Mercure Hotel Raphael Wien 4 stars

Name: Mercure Hotel Raphael Wien
Address: VIENNA, 1060, AUSTRIA
Telephone: (+43)1/9059660
Rating: 4.3

4.3/5

Best price guarantee

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate

Mercure Hotel Raphael Wien

Hotel for travellers looking for local and authentic experiences

We look forward to welcoming you back from 2nd June 2020 onwards! Due to legal requirements, only reduced breakfast can be offered. Sauna and fitness areas will currently remain closed for better infection protection

Mr. Paul-Christoph SCHWERTNER, Hotel Manager

Mercure Raphael Hotel Wien enjoys a quiet and central location in the heart of Vienna. Situated close to Mariahilferstrasse, our hotel is ideal for culture and shopping, and a variety of restaurants is also nearby. Attractions such as the Hofburg Imperial Palace, State Opera House and Schönbrunn Palace are easily accessible. Viennese charm in a cosmopolitan atmosphere: We want to make your stay with us a special experience. Take us at our word - we look forward to welcoming you.

Our hotel is the ideal starting point from which to visit museums and take to the shops. Immerse yourself in the traditional imperial Vienna or plan a musical visit to the Raimund Theater, located directly opposite the hotel.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Well-lit parking
100% non-smoking hotel
Air conditioned
- Automatic air control
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
Reception open 24 hours a day
Laundry
- Dry cleaning / Ironing (Paying)(Nearby)
- Shoe shine machine

Fitness centre
Sauna

1 meeting room(s)
Self service business centre
Copy/print service available

Hotel location

Mercure Hotel Raphael Wien

Wallgasse 23
1060
vienna
austria

Tel: +4319059660

Fax: (+43)1/59990904

Contact email

Check-in from 15h00

Check out up to 12h00

U3/U6/U4 : U3/U6/U4 WESTBAHNHOF

By plane
VIENNA AIRPORT At 20km / 12 miles
By train
HAUPTBAHNHOF At 5km / 3 miles
By train
WESTBAHNHOF At 0km / 0 miles
By train
WESTBAHNHOF At 0km / 0 miles

GPS :48.191929, 16.339215

Our accommodations

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms include free WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the floor 7 also offer breathtaking views over Vienna.

Standard Double Room

Max. number of persons: 2
Area: From 20 m² / 215 sq ft
Views: Courtyard side, City side *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products

Standard double room with two single beds

Max. number of persons: 2
Area: From 20 m² / 215 sq ft
Views: City side, Courtyard side *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products

Privilege Double Room

Max. number of persons: 2
Area: From 20 m² / 215 sq ft
Views: Courtyard side, City side *

* Subject to availability

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products

Rooms

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum size: 80 m²
Maximum capacity: 40 people

Find out more

Mohamed Business - 17/03/2020 Confirmed reviews ALL

Staff and receptionist was amazing and very helpful Location is great Room was fine and spacious, nice comfy bed

Dear Mohamed K., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Good stay

N F. Couples - 16/03/2020 Confirmed reviews ALL

Good location pleasant staff quiet rooms Bar was closed but Ibis was up the road

Dear Nigel F., We very much appreciate your comments regarding your stay with us.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Amazing stay

Elisa Couples - 28/02/2020 Confirmed reviews ALL

The room was well cleaned and with all the forniture that you need during holidays. The price is honest considering the quality of the structure. I spend a very good time!

Dear Elisa L., thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. See you soon! Kind Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Good location and breakfast

J. Couples - 05/02/2020 Confirmed reviews ALL

Location is good; tram and railwaystation nearby. Breakfast is amazing, compliments to the breakfast team. Clean room and good housekeeping. Accor status recognition is modest. We missed the welcome drink and gift. Late check out felt like asking a huge favour.

Dear Just H., Thank you for taking the time to tell us about your experience with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Very comfortable stay

Susan M. Couples - 03/02/2020 Confirmed reviews ALL

We were pretty well satisfied with our stay here. The room was clean and comfortable. However, despite me receiving a text in the morning saying our room was ready, when we arrived, it was not ready. The receptionist was helpful and did let us leave our luggage in a secure cupboard while we went to have some lunch, but she didn't seem to be concerned that we'd been given the wrong information or that we had been (mildly) inconvenienced. She was perfectly nice and polite, but we didn't get the feeling she was empathising with us.

