Mercure Hotel Mainz City Center 3.5 stars

Customer review rating (ALL Rating) 4.4/5 1,037 reviews

Mercure Hotel Mainz City Center - Image 1
Mercure Hotel Mainz City Center - Image 2
Mercure Hotel Mainz City Center - Image 3
Mercure Hotel Mainz City Center - Image 4

Description

Hotel extras

  • Prime location between the main train station and the old town

  • All rooms have air conditioning, USB ports and tea making facilities.

  • 3 family rooms connected to a separate single room

  • Affordable parking garage 300 feet from the hotel

  • Varied buffet breakfast, including vegan, gluten-free and lactose-free dishes.

Our accommodation(s)

Book this hotel
Room 1

The standard rooms with queen size bed are located on the street side, courtyard or side of our hotel.

Max. number of persons
2
Area
From 17 / 182 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 17 / 182 sq ft
  • Bedding 1 x Queen size bed(s)

The standard double-bed rooms are located on the side, courtyard and the front side of our hotel.

Max. number of persons
2
Area
From 17 / 182 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

All deluxe double rooms face the street side of our hotel.

  • Views:

    City View

Max. number of persons
2
Area
From 21 / 226 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Twin room with 2 single size beds, TV, telephone, air conditioning, Nespresso machine, mini-bar, kettle and safe located at the back of our hotel. We have 3 family rooms with integrated single rooms as well as 3 business and 3 long-stay rooms.

Max. number of persons
4
Area
From 30 / 322 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Single room with small queen-size bed (140 x 200), TV, telephone, air conditioning, kettle and safe.

  • Views:

    City View

Max. number of persons
2
Area
From 17 / 182 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 34'/86 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Mercure Hotel Mainz City Center

Kaiserstrasse 7
55116 MAINZ
Germany

GPS:50.00302, 8.2615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park
  • FRA Additional charge
  • FRANKFURT RM Additional charge

In hotel

Hotel informations

  • 103 rooms
  • 2 rooms for people with reduced mobility
  • 3 family rooms
  • 103 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • German
  • English
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request
  • Near the property
  • Indoor parking
  • Public
  • 300 parking spaces
  • Max Limited Height: 1.9 m / 6.23 ft
  • Parking pricing: 10.00 10 EUR

  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Accessibility

  • Elevators

Additional charge

Parking information

  • Near the property
  • Enclosed outdoor parking
  • Public
  • 6 parking spaces
  • Parking opened 24/7
  • Parking pricing: 0.62 0.62 EUR Per unit

Services & equipment

  • Electric car recharging units 3,7 kVA

KAISERS LOUNGE AND BAR

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks

Relax after a busy day in our cosy Kaisers Lounge Bar. With coffee and tea specialties, selected wines from Rheinhessen and Rheingau or a glass of beer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,037 reviews

Customer review rating 1.0/5

Paulo D. S. J. Business - Confirmed reviews ALL

Dear Mr. D. S. J., Thank you for your feedback. We are very sorry that you were dissatisfied with your stay, particularly with the way our staff member spoke to you. Please accept our apologies for this behavior. We fully understand your objection to this. We regularly train our staff in guest communication. We deeply regret that our efforts have not been successful in this instance, given the behavior you described. We will carefully examine whether and how we can resolve this issue. Your comments will be considered as we strive for a consistently welcoming environment. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 5.0/5

Antony I. Couples - Confirmed reviews ALL

Dear Mr. I., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated the renovations and found our staff to be helpful and friendly. It is wonderful to know that your early check-in request and room upgrade contributed to an enjoyable experience. We strive to provide our guests with the best possible service, and your kind words serve as a great encouragement to our team. We look forward to welcoming you back on your next visit. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.5/5

Alexandra K. Couples - Confirmed reviews ALL

Dear Mrs. K., Thank you for your kind words regarding our staff and the services provided during your stay. We are delighted to hear that you enjoyed our breakfast and found our location convenient. Your feedback is greatly appreciated. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.5/5

Rimon Y. Business - Confirmed reviews ALL

Dear Mr. Y., Thank you for your positive feedback regarding our location, comfort, breakfast, and welcoming atmosphere. We are delighted to know that you had an enjoyable stay with us. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.5/5

Jenny G. Business - Confirmed reviews ALL

Dear Mrs. G., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our convenient location and the improvements made to our breakfast offerings, as well as the cleanliness of the rooms. We appreciate your comments about the service, and we will continue to strive for excellence in this area to enhance our guests' experiences. We hope to welcome you back soon. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Dear Mrs. C., Thank you for sharing your experience at our hotel. We are pleased to hear that you found our location convenient and enjoyed the comfort of your room. It is heartening to know that our reception staff provided you with the empathy and support you needed during a challenging time. Your compliments will be shared with our team, as we strive to maintain a welcoming environment for all our guests. Thank you once again for your kind words. We hope to welcome you back in the future. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 1.0/5

Paulo D. S. J. Business - Confirmed reviews ALL

Some staff were rude. The man looking after the breakfast was excellent.

