Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 1,848 reviews

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297 Avenue Paseo De La Reforma, 06500 Mexico, Mexico

Description

Hotel extras

  • Located in the heart of Mexico, only steps away from the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool and exclusive Executive Lounge, with outstanding views of the city

  • Cityzen, the city's cocktail hotspot, and Bajel's elevated gastronomy enrich each stay.

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,848 reviews

Customer review rating 5.0/5

Mayra G. Business - Confirmed reviews ALL

when i pick a place to stay, of course i enjoy the view and the location of the stay, but i am always nervous to find out how week the customer service will be. at SOfitel it was amazing! everyone was kind and helpful with us and it made the trip and stay all worth it for me . thank you to the staff especially the gentleman who brought my luggage down and waited outside for my uber !!

Bonjour, We are truly delighted to know your stay with us was so memorable and that the hospitality of our team made such a positive impression. It means a great deal to hear that beyond the location and views, it was the kindness and attentiveness of our staff that truly made the experience worthwhile for you. Creating that sense of warmth and care is exactly what we strive for every day. Your recognition of the gentleman who assisted with your luggage and waited with you for your Uber is especially appreciated. Moments like these may seem simple, but they reflect genuine hospitality, and I will make sure your kind words are shared with our bell team. Thank you for choosing Sofitel Mexico City Reforma. We hope to welcome you back very soon. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Tanya L. Couples - Confirmed reviews ALL

This was our second time booking with Sofitel visa the AmEx Fine hotel and resorts program. We arrived shortly after noon and there was no problem getting the included early check in. Carlos greeted us in the underground entry area and took our bags right away, sending us to the check in counter on the 14th floor. Even though the place was hopping busy, he kept an eye on us and the moment we were ready he accompanied us to our suite and helped us get settled in, explaining all the features of the beautiful room. We certainly appreciated the excellent service we received from the moment we stepped onto the property from him. We were efficiently helped at the front desk by Rodrego who was very friendly and took several moments to look for a way to upgrade our room category as the one above ours was booked up, and to my pleasant surprise we were place in a Junior Suite. Rodrego took some time to chat with us and explain the benefits included with our program including the buffet breakfast (which was very good). We also got $125 USD credit but I did note on our room folio after check out, only $114 was applied on my aprox $140 hotel spend, and I am not sure why that was. Perhaps how an exchange rate was applied? Regardless, it is all an excellent value when you add the benefits all up, and in combination with the exceptional service at Sofitel, this has become our favorite hotel in a city that is full of excellent and interesting hotels.  We did get our welcome ammenity late that evening, after we got back that night a note had been left at our door saying they did not want to enter the room but we were not sure why as we did not mark the room with the privacy button or 'do not enter'. I called the number on the card, but it took 45-50 minutes for the gift to arrive, a lovely bottle of red wine but by this point it was simply too late in the evening for us to have it. I do wish it had been delivered to the room during the daytime so we could have enjoyed it. The fine chocolates that came with it were delicious, and I am not complaining but the late night delivery meant we could not use the lovely gift to it's fullest. We tried the new L'Octain lounge, which had some very interesting and delicious cocktails and beer. Stylish and comfortable, with great service as well. We had tried to go to Freehouse speakeasy on our previous trip but it was closed, and so this time we made a reservation. When we arrived for our reservation, we were told it was booked for a private function (it did apprear there was at least 1 wedding party at this hotel that night). It's not a huge deal, but, we had literally cut short our other plans outside of the hotel in order to get back in time for our reservation at Freehouse, so it was a little off putting to be denied at the door.  By then it was raining and we had given up our prime seats at the restaurant we had been at, so we did not want to go back out to find another/new place to go. It was disappointing to be told no for a reservation we had confirmed earlier that same day. Based on this I would have given the hotel 9/10, but overall our experience was excellent and the management and staff are clearly working hard to provide the best service possible. We will return to Sofitel on our next DF visit.

Bonjour, Thank you sincerely for your continued trust in Sofitel Mexico City Reforma and for taking the time to share such a thoughtful and detailed review of your second stay with us. It is wonderful to know that Carlos and Rodrigo once again made such a positive impression through their attentiveness, professionalism, and personalized care. I will gladly share your kind recognition with both of them; they truly embody the spirit of hospitality we strive to deliver. We are delighted as well that you enjoyed your Junior Suite upgrade, the breakfast experience, and your visit to L’Obsidian bar. It is always rewarding to know our guests continue discovering new experiences within the hotel. At the same time, I sincerely appreciate your balanced and honest feedback regarding the welcome amenity timing and your experience with the Freehouse reservation. I completely understand how disappointing it must have felt to adjust your plans around a confirmed reservation only to discover the venue had been privatized upon arrival. While private events occasionally require operational adjustments, this should have been communicated proactively and more thoughtfully. Regarding the amenity delivery, I also understand your point completely. A gesture intended to enhance the evening loses part of its magic when delivered too late to fully enjoy it. Your comments are very fair and genuinely helpful for us to improve these details moving forward. As for the FHR credit discrepancy, it may indeed be linked to exchange rate calculations or eligible charges applied to the folio, though I understand how this can create confusion. What means the most to us is knowing that despite these imperfections, you still felt the dedication and genuine effort of our team throughout your stay. That recognition means a great deal to all of us. We truly look forward to welcoming you back during your next visit to Mexico City. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 4.5/5

Christian R. Business - Confirmed reviews ALL

The check in/out processes were smooth, the service was as excellent as expected. I didn't enjoy jumping on different elevators to get to my room though.

Bonjour, Thank you for sharing your feedback with us. We are pleased to know you enjoyed our location and that the check-in and check-out experiences, as well as the service provided by our team, met your expectations. At the same time, we appreciate your comments regarding the pool hours and the elevator configuration. We understand that the dual-elevator system can feel confusing at first, especially for first-time visitors, and your feedback is very valuable as we continue looking for ways to make the guest journey more intuitive and seamless. Thank you again for your kind comments and constructive observations. We hope to welcome you back very soon. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Ferdinand Z. Solo - Confirmed reviews ALL

Staff very respectful Property Amazing View from the Club & pool excellent

Bonjour, We are truly delighted to know you enjoyed your stay and that the service, views, and overall property made such a positive impression. It is wonderful to hear that our Executive Chef stepped in to assist you with the key card situation; I will gladly share your recognition with him. At the same time, I sincerely apologize for the inconvenience caused by the elevator key card system. We completely understand how frustrating this can be, especially when it affects the ease of moving around the hotel. Please rest assured that your feedback has been shared with the relevant team, as we are actively working on improving the reliability of this system. Thank you again for your valuable comments and for choosing Sofitel Mexico City Reforma. Warm regards, Julián Morales Guest Experience Manager

Customer review rating 5.0/5

Jonathon M. Couples - Confirmed reviews ALL

The Sofitel is a wonderful hotel. Even before we arrive the Concierge service (via WhatsApp) was tremendously helpful. They assisted us with booking difficult restaurant reservations, provided us with a great list of attractions that we can book and were very informative. Once we arrived, the service continued to impress.

Bonjour, We are truly delighted to know your experience with us was so positive from even before your arrival. It is wonderful to hear that our Concierge team helped make your trip planning smoother and more enjoyable through their recommendations, reservations, and personalized assistance. Creating seamless and memorable experiences before guests even step into the hotel is something we care deeply about. We are equally pleased to know the service continued to impress throughout your stay. Thank you for choosing Sofitel Mexico City Reforma during your visit to our beautiful city. We hope to welcome you back very soon. Warm regards, Julián Morales Guest Experience Manager

Other web-users rate our hotel

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