Mercure Hotel Mainz City Center 3.5 stars

Customer review rating (ALL Rating) 4.4/5 898 reviews

Mercure Hotel Mainz City Center - Image 1
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Description

Hotel extras

  • Prime location between the main train station and the old town

  • All rooms have air conditioning, USB ports and tea making facilities.

  • 3 family rooms connected to a separate single room

  • Affordable parking garage 300 feet from the hotel

  • Varied buffet breakfast, including vegan, gluten-free and lactose-free dishes.

Our accommodation(s)

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Hotel location

Mercure Hotel Mainz City Center

Kaiserstrasse 7
55116 MAINZ
Germany

GPS:50.00302, 8.2615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

KAISERS LOUNGE AND BAR

Relax after a busy day in our cosy Kaisers Lounge Bar. With coffee and tea specialties, selected wines from Rheinhessen and Rheingau or a glass of beer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  898 reviews

Customer review rating 4.5/5

Stephen L. Couples - Confirmed reviews ALL

Great value, clean and wonderful staff service

Dear Mr. L., Thank you for your positive feedback. We are delighted to know that you appreciated our prime location, value, and the cleanliness of our facilities, as well as our dedicated staff. Your feedback is greatly valued. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.0/5

Larissa M. Solo - Confirmed reviews ALL

Single room, level 2 looking out to a not so pretty courtyard but made it quiet. Ok size room and comfortable bed. Good tea selection. Close to the train station and easy to find. Only not so great item would be that the bathroom is just a glass sliding door. Whilst ok as it’s a single room - still disconcerting being able to see the window via the mirror when on the toilet.

Dear Mrs. M., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found good value in your accommodation and appreciated the comfort of your room, as well as the convenient location near the train station. We understand that the glass sliding door in the bathroom may not have met your expectations for privacy. Your comments are valuable, and we will consider them as we strive to enhance our guest experience. Thank you once again for your review, and we hope to welcome you back in the future. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.0/5

Sze B. C. W. Friends - Confirmed reviews ALL

Great location as it is a stone’s throw from the station. Accessible by foot to city center and several food places neaeby. Recommended!!

Dear Mrs. W., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location and found your stay comfortable. Your recommendation is greatly appreciated. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 0.5/5

Rishabh M. Business - Confirmed reviews ALL

I checked out from the hotel 1 day before my Check out date and I requested them for refund or partial refund of my 1 day and they didnot even bother to help

Dear Mr. M., Thank you for your feedback. We sincerely regret that your experience regarding the early check-out and the refund request did not meet your expectations. Please note that we are required to adhere to our policies regarding short-notice cancellations. We appreciate your understanding. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.0/5

Nicola D. Solo - Confirmed reviews ALL

Friendly staff, clean and efficient.

Dear Nicola D., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our hotel clean and well-priced, and that our staff made a positive impression. Your feedback is greatly appreciated. Herzliche Grüße aus Mainz Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor

Other web-users rate our hotel

  • 473 reviews 9.2/10 Location
  • 596 reviews 7.9/10 Room
  • 418 reviews 8.5/10 Service
  • 17 reviews 8.1/10 WiFi
  • 321 reviews 8/10 Breakfast
  • 218 reviews 8.5/10 Cleanliness
  • 109 reviews 5.8/10 Value
  • 53 reviews 5.4/10 Food

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