Mercure Hotel Wiesbaden City 4 stars

TripAdvisor rating 4.0/5 692 reviews
Mercure Hotel Wiesbaden City
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+ 23 Services
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Room 1

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Hotel extras

  • The hotel is in the city center, within walking distance of a shopping street and attractions

  • All rooms are non-smoking

  • Two 4.6 ft. (1.4 m) wide single beds in twin rooms

  • Rooms with connecting doors are available on request

  • Parking garage with two charging stations below the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Shoe shine machine
  • Currency exchange
Leisure and activities
  • Indoor heated pool
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185
wiesbaden
germany

Tel: +4906111620

Fax: (+49)0611304599

Contact email

Check-in from 15h00

Check out up to 12h00

  • LINIE 1 :   1 WILHELMSTRASSE

  • LINIE 14 :   14 DERNSCHES GELAENDE

  • LINIE 27 :   27 AUGUST-BEBEL-STRASSE

  • LINIE 4 :   4 DERNSCHES GELÄNDE

  • LINIE 8 :   8 WILHELMSTRASSE

  • By plane

    FRANKFURT AIRPORT At 30km / 18.64 miles

  • By train

    WIESBADEN HBF At 0.8km / 0.5 miles

GPS :50.078563, 8.242863

Our accommodations

Standard King bed

  • Max. number of persons: 2
  • Views: City side, Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Views: City side, Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard twin room

  • Max. number of persons: 4
  • Views: Courtyard side, City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege King Room

  • Max. number of persons: 2
  • Views: City side, Patio, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LILI RESTAURANT & LOUNGE

Type of cuisine: International

Bring along a good appetite and good friends. Our bistro serves hot and cold snacks and delicious light meals from midday to 10PM. You will also find a selection of Rheingau wines on our wine list.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LILI LOUNGE

Photo non contractuelle / Strictly non binding

At our bar, open from midday to 1AM, you will have plenty of opportunity to relax and unwind or take part in lively discussions with friends or business partners. Our team serves beer, hot drinks and a wide range of other refreshments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 180

  • Maximum capacity: 189 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Hotel Wiesbaden City

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,177 reviews

tripadvisor

TripAdvisor Rating 4.0/5

692 reviews

All good.

Customer review rating 4.3/5

Valentine Business - 17/01/2020 Confirmed reviews ALL

A small bottle of Water in the Room daily could make a world of difference

Dear Mr. D., Thank you for the great review of our hotel! We are glad that you enjoyed your recent stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

A good experience, repeated now regularly

Customer review rating 4.3/5

Philippe Business - 10/01/2020 Confirmed reviews ALL

I am a regular customer, being your guest on average 2 to 3 times a month. Regular good quality of service. Always happy to benefit from an upgrade when available. Quality of food ordered via roomservice was excellent

Dear Mr. H., Thank you for your great review of our house! We are more than happy to have you as a regular guest; this is the best compliment for us. Many thanks and see you soon. Kinf regards Nina Selenski Guest Service Team

Sylvester New Year

TripAdvisor rating 4.0/5

ROGCARLOS Family - 04/01/2020 TripAdvisor review

Everything ok, but Bar was already closed at 11:00 pm. New Year Drink at Bar was not posible. Start in the New Year could have been handeled better, more service oriented. Soy Milk at breakfast was sour.

Dear ROGCARLOS, Thank you for your comments regarding your stay at the Mercure Hotel Wiesbaden City. We are glad that you enjoyed your stay, except the described exception. Many thanks for your comment about the closing time of the hotel bar at Sylvester, I will forward it to our F&B Manager. Such comments and information are very important for us as they are the only way to continuously improve our service and meet the expectations and wishes of your guests. We hope to welcome you again soon at the Mercure Hotel Wiesbaden City. Kind regards Nina, Guest Service Team

comfortable

Customer review rating 4.3/5

Dave H. Couples - 03/01/2020 Confirmed reviews ALL

comfortable room, well equipped, good breakfast and bar meals, nice size pool, sauna and gym all in a central position in Wiesbaden

Dear Mr. H., Thank you for the great review of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Kind regards Nina Selenski Guest Service Team

Good sized rooms, nice decor

Customer review rating 4.3/5

Michelle Families - 28/12/2019 Confirmed reviews ALL

Good sized spacious and nicely decorated modern room which was tidy and clean. The lobby, bar and lounge areas downstairs are really beautiful. Unfortunately we found the lighting (or lack of it ) in the room very frustrating while trying to look for things in our suitcases. It was extremely subdued with only a main light by the door and other lighting provided by lamps and was just not enough even with all lamps turned on. Ambient lighting is all well and good but should be an option not the only option. The shower screen also did not provide complete protection and a large amount of water leaked onto the floor while showering. Tea and milk supplies provided were not adequate as we used these very quickly and were not properly re-stocked each day (although toiletry items were replaced fully each day here which we found did not happen much through Europe) but when requested were very prompt to arrive. The bar staff downstairs were very warm and welcoming and drinks and meals really good and reasonably priced. We were very surprised there was no porter service for bags although there were trolleys available downstairs for self service. Unfortunately the elevators are so narrow that with suitcases fitted across the trolleys they didn't fit into the elevator necessitating a lot of shifting around of our luggage to make it fit. Perhaps a laminated sign attached on the base of the trolley to let people know they need to lay the suitcases a certain (and not the most logical) way would prevent frustration in this situation. The biscuits, chocolates and treats on the front desk were also a nice touch and the location was very convenient for the Xmas markets. Overall a pleasant place to stay.

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. We are glad to hear that you enjoyed your stay. Your comments and information are very important for us as they are the only way to continuously improve our service and meet the expectations and wishes of your guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nina Selenski Guest Service Team

Alles gut

Customer review rating 4.3/5

Tobi Solo - 24/12/2019 Confirmed reviews ALL

Alles gut

Sehr geehrter Herr M., vielen Dank für Ihren Besuch in unserem Haus und für die tolle Bewertung. Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und hoffen, Sie schon bald wieder im Mercure Hotel Wiesbaden City begrüßen zu dürfen. Mit herzlichen Grüßen Nina Selenski Guest Service Team

Pleasant stay

Customer review rating 4.3/5

Isabelle E. Couples - 22/12/2019 Confirmed reviews ALL

Pleasant, helpful, attentive and enjoyable

Dear Mrs. E., We very much appreciate your comments regarding your recent stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nina Selenski Guest Service Team

I felt relaxed!

Customer review rating 4.3/5

William Business - 10/12/2019 Confirmed reviews ALL

Everything was in order, good bed, clean and a good shower! nice warm and chic environment.

Dear Mr. A., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our ambience and we are looking forward to welcome you again soon. Sincerely, Nina Selenski Guest Service Team

Mr.

Customer review rating 4.3/5

Valentine Business - 08/12/2019 Confirmed reviews ALL

The Room setting and all round services was good and recommendable

Dear Mr. D., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Kind regards Nina Selenski Guest Service Team

Great city centre hotel

Customer review rating 4.3/5

Gill Couples - 04/12/2019 Confirmed reviews ALL

We were made welcome from the moment we arrived. Clean spacious hotel, lovely clean rooms, great breakfast. Easy to reach from train station, within walking distance of town centre.

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Selenski Guest Service Team

Overall good, but few things could have helped make it better!

Customer review rating 4.3/5

H. Business - 02/12/2019 Confirmed reviews ALL

Overall stay was good. Enjoyed the breakfast - nice variety, but allergic to eggs so some change up to the hot offerings would have been nice. Shower was odd - always ended up with water on the floor due to half glass wall. TV didn't seem to work fully, but I didn't have much chance to turn it on anyway with work. Was late one evening and unable to get food, that was somewhat disappointing. Thank you very much for the water - both regular and sparkling (with gas/bubbles), that was very nice and enjoyed the local spring water very much!

