Mercure Hotel Raphael Wien 4 stars

TripAdvisor rating 4.0/5 553 reviews
Mercure Hotel Raphael Wien
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Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Raphael Wien

Wallgasse 23
1060
vienna
austria

Tel: +4319059660

Fax: (+43)1/59990904

Contact email

Check-in from 15h00

Check out up to 12h00

  • U3/U6/U4 :   U3/U6/U4 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12 miles

  • By train

    HAUPTBAHNHOF At 5km / 3 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

GPS :48.191929, 16.339215

Our accommodations

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms include free WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the floor 7 also offer breathtaking views over Vienna.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 20
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Standard double room with two single beds

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Privilege Double Room

  • Max. number of persons: 2
  • Area: From 20
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Studio Suite

  • Max. number of persons: 2
  • Area: From 18
  • Views: Courtyard side, City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 80

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Hotel Raphael Wien

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

619 reviews

tripadvisor

TripAdvisor Rating 4.0/5

553 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent

TripAdvisor rating 4.0/5

MIRONG Couples - 12/01/2020 TripAdvisor review

The room was big,clean ,cozy and warm .The breackfast was reach ,various ;fresh fruits,juice,fresh tomato,cake...The hotel is near Houmbathof .Close to metro.In lobby is a tv,PC,fire place,reception, armchair...

Worst pillows ever, breakfast just as bad

Customer review rating 4.3/5

Samir S. Solo - 03/01/2020 Confirmed reviews ALL

Unfortunately was not good, what we pay for in a hotel Is for a good night sleep, you can be as Nice and professional, but basics are basics , bad bed, bad pillows, bad breakfast. Never again for me.

Lovely suits at 7th floor

TripAdvisor rating 4.0/5

izhidkov Family - 03/01/2020 TripAdvisor review

Thank you for room upgrade! It's was really great for our active baby. Nice Xmas and New Year gift Rooms stylish and spacious with all you need (even balcony, just a pity we couldn't use it in full in the end of December) An only think we must care for is heating - extremely hot if you won't turn all handles on very long chain of heaters

Very average

Customer review rating 4.3/5

Medha Couples - 02/01/2020 Confirmed reviews ALL

The experience wasn't that great, bad pillows which gave me shoulder pain and the staff would just walk into the room without knocking.

Very good hotel in a very good location

Customer review rating 4.3/5

Diana Families - 30/12/2019 Confirmed reviews ALL

We loved our 3 days in Mercure Raphael, in a good warm room and a rich breakfast. Very close to Mariahilfer Straße- good for walk and shopping. The bed was perfect as always in Mercure Hotels, so we had a peaceful sleep, room and bathroom clean, only the bath tub was maybe a little too high. Many restaurants around, a short tram trip from Hauptbahnhof, also a good hotel parking. For next time, we'll choose again this hotel for us, we like a lot the area for a nice walk to museums, Hofburg, Schonbrunn, or just the streets around.

Customer review rating 4.3/5

Aitor Couples - 29/12/2019 Confirmed reviews ALL

It was a lovely stay, the room was bigger than expected and tidy. We were very comfortable.

Nice room but temperature control poor.

Customer review rating 4.3/5

David Couples - 20/12/2019 Confirmed reviews ALL

Good room and great breakfast. No bar was a small disappointment.

Wonderful break; excellent venue and very friendly and professional staff

Customer review rating 4.3/5

Chris D. Couples - 16/12/2019 Confirmed reviews ALL

A wonderful short break in an excellent and well located venue, few minutes walk to shopping district and the Westbanhoff station. Very easily accessible. Wonderful and very nicely decorated rooms, very clean and complete with all amenities. Buffet breakfast exceeded expectations. The reception staff were very welcoming and professional. They went out of their way to make us feel very welcome. We will definitely return again - this was our second visit at this hotel and we have no regrets returning!

It is always great place to stay

Customer review rating 4.3/5

Ahmed A. Families - 12/12/2019 Confirmed reviews ALL

One of favorites hotels in Vienna. This time I have one remark, the heating distribution was abit not equal..

Great experience

Customer review rating 4.3/5

Frank Business - 09/12/2019 Confirmed reviews ALL

Good located, very good breakfast. Front Desk Manager was super friendly and very supportive!

Great value for money!

Customer review rating 4.3/5

Detjon H. Couples - 08/12/2019 Confirmed reviews ALL

Very nice and cozy hotel. The reception desk is very welcoming and try their best to satisfy all your requests. They upgraded our room at no extra charge and that was very nice. The fridge supplies are free for use and replenished daily! There is also a kettle and supplies of various tea bags which are also replenished daily. Most importantly there is an esspresso machine which is just great! The room is nicely designed. We noticed only two shortbacks, first the room is too hot and there is not heat temperature control. Second, the toilet is not that bad but has major room for improvement and needs a total redisign. Nevertheless, very nice hotel!

great sty in centrum Vienna

Customer review rating 4.3/5

Michael V. Couples - 08/12/2019 Confirmed reviews ALL

Great new interier of this hotel. Breakfast amazing, huge selections. Personal in hotel very nice and helpful, welcome in Reception so familiar :D

Cozy hotel in a good location

Customer review rating 4.3/5

Daniel Couples - 25/11/2019 Confirmed reviews ALL

Hotel is located between Gumperdonfer U-bahn station and Westbahnhof with easy access to all attractions around the city. Hotel doesn't have restaurant but on the same street you can find at least 5 with different cuisines. Hotel staff is extremely friendly and very helpful. Specially thanks to Ewa from the reception. Breakfast was very good, room clean and WiFi connection with good speed. Definitely I can recommend this hotel both for one night and for the whole week.

Hotel excelent pentru business

Customer review rating 4.3/5

R. V. Business - 20/11/2019 Confirmed reviews ALL

A nice hotel

very good

Customer review rating 4.3/5

Svitlana Families - 15/11/2019 Confirmed reviews ALL

very good

Room was ok, barhroom was terrible

Customer review rating 4.3/5

Marzena Couples - 12/11/2019 Confirmed reviews ALL

Room was nice, very good and delicious breakfast. But bathroom... looked like in hostel or cheap hotel. Door was dirty, bath also. dirty tiles and joints. Bathroom was old but I think that good cleaning by special means it can remove old dirt and fungus.

Clean comfortable and convenient

Customer review rating 4.3/5

Bipasa D. Families - 09/11/2019 Confirmed reviews ALL

Mercure Raphael Wein is a great place to stay - it is a new spotlessly clean hotel with very comfortable rooms with lovely clean decor. Close to west Banhof it is very centrally located. There is as airport bus service direct from west banhof that was really convenient. Staff were very nice. The Italian restaurant almost opposite the hotel was a really nice place to eat. We prefer this mercure hotel a lot more than the one next to the westbanhof - we’ll definitely stay here next time.

Business Trip

Customer review rating 4.3/5

Piero Solo - 29/10/2019 Confirmed reviews ALL

I've stayed for the three times in this wonderful hotel, the privilege room is ok, very spacious and clean, the breakfast is various and the food has good quality and choice. I came back !!!

one night stop-over.

Customer review rating 4.3/5

Keith Solo - 27/10/2019 Confirmed reviews ALL

Hotel is very near Westbahnhof and is located in a quiet street. My room was extremly clean and comfortable, I will use the hotel again when I next visit Vienna.

satisfied with minor problems

Customer review rating 4.3/5

Nicolas S. Couples - 25/10/2019 Confirmed reviews ALL

Compliments to all your staff at the reception...most professionals...but a) the card key to the room failed every day and we had to get a new one daily !!! b) room 506 though not your fault very very noisy because of construction work across the street...c) lack of air conditioning totally unacceptable with such high temps and humidity..hardly able to sleep or relax... d) bath tub very inconvenient e) lack of restaurant or bar though in your site it is mentioned that this is available... e) your pillows are in fact empty pillow cases without anything inside...!!! without air conditioning we will never return.

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