Mercure Hotel Mainz City Center 3.5 stars

Customer review rating (ALL Rating) 4.5/5 812 reviews

Mercure Hotel Mainz City Center - Image 1
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Description

Hotel extras

  • Prime location between the main train station and the old town

  • All rooms have air conditioning, USB ports and tea making facilities.

  • 3 family rooms connected to a separate single room

  • Affordable parking garage 300 feet from the hotel

  • Varied buffet breakfast, including vegan, gluten-free and lactose-free dishes.

Our accommodation(s)

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Hotel location

Mercure Hotel Mainz City Center

Kaiserstrasse 7
55116 MAINZ
Germany

GPS:50.00302, 8.2615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

KAISERS LOUNGE AND BAR

Relax after a busy day in our cosy Kaisers Lounge Bar. With coffee and tea specialties, selected wines from Rheinhessen and Rheingau or a glass of beer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  812 reviews

Customer review rating 5.0/5

Ross B. Solo - Confirmed reviews ALL

Friendly and helpful staff

Dear Mr. B., Thank you for your kind words regarding our location and the service provided by our team. We are delighted to know that you had a positive experience during your stay. Your feedback is greatly appreciated. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 5.0/5

Wild J. Solo - Confirmed reviews ALL

The last time I used a MERCURE hotel was in Riga, if it had been my first MERCURE stay it would have been my last but Mainz has completely restored my faith in the chain

Dear Mr. Wild, Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you had a great experience at Mercure Hotel Mainz City Center. We look forward to welcoming you again in the future. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.0/5

Sandra C. L. Business - Confirmed reviews ALL

Hotel very near to train station, very efficient for business trips (e.g. express breakfast), staff was very helpful and efficient.

Dear Mrs. L., Thank you for your kind words regarding your recent stay. We are pleased to hear that our location and services met your needs for a comfortable business trip. Your feedback regarding our staff's efficiency is greatly appreciated. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 3.0/5

Francisco G. B. Business - Confirmed reviews ALL

The staff was very rude when I requested to print out the invoice on my company's name. She even mocked me about the system "making magic". Extremely unpleasant

Dear Mr. G. B., Thank you for your feedback. I sincerely apologize for the experience you encountered with our staff. Professionalism is a priority for us, and your comments will be addressed with our team to ensure better service in the future. Please note that due to accounting reasons and within our system, it is not possible to issue invoices before checkout. Thank you for your understanding. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 3.5/5

Yuri S. Business - Confirmed reviews ALL

Good room, lousy service.

Dear Mr. S., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the room, but we regret that our service did not meet your expectations. Unfortunately, your ID details were not saved in our system, so we had to request them again. Your insights are valuable as we continue to enhance our guest experience. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Other web-users rate our hotel

  • 484 reviews 9.2/10 Location
  • 597 reviews 7.9/10 Room
  • 426 reviews 8.7/10 Service
  • 17 reviews 7.1/10 WiFi
  • 336 reviews 8.2/10 Breakfast
  • 213 reviews 8.5/10 Cleanliness
  • 112 reviews 5.1/10 Value

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