Mercure Hotel Wiesbaden City 4 stars

Customer review rating (ALL Rating) 4.2/5 1,689 reviews

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Mercure Hotel Wiesbaden City - Image 1
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Bahnhofstrasse 10 bis 12, 65185 WIESBADEN, Germany

Description

Hotel extras

  • Wellness area with pool, sauna and fitness equipment (free of charge)

  • The hotel is in the center. Mall & points of interest are nearby.

  • Two 4.6 ft. (1.4 m) wide single beds in twin rooms

  • Rooms with connecting doors are available on request

  • Parking garage with two charging stations below the hotel

Our accommodation(s)

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 WIESBADEN
Germany

GPS:50.078563, 8.242863

Telephone
Fax +49 611 304599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LILI RESTAURANT & LOUNGE

Non contractual photo

Bring along a good appetite and good friends. Our bistro serves hot and cold snacks and delicious light meals from midday to 10PM. You will also find a selection of Rheingau wines on our wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,689 reviews

TripAdvisor Rating  4.0/5  755 reviews

Good location

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Good location for city. Room was looking tired and very much in need of updating. Very disappointed that room deposit was kept for over 7 working days (still not refunded at time of writing review)despite being assured would be refunded in 2-3. Monies were needed for holiday. Not impressed and will reconsider future stays.

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our convenient location. However, we regret to learn that the condition of your room did not meet expectations and that there was a delay in processing your deposit refund. We understand the importance of these matters and appreciate your patience. Your concerns are valued, and we will take them into consideration. Best regards, Mercure Hotel Wiesbaden City

Friendly, well located hotel

Customer review rating 4.0/5

Ar Business - Confirmed reviews ALL

Welcoming hotel. Rooms simple but comfortable. Excellent breakfast. Small pool and gym - could be larger.

Dear AR, Thank you very much for your positive feedback. We are pleased to hear that you enjoyed the location, the breakfast, and the comfort of our rooms. We appreciate your comments regarding the facilities, which we will take into account to continuously improve our offerings. Kind regards, Mercure Hotel Wiesbaden City

Good stay

Customer review rating 3.0/5

Sachin B. Business - Confirmed reviews ALL

Couple of feedback 1. Breakfast should have some more vegetarian options 2. We need bigger blankets please.

Dear Mr. B., Thank you for your feedback! We're glad to hear you had a good stay with us. We appreciate your suggestions regarding the breakfast and blankets. We'll look into expanding our vegetarian options and consider providing larger blankets to ensure a more comfortable stay for our guests. We hope to welcome you again soon! Sincerely Nina Mueller ORM & Quality Manager

Very poor experience

Customer review rating 1.5/5

K S. Business - Confirmed reviews ALL

After completing advance check in and being promised an instant check in, the desk were not prepared and took some time to provide my key. The room was very warm (23C) and when I tried to adjust the air-conditioning it would not allow me to change to cool down the room. When I reported this to reception, I was told they would send a technician. Then they asked if I wanted the room cooler. When I said yes, they said that, sorry the hotel does not operate the air-conditioning in winter as this is the same for all hotels in Germany!! Tge tv would not show any UK programmes (blank screen) and kept switching off. I reported this three times during my three day stay, but it was never resolved.

Dear Mr. S., Thank you for your feedback. We deeply regret that your stay did not meet your expectations. We apologize for the delay during check-in despite the advance check-in process and for the inconvenience caused by the room temperature. While it is true that many hotels in Germany switch their air-conditioning systems to heating during the winter, we understand how this might have been frustrating and will explore ways to better communicate this to our guests in the future. Regarding the TV issue, we sincerely apologize that it was not resolved despite your repeated reports. This does not reflect the level of service we strive to provide. Your comments will be shared with the team to ensure improvements are made in both responsiveness and problem resolution. We hope you might give us another chance in the future to provide you with the experience you deserve. Kind regards Nina Mueller ORM & Quality Manager

Little bit disappointed

Customer review rating 2.5/5

G. D. I. Families - Confirmed reviews ALL

As a repeater to your property, don't feel comfortable from check in to check out, cleanliness in bathroom and I give a fight for an upgrade and a higher floor room. A big big bravo for the restaurant and breakfast team.

Sehr geehrter Herr G., vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprach, insbesondere in Bezug auf die Sauberkeit und den Zimmerkomfort. Wir schätzen Ihr Lob für unser Restaurant- und Frühstücksteam und nehmen Ihre Anmerkungen ernst. Mit freundlichen Grüßen, Mercure Hotel Wiesbaden City

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Other web-users rate our hotel

  • 702 reviews 8.9/10 Location
  • 1,065 reviews 5.3/10 Room
  • 883 reviews 8.1/10 Service
  • 16 reviews 6.8/10 WiFi
  • 591 reviews 8.4/10 Breakfast
  • 473 reviews 6.1/10 Comfort
  • 394 reviews 5/10 Cleanliness
  • 199 reviews 3.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.