Good afternoon, We always enjoyed the IBIS hotel in Mainz for many years. The team have always been super helpful and particularly caring, and this is one of the reasons we return and promote the hotel to family and friends. I work in the leisure industry for Bourne Leisure so know the value of professional and quality team. On this occasion we suffered a total vehicle failure meaning we had to cut the holiday short by 3 days which was upsetting as all the wonderful visits we had planned had to be cancelled. I was in communication with the reception who listened and gave assurances there would be no problem that we could arrive early. Our day did not start well but I can tell you this all changed by how we were received at the hotel by the team who helped us and reassured my wife who was extremely worried. I cannot tell you how much the surprise of a bottle of ‘bubbles’ left in the room by your team lifted our spirits. It truly was a magnificent gesture and helped us to celebrate our 14th wedding anniversary in Mainz. All the team at IBIS have been wonderful but I would like to make a mention of one person; Mr. Hussain was on reception when we arrived, and we have known each other for some considerable time. He was so caring and helpful on this visit, and I really do not think he realised just how much of an impact he had on us. It would be wonderful if your team were made aware of the positive impact they had on our stay and of course Mr. Hussain in particular. With kind regards Colin & Lina C.

Friendly staff, very clean room. Great location, walking distance to old town, Rhine and railway station.

Very good stay, we like location.

Hotel clean, breakfast good, rooms nice, shame the bar was always closed

Rooms comfortable. Very clean. Breakfast superb. Not happy about the price for the parking.