Novotel Koh Si Chang 4 stars

Dear Khun Surachet R., Warm greetings from Novotel Koh Si Chang! Thank you very much for taking the time to share your kind feedback with us. We are truly delighted to hear that you found our hotel to be one of the most beautiful on Koh Si Chang and that you enjoyed the service provided by our Heartists, the swimming pool, the stunning views, and the delicious food at our restaurant. Your compliments are greatly appreciated and have been shared with our team as encouragement. At the same time, please accept our sincere apologies for the inconveniences you experienced regarding the dirty water along the walkways, insects in the guest room, and the noise disturbances during the night. This is certainly not the level of comfort we aim to provide. Your comments have been shared with our Engineering and Housekeeping teams for immediate review and corrective action to prevent similar situations in the future. Guest feedback like yours is very valuable to us as it helps us continue improving both our facilities and services. We truly hope to have the opportunity to welcome you back again for a more comfortable and enjoyable stay with us on your next visit to Koh Si Chang. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Wat B., Thank you very much for sharing your feedback and for choosing to stay with us. We are delighted to hear that you enjoyed the promotion, found your stay comfortable, and appreciated our convenient location. It is also wonderful to know that our team members provided you with good service during your visit with your group of friends. We truly hope to have the pleasure of welcoming you and your friends back again for another enjoyable stay in the near future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Thitikwan, Thank you very much for taking the time to share such a detailed account of your recent stay at Novotel Koh Sichang. We deeply regret to learn of the maintenance and safety issues you encountered during your visit from 26–28 February 2026, and we sincerely apologize for the inconvenience and distress this caused you and your family. We are truly sorry for the water leakage in the bathroom, the clogged vanity sink, and the malfunctioning lighting in the connecting room. We understand how these issues disrupted your holiday plans and created unnecessary stress, particularly as you were traveling with a toddler. While we are pleased to hear that our staff members were helpful, professional, and attentive, we recognize that the series of issues you experienced should never have occurred. Your feedback highlights the need for more thorough pre-arrival inspections and stronger quality control measures, and we will be reviewing our procedures immediately to prevent similar incidents in the future. We greatly value your constructive feedback and the time you took to share it with us. Please be assured that your comments have been escalated to our executive management team for urgent attention. We would also like to extend our sincere apologies once again and assure you that appropriate steps will be taken to address your concerns. In recognition of the disruption and inconvenience caused, we will be reviewing suitable compensation options and will contact you directly regarding this matter. Thank you for your loyalty and for giving us the opportunity to improve. We hope to regain your trust and welcome you back in the future under much better circumstances. With deepest regret and appreciation, THANAKAN RANGNOI FRONT OFFICE MANAGER NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon Road, Surasak, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… / Ext: 4500

Dear Khun Yordmanu S., Thank you for taking the time to share your feedback with us. I am truly sorry to learn that your first impression was a disappointing one, particularly due to the delay in room readiness upon your arrival. While our official check-in time is 3:00 PM, we fully understand and agree that punctuality and clear communication are essential, especially for a hotel of our standard. A delay of more than 40 minutes is certainly not the level of professionalism we strive to deliver, and I sincerely apologize for the inconvenience this caused you. I am also very concerned to hear that our team did not offer an apology or show appropriate service recovery at the time of key collection. This does not reflect our service values, and your comments have been shared with the team for immediate review and improvement. Please accept our sincere apologies for this experience. Your feedback is invaluable to us, and we truly hope to have another opportunity to welcome you back and provide the professional and seamless stay that you rightfully expected. Kind regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Sriprae, Thank you so much for your wonderful feedback! We’re delighted to hear that you found our hotel peaceful and relaxing, the perfect place to recharge your energy. It’s truly rewarding to know you loved your stay and felt warmly welcomed by all of our staff. Your kind words mean a great deal to the entire team, and we’re thrilled to have made such a positive impression. We look forward to welcoming you back again soon for another memorable experience. Sincerely, THANAKAN RANGNOI FRONT OFFICE MANAGER NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon Road, Surasak, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… / Ext: 4500