Novotel Koh Si Chang 4 stars

Dear Ms. Naritchone M., Warm greetings from Novotel Koh Si Chang. Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score of 100. We are truly delighted to know that your stay with us helped you "recharge the battery of life." Your kind words perfectly capture the relaxing experience we strive to create for all of our guests. It is also a pleasure to learn that you found everything to be excellent. Your positive feedback is a great encouragement to our entire team and motivates us to continue delivering memorable experiences. We sincerely appreciate your support and look forward to welcoming you back to Novotel Koh Si Chang for another relaxing getaway in the near future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Mr. Nutwaranon, Thank you for taking the time to share your feedback. We sincerely apologize for the delay in processing your stay credit and for the poor communication you experienced. We understand how frustrating it must have been to wait 18 days and make several follow-ups via Facebook before the matter was resolved. This is certainly not the level of service we aim to provide. Please be assured that your comments have been shared with the relevant teams for review so that we can improve our response time and communication process, ensuring a more seamless experience for our valued guests in the future. We truly appreciate your patience and your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Koh Si Chang and provide you with the level of service you rightfully expect. Kind regards, Management Team Novotel Koh Si Chang

Dear Sailuk P., Thank you very much for taking the time to share your feedback following your recent stay at Novotel Koh Si Chang. We are delighted to know that you found your stay comfortable overall. At the same time, we sincerely apologize that the cleanliness of the toilet did not meet your expectations. Your comments have been shared with our Housekeeping team for immediate review and reinforcement to ensure our cleaning standards are consistently maintained. We also appreciate your valuable suggestions regarding our shuttle service between the public pier and the resort. We understand that having only two scheduled transfers each day may not always be convenient, and your recommendation to increase the frequency has been noted and will be shared with our management team for future consideration. Regarding your stay in the Pool Villa, thank you for highlighting the walking distance to the lobby. We understand that the route may be challenging for some guests, and we appreciate your thoughtful suggestion about providing a mini stairway or an easier access route. Feedback such as yours is invaluable as we continue to improve our facilities and guest experience. Thank you once again for your constructive comments. We truly appreciate your support and hope to have the pleasure of welcoming you back to Novotel Koh Si Chang for an even more enjoyable stay in the future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Thitichaya, Thank you very much for taking the time to share your feedback following your recent stay at Novotel Koh Si Chang. We are delighted to know that you had a comfortable stay and appreciated the cleanliness of your room, the well-organized amenities, and our hotel facilities. Your kind words are truly encouraging and will be shared with our team. We also appreciate your understanding regarding the water pressure. As our hotel is located on an island, the water supply system does present certain operational challenges, but we continue to work on improvements to provide a more comfortable experience for our guests. Thank you as well for your valuable comments about breakfast. We are sorry that the variety and taste did not fully meet your expectations. Your feedback has been shared with our Kitchen team for review, as we are always looking for ways to enhance our breakfast selection and overall dining experience. We truly appreciate your balanced feedback and hope to have the pleasure of welcoming you back for an even better stay in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Wikanda, Thank you for taking the time to share your feedback following your recent stay at Novotel Koh Si Chang. We sincerely appreciate your comments. We are sorry to learn that your experience did not meet your expectations, particularly regarding the room upgrade, the condition of your accommodation, and the cleanliness of the private pool. Regarding the complimentary room upgrade for Accor members, we apologize if the conditions were not communicated clearly. Complimentary upgrades are subject to membership benefits, room availability, and the hotel's terms and conditions at the time of arrival. We appreciate your feedback and will review how this information is presented to avoid misunderstandings in the future. We also regret that the condition of the oceanfront room and the private pool affected your stay. Your comments regarding the maintenance issues, aging facilities, and pool cleanliness have been shared with our Engineering and Housekeeping teams for immediate attention and follow-up. We are continuously working to improve our facilities and your feedback is invaluable in helping us prioritize these improvements. We are grateful to know that you found our team members helpful, and we will certainly share your kind words with them. We hope you will give us another opportunity to welcome you back and provide you with a much more enjoyable experience. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager