Mercure Hotel Raphael Wien 4 stars

Clean comfortable hotel located in a beautiful pari of town opposite the Raimunnd theater. 10 min walk to Mariahilfer for shopping, to West Banhof foe public transport & late night supermarket, to Margeritengurtel to get to Schonbrunn. The breakfast is very decent, towels, sheets were spotless. I will be coming back soon.

Back after one year, hotel Raphael confirmed to be a perfect choice: good rooms & bathrooms, great breakfast, helpful & friendly staff.

The hotel was understaffed so the breakfast for example was a horrible experience. Crowded room, never enough food (had trouble finding an omlette for several days, lots of times we found only one croissant and we are a family of four and they would not bring any etc). Had to wait for 20 minutes to get a table cleaned more than once. When we talked (nicely) to the receptionist about the fact that they are understaffed the situation turned very ugly, with people accusing us they would loose their jobs and their kids would starve because of us. Our own kids were so embaressed by this that they refused to come the last three days downstairs for breakfast. We paid more than 300 euros for a breakfast that was the worst experience in our life and we've been to hundreds of hotel, from 2 to 5 stars. Would never stay there again and it made us seriously reconsider any Mercure experience in the future.

I was back at Mercure Raphael after one year. This hotel confirmed as very very good: I had a great room with no noise from outside or from air conditioning, the bed was very comfortable, the bathroom was good. Breakfast was very good, with several choices available. Staff were friendly and very helpful.

Everything was just excellent: + Modern and spacious room with a nice view and everything you need: minibar with FREE soft drinks, Nespresso coffee machine, electric kettle, sleepers, iron, safe, free Wi-Fi and etc. + Administrators kidly checked me in 3 hours earlier + Perfect breakfast with hot dishes options, warm croissants, and great latte + Good location (direct tram to Hauptbahnhof, direct bus or metro to the city center)

Very good welcome, missing bewerages as platinum member which should have it for free

the hotel has a very good location, the staff is great, the hotel rooms are very pretty maybe the breakfast for the 16 euro is not the best value but overall it was also a nice atmosphere only key note to add that we took the hotel for the parking option but when we arrived they informed us that there is no more available parking space, they have on the other hand arranged parking in nearby hotel for 20 euros

Good personnel, but not that clean in the room.

Each Employee was very friendly and the room and the lobby with restaurant were very nice and clean, perfect for a good feeling :)

The pillows were very bad. The soap container at the shower was broken. The electronic key had to be constantly reset. The rest was good

Very nice staff. Great location

It was great, one of the best Accor hotels we have ever visited. All staff was very friendly and helpful.

Everything was perfect as always. Only 2 comments. First, there was no parking available so I parked at IBIS which belongs to the group and I had to pay 20€ per day. I find this unacceptable. Every morning have to sign in for breakfast which was a little bit annoying.

The hotel is placed in a very known area, close to Westbahnhof station and near the city center. The room was very clean, with all the necessary items, very hospitable and with a view to Raimund theatre. The staff at the reception and the restaurant was very nice, kind and helpful. Definitely I will return here next time. Thank you.

We loved the hotel and we loved the staff. The girls working the reception were very sweet and helpful.