Novotel Koh Si Chang 4 stars

Dear Mr. Aekawitch, Thank you very much for sharing such a detailed and thoughtful review of your stay at Novotel Koh Si Chang. We are truly delighted to know that you found our hotel to be the most enjoyable and reassuring part of your visit to Koh Si Chang. It is wonderful to hear that you enjoyed the spacious and comfortable room, beautiful sea view, peaceful atmosphere, swimming pool, and especially the convenience of our speedboat transfer between Sriracha and Koh Si Chang. We are also very pleased that our Front Desk and Reception team were able to assist you with the THB 500 Chonburi promotion and help resolve the matters you experienced before arrival. We will certainly share your kind recognition with the team. At the same time, we sincerely appreciate your constructive feedback regarding the pre-arrival experience. We fully understand your point that, particularly for first-time guests, essential information such as the parking location on the Sriracha side, available promotions, transportation arrangements, and other practical details should be communicated proactively rather than waiting for guests to ask. Your feedback is very valuable to us, and we will review how we can improve our pre-arrival communication to make the journey to Koh Si Chang clearer and more seamless from the very beginning. We also appreciate your comments regarding the payment link. We will share this with the relevant team for review and improvement. It is especially heartwarming to know that you found our team friendly and helpful, and that you enjoyed your dinner and the warm service from our restaurant colleagues. Your kind words will certainly be shared with the team as encouragement. Thank you once again for your trust and for recommending Novotel Koh Si Chang. We would be absolutely delighted to welcome you and your partner back to the island and provide you with another comfortable, relaxing, and worry-free stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Thanya, Thank you very much for taking the time to share your feedback with us. We are pleased to know that you had a comfortable stay at Novotel Koh Si Chang. We sincerely apologize for the moldy smell you experienced in the bedroom. This is certainly not the experience we would like our guests to have. We have shared your feedback with our Housekeeping and Engineering teams for further inspection and appropriate action to prevent this issue from recurring. We also truly appreciate your suggestion regarding extending our massage service hours until 8–9 PM. We understand how convenient this would be for guests, especially after enjoying their activities during the day. We will share your suggestion with our team for further consideration. Thank you once again for helping us improve. We hope to have the pleasure of welcoming you back to Koh Si Chang and providing you with an even more comfortable stay next time. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Khun Noppanut, Thank you for taking the time to share your feedback following your recent stay at Novotel Koh Si Chang. We are delighted to know that you enjoyed the peaceful atmosphere, spacious room, and comfortable stay. It is always rewarding to receive such positive comments from our guests. We also appreciate your suggestion regarding the additional furniture in the room. Your recommendation for adding items such as a sofa or a working table has been shared with our management team for consideration as we continue to enhance our guest experience. At the same time, we sincerely apologize for the unexpected water shortage that occurred during the morning of your stay. We understand the inconvenience this caused and appreciate your patience and understanding while the issue was being resolved. Please be assured that we are taking steps to minimize the possibility of such incidents in the future. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Novotel Koh Si Chang for an even better stay. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Wichada P., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Koh Si Chang. We sincerely appreciate your loyalty as an ALL Gold member and are truly sorry that your experience did not meet your expectations. Please accept our sincere apologies for the delay in receiving your room key upon arrival. We understand how disappointing it is to wait beyond the expected check-in time, especially after a journey, and we regret the inconvenience this caused. We are also very sorry to learn about the condition of the swimming pool facilities, including the lack of towels and the cleanliness issues in the pool restrooms. This is certainly not the standard we strive to maintain, and your comments have been shared with our Housekeeping and Engineering teams for immediate review and corrective action. Furthermore, we deeply regret the inconvenience caused by the malfunctioning bedroom light. We understand how frustrating it must have been, particularly late at night, and we apologize that the issue was not resolved promptly, requiring you to find an alternative solution. At the same time, we are grateful for your kind recognition of our reception team and other staff members. It is encouraging to know that their service left a positive impression despite the challenges you encountered. Your compliments will be shared with the team as motivation to continue delivering genuine hospitality. We also appreciate your suggestion regarding providing recommendations or activities for guests while waiting for their rooms. This is valuable feedback, and we will certainly consider ways to enhance the arrival experience for our guests. Thank you once again for your honest feedback. We hope you will give us another opportunity to restore your confidence and provide you with the seamless and enjoyable stay you deserve. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager

Dear Ms. Naritchone M., Warm greetings from Novotel Koh Si Chang. Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score of 100. We are truly delighted to know that your stay with us helped you "recharge the battery of life." Your kind words perfectly capture the relaxing experience we strive to create for all of our guests. It is also a pleasure to learn that you found everything to be excellent. Your positive feedback is a great encouragement to our entire team and motivates us to continue delivering memorable experiences. We sincerely appreciate your support and look forward to welcoming you back to Novotel Koh Si Chang for another relaxing getaway in the near future. Warm regards, Sirinthip Inpakdee (Pooh) Assistant Front Office Manager