Ibis Lorena 3 stars

Customer review rating (ALL Rating) 4.4/5 893 reviews

Ibis Lorena - Image 1
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Estrada Chiquito De Aquino 46, Loja Externa 1, 12612-550 LORENA, Brazil

Description

Hotel extras

  • 15 minutes from the bus terminal

  • 10 minutes from the city center

  • A 2-minute drive from Presidente Dutra Highway

  • Pet-friendly hotel: small animals are welcome!

  • Adapted rooms for people with reduced mobility

Our accommodation(s)

Hotel location

Ibis Lorena

Estrada Chiquito De Aquino 46, Loja Externa 1
12612-550 LORENA
Brazil

GPS:-22.75353, -45.10599

Telephone
Fax +55 12 3042-1111

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

CAFE DA MANHA

Restaurante serving breakfast buffet daily from 6:30 to 10:00

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  893 reviews

TripAdvisor Rating  3.9/5  132 reviews

Customer review rating 4.0/5

Wim V. Business - Confirmed reviews ALL

Basic hotel facilities but decent. It's a shame that the restaurant staff (evening) completely ignore you and will not serve you, which is strange.

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente,

Customer review rating 5.0/5

Wagner D. S. Business - Confirmed reviews ALL

After two stays in July and August, I can confidently say that the Ibis Lorena offers an outstanding experience, and the incredible staff is the reason why. Every person I interacted with was not only professional but genuinely kind and helpful, making each visit a pleasure. The Access Control team, especially Isael and Luiz Paulo, were always welcoming and made me feel safe and secure from the moment I arrived. At the front desk, the staff was consistently excellent. Alessandra, Alisson, Igor Leonardo, Larissa Kirstin, Lucas Dionísio, Maria Paula, Matheus, Saulo, Tales, and Vitor were all fantastic—they were quick to assist with any request and always greeted me with a friendly smile. The Housekeeping staff's attention to detail was impeccable. My rooms were always spotless thanks to the hard work of Andreza, Denise, Igor, Inajara, Jaqueline, Leidiana, Mara, Maria de Fátima, Sandra, Stefany, Vanderlene, and Vera. In the restaurant and bar, the service was just as impressive. Lara, Lidiane, Lillian, Maiara, Marcilene, Martiel, Rafael, Raquel, and Wendel provided a wonderful dining experience, always attentive and friendly. Finally, a special shout-out to the Maintenance team, Claudomiro and Fábio, for keeping the hotel running smoothly. The Ibis Lorena is more than just a place to stay—it’s a hotel where the staff goes above and beyond to ensure a perfect visit. I look forward to returning soon.

Customer review rating 4.0/5

Salete F. A. Families - Confirmed reviews ALL

Hotel é bom, padrão Ibis, sem novidades nas instalações. A recepção (recepcionista de cara emburrada e sem identificacao do nome)não são muito simpáticos, achei sem paciencia para nossas dúvidas, sobre pagamento, fornecimento de água gratuita, etc. Quero destacar a simpatia e atenção da Camareira Sandra, deveriam promove-la como recepcionista, pela eficiência. Também fomos surpreendidos na hora de pagar, NÃO parcelaram o valor das diárias, no meu caso foram 7 diárias. Tive que pagar na "bucha", me deixando sem capital/limite no cartão, já que estávamos preparados para pagar parcelado/crédito. Pela primeira vez acontece isso, não parcelar. Todos os Ibis que eu me hospedei no Brasil e Europa, parcelamento, mas em Lorena a recepcionista disse não ser autorizada a parcelar. E nem na hora da reserva, via site, fui informado dessa prática, enfim, já foi... só fiquei com pouca "grana" pra comer e continuar a viagem.

Customer review rating 5.0/5

Francisley D. R. P. Business - Confirmed reviews ALL

A localização é excelente e o hotel mantém o padrão Ibis de atendimento. Plenamente satisfeito.

Customer review rating 2.0/5

Evandro J. D. A. Business - Confirmed reviews ALL

Boa noite ! Em meu entendimento, banheiro e pricipalmente o vaso sanitário devem ser esterelizados/higienizados após saída d. hospede. Infelizmente no dia 03/07/2025 quando cheguei ao meu quarto n° 353, observei que a tampa e o vaso sanitário estavam com cabelos aparentemente de partes intimas.

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Other web-users rate our hotel

  • 202 reviews 9.6/10 Location
  • 431 reviews 5.8/10 Room
  • 344 reviews 8.4/10 Service
  • 10 reviews 5.6/10 WiFi
  • 288 reviews 8.9/10 Breakfast
  • 228 reviews 3.7/10 Comfort
  • 161 reviews 8.8/10 Cleanliness
  • 52 reviews 7.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.