Ibis Guaratingueta Aparecida Hotel 3 stars

Name: Ibis Guaratingueta Aparecida
Address: GUARATINGUETA, 12505300, BRAZIL
Telephone: (+55)12/21319600
Rating: 4.4

Customer review rating 4.4/5 4,827 reviews

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+ 13 Services

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Hotel extras

Strictly non-smoking hotel. We have apartments adapted for guest with reduced mobility.
Restaurant for breakfast and 24-hour bar open to the public
We offer the following free of charge: car park, WIFI, luggage storage, bathroom amenities
80 apartments with air conditioning, minibar, private bathroom, cable TV and safe.
Located 3.1 miles from Aparecida. Easy access to Frei Galvão Shrine and Rodovia Dutra (BR116)

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- Optic fiber technology provides the highest possible speed of Internet connection.
Public outdoor parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
One dog weighing up to 22 lbs (15 kg) is allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
Early check-in/Late check-outPaying
- Early Check in from 9AM (Paying)Need access to your room from 9 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- Late check-out up to 3pm (Paying)Extend your stay until 3pm to make the most of your departure day. Remember, Novotel offers this service free of charge on Sundays. Please confirm availability at check-in.

BreakfastPaying
1 bar(s)

Self service business centre

Hotel location

Ibis Guaratingueta Aparecida

Avenida Juscelino Kubitchek
De Oliveira n 1301
12505300
guaratingueta
brazil

Tel: +551221319600

Fax: (+55)12/21319601

Contact email :

Check-in from 12h00

Check out up to 12h00

By plane
SAO JOSE DOS CAMPOS At 88km / 54 miles
By train
RODOVIARIA At 0km / 0 miles

GPS :-22.814425, -45.202174

Our accommodations

Standard Apartment with a double bed

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Satellite/cable colour TV
Business Desk
Direct dial telephone

Standard Apartment with twin beds

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Satellite/cable colour TV
Direct dial telephone

Standard Apartment with one double bed and one additional bed

Max. number of persons: 3
Area: From 18 m² / 194 sq ft
Views: Mountain view *

* Subject to availability

Wireless internet in your room
High speed internet
Satellite/cable colour TV
Direct dial telephone

Apartments

Our restaurants and bars

IBIS KITCHEN

The ibis Guaratinguetá bar serves quick dishes, soups, snacks and drinks.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

well located

Dalton V. Couples - 26/02/2020 Confirmed reviews ALL

very nice

Hello Dalton. Thanks for the review. Glad you liked the location of the hotel. We hope you can return soon. Wanderson Bernardes Gerente Geral

Terrible service by front desk staff and dirty rooms - sheets and towels.

Anonymous Business - 14/12/2019 Confirmed reviews ALL

Worst hotel I have ever stayed at.

Dear Sutheep R., Thank you for taking the time to tell us about your experience at the ibis Guaratingueta Aparecida. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wanderson Bernardes Gerente Geral

Clean and good breakfast but maintenance to be done

Paolo Business - 29/09/2019 Confirmed reviews ALL

I’m coming to your hotel since 5 years ago and this time I have recognized that attention to the customer is not at the same level and maintenance work must be done in the rooms. Cleaning not ok in the fridge area, not cleaned apparently since months

Andre K. Business - 02/09/2019 Confirmed reviews ALL

igual as anteriores

Tranquila

Ana P. F. Solo - 02/09/2019 Confirmed reviews ALL

Hospedagem tranquila , dentro do esperado

Alfred C. Families - 30/07/2019 Confirmed reviews ALL

Experiencia excelente

Estadia

Luiz F. Families - 21/07/2019 Confirmed reviews ALL

Agradavel

Clean and neat, but not ideal for business travel

Greg H. Business - 16/07/2019 Confirmed reviews ALL

The hotel I stayed in was located in Guaratingueta, SP Brazil. While the rooms were clean and tidy, they are not exactly built for business travelers. There are no USB or LAN connections, very few electrical outlets in the room, and a very small bed. Breakfast was offered, but the desk was not able to locate an adaptor and I travelled from the US without an electrical adaptor to charge my cell phone, laptop, iPad. The front desk and kitchen staff were very friendly and helpful in making sure I was taken care of - at least with the resources they had available.

