Novotel Koh Si Chang 4 stars

Dear Khun Chitlada p., Thank you very much for your great score of 9.0 and for sharing your positive feedback with us. We are delighted to hear that you enjoyed the nice view and our great food. Your kind words truly motivate our team, and we look forward to welcoming you back for another wonderful stay soon. Warm regards, Sirinthip "Pooh" Inpakdee Assistant Front Office Manager

Dear Khun Patavee S., Thank you very much for your helpful suggestion regarding our shuttle bus service. We would like to clarify that the shuttle bus schedule is arranged to align with the boat timetable. During non-scheduled hours, the shuttle is assigned to transport guests to various sightseeing points around the island. Therefore, we are unable to provide a shuttle to the pier every hour as suggested. However, we truly appreciate your feedback. Your suggestion is valuable to us, and we will certainly take it into consideration as we continue improving our services. Thank you once again for your kind recommendation, and we hope to have the pleasure of welcoming you back in the future. Warm regards, Sirinthip "Pooh" Inpakdee Assistant Front Office Manager

Dear Khun W., Thank you very much for sharing such a detailed and thoughtful review. We’re delighted to know that your stay was peaceful and relaxing, with clean rooms, good food, and attentive staff. It’s wonderful to hear that our team’s politeness, respectfulness, and efficiency made a positive impression, and that the atmosphere of the hotel and grounds added to your enjoyment. We appreciate your comments on the food pricing and will take this into consideration as we continue to improve. It’s also great to hear that the booking process, website, and accuracy of the photos met your expectations, with no surprises during check-in or check-out. Your recognition of our staff’s efforts to communicate in English, even with limited skills, is very encouraging. We’re also glad you noticed and appreciated the saline purification in the pool as part of our sustainable practices. Thank you again for your kind words. We look forward to welcoming you back for another relaxing and enjoyable stay. Sincerely, THANAKAN RANGNOI FRONT OFFICE MANAGER NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon Road, Surasak, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… / Ext: 4500

Dear Khun Ratchanee , Thank you very much for your detailed and thoughtful review — we truly appreciate the time you took to share both the highlights and areas for improvement. We’re glad to hear that you enjoyed the spacious room, comfortable bed, and the beautiful view from the balcony. It’s also wonderful to know that our staff’s politeness and helpfulness made a positive impression during your stay. We sincerely apologize for the inconveniences you experienced, particularly with the faucet, door lock, and water temperature control. Your feedback has been shared with our maintenance team for immediate inspection and resolution. Regarding the booking process, we’re sorry for the miscommunication and the multiple calls it took to finalize — we’re reviewing our procedures to ensure smoother and more accurate handling in the future. Thank you for pointing out the cleanliness detail and the condition of the hand gel bottle. We’ll make sure our housekeeping team pays closer attention to these small but important touches. As for sustainability, we appreciate your observation and will continue working to make our practices more visible and impactful. Your insights help us grow, and we hope to have the opportunity to welcome you back with an even better experience next time. If there’s anything we can prepare in advance for your next visit, please don’t hesitate to let us know. Sincerely, THANAKAN RANGNOI FRONT OFFICE MANAGER NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon Road, Surasak, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… / Ext: 4500

Dear Khun Phonnathorn B., Thank you very much for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced regarding the sofa bed and the credit guarantee hold. We truly regret the miscommunication from our reservation team about the room setup, and we appreciate you bringing this matter to our attention. Please be assured that your comments have been shared with the relevant teams to ensure clearer communication and better accuracy in future bookings. Regarding the credit guarantee, the release period depends on the bank’s process and policy, which may take up to several weeks in some cases. However, we understand your concern and will review how we can make this process smoother for our guests. We truly appreciate your valuable feedback, which helps us improve our service, and we hope to have the opportunity to welcome you back again for a much better experience. Kind regards, Sirinthip "Pooh" Inpakdee Assistant Front Office Manager