Dear Sasithorn D., Thank you very much for your wonderful rating and kind feedback. We are delighted to hear that you enjoyed our beautiful and peaceful location, delicious food, and the warm and friendly service from our team. It is wonderful to know that you had a relaxing and enjoyable four-night vacation with us. Your kind words are a great encouragement to our team, and we truly appreciate your intention to return. We look forward to welcoming you back to Novotel Koh Si Chang for another memorable stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Aekawitch, Thank you very much for sharing such a detailed and thoughtful review of your stay at Novotel Koh Si Chang. We are truly delighted to know that you found our hotel to be the most enjoyable and reassuring part of your visit to Koh Si Chang. It is wonderful to hear that you enjoyed the spacious and comfortable room, beautiful sea view, peaceful atmosphere, swimming pool, and especially the convenience of our speedboat transfer between Sriracha and Koh Si Chang. We are also very pleased that our Front Desk and Reception team were able to assist you with the THB 500 Chonburi promotion and help resolve the matters you experienced before arrival. We will certainly share your kind recognition with the team. At the same time, we sincerely appreciate your constructive feedback regarding the pre-arrival experience. We fully understand your point that, particularly for first-time guests, essential information such as the parking location on the Sriracha side, available promotions, transportation arrangements, and other practical details should be communicated proactively rather than waiting for guests to ask. Your feedback is very valuable to us, and we will review how we can improve our pre-arrival communication to make the journey to Koh Si Chang clearer and more seamless from the very beginning. We also appreciate your comments regarding the payment link. We will share this with the relevant team for review and improvement. It is especially heartwarming to know that you found our team friendly and helpful, and that you enjoyed your dinner and the warm service from our restaurant colleagues. Your kind words will certainly be shared with the team as encouragement. Thank you once again for your trust and for recommending Novotel Koh Si Chang. We would be absolutely delighted to welcome you and your partner back to the island and provide you with another comfortable, relaxing, and worry-free stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Thanya, Thank you very much for taking the time to share your feedback with us. We are pleased to know that you had a comfortable stay at Novotel Koh Si Chang. We sincerely apologize for the moldy smell you experienced in the bedroom. This is certainly not the experience we would like our guests to have. We have shared your feedback with our Housekeeping and Engineering teams for further inspection and appropriate action to prevent this issue from recurring. We also truly appreciate your suggestion regarding extending our massage service hours until 8–9 PM. We understand how convenient this would be for guests, especially after enjoying their activities during the day. We will share your suggestion with our team for further consideration. Thank you once again for helping us improve. We hope to have the pleasure of welcoming you back to Koh Si Chang and providing you with an even more comfortable stay next time. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Noppanut, Thank you for taking the time to share your feedback following your recent stay at Novotel Koh Si Chang. We are delighted to know that you enjoyed the peaceful atmosphere, spacious room, and comfortable stay. It is always rewarding to receive such positive comments from our guests. We also appreciate your suggestion regarding the additional furniture in the room. Your recommendation for adding items such as a sofa or a working table has been shared with our management team for consideration as we continue to enhance our guest experience. At the same time, we sincerely apologize for the unexpected water shortage that occurred during the morning of your stay. We understand the inconvenience this caused and appreciate your patience and understanding while the issue was being resolved. Please be assured that we are taking steps to minimize the possibility of such incidents in the future. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Novotel Koh Si Chang for an even better stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Wichada P., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Koh Si Chang. We sincerely appreciate your loyalty as an ALL Gold member and are truly sorry that your experience did not meet your expectations. Please accept our sincere apologies for the delay in receiving your room key upon arrival. We understand how disappointing it is to wait beyond the expected check-in time, especially after a journey, and we regret the inconvenience this caused. We are also very sorry to learn about the condition of the swimming pool facilities, including the lack of towels and the cleanliness issues in the pool restrooms. This is certainly not the standard we strive to maintain, and your comments have been shared with our Housekeeping and Engineering teams for immediate review and corrective action. Furthermore, we deeply regret the inconvenience caused by the malfunctioning bedroom light. We understand how frustrating it must have been, particularly late at night, and we apologize that the issue was not resolved promptly, requiring you to find an alternative solution. At the same time, we are grateful for your kind recognition of our reception team and other staff members. It is encouraging to know that their service left a positive impression despite the challenges you encountered. Your compliments will be shared with the team as motivation to continue delivering genuine hospitality. We also appreciate your suggestion regarding providing recommendations or activities for guests while waiting for their rooms. This is valuable feedback, and we will certainly consider ways to enhance the arrival experience for our guests. Thank you once again for your honest feedback. We hope you will give us another opportunity to restore your confidence and provide you with the seamless and enjoyable stay you deserve. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Naritchone M., Warm greetings from Novotel Koh Si Chang. Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score of 100. We are truly delighted to know that your stay with us helped you "recharge the battery of life." Your kind words perfectly capture the relaxing experience we strive to create for all of our guests. It is also a pleasure to learn that you found everything to be excellent. Your positive feedback is a great encouragement to our entire team and motivates us to continue delivering memorable experiences. We sincerely appreciate your support and look forward to welcoming you back to Novotel Koh Si Chang for another relaxing getaway in the near future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Nutwaranon, Thank you for taking the time to share your feedback. We sincerely apologize for the delay in processing your stay credit and for the poor communication you experienced. We understand how frustrating it must have been to wait 18 days and make several follow-ups via Facebook before the matter was resolved. This is certainly not the level of service we aim to provide. Please be assured that your comments have been shared with the relevant teams for review so that we can improve our response time and communication process, ensuring a more seamless experience for our valued guests in the future. We truly appreciate your patience and your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Koh Si Chang and provide you with the level of service you rightfully expect. Kind regards, Management Team Novotel Koh Si Chang

Dear Sailuk P., Thank you very much for taking the time to share your feedback following your recent stay at Novotel Koh Si Chang. We are delighted to know that you found your stay comfortable overall. At the same time, we sincerely apologize that the cleanliness of the toilet did not meet your expectations. Your comments have been shared with our Housekeeping team for immediate review and reinforcement to ensure our cleaning standards are consistently maintained. We also appreciate your valuable suggestions regarding our shuttle service between the public pier and the resort. We understand that having only two scheduled transfers each day may not always be convenient, and your recommendation to increase the frequency has been noted and will be shared with our management team for future consideration. Regarding your stay in the Pool Villa, thank you for highlighting the walking distance to the lobby. We understand that the route may be challenging for some guests, and we appreciate your thoughtful suggestion about providing a mini stairway or an easier access route. Feedback such as yours is invaluable as we continue to improve our facilities and guest experience. Thank you once again for your constructive comments. We truly appreciate your support and hope to have the pleasure of welcoming you back to Novotel Koh Si Chang for an even more enjoyable stay in the future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Thitichaya, Thank you very much for taking the time to share your feedback following your recent stay at Novotel Koh Si Chang. We are delighted to know that you had a comfortable stay and appreciated the cleanliness of your room, the well-organized amenities, and our hotel facilities. Your kind words are truly encouraging and will be shared with our team. We also appreciate your understanding regarding the water pressure. As our hotel is located on an island, the water supply system does present certain operational challenges, but we continue to work on improvements to provide a more comfortable experience for our guests. Thank you as well for your valuable comments about breakfast. We are sorry that the variety and taste did not fully meet your expectations. Your feedback has been shared with our Kitchen team for review, as we are always looking for ways to enhance our breakfast selection and overall dining experience. We truly appreciate your balanced feedback and hope to have the pleasure of welcoming you back for an even better stay in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Wikanda, Thank you for taking the time to share your feedback following your recent stay at Novotel Koh Si Chang. We sincerely appreciate your comments. We are sorry to learn that your experience did not meet your expectations, particularly regarding the room upgrade, the condition of your accommodation, and the cleanliness of the private pool. Regarding the complimentary room upgrade for Accor members, we apologize if the conditions were not communicated clearly. Complimentary upgrades are subject to membership benefits, room availability, and the hotel's terms and conditions at the time of arrival. We appreciate your feedback and will review how this information is presented to avoid misunderstandings in the future. We also regret that the condition of the oceanfront room and the private pool affected your stay. Your comments regarding the maintenance issues, aging facilities, and pool cleanliness have been shared with our Engineering and Housekeeping teams for immediate attention and follow-up. We are continuously working to improve our facilities and your feedback is invaluable in helping us prioritize these improvements. We are grateful to know that you found our team members helpful, and we will certainly share your kind words with them. We hope you will give us another opportunity to welcome you back and provide you with a much more enjoyable experience. