Mercure Hotel Raphael Wien

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Mercure Hotel Raphael Wien 4 stars

Customer review rating (ALL Rating) 4.6/5 415 reviews

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Description

Hotel extras

  • Walk to station with local/long-distance trains/direct airport connection.

  • Shopping like a local! The Mariahilfer shopping street is just around the corner.

  • Exclusive boardroom for your meeting with terrace access.

  • Our studios with terrace is the best place to enjoy the view over Vienna.

  • Modern boutique hotel with excellent breakfast.

Hotel location

Mercure Hotel Raphael Wien

Wallgasse 23
1060 VIENNA
Austria

  • U3/U6/U4:  U3/U6/U4 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12 miles

  • By train

    HAUPTBAHNHOF At 5km / 3 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

GPS:48.191929, 16.339215

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Breakfast

Our accommodation(s)

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms include free WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the floor 7 also offer breathtaking views over Vienna.

Our guest reviews

Our guest reviews for
Mercure Hotel Raphael Wien

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  415 reviews

TripAdvisor Rating  4.0/5  589 reviews

Certificate of excellence 2022

Great hotel, high breakfast price.

Customer review rating 4.0/5

Favour Solo - Confirmed reviews ALL

Really lovely hotel, a great place to stay when visiting Vienna, lovely ambiance, cheerful staff, beautiful rooms and facilities, I had a wonderful time while I was there for 2 nights. Everything about Hotel Mecure is perfect and should deserve rating it extremely satisfied. However, I’m giving a satisfied rating because the price of breakfast isn’t the best, €16 for breakfast for 1 person a day? I mean for that price I expected to get a really nice options for breakfast meals to select from, but that was not the case. High breakfast price, not enough options to select from.

Clean, convenient, friendly

Customer review rating 5.0/5

Alessio Business - Confirmed reviews ALL

We were in Wien for an overnight to attend a lecture at TU Wien. It was within walking distance from the hotel and we could park in the Ibis Hotel garage next door. Many nearby restaurants made choosing difficult! The room was clean and nicely appointed and the Reception staff was unfailingly kind and helpful. We would certainly stay here again.

Favourite hotel when im in Vienna

Customer review rating 4.5/5

Michal Business - Confirmed reviews ALL

I choose this hotel becausebof quality of service and standard of accomodation.

Well located

Customer review rating 5.0/5

Cristian B. Families - Confirmed reviews ALL

this is the second time when i came to Wien at this hotel. I came now with my childs and the hotel keep the good standards

Dear Cristian B., thank you very much for staying with us again and for taking the time to tell us about your wonderful stay. Nice to see that you always feel very comfortable with us and are completely satisfied. Thank you for your compliments and we look forward to your next visit. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Perfect stay

Customer review rating 4.5/5

Valentin Business - Confirmed reviews ALL

A wonderful stay

Dear Valentin R., it is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Great location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Planned visit to theatre. Very close and close to many activities.

Dear Aedin K., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Good stay

Customer review rating 5.0/5

Andrew G. Solo - Confirmed reviews ALL

Friendly staff very clean great rooms would highly recommend for your stay in Vienna.

Dear Andrew G., thank you for your great feedback. Your review is a very nice compliment for our house and the whole team. We hope, we will have the opportunity to welcome you back in our Hotel in the future! Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Average experience

Customer review rating 3.5/5

Alex Couples - Confirmed reviews ALL

Bathroom requires renovation. Breakfast was average, doesn't correspond to 4-star hotel. The rest was good. The hotel staff is kind and polite. Internet connection is good.

Dear Alexander R., thank you for your candid review. We apologize that your recent stay did not meet all your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Super

Customer review rating 5.0/5

Erwin_m Business - Confirmed reviews ALL

Super

Dear Erwin M., we very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Good location and very comfortable stay with upgrade!

Customer review rating 4.5/5

M. Solo - Confirmed reviews ALL

I come very often to this hotel as it is one of my favourites in Vienna. The staff is friendly and a free room upgrade is always given to me. Location is good for easy mobilization in the city. I hope they will soon reopen the gym and sauna. My only suggestion would be to improve a bit the variety of food offered for breakfast, it is a bit basic for the price.

Dear Pedro M., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Perfect location and extremly customer oriented

Customer review rating 5.0/5

Friedericke Solo - Confirmed reviews ALL

Due to lockdown in November 2021 I had to cancel my planned trip with short notice. The communication regarding the new date was extremly friendly and helpful. Best location when visiting Raimund Theater just opposite.

Dear Friedericke K., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

My home in Vienna...........

Customer review rating 5.0/5

Trygve Business - Confirmed reviews ALL

I'm always staying in Hotel Mercure Raphael, when I'm in Wien, and have absolutely no intention to try another hotel. I'm extremely happy !

Dear Trygve T., thank you very much for your kind words, we are very pleased to read that we and our team have been able to convince you again and again to be your best choice in Dresden. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Very convenient location

Customer review rating 4.0/5

Jo-ann N. Families - Confirmed reviews ALL

We had a pleasant stay in a small Mercure hotel. The staff were friendly and helpful. The chambermaid was extremely efficient and quick. The hotel is very well located near U-bahn stations and other public transport.

Dear Jo-Anne N., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Nice stay

Customer review rating 5.0/5

Krzysztof Couples - Confirmed reviews ALL

A little bit old, but nice and clean. Very nice and helpfull staff. Be back visiting Vienna next time.

Dear Krzysztof M., thank you very much for the high score, we are really appreciated about it. We hope, we will have the opportunity to welcome you back in our Hotel in the future! Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Well located and good service.

Customer review rating 4.5/5

Sahara G. Business - Confirmed reviews ALL

very good

Dear Sahara Gurung, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

not a good stay

Customer review rating 0.5/5

Jon Couples - Confirmed reviews ALL

so hot in the building and room, cannot adjust the temperature, kept window open with single digit outside temperature yet still hot and stuffy. water pressure went up and down, water was either boiling to cold plus no pressure. so noisy, one because of doors slamming, and two because cleaning staff were banging stuff around all weekend.

Dear Jon Lax, Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Well located excellent personnel

Customer review rating 4.5/5

Marelly M. Business - Confirmed reviews ALL

Very welcoming personnel excellent attention and sercice very well located Thank you

Dear M., We very much appreciate your comments regarding your stay with us It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Back at Mercure Raphael Wien

TripAdvisor rating 5.0/5

ANGELO V TripAdvisor review

I was back at Mercure Raphael after one year. This hotel confirmed as very very good: I had a great room with no noise from outside or from air conditioning, the bed was very comfortable, the bathroom was good. Breakfast was very good, with several choices available. Staff were friendly and very helpful.

A very pleasant stay

TripAdvisor rating 5.0/5

monicavasile TripAdvisor review

The hotel is placed in a very known area, close to Westbahnhof station and near the city center. The room was very clean, with all the necessary items, very hospitable and with a view to Raimund theatre. The staff at the reception and the restaurant was very nice, kind and helpful. Definitely I will return here next time. Thank you.

Wonderful as usual

TripAdvisor rating 5.0/5

Alexutz_m Business - TripAdvisor review

Wonderful hotel, wonderful service, wonderful breakfast. I can't fault this hotel - it has been my hotel of choice in Vienna in the last few months. My first stay was due my All membership although it's not very close to the office but it's really good so have no intention to change it. The rooms obviously differ but the suites even have terrace access. Spacious, clean rooms and really nice bedding. The breakfast has lots of options as well. Also, compared to other hotels, if you are an All member, it actually counts!

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