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Mercure Hotel Raphael Wien 4 stars

Customer review rating 4.4/5 886 reviews

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Mercure Hotel Raphael Wien
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+ 19 Services

Hotel extras

  • Walk to station with local/long-distance trains/direct airport connection.

  • Shopping like a local! The Mariahilfer shopping street is just around the corner.

  • Exclusive boardroom for your meeting with terrace access.

  • Our studios with terrace is the best place to enjoy the view over Vienna.

  • Modern boutique hotel with excellent breakfast.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast Paying
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 1 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Raphael Wien

Wallgasse 23
1060 vienna
austria

Tel: +4319059660

Fax: (+43)1/59990904

Check-in from 15h00

Check out up to 12h00

  • U3/U6/U4 :  U3/U6/U4 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 20km / 12 miles

  • By train

    HAUPTBAHNHOF At 5km / 3 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

  • By train

    WESTBAHNHOF At 0km / 0 miles

GPS :48.191929, 16.339215

Our accommodation(s)

78 spacious guest rooms in the Standard, Privilege and Studio Suite categories await you. Subtly elegant with a contemporary style, all rooms include free WIFI and tea and coffee-making facilities in addition to the classic facilities of a 4-star hotel. The 5 Studio Suites on the floor 7 also offer breathtaking views over Vienna.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 64

  • Maximum capacity: 42 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Mercure Hotel Raphael Wien

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

886 reviews

TripAdvisor Rating 4.0/5

579 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

My "Home" in Wien.........

Customer review rating 5.0/5

Trygve T. Business - 20/09/2021 Confirmed reviews ALL

I'm always staying in Hotel M. Raphael. Nice and service minded people; clean, silent; good air condition; fantastic beds. I just feel like home ........

Good Stay

Customer review rating 5.0/5

Christophe C. Friends - 18/09/2021 Confirmed reviews ALL

Good breakfast and clean rooms.

Well located

Customer review rating 4.0/5

Hanna Couples - 16/09/2021 Confirmed reviews ALL

Chose this hotel for its location by Westbahnhof. And also Mercure as a trusted hotel chain. The room was large, clean and comfortable.

We had a good stay in your hotel

Customer review rating 4.0/5

Alfred Couples - 14/09/2021 Confirmed reviews ALL

We didn´t get the same price for a stay for 8 nights and lower price just for 2 days. Breakfast - Only thing......there was no possiblity to get fried eggs. Room was perfect and very clean Friendly staff

Great place for a business trip in Vienna

Customer review rating 4.5/5

Pm Business - 09/09/2021 Confirmed reviews ALL

Very nice hotel, clean and comfortable room, minibar included is a very nice feature. Very friendly staff. My only complain would be about the breakfast: the breakfast room does not have a lot of tables and the first morning I went there I had to wait. Also, the variety of breakfast choices is not very big for such a type of hotel. I would anyway stay there again since the overall price/quality ratio is very good.

Dear Pedro M., we very much appreciate your comments regarding your stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will visit us again. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Great hotel with easy access to the center

Customer review rating 5.0/5

Ioannis- G. Couples - 30/08/2021 Confirmed reviews ALL

Clean comfortable hotel located in a beautiful pari of town opposite the Raimunnd theater. 10 min walk to Mariahilfer for shopping, to West Banhof foe public transport & late night supermarket, to Margeritengurtel to get to Schonbrunn. The breakfast is very decent, towels, sheets were spotless. I will be coming back soon.

Dear Ioannis E., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Perfect hotel in Vienna

Customer review rating 5.0/5

Av Solo - 25/08/2021 Confirmed reviews ALL

Back after one year, hotel Raphael confirmed to be a perfect choice: good rooms & bathrooms, great breakfast, helpful & friendly staff.

Dear Angelo V., thank you very much for your loyalty to our house and your kind words. We are very happy to read that we can offer you a pleasant stay at any time and that you are completely satisfied with our service. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Horrible breakfast and bad experience over-all

Customer review rating 3.0/5

Anonymous Families - 22/08/2021 Confirmed reviews ALL

The hotel was understaffed so the breakfast for example was a horrible experience. Crowded room, never enough food (had trouble finding an omlette for several days, lots of times we found only one croissant and we are a family of four and they would not bring any etc). Had to wait for 20 minutes to get a table cleaned more than once. When we talked (nicely) to the receptionist about the fact that they are understaffed the situation turned very ugly, with people accusing us they would loose their jobs and their kids would starve because of us. Our own kids were so embaressed by this that they refused to come the last three days downstairs for breakfast. We paid more than 300 euros for a breakfast that was the worst experience in our life and we've been to hundreds of hotel, from 2 to 5 stars. Would never stay there again and it made us seriously reconsider any Mercure experience in the future.

