ibis Mainz City 2.5 stars

Customer review rating (ALL Rating) 4.5/5 1,148 reviews

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Description

Hotel extras

  • City center location, just 5 minutes' walk to the Rhine promenade - 328 yards (300 m) away

  • Highway connection 1.2 miles (2 km) away, train and bus station 328 yards (300 m) away

  • Hotel parking garage, 3 parking spaces for buses right next to the hotel

  • own underground car park, 3 bus parks in front of hotel, bicycle parking

  • 4 meeting rooms have A/C, natural light, no columns, and can be darkened

Our accommodation(s)

Hotel location

ibis Mainz City

Holzhofstrasse 2
55116 MAINZ
Germany

GPS:49.994691, 8.280523

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,148 reviews

Customer review rating 5.0/5

Charles S. Couples - Confirmed reviews ALL

From checkin with Frau Rehbein until check out, everything was perfect! This was a repeat stay. Location and breakfast can’t be beat. Room was spacious and well appointed. Thank you!

Customer review rating 1.5/5

Kim M. Business - Confirmed reviews ALL

Very underwhelming… obviously IBIS is a budget, no frills chain, however in Mainz it is only €20 cheaper per night than the 5 star Hyatt across the road. No iron, safe, kettle, not even so much as a bottle of water in the room. This wouldn’t be an issue, only when I went downstairs on the first night for a cup of tea, I was charged for the privilege. Will not be staying again.

Customer review rating 4.5/5

Mark W. Couples - Confirmed reviews ALL

The staff at IBIS Mainz was excellent. We had never visited the city before, and they were very helpful with recommendations for dinner and other activities.

Dear Mark W., Thank you for your kind words regarding our location and staff. It is gratifying to know that our team was able to assist you with recommendations during your first visit to Mainz. We hope to welcome you back soon for another enjoyable stay. Pascal Hauser, ibis Mainz City

Customer review rating 5.0/5

Maria L. Couples - Confirmed reviews ALL

Great location near restaurants, bars and train station. Great a/c and great staff

Customer review rating 3.5/5

Peter L. Couples - Confirmed reviews ALL

The room was clean and comfortable and the breakfast was good with a wide variety of tasty items, but not all of them were labelled and some were not quickly replenished when they ran out. The staff were all professional and polite. Car parking was an issue and our ticket did not activate the mechanism for opening the gate. We had to report this at reception and the matter was addressed but we were then late for our evening appointment. The other issue was flooding from our sink on the second day. This was quickly dealt with by the staff but it meant moving all our belongings and ourselves to another room at 10 pm. We would consider staying at the hotel again but would appreciate your response to the issues raised.

Dear Peter L., Thank you for taking the time to share your feedback regarding your recent stay at ibis Mainz City. We are pleased to hear that you found your room clean and comfortable and enjoyed the breakfast offerings. However, we regret to learn about the issues you encountered during your stay. We acknowledge your concerns regarding the lack of labels and replenishment of breakfast items; your input is valuable, and we will examine this aspect of our service. Additionally, we apologize for the inconvenience caused by the parking system and the flooding in your room. While we strive to respond swiftly to such situations, we understand how disruptive they can be to your plans. We appreciate your understanding and hope to provide you with a more seamless experience should you choose to visit us again in the future. Your satisfaction is important to us. Best regards, Pascal Hauser, ibis Mainz city

Other web-users rate our hotel

  • 631 reviews 9.5/10 Location
  • 671 reviews 6.3/10 Room
  • 548 reviews 8.6/10 Service
  • 16 reviews 6.9/10 WiFi
  • 382 reviews 4.8/10 Comfort
  • 358 reviews 6.9/10 Breakfast
  • 293 reviews 7.9/10 Cleanliness
  • 152 reviews 5.9/10 Value

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