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Ibis Guaratingueta Aparecida Hotel 3 stars

Customer review rating 4.4/5 4,717 reviews
Ibis Guaratingueta Aparecida
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+ 13 Services
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Hotel extras

  • Strictly non-smoking hotel. We have apartments adapted for guest with reduced mobility.

  • Restaurant for breakfast and 24-hour bar open to the public

  • We offer the following free of charge: car park, WIFI, luggage storage, bathroom amenities

  • 80 apartments with air conditioning, minibar, private bathroom, cable TV and safe.

  • Located 3.1 miles from Aparecida. Easy access to Frei Galvão Shrine and Rodovia Dutra (BR116)

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • Self service business centre

Hotel location

Ibis Guaratingueta Aparecida

Avenida Juscelino Kubitchek
De Oliveira n 1301
12505300
guaratingueta
brazil

Tel: +551221319600

Fax: (+55)12/21319601

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    SAO JOSE DOS CAMPOS At 88km / 54 miles

  • By train

    RODOVIARIA At 0km / 0 miles

GPS :-22.814425, -45.202174

Our accommodations

Accessible room

Standard Apartment with a double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Apartment with twin beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Apartment with one double bed and one additional bed

  • Max. number of persons: 3
  • Area: From 18m²
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

IBIS KITCHEN

Photo non contractuelle / Strictly non binding

The ibis Guaratinguetá bar serves quick dishes, soups, snacks and drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Ibis Guaratingueta Aparecida

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,717 reviews

tripadvisor

TripAdvisor Rating 4.0/5

407 reviews

Terrible service by front desk staff and dirty rooms - sheets and towels.

Customer review rating 4.4/5

Anonymous Business - 14/12/2019 Confirmed reviews ALL

Worst hotel I have ever stayed at.

Dear Sutheep R., Thank you for taking the time to tell us about your experience at the ibis Guaratingueta Aparecida. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wanderson Bernardes Gerente Geral

Clean and good breakfast but maintenance to be done

Customer review rating 4.4/5

Paolo Business - 29/09/2019 Confirmed reviews ALL

I’m coming to your hotel since 5 years ago and this time I have recognized that attention to the customer is not at the same level and maintenance work must be done in the rooms. Cleaning not ok in the fridge area, not cleaned apparently since months

Ok

Customer review rating 4.4/5

Andre K. Business - 02/09/2019 Confirmed reviews ALL

igual as anteriores

Tranquila

Customer review rating 4.4/5

Ana P. F. Solo - 02/09/2019 Confirmed reviews ALL

Hospedagem tranquila , dentro do esperado

Customer review rating 4.4/5

Alfred C. Families - 30/07/2019 Confirmed reviews ALL

Experiencia excelente

Estadia

Customer review rating 4.4/5

Luiz F. Families - 21/07/2019 Confirmed reviews ALL

Agradavel

Clean and neat, but not ideal for business travel

Customer review rating 4.4/5

Greg H. Business - 16/07/2019 Confirmed reviews ALL

The hotel I stayed in was located in Guaratingueta, SP Brazil. While the rooms were clean and tidy, they are not exactly built for business travelers. There are no USB or LAN connections, very few electrical outlets in the room, and a very small bed. Breakfast was offered, but the desk was not able to locate an adaptor and I travelled from the US without an electrical adaptor to charge my cell phone, laptop, iPad. The front desk and kitchen staff were very friendly and helpful in making sure I was taken care of - at least with the resources they had available.

Sr

Customer review rating 4.4/5

Marcio L. Business - 30/06/2019 Confirmed reviews ALL

Regular

Prezado Sr. Marcio, obrigado pela avaliação e feedback. Agradecemos seu tempo e disponibilidade em nos escrever. Esperamos que possa retornar ao nosso hotel em breve. Wanderson Bernardes Gerente Geral

Uncomfortable

Customer review rating 4.4/5

Igor F. Business - 17/05/2019 Confirmed reviews ALL

The hotel os close to a very busy road with a lot of traffic sound. The room had a problem with the window lock, so the noise of the road was very loud. Although the receptionist (was very kind) transferred me to another room, the sound still was very noisy.