Wonderful as usual

Alexutz_m Business - 01/02/2020 TripAdvisor review

Wonderful hotel, wonderful service, wonderful breakfast. I can't fault this hotel - it has been my hotel of choice in Vienna in the last few months. My first stay was due my All membership although it's not very close to the office but it's really good so have no intention to change it. The rooms obviously differ but the suites even have terrace access. Spacious, clean rooms and really nice bedding. The breakfast has lots of options as well. Also, compared to other hotels, if you are an All member, it actually counts!

Great service!

Anja Friends - 31/01/2020 Confirmed reviews ALL

Hotel is a bit “out of town” but it has all it needs close to by. The service we received was eminent! Would definitely book again if in Vienna!

A nice hotel

Valentin Business - 31/01/2020 Confirmed reviews ALL

This time the accomodation was good.

Good feeling

Ramos Couples - 20/01/2020 Confirmed reviews ALL

Overall very good experience; comfort bed, grate breakfast. Provided upgrade without any questions

Dear Ramunas B., We very much appreciate your comments regarding your stay at the Mercure Hotel Raphael Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Excellent

Ingrid Solo - 16/01/2020 Confirmed reviews ALL

I really liked the hotel, especially its location, the breakfast, their interior, the staff. If I still had a bar in the evenings, I'd be ideal.

Dear Ingrida K., we very much appreciate your comments regarding your stay at the Mercure Hotel Raphael Wien. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Great experience

Kenny Couples - 12/01/2020 Confirmed reviews ALL

helpful staff and tidy environment, highly recommended

Dear Kwai Leong C., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Optimize the heating system

Octavian C. Couples - 12/01/2020 Confirmed reviews ALL

Still continues to be very hot, especially on the upper floors.

Dear Octavian C., we very much appreciate your comments regarding your stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to provide a better experience in the future. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Excellent

MIRONG Couples - 12/01/2020 TripAdvisor review

The room was big,clean ,cozy and warm .The breackfast was reach ,various ;fresh fruits,juice,fresh tomato,cake...The hotel is near Houmbathof .Close to metro.In lobby is a tv,PC,fire place,reception, armchair...

Worst pillows ever, breakfast just as bad

Samir S. Solo - 03/01/2020 Confirmed reviews ALL

Unfortunately was not good, what we pay for in a hotel Is for a good night sleep, you can be as Nice and professional, but basics are basics , bad bed, bad pillows, bad breakfast. Never again for me.

Dear Samir S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raphael Wien. I am very sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Lovely suits at 7th floor

izhidkov Family - 03/01/2020 TripAdvisor review

Thank you for room upgrade! It's was really great for our active baby. Nice Xmas and New Year gift Rooms stylish and spacious with all you need (even balcony, just a pity we couldn't use it in full in the end of December) An only think we must care for is heating - extremely hot if you won't turn all handles on very long chain of heaters

Very average

Medha Couples - 02/01/2020 Confirmed reviews ALL

The experience wasn't that great, bad pillows which gave me shoulder pain and the staff would just walk into the room without knocking.

Dear Medha M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raphael Wien. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert, Quality & Reputation Manager

Very good hotel in a very good location

Diana Families - 30/12/2019 Confirmed reviews ALL

We loved our 3 days in Mercure Raphael, in a good warm room and a rich breakfast. Very close to Mariahilfer Straße- good for walk and shopping. The bed was perfect as always in Mercure Hotels, so we had a peaceful sleep, room and bathroom clean, only the bath tub was maybe a little too high. Many restaurants around, a short tram trip from Hauptbahnhof, also a good hotel parking. For next time, we'll choose again this hotel for us, we like a lot the area for a nice walk to museums, Hofburg, Schonbrunn, or just the streets around.

Aitor Couples - 29/12/2019 Confirmed reviews ALL

It was a lovely stay, the room was bigger than expected and tidy. We were very comfortable.

Nice room but temperature control poor.

David Couples - 20/12/2019 Confirmed reviews ALL

Good room and great breakfast. No bar was a small disappointment.

Wonderful break; excellent venue and very friendly and professional staff

Chris D. Couples - 16/12/2019 Confirmed reviews ALL

A wonderful short break in an excellent and well located venue, few minutes walk to shopping district and the Westbanhoff station. Very easily accessible. Wonderful and very nicely decorated rooms, very clean and complete with all amenities. Buffet breakfast exceeded expectations. The reception staff were very welcoming and professional. They went out of their way to make us feel very welcome. We will definitely return again - this was our second visit at this hotel and we have no regrets returning!

Our most recent 20 reviews

In partnership with TripAdvisor