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Jiraporn, Thank you very much for taking the time to share your wonderful feedback following your stay at Novotel Koh Si Chang. We are delighted to know that you had a comfortable stay and especially enjoyed our swimming pool as well as the in-room amenities. It is wonderful to hear that our shampoo and soap suited your sensitive skin, as we always strive to provide products that enhance our guests' comfort and well-being. Your kind compliments regarding our friendly, helpful, and service-minded team are truly appreciated. Your recognition will certainly be shared with all our Heartists, as it serves as great encouragement for them to continue delivering exceptional hospitality. We sincerely appreciate your support and look forward to welcoming you back to Novotel Koh Si Chang for another relaxing and memorable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Ms. Busaraporn, Thank you very much for sharing your wonderful feedback regarding your recent stay at Novotel Koh Si Chang. We are delighted to know that you enjoyed the beautiful view and that our team’s heartfelt hospitality made your stay memorable. Your kind words about our staff's excellent service mindset are truly appreciated and will be shared with the entire team. Recognition such as yours inspires us to continue delivering warm and genuine service to all our guests. We sincerely appreciate your support and look forward to welcoming you back to Novotel Koh Si Chang for another enjoyable stay in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Eduards Z., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Novotel Koh Si Chang. We are pleased to hear that you had a comfortable stay overall and especially enjoyed the spacious and relaxing bungalow accommodation. It is also wonderful to know that you found the breakfast satisfactory and the gym adequately equipped for a simple workout. At the same time, we sincerely appreciate your constructive comments regarding the lagoon view, the condition of some hotel areas, and the air-conditioning noise. Please accept our apologies for any disappointment caused. Your feedback is extremely valuable to us, and we will certainly share it with the relevant teams for review and future improvement plans. We also understand your comments regarding the breakfast variety, and we will continue working on enhancing our offerings to provide a more enjoyable experience for guests staying multiple nights. Thank you once again for your valuable feedback and support. We truly hope to have the opportunity to welcome you back again in the future for an even better stay experience. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Nathamon L., Thank you very much for sharing your wonderful feedback following your stay at Novotel Koh Si Chang We are delighted to hear that you enjoyed our location, the relaxing environment, and found our team to be kind and attentive. It is also great to know that the cleanliness of the hotel and our breakfast selection met your expectations. Your kind words truly encourage our team to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Preechaya W., Thank you very much for your kind feedback and for rating your stay so positively. We are delighted to hear that you found your stay comfortable and that overall everything met your expectations. However, I sincerely apologize for the inconvenience caused by the jacuzzi and pool lighting not functioning properly in the evening. This is certainly not the experience we intend to provide, and your comments have been shared with our Engineering team for immediate inspection and improvement. Thank you once again for bringing this to our attention. We truly hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Wiphaporn S., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused regarding the air conditioning filter cleanliness. This is certainly not the standard we strive to maintain, and your comment has been shared with our Engineering and Housekeeping teams for immediate review and corrective action. Your feedback is very important to us as it helps us improve our services and facilities. We truly hope to have the opportunity to welcome you back again and provide you with a much better experience. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Chanannat, Thank you very much for choosing to stay with us again at Novotel Koh Si Chang and for sharing such a lovely review following your recent Songkran family getaway. We are truly delighted to hear that your second visit was once again a wonderful and relaxing experience. It is especially rewarding to know that you enjoyed the swimming pool with its beautiful view, the convenience of our direct speedboat transfer from Novotel Sriracha, and most importantly, the warm service from our team. We are also very happy that you and your family enjoyed the Songkran beach party with live music. Creating memorable holiday moments for our guests is what we strive for, and it means a lot to us to know your trip felt extra special. Please send our warm regards to your son, we look forward to welcoming him back again soon as well! Thank you once again for your kind support. We are truly looking forward to welcoming you and your family back in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Pasakorn T., Thank you very much for taking the time to share your feedback following your recent stay with us and for your kind rating. We are delighted to hear that you enjoyed the decoration, comfort, and nice view from Room 101, and that our team’s service made a positive impression on you. Your compliments about our staff are truly appreciated and will be shared with the team. At the same time, thank you for your helpful comment regarding the floor maintenance. Please be assured that we have shared this with our Engineering team for improvement. We also sincerely regret the inconvenience caused by the low tide, which occasionally affects access to the hotel pier. We truly appreciate your understanding as this is dependent on natural conditions. We hope to have the pleasure of welcoming you back again for another relaxing stay at Novotel Koh Si Chang in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Thanaphon B., Thank you very much for your perfect rating and for taking the time to share your thoughtful feedback following your recent stay with us at Novotel Koh Si Chang. We are truly delighted to hear that you enjoyed the spacious room and especially the Pool Villa experience. At the same time, we sincerely appreciate your kind suggestion regarding room maintenance. Please be assured that your comment has been shared with our Engineering team for further review and improvement to ensure the highest level of comfort for our guests. Regarding your observation about the charge for a bucket of ice, thank you very much for bringing this to our attention. We understand your expectation, particularly considering the room rate, and your feedback is valuable for us to review how we communicate and provide this service more appropriately in the future. Your comments are greatly appreciated and help us continue improving our guest experience. We truly hope to have the pleasure of welcoming you back again for another relaxing stay with us soon. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager