Mercure Hotel Wiesbaden City 4 stars

Customer review rating (ALL Rating) 4.3/5 2,830 reviews

ALLSAFE approved hotel

Information message

Mercure Hotel Wiesbaden City
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+ 26 Services

Hotel extras

  • An ALLSAFE certified hotel

  • The hotel is in the center. Mall & points of interest are nearby.

  • Two 4.6 ft. (1.4 m) wide single beds in twin rooms

  • Rooms with connecting doors are available on request

  • Parking garage with two charging stations below the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 wiesbaden
germany

Fax: (+49)0611304599

Check-in from 15h00

Check out up to 12h00

  • LINIE 1:  1 WILHELMSTRASSE

  • LINIE 14:  14 DERNSCHES GELAENDE

  • LINIE 27:  27 AUGUST-BEBEL-STRASSE

  • LINIE 4:  4 DERNSCHES GELÄNDE

  • LINIE 8:  8 WILHELMSTRASSE

  • By plane

    FRANKFURT AIRPORT At 30km / 18.64 miles

  • By train

    WIESBADEN HBF At 0.8km / 0.5 miles

GPS:50.078563, 8.242863

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LILI RESTAURANT & LOUNGE

Bring along a good appetite and good friends. Our bistro serves hot and cold snacks and delicious light meals from midday to 10PM. You will also find a selection of Rheingau wines on our wine list.

Our accommodation(s)

Modern comfort in the historic city of Wiesbaden: The 4-star Mercure Hotel Wiesbaden City has 235 rooms with individually adjustable AC. For your convenience, you can choose a standard or privilege room Decide. All rooms have free WiFi and a desk. One child up to 12 years sleeps for free in the parents' room. If you book a room for children up to 16 years, you receive 50% discount for the 2nd room.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 180

  • Maximum capacity: 189 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Hotel Wiesbaden City

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,830 reviews

TripAdvisor Rating 4.0/5

715 reviews

Great location

Customer review rating 5.0/5

Anonymous Business - 22/11/2021 Confirmed reviews ALL

Always a pleasant stay when at the Wiesbaden Mercure! The staff is friendly & welcoming. Perfect location for quick shopping and the train station is just down the street.

Dear Mrs. M., Thank you for your great review of our house! We are more than happy to have you as a regular guest; this is the best compliment for us. Many thanks and see you soon. Kind regards Nina Mueller ORM & Quality Manager
Customer review rating 3.5/5

Anonymous Business - 16/11/2021 Confirmed reviews ALL

My tub would not drain properly has I was taking a shower. I also found someone else’s hair in my bed. But the hotel is in a great location

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. I hope you had a pleasant stay and regret that not all services have met your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hopefully see you soon. Kind regards Nina Mueller ORM & Quality Manager

Good location

Customer review rating 4.0/5

Anonymous Business - 11/11/2021 Confirmed reviews ALL

Would appreciate a bathrobe .

Dear Mrs. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Bathrobes are available upon request at the front desk. We hope to see you again very soon. Best regards Nina Mueller ORM & Quality Manager

Very helpful staff

Customer review rating 5.0/5

E. R. Business - 10/11/2021 Confirmed reviews ALL

I had a couple of problems after arriving. One was with the room assigned to me the other the internet. Both times I asked the front desk for help. In the morning two young ladies were working and a young man in the afternoon. They all couldn't have been anymore helpful! Excellent customer service! I'd like to thank them this way!

Dear Mrs. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Mueller ORM & Quality Manager

Good stay

Customer review rating 5.0/5

Well Business - 09/11/2021 Confirmed reviews ALL

Relaxing , quiet rooms and very clean !

Dear Mrs. V., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Best regards Nina Mueller ORM & Quality Manager

Efficient Check In Process

Customer review rating 4.5/5

Derek Business - 05/11/2021 Confirmed reviews ALL

It is a great idea for Mecure to enable guest self-check in online. it speeds up the time from entering the hotel to getting the room key which is typically the most annoying part of a hotel stay. Great job. I got my key in like 3 minutes.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. We are happy to hear that we were able to inspire you with the online check in option. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Mueller ORM & Quality Manager

Brilliant location

Customer review rating 5.0/5

Skystar8 Business - 05/11/2021 Confirmed reviews ALL

Hotel is perfectly located to central Wiesbaden. Clean, quiet and staff that are friendly. I enjoy staying here!

