Name: Mercure Hotel Wien Raphael | 4-star hotel | ALL - ALL
Address: Wallgasse 23, VIENNA, 1060, AT
Telephone: +4319059660
Rating: 4.3

Mercure Hotel Raphael Wien

Hotel for travellers looking for local and authentic experiences

Mercure Raphael Hotel Wien enjoys a quiet and central location in the heart of Vienna. Situated close to Mariahilferstrasse, our hotel is ideal for culture and shopping, and a variety of restaurants is also nearby. Attractions such as the Hofburg Imperial Palace, State Opera House and Schonbrunn Palace are easily accessible. Viennese charm in a cosmopolitan atmosphere: We want to make your stay with us a special experience. Take us at our word - we look forward to welcoming you.

Did you know that VAL1 bus line will take you directly and cheaply from Vienna Airport (VIE) to Westbahnhof. From there it is near to us and the sights such as Raimund Theater and House of the Sea. Explore endless attractions near Hotel Wien Raphael, such as Wiener Stadthalle featuring international artists, Schönbrunn Palace, the Naschmarkt and Vienna's Old Town.

Our hotel is the ideal starting point from which to visit museums and take to the shops. Immerse yourself in the traditional imperial Vienna or plan a musical visit to the Raimund Theater, located directly opposite the hotel.

We look forward to welcoming you to our hotel! My team and I are always available for any questions and requests! Hot tip: The "House of the Sea" inspires young and old and is always worth a visit.

Ioana OCTAVIA Kerebecz, Hotel Management

02/10/2025 Between April and December 2025, the City of Vienna will carry out sewer and road works in the Wallgasse district involving individual road closures, diversions and potential disruption when traveling by car. Furthermore, some of the work will be noisy. Unfortunately, we do not have any further detailed information at this time. We thank you for understanding the need for these essential improvements and apologize for the inconvenience.

Hotel extras

Walk to station with local/long-distance trains/direct airport connection.
Shopping like a local! The Mariahilfer shopping street is just around the corner.
Exclusive boardroom for your meeting with terrace access.
Our studios with terrace is the best place to enjoy the view over Vienna.
Modern boutique hotel with excellent breakfast.

Our accommodation(s)

Room

Standard Double Room

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: City View or Courtyard View

See availabilities

Room

Privilege Double Room

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s)
Views: City View or Courtyard View

See availabilities

Room

Standard double room with two single beds

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Twin bed(s)
Views: City View or Courtyard View

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Studio

Studio Suite

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Queen size sofa bed(s)
Views: City View or Courtyard View
Most of the accommodation: Terrace

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Hotel location

Mercure Hotel Raphael Wien

Wallgasse 23
1060 VIENNA
Austria

GPS:48.191929, 16.339215

+43 1 9059660

+43 1 59990904

WESTBAHNHOF

Railway station

Access: 400 m / 0.25 mi 10 min walk / 3 min drive

WESTBAHNHOF

Railway station

Access: 700 m / 0.43 mi 5 min drive

HAUPTBAHNHOF

Railway station

Access: 5.7 km / 3.54 mi 46 min walk / 13 min drive

RAIMUND THEATER

Art and Culture

Access: 160 m / 0.1 mi

RATHAUSPLATZ

Tourist attraction

Access: 780 m / 0.48 mi 37 min walk / 13 min drive

HAUS DES MEERES

Aquarium

Access: 1.5 km / 0.93 mi 19 min walk / 8 min drive

NASCHMARKT

Tourist attraction

Access: 2.5 km / 1.55 mi 23 min walk / 8 min drive

HOFBURG

Tourist attraction

Access: 3 km / 1.86 mi 37 min walk / 15 min drive

SCHONBRUNN ZOO

Zoo

Access: 3 km / 1.86 mi 37 min walk / 15 min drive

STAATSOPER

Opera/symphony/concert hall

Access: 3.3 km / 2.05 mi 35 min walk / 13 min drive

MUSEUMSQUARTIER

Museums

Access: 3.3 km / 2.05 mi 27 min walk / 10 min drive

STEPHANDSDOM

Historic monument

Access: 777.68 km / 483.23 mi 21 min drive

MARIAHILFER STRASSE

Shopping district

Access: 500 m / 0.31 mi 6 min walk / 3 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property

Breakfast

Meetings & Events

Number of Meeting Room: 1
Surface of the largest room: 64 m² / 690 sq ft
Maximum seats capacity: 25
Maximum capacity for banquets: 0

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.3/5 694 reviews

Jani K. Couples - 4/12/2026 Confirmed reviews ALL

Dear Sir or Madam, I am writing to provide feedback regarding our recent stay (30.3-2.4.2026) at your hotel in room 503, which unfortunately did not meet reasonable expectations. The room had several issues. There were clear signs of moisture damage on the floor, and the bathroom sink was broken. We reported the broken sink to reception immediately upon arrival, but no action was taken during our stay. The situation escalated on our final night, when we returned to the room and found multiple (four) silverfish present. As I have a strong phobia of insects, I was unable to remain in the room. We requested a room change at reception, but were met with a dismissive response and were told that nothing could be done. This was particularly disappointing, as it appeared that alternative rooms were available at the time. This experience significantly impacted our stay. I was unable to sleep, and the overall experience was very distressing. Upon check-out, we raised the issue again with another staff member, who was understanding and professional. Unfortunately, this level of service was not reflected during the actual situation. We trust that you take matters such as room condition, hygiene, and customer service seriously. We would appreciate information on how you intend to address these issues moving forward. Given the circumstances, we consider it reasonable to expect appropriate compensation for the inconvenience and distress caused. We hope you will handle this matter accordingly and look forward to your response. Kind regards, Sindi & Jani

Raoul B. Couples - 3/11/2026 Confirmed reviews ALL

This hotel is well located close to two U stations, tramline and trainstation. So getting into the centre of Vienna is easy. The room was clean and spacious.

Mykola N. Business - 3/8/2026 Confirmed reviews ALL

Greetings, this hotel left mixed impressions, good parking value - 20 eur for guests, little tiny parking enter/exit, but I managed with my 5,2 almost meters car, so just not hurry and make it, upgrade for Diamond member done, no welcome amenity, rich and comprehensive breakfast, as declared in the elevator, but just for the first day, the next day mixed sausages were changed into third type of eggs, besides the 2 already existing one, not working conditioner, but it is quite hot at the final floor, as the heating from the corridor and the main building is still very high, Staff told - it is not the summer, not the time for conditioning, I had to open doors and window, but I have an allergy, it was quite difficult for my health, great staff altitude

Angel G. Friends - 2/22/2026 Confirmed reviews ALL

Front desk team were very attentive before arrival and during the stay, housekeeping did a great job cleaning but the gentleman at breakfast is unhappy or miserable, maybe he needs to get another job where he doesn’t assist people. This is the reason why I gave a 6

Dmitry F. Couples - 2/17/2026 Confirmed reviews ALL

I have mixed feelings about my stay. The hotel is well located. close to the shopping street, restaurants, subway station and grocery stores. it's also a nice 40 min walk to Schonbrunn. really pleasant. the staff is also nice. but the hotel is somewhat not up to par. the room I stayed in was a little shabby. I also wish they had better hair care products. usually, when I stay at Mercures, I expect somewhat exquisite and yet homey design. this one is just usual hotel. without any Mercure personality. so I wouldn't stay there again, but would choose an Ibis for less money and the same setup. The sauna is small. only two chairs in the rest area and steam room also cat take two people at a time. so. won't give you a low grade just because I love Accor and they've always treated me well. but I would definitely work in the value part of the hotel.