Mercure Hotel Wiesbaden City 4 stars

Everything ok, but Bar was already closed at 11:00 pm. New Year Drink at Bar was not posible. Start in the New Year could have been handeled better, more service oriented. Soy Milk at breakfast was sour.

comfortable room, well equipped, good breakfast and bar meals, nice size pool, sauna and gym all in a central position in Wiesbaden

Good sized spacious and nicely decorated modern room which was tidy and clean. The lobby, bar and lounge areas downstairs are really beautiful. Unfortunately we found the lighting (or lack of it ) in the room very frustrating while trying to look for things in our suitcases. It was extremely subdued with only a main light by the door and other lighting provided by lamps and was just not enough even with all lamps turned on. Ambient lighting is all well and good but should be an option not the only option. The shower screen also did not provide complete protection and a large amount of water leaked onto the floor while showering. Tea and milk supplies provided were not adequate as we used these very quickly and were not properly re-stocked each day (although toiletry items were replaced fully each day here which we found did not happen much through Europe) but when requested were very prompt to arrive. The bar staff downstairs were very warm and welcoming and drinks and meals really good and reasonably priced. We were very surprised there was no porter service for bags although there were trolleys available downstairs for self service. Unfortunately the elevators are so narrow that with suitcases fitted across the trolleys they didn't fit into the elevator necessitating a lot of shifting around of our luggage to make it fit. Perhaps a laminated sign attached on the base of the trolley to let people know they need to lay the suitcases a certain (and not the most logical) way would prevent frustration in this situation. The biscuits, chocolates and treats on the front desk were also a nice touch and the location was very convenient for the Xmas markets. Overall a pleasant place to stay.

Alles gut

Pleasant, helpful, attentive and enjoyable

Everything was in order, good bed, clean and a good shower! nice warm and chic environment.

The Room setting and all round services was good and recommendable

We were made welcome from the moment we arrived. Clean spacious hotel, lovely clean rooms, great breakfast. Easy to reach from train station, within walking distance of town centre.

Overall stay was good. Enjoyed the breakfast - nice variety, but allergic to eggs so some change up to the hot offerings would have been nice. Shower was odd - always ended up with water on the floor due to half glass wall. TV didn't seem to work fully, but I didn't have much chance to turn it on anyway with work. Was late one evening and unable to get food, that was somewhat disappointing. Thank you very much for the water - both regular and sparkling (with gas/bubbles), that was very nice and enjoyed the local spring water very much!

Es war alles ok

Everything was very good

Staff were very friendly, room was spotless & bar staff were superb !!

I´ll just mention the negative points I´ve notice. The positives outweigh, for the focus on my problems, I leave these out now. - All lamps in the room were equipped with cold white lights, so that you felt like in an operation room, rather than in a homely atmosphere. Very uncomfortable. - The air-condition works nearly at all settings on around 20 degrees, quiet unperfect.

We were travelling through and only stayed one night. The welcome on the reception was super friendly, and we found the price for the room, even with add-ons for the dog and the garage space fair. We had a premium room described as having 31 square meters. This is factually true, because the sleeping area was agumented by a smaller room with couches and a small table. Nonetheless, both rooms were cramped so that the desk, in the sleeping area, could hardly be used by a normal-sized person. In addition, the bath was in need of renovation. The countertops were badly damaged, many surfaces had nicks and the (loud) fan ran all night.

It was great stay & I enjoyed it, would have been nicer if they allow me to stay or check in a bit earlier then 3pm