Ibis Budget Santos Gonzaga 2 stars

Customer review rating (ALL Rating) 4.0/5 1,448 reviews

Ibis Budget Santos Gonzaga - Image 1
Ibis Budget Santos Gonzaga - Image 2
Ibis Budget Santos Gonzaga - Image 3
Ibis Budget Santos Gonzaga - Image 4

Description

Hotel extras

  • A 15-minute drive from Santos Bus Terminal

  • 45 minutes by car to Imigrantes Highway

  • 12 minutes drive to downtown Santos

  • 200 meters away from the Gonzaga Beach

  • 180 meters from the Miramar Mall

Our accommodation(s)

Hotel location

Ibis Budget Santos Gonzaga

Av Marechal Floriano Peixoto, 77, Gonzaga
11060301 SANTOS
Brazil

GPS:-23.96707, -46.33577

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

LOJA DE CONVENIENCIA

There is a 24-hour convenience store in the hotel lobby stocked with snacks, candy, hot drinks and much more!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,448 reviews

Customer review rating 5.0/5

Vanessa M. D. S. T. Families - Confirmed reviews ALL

The overall experience was a delight. The Staff (Olimpia and the other guy at the reception desk I forgot to ask his name) were INCREDIBLE. It was my son's birthday trip and the team put together a cake and ballons and drawing sheets as a surprise - he had A BLAST about it! We didn't expect that level of care! The room was spotless, and so was the rest of the facility. The bed was super comfortable (hubby loved it). Breakfast was delicious! The chocolate cake and the chocolate topping? hummmmm so good! The girls at the breakfast "desk" were also super nice. Everything was very very very good!

Customer review rating 4.5/5

Jose R. P. Couples - Confirmed reviews ALL

It was good, but it could have been better if the room were bigger and had face towel.

Dear Mr. P.. Thank you for taking the time to share your review and for highlighting our excellent location. We are pleased to hear that you had a good stay with us. On the other hand, we appreciate your comments regarding the room size and the availability of face towels. Your feedback is extremely important to us and has been shared with our management team to help us evaluate future improvements in our service delivery. Thank you very much for choosing our hotel, and we look forward to welcoming you back on your next trip. Atenciosamente, Elias Fajardo General Manager.

Customer review rating 5.0/5

Luiz C. R. Solo - Confirmed reviews ALL

Boa

Prezado Sr. Luiz. Agradecemos seus comentários sobre sua estadia no Ibis Budget Santos Gonzaga. Ficamos muito felizes em saber que você teve uma excelente estadia e aproveitou a sua visita ao nosso hotel. É sempre encorajador saber que os hóspedes estão satisfeitos com nosso serviço, pois é isso que buscamos todos os dias. Agradecemos pela preferência e esperamos vê-lo novamente em breve. Atenciosamente, Elias Fajardo, Gerente Geral.

Customer review rating 1.5/5

Anderson S. D. S. Business - Confirmed reviews ALL

Boa

Prezado Sr. Anderson, Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Atenciosamente, Marcello Mancini Subgerente ibis Budget Santos Gonzaga

Customer review rating 3.5/5

Adriane D. S. R. Business - Confirmed reviews ALL

The pillow was not washed.

Dear Mrs. R., Thank you for sharing your feedback regarding your recent stay. I apologize for the absence of a refrigerator in your room and for the condition of the pillow. We appreciate your comments and will consider them as we strive to improve our services. Regards, Elias Fajardo. Gerente Geral.

Other web-users rate our hotel

  • 736 reviews 9.2/10 Location
  • 1,252 reviews 4/10 Room
  • 1,063 reviews 7.7/10 Service
  • 33 reviews 3.4/10 WiFi
  • 708 reviews 8.2/10 Breakfast
  • 585 reviews 2.6/10 Comfort
  • 535 reviews 5.7/10 Cleanliness
  • 318 reviews 4.6/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Santos Hotels