Dear Igor. We're sorry to hear that your stay with us has been compromised. Please accept our apologies. We hope to have the opportunity to serve you again soon. Wanderson Bernardes Gerente Geral

ATENDEU AS EXPECTATIVAS

Customer review rating 4.4/5

Anonymous Families - 17/04/2019 Confirmed reviews ALL

ATENDEU AS EXPECTATIVAS

Prezado Fernanda, Obrigado por nos avaliar. Para nossa equipe foi uma satisfação recebê-la em nosso hotel. Esperamos que possa retornar em breve. Wanderson Bernardes Gerente Geral

good cost x benefit

Customer review rating 4.4/5

Eliane K. Families - 04/04/2019 Confirmed reviews ALL

ibis hotel standard.

Hello, Eliane Thank you for rating and choosing our hotel. For us it was a pleasure to serve you. We hope to have this opportunity again soon. Wanderson Bernardes General Manager

Custo beneficio

Customer review rating 4.4/5

Anonymous Families - 26/03/2019 Confirmed reviews ALL

Positiva

Olá Cristiane, Obrigado pela avaliação e por ter escolhido nosso hotel. Para nós foi uma satisfação atendê-la. Esperemos ter essa oportunidade novamente em breve. Wanderson Bernardes Gerente Geral

My credit was not included in my stay

Customer review rating 4.4/5

Edson S. Business - 25/02/2019 Confirmed reviews ALL

I would like to have my stay credit in my account (3…0998). I have called to the hotel but nothing solved so far.

Prezado Sr. Edson. Agradecemos sua avaliação e feedback. Sua pontuação foi creditada. Mais uma vez obrigado pelo tempo e disposição em compartilhar informações conosco. Esperamos atendê-lo novamente no futuro. Wanderson Bernardes Gerente Geral

boa

Customer review rating 4.4/5

Marcos Business - 20/12/2018 Confirmed reviews ALL

fatal de adaptador para as tomadas!

Olá Marcos, obrigado pela avaliação e feedback. Suas pontuações são de extrema importância para nós. Vamos usar a oportunidade para aprimorar nossos serviços. Mais uma vez obrigado e esperamos que se hospede novamente conosco no futuro. Obrigado Wanderson Bernardes Gerente Geral

Comfortable stay and friendly staff

Customer review rating 4.4/5

Ronaldo Families - 04/12/2018 Confirmed reviews ALL

Clean and comfortable. Should have more options for food and drink - many items listed were not available. Shower cap was not available in reception, noteven for sale. Prompt and friendly staff

Excelente

Customer review rating 4.4/5

Ricardo P. T. P. /. A. P. P. T. Families - 19/11/2018 Confirmed reviews ALL

Adoro o hotel ibis

Olá Ricardo, obrigada por escolher e avaliar o nosso hotel. Ficamos felizes que tenha gostado da sua estada conosco. Esperamos que se hospede novamente em breve.Mais uma vez agradecemos. Anne Passos

Problema with a lot itens

Customer review rating 4.4/5

Danilo Business - 21/09/2018 Confirmed reviews ALL

1 - When I arrived I had problems with the taste of the water and the receptionist wanted me to go downstairs to change because I did not have room service. 2 - The magnetic key of the door demagnetizes almost every day. 3 - I'm calling the front desk to ask for the invoice but the receptionist (Samanta I think it's the name) hangs up the phone in my face. 4 - All time is the same difficulty with invoice n IBIS Guara, in other hotels in the city has always been very fast the issue of the document. I have had good experiences but the last few times have been very bad.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Unfortunately there was a problem with Guaratinguetá City Hall sector responsible for issuing the invoice. If you do not receive the next invoice in 2 days please reply this e-mail. Regards Sincerely, Eduardo Passadiço Gerente Geral
Customer review rating 4.4/5

Anonymous Business - 10/09/2018 Confirmed reviews ALL

The overall experience was ok. Some improvements are necessary, such as the outlets in the room that were falling from the wall. Also, the floor needs to be better cleaned, as well as the trays and utensils used for the breakfast. The beep within the elevator was also broken/too loud. Good that you offer a free parking space, but bad that you charge extra for the breakfast.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Eduardo Passadiço Gerente Geral

very nice

Customer review rating 4.4/5

Cris Couples - 04/09/2018 Confirmed reviews ALL

The hotel is super modern and clean. I just had some problems with just one person at the front desk, for so many guests. Also during the evening no one was there to attend. Water at the room would be nice too.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral

Good

Customer review rating 4.4/5

Anonymous Families - 28/08/2018 Confirmed reviews ALL

Park unsatisfactory

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral
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