Dear Nicola l., Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Back at Mercure Raphael Wien

TripAdvisor rating 5.0/5

ANGELO V 21/08/2021 TripAdvisor review

I was back at Mercure Raphael after one year. This hotel confirmed as very very good: I had a great room with no noise from outside or from air conditioning, the bed was very comfortable, the bathroom was good. Breakfast was very good, with several choices available. Staff were friendly and very helpful.

Remarkable experience

Customer review rating 5.0/5

Alexandra Solo - 17/08/2021 Confirmed reviews ALL

Everything was just excellent: + Modern and spacious room with a nice view and everything you need: minibar with FREE soft drinks, Nespresso coffee machine, electric kettle, sleepers, iron, safe, free Wi-Fi and etc. + Administrators kidly checked me in 3 hours earlier + Perfect breakfast with hot dishes options, warm croissants, and great latte + Good location (direct tram to Hauptbahnhof, direct bus or metro to the city center)

good location

Customer review rating 3.5/5

Tomas Business - 16/08/2021 Confirmed reviews ALL

Very good welcome, missing bewerages as platinum member which should have it for free

Beautiful view from the room

Customer review rating 4.5/5

Judit Friends - 13/08/2021 Confirmed reviews ALL

the hotel has a very good location, the staff is great, the hotel rooms are very pretty maybe the breakfast for the 16 euro is not the best value but overall it was also a nice atmosphere only key note to add that we took the hotel for the parking option but when we arrived they informed us that there is no more available parking space, they have on the other hand arranged parking in nearby hotel for 20 euros

Dear Judith M., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Good stay

Customer review rating 3.5/5

Anonymous Couples - 12/08/2021 Confirmed reviews ALL

Good personnel, but not that clean in the room.

Dear Raluca P., we very much appreciate your comments regarding your stay with us. We strive to make each stay as pleasant and comfortable as possible. Please do not hesitate to contact our colleagues directly if there are any possible additions, so that we can resolve them promptly and satisfactorily. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

very friendly and nice loocking rooms

Customer review rating 5.0/5

Mario Business - 10/08/2021 Confirmed reviews ALL

Each Employee was very friendly and the room and the lobby with restaurant were very nice and clean, perfect for a good feeling :)

Dear Mario K., thank you for your great feedback. Your review is a very nice compliment for our house and the whole team! It is great to read that you enjoyed your time staying with us. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Good central location

Customer review rating 4.0/5

Radu C. Couples - 07/08/2021 Confirmed reviews ALL

The pillows were very bad. The soap container at the shower was broken. The electronic key had to be constantly reset. The rest was good

Dear Radu C., thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

Another good stay

Customer review rating 5.0/5

Michal Business - 04/08/2021 Confirmed reviews ALL

Very nice staff. Great location

Dear Michal W., We very much appreciate your comments regarding your stay with us. Your review is a very nice compliment for our house and the whole team! We are very pleased that you felt very comfortable during your stay. We hope your next visit will be as pleasant as the previous one. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
Customer review rating 5.0/5

Jolanta Couples - 29/07/2021 Confirmed reviews ALL

It was great, one of the best Accor hotels we have ever visited. All staff was very friendly and helpful.

Dear Jolanta, thank you very much for taking your time and write us such a nice feedback about your stay at Mercure Hotel Raphael Vienna. It is always a pleasure for us if we know that our guest had spend a good time with us and our employees could make it more enjoyable. Yes, most of our employees are vaccinated and at the present is not an obligatory to wear a mask in Austria.We do offer to do it for our employees and guest but we may not require it. Your feedback helps us a lot to learn about the details, how we could provide a better service in the future. Thank you again for your nice words and hopefully we may welcome you again if you come to Vienna! Kind regards, Katalin Szmisek Front & Back Office Manager

Good Stay

Customer review rating 5.0/5

Rolf W. Business - 23/07/2021 Confirmed reviews ALL

Everything was perfect as always. Only 2 comments. First, there was no parking available so I parked at IBIS which belongs to the group and I had to pay 20€ per day. I find this unacceptable. Every morning have to sign in for breakfast which was a little bit annoying.

A very pleasant stay

TripAdvisor rating 5.0/5

monicavasile 19/07/2021 TripAdvisor review

The hotel is placed in a very known area, close to Westbahnhof station and near the city center. The room was very clean, with all the necessary items, very hospitable and with a view to Raimund theatre. The staff at the reception and the restaurant was very nice, kind and helpful. Definitely I will return here next time. Thank you.

Customer review rating 5.0/5

Anonymous Friends - 18/07/2021 Confirmed reviews ALL

We loved the hotel and we loved the staff. The girls working the reception were very sweet and helpful.

Dear Dylan S., thank you very much for your review. It is great to read that you enjoyed your time staying with us. We hope to welcome you again at our hotel whenever travel brings you back to our beautiful city of Vienna. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager

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