Mercure Hotel Wiesbaden City 4 stars

Customer review rating (ALL Rating) 4.2/5 1,534 reviews

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Mercure Hotel Wiesbaden City - Image 1
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Mercure Hotel Wiesbaden City - Image 3
Mercure Hotel Wiesbaden City - Image 4
Bahnhofstrasse 10 bis 12, 65185 WIESBADEN, Germany

Description

Hotel extras

  • Wellness area with pool, sauna and fitness equipment (free of charge)

  • The hotel is in the center. Mall & points of interest are nearby.

  • Two 4.6 ft. (1.4 m) wide single beds in twin rooms

  • Rooms with connecting doors are available on request

  • Parking garage with two charging stations below the hotel

Our accommodation(s)

Hotel location

Mercure Hotel Wiesbaden City

Bahnhofstrasse 10 bis 12
65185 WIESBADEN
Germany

GPS:50.078563, 8.242863

Telephone
Fax +49 611 304599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LILI RESTAURANT & LOUNGE

Non contractual photo

Bring along a good appetite and good friends. Our bistro serves hot and cold snacks and delicious light meals from midday to 10PM. You will also find a selection of Rheingau wines on our wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,534 reviews

TripAdvisor Rating  4.0/5  755 reviews

Good location & staff

Customer review rating 3.5/5

Michael Business - Confirmed reviews ALL

The location is excellent, but the hotel desperately needs an upgrade of the rooms. They are simply old, and the carpet is beyond the shelf life and full of spots. The bathroom size is ok, but a walk-in shower when renovating will do the trick.

Dear Michael, Thank you for your review of our hotel! We are glad that you enjoyed your stay overall. We are aware of the somewhat worn condition of our rooms. After the successful renovation of our ground floor in 2018 with a total investment of around €7.5 million, we were confident that we could start planning the renovation of the rooms in 2020. Unfortunately, Corona had other plans. However, there is good news! The planning has finally started and we hope to be able to start renovating the room floors soon. We are looking forward to welcome you again soon. Kind regards Nina ORM & Quality Manager

Negative surprise

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

After a shower, the water from the bathtub flows through the tiles onto the bathroom floor. Bathroom tiles are sticky. A crack in the sink. The bedside light switch does not work. The TV broadcast cannot be watched, only stripes and dots vibrate. The beds is too soft.

Dear Gabor, Thank you very much for taking the time to share your feedback with us. We deeply regret hearing about the inconveniences in your room. Please rest assured that we take the points you mentioned seriously and will promptly investigate them. We are aware of the current condition of some rooms and have renovation plans in place. We sincerely apologize for the inconveniences caused and hope to welcome you back soon despite this. Best regards, Saskia, Guest Service Team

Outdated and overpriced

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Outdated and overpriced

Dear Ruta, Thank you very much for taking the time to share your feedback. We are aware that some of our rooms are in need of renovation. After the successful renovation of our ground floor in 2018, we had planned to renovate the rooms in 2020. Unfortunately, this has been delayed due to the pandemic. We sincerely apologize for any inconvenience. We would greatly appreciate a second chance and hope to welcome you back to our hotel soon. Best regards, Saskia, Guest Service Team

Alles Top

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Alles Top

Lieber Christophe, herzlichen Dank für Ihre positive Bewertung. Es freut uns zu hören, dass Sie mit Ihrem Aufenthalt zufrieden waren. Sollten Sie in Zukunft weitere Anliegen oder Wünsche haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir freuen uns jetzt schon auf Ihren nächsten Aufenthalt. Beste Grüße Saskia, Guest Service Team

Problematic Stay

Customer review rating 2.0/5

Reza S. A. Business - Confirmed reviews ALL

Unfortunaltey this time my stay in the hotel wasn't satisfactory. Just to make it clear, overall the hotel is very good, the staff is very friendly, etc. I had a 3 day stay from Monday to Thursday. Per policy of the hotel, room service is performed every two days, meaning in this case, on Wednesday. When I came back from my business visits on Wednesday afternoon at 5:30 pm, unfortunately nothing was done. After complaining at the reception, the room was done but at the same time I received an unacceptable torn towel. I never expereinced this during my more than 20 years of business travel, including stays in 2 star and 3 star hotels. This is not worthy of a 4 star hotel. I hope this will not happen again in my next stay in this hotel in October.

Dear Reza, Thank you for taking the time to share your feedback with us. We sincerely apologize to hear that your last stay was not satisfactory. We appreciate your praise for our friendly staff and the overall quality of the hotel. Regarding the room cleaning, we would like to point out that according to our environmental policy, cleaning is done every two days to conserve resources. However, we deeply regret that your concerns regarding room cleaning were not satisfactorily resolved and that you were confronted with a damaged towel. This does not meet our standards, and we sincerely apologize for these inconveniences. We are aware that the quality of our rooms is an important aspect for our guests. Please note that renovation works are planned to improve the condition of the rooms. We thank you for your constructive feedback and will ensure that your experiences are improved during your next stay in October. We hope you will give us the opportunity to restore your trust in us. Best regards, Saskia, Guest Service Team

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Other web-users rate our hotel

  • 658 reviews 8.8/10 Location
  • 1,011 reviews 5.7/10 Room
  • 843 reviews 8.2/10 Service
  • 16 reviews 7/10 WiFi
  • 536 reviews 8.5/10 Breakfast
  • 453 reviews 6.3/10 Comfort
  • 371 reviews 5.4/10 Cleanliness
  • 177 reviews 3.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.