Mercure Hotel Wiesbaden City 4 stars

Very pleasant and relaxing! Great employees!

First room assigned was dirty... had to get another room Room was okay... could not adjust the heat so was cold. Room was also not as clean as I expected... some trash still in waste bin... I just used personal wipes to clean surfaces ... would like face cloths ... restaurant was nice and food very good. Staff at hotel very nice and professional.

I am an airline crew member, and this hotel is well-liked by our crews for pleasant staff, and delicious room service, particularly the schnitzel. I liked the location with walking access to the scenic Old Town with its stone streets, parks, grocery stores, Saturday Produce market, and diverse variety of restaurants. I had two complaints (sorry). I like to use a washcloth when I shower, but only found a hand towel and bath towel. I also like a separate hair conditioner, which most hotels provide, but fortunately I brought my own. Next time I will bring a washcloth, as well. I did like the strong water pressure and magnifying makeup mirror. I also felt the carpeting in my room had bad carpet stains between the bed and table in room 133, which I did mention upon checkout. It would be nice to have wall plugs or USB ports by the bed, as well. Otherwise, the room was basic but adequate. Thank you for your interest.

Everything ok as wonderful. The staff went above and beyond to make our stay pleasant. Thank you much, Warm regards, Jeanette Q.

friendly and helpful staff, good location and love wiesbaden. can't wait to come back. thank you!

I stayed three nights. Your staffs are very nice! At front desk, restaurants I had very nice experiences interacting with them. Also thank you very much for the crew (United) Christmas appetizers and one free drink every night! I tipped restaurant people very well! It was a very nice gesture and thank you very much!

My room 138 is a horrible room with adjoining door, the window tucked in the corner and you look out onto a roof and can’t even tell what the weather is! I bought a cappuccino in the restaurant and it was warm not hot brought it to the attention of the waitress,didn’t seem to care,when I checked out the lady at the front desk was rude when I brought up the issues with the cappuccino and I still had to pay for it! This would never happen at the Marriott! I will be writing a report to my company about this hotel .It’s unfortunate that your employees don’t take pride in the company they work for! I realize we are all experiencing a challenge in this uncertainty in this pandemic. Hopefully 2021 will be a better year for everyone.

Very clean friendly staff very helpful

I like this hotel, but I filled out a previous survey, where I bemoaned the lack of washcloths. I was told in an e-mail response from the Mercure establishment that wash cloths were available if requested from the front desk. Thus, the following stay, at least 5 of us in my group requested wash cloth, only to be told, approximately 1hour later, that none were available...that housekeeping had no supply! I find that curious, & unsupportive of individual hotel staff. It puts them in an awkward position, making them appear either to be lying or incompetent. I would appreciate clarification. The staff involved were quite apologetic, but cannot supply what is not available! Back your team! Sincerely, Ada German F/A for UAL

I love the staff my Front Desk Guy rocks! Excellent service and very accommodating. Chris in the restaurant was the best Server ever! See you all on Christmas morning !

The receptionist was not friendly at all

Easy check in. Rooms were very clean. Love the hotel location. I felt safe there.

This was a disappointing stay. My previous stays at this hotel have been very favorable but compared to them this stay was not up to your standard.

The location is good and the lobby is super nice. Staff is helpful. It's a shame nothing is open for tour and to enjoy the beautiful city due to Covid. The hotel rooms are very clean and comfortable.

Employees are welcoming and the rooms are comfortable. Hotel is close to grocery stores and available take away food. During Covid times, these things are important.