For tourist stays, a negative test, or proof of complete vaccination / recovery is required. Business travelers need proof from the employer or alternatively a test or proof of complete vaccination/ recovery. We would like to point out that in the public areas of the hotel a mask must always be worn. Please get information about the currently applicable rules. Thank you for your understanding.

Mercure Hotel Wiesbaden City 4 stars

Name: Mercure Hotel Wiesbaden City
Address: WIESBADEN, 65185, GERMANY
Telephone: (+49)06111620
Rating: 4.3

Customer review rating 4.3/5 2,638 reviews

ALLSAFE approved hotel

Best price guarantee

How it works?

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+ 15 Services

Mercure Hotel Wiesbaden City

Hotel for travellers looking for local and authentic experiences

We have intensified hygiene and prevention measures to ensure your safety. The ALLSAFE label stands for our strong cleanliness protocols & standards and ensures that these are adhered to in our hotel.

Mr Michael MANN, Hotel Manager

A modern interpretation of Wiesbaden elegance: Our 4-star hotel in the heart of Wiesbaden city center was renovated in 2017 and has a contemporary feel thanks to its timeless décor and modern elements! Our 235 air-conditioned, non-smoking rooms have smart TVs and there is free WIFI throughout the hotel. Our six meeting rooms have the latest technology. There is also a private parking garage available. The wellness and fitness area will be closed until further notice.

With our wide range of gastronomic offers, we coddle you around the clock: from 6.30 AM with our breakfast buffet. At noon you enjoy our lunch offer. In the evening we serve dinner and drinks at the bar. The event area with six AC meeting rooms is available for business events as well as for private festivities with up to 200 guests. All rooms have natural light, Wi-Fi and modern event technology.

Wiesbaden is the multifaceted state capital of Hessen. With its 26 thermal and mineral springs, it is one of the oldest European spas and boasts a wide range of cultural offers and exciting architecture.

Hotel extras

An ALLSAFE certified hotel
The hotel is in the center. Mall & points of interest are nearby.
Two 4.6 ft. (1.4 m) wide single beds in twin rooms
Rooms with connecting doors are available on request
Parking garage with two charging stations below the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas Available free of charge
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Private indoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowed Paying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control Air conditioner
- Air Conditioning
Languages spoken at the hotel
- German
- English
- French
- Italian
- Japanese
- Polish
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 10AM (Paying) Need access to your room from 10am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Electric car recharging units
Shoe shine machine
Currency exchange

Indoor heated pool
Sauna
Bike rack facilities

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:30-10:00
- Opening hours : Week-end 07:00-12:00

13 Meeting room(s)
Web Corner on a Mac
Self service business centre
Copy/print service available Paying

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Bar
Meeting rooms

- Reduced mobility Facilities
- Wheelchair accessible hotel
- Express check-in
- Express check-out
- Late Checkout
- High Speed WiFi (Extra)
- WiFi at the hotel
- WiFi in the communal areas

Accessibility
- Reduced mobility Facilities
- Wheelchair accessible hotel
Check In & Check-out facilities
- Express check-in
- Express check-out
- Late Checkout
Wi-Fi (Extra)
- High Speed WiFi (Extra)
- WiFi at the hotel
- WiFi in the communal areas

- 140 parking spaces
- Electric car recharging units 3,7 kVA
- On site
- Parking opened 24/7
- Private

Parking garage (Extra)
- 140 parking spaces
- Electric car recharging units 3,7 kVA
- On site
- Parking opened 24/7
- Private

1 Bar(s)
1 Restaurant(s)
Buffet (Extra)
- Cold snacks
- Hot meals

1 Bar(s)
1 Restaurant(s)
Breakfast (Extra)

Buffet (Extra)
Room service
- Cold snacks
- Hot meals

- Covered
- On site
Sauna room

- Covered
- On site
Fitness room Currently unavailable

Sauna room

Children's TV Channels

Children's TV Channels

6 Meeting room(s)
- Business center is wheelchair accessible
- Self service business center
Meeting rooms

6 Meeting room(s)
Business Center
- Business center is wheelchair accessible
- Self service business center
Meeting rooms

- Bike rack facilities
- Bodybuilding equipment/Gym
- Gym
- Jogging track
- Swimming pool

Sports activities
- Bike rack facilities
- Bodybuilding equipment/Gym
- Gym
- Jogging track
- Swimming pool

- Plugs and converters available on desks
- Shoe shine machine
- Umbrellas
- 100% Non Smoking Property
- Air Conditioning
- Dry cleaning / Ironing
- Elevator to all floor
- Waiting area or lounge
- 2 rooms for people with reduced mobility
- 235 non-smoking rooms
- 235 rooms
- 24 connecting rooms
- 24 family rooms
- 5 floors
- Arabic
- English
- French
- German
- Italian
- Japanese
- Polish
- Currency exchange
- Iron at reception
- Luggage storage
- Safe deposit box at reception