Marcio L. Business - 30/06/2019 Confirmed reviews ALL

Regular

Prezado Sr. Marcio, obrigado pela avaliação e feedback. Agradecemos seu tempo e disponibilidade em nos escrever. Esperamos que possa retornar ao nosso hotel em breve. Wanderson Bernardes Gerente Geral

Uncomfortable

Igor F. Business - 17/05/2019 Confirmed reviews ALL

The hotel os close to a very busy road with a lot of traffic sound. The room had a problem with the window lock, so the noise of the road was very loud. Although the receptionist (was very kind) transferred me to another room, the sound still was very noisy.

Dear Igor. We're sorry to hear that your stay with us has been compromised. Please accept our apologies. We hope to have the opportunity to serve you again soon. Wanderson Bernardes Gerente Geral

ATENDEU AS EXPECTATIVAS

Anonymous Families - 17/04/2019 Confirmed reviews ALL

ATENDEU AS EXPECTATIVAS

Prezado Fernanda, Obrigado por nos avaliar. Para nossa equipe foi uma satisfação recebê-la em nosso hotel. Esperamos que possa retornar em breve. Wanderson Bernardes Gerente Geral

good cost x benefit

Eliane K. Families - 04/04/2019 Confirmed reviews ALL

ibis hotel standard.

Hello, Eliane Thank you for rating and choosing our hotel. For us it was a pleasure to serve you. We hope to have this opportunity again soon. Wanderson Bernardes General Manager

Custo beneficio

Anonymous Families - 26/03/2019 Confirmed reviews ALL

Positiva

Olá Cristiane, Obrigado pela avaliação e por ter escolhido nosso hotel. Para nós foi uma satisfação atendê-la. Esperemos ter essa oportunidade novamente em breve. Wanderson Bernardes Gerente Geral

My credit was not included in my stay

Edson S. Business - 25/02/2019 Confirmed reviews ALL

I would like to have my stay credit in my account (3…0998). I have called to the hotel but nothing solved so far.

Prezado Sr. Edson. Agradecemos sua avaliação e feedback. Sua pontuação foi creditada. Mais uma vez obrigado pelo tempo e disposição em compartilhar informações conosco. Esperamos atendê-lo novamente no futuro. Wanderson Bernardes Gerente Geral

boa

Marcos Business - 20/12/2018 Confirmed reviews ALL

fatal de adaptador para as tomadas!

Olá Marcos, obrigado pela avaliação e feedback. Suas pontuações são de extrema importância para nós. Vamos usar a oportunidade para aprimorar nossos serviços. Mais uma vez obrigado e esperamos que se hospede novamente conosco no futuro. Obrigado Wanderson Bernardes Gerente Geral

Comfortable stay and friendly staff

Ronaldo Families - 04/12/2018 Confirmed reviews ALL

Clean and comfortable. Should have more options for food and drink - many items listed were not available. Shower cap was not available in reception, noteven for sale. Prompt and friendly staff

Excelente

Ricardo P. T. P. /. A. P. P. T. Families - 19/11/2018 Confirmed reviews ALL

Adoro o hotel ibis

Olá Ricardo, obrigada por escolher e avaliar o nosso hotel. Ficamos felizes que tenha gostado da sua estada conosco. Esperamos que se hospede novamente em breve.Mais uma vez agradecemos. Anne Passos

Problema with a lot itens

Danilo Business - 21/09/2018 Confirmed reviews ALL

1 - When I arrived I had problems with the taste of the water and the receptionist wanted me to go downstairs to change because I did not have room service. 2 - The magnetic key of the door demagnetizes almost every day. 3 - I'm calling the front desk to ask for the invoice but the receptionist (Samanta I think it's the name) hangs up the phone in my face. 4 - All time is the same difficulty with invoice n IBIS Guara, in other hotels in the city has always been very fast the issue of the document. I have had good experiences but the last few times have been very bad.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Unfortunately there was a problem with Guaratinguetá City Hall sector responsible for issuing the invoice. If you do not receive the next invoice in 2 days please reply this e-mail. Regards Sincerely, Eduardo Passadiço Gerente Geral

Anonymous Business - 10/09/2018 Confirmed reviews ALL

The overall experience was ok. Some improvements are necessary, such as the outlets in the room that were falling from the wall. Also, the floor needs to be better cleaned, as well as the trays and utensils used for the breakfast. The beep within the elevator was also broken/too loud. Good that you offer a free parking space, but bad that you charge extra for the breakfast.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Eduardo Passadiço Gerente Geral

very nice

Cris Couples - 04/09/2018 Confirmed reviews ALL

The hotel is super modern and clean. I just had some problems with just one person at the front desk, for so many guests. Also during the evening no one was there to attend. Water at the room would be nice too.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eduardo Passadiço Gerente Geral

Our most recent 20 reviews

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