ibis budget Santos Gonzaga

Check in descomplicado, estadia simples mas adequada.

Without problems and very nice

Room 466 - from 09/13 to 0916 (6 people): 1) Ibis employee allowed us to keep a friend´s luggage at the reception and Manager Larissa Marques was not very polite went to get the luggage back. We do understand Ibis cannot keep luggage from someone that is not staying at the hotel, but that was NOT the direction we received at 1st....so really no need to be rude. 2) The Room was not cleaned on 06/14 even though we asked at reception desk to have it cleaned and towels changed (the receptionist took a note of it). Only the towels were delivered. 3) Again on 06/15 the room was not cleaned and the towels were not changed (no tag was left out by the door knob). We spent a whole day in a event, arriving back very late at night and have to file for a complain at the reception desk AGAIN, causing us a lot of inconvenience due to the late time. Mariane, who was the reception employee assigned for the shift, went upstairs to check the room to confirm what we were saying, and ended up giving us the towels and was kind enough doing some extra "removing the bathroom trash and the mats" ....which is really not her job. 3) Breakfast area is too small to support the guests, really long line on 09/15 and no dishes /cutlery /trays and food available on time ..it was really a chaos! Just as a observation, our stay was paid upfront 4) Least but not less important, we paid for our stay upfront and followed everything that was asked to book our stay, but we DID NOT receive the same care back. Pls check internally what can be done to repair all the inconvenience caused during our stay. Looking forward for your reply.

It was fine but I think for the price point I would prefer to pay a little extra and stay at the regular Ibis.

Local tranquilo para hospedagem curta.

The hotel was very near Gonzaga Beach and bus stops. Also there's a bakery shop in front of the hotel, in case you don't want to pay 21 reais for the breakfast. Bedrooms pretty quiet and clean. Great shower and bed.

Atendeu as expectativas

Good value for the money

Attendance excellent of the employees. The very clean bedroom and bathroom also. It has a delicious breakfast.

satisfatoria

The staff was great and room was clean but humid

It was my first time at a ibis budget hotel, i didn't know that the room could be smaller than a usual ibis, but i have no complainings about this, the service as usual was very good and the room was very clean.

It was a good stay. Staffs were friendly and helpful. The room very clean, but quite small. The breakfast served in the hotel is ok. Great location. For a very short stay, it is perfect!

The hotel offers everything you need for a quick stay with your family. Very pleasant, helpful employees, nice room, very good location.

Very good experience