Novotel Koh Si Chang 4 stars

Dear Khun Thitichaya, Thank you very much for taking the time to share your feedback following your recent stay at Novotel Koh Si Chang. We are delighted to know that you had a comfortable stay and appreciated the cleanliness of your room, the well-organized amenities, and our hotel facilities. Your kind words are truly encouraging and will be shared with our team. We also appreciate your understanding regarding the water pressure. As our hotel is located on an island, the water supply system does present certain operational challenges, but we continue to work on improvements to provide a more comfortable experience for our guests. Thank you as well for your valuable comments about breakfast. We are sorry that the variety and taste did not fully meet your expectations. Your feedback has been shared with our Kitchen team for review, as we are always looking for ways to enhance our breakfast selection and overall dining experience. We truly appreciate your balanced feedback and hope to have the pleasure of welcoming you back for an even better stay in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Wikanda, Thank you for taking the time to share your feedback following your recent stay at Novotel Koh Si Chang. We sincerely appreciate your comments. We are sorry to learn that your experience did not meet your expectations, particularly regarding the room upgrade, the condition of your accommodation, and the cleanliness of the private pool. Regarding the complimentary room upgrade for Accor members, we apologize if the conditions were not communicated clearly. Complimentary upgrades are subject to membership benefits, room availability, and the hotel's terms and conditions at the time of arrival. We appreciate your feedback and will review how this information is presented to avoid misunderstandings in the future. We also regret that the condition of the oceanfront room and the private pool affected your stay. Your comments regarding the maintenance issues, aging facilities, and pool cleanliness have been shared with our Engineering and Housekeeping teams for immediate attention and follow-up. We are continuously working to improve our facilities and your feedback is invaluable in helping us prioritize these improvements. We are grateful to know that you found our team members helpful, and we will certainly share your kind words with them. We hope you will give us another opportunity to welcome you back and provide you with a much more enjoyable experience. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Jiraporn, Thank you very much for taking the time to share your wonderful feedback following your stay at Novotel Koh Si Chang. We are delighted to know that you had a comfortable stay and especially enjoyed our swimming pool as well as the in-room amenities. It is wonderful to hear that our shampoo and soap suited your sensitive skin, as we always strive to provide products that enhance our guests' comfort and well-being. Your kind compliments regarding our friendly, helpful, and service-minded team are truly appreciated. Your recognition will certainly be shared with all our Heartists, as it serves as great encouragement for them to continue delivering exceptional hospitality. We sincerely appreciate your support and look forward to welcoming you back to Novotel Koh Si Chang for another relaxing and memorable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Ms. Busaraporn, Thank you very much for sharing your wonderful feedback regarding your recent stay at Novotel Koh Si Chang. We are delighted to know that you enjoyed the beautiful view and that our team’s heartfelt hospitality made your stay memorable. Your kind words about our staff's excellent service mindset are truly appreciated and will be shared with the entire team. Recognition such as yours inspires us to continue delivering warm and genuine service to all our guests. We sincerely appreciate your support and look forward to welcoming you back to Novotel Koh Si Chang for another enjoyable stay in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Eduards Z., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Novotel Koh Si Chang. We are pleased to hear that you had a comfortable stay overall and especially enjoyed the spacious and relaxing bungalow accommodation. It is also wonderful to know that you found the breakfast satisfactory and the gym adequately equipped for a simple workout. At the same time, we sincerely appreciate your constructive comments regarding the lagoon view, the condition of some hotel areas, and the air-conditioning noise. Please accept our apologies for any disappointment caused. Your feedback is extremely valuable to us, and we will certainly share it with the relevant teams for review and future improvement plans. We also understand your comments regarding the breakfast variety, and we will continue working on enhancing our offerings to provide a more enjoyable experience for guests staying multiple nights. Thank you once again for your valuable feedback and support. We truly hope to have the opportunity to welcome you back again in the future for an even better stay experience. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager