Mercure Hotel Mainz City Center 3.5 stars

Customer review rating (ALL Rating) 4.5/5 797 reviews

Mercure Hotel Mainz City Center - Image 1
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Description

Hotel extras

  • Prime location between the main train station and the old town

  • All rooms have air conditioning, USB ports and tea making facilities.

  • 3 family rooms connected to a separate single room

  • Affordable parking garage 300 feet from the hotel

  • Varied buffet breakfast, including vegan, gluten-free and lactose-free dishes.

Our accommodation(s)

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Hotel location

Mercure Hotel Mainz City Center

Kaiserstrasse 7
55116 MAINZ
Germany

GPS:50.00302, 8.2615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

KAISERS LOUNGE AND BAR

Relax after a busy day in our cosy Kaisers Lounge Bar. With coffee and tea specialties, selected wines from Rheinhessen and Rheingau or a glass of beer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  797 reviews

Customer review rating 3.5/5

Yuri S. Business - Confirmed reviews ALL

Good room, lousy service.

Dear Mr. S., Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the room, but we regret that our service did not meet your expectations. Unfortunately, your ID details were not saved in our system, so we had to request them again. Your insights are valuable as we continue to enhance our guest experience. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 5.0/5

Toshiyasu I. Families - Confirmed reviews ALL

We got decent rooms, which were beautiful, functional and cosy. The quality of the breakfast was quite high.

Dear Mr. I., Thank you for your kind words regarding your recent stay. We are pleased to hear that you had a convenient stay at our hotel and enjoyed our breakfast and cosy rooms. We hope to welcome you back to our hotel very soon! Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 3.5/5

Lorra S. L. Couples - Confirmed reviews ALL

Staff are accomodating and the express breakfast is really good maybe add 1 little more croissant to make it 3 small croissant is better. The curtains in our hotel 512 has a stain and i am hesitant to touch it. Maybe please check alsi how clean the curtains are and change it. I dont know what stain or rust it is but it is really obvious bec it is in the white thin inner part of the curtain.

Dear Mrs. L., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our accommodating staff and the express breakfast. Your suggestion for an additional croissant will be taken into consideration. We sincerely apologize for the condition of the curtains in your room. Cleanliness is of utmost importance to us, and we will ensure that this matter is addressed appropriately. Your observations are invaluable in helping us maintain our standards. Thank you once again for your comments. We hope to welcome you back in the future. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Customer review rating 4.0/5

Khaled E. Couples - Confirmed reviews ALL

it was cleen and location was perfect

Dear Khaled E., Thank you for your kind remarks regarding the cleanliness of your room and our ideal location. We appreciate your feedback about the minibar and microwave; however, these amenities may not be available in all room types. We suggest to book a privilege room next time. All privilege rooms are equipped with minibar and some with microwave oven. We look forward to welcoming you back on your next visit. Herzliche Grüße aus Mainz Mercure Hotel Mainz City Center Jürgen Axel, Hoteldirektor

Customer review rating 4.0/5

Bernadette S. Couples - Confirmed reviews ALL

Very comfortable bed and amenities and very close to the statiin

Dear Mrs. S., Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations and amenities. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Mainz City Center Jürgen Axel, General Manager

Other web-users rate our hotel

  • 481 reviews 9.1/10 Location
  • 596 reviews 8/10 Room
  • 423 reviews 8.8/10 Service
  • 16 reviews 7.8/10 WiFi
  • 331 reviews 8.1/10 Breakfast
  • 314 reviews 6.4/10 Comfort
  • 214 reviews 8.4/10 Cleanliness
  • 110 reviews 4.8/10 Value

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