Dear Mr. Paul-Christoph SCHWERTNER. Our staying in the hotel was really disappointing. Guests from 202, 203 rooms and might be some other rooms on our floor, looks like they were together, they yelling, laughing, slamming the doors all night long, they were just terrible, and we didn't sleep at all this night before our flight. I asked your manager at reception to help, he tried to calm down these people twice during the night, but it didn't help at all (I suggest in that case only police would help to calm down these people). Best regards, Konstantin +7(926)354-56-69

We were well received by the staff who welcomed us with an upgrade, The room was nice and tidy, and we had quiet night. The hotel is a good, central location. Public transportation is close by and takes you everywhere around the city.

I'm always staying in Hotel M. Raphael. Nice and service minded people; clean, silent; good air condition; fantastic beds. I just feel like home ........

Good breakfast and clean rooms.

Chose this hotel for its location by Westbahnhof. And also Mercure as a trusted hotel chain. The room was large, clean and comfortable.

We didn´t get the same price for a stay for 8 nights and lower price just for 2 days. Breakfast - Only thing......there was no possiblity to get fried eggs. Room was perfect and very clean Friendly staff

Very nice hotel, clean and comfortable room, minibar included is a very nice feature. Very friendly staff. My only complain would be about the breakfast: the breakfast room does not have a lot of tables and the first morning I went there I had to wait. Also, the variety of breakfast choices is not very big for such a type of hotel. I would anyway stay there again since the overall price/quality ratio is very good.

Clean comfortable hotel located in a beautiful pari of town opposite the Raimunnd theater. 10 min walk to Mariahilfer for shopping, to West Banhof foe public transport & late night supermarket, to Margeritengurtel to get to Schonbrunn. The breakfast is very decent, towels, sheets were spotless. I will be coming back soon.

Back after one year, hotel Raphael confirmed to be a perfect choice: good rooms & bathrooms, great breakfast, helpful & friendly staff.

The hotel was understaffed so the breakfast for example was a horrible experience. Crowded room, never enough food (had trouble finding an omlette for several days, lots of times we found only one croissant and we are a family of four and they would not bring any etc). Had to wait for 20 minutes to get a table cleaned more than once. When we talked (nicely) to the receptionist about the fact that they are understaffed the situation turned very ugly, with people accusing us they would loose their jobs and their kids would starve because of us. Our own kids were so embaressed by this that they refused to come the last three days downstairs for breakfast. We paid more than 300 euros for a breakfast that was the worst experience in our life and we've been to hundreds of hotel, from 2 to 5 stars. Would never stay there again and it made us seriously reconsider any Mercure experience in the future.

I was back at Mercure Raphael after one year. This hotel confirmed as very very good: I had a great room with no noise from outside or from air conditioning, the bed was very comfortable, the bathroom was good. Breakfast was very good, with several choices available. Staff were friendly and very helpful.

Everything was just excellent: + Modern and spacious room with a nice view and everything you need: minibar with FREE soft drinks, Nespresso coffee machine, electric kettle, sleepers, iron, safe, free Wi-Fi and etc. + Administrators kidly checked me in 3 hours earlier + Perfect breakfast with hot dishes options, warm croissants, and great latte + Good location (direct tram to Hauptbahnhof, direct bus or metro to the city center)

Very good welcome, missing bewerages as platinum member which should have it for free

The hotel is placed in a very known area, close to Westbahnhof station and near the city center. The room was very clean, with all the necessary items, very hospitable and with a view to Raimund theatre. The staff at the reception and the restaurant was very nice, kind and helpful. Definitely I will return here next time. Thank you.

Wonderful hotel, wonderful service, wonderful breakfast. I can't fault this hotel - it has been my hotel of choice in Vienna in the last few months. My first stay was due my All membership although it's not very close to the office but it's really good so have no intention to change it. The rooms obviously differ but the suites even have terrace access. Spacious, clean rooms and really nice bedding. The breakfast has lots of options as well. Also, compared to other hotels, if you are an All member, it actually counts!