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Mercure Hotel Wiesbaden City 4 stars

Customer review rating 4.3/5 2,638 reviews

ALLSAFE approved hotel

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Mercure Hotel Wiesbaden City
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+ 15 Services

Hotel extras

  • An ALLSAFE certified hotel

  • The hotel is in the center. Mall & points of interest are nearby.

  • Two 4.6 ft. (1.4 m) wide single beds in twin rooms

  • Rooms with connecting doors are available on request

  • Parking garage with two charging stations below the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Shoe shine machine
  • Currency exchange
Leisure and activities
  • Indoor heated pool
  • Sauna
  • Bike rack facilities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available Paying

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 wiesbaden
germany

Tel: +4906111620

Fax: (+49)0611304599

Check-in from 15h00

Check out up to 12h00

  • LINIE 1 :  1 WILHELMSTRASSE

  • LINIE 14 :  14 DERNSCHES GELAENDE

  • LINIE 27 :  27 AUGUST-BEBEL-STRASSE

  • LINIE 4 :  4 DERNSCHES GELÄNDE

  • LINIE 8 :  8 WILHELMSTRASSE

  • By plane

    FRANKFURT AIRPORT At 30km / 18.64 miles

  • By train

    WIESBADEN HBF At 0.8km / 0.5 miles

GPS :50.078563, 8.242863

Our accommodation(s)

Modern comfort in the historic city of Wiesbaden: The 4-star Mercure Hotel Wiesbaden City has 235 rooms with individually adjustable AC. For your convenience, you can choose a standard or privilege room Decide. All rooms have free WiFi and a desk. One child up to 12 years sleeps for free in the parents' room. If you book a room for children up to 16 years, you receive 50% discount for the 2nd room.

Our restaurants and bars

LILI RESTAURANT & LOUNGE

Bring along a good appetite and good friends. Our bistro serves hot and cold snacks and delicious light meals from midday to 10PM. You will also find a selection of Rheingau wines on our wine list.

Non contractual photo

LILI LOUNGE

Our bar is open from noon to midnight, with ample opportunity to unwind in peace or chat with friends or business partners. Our team serves beer, hot drinks and a wide choice of refreshments.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 180

  • Maximum capacity: 189 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Hotel Wiesbaden City

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,638 reviews

tripadvisor

TripAdvisor Rating 4.0/5

706 reviews

Location

Customer review rating 4.0/5

Anonymous Business - 16/07/2021 Confirmed reviews ALL

Front desk staff very friendly and helpful. Rooms are clean and comfortable but only complaint is the air conditioning doesn’t work properly even with temperature on highest.

Lovely hotel. Nice staff. Welcoming experience

Customer review rating 5.0/5

Michelle Business - 03/05/2021 Confirmed reviews ALL

While TV channel selection is good, the TV in the room seems small

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Mueller ORM & Quality Manager
Customer review rating 4.0/5

Tibor J. Business - 03/05/2021 Confirmed reviews ALL

Friendly and accommodating.

Dear Mr. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina Mueller ORM & Quality Manager

Charming location

Customer review rating 5.0/5

Anonymous Business - 01/04/2021 Confirmed reviews ALL

The hotel staff is professional and very kind. The location of the hotel in charming Wiesbaden is perfect. The rooms a clean and quiet.

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Mueller ORM & Quality Manager

Courteous and friendly staff. Close proximity, comfortable rooms

Customer review rating 4.0/5

Anonymous Business - 16/03/2021 Confirmed reviews ALL

I enjoy the MERCURE Wiesbaden because of its staff and its convenience to the City Center. The rooms are clean and comfortable and I appreciate having windows in the room that open to provide fresh air

Dear Mr. F., We very much appreciate your comments regarding your recent stay at the Mercure Hotel Wiesbaden City. We are happy to hear that we were able to inspire you with our service and the room facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kínd regards Nina Müller ORM & Quality Manager

Well located

Customer review rating 3.5/5

S. S. Business - 17/02/2021 Confirmed reviews ALL

Room was extremely cold. Tried to call for a portable heater but cannot get hold of any hotel operator or front desk to answer call. Frustrating as it could be a medical emergency and no one is minding the phone.

Dear Mrs. S., Thank you for your review. I hope you had a pleasant stay and regret that not all services have met your expectations. May I ask you, which number you called out? There is maybe a technical error which I would like to check with our operator/technicians, as we normally always answer the phone. It is not to apologize that you can't reach someone. We are looking forward to xou next stay. Kind regards Nina Müller ORM & Quality Manager

Very clean

Customer review rating 4.5/5

Bernard Business - 14/02/2021 Confirmed reviews ALL

My TV wasn't working. Fortunately I don't watch too much TV

Dear Mr. B., Thank you for your great review! We are glad that you enjoyed your stay and would like to apologize for the problems with your TV. I already informed our technicians to check it immediately. Thanks again for sharing your experience and we are looking forward to your next stay. Kind regards Nina Müller ORM & Quality Manager

Lovely rooms. Great room service

Customer review rating 5.0/5

M. Business - 14/02/2021 Confirmed reviews ALL

Always a warm staff welcome.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Müller ORM & Quality Manager

Good location

Customer review rating 4.0/5

June W. Business - 14/02/2021 Confirmed reviews ALL

Stay on business trip front desk staff was very welcoming and friendly

Dear Mrs. W., Thank you for your great rating. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina Müller ORM & Quality Manager

Home away from Home

Customer review rating 4.5/5

Owen C. Business - 12/02/2021 Confirmed reviews ALL

Comfortably located in and out, my home away from home, friendly faces all the time

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Müller ORM & Quality Manager

Again, pluming issues and dirty carpets.