Dear Mrs. A., Thank you for the great review of our hotel! We are more than happy to have you as a regular guest; this is the best compliment for us. Many thanks and see you soon. Kind regards Nina Mueller ORM & Quality Manager

Location was Perfect

Customer review rating 5.0/5

Liebchen M. M. Solo - 05/11/2021 Confirmed reviews ALL

The staff, the food and drinks were perfect. My room was very clean and the bed was very comfortable.

Dear Mrs. M., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Best regards Nina Mueller ORM & Quality Manager
Customer review rating 5.0/5

Flavia C. Business - 04/11/2021 Confirmed reviews ALL

Excellent. Front desk extremely personable. The only draw back was the maid on the floor where the room was located. Her disposition was not warm nor approachable. Loved the hotel staff at the front desk and the area. Thank you for a pleasant experience.

Dear Mrs. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Nina Mueller ORM & Quality Manager

Noisy

Customer review rating 2.0/5

Anonymous Business - 04/11/2021 Confirmed reviews ALL

Less then ten minutes into room drilling and hammering started. It was on the next floor but sound travels and it felt like right in my room.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. I regret that not all services have met your expectations To be honest, repair work is never appropriate, but very important in order to keep the hotel running and to be able to offer our usual service. You can be sure that we plan our repair work in such a way that nobody feels disturbed, unfortunately it doesn't always work. We are looking forward to your next stay. Kind regards Nina Mueller ORM & Quality Manager

Friendly reception staff

Customer review rating 4.0/5

Jayne Business - 03/11/2021 Confirmed reviews ALL

Had a nice room but it was quite stuffy. Even turning down the temperature. My bed was very comfortable though. I would have really liked a bath robe but there wasn’t one. The lady who checked us in was extremely helpful and welcoming. My big criticism is that the TV couldn’t be changed to English. I rang down to be told that English channels start from 42 which was just News, News & more News. I wanted Sky Atlantic!

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is good to hear that you were satisfied with our bed comfort, a good night sleep is so important. We have bath robes available upon request at the front desk. I will forward you request about the TV channels to our technicians. We are looking forward to your next stay. Kind regards Nina Mueller ORM & Quality Manager

Nice stay

Customer review rating 4.0/5

Victoria Business - 03/11/2021 Confirmed reviews ALL

I had only spent one night but it was a very pleasant one! The front desk attendants were all very sweet and my room was clean. I left a headband that I had purchased behind accidentally (I think it may have been tossed as it was probably still in the store's bag and no one that I've spoken to has reported it found by housekeeping), which makes me so sad, BUT if anyone finds it PLEASE please please let me know (ve…)! It's gold with pink and white roses. So cute, but I understand how it could be overlooked and tossed.

Dear Mrs. C., Thank you for your great review of our hotel! We are happy to hear that you enjoyed your stay and were satisfied with our service. Our Executive Housekeeper searched everything again and unfortunately could not find the headband. Should it still appear, we will contact you immediately! Kind regards Nina Mueller ORM & Quality Manager

Hot rooms

Customer review rating 4.0/5

Leo I. Business - 03/11/2021 Confirmed reviews ALL

Even though I set AC at 17C my room was hot and I was very uncomfortable.

Dear Mr. I., Thank you for your review. I am sorry to hear that your room was to hot. I will inform our technicians to check it immediately. We are looking forward to your next stay. Kind regards Nina Mueller ORM & Quality Manager

Well located

Customer review rating 3.0/5

Frequent G. Business - 29/10/2021 Confirmed reviews ALL

The lobby is cute, has retro vibe to it, the key cards are made of wood and add-on and interesting detail to the check in experience. The 3rd floor rooms 331-339 have incredible bad, old sewage smell in them. All these rooms have also plumbing issues, standing water in tub, smell is the worst though. Avoid 3rd floor at all cost. Also the carpets in every floor are worn out, the hallways feel tired. The property needs update urgently. The furniture in the rooms are old and worn out, the desk chair a plain old foldable chair, the better rooms have a recliners but the arm rests are worn out and filling protrudes out. I stay in this hotel once a week and have seen every floor. It's well located but that pretty much it is. The rooms have a lot to desire. Wish the management would update or renovate the property.

