Mercure Hotel Wiesbaden City 4 stars

Really nice breakfast. Friendly staff. Clean and comfortable rooms.

The room I´ve got this time was not as expected for a 4* hotel (336). The furniture was very worn out - the leatherette chair had no more cover on the armrests because it was so worn out, mildew in the bathroom.

the case is known to management already

Perfect location. Clean. Good breakfast and customer service.

Good stay and good employee. Only topic is really the smoking area right outside at the entrance. There is no other possibility that to get through cigaret smoke when entering the hotel, which really is not a good start and welcome. Hope you could find a solution

A small bottle of Water in the Room daily could make a world of difference

I am a regular customer, being your guest on average 2 to 3 times a month. Regular good quality of service. Always happy to benefit from an upgrade when available. Quality of food ordered via roomservice was excellent

Everything ok, but Bar was already closed at 11:00 pm. New Year Drink at Bar was not posible. Start in the New Year could have been handeled better, more service oriented. Soy Milk at breakfast was sour.

comfortable room, well equipped, good breakfast and bar meals, nice size pool, sauna and gym all in a central position in Wiesbaden

Good sized spacious and nicely decorated modern room which was tidy and clean. The lobby, bar and lounge areas downstairs are really beautiful. Unfortunately we found the lighting (or lack of it ) in the room very frustrating while trying to look for things in our suitcases. It was extremely subdued with only a main light by the door and other lighting provided by lamps and was just not enough even with all lamps turned on. Ambient lighting is all well and good but should be an option not the only option. The shower screen also did not provide complete protection and a large amount of water leaked onto the floor while showering. Tea and milk supplies provided were not adequate as we used these very quickly and were not properly re-stocked each day (although toiletry items were replaced fully each day here which we found did not happen much through Europe) but when requested were very prompt to arrive. The bar staff downstairs were very warm and welcoming and drinks and meals really good and reasonably priced. We were very surprised there was no porter service for bags although there were trolleys available downstairs for self service. Unfortunately the elevators are so narrow that with suitcases fitted across the trolleys they didn't fit into the elevator necessitating a lot of shifting around of our luggage to make it fit. Perhaps a laminated sign attached on the base of the trolley to let people know they need to lay the suitcases a certain (and not the most logical) way would prevent frustration in this situation. The biscuits, chocolates and treats on the front desk were also a nice touch and the location was very convenient for the Xmas markets. Overall a pleasant place to stay.

Alles gut

Pleasant, helpful, attentive and enjoyable

Everything was in order, good bed, clean and a good shower! nice warm and chic environment.

The Room setting and all round services was good and recommendable

We were made welcome from the moment we arrived. Clean spacious hotel, lovely clean rooms, great breakfast. Easy to reach from train station, within walking distance of town centre.