Dear Mr. D. S. J., Thank you for your feedback. We are very sorry that you were dissatisfied with your stay, particularly with the way our staff member spoke to you. Please accept our apologies for this behavior. We fully understand your objection to this. We regularly train our staff in guest communication. We deeply regret that our efforts have not been successful in this instance, given the behavior you described. We will carefully examine whether and how we can resolve this issue. Your comments will be considered as we strive for a consistently welcoming environment. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 5.0/5

Antony I. Couples - Confirmed reviews ALL

I stayed in this hotel about 5 years ago and it was run down. Now it is very nice. Staff were helpful and friendly and let us store our bikes inside with the hotel bikes. Very convenient. We arrived early and the lady at reception did her best to give us an early check-in as we were ACCOR gold members. We also got a room upgrade. We will definitely come and stay again!!

Dear Mr. I., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated the renovations and found our staff to be helpful and friendly. It is wonderful to know that your early check-in request and room upgrade contributed to an enjoyable experience. We strive to provide our guests with the best possible service, and your kind words serve as a great encouragement to our team. We look forward to welcoming you back on your next visit. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.5/5

Alexandra K. Couples - Confirmed reviews ALL

Very friendly and polite staff. I arrived early from a long flight feeling unwell and the receptionist on duty called housekeeping to see if they could get the room ready quicker. My husband & I were very grateful. Nice, filling breakfast. Excellent location.

Dear Mrs. K., Thank you for your kind words regarding our staff and the services provided during your stay. We are delighted to hear that you enjoyed our breakfast and found our location convenient. Your feedback is greatly appreciated. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.5/5

Rimon Y. Business - Confirmed reviews ALL

Welcoming

Dear Mr. Y., Thank you for your positive feedback regarding our location, comfort, breakfast, and welcoming atmosphere. We are delighted to know that you had an enjoyable stay with us. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.5/5

Jenny G. Business - Confirmed reviews ALL

I was pleasantly surprised to see that they updated and improved the breakfast section. It looked very clean and delicious, and the new setup made everything look great. This really enhances the breakfast experience. The rooms are clean, and everything was impeccable, though the service was missing. I loved it.

Dear Mrs. G., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our convenient location and the improvements made to our breakfast offerings, as well as the cleanliness of the rooms. We appreciate your comments about the service, and we will continue to strive for excellence in this area to enhance our guests' experiences. We hope to welcome you back soon. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.0/5

Bernd B. Business - Confirmed reviews ALL

helpfull staff

Dear Mr. B., Thank you for your positive feedback regarding our location and the helpfulness of our staff. We are pleased to hear that you had a pleasant experience during your stay with us. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 3.5/5

Jenny L. Families - Confirmed reviews ALL

Small simple room, does have some noise of the nearby churches and the streets as it is close to a train station. Doesn't have it's own parking. We used it only for 1 night as stopover, so it was alright.

Dear Mrs. L., Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and understand that noise from the surrounding area may have affected your experience. Your insights are valuable to us. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.0/5

Janne P. G. Friends - Confirmed reviews ALL

Nice room with balcony. Comfortable bed. Clean. Close to city centre.

Dear Mrs. P. G., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your room, the cleanliness, and our convenient location. We look forward to welcoming you back in the future. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 5.0/5

Amanda A. Couples - Confirmed reviews ALL

We spent a lovely week here. The weather was very hot but the hotel and our room were always comfortable. Lovely staff too.

Dear Mrs. A., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your room comfortable and enjoyed the service provided by our staff. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.0/5

William P. Solo - Confirmed reviews ALL

A nice stay close to the main station. A little far from the center, but still manageable, and there were plenty of restaurants nearby. The AC did not work which led to the room getting quite hot during the heatwave.

Dear Mr. P., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the proximity to the main station. We sincerely apologize for the inconvenience caused by the air conditioning issue during your visit. However, we were unable to detect any functional error. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.5/5

Lynne G. Families - Confirmed reviews ALL

Friendly professional staff, very helpful.

