Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 5.0/5 1,354 reviews

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Description

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free Shuttle Service to Jiexpo Kemayoran Convention Center (T&C Applies)

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran
10610 JAKARTA
Indonesia

GPS:-6.1536, 106.849698

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  1,354 reviews

Customer review rating 2.0/5

Sunita M. K. Business - Confirmed reviews ALL

Dear Mrs. Sunita M. K., Thank you for taking the time to share your feedback. We are sorry to hear about your experience and regret that it left you feeling uncomfortable during your stay. We understand how unsettling it must have been when the lift stopped on the unoccupied 10th floor. Please allow us to clarify that the floor is currently closed as part of our ongoing renovation works, and we apologize if the information provided during your stay was unclear or inconsistent. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 4.5/5

Irvan K. Families - Confirmed reviews ALL

Dear Mr. Irvan K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 3.5/5

Wahju A. Business - Confirmed reviews ALL

Dear Mr. Wahju A., Thank you for taking the time to share your detailed feedback and for your continued loyalty to Grand Mercure Jakarta Kemayoran. We truly appreciate your regular stays with us and are pleased to know that you are generally satisfied with our rooms, service, and staff. Please accept our sincere apologies for the inconveniences you experienced during your recent stay. We are very sorry to hear about the fallen lamp cover in the hallway, which could have caused an accident. Your safety is our top priority, and we have shared this matter with our Engineering team for immediate inspection and corrective action. We also apologize that your room was not cleaned on 3 July despite your request, and that the hand soap was not replenished as requested. This does not reflect our usual service standards, and we have addressed this with our Housekeeping team to prevent a recurrence. Furthermore, we sincerely regret the inconvenience regarding your request to split the receipt between the room and laundry charges. As a valued returning guest who has successfully requested this service during previous stays, we understand your frustration. We apologize for the delay and for the longer check-out process, and we are reviewing our procedures to ensure such requests can be handled more efficiently, regardless of the day of the week. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope you will give us another opportunity to provide you with the seamless experience you have come to expect from us. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 4.0/5

Septian P. Families - Confirmed reviews ALL

Dear Mr. Septian P., Thank you for taking the time to share your valuable feedback with us. While I wish your experience had been seamless from the beginning, your comments are invaluable as they help us learn and improve. We sincerely apologize for the misunderstanding regarding the breakfast inclusion, as we understand how disappointing and embarrassing this must have been. This is certainly not the experience we aim to provide, and we appreciate you bringing this matter to our attention. We will review how breakfast entitlements are communicated during the booking and check-in process to help prevent similar situations in the future. At the same time, we are truly grateful for your kind recognition of our Guest Relations team. It is rewarding to know that their genuine care, professionalism, and commitment to resolving the issue helped restore your confidence and leave you with a positive impression. Your appreciation will certainly be shared with the team, as it serves as a great encouragement to all of us. We work hard to deliver an exceptional guest experience, and it is apparent that we fell short during part of your stay. If you give us the opportunity to earn back your trust, I can assure you that we will do our utmost to provide you with the outstanding experience that so many of our guests have come to expect from us. We look forward to welcoming you back for a much more enjoyable stay. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 5.0/5

David O. K. Families - Confirmed reviews ALL

Dear Mr. David O. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Other web-users rate our hotel

  • 327 reviews 7.7/10 Location
  • 1,217 reviews 9.1/10 Room
  • 2,142 reviews 9.4/10 Service
  • 14 reviews 6.5/10 WiFi
  • 778 reviews 9.1/10 Amenities
  • 709 reviews 8.9/10 Cleanliness
  • 484 reviews 9.2/10 Vibe
  • 301 reviews 8.7/10 Breakfast

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