre etc.

The perfect hotel in Vienna

Customer review rating 5.0/5

Angelo V. Solo - 21/08/2020 Confirmed reviews ALL

Mercure Hotel Raphael is conveniently located, and it is easily reachable by public transportation (U6 station Gumpendorfer Strasse, or U3-U6 station Westbahnhof, where also the bus from Vienna airport stops). I had a very good room on the 6th floor, well furnished and with a comfortable bed. The bathroom was good, too. Cleanliness was very good, air conditioning worked perfectly and was not noisy. Insulation from outside noise was not perfect, but the side street where the hotel is located was very quiet, so there were no problems getting a good sleep. Staff was very, very friendly and helpful, and breakfast was very good, with many choices available.

Dear Angelo V., We very much appreciate your great feedback regarding your stay at the Hotel Mercure Raphael Vienna. I read with pleasure that you enjoyed your time at our Hotel and you were very pleased with the conditions. Thank you for your kind words about our employees too. Your praise is the best acknowledgment for their work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katalin Szmisek Front & Back Office Manager

After two nice stays, this will for sure be my standard hotel in Wien.

Customer review rating 4.5/5

Trygve T. Business - 04/08/2020 Confirmed reviews ALL

Nice, clean room; Silent and good aircondition. Friendly, social staff and reasonable price. The hotel provide a perfect optimization of level and price. It's simply exactly what I need, when I'm on a business trip. I can't see why I should choose another hotel for my next stay in Wien.......

Dear Trygve T., We very much appreciate your comments regarding your stay at the Hotel Mercure Raphael Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katalin Szmisek Front & back Office Manager

Location is a PLUS!

Customer review rating 4.0/5

Dawid Friends - 04/08/2020 Confirmed reviews ALL

Very friendly stuff, hotel located very close to underground and to the main commercial street. Rooms clean and slient.

Dear Mr. Dawid B., We very much appreciate your very nice feedback regarding your stay at the Hotel Mercure Raphael Wien. I am glad to read that you liked the location of our house and you found the price and value mesaurement appropiate. I will share your nice words with my colleagues. The satisfaction of our guest is always the most beautiful praise for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. kind regards, Katalin Szmisek Front & Back Office Manager
Customer review rating 5.0/5

Mohamed Business - 17/03/2020 Confirmed reviews ALL

Staff and receptionist was amazing and very helpful Location is great Room was fine and spacious, nice comfy bed

Dear Mohamed K., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Wonderful as usual

TripAdvisor rating 5.0/5

Alexutz_m Business - 01/02/2020 TripAdvisor review

Wonderful hotel, wonderful service, wonderful breakfast. I can't fault this hotel - it has been my hotel of choice in Vienna in the last few months. My first stay was due my All membership although it's not very close to the office but it's really good so have no intention to change it. The rooms obviously differ but the suites even have terrace access. Spacious, clean rooms and really nice bedding. The breakfast has lots of options as well. Also, compared to other hotels, if you are an All member, it actually counts!

Excellent

TripAdvisor rating 5.0/5

MIRONG Couples - 12/01/2020 TripAdvisor review

The room was big,clean ,cozy and warm .The breackfast was reach ,various ;fresh fruits,juice,fresh tomato,cake...The hotel is near Houmbathof .Close to metro.In lobby is a tv,PC,fire place,reception, armchair...

Lovely suits at 7th floor

TripAdvisor rating 5.0/5

izhidkov Family - 03/01/2020 TripAdvisor review

Thank you for room upgrade! It's was really great for our active baby. Nice Xmas and New Year gift Rooms stylish and spacious with all you need (even balcony, just a pity we couldn't use it in full in the end of December) An only think we must care for is heating - extremely hot if you won't turn all handles on very long chain of heaters

Very nice stay in Wien..Good hotel

TripAdvisor rating 4.0/5

anaraluky Friends getaway - 08/10/2019 TripAdvisor review

It was a good hotel and I really liked staying there.The breakfast was good and diversed, the room was small but clean just what I needed. The location is perfect near Mariahilf and metro station..also near train station. Also for those who want, there is a lidl store near the hotel. I really enjoyed my holiday in this hotel 😊

Our stay at the Mercure Raphael Wien - 12 - 14 May 2019

TripAdvisor rating 2.0/5

Bala P Couples - 17/05/2019 TripAdvisor review

Very unfriendly receptionist during check-in, room very small, was offered an upgrade subject to availability in an e-mail from the hotel but the hotel was "full", a few hours later when another, more friendly, receptionist was at the desk, the hotel was not full & I was offered a larger room, something I declined as I had already unpacked & hate moving rooms after having settled in. The rooms are relatively expensive for what they offer. The location of the hotel was also not the best part of the city. All in all, an experience to forget & not to be repeated any time soon.

Dear Bala P, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Michal Kijewski Night Manager

Good location and great value

TripAdvisor rating 4.0/5

MAGNUSM370 Business - 09/04/2019 TripAdvisor review

Rooms recently renovated and very clean and comfortable; nice location for the West of town. Very good value for money. Staff polite and helpful if you ask things. For business perfect, as quiet and practical

Dear MAGNUS M, It is a big pleasure and motivation for our team to read so kind review, thank you very much for taking your time to leave us feedback. We are glad, that you were so satisfied with comfort of our rooms. We are also happy, that location and cleanliness of the hotel met your expectations. We hope, we will have the opportunity to welcome you back in our Hotel in the future! Best regards from Mercure Raphael Wien, Michal Kijewski Night Manager

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