Desk equipment available
- Plugs and converters available on desks
- Shoe shine machine
- Umbrellas
Hotel Services And Equipments
- 100% Non Smoking Property
- Air Conditioning
- Dry cleaning / Ironing
- Elevator to all floor
- Waiting area or lounge
Hotel informations
- 2 rooms for people with reduced mobility
- 235 non-smoking rooms
- 235 rooms
- 24 connecting rooms
- 24 family rooms
- 5 floors
Languages spoken at the hotel
- Arabic
- English
- French
- German
- Italian
- Japanese
- Polish
Services available at reception
- Currency exchange
- Iron at reception
- Luggage storage
- Safe deposit box at reception

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 wiesbaden
germany

Tel: +4906111620

Fax: (+49)0611304599

Check-in from 15h00

Check out up to 12h00

LINIE 1 : 1 WILHELMSTRASSE
LINIE 14 : 14 DERNSCHES GELAENDE
LINIE 27 : 27 AUGUST-BEBEL-STRASSE
LINIE 4 : 4 DERNSCHES GELÄNDE
LINIE 8 : 8 WILHELMSTRASSE

By plane
FRANKFURT AIRPORT At 30km / 18.64 miles
By train
WIESBADEN HBF At 0.8km / 0.5 miles

GPS :50.078563, 8.242863

Our accommodation(s)

Modern comfort in the historic city of Wiesbaden: The 4-star Mercure Hotel Wiesbaden City has 235 rooms with individually adjustable AC. For your convenience, you can choose a standard or privilege room Decide. All rooms have free WiFi and a desk. One child up to 12 years sleeps for free in the parents' room. If you book a room for children up to 16 years, you receive 50% discount for the 2nd room.

Standard King bed

Max. number of persons: 2
Views: City View, Patio, Courtyard View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Standard Room with 1 single bed

Max. number of persons: 1
Views: City View, Patio, Courtyard View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Standard twin room

Max. number of persons: 4
Views: Courtyard View, City View, Patio *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Privilege King Room

Max. number of persons: 2
Views: City View, Patio, Courtyard View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Our restaurants and bars

LILI RESTAURANT & LOUNGE

Bring along a good appetite and good friends. Our bistro serves hot and cold snacks and delicious light meals from midday to 10PM. You will also find a selection of Rheingau wines on our wine list.

LILI LOUNGE

Our bar is open from noon to midnight, with ample opportunity to unwind in peace or chat with friends or business partners. Our team serves beer, hot drinks and a wide choice of refreshments.

Your meetings and events

Our meeting rooms

Number of meeting rooms: 13
Maximum size: 180 m²
Maximum capacity: 189 people
Maximum banquet capacity: 80 people

Find out more

Location

Anonymous Business - 16/07/2021 Confirmed reviews ALL

Front desk staff very friendly and helpful. Rooms are clean and comfortable but only complaint is the air conditioning doesn’t work properly even with temperature on highest.

Lovely hotel. Nice staff. Welcoming experience

Michelle Business - 03/05/2021 Confirmed reviews ALL

While TV channel selection is good, the TV in the room seems small

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Mueller ORM & Quality Manager

Tibor J. Business - 03/05/2021 Confirmed reviews ALL

Friendly and accommodating.

Dear Mr. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina Mueller ORM & Quality Manager

Charming location

Anonymous Business - 01/04/2021 Confirmed reviews ALL

The hotel staff is professional and very kind. The location of the hotel in charming Wiesbaden is perfect. The rooms a clean and quiet.

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Mueller ORM & Quality Manager

Courteous and friendly staff. Close proximity, comfortable rooms

Anonymous Business - 16/03/2021 Confirmed reviews ALL

I enjoy the MERCURE Wiesbaden because of its staff and its convenience to the City Center. The rooms are clean and comfortable and I appreciate having windows in the room that open to provide fresh air

Dear Mr. F., We very much appreciate your comments regarding your recent stay at the Mercure Hotel Wiesbaden City. We are happy to hear that we were able to inspire you with our service and the room facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kínd regards Nina Müller ORM & Quality Manager

Well located

S. S. Business - 17/02/2021 Confirmed reviews ALL

Room was extremely cold. Tried to call for a portable heater but cannot get hold of any hotel operator or front desk to answer call. Frustrating as it could be a medical emergency and no one is minding the phone.

Dear Mrs. S., Thank you for your review. I hope you had a pleasant stay and regret that not all services have met your expectations. May I ask you, which number you called out? There is maybe a technical error which I would like to check with our operator/technicians, as we normally always answer the phone. It is not to apologize that you can't reach someone. We are looking forward to xou next stay. Kind regards Nina Müller ORM & Quality Manager

Very clean

Bernard Business - 14/02/2021 Confirmed reviews ALL

My TV wasn't working. Fortunately I don't watch too much TV

Dear Mr. B., Thank you for your great review! We are glad that you enjoyed your stay and would like to apologize for the problems with your TV. I already informed our technicians to check it immediately. Thanks again for sharing your experience and we are looking forward to your next stay. Kind regards Nina Müller ORM & Quality Manager

Lovely rooms. Great room service

M. Business - 14/02/2021 Confirmed reviews ALL

Always a warm staff welcome.