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. Thank you for the note of the leaking shower and the problems with the TV, I already informed our technicians to check and fix it. I am sorry that we obviously missed to inform you about our 24h Room Service offer, which gives you the possibilty to get a small variety of food outside of the regular kitchen operating hours. We hope to see you again soon. Kind regards Nina Selenski Guest Service Team

Tolles Hotel

Customer review rating 4.3/5

------ Solo - 28/11/2019 Confirmed reviews ALL

Es war alles ok

Sehr geehrter Herr O., vielen Dank für diese tolle Bewertung! Es freut uns zu hören, dass Sie die Zeit bei uns so genossen haben und unser Service Ihren Erwartungen entsprochen hat. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Nina Selenski Guest Service Team

Extremely satisfied

Customer review rating 4.3/5

Mohamed Friends - 25/11/2019 Confirmed reviews ALL

Everything was very good

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Nina Selenski Guest Service Team

Very efficient from start to finish. Thank you

Customer review rating 4.3/5

Stephen B. Business - 25/11/2019 Confirmed reviews ALL

Staff were very friendly, room was spotless & bar staff were superb !!

Dear Mr. B., Thank you for your great rating. We are glad that you enjoyed your recent stay and hope to see you again very soon. Sincerely, Nina Selenski Guest Service Team

Overall, the stay was ok, but with weakness.

Customer review rating 4.3/5

D. U. Business - 20/11/2019 Confirmed reviews ALL

I´ll just mention the negative points I´ve notice. The positives outweigh, for the focus on my problems, I leave these out now. - All lamps in the room were equipped with cold white lights, so that you felt like in an operation room, rather than in a homely atmosphere. Very uncomfortable. - The air-condition works nearly at all settings on around 20 degrees, quiet unperfect.

Dear Mr. U., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I hope you had a pleasant stay and regret that not all services have met your expectations. Your comments and information are very important for us as they are the only way to continuously improve our service and product and meet the expectations and wishes of your guests. I already informed our Technicians to check the A/C. We are already looking forward to your next stay. Kind regards Nina Selenski Guest Service Team

Super People, Less-than-super Room

Customer review rating 4.3/5

P Couples - 18/11/2019 Confirmed reviews ALL

We were travelling through and only stayed one night. The welcome on the reception was super friendly, and we found the price for the room, even with add-ons for the dog and the garage space fair. We had a premium room described as having 31 square meters. This is factually true, because the sleeping area was agumented by a smaller room with couches and a small table. Nonetheless, both rooms were cramped so that the desk, in the sleeping area, could hardly be used by a normal-sized person. In addition, the bath was in need of renovation. The countertops were badly damaged, many surfaces had nicks and the (loud) fan ran all night.

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. The renovation of the ground floor was completed at the end of 2017. The planning for the renovation of the rooms will start in the near future. I am sure you understand that not everything is possible at once. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nina Selenski Guest Service Team

Great stay

Customer review rating 4.3/5

Masoud S. Solo - 11/11/2019 Confirmed reviews ALL

It was great stay & I enjoyed it, would have been nicer if they allow me to stay or check in a bit earlier then 3pm

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Nina Selenski Guest Service Team

My stay was wonderful partially because of the breakfast in the hotel.

Customer review rating 4.3/5

K. Business - 04/11/2019 Confirmed reviews ALL

The stay was enjoyable. I really liked the breakfast in the morning, especially the made to order omelet.

Dear Mr. K., Thank you for the great review of our hotel! We are happy to hear that you enjoyed your stay and it is a pleasure to hear that we were able to inspire you with our breakfast and the made to order omelet. We are looking forward to welcome you again soon. Kind regards Nina Selenski Guest Service Team

Clean room and good service

Customer review rating 4.3/5

Jacky K. Business - 29/10/2019 Confirmed reviews ALL

Overall, the room was clean and very comfortable. Staff was helpful and friendly as well.

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Nina Selenski Guest Service Team
Customer review rating 4.3/5

Anonymous Business - 23/10/2019 Confirmed reviews ALL

Everything needed was well provided for in the room or provided very promptly by housekeeping. Some furniture in the room seemed old though (like the table top), and there wasn't enough white light to brighten up the room.

Dear Mrs. Q., Thank you for the great review of our house. We are glad that you enjoyed your stay. The renovation of our ground floor was completed at the end of 2017 with a total investment of approx € 7,5 Million. The planning for the renovation of the rooms will start in the near future. I am sure you understand that not everything is possible at once. We hope to see you again very soon. Kind regards Nina Selenski Guest Service Team
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