Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.7/5 1,949 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, only steps away from the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool and exclusive Executive Lounge, with outstanding views of the city

  • Cityzen, the city's cocktail hotspot, and Bajel's elevated gastronomy enrich each stay.

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,949 reviews

Customer review rating 1.5/5

Peter B. Couples - Confirmed reviews ALL

The included breakfast has been downgraded, and the food quality has fallen. The pool water is no longer warmed to a pleasant temperature, and the air temperature in the pool area is too cold, making it uncomfortably chilly when getting out of the water. The billing documents are completely opaque, and it is difficult or impossible to use All Accor reward points for payment.

Bonjour, Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret that your experience did not meet your expectations, particularly concerning the breakfast quality and the pool conditions. We appreciate your comments regarding our billing process and the use of All Accor reward points, as we continuously strive to enhance our guest services. Your insights are valuable to us and will be shared with the relevant teams for further consideration. We hope we get the chance to welcome you back in the future, in order to give you a better overall experience. Should you have any additional feedback please don't hesitate to contact me at ma… Warm regards, Mariana Torres Guest Experience Assistant Manager

Customer review rating 5.0/5

Patrick P. Couples - Confirmed reviews ALL

4 night stay overviewing the angle. From the moment we stepped onto the property to once we were leaving we were living in luxury.

Bonjour, Thank you for sharing your delightful experience at Sofitel Mexico City Reforma. It is gratifying to know that you found your stay to be the epitome of luxury. We look forward to welcoming you back for another memorable visit. Mariana Torres Guest Experience Assistant Manager

Customer review rating 4.0/5

Erin R. Friends - Confirmed reviews ALL

We loved our stay at the Sofitel. The only issue was a noise from the air conditioning that was bothersome for 2 nights. Maintenance did eventually fix it. We still loved our stay.

Bonjour, Thank you for your kind words about your stay at Sofitel Mexico City Reforma. I am pleased to hear that you enjoyed your time with us. In addition, I apologize for the inconvenience caused by the air conditioning noise and appreciate your understanding as our maintenance team addressed the issue. I hope the remainder of your stay was as you hoped, we look forward to welcoming you back soon! Mariana Torres Guest Experience Assistant Manager

Customer review rating 3.0/5

David H. Families - Confirmed reviews ALL

Only ok. Food good, rooms nice, service good but hard for our grandchildren to navigate

Bonjour, Thank you for your feedback regarding your recent stay. I appreciate your comments about our food, rooms, and service. We understand that our hotel layout may have presented a challenge for your family, and your insights are valuable as we strive to enhance the experience for all our guests. Mariana Torres Guest Experience Assistant Manager

Customer review rating 5.0/5

David L. Friends - Confirmed reviews ALL

Everyone was nice, the room was spacious, and we enjoyed the executive lounge

Bonjour, Thank you for your kind words regarding our service, spacious accommodations, and the executive lounge. We are delighted to hear that you enjoyed your stay with us and appreciate your feedback. Sincerely, Mariana Torres Guest Experience Assistant Manager

Other web-users rate our hotel

  • 600 reviews 9.5/10 Location
  • 942 reviews 9.1/10 Room
  • 1,783 reviews 9/10 Service
  • 6 reviews 9.5/10 WiFi
  • 387 reviews 8.6/10 Food
  • 384 reviews 8/10 Amenities
  • 342 reviews 9.1/10 Vibe
  • 234 reviews 8.4/10 Cleanliness

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