ibis Mainz City 2.5 stars

Customer review rating (ALL Rating) 4.5/5 1,145 reviews

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Description

Hotel extras

  • City center location, just 5 minutes' walk to the Rhine promenade - 328 yards (300 m) away

  • Highway connection 1.2 miles (2 km) away, train and bus station 328 yards (300 m) away

  • Hotel parking garage, 3 parking spaces for buses right next to the hotel

  • own underground car park, 3 bus parks in front of hotel, bicycle parking

  • 4 meeting rooms have A/C, natural light, no columns, and can be darkened

Our accommodation(s)

Hotel location

ibis Mainz City

Holzhofstrasse 2
55116 MAINZ
Germany

GPS:49.994691, 8.280523

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,145 reviews

Customer review rating 2.5/5

Geoff L. Couples - Confirmed reviews ALL

Mainz is very well situated as is the hotel where we stayed. I had deliberately booked a superior room expecting it to be just that. Our room was a good size and nice and quiet. But I have never stayed in an hotel anywhere in the world where I had to make my own bed and wash the cups each day. The room service was very poor. The breakfast buffet was nice and varied but the items which should have been warm ( bacon and scrambled eggs) were not warm at all. Because of the location the hotel should have a lot of repeat bookings but if other travellers had a similar experience I imagine they would be unlikely to return. Sorry to be negative but our stay could have been so much better with only a few small improvements.

Dear Geoff L., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your positive remarks about our location and the size of your room; however, I regret to learn that your experience did not meet your expectations in several areas. I understand your concerns regarding the housekeeping service and the breakfast offerings. Our team strives to maintain a high standard of cleanliness and service, and I will ensure that your comments are addressed with the appropriate departments. Regarding the breakfast, we aim to provide a variety of warm dishes, and I apologize for falling short in this instance. Your feedback is valuable and will assist us in refining our services to enhance guest satisfaction. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve. Best regards, Pascal Hauser, ibis Mainz city

Customer review rating 5.0/5

Rowena W. Solo - Confirmed reviews ALL

Staff were helpful, the room was clean and quiet. Breakfast was a bit crowded and noisy but only to be expected in a busy hotel.

Dear Rowena W., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our staff helpful and your room clean and quiet. We appreciate your understanding of the breakfast crowd, which can indeed occur in a busy hotel environment. Best regards, Pascal Hauser, ibis Mainz city

Customer review rating 5.0/5

Alyson S. Solo - Confirmed reviews ALL

I had a great time staying here. Staff was very friendly and it was close to a train station and very close to the concert venue I went to that night. The bed was comfortable and I liked having a fridge.

Dear Alyson s., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our location convenient. It is always rewarding to know that our staff made a positive impact on your experience. We look forward to welcoming you back in the future. Pascal Hauser, ibis Mainz City

Customer review rating 4.5/5

Francesco A. Business - Confirmed reviews ALL

Great people at the reception

Dear Francesco A., Thank you for your kind words regarding our reception team. We are delighted to hear that you had a positive experience during your stay. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Pascal Hauser, ibis Mainz city

Customer review rating 4.5/5

Priscila S. G. Solo - Confirmed reviews ALL

Always easy to check in

Dear Priscila S. G., Thank you for your positive feedback regarding our location and the ease of check-in. We are pleased to know that you had a pleasant experience at ibis Mainz City. Your satisfaction is our priority, and we look forward to welcoming you back. Pascal Hauser, ibis Mainz city

Other web-users rate our hotel

  • 641 reviews 9.5/10 Location
  • 673 reviews 6.4/10 Room
  • 549 reviews 8.6/10 Service
  • 19 reviews 6.8/10 WiFi
  • 390 reviews 4.7/10 Comfort
  • 359 reviews 6.9/10 Breakfast
  • 296 reviews 7.9/10 Cleanliness
  • 154 reviews 6/10 Value

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