Mercure Hotel Wiesbaden City 4 stars

Customer review rating (ALL Rating) 4.2/5 2,497 reviews

Mercure Hotel Wiesbaden City - Image 1
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Description

Hotel extras

  • Wellness area with pool, sauna and fitness room (no extra charge)

  • Hotel with a welcoming atmosphere in the centre of Wiesbaden

  • Urban chic lobby with bar and a restaurant featuring local cuisine

  • 235 comfortable rooms, with connecting doors available on request

  • 6 state-of-the-art, flexible meeting facilities and parking garage

Our accommodation(s)

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 WIESBADEN
Germany

GPS:50.078563, 8.242863

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LILI RESTAURANT & LOUNGE

Non contractual photo

Modern, elegant and cosmopolitan, our restaurant features a carefully curated menu. Enjoy international cuisine in a relaxed atmosphere alongside authentic Hessian specialties and fine Rheingau wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,497 reviews

Customer review rating 1.5/5

Tim V. Couples - Confirmed reviews ALL

No service, staff was moody and seemed to be bothered by guests. During checkout staff was fighting in front of the guests and was rude. Room wasn’t really clean, hairs everywhere

Dear Tim V., Thank you for your feedback. We regret to hear about the service and cleanliness issues you experienced during your stay. Your comments regarding staff behavior and room condition will be reviewed as we strive to maintain high standards for our guests. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 5.0/5

Ralph D. Couples - Confirmed reviews ALL

Front desk staff was professional and very helpful

Dear Mr D., Thank you for your kind words regarding our location and staff. We are delighted to hear that our front desk team provided you with professional and helpful service. Your feedback is greatly appreciated, and we look forward to welcoming you back. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 0.5/5

Maha R. Couples - Confirmed reviews ALL

The bathtub was leaking and the floor was soaking wet after each shower and when I complained to the receptionist her response was we are aware of that and that’s why we are renovating the rooms and there’s nothing else we can do. I was not offered any compensation for this inconvenient situation and I had to call the receptionist for more towels to dry the floors after I shower. Very unpleasant situation

Dear Maha R., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced due to the leaking bathtub and the condition of your room. It is concerning to hear that our response did not meet your expectations, and I appreciate your understanding as we work on renovations. While we strive to provide a comfortable environment for all our guests, I regret that this situation detracted from your experience. Please know that your comments will be taken into consideration as we continue to improve our services. Goodbye, Mercure Hotel Wiesbaden City

Customer review rating 3.5/5

Javed A. M. Couples - Confirmed reviews ALL

The Pillows were unusually bulky and difficult to sleep on. I travel extensively but never found something like this as I noted in Mercure-Wiesbaden

Dear Javed A. M., Thank you for your feedback regarding the pillows in your room. We strive to provide comfort and appreciate your insights, as they help us improve our services. Your comments will be taken into consideration as we continually assess our amenities. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 5.0/5

Michael A. Business - Confirmed reviews ALL

Smooth

Dear Mr A., Thank you for your kind feedback. We are pleased to hear that you had a comfortable stay and that everything went smoothly during your visit. Your satisfaction is important to us, and we look forward to welcoming you back soon. Best regards, Mercure Hotel Wiesbaden City

Other web-users rate our hotel

  • 722 reviews 9/10 Location
  • 1,133 reviews 5.5/10 Room
  • 890 reviews 8.2/10 Service
  • 14 reviews 4.5/10 WiFi
  • 598 reviews 8/10 Breakfast
  • 492 reviews 6/10 Comfort
  • 476 reviews 4.9/10 Cleanliness
  • 163 reviews 4.1/10 Value

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