Mercure Singapore Bugis 4 stars

Customer review rating (ALL Rating) 4.3/5 4,481 reviews

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Description

Hotel extras

  • Located in the heart of Singapore's shopping, arts and cultural district

  • Ballroom and meeting rooms with natural daylight suitable for business, social or wedding.

  • Conveniently located near Bugis, Bencoolen & Bras Basah MRT stations, within 5 minutes

  • Near Raffles City Convention Centre, Suntec, Marina Bay Sands and 15mins walk to Orchard

  • Free WIFI, 24-hour gym access, a Sky Deck and infinity lap pool

Our accommodation(s)

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Hotel location

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPORE
Singapore

GPS:1.299523, 103.853104

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,481 reviews

TripAdvisor Rating  3.9/5  1,824 reviews

Customer review rating 5.0/5

Tuyet H. N. Business - Confirmed reviews ALL

The room is quite small, but overall service is good, breakfast is good too

Dear Ms. N., Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay at Mercure Singapore Bugis and that our team and facilities met your expectations. Your kind words are a wonderful encouragement to us as we continue striving to provide memorable experiences for all our guests. If you have a moment, we would be truly grateful if you could share your experience on TripAdvisor. Your review not only motivates our team but also helps future travelers make informed choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Sincerely, Joey Ong Duty Manager

Great staying

TripAdvisor rating 4.0/5

Sunshine27048769397 TripAdvisor review

location is convenient & room is comfortable

Dear Sunshine27048769397, Thank you for sharing the positive review on our convenient location and the comfortable room.

Customer review rating 5.0/5

Chusri L. Solo - Confirmed reviews ALL

Good

Dear Ms.L., Thank you for taking the time to share your recent experience at Mercure Singapore Bugis. We are delighted to hear that you enjoyed your stay and that our team’s efforts contributed to making it a memorable one. Your kind words are a wonderful encouragement to us, and I will be sure to pass your compliments on to the team. Feedback like yours motivates us to continue striving for excellence. If you would be willing, we would be most grateful if you could share your experience on TripAdvisor. Guest reviews not only help us improve but also assist future travelers in making their choices. Here is the link to leave your review: https://www.tripadvisor.com.sg/UserReviewEdit-g294265-d10…-Mercure_Singapore_Bugis-Singapore.html We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Sincerely, Joey Ong Duty Manager

Customer review rating 1.0/5

Olivier D. Business - Confirmed reviews ALL

no view -a wall in from of windows. For somehow same price - I used to have far better room & upgraded. Refusal to grant clothes cleaning (2x per day) for free as done for all previous stays.

Dear Mr. D., Thank you for sharing your feedback. We’re sorry to hear that this stay did not meet your expectations, particularly regarding the room view and benefits received. Kindly allow us to clarify that the room upgrades and complimentary laundry services extended during your previous stays were accorded based on specific booking conditions, including a minimum length of stay and reservations made through a corporate travel agent. As these conditions were not met for this particular booking, the same benefits were unfortunately not applicable. We truly value your continued support and appreciate your understanding. We hope to have the opportunity to welcome you back under more favorable arrangements in the future. Warm regards, Joey Ong Duty Manager

Customer review rating 3.0/5

Y. Y. F. Friends - Confirmed reviews ALL

The location is good and convenient. However, the accommodation experience here was average as the maintenance of the hotel facilities should be improved. The breakfast was disappointing with bad crowd control and limited choices for food.

Dear Mr. F., Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joey Ong Duty Manager

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Other web-users rate our hotel

  • 2,721 reviews 9.8/10 Location
  • 3,149 reviews 5.8/10 Room
  • 2,368 reviews 8.3/10 Service
  • 44 reviews 8.5/10 WiFi
  • 1,710 reviews 3.1/10 Comfort
  • 1,033 reviews 7.8/10 Cleanliness
  • 737 reviews 7.1/10 Breakfast

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