Ibis Budget Santos Gonzaga

Ibis Budget Santos Gonzaga

Customer review rating (ALL Rating) 4.1/5 2,335 reviews

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Hotel extras

  • A 15-minute drive from Santos Bus Terminal

  • 45 minutes by car to Imigrantes Highway

  • 12 minutes drive to downtown Santos

  • 200 meters away from the Gonzaga Beach

  • 180 meters from the Miramar Mall

ALLSAFE approved hotel

Hotel location

Ibis Budget Santos Gonzaga

Av Marechal Floriano Peixoto, 77, Gonzaga
11060301 SANTOS
Brazil

GPS:-23.96736, -46.335608

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

LOJA DE CONVENIENCIA Non contractual photo

There is a 24-hour convenience store in the hotel lobby stocked with snacks, candy, hot drinks and much more!

Our accommodation(s)

The modern and cozy rooms at Ibis Budget Santos Gonzaga have TV set, A/C, private bathroom facilities, and free WIFI. Sizes range from executive to family, with options for guests with reduced mobility.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,335 reviews

TripAdvisor Rating  4.0/5  202 reviews

Troubled door and awful breakfast

Customer review rating 2.0/5

Débora A. Solo - Confirmed reviews ALL

The lock on my door’s room was with some issue to lock. There were fezes on the toilet. Also, the quality of the items offered on breakfast was quite bad.

Dear Debora A. De O., Thank you for taking the time to tell us about your experience at the ibis budget Santos Gonzaga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jéssica Yumi Hirata General Manager

Too expensive for many inconveniences

Customer review rating 2.5/5

Matheus Business - Confirmed reviews ALL

The rooms are too small for 2 persons, the air conditioner was not working, we had to move at midnight aftet settling in, the new room which we were moved to had blood stains in the towels. On the next day we met a couple had been booked into the same room in which the air conditioner was not working (they did not try to fix it and are still booking people into it. The garage is from a 3rd party which adds ex[enses to the so called Ibis "Budget".

Prezado Sr. Matheus, Agradecemos pela sua avaliação e preferência. Esteja certo de que tomaremos as medidas apropriadas a fim de aprimorar a prestação dos serviços relatados. Te esperamos em futuras hospedagens e nos colocamos à disposição. Atenciosamente, Equipe Ibis Budget Santos Gonzaga.

Well located, budget category

Customer review rating 4.0/5

Andre C. Families - Confirmed reviews ALL

I have been use this hotel so many times on the last weeks , the Staff is very friendly , and they changed the sheets and towels to better quality ones, parking should be cheaper, it is R$ 30 per day, and should be R$ 15.

Dear Andre, We very much appreciate your comments regarding your stay at the ibis budget Santos Gonzaga. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Yumi Hirata General Manager

Very very but very bad

Customer review rating 1.5/5

Rodrigo M. R. Business - Confirmed reviews ALL

Everything since the beginning was not good at all , the stuff was not polite ! The room 😱 omg the smallest room I’ve ever stayed ! Not clean 🧼, the towels was the worse part stink . They don’t have “phones “ in case u need something you have to get the elevador 🛗 to ask for something .

Dear Rodrigo, Thank you for taking the time to tell us about your experience at the ibis budget Santos Gonzaga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Sincerely, Jéssica Yumi Hirata General Manager

Agradable

Customer review rating 5.0/5

Leopoldo B. Business - Confirmed reviews ALL

Excelente

Prezado Sr. Leopoldo, Agradeço muito pelos comentários sobre sua hospedagem no ibis Budget Santos Gonzaga. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-lo em breve em nosso hotel. Atenciosamente, Jéssica Yumi Hirata Gerente Geral

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Other web-users rate our hotel

  • 884 reviews 8.8/10 Location
  • 1,612 reviews 4.1/10 Room
  • 1,037 reviews 7.7/10 Service
  • 42 reviews 6.2/10 WiFi
  • 789 reviews 2.7/10 Comfort
  • 641 reviews 6.6/10 Breakfast
  • 630 reviews 7/10 Cleanliness
  • 514 reviews 4.2/10 Value

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