Novotel Koh Si Chang 4 stars

Dear Khun Preechaya W., Thank you very much for your kind feedback and for rating your stay so positively. We are delighted to hear that you found your stay comfortable and that overall everything met your expectations. However, I sincerely apologize for the inconvenience caused by the jacuzzi and pool lighting not functioning properly in the evening. This is certainly not the experience we intend to provide, and your comments have been shared with our Engineering team for immediate inspection and improvement. Thank you once again for bringing this to our attention. We truly hope to have the opportunity to welcome you back for an even better experience in the future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Wiphaporn S., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused regarding the air conditioning filter cleanliness. This is certainly not the standard we strive to maintain, and your comment has been shared with our Engineering and Housekeeping teams for immediate review and corrective action. Your feedback is very important to us as it helps us improve our services and facilities. We truly hope to have the opportunity to welcome you back again and provide you with a much better experience. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Chanannat, Thank you very much for choosing to stay with us again at Novotel Koh Si Chang and for sharing such a lovely review following your recent Songkran family getaway. We are truly delighted to hear that your second visit was once again a wonderful and relaxing experience. It is especially rewarding to know that you enjoyed the swimming pool with its beautiful view, the convenience of our direct speedboat transfer from Novotel Sriracha, and most importantly, the warm service from our team. We are also very happy that you and your family enjoyed the Songkran beach party with live music. Creating memorable holiday moments for our guests is what we strive for, and it means a lot to us to know your trip felt extra special. Please send our warm regards to your son, we look forward to welcoming him back again soon as well! Thank you once again for your kind support. We are truly looking forward to welcoming you and your family back in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Pasakorn T., Thank you very much for taking the time to share your feedback following your recent stay with us and for your kind rating. We are delighted to hear that you enjoyed the decoration, comfort, and nice view from Room 101, and that our team’s service made a positive impression on you. Your compliments about our staff are truly appreciated and will be shared with the team. At the same time, thank you for your helpful comment regarding the floor maintenance. Please be assured that we have shared this with our Engineering team for improvement. We also sincerely regret the inconvenience caused by the low tide, which occasionally affects access to the hotel pier. We truly appreciate your understanding as this is dependent on natural conditions. We hope to have the pleasure of welcoming you back again for another relaxing stay at Novotel Koh Si Chang in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Thanaphon B., Thank you very much for your perfect rating and for taking the time to share your thoughtful feedback following your recent stay with us at Novotel Koh Si Chang. We are truly delighted to hear that you enjoyed the spacious room and especially the Pool Villa experience. At the same time, we sincerely appreciate your kind suggestion regarding room maintenance. Please be assured that your comment has been shared with our Engineering team for further review and improvement to ensure the highest level of comfort for our guests. Regarding your observation about the charge for a bucket of ice, thank you very much for bringing this to our attention. We understand your expectation, particularly considering the room rate, and your feedback is valuable for us to review how we communicate and provide this service more appropriately in the future. Your comments are greatly appreciated and help us continue improving our guest experience. We truly hope to have the pleasure of welcoming you back again for another relaxing stay with us soon. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager