Mercure Hotel Wiesbaden City 4 stars

Very good

Clean,cool and comfortable.

Our layover hotel has recently changed to this hotel in Wiesbaden. I was pleasantly surprised and enjoy staying at this property. Friendly staff, very clean rooms and general areas, and great location. The only thing I wish was different are the irons, which I use for my uniform (many rooms have irons without steam holes, which are useless), and it seems that Mercure hotels often do not have wash clothes in the bathroom (Waschlappen), which I miss. Other than that, I am very happy there.

Wonderful location, nice staff. I don’t care for the bedding, I like to have a flat sheet with my comforter and I don’t like the 1/2 shower door.

I am a United crew member and have been here a number of times. I find that the front desk people are not particularly friendly and that the rooms need an upgrade. My biggest complaint is that the air conditioning is substandard. I do enjoy the breakfast and the accommodations made to COVID.

Always very friendly... food is very good in the restaurant!

Staff is friendly & very vigilant COVID safety measures are in place, but you're still made to feel welcomed.

Located close to shopping and restaurants.

The location is very fine. Close to the center. The room is a very big minus, although it’s big. Old furniture, the leather chair was loosing leather. The lights were dirty and the sink in the bathroom was making bubbling sounds while other rooms were having shower. The lobby of the hotel is very nice, so you expect the rooms to be the same.

Hotel Mercure Wiesbaden City deals well with receiving guests at a hotel in corona-times: saftey distances, people flow control, hand gel distributors everywhere, etc... Nothing is left to coincidence. Staff is polite and kind as ever, so one has no problem complying with alle those new rules. One minus: the reorganised breakfast (no buffet, service at the table) offers less value for money, and is now a bit expensive...

The rooms are hot. The air conditioning doesn’t really work. The front desk staff though nice don’t really know anything about tourism of the area. That being said, I understand with Covid-19 things are a bit different now and I have be patient. I do Like the hotel. It’s in a great spot. I’m comfortable there. It’s just hot and I dont ask much if the front desk.

I stayed about 2 weeks. Provided my card as provision at check in. But every 4th or 5th day, i got an envelope in my room claiming i need to make payment. I went to reception to discuss and ask if this is an hotel policy to all guests. I personally stayed in accor before almost 40 some day and paid all at check out. Stayed hundreds of hotels in almost every continent never ever been asked this many times for payment. Kinda disturbing. I understand they had guests leaving prior payment, but business guests with a reputable firm, company would never do this. Anyway i found this quite disturbing. But i guess this is policy.

As mentioned above, it's always been a memorable one but for the bad attitude of the Lady. Who probably thought I don't know my right. Even when I told her I'll make official report - she couldn't be bothered. Such an Officer should be removed from the Reception and kept in the Office in order not to portray the image of the Hotel in bad one.

I had a nice stay.

Modern hotel, modern amenities, I particulary liked the AirDrop support on the TV and the mobile charging stations. Also the gym and the pool.