Dear Mrs. H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Wiesbaden City. We are very sorry to hear that your last stay was not to your satisfaction. After the successful renovation of our ground floor in 2018 with a total investment of around € 7.5 million, we were in good spirits to start planning the renovation of the rooms in 2020. Corona had other plans. We very much hope that our industry can now fully recover relatively quickly and that we can approach the planning promptly. I am sure you understand. Sincerely, Nina Mueller ORM & Quality Manager

Good location

Customer review rating 4.0/5

Kris Business - 28/10/2021 Confirmed reviews ALL

In the City Center. Good in-house restaurant and bar. Breakfast with variety of options. Rooms are good size.

Dear Mr. S., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Best regards Nina Mueller ORM & Quality Manager

Good accommodation but past 10 PM outside noise coming from the bar visitors

Customer review rating 3.5/5

Staf V. Business - 26/10/2021 Confirmed reviews ALL

I stayed 4 nights in room 125 3 nights out of 4 I could not catch easy sleep before 2 AM. Guests of the bar came outside for a cigarette smoke and spoke rather loud. The sound isolation of the room windows is not as it should be. Next time I ask for a room that is more far away from the bar.

Dear Mr. v., Thank you for your great review of our hotel. We are happy to hear that you enjoyed your stay except for the noise from the bar. I already spoke to our F&B Manager to sensitize the bar employees to avoid noise from the terrace after 10pm during the week and also noted that you prefer a room not facing the bar terrace. We are looking forward to your next stay. Kind regards Nina Mueller ORM & Quality Manager
Customer review rating 0.5/5

Anonymous Business - 26/10/2021 Confirmed reviews ALL

Can you please write me back, at the email address you sent this survey to, and explain to me how I’m supposed to fill out a survey on a hotel stay that I never stayed at on that date in question…. I find this to be very poor customer service and quite frankly a security issue, that your hotel staff has me staying at that hotel, on that date! Can you please show/send me the signed form that is required upon check in using my name…… I’m concerned now, that you gave ‘my’ room to someone under false pretenses…… Where is the form I used to check in? Where is my signature on file? Where is my final bill upon check out??? You have written me twice now to fill out this survey… Well I am taking my time to fill this out and answer you….. Please take the time, be professional, and have the curtesy to answer my questions and write me back

Dear Mr. R., Thank you for your review. Please give me some time to sort out what exactly happened here. I will get back to you as soon as possible by email. Kind regards Nina Mueller ORM & Quality Manager
Customer review rating 5.0/5

Art K. Business - 24/10/2021 Confirmed reviews ALL

Very helpful & friendly staff!

Dear Mr. K., Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and we are looking forward to welcome you again soon. Best regards Nina Mueller ORM & Quality Manager

Great staff, location, quiet rooms, clean safe.

Customer review rating 4.0/5

Karen Y. Business - 24/10/2021 Confirmed reviews ALL

Love staying with you guys! My only complaint is the shower. No matter how hard I try, the floor floods. I’ve been in many European hotels with the half door glass system, I don’t flood anyone else’s but yours! Also wish the comforter fit the bed. It’s too small, but it’s ok. Thankyou for many wonderful stays!

Dear Mrs. Y., We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Mueller ORM & Quality Manager

Cute town

TripAdvisor rating 3.0/5

KBcalifornia Business - 12/09/2021 TripAdvisor review

Hotel overall is just OK.....bathroom floor gets quite wet from the poor shower design. Bath towels are very thin and poor quality. My room was warm...hard to adjust thermostat. Nice location. Close to grocery stores, shopping, and restaurants.,

Dear KBcalifornia, Thank you for your review. I hope you had a pleasant stay and regret that not all services have met your expectations. Your comments and information are very important for us, as they are the only way to continuously improve our service and meet the expectations and wishes of your guests. Hopefully see you soon. Kind regards Nina, Guest Service Team

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