Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 4.8/5 2,188 reviews

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Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran, 10610 JAKARTA, Indonesia

Description

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

Our accommodation(s)

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Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran
10610 JAKARTA
Indonesia

GPS:-6.1536, 106.849698

Telephone
Fax +62 21 22602222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,188 reviews

TripAdvisor Rating  5.0/5  5,197 reviews

Suistanable and luxurious interior design hotel jakarta

TripAdvisor rating 5.0/5

elvirazahrina Business - TripAdvisor review

Its a great interior design with a luxurious touch design , the room very clean and spacious enough Really love with their amenities Very sustaible Thank you for miss sisca for very welcoming us Its very family friendly hotel and also suitable for bussines

Dear Ms. Elvira Zahrina, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 5.0/5

Rey Families - Confirmed reviews ALL

kerenn, good hotel

Dear Velove T., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A let down for Grand Mercure

TripAdvisor rating 2.0/5

RobinAwlb Couples - TripAdvisor review

I book a business suite, nothing special as a Accor plus member and not much welcome and hospitality. Staff avoid me when i goto cafe, took a while to get someone to serve me. Will give this hotel a miss.

Review best hotel in jakarta

TripAdvisor rating 5.0/5

Dreamer23779701457 TripAdvisor review

Good hotel in jakarta with many facility like a swimming pool,gym,jacuzy and spa.. Good service for the staff very humble and fast respons .. The food very nice and delicious .... The best hotel for meeting with my company or checkim with my family ..

Kepada tamu yang terhormat, Terima kasih atas ulasan positif yang Anda berikan terhadap Hotel Grand Mercure Jakarta Kemayoran. Kami sangat senang atas kenyamanan dan kepuasan yang anda rasakan selama menginap di hotel kami. Ulasan anda akan kami jadikan sebagai motivasi untuk terus memberikan pelayanan dan fasilitas terbaik untuk setiap tamu. Saya berharap dapat melayani Anda kembali dan memberikan pengalaman yang menyenangkan selama menginap di Hotel Grand Mercure Jakarta Kemayoran. Hormat kami, Mr. Lalu Aswadi Jaya General Manager

The reservation desk was terrible

TripAdvisor rating 1.0/5

A K Couples - TripAdvisor review

We've arranged our reservations months before our arrival. While we were on our flight to Jakarta (a few hours before our arrival), the reservation desk started to hassle us with whatsapp messages for a pre-payment to guarantee the room. Luckily I had transit flight so I could fix that. This is no way to treat your customers. If you want a payment beforehand, arrange it days/weeks before arrival instead of threatening at the arrival date. The guys at the bar were friendly and made our visits there and at the restaurant pleasant. Everything else was a minor experience.

Dear Mr./Mrs. AK, Thank you for taking the time to tell us about your experience at Grand Mercure Jakarta Kemayoran. We do apologized regarding your experience did not meet your expectations Please allow us to express our sincere apologies. Actually the problem is an exception to the procedure it should be. We assure you that we have taken action to address and prevent the problem from recurring in the future. We want to underscore our commitment to high quality standards, and I personally want to make sure you'll enjoy them on your next visit to us. We look forward to welcoming you back at Grand Mercure Jakarta Kemayoran. Sincerely, Mr. Lalu Aswadi Jaya General Manager

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Other web-users rate our hotel

  • 415 reviews 6.7/10 Location
  • 1,375 reviews 9.1/10 Room
  • 2,201 reviews 9.1/10 Service
  • 8 reviews 6.9/10 WiFi
  • 1,225 reviews 8.8/10 Food
  • 760 reviews 9/10 Amenities
  • 755 reviews 9.3/10 Cleanliness
  • 473 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.