Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 5.0/5 1,246 reviews

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Description

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free Shuttle Service to Jiexpo Kemayoran Convention Center (T&C Applies)

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

Our accommodation(s)

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Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran
10610 JAKARTA
Indonesia

GPS:-6.1536, 106.849698

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  1,246 reviews

Customer review rating 3.5/5

Chinnusami S. Business - Confirmed reviews ALL

Except breakfast everything is good

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 0.5/5

Jungsun J. H. Friends - Confirmed reviews ALL

I was early check in the hotel on August 21st 2026. Because the plain changed their schedule to 2:45 am next day. So arrived to your hotel.when asked check in to front desk.Your staff told I have to paying 18…RP. I think that is not fair and I appealed more than 14hours over.After around 6;30am your staff came to me giving checkin 7;00am.to charging 91845RP.Agree with that went to room. didn't get in bed sheets only lying down above the sheets.my legs was itching .I just thought bite by mosquitos when I stayed in lobby of hotel.I had showing your staff. also maintenance staff knew it. I bite all of my legs without covered clothes.I had been traveling three or four times around years.

Dear Mr. Jungsun J. H., Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We understand your concern regarding the early check-in arrangement and the charges provided by our team. We also regret to hear about the discomfort you experienced after entering the room, particularly the itching and bites on your legs. We are truly sorry that this situation affected your comfort and overall experience with us. Please be assured that we take your feedback seriously. We will coordinate with the relevant departments to review the early check-in handling, as well as investigate the condition of the room and ensure that the necessary measures are taken to prevent similar concerns from occurring in the future. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent that in this case, we fell short of our standards. We sincerely appreciate you bringing this matter to our attention and hope you will give us another opportunity to provide you with the comfortable and pleasant hotel experience you deserve. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 5.0/5

Mingyu G. Business - Confirmed reviews ALL

near the JIExpo

Dear Mr. Mingyu G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 4.0/5

Lydia B. Business - Confirmed reviews ALL

Decent rooms, large and comfortable. Pool and gym were good... I did think about getting a massage but the spa was just filled with men smoking? Very odd.

Dear Mrs. Lydia B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 4.0/5

Man P. Solo - Confirmed reviews ALL

clean, large room. Nice service.

Dear Mr. Man P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Other web-users rate our hotel

  • 334 reviews 7.6/10 Location
  • 1,233 reviews 9.1/10 Room
  • 2,159 reviews 9.3/10 Service
  • 15 reviews 6.7/10 WiFi
  • 785 reviews 9.1/10 Amenities
  • 717 reviews 8.9/10 Cleanliness
  • 509 reviews 9.3/10 Vibe
  • 324 reviews 8.7/10 Breakfast

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