Novotel Koh Si Chang 4 stars

Dear Eduards Z., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Novotel Koh Si Chang. We are pleased to hear that you had a comfortable stay overall and especially enjoyed the spacious and relaxing bungalow accommodation. It is also wonderful to know that you found the breakfast satisfactory and the gym adequately equipped for a simple workout. At the same time, we sincerely appreciate your constructive comments regarding the lagoon view, the condition of some hotel areas, and the air-conditioning noise. Please accept our apologies for any disappointment caused. Your feedback is extremely valuable to us, and we will certainly share it with the relevant teams for review and future improvement plans. We also understand your comments regarding the breakfast variety, and we will continue working on enhancing our offerings to provide a more enjoyable experience for guests staying multiple nights. Thank you once again for your valuable feedback and support. We truly hope to have the opportunity to welcome you back again in the future for an even better stay experience. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Nathamon L., Thank you very much for sharing your wonderful feedback following your stay at Novotel Koh Si Chang We are delighted to hear that you enjoyed our location, the relaxing environment, and found our team to be kind and attentive. It is also great to know that the cleanliness of the hotel and our breakfast selection met your expectations. Your kind words truly encourage our team to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Preechaya W., Thank you very much for your kind feedback and for rating your stay so positively. We are delighted to hear that you found your stay comfortable and that overall everything met your expectations. However, I sincerely apologize for the inconvenience caused by the jacuzzi and pool lighting not functioning properly in the evening. This is certainly not the experience we intend to provide, and your comments have been shared with our Engineering team for immediate inspection and improvement. Thank you once again for bringing this to our attention. We truly hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Wiphaporn S., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused regarding the air conditioning filter cleanliness. This is certainly not the standard we strive to maintain, and your comment has been shared with our Engineering and Housekeeping teams for immediate review and corrective action. Your feedback is very important to us as it helps us improve our services and facilities. We truly hope to have the opportunity to welcome you back again and provide you with a much better experience. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Chanannat, Thank you very much for choosing to stay with us again at Novotel Koh Si Chang and for sharing such a lovely review following your recent Songkran family getaway. We are truly delighted to hear that your second visit was once again a wonderful and relaxing experience. It is especially rewarding to know that you enjoyed the swimming pool with its beautiful view, the convenience of our direct speedboat transfer from Novotel Sriracha, and most importantly, the warm service from our team. We are also very happy that you and your family enjoyed the Songkran beach party with live music. Creating memorable holiday moments for our guests is what we strive for, and it means a lot to us to know your trip felt extra special. Please send our warm regards to your son, we look forward to welcoming him back again soon as well! Thank you once again for your kind support. We are truly looking forward to welcoming you and your family back in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager