Mercure Hotel Wiesbaden City 4 stars

Customer review rating (ALL Rating) 4.2/5 2,243 reviews

Mercure Hotel Wiesbaden City - Image 1
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Description

Hotel extras

  • Wellness area with pool, sauna and fitness room (no extra charge)

  • Hotel with a welcoming atmosphere in the centre of Wiesbaden

  • Urban chic lobby with bar and a restaurant featuring local cuisine

  • 235 comfortable rooms, with connecting doors available on request

  • 6 state-of-the-art, flexible meeting facilities and parking garage

Our accommodation(s)

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 WIESBADEN
Germany

GPS:50.078563, 8.242863

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LILI RESTAURANT & LOUNGE

Non contractual photo

Modern, elegant and cosmopolitan, our restaurant features a carefully curated menu. Enjoy international cuisine in a relaxed atmosphere alongside authentic Hessian specialties and fine Rheingau wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,243 reviews

Customer review rating 4.5/5

Athol B. Business - Confirmed reviews ALL

I was travelling for my job and the experience from Check-in to Check-out was easy quick and very friendly - would recommend

Dear Athol B., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location, cleanliness, and the friendliness of our staff. Your recommendation means a lot to us. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 4.0/5

Ricardo B. V. Families - Confirmed reviews ALL

We had a pleasant stay in Wiesbaden. The hotel is very nice and perfectly located near the city center. A special thank you goes to Luis, whose professionalism and helpfulness made our stay much better! However, there were a few minor issues: the breakfast selection could include more fresh fruit and healthy options, and the swimming pool was a bit colder than expected. Also, be aware that the garage is quite narrow, which made parking a challenge. Overall, a good experience thanks to the staff!

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and received excellent service from our staff, particularly Luis. Your compliments will be shared with him. We appreciate your insights about the breakfast selection and the swimming pool temperature. Your comments will be taken into consideration as we continue to enhance our offerings. Additionally, we acknowledge the challenges posed by the garage's dimensions and appreciate your understanding in this matter. We hope to welcome you back soon for an even better experience. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 3.5/5

Nicola D. Business - Confirmed reviews ALL

Strong point: front desk (flexibility). Weak point: cleaning, bar, breakfast.

Dear Nicola D., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear you appreciated the flexibility of our front desk staff. However, we regret that the cleaning, bar service, and breakfast did not meet your expectations. Your comments will be reviewed for future improvements. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 4.0/5

Michael S. Business - Confirmed reviews ALL

everything was fine until I tried to take a shower (room 214). I am somewhat tall and it turned out to be impossible to have a proper shower for myself. the bathroom floor was flooded as well. just inappropriate given the price.

Dear Mr. S., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the atmosphere of our public spaces. However, we regret to learn that the shower facilities in your room did not meet your expectations, particularly concerning the height and water drainage. We appreciate your comments and will take them under consideration as we continually strive to enhance our guest experience. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 5.0/5

Malika M. Families - Confirmed reviews ALL

Everything was good! They let us check in 1 hour earlier.

Dear Ms. M., Thank you for your positive feedback. We are pleased to hear that you had a pleasant experience during your stay and that we could accommodate your early check-in request. Your satisfaction is our priority, and we look forward to welcoming you again. Best regards, Mercure Hotel Wiesbaden City

Other web-users rate our hotel

  • 720 reviews 8.9/10 Location
  • 1,085 reviews 5.8/10 Room
  • 889 reviews 8.2/10 Service
  • 14 reviews 4.2/10 WiFi
  • 581 reviews 8.4/10 Breakfast
  • 465 reviews 6.1/10 Comfort
  • 441 reviews 5.6/10 Cleanliness
  • 173 reviews 3.9/10 Value

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