Ibis Budget Santos Gonzaga

No good

I love staying on IBIS in Santos Gonzaga, this was my third time!! It is really a cool place to stay during a short or long vacation, very clean, pleasant, a delicious breakfast , well located , near the beach and city center, you find everything in the neighborhood trade, and people in the reception are just lovely ! My special thanks to Thiago and Adriana!

It was great, fair price for a well done job. Cozy place.

Boa. Normal

No matter Ibis Budget is well located, there are some cons that I have to consider to refer it to a friend. First: it was not mentioned that the Website price could change on weekends or holidays. I was surprised to pay more than I was expected to. Second: I requested a bedroom for 3 but the single bed was not prepared. I received sheets, pillowcase and blanket at the reception - that was weird, bringing all my luggage with bedding in the elevator. Third: the mattress protectors were used and dirty on both beds. The curtain was the same. I don’t know about other bedrooms but mine was very tight. Just enough to sleep. Pros: Bathroom was fine and clean. The air conditioning was not working so we were prompt moved to another bedroom. Breakfast was ok but it could be less expensive as the idea is to be a less expensive hotel. Employees were nice and friendly.

The stay was good, but no excepcional. The room is so small and the price is so expensive for only a bed.

Overall experience was lovely, friendly staff, breakfast offers variety of options and place was spotless. Ibis budged is located is a central area, close to the beach, shops and restaurants. I would just point the fact that small towels are not available in the rooms or reception.

Very nice location, one block from the beach, also near supermarket, drugstore, shopping center, theatrer, etc. The room is very very small. The breakfats is nice. The room is clean. there are 3 elavators, so no wasting time.

Ok, but I don't think I'll ever stay in an Ibis Budget again. I can understand the no frills policy, but as I have a back problem and often have to work in hotels the total lack of comfort was offputting. No more than a cheap plastic stool in the room! It's basically just a place to sleep!

Normal sem problema

Check in descomplicado, estadia simples mas adequada.

Without problems and very nice

Room 466 - from 09/13 to 0916 (6 people): 1) Ibis employee allowed us to keep a friend´s luggage at the reception and Manager Larissa Marques was not very polite went to get the luggage back. We do understand Ibis cannot keep luggage from someone that is not staying at the hotel, but that was NOT the direction we received at 1st....so really no need to be rude. 2) The Room was not cleaned on 06/14 even though we asked at reception desk to have it cleaned and towels changed (the receptionist took a note of it). Only the towels were delivered. 3) Again on 06/15 the room was not cleaned and the towels were not changed (no tag was left out by the door knob). We spent a whole day in a event, arriving back very late at night and have to file for a complain at the reception desk AGAIN, causing us a lot of inconvenience due to the late time. Mariane, who was the reception employee assigned for the shift, went upstairs to check the room to confirm what we were saying, and ended up giving us the towels and was kind enough doing some extra "removing the bathroom trash and the mats" ....which is really not her job. 3) Breakfast area is too small to support the guests, really long line on 09/15 and no dishes /cutlery /trays and food available on time ..it was really a chaos! Just as a observation, our stay was paid upfront 4) Least but not less important, we paid for our stay upfront and followed everything that was asked to book our stay, but we DID NOT receive the same care back. Pls check internally what can be done to repair all the inconvenience caused during our stay. Looking forward for your reply.

It was fine but I think for the price point I would prefer to pay a little extra and stay at the regular Ibis.

Local tranquilo para hospedagem curta.