Mercure Hotel Wiesbaden City 4 stars

Customer review rating (ALL Rating) 4.2/5 1,658 reviews

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Mercure Hotel Wiesbaden City - Image 1
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Mercure Hotel Wiesbaden City - Image 4
Bahnhofstrasse 10 bis 12, 65185 WIESBADEN, Germany

Description

Hotel extras

  • Wellness area with pool, sauna and fitness equipment (free of charge)

  • The hotel is in the center. Mall & points of interest are nearby.

  • Two 4.6 ft. (1.4 m) wide single beds in twin rooms

  • Rooms with connecting doors are available on request

  • Parking garage with two charging stations below the hotel

Our accommodation(s)

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 WIESBADEN
Germany

GPS:50.078563, 8.242863

Telephone
Fax +49 611 304599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LILI RESTAURANT & LOUNGE

Non contractual photo

Bring along a good appetite and good friends. Our bistro serves hot and cold snacks and delicious light meals from midday to 10PM. You will also find a selection of Rheingau wines on our wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,658 reviews

TripAdvisor Rating  4.0/5  755 reviews

Good Location, Nice Hotel

Customer review rating 4.0/5

Sg Business - Confirmed reviews ALL

The hotel was conveniently located within walking distance to many restaurants and stores, as well as our office. The hotel was very nice. The bar area was great and the bartenders were very friendly. The room was clean and comfortable, although the bed was a bit firm for my taste. I loved that the windows opened. The shower was good. The water pressure was fantastic, but water leaked under the door and was all over the bathroom floor.

Dear SG, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location and the friendly service provided by our staff. Your kind words about the cleanliness and comfort of our rooms are truly appreciated. We have noted your comments regarding the firmness of the bed and the issue with the water leakage in the bathroom. Rest assured, we will address these areas to enhance the overall guest experience. We hope to welcome you back for an even better stay in the future. Best regards, Mercure Hotel Wiesbaden City

Customer review rating 4.5/5

Tim Business - Confirmed reviews ALL

Everything was good except for the pillow, they were to soft.

Dear Tim, thank you for your feedback. We appreciate your kind words about your stay with us. We will take note of your comment regarding the pillow softness. We hope to welcome you back soon. Best regards, Mercure Hotel Wiesbaden City

Extremly dissatisfided!

Customer review rating 0.5/5

Damir M. Business - Confirmed reviews ALL

Please lift reservation of 975 EUR on my account.

Sehr geehrter Herr M., wir bedauern zutiefst Ihre Unzufriedenheit. Bitte lassen Sie uns Ihnen behilflich sein. Wir werden uns umgehend mit Ihnen in Verbindung setzen. Mit freundlichen Grüßen, Mercure Hotel Wiesbaden City

Locarion is good but Requires Improvement to services provided

Customer review rating 1.5/5

Ibrahim A. Business - Confirmed reviews ALL

the location is the only good thing about the hotel , Rooms are cold in winter with guests having no control over AC Temperature, Carpets are dirty Toilet is dirty bed sheet never changed with stains spots all over. Food is horrible Eggs is smelly and available in two options scrambled or boiled. in general hotel is understaffed and not clean.

Dear Ibrahim A., We appreciate your feedback regarding your recent stay at Mercure Hotel Wiesbaden City. We apologize for the inconvenience you experienced with the room temperature control and cleanliness. Your comments are valuable to us, and we will address these issues internally to enhance our services. Please be assured that this is not reflective of our usual standards. We regret that we fell short of your expectations and will take immediate action to rectify the shortcomings you have highlighted. Thank you for bringing these matters to our attention. Best regards, Mercure Hotel Wiesbaden City

Enjoyed my time at this Hotel

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

International Business Trip in Wiesbaden

Dear Guest, thank you for sharing your positive experience with us. We are delighted that you enjoyed your time at our hotel. We hope to welcome you back soon. Best regards, Mercure Hotel Wiesbaden City

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Other web-users rate our hotel

  • 683 reviews 8.8/10 Location
  • 1,035 reviews 5.7/10 Room
  • 873 reviews 8.2/10 Service
  • 16 reviews 6.6/10 WiFi
  • 561 reviews 8.5/10 Breakfast
  • 466 reviews 6.4/10 Comfort
  • 378 reviews 5.4/10 Cleanliness
  • 188 reviews 3.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.