Customer review rating 2.0/5

M. Business - 11/02/2021 Confirmed reviews ALL

The staff that works there is always very nice, unfortunaly that doesn't make up for the lack of cleanliness or their pluming issues.

Dear Mrs. M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Müller ORM & Quality Manager

Home away from home

Customer review rating 4.5/5

Anonymous Business - 09/02/2021 Confirmed reviews ALL

It made me feel like “home”, and I received my favorite room (Luisenstraße) and a bathrobe and slippers were already waiting for me inside! Dankeschön

Dear Mr. G., Thank you for your positive feedback. We are glad that we were able to make your stay comfortable and bring the "home" feeling to you! We are looking forward to welcome you again soon. Best regards und alles Gute Nina Müller ORM & Quality Manager
Customer review rating 3.0/5

Anonymous Business - 06/02/2021 Confirmed reviews ALL

The staff are friendly and helpful. However the housekeeping needs to be retrained on COVID cleanliness! My room had garbage on the floor behind my garbage can In my room! All the crews bring Lysol wipes because the rooms are dirty and not cleaned ! The management needs to bring this to houseKeeping management! COVID is very serious and disaffecting rooms is most important! ! Please address this! I get a email after every stay at your hotel and feel my feedback is not read or taken seriously! I would love to hear your comments on my survey. Thank you Kim Gartity

Dear Mrs. G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The health and saftey of our guests and employees are our absolute priority, therefore we introduced intensified hygiene and prevention measures to ensure your and our safety. The ALLSafe label verfied by SGS Institut Fresenius represents our cleanliness protocols and standard and provides assurance that these standards have been met in our hotel. Our housekeeping staff is also trained, I will for sure inform our executive housekeeper to adress your complaint. We are well awared that some rooms need an update, the renovation of the rooms was originally planned for this year, but unfortunately we have to postpone this due to Covid. Please be rest assured that your feedback is very important for us and is also taken serious, if not, i am sure you will agree that you would certainly not receive answers from our side on every survey. We are looking forward to your next stay and send sunny greetings from Wiesbaden. Sincerely, Nina Müller ORM & Quality Manager
Customer review rating 5.0/5

Anonymous Business - 06/02/2021 Confirmed reviews ALL

Hotel very nice. The young lady who was working the check in desk morning of Feb 4th is excellent. She sometimes works in restaurant as well. She is very professional and always helpful. Bar/Restaurant is excellent

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Müller ORM & Quality Manager

Good location, but rooms and plumbing needs to be updated

Customer review rating 3.0/5

Anonymous Business - 05/02/2021 Confirmed reviews ALL

As almost every time I stay there, the water in the sink drains super slow, takes about 15 minutes or longer, gross!! The shower water gets all over the floor and could be a hazard! Carpet looks dirty and gross...

Dear Mrs. M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Müller ORM & Quality Manager

Great Stay ask for extra pillows and they where there brfore I got to my room

Customer review rating 5.0/5

Sondra C. Business - 05/02/2021 Confirmed reviews ALL

They Front Desk was very nice and helpful

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Müller ORM & Quality Manager

Excellent stay

Customer review rating 5.0/5

Anonymous Business - 04/02/2021 Confirmed reviews ALL

Welcoming staff. Great room cleanliness

Dear Mr. N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina Müller ORM & Quality Manager
Customer review rating 4.0/5

Wc Business - 04/02/2021 Confirmed reviews ALL

Everyone at the desk very helpful.

Dear Mr. C., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Best regards Nina Müller ORM & Quality Manager

Average room, great location

Customer review rating 3.5/5

Tamara Business - 31/01/2021 Confirmed reviews ALL

My room was very uncomfortable, not enough bedding, and hall noise very loud, room doors slam and housekeeping walks very loudly thru halls

Dear Mrs. N., Thank you for your review. I hope you had a pleasant stay and regret that not all services have met your expectations. Your comments and information are very important for us, as they are the only way to continuously improve our service and meet the expectations and wishes of your guests. Thank you again for sharing your experience, and we hope to welcome you soon again. Kind regards Nina Müller ORM & Quality Manager

Good stay

Customer review rating 2.5/5

Anonymous Business - 28/01/2021 Confirmed reviews ALL

Great customer service and wonderful location. Looking forward to my Honey produced on the roof top.

Dear Mrs. L., Thanks for your review. I hope you had a pleasant stay and regret that not all services have met your expectations. Since the satisfaction of our guests is very important to us, we would be very happy, if you would tell us more exactly what did not met your expectations. Thanks in advance and hopefully see you soon. Best regards Nina Mueller ORM & Quality Manager

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