Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 5.0/5 1,458 reviews

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Description

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

Our accommodation(s)

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Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran
10610 JAKARTA
Indonesia

GPS:-6.1536, 106.849698

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  1,458 reviews

Customer review rating 5.0/5

Leo R. H. Business - Confirmed reviews ALL

Enjoyable and very satisfied with the service provided

Dear Mr.Leo R. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 4.5/5

Sukiman D. Families - Confirmed reviews ALL

Private

Dear Sukiman D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 3.0/5

Yin L. T. Business - Confirmed reviews ALL

Bfast spread was not expected like before. Food seems to be left out for over a day, even fruits. Shower head is stained with dried slim (yellowish/ orangy). This is the least I would expect from a Mecure! Terrible experience!

Dear Mr/Mrs Yin L. T., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, lalu Aswadi Jaya General Manager

Customer review rating 4.5/5

Norli B. K. Business - Confirmed reviews ALL

A hotel with excellent hospitality

Customer review rating 3.0/5

Tobias M. Business - Confirmed reviews ALL

black moldy silicone in the shower - can be renewed with comparably low effort washing basin was not cleaned at arrival - some stickey deposits (maybe only soap) from previous guests.

Dear Mr.Tobias M., Thank you for taking the time to share your feedback with us. We sincerely apologize for the condition of the shower silicone and for the washing basin not being properly cleaned upon your arrival. We appreciate you bringing these matters to our attention. Please be assured that the silicone will be renewed promptly, and we will reinforce our housekeeping standards to prevent similar issues in the future. Your comments are highly valuable to us as we continuously strive to improve the quality of our service and provide a more comfortable experience for all our guests. We hope to have the opportunity to welcome you again and provide you with a much-improved stay. Sincerely, Lalu Aswadi Jaya General Manager

Other web-users rate our hotel

  • 329 reviews 7.6/10 Location
  • 1,145 reviews 9/10 Room
  • 2,077 reviews 9.3/10 Service
  • 14 reviews 6.9/10 WiFi
  • 755 reviews 9.1/10 Amenities
  • 672 reviews 8.8/10 Cleanliness
  • 452 reviews 9.3/10 Vibe
  • 285 reviews 8.7/10 Breakfast

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