Mercure Hotel Wiesbaden City 4 stars

Customer review rating 4.3/5 2,587 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Hotel Wiesbaden City
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • An ALLSAFE certified hotel

  • The hotel is in the center. Mall & points of interest are nearby.

  • Two 4.6 ft. (1.4 m) wide single beds in twin rooms

  • Rooms with connecting doors are available on request

  • Parking garage with two charging stations below the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Shoe shine machine
  • Currency exchange
Leisure and activities
  • Indoor heated pool
  • Sauna
  • Bike rack facilities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185
wiesbaden
germany

Tel: +4906111620

Fax: (+49)0611304599

Check-in from 15h00

Check out up to 12h00

  • LINIE 1 :  1 WILHELMSTRASSE

  • LINIE 14 :  14 DERNSCHES GELAENDE

  • LINIE 27 :  27 AUGUST-BEBEL-STRASSE

  • LINIE 4 :  4 DERNSCHES GELÄNDE

  • LINIE 8 :  8 WILHELMSTRASSE

  • By plane

    FRANKFURT AIRPORT At 30km / 18.64 miles

  • By train

    WIESBADEN HBF At 0.8km / 0.5 miles

GPS :50.078563, 8.242863

Our accommodation(s)

Standard King bed

  • Max. number of persons: 2
  • Views: City View, Patio, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Views: City View, Patio, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard twin room

  • Max. number of persons: 4
  • Views: Courtyard View, City View, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege King Room

  • Max. number of persons: 2
  • Views: City View, Patio, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

LILI RESTAURANT & LOUNGE

Type of cuisine: International

Bring along a good appetite and good friends. Our bistro serves hot and cold snacks and delicious light meals from midday to 10PM. You will also find a selection of Rheingau wines on our wine list.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LILI LOUNGE

Non contractual photo

Our bar is open from noon to midnight, with ample opportunity to unwind in peace or chat with friends or business partners. Our team serves beer, hot drinks and a wide choice of refreshments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 180

  • Maximum capacity: 189 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Hotel Wiesbaden City

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,587 reviews

tripadvisor

TripAdvisor Rating 4.0/5

703 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good location, very friendly staff

Customer review rating 4.3/5

Anonymous Business - 17/01/2021 Confirmed reviews ALL

The room is overall fairly comfortable. It would be nice to have larger comforters.

Dear Mrs. N., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and were satisfied with our service. We are looking forward to welcome you again soon. Best regards Nina Müller ORM & Quality Manager

Hot, noisy room.

Customer review rating 4.3/5

Helena R. Business - 16/01/2021 Confirmed reviews ALL

Usually my room temperature is fine, but it was very hot this time. The room was also on the first floor, which was very noisy. I heard a LOT of street noise. This was the first stay that was overall bad.

Dear Mrs. Shoup-R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations this time. I already informed our technicians to check the heater in the room. We also noted that you prefer a room on a higher floor. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nina Müller ORM & Quality Manager

Good stay

Customer review rating 4.3/5

Anonymous Business - 15/01/2021 Confirmed reviews ALL

I was in room 155...the shower had a very slow drain. Water was not draining when I took a shower. The water level was to my ankles. Drain needs to be unclogged The duvet for my full/queen bed was a twin duvet. Would have been nice to have a duvet that complimented the bed

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. Thank you for the information about the clogged drain in the shower. I already informed our technicians to unclog it immediately. We are looking forward to welcome you again soon. Best regards Nina Müller ORM & Quality Manager
Customer review rating 4.3/5

Anonymous Business - 12/01/2021 Confirmed reviews ALL

Please provide washcloths in rooms and open fitness room for use.

Good Stay, despite initial room.

Customer review rating 4.3/5

Abigail Business - 10/01/2021 Confirmed reviews ALL

Received room 246 initially and found the room to have a very strong smell of cigarette smoke. The front desk kindly obliged changing my room to 248.

Dear Mrs. G., Thank you for your review of our hotel. I am sorry that the first room allocated to you, had a strong smell of cigarette smoke. Unfortunately, it happens again and again that guests smoke in the rooms, although it is pointed out everywhere that we are a purely non-smoking house. I hope everything was fine after your room move and you were able to enjoy your stay. We are looking forward to your next stay. Kind regards Nina Müller ORM & Quality Manager

Great!

Customer review rating 4.3/5

Arthur V. Business - 07/01/2021 Confirmed reviews ALL

Very pleasant and relaxing! Great employees!

Dear Mr. V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina Müller ORM & Quality Manager
Customer review rating 4.3/5

Anonymous Business - 07/01/2021 Confirmed reviews ALL

First room assigned was dirty... had to get another room Room was okay... could not adjust the heat so was cold. Room was also not as clean as I expected... some trash still in waste bin... I just used personal wipes to clean surfaces ... would like face cloths ... restaurant was nice and food very good. Staff at hotel very nice and professional.

Well located

Customer review rating 4.3/5

L Z. Business - 04/01/2021 Confirmed reviews ALL

I am an airline crew member, and this hotel is well-liked by our crews for pleasant staff, and delicious room service, particularly the schnitzel. I liked the location with walking access to the scenic Old Town with its stone streets, parks, grocery stores, Saturday Produce market, and diverse variety of restaurants. I had two complaints (sorry). I like to use a washcloth when I shower, but only found a hand towel and bath towel. I also like a separate hair conditioner, which most hotels provide, but fortunately I brought my own. Next time I will bring a washcloth, as well. I did like the strong water pressure and magnifying makeup mirror. I also felt the carpeting in my room had bad carpet stains between the bed and table in room 133, which I did mention upon checkout. It would be nice to have wall plugs or USB ports by the bed, as well. Otherwise, the room was basic but adequate. Thank you for your interest.

Customer review rating 4.3/5

Jeanette Q. Business - 04/01/2021 Confirmed reviews ALL

Everything ok as wonderful. The staff went above and beyond to make our stay pleasant. Thank you much, Warm regards, Jeanette Q.

Dear Mrs. Q., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Best regards Nina Müller ORM & Quality Manager

loved my stay

Customer review rating 4.3/5

Gayle K. Business - 03/01/2021 Confirmed reviews ALL

friendly and helpful staff, good location and love wiesbaden. can't wait to come back. thank you!

Dear Mrs. k., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Müller ORM & Quality Manager

Very nice staff

Customer review rating 4.3/5

Yasu S. Business - 03/01/2021 Confirmed reviews ALL

I stayed three nights. Your staffs are very nice! At front desk, restaurants I had very nice experiences interacting with them. Also thank you very much for the crew (United) Christmas appetizers and one free drink every night! I tipped restaurant people very well! It was a very nice gesture and thank you very much!

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. We are happy to hear, that we were able to make your christmas far away from home and your loved ones a bit more pleasant! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Müller ORM & Quality Manager

Dissatisfied

Customer review rating 4.3/5

Anonymous Business - 31/12/2020 Confirmed reviews ALL

My room 138 is a horrible room with adjoining door, the window tucked in the corner and you look out onto a roof and can’t even tell what the weather is! I bought a cappuccino in the restaurant and it was warm not hot brought it to the attention of the waitress,didn’t seem to care,when I checked out the lady at the front desk was rude when I brought up the issues with the cappuccino and I still had to pay for it! This would never happen at the Marriott! I will be writing a report to my company about this hotel .It’s unfortunate that your employees don’t take pride in the company they work for! I realize we are all experiencing a challenge in this uncertainty in this pandemic. Hopefully 2021 will be a better year for everyone.

Dear Mrs. G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Müller ORM & Quality Manager
Customer review rating 4.3/5

Figen L. Business - 30/12/2020 Confirmed reviews ALL

Very clean friendly staff very helpful

Dear Mrs. L., Thank you for your great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again soon. Kind regards Nina Müller ORM & Quality Manager

Like this hotel, overall...

Customer review rating 4.3/5

Ada G. Business - 28/12/2020 Confirmed reviews ALL

I like this hotel, but I filled out a previous survey, where I bemoaned the lack of washcloths. I was told in an e-mail response from the Mercure establishment that wash cloths were available if requested from the front desk. Thus, the following stay, at least 5 of us in my group requested wash cloth, only to be told, approximately 1hour later, that none were available...that housekeeping had no supply! I find that curious, & unsupportive of individual hotel staff. It puts them in an awkward position, making them appear either to be lying or incompetent. I would appreciate clarification. The staff involved were quite apologetic, but cannot supply what is not available! Back your team! Sincerely, Ada German F/A for UAL

Customer review rating 4.3/5

Patricia F. Business - 22/12/2020 Confirmed reviews ALL

I love the staff my Front Desk Guy rocks! Excellent service and very accommodating. Chris in the restaurant was the best Server ever! See you all on Christmas morning !

Dear Mrs. F., Thank you for your great review! It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with the front desk and Cres. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Müller ORM & Quality Manager

Hotel location is good

Customer review rating 4.3/5

C. S. L. Business - 22/12/2020 Confirmed reviews ALL

The receptionist was not friendly at all

Dear Mrs. Sau l. C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate sharing your concerns, and it is our hope that our next stay will be more satisfying for you. Kind regards Nina Müller ORM & Quality Manager

Great stay

Customer review rating 4.3/5

C. C. Business - 21/12/2020 Confirmed reviews ALL

Easy check in. Rooms were very clean. Love the hotel location. I felt safe there.

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Nina Müller ORM & Quality Manager

A Good stay but improvement is needed.

Customer review rating 4.3/5

Kenn F. Business - 21/12/2020 Confirmed reviews ALL

This was a disappointing stay. My previous stays at this hotel have been very favorable but compared to them this stay was not up to your standard.

Dear Mr. F., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations this time; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate sharing your concerns, and it is our hope that your next stay will be more satisfying again. Kind regards Nina Müller ORM & Quality Manager

Good stay

Customer review rating 4.3/5

Anonymous Business - 20/12/2020 Confirmed reviews ALL

The location is good and the lobby is super nice. Staff is helpful. It's a shame nothing is open for tour and to enjoy the beautiful city due to Covid. The hotel rooms are very clean and comfortable.

Dear Mrs. N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina Müller ORM & Quality Manager

Comfortable stay in difficult times.

Customer review rating 4.3/5

Anonymous Business - 20/12/2020 Confirmed reviews ALL

Employees are welcoming and the rooms are comfortable. Hotel is close to grocery stores and available take away food. During Covid times, these things are important.

Dear Mrs. G., Thank you for the great review of our hotel! We are happy to hear that you were satisfied with our service and our rooms. We are already looking forward to your next stay. Kind regards Nina Müller ORM & Quality Manager

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