Ibis Budget Santos Gonzaga

Customer review rating (ALL Rating) 4.0/5 1,962 reviews

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Description

Hotel extras

  • A 15-minute drive from Santos Bus Terminal

  • 45 minutes by car to Imigrantes Highway

  • 12 minutes drive to downtown Santos

  • 200 meters away from the Gonzaga Beach

  • 180 meters from the Miramar Mall

Our accommodation(s)

Hotel location

Ibis Budget Santos Gonzaga

Av Marechal Floriano Peixoto, 77, Gonzaga
11060301 SANTOS
Brazil

GPS:-23.96707, -46.33577

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

LOJA DE CONVENIENCIA

Non contractual photo

There is a 24-hour convenience store in the hotel lobby stocked with snacks, candy, hot drinks and much more!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,962 reviews

TripAdvisor Rating  4.0/5  221 reviews

Not worth the Price for what is offer

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The room I stay was not in a good maintenance condition and for the price that was charge really should get better accomodation.

Beachfront

TripAdvisor rating 5.0/5

abutler70 TripAdvisor review

We arrived early and we were able to check in at 1330 for the night. A good sized room with a view of the busy beach. Nice bed and we got 2 extra pillows from reception. Bathroom was functional with hot water. Quiet room, couldn’t hear next door. Walking distance to shops, restaurants and the busy beach area. Only a cheap Uber ride away from the Cruise Port. Would definitely come back as it’s easy and only for 1 night. The staff at reception were very friendly and spoke excellent English (not that it mattered to me if they didn’t).

Unpleasant Stay Due to Room Issues

Customer review rating 2.0/5

Wesley Families - Confirmed reviews ALL

I had an unpleasant stay at Ibis. The room had a strong, unpleasant odor, and the air conditioner was broken, making it very uncomfortable. This significantly affected my experience, and due to these issues, I do not plan to stay at Ibis again. I hope the hotel improves its maintenance and service for future guests

Good place but very expensive

Customer review rating 3.5/5

Gustavo Couples - Confirmed reviews ALL

Not so good room very very small, towels not dry, sheets with holes, air conditioner not working properly

Dear Mr. Gustavo. Thank you for taking the time to tell us about your experience at Ibis Budget Santos Gonzaga. We are very sorry that your experience did not live up to your expectations. At Ibis Budget, we strive to provide a superior service experience for every customer; Therefore, your feedback is very important to us. Please be assured that we are taking appropriate steps to resolve the issue and prevent future occurrences. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Elias Fajardo, General Manager.

Checking pessimo, internet pessima

Customer review rating 1.5/5

Daniel Families - Confirmed reviews ALL

Checking pessimo, internet pessima

Prezado Sr. Daniel. Obrigado por reservar um tempo para nos contar sobre a sua experiência no Ibis Budget Santos Gonzaga. Lamentamos muito que sua experiência não tenha estado à altura de suas expectativas. Na Rede Ibis Budget, nos esforçamos para oferecer uma experiência de serviço superior para cada cliente; portanto, seu feedback é muito importante para nós. Tenha certeza de que estamos tomando as medidas apropriadas para solucionar o problema e evitar ocorrências futuras. Agradecemos por compartilhar suas preocupações e é nossa esperança que você nos dê a oportunidade de melhor atendê-lo em um futuro próximo. Atenciosamente, Elias Fajardo, Gerente Geral.

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Other web-users rate our hotel

  • 909 reviews 9.2/10 Location
  • 1,477 reviews 3.8/10 Room
  • 1,127 reviews 7.4/10 Service
  • 37 reviews 3.6/10 WiFi
  • 807 reviews 7.9/10 Breakfast
  • 707 reviews 2.7/10 Comfort
  • 608 reviews 5.8/10 Cleanliness
  • 391 reviews 4/10 Value

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