Mercure Hotel Wiesbaden City 4 stars

Customer review rating (ALL Rating) 4.2/5 2,403 reviews

Mercure Hotel Wiesbaden City - Image 1
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Description

Hotel extras

  • Wellness area with pool, sauna and fitness room (no extra charge)

  • Hotel with a welcoming atmosphere in the centre of Wiesbaden

  • Urban chic lobby with bar and a restaurant featuring local cuisine

  • 235 comfortable rooms, with connecting doors available on request

  • 6 state-of-the-art, flexible meeting facilities and parking garage

Our accommodation(s)

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 WIESBADEN
Germany

GPS:50.078563, 8.242863

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LILI RESTAURANT & LOUNGE

Non contractual photo

Modern, elegant and cosmopolitan, our restaurant features a carefully curated menu. Enjoy international cuisine in a relaxed atmosphere alongside authentic Hessian specialties and fine Rheingau wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,403 reviews

Customer review rating 5.0/5

Chris D. Business - Confirmed reviews ALL

Centrally located to everything downtown, friendly staff and comfortable rooms.

Dear Chris D., Thank you for your kind words regarding your recent stay at Mercure Hotel Wiesbaden City. We are delighted to hear that you appreciated our central location, as well as the friendliness of our staff and the comfort of our rooms. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 3.0/5

Michael M. Couples - Confirmed reviews ALL

Comfortable hotel, though the rooms are a little dated. Breakfast was underwhelming. Surely a good German hotel should offer soft boiled eggs and not just hard boiled eggs. A welcome amenity was offered in the room, but no upgrade.

Dear Michael M., Thank you for your feedback regarding your recent stay. We appreciate your comments about the hotel's location and comfort. We take your suggestions about breakfast options and room updates seriously as we aim to enhance our guests' experiences. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 4.5/5

Alexey V. Business - Confirmed reviews ALL

Sauna and gym could be better. As specially gym

Dear Alexey V., Thank you for your kind words regarding your comfortable stay and our staff. We appreciate your feedback on the sauna and gym facilities, and we will take it into consideration for future improvements. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 4.0/5

Juan R. R. Business - Confirmed reviews ALL

The check out was very easy, but I never received the bill per mail. As I am receiving this questionnaire, it means you have my right adress. Can you send it to me please?

Dear Juan R. R., Thank you for your positive feedback regarding your stay with us. We are pleased to hear that you found our location convenient and your accommodations comfortable. Regarding the billing issue, please contact our front desk directly for assistance, and they will be happy to help you. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 3.0/5

Goerkem A. B. Business - Confirmed reviews ALL

Unfortunately, my experience was not very good and I have stayed in many hotels in my last 25 years. 1) In my room 252, it was not possible to shut down air conditioning. I tried to shut it down, it showed "off", but it started to blow cold weather at night and then at 06:00 am and it woke me up. 2) As there is no silicon profile in the shower between glass plates at the bottom part, all water flows out to the floor, outside the shower. 3) You can improve ypur breakfast by putting various fresh fruits in different colours, for example strawberries, banana, oranges. There were only three small orange slices in the whole fruit salad.

Dear Goerkem A. B., Thank you for sharing your feedback regarding your recent stay at Mercure Hotel Wiesbaden City. I regret to hear that your experience did not meet your expectations in several areas. Regarding the air conditioning issue in your room, I apologize for the inconvenience you faced. Our team is committed to ensuring a comfortable stay for all guests, and I appreciate you bringing this to our attention. Concerning the shower design, your observation about water drainage is valuable, and we will review it to enhance guest comfort. I also appreciate your suggestions for our breakfast offerings. We strive to provide a varied selection, and your feedback regarding fresh fruits will be taken into consideration as we continuously seek to improve our services. Your comments are instrumental in helping us enhance the experience for our guests. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable stay. Best regards, Mercure Hotel Wiesbaden City

Other web-users rate our hotel

  • 722 reviews 8.9/10 Location
  • 1,107 reviews 5.6/10 Room
  • 893 reviews 8.3/10 Service
  • 13 reviews 4.8/10 WiFi
  • 597 reviews 8.2/10 Breakfast
  • 477 reviews 6/10 Comfort
  • 455 reviews 5.2/10 Cleanliness
  • 162 reviews 3.8/10 Value

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