Mercure Hotel Wiesbaden City 4 stars

Customer review rating (ALL Rating) 4.2/5 2,377 reviews

Mercure Hotel Wiesbaden City - Image 1
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Description

Hotel extras

  • Wellness area with pool, sauna and fitness room (no extra charge)

  • Hotel with a welcoming atmosphere in the centre of Wiesbaden

  • Urban chic lobby with bar and a restaurant featuring local cuisine

  • 235 comfortable rooms, with connecting doors available on request

  • 6 state-of-the-art, flexible meeting facilities and parking garage

Our accommodation(s)

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 WIESBADEN
Germany

GPS:50.078563, 8.242863

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LILI RESTAURANT & LOUNGE

Non contractual photo

Modern, elegant and cosmopolitan, our restaurant features a carefully curated menu. Enjoy international cuisine in a relaxed atmosphere alongside authentic Hessian specialties and fine Rheingau wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,377 reviews

Customer review rating 4.0/5

Juan R. R. Business - Confirmed reviews ALL

The check out was very easy, but I never received the bill per mail. As I am receiving this questionnaire, it means you have my right adress. Can you send it to me please?

Dear Juan R. R., Thank you for your positive feedback regarding your stay with us. We are pleased to hear that you found our location convenient and your accommodations comfortable. Regarding the billing issue, please contact our front desk directly for assistance, and they will be happy to help you. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 3.0/5

Goerkem A. B. Business - Confirmed reviews ALL

Unfortunately, my experience was not very good and I have stayed in many hotels in my last 25 years. 1) In my room 252, it was not possible to shut down air conditioning. I tried to shut it down, it showed "off", but it started to blow cold weather at night and then at 06:00 am and it woke me up. 2) As there is no silicon profile in the shower between glass plates at the bottom part, all water flows out to the floor, outside the shower. 3) You can improve ypur breakfast by putting various fresh fruits in different colours, for example strawberries, banana, oranges. There were only three small orange slices in the whole fruit salad.

Dear Goerkem A. B., Thank you for sharing your feedback regarding your recent stay at Mercure Hotel Wiesbaden City. I regret to hear that your experience did not meet your expectations in several areas. Regarding the air conditioning issue in your room, I apologize for the inconvenience you faced. Our team is committed to ensuring a comfortable stay for all guests, and I appreciate you bringing this to our attention. Concerning the shower design, your observation about water drainage is valuable, and we will review it to enhance guest comfort. I also appreciate your suggestions for our breakfast offerings. We strive to provide a varied selection, and your feedback regarding fresh fruits will be taken into consideration as we continuously seek to improve our services. Your comments are instrumental in helping us enhance the experience for our guests. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable stay. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 2.5/5

Rajaselvam N. T. Business - Confirmed reviews ALL

While the stay was pleasant,i was disappointed bottle water was not replenished daily.Providing complimentary water is a standard essential service for quest.this make us manage drinking water ourself.Spend 24euro just for 3bottle water at hotel,due to couldn’t locate any supermarket during easter holiday

Dear Rajaselvam N. T., Thank you for your feedback. I sincerely regret that the lack of daily replenishment of bottled water impacted your experience. We appreciate your comments as they help us to enhance our service standards. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 4.5/5

Joerg/annett W. Couples - Confirmed reviews ALL

Guter Service.

Sehr geehrte Gäste, Vielen Dank für Ihr positives Feedback. Es freut uns sehr, dass Sie die zentrale Lage und unseren Service geschätzt haben. Ihre Zufriedenheit ist uns wichtig, und wir hoffen, Sie bald wieder in unserem Haus begrüßen zu dürfen. Mit freundlichen Grüßen, Mercure Hotel Wiesbaden City

Customer review rating 4.5/5

Hanna D. Families - Confirmed reviews ALL

Very good location only 5 min. from city centre and lot of nice restaurants nearby. Excellent brekfast

Dear Ms D., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and enjoyed the breakfast offerings. Your kind words encourage us to continue providing excellent service. Best regards, Mercure Hotel Wiesbaden City

Other web-users rate our hotel

  • 722 reviews 8.9/10 Location
  • 1,107 reviews 5.6/10 Room
  • 893 reviews 8.3/10 Service
  • 13 reviews 4.8/10 WiFi
  • 597 reviews 8.2/10 Breakfast
  • 477 reviews 6/10 Comfort
  • 455 reviews 5.2/10 Cleanliness
  • 162 reviews 3.8/10 Value

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