Dear Mrs. G., Thank you for your kind feedback. We are delighted to hear that you found our location convenient and our staff helpful. Your comfort and satisfaction are our top priorities, and we appreciate your recognition of our efforts. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.5/5

Goutam G. Solo - Confirmed reviews ALL

Very nice

Dear Goutam G., Thank you for your positive feedback regarding our location and the overall experience at our hotel. We are delighted to hear that you enjoyed your stay with us. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.0/5

Sharon L. Families - Confirmed reviews ALL

Our experience overall was very satisfactory, however, I am concerned about the lift as it got stuck twice getting to the 5th floor. I would advise that the lift be serviced as soon as possible. Thank you.

Dear Mrs. L., Thank you for your positive feedback regarding your recent stay. We appreciate your concerns about the lift. Please rest assured that we have our elevator serviced several times a year. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 5.0/5

Sunny V. Business - Confirmed reviews ALL

I stay in Mainz almost every week for work, and this hotel has become my first choice. The location is excellent-just a short distance from Mainz Hbf, making it very convenient for business travelers and anyone exploring the city. Every stay has been comfortable, and the check-in process is always quick and smooth. The biggest highlight, however, is the outstanding hospitality. A special thank you to Mr. Sumit, who is always friendly, professional, and genuinely helpful. He has great knowledge of Mainz and is always happy to recommend wonderful places to visit and excellent restaurants. His warm attitude makes every stay feel more welcoming. The combination of great service, a convenient location, and a welcoming team is why I keep coming back. I highly recommend this hotel to anyone visiting Mainz for business or leisure. Looking forward to staying here again!

Dear Mr. V., Thank you for taking the time to share your positive experience at our hotel. We are delighted to learn that our hotel has become your preferred choice during your frequent visits to Mainz. It is gratifying to know that you appreciate our excellent location, which caters to both business travelers and leisure guests alike. We are especially pleased to hear your kind words about our team member. His commitment to providing exceptional service is indeed commendable and reflects our dedication to hospitality. Your acknowledgment of his helpfulness and local knowledge is much appreciated, and we will certainly share your feedback with him. Thank you once again for your recommendation. We look forward to welcoming you back in the future and ensuring another comfortable stay. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Great little short stay. Room was adequately kitted out could have been improved by having a little mini fridge. Parking was a bit awkward as there were no spaces outside to unload so had to do several trips from the car park with my luggage.

Customer review rating 5.0/5

John R. Couples - Confirmed reviews ALL

I was looking for a highly rated hotel near the Mainz Hauptbahnhof. This was among the top hits. It checked “all of the boxes”. Great location. Very clean. Very friendly. Great value. I highly recommend it.

Dear Mr. R., Thank you for your wonderful feedback. We are delighted to hear that our location, cleanliness, and service met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.5/5

Lucian R. P. Business - Confirmed reviews ALL

O experienta buna

Dear Mr. R. P., Thank you for your positive feedback. We are delighted to hear that you had a good experience and that you enjoyed our location. We look forward to welcoming you back to our hotel. Sincerely, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.0/5

Paul B. Couples - Confirmed reviews ALL

After initial problems with the room first allocated this was resolved by the assistant manager Jana.

Dear Mr. B., Thank you for your positive feedback regarding your recent stay. I am pleased to hear that any initial room issues were effectively addressed by our assistant manager, Jana. Your satisfaction is important to us, and we appreciate your understanding. Herzliche Grüße aus Mainz Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor

Customer review rating 4.0/5

Robert R. Solo - Confirmed reviews ALL

The chap at reception on my arrival was really friendly and cheerful, he explained everything in good detail and was a pleasure to deal with. The same goes for all the staff with whom I had contact.

Sehr geehrter Herr R., vielen Dank für Ihr positives Feedback über Ihren Aufenthalt in unserem Haus. Es freut uns zu hören, dass Sie die zentrale Lage sowie die Sauberkeit Ihres Zimmers geschätzt haben. Ihr Lob an unser Empfangsteam und die Mitarbeiter freut uns besonders, da wir stets bestrebt sind, unseren Gästen den besten Service zu bieten. Herzliche Grüße aus Mainz Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor

Other web-users rate our hotel

  • 519 reviews 9.2/10 Location
  • 642 reviews 8/10 Room
  • 452 reviews 8.3/10 Service
  • 24 reviews 6.9/10 WiFi
  • 336 reviews 7.8/10 Breakfast
  • 240 reviews 7.3/10 Cleanliness
  • 128 reviews 5.5/10 Value
  • 84 reviews 4.7/10 Amenities

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