Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.7/5 1,970 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,970 reviews

TripAdvisor Rating  4.9/5  2,597 reviews

Customer review rating 5.0/5

Joseph S. Business - Confirmed reviews ALL

Super friendly staff, amazing breakfast, with a stunning pool.

Bonjour, Thank you very much for sharing your wonderful feedback. We are delighted to know that your business stay with us was a lovely one and that you enjoyed our friendly team, amazing breakfast, and stunning pool. Your kind words are truly appreciated, and we thank you for recommending Sofitel Mexico City Reforma. We look forward to welcoming you back very soon for another magnifique stay. Warm regards, Mariana Torres Guest Experience Assistant Manager Sofitel Mexico City Reforma

Customer review rating 5.0/5

Arpan S. Solo - Confirmed reviews ALL

Nice people

Bonjour, Thank you for your kind words regarding our location and team. We are pleased to hear that you had a positive experience during your stay with us at Sofitel Mexico City Reforma. Sincerely, Julián Morales GEM

Customer review rating 5.0/5

Susan M. Couples - Confirmed reviews ALL

beautiful large hotel with all the amenities and yet the entire staff treats you as uf you were their only guest

Bonjour, Thank you very much for sharing your kind feedback with us. We are delighted to know that you enjoyed the amenities of the hotel and, above all, the attentive and personalized service provided by our team. It is truly rewarding to read that you felt cared for throughout your stay, as this reflects the hospitality we strive to deliver to every guest. We sincerely appreciate your comments and look forward to welcoming you back again very soon. Sincerely, Julián Morales Guest Experience Manager

Customer review rating 4.5/5

Grecia A. Couples - Confirmed reviews ALL

The hotel waa stunning and well-situated. We were upgraded upon arrival and were so impressed by our room. It was clean, comfortable and well appointed. We thoroughly enjoyed our dinner at Balta and the mocktails with a view at Cityzen. However, the breakfast buffet felt a little lackluster. The meats were too heavy for breakfast and popular items like eggs and waffles were consistently running low. I would consider this an area of improvement. In my option, the real highlight here is the staff who proved to be attentive and eager to assist. I want to acknowledge Edgar who waited on us at Balta for his superb recommendations and Maria Jose at Reception who assisted with the prompt resolution of a billing problem.

Bonjour, Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed the hotel’s location, your upgraded room, and the dining experiences at Balta and Cityzen. Please accept our sincere apologies regarding the breakfast buffet. Your comments about variety and availability are truly valued and have been shared with the appropriate teams to ensure closer attention and improvement. We especially celebrate knowing that our staff made a positive difference during your stay, and we are delighted to acknowledge Edgar at Balta for his recommendations and Maria José at Reception for her prompt assistance with the billing matter. Should you wish to share any further details, we would be pleased to remain at your disposal and hope to welcome you back again soon. Sincerely, Julián Morales Guest Experience Manager

Customer review rating 2.5/5

Shiva S. Friends - Confirmed reviews ALL

I was given a small room comppared to fellow freinds although we all paid the same amopunt. There was no water avaible and one had to ask for it as well as tea and kettle for us tea drinkers.The breakfast was awful as per most of us who stayed at this hotel and not upto the standards at other Sofitel hotels.

Bonjour, Thank you for taking the time to share your feedback with us. We are truly sorry to read that certain aspects of your stay did not meet your expectations, and we appreciate you bringing these points to our attention. Please accept our sincere apologies for the inconvenience regarding the availability of water and in-room amenities, as well as for your breakfast experience. Your comments have been shared with the relevant teams to ensure closer attention and improvement in these areas. Regarding the room allocation, we would like to clarify that room sizes and layouts may vary, and assignments are made based on availability at the time of arrival. We regret if this created the perception of inconsistency; however, all accommodations are provided according to the category reserved. We value your feedback, as it helps us continue refining the guest experience, and we appreciate you sharing your impressions with us. Sincerely, Julián Morales Guest Experience Manager

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Other web-users rate our hotel

  • 595 reviews 9.5/10 Location
  • 914 reviews 9.1/10 Room
  • 1,729 reviews 9.1/10 Service
  • 6 reviews 8.3/10 WiFi
  • 383 reviews 8.6/10 Food
  • 370 reviews 8.3/10 Amenities
  • 330 reviews 9.2/10 Vibe
  • 226 reviews 8.3/10 Cleanliness

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