Good location

June W. Business - 14/02/2021 Confirmed reviews ALL

Stay on business trip front desk staff was very welcoming and friendly

Dear Mrs. W., Thank you for your great rating. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina Müller ORM & Quality Manager

Home away from Home

Owen C. Business - 12/02/2021 Confirmed reviews ALL

Comfortably located in and out, my home away from home, friendly faces all the time

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Müller ORM & Quality Manager

Again, pluming issues and dirty carpets.

M. Business - 11/02/2021 Confirmed reviews ALL

The staff that works there is always very nice, unfortunaly that doesn't make up for the lack of cleanliness or their pluming issues.

Dear Mrs. M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Müller ORM & Quality Manager

Home away from home

Anonymous Business - 09/02/2021 Confirmed reviews ALL

It made me feel like “home”, and I received my favorite room (Luisenstraße) and a bathrobe and slippers were already waiting for me inside! Dankeschön

Dear Mr. G., Thank you for your positive feedback. We are glad that we were able to make your stay comfortable and bring the "home" feeling to you! We are looking forward to welcome you again soon. Best regards und alles Gute Nina Müller ORM & Quality Manager

Anonymous Business - 06/02/2021 Confirmed reviews ALL

The staff are friendly and helpful. However the housekeeping needs to be retrained on COVID cleanliness! My room had garbage on the floor behind my garbage can In my room! All the crews bring Lysol wipes because the rooms are dirty and not cleaned ! The management needs to bring this to houseKeeping management! COVID is very serious and disaffecting rooms is most important! ! Please address this! I get a email after every stay at your hotel and feel my feedback is not read or taken seriously! I would love to hear your comments on my survey. Thank you Kim Gartity

Dear Mrs. G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The health and saftey of our guests and employees are our absolute priority, therefore we introduced intensified hygiene and prevention measures to ensure your and our safety. The ALLSafe label verfied by SGS Institut Fresenius represents our cleanliness protocols and standard and provides assurance that these standards have been met in our hotel. Our housekeeping staff is also trained, I will for sure inform our executive housekeeper to adress your complaint. We are well awared that some rooms need an update, the renovation of the rooms was originally planned for this year, but unfortunately we have to postpone this due to Covid. Please be rest assured that your feedback is very important for us and is also taken serious, if not, i am sure you will agree that you would certainly not receive answers from our side on every survey. We are looking forward to your next stay and send sunny greetings from Wiesbaden. Sincerely, Nina Müller ORM & Quality Manager

Anonymous Business - 06/02/2021 Confirmed reviews ALL

Hotel very nice. The young lady who was working the check in desk morning of Feb 4th is excellent. She sometimes works in restaurant as well. She is very professional and always helpful. Bar/Restaurant is excellent

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Müller ORM & Quality Manager

Good location, but rooms and plumbing needs to be updated

Anonymous Business - 05/02/2021 Confirmed reviews ALL

As almost every time I stay there, the water in the sink drains super slow, takes about 15 minutes or longer, gross!! The shower water gets all over the floor and could be a hazard! Carpet looks dirty and gross...

Great Stay ask for extra pillows and they where there brfore I got to my room

Sondra C. Business - 05/02/2021 Confirmed reviews ALL

They Front Desk was very nice and helpful

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Müller ORM & Quality Manager

Excellent stay

Anonymous Business - 04/02/2021 Confirmed reviews ALL

Welcoming staff. Great room cleanliness

Dear Mr. N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina Müller ORM & Quality Manager

Wc Business - 04/02/2021 Confirmed reviews ALL

Everyone at the desk very helpful.

Dear Mr. C., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Best regards Nina Müller ORM & Quality Manager

Average room, great location

Tamara Business - 31/01/2021 Confirmed reviews ALL

My room was very uncomfortable, not enough bedding, and hall noise very loud, room doors slam and housekeeping walks very loudly thru halls

Dear Mrs. N., Thank you for your review. I hope you had a pleasant stay and regret that not all services have met your expectations. Your comments and information are very important for us, as they are the only way to continuously improve our service and meet the expectations and wishes of your guests. Thank you again for sharing your experience, and we hope to welcome you soon again. Kind regards Nina Müller ORM & Quality Manager

Good stay

Anonymous Business - 28/01/2021 Confirmed reviews ALL

Great customer service and wonderful location. Looking forward to my Honey produced on the roof top.

Dear Mrs. L., Thanks for your review. I hope you had a pleasant stay and regret that not all services have met your expectations. Since the satisfaction of our guests is very important to us, we would be very happy, if you would tell us more exactly what did not met your expectations. Thanks in advance and hopefully see you soon. Best regards Nina Mueller ORM & Quality Manager

Our most recent 20 reviews

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