Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,455 reviews

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
Sofitel Mexico City Reforma - Image 3
Sofitel Mexico City Reforma - Image 4

Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,455 reviews

TripAdvisor Rating  5.0/5  2,051 reviews

Certificate of excellence 2024

A 5 Star Experience

TripAdvisor rating 5.0/5

marcp701 TripAdvisor review

This is a beautiful hotel with well appointed and spacious rooms and it's location is unparalleled. We had a King Jr. Suite and it was great. My wife enjoyed the massive soaker tub and I loved the views. The food is excellent as well (Raspberry Croissant is to die for), but the staff send it to the next level. They helped us arrange for bikes to spend the Sunday cycling on Reforma, set up spa services, and were always attentive to every detail. Jany, the Guest Experience Manager and her staff were truly outstanding - to name a few, there were Natalia, Natalie, Alexandra, Laura, and others who's name escape me at the moment. The Bellman, Valets and housekeeping staff were all great as well. I would highly recommend staying at Sofitel Reforma for a true 5 Star Experience.

Great hotel stay in Mexico City

TripAdvisor rating 5.0/5

henryhill876 TripAdvisor review

I'm a bit torn, because I don't want to give it a full five star, but it's not as low as a four star rating. It would be a 4.5 to 4.75 star rating from me for one small thing..., I'm a bath guy and my room only had a shower. Otherwise this was a great hotel and room to stay when in Mexico City. From the start the staff was attentive, helpful and courteous, which I appreciated as a non-Spanish speaker. I loved the view of Mexico City from the room, especially at night. The layout and size of the room was great, giving you a constant line of sight of the view. There were plenty of amenities in and out of the room as various features were automated, like the blinds. Everything was clean, with the space to work and handle luggage. There was precious little noise, allowing a good night's sleep. As for food, I only ate breakfast, which was good. It's in a very interesting spot in Mexico City. Very safe because the American Embassy is next door and with a few familiar stores around for food, shopping and exploring.

Well located and great service.

Customer review rating 4.5/5

Maha A. Solo - Confirmed reviews ALL

The stuff was amazing. They call me to check on and interested to know about my time in the city. They made the experience cozy and warm.

Dear MAHA A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

Great Service & wonderful rooms

Customer review rating 5.0/5

Tim W. Business - Confirmed reviews ALL

Super friendly staff!

Dear TIMOTHY W., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

Well located.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The service was excellent and the location was great.

Dear GABRIEL T., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 690 reviews 9.7/10 Location
  • 1,085 reviews 9.2/10 Room
  • 2,025 reviews 9.3/10 Service
  • 9 reviews 7.9/10 WiFi
  • 475 reviews 8.7/10 Amenities
  • 452 reviews 8.3/10 Food
  • 440 reviews 9.4/10 Vibe
  • 215 reviews 8.2/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Mexico