Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 1,997 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,997 reviews

TripAdvisor Rating  4.9/5  2,528 reviews

Certificate of excellence 2024

Customer review rating 4.5/5

Martin M. Business - Confirmed reviews ALL

a few mistakes at the start , but completely solved after 1 day, so my experience is very good

Bonjour, Thank you very much for your kind message. I am truly glad to hear that everything has been resolved to your satisfaction. It will be our pleasure to welcome you back to Sofitel Mexico City Reforma on your next visit. Please feel free to contact me directly whenever you plan your return — I will be delighted to assist you personally. Warm regards, Julian Morales Guest Experience Manager

Best view service ever

TripAdvisor rating 5.0/5

David D TripAdvisor review

Juan our server and Daniel were excellent service super attentive and on time the host as well and the the guy host was nice to Move us to a nice view table the food amazing and the views are to died

Bonjour, Thank you for sharing your experience with us. We are delighted to know that you enjoyed the exceptional view, the attentive service, and the smooth coordination from our host. We also celebrate knowing that Juan and Daniel contributed to making your visit even more memorable. We look forward to welcoming you back very soon. Sincerely, Julián Morales Guest Experience Manager

Customer review rating 4.5/5

Matthew M. Families - Confirmed reviews ALL

First time coming to CDMX for a family vacation. The staff were absolutely amazing. Loads of love to the entire concierge team. They helped us so so so much with dinner reservations and getting museum/activity tickets (even when museums were sold out and restaurants full)!!! Special thanks to Diego on the concierge team for helping us every morning and bellman Ramiro who truly provided a 5-star ULTRA luxury experience!!

Bonjour, Thank you for taking the time to share your experience with us. We are delighted to know that your family vacation to Mexico City was enhanced by the support of our concierge team, and we celebrate knowing that Diego and Ramiro contributed to creating such a memorable stay. We truly appreciate your kind words about the service and attention you received. For any future plans or assistance, we remain at your disposal. Sincerely, Julián Morales Guest Experience Manager

Perfect Rooftop Experience

TripAdvisor rating 5.0/5

Scenic03627018562 TripAdvisor review

Loved our experience at Cityzen Rooftop! ✨ The coffee and cocktails were delicious, the vibe was great, and the view is absolutely unbeatable. Special thanks to Bruno and Ernesto for their amazing service — they truly made the visit even better. Highly recommend!

Bonjour, Thank you for sharing your experience with us. We are delighted to know that you enjoyed the atmosphere, the beverages, and the incomparable view at Cityzen Rooftop. We also celebrate knowing that Bruno and Ernesto enhanced your visit with their attentive service. Thank you for highly recommending us. We look forward to welcoming you back soon. Sincerely, Julián Morales Guest Experience Manager

Amazing atmosphere

TripAdvisor rating 5.0/5

jazminacosta TripAdvisor review

Cityzen was great! Amazing views and the food and customer service were Amazing. The server JUAN was so attentive, friendly and knowledgeable. Will come back and recommend to anyone.

Bonjour, Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de la atmósfera de Cityzen, así como de las vistas, el ambiente y la calidad del servicio. Nos llena de orgullo saber que Juan hizo de su visita una experiencia aún más especial gracias a su atención, amabilidad y conocimiento. Sin duda compartiremos sus palabras con él y con todo el equipo. Será un placer recibirle de nuevo muy pronto y seguir ofreciendo momentos memorables en lo más alto de Reforma. Atentamente, Julián Morales Guest Experience Manager

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Other web-users rate our hotel

  • 583 reviews 9.7/10 Location
  • 909 reviews 9.3/10 Room
  • 1,699 reviews 9.4/10 Service
  • 6 reviews 8.8/10 WiFi
  • 373 reviews 8.6/10 Food
  • 367 reviews 8.7/10 Amenities
  • 327 reviews 9.4/10 Vibe
  • 225 reviews 8.7/10 Cleanliness

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