Mercure Hotel Mainz City Center 3.5 stars

Customer review rating (ALL Rating) 4.4/5 887 reviews

Mercure Hotel Mainz City Center - Image 1
Mercure Hotel Mainz City Center - Image 2
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Description

Hotel extras

  • Prime location between the main train station and the old town

  • All rooms have air conditioning, USB ports and tea making facilities.

  • 3 family rooms connected to a separate single room

  • Affordable parking garage 300 feet from the hotel

  • Varied buffet breakfast, including vegan, gluten-free and lactose-free dishes.

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Mainz City Center

Kaiserstrasse 7
55116 MAINZ
Germany

GPS:50.00302, 8.2615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

KAISERS LOUNGE AND BAR

Relax after a busy day in our cosy Kaisers Lounge Bar. With coffee and tea specialties, selected wines from Rheinhessen and Rheingau or a glass of beer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  887 reviews

Customer review rating 4.0/5

Nicola D. Solo - Confirmed reviews ALL

Dear Nicola D., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our hotel clean and well-priced, and that our staff made a positive impression. Your feedback is greatly appreciated. Herzliche Grüße aus Mainz Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor

Customer review rating 2.5/5

Sarah D. Business - Confirmed reviews ALL

Dear Mrs D., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our central location and enjoyed our breakfast service. We are very sorry that your room smelled of cigarette smoke. Our hotel is a non-smoking hotel. Unfortunately, some guests still smoke in the room. Especially when we are fully booked, it is often difficult for us to remove the smell quickly. Please excuse this inconvenience. Your comments about the room size and bathroom amenities have been noted, and we will take them into account as we continually strive to enhance our guests' experience. Herzliche Grüße aus Mainz Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor

Customer review rating 4.0/5

Steve H. Couples - Confirmed reviews ALL

Dear Mr H., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our location convenient and appreciated the value we offer. We apologize for the inconvenience regarding the availability of additional pillows. Please know that we strive to accommodate all guest requests, and your feedback will be taken into consideration as we continue to enhance our service. Herzliche Grüße aus Mainz Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor

Customer review rating 4.5/5

Manabu S. Families - Confirmed reviews ALL

Dear Manabu S., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our breakfast service and found your stay comfortable. We strive to provide a pleasant experience for all our guests. Herzliche Grüße aus Mainz Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor

Customer review rating 4.5/5

Maurice S. Solo - Confirmed reviews ALL

Dear Mr S., Thank you for your kind words regarding our location and staff. We are pleased that you appreciated the early check-in and found our accommodations satisfactory. Your feedback motivates us to continue delivering excellent service. Herzliche Grüße aus Mainz Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor

Other web-users rate our hotel

  • 473 reviews 9.2/10 Location
  • 594 reviews 8/10 Room
  • 421 reviews 8.6/10 Service
  • 17 reviews 7.8/10 WiFi
  • 324 reviews 8/10 Breakfast
  • 219 reviews 8.5/10 Cleanliness
  • 110 reviews 5.8/10 Value
  • 53 reviews 5